I had A LOT of charging issues right out of the box when I got my first TL in April. The main issue was it had to be powered on to charge. Not a helpful situation when the Battery is at Zero. I had to do the workarounds just to get it to power on, and that was rarely successful the first try. It would also power down at 20% and record a different % when powered back on.
The last time it died it took being plugged in for over 12 hours to power back on. When It finally came to life, the touch screen was unresponsive, and any attempt to repair it VIA PC Companion or other programs failed. PC Companion would not recognize it being turned off + VOL Down, this likely tied to the fact that it would not charge if it was powered off.
Talked to Sony, They said mail it in. Luckily AT&T has two warranty repair centers close by. Tech Guy tried to hard reset it (Did that a 1,000 times myself) Power + Volume Up until 3 vibrates. When that failed, he Overnighted me a replacement no questions asked.
Got the new one today FedEx from Texas. Just the phone, no cables or box. I have to return the Borked one in the container this one arrived in FOC. First thing I do is plug it in. It Charges While Off!!! It gives the classic battery level indicator if the power button is tapped! The LED glows green when plugged in and asleep!
TLDR: If your TL or any Xperia does not charge the way you are used to a phone charging, this is not a simple glitch. Your phone is likely to fail and you should take it in and get it swapped via Warranty. Try your provider first
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Update: Have had the phone for almost 3 weeks and have not had a single problem! Battery percentage is correct, it will charge via any method, be it car/USB/wall.
Same problem here. I called them last night. Charged overnight, but when I got up, same issue. I'll call today and get another (my 2nd) phone.
Related
My XZ died yesterday - I was not able to switch it on.
Pressing Vol+ and power helped and phone switched on again.
WTF? Anyone experienced similar issue?
masi0 said:
My XZ died yesterday - I was not able to switch it on.
Pressing Vol+ and power helped and phone switched on again.
WTF? Anyone experienced similar issue?
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Click to collapse
Yep. It happens when you switch it off and try to turn it on too quickly. Can be fixed with a cold reset, power + vol up.
mines died this morning what was the cause of this
I had Qualcomm Battery tool installed.
Now I have removed it so will see if the problem will reoccur
It happened to me 2 times already. Both times when I was playing with some apps. It must be a software issue.
Mine SGS2 did that too, on some leaked firmware. Had to take out the battery, then.
I just encountered my 3rd instance of this problem... and it's bugging me!
The phone is "alive", but it does not notify you nor wake up. When you call it, there will be a ringing tone, but your phone will not sound nor wake up.
For my third instance, I had a message come in which I did not attend to. My phone died with the LED still blinking (via lightFlow).
So.. do you guys have lightFlow installed too?
I would return the device so Sony is aware of this issue.
Indeed does not sound normal.
Fooled around quite a bit with my Z and did not run into these problems.
Perhaps sending it back while you still can would not be a bad idea.
Just make sure it is not an app causing this before doing so.
Kind regards, Stefan.
Xperia Z Dead
Bought my Xperia Z a week ago and was thrilled with it until it just died yesterday for no reason. Symptoms: battery has drained withing 6-7 hours after full charging, phone was quite hot although no heavy apps running. After full battery discharge it just simply would not charge or react to any action: power button, power button + volume up key: both do not work however long I press them. Dont know what to do, so frustrating!!. Do not want to switch back to iPhone....
Any ideas except than just returning it back (got it in Moscow, while I was travelling for a short trip, would need to travel all the way there again and not sure if they accept returns or exchanges...) ??
superpima said:
Bought my Xperia Z a week ago and was thrilled with it until it just died yesterday for no reason. Symptoms: battery has drained withing 6-7 hours after full charging, phone was quite hot although no heavy apps running. After full battery discharge it just simply would not charge or react to any action: power button, power button + volume up key: both do not work however long I press them. Dont know what to do, so frustrating!!. Do not want to switch back to iPhone....
Any ideas except than just returning it back (got it in Moscow, while I was travelling for a short trip, would need to travel all the way there again and not sure if they accept returns or exchanges...) ??
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Click to collapse
I do not think you should discharge the battery 100%.
Infact, I always wait for it to go to 4% a 5% and then charge it.
Did so with my Xperia Play for almost 2 years and the battery seems to be ok still.
If you still can not turn on your phone:
- Plug in the AC adapter using the wall socket and wait for a while.
(I can remember reading somewhere that some devices refuse to charge via USB using your PC if the battery is 100% depleted.)
Hope this helps.
Kind regards, Stefan.
Thaevil0ne said:
I do not think you should discharge the battery 100%.
Infact, I always wait for it to go to 4% a 5% and then charge it.
Did so with my Xperia Play for almost 2 years and the battery seems to be ok still.
If you still can not turn on your phone:
- Plug in the AC adapter using the wall socket and wait for a while.
(I can remember reading somewhere that some devices refuse to charge via USB if the battery is 100% depleted.)
Hope this helps.
Kind regards, Stefan.
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Click to collapse
It has been left there with charger for a couple of days now, used both original sony charger and some other mini-USB i have for a different phone - nothing happens unfortunately
That is a serious bummer!
- Does the RED charging led go on when plugging in charger using wall socket?
- Sounds stupid, but did you try another wall socket and leave it to charge?
- Did you try to remove the USB cable from the wallsocket adapter and plug it back in?
(If the USB bit is not plugged in correctly it will not charge aswell, had this with my phone yesterday.)
Kind regards, Stefan.
Thaevil0ne said:
That is a serious bummer!
- Does the RED charging led go on when plugging in charger using wall socket?
- Sounds stupid, but did you try another wall socket and leave it to charge?
- Did you try to remove the USB cable from the wallsocket adapter and plug it back in?
(If the USB bit is not plugged in correctly it will not charge aswell, had this with my phone yesterday.)
Kind regards, Stefan.
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Click to collapse
No, no lights go on, neither RED or any other colors. Charger is 100% fine - it charges a different phone (Samsung S8300) no problem. So it is defenately a problem with the phone.
Same problem. No charging, Hard reset doesn't work.
My girlfriend XZ white died today "power + vol up" helped. My XZ black didn't have this issue yet.
The Xperia U of my girlfriend had this same issue, and it's related to software. Unfortunately, the only thing you can do is return your phone and get another.
Because on this state, the phone doesn't even connect in flashmode or fastboot mode.
It seems to be some Sony problem, so my advice is that you don't leave your phone get 0℅ battery for the first months.
I seriously doubt this is related to the battery level being low.
Mine died 3 times and battery was close to full.
Hell.. the last time it died (this morning) was while it was charging in the dock!!
Sony ought to do something about this!
Here's a related post in Sony's post. Maybe make some noise there as well..?
http://talk.sonymobile.com/message/431175
Mine died 2 times within 2 days I got it. The sleeping error which can be solved by holding all buttons for 3 seconds. I then took it off stamina mode and hadn't had a problem so far 2 days later.
Sent from my Nexus 7 using Tapatalk HD
superpima said:
Bought my Xperia Z a week ago and was thrilled with it until it just died yesterday for no reason. Symptoms: battery has drained withing 6-7 hours after full charging, phone was quite hot although no heavy apps running. After full battery discharge it just simply would not charge or react to any action: power button, power button + volume up key: both do not work however long I press them. Dont know what to do, so frustrating!!. Do not want to switch back to iPhone....
Any ideas except than just returning it back (got it in Moscow, while I was travelling for a short trip, would need to travel all the way there again and not sure if they accept returns or exchanges...) ??
Click to expand...
Click to collapse
I don't think you have to go to Moscow. Go to the nearest Sony service center, and they'll repair or replace it. if it's unbranded you shouldn't have a problem at all. (Unless you've voided the warranty - box and papers are probably needed.
I did the same with my Arc S which I bought in Poland. (I live in sweden)
cirrus888 said:
Mine died 2 times within 2 days I got it. The sleeping error which can be solved by holding all buttons for 3 seconds. I then took it off stamina mode and hadn't had a problem so far 2 days later.
Sent from my Nexus 7 using Tapatalk HD
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Click to collapse
How do you know it's a solution? Not seeing the problem for the next 2 days doesn't mean much. I saw the problem after a gap of over 3 days.
And to revive it, just VolUp and Power button is enough.
Stamina? I've never used stamina before.. so you can rule that out.
Hello, just about to pull the trigger on a new xperia ZU, but i wanted to see if anyone had any tricks for me to try on my Xperia Z. I was running near the latest CM 10.2 without issues for awhile now. Last night while i was bowling the battery died( nothing new happens all the time to me ). When i returned home i hooked it up to the wall charger for about 30 minutes, came back and still no life. I have tried multiple chargers and multiple cables with no luck. Device has been plugged into power all night and all day so far. When i attempt to power on with it unplugged i get the 3 pulse red led. When i hit the power button with it plugged in all i get is a solid red LED. Nothing more, nothing less. Cant get into recovery or anything. Most of the time a hard brick involves a mis flash or something along those lines....any idea what could have happened to mine?
alaskan84 said:
Hello, just about to pull the trigger on a new xperia ZU, but i wanted to see if anyone had any tricks for me to try on my Xperia Z. I was running near the latest CM 10.2 without issues for awhile now. Last night while i was bowling the battery died( nothing new happens all the time to me ). When i returned home i hooked it up to the wall charger for about 30 minutes, came back and still no life. I have tried multiple chargers and multiple cables with no luck. Device has been plugged into power all night and all day so far. When i attempt to power on with it unplugged i get the 3 pulse red led. When i hit the power button with it plugged in all i get is a solid red LED. Nothing more, nothing less. Cant get into recovery or anything. Most of the time a hard brick involves a mis flash or something along those lines....any idea what could have happened to mine?
Click to expand...
Click to collapse
It might be the battery...
Its not advisable to full discharge the battery but it seems that u did it a few times..
The battery might not take any charge as the red indicator means low battery...
Tried a new battery,i know after removing the rear panel n say good bye to water resistance but is worth a try...
Or u can send it to me for free if u wanted to throw it away...
hope this helps...
Had the same thing happen
I had the same thing happen to me. From what I read trying to troubleshoot it seems like the Xperia phones in general can take 30 minutes + after a full battery drain to even register that a charger is connected. I would try just connecting it to the Sony charger for a few hours and see if that works.
There is also a tip about holding down the power button when plugging in the USB charger and continuing to hold the power button until the phone turns on. Unfortunately, can not find the original post right now. EDIT: Found it. http://talk.sonymobile.com/t5/Xperia-T-TX/Xperia-T-Wont-Charge-Turn-On/td-p/252686/page/4
In my case the red light would not even come on when the charger was connected but would come on if I held the power button down while connecting the charger. After I did this for a couple minutes the phone booted and has charged normally ever since.
So its a mixed bag. Try just charging it for a while on the Sony charger or wall charger (not USB). Or try the power button trick.
Lesson I learned is I will not let the battery completely drain again.
Ahhahha it came back alive! I had tried pretty much every trick that has been suggested and it just wouldn't charge or start to boot. Left it on the main charger again last night and still no luck this morning. Again I decided to plug it into my computer's usb port( I did this multiple times already ) and I hit the power button, a backlight came on!!! and then sure enough there was the free xperia logo! I have no idea why it finally decided to power on, but its showing 1% battery so it was truly not charging any of the times it was left on a charger, computer or mains. Thanks for the responses guys, I appreciate it!
I know this thread is pretty old. But I'm having the same trouble. Xperia Z got bricked after battery drain. It wont recognize charging, i kept it on charge two nights in a row now. It did show a red LED while charging for some time and nothing else, but now its back to being stone dead. tried holding down the power button trick, didnt budge. I thought you can only hardbrick it by doing a wrong flash/update. dont know what happened in this case. is there anything else I should try or just take it to a shop and ask to change the battery?
twin#01 said:
I know this thread is pretty old. But I'm having the same trouble. Xperia Z got bricked after battery drain. It wont recognize charging, i kept it on charge two nights in a row now. It did show a red LED while charging for some time and nothing else, but now its back to being stone dead. tried holding down the power button trick, didnt budge. I thought you can only hardbrick it by doing a wrong flash/update. dont know what happened in this case. is there anything else I should try or just take it to a shop and ask to change the battery?
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Click to collapse
man, try with a new battery, here in my country cost 14 euro . Or go in a service or buy a multimeter and measure the current of ur battery. Normal they from service will give u electrosock to bring it to life. And if will dont work i think u must sell it on piece and buy another
Same problem with my Z3 Compact: one day phone became hot and started to discharge rapidly and when battery became empty, cannot charge and cannot boot, only red LED is ON. I changed the battery and phone booted again. BUT when battery was discharged completely, phone cannot boot again, only red LED is on when trying to charge.
Looks like something wrong with motherboard is happening...
Xperia ZL battery completely drained, not starting up
I know this thread is old one, but I am having issue with my Xperia ZL. Its battery drained to zero and then whenever I plug in my charger, screen starts, Xperia Logo pops up, red light also starts and suddenly everything goes off. This goes on and on infinite number of times. Phone heats up but it doesn't turn on. I had issue with my battery, a couple of months back, so I replaced it with new one. If anybody has any solution about this, please let me know.
xperia z bootloop
im stuck on bootloop and apps keep on optimising through the cycle. phone overheats too .. how do i sort this one out? ..might it be a bad battery? any help on this
So hi,
A couple weeks ago my Xperia Z started acting weird it was plugged in the wall charging. Like I would wake up in the morning, take the cable out of the phone and the led would just stay one and the phone wouldn't respond at all (screen wouldn't turn on nor did it do anything when I would play with volume buttons The only thing that would getting to respond was the old volume up + volume down + power button combination that would reboot the phone.
It's been doing that at least six or seven times since, and it happened last night. It was plugged, I went to turn on the screen and didn't work. Figured it was the same problem as before so I tried to reboot it. Led went off, phone went off, only this time it didn't reboot. I've tried leaving it plugged in the wall for the rest of the night, nothing. It's 1h45 p.m here in France and my phone doesn't do anything since 3 a.m.
So yeah, I think the issue has to do with the battery, and my question is: is there anything I can try or do I send it straight to customer care after contacting them?
Hi, I am new and I apologise if I have started a new thread when I shouldn't have done.
I had my Xperia Z3 Compact for two weeks before dropping it face down, resulting in a tiny hairline crack on bottom corner and a broken digitiser (sp). I was told it could not be replaced alone so I paid £168 for repairs. Anyway, I collected it yesterday after the repair shop having it for three weeks! I don't know if they charged it in there but it was 50% upon collection. I barely used it for around five hours and then I let it update all the apps (16 I think) - some had completed and some were still updating when the screen went black and turned off. I tried to turn it on and got a red LED and a large battery icon with red at the bottom - I don't know what the charge was at. I plugged in mains charger and left it a short time before trying to turn it on again. It repeatedly alternated between the red LED and large battery icon with red at the bottom and a 'zig zag' indicating charger connected for five seconds and a black screen and no LED for one second. This persisted for hours and phone will still not turn on. I plugged it into laptop and tried to connect to PC Companion to no avail. It had searched for drivers and failed to install 'S1Boot Fastboot' - I tried to rectify this and after hours of no success I think it installed but maybe incorrectly. The phone would still not connect despite the laptop recognising that a device was attached. It eventually sat with just a blue LED while attached after I held in power key and top volume button (as read online...) but upon disconnection it returned to the same battery flashing process as aforementioned. I have now given up after many many hours!!!
Can anyone offer any advice? I think I will return to the repair shop tomorrow but I am sincerely hoping I do not have to pay anymore to them!!
Thank you in advance.
Info
xmiichellle said:
Hi, I am new and I apologise if I have started a new thread when I shouldn't have done.
I had my Xperia Z3 Compact for two weeks before dropping it face down, resulting in a tiny hairline crack on bottom corner and a broken digitiser (sp). I was told it could not be replaced alone so I paid £168 for repairs. Anyway, I collected it yesterday after the repair shop having it for three weeks! I don't know if they charged it in there but it was 50% upon collection. I barely used it for around five hours and then I let it update all the apps (16 I think) - some had completed and some were still updating when the screen went black and turned off. I tried to turn it on and got a red LED and a large battery icon with red at the bottom - I don't know what the charge was at. I plugged in mains charger and left it a short time before trying to turn it on again. It repeatedly alternated between the red LED and large battery icon with red at the bottom and a 'zig zag' indicating charger connected for five seconds and a black screen and no LED for one second. This persisted for hours and phone will still not turn on. I plugged it into laptop and tried to connect to PC Companion to no avail. It had searched for drivers and failed to install 'S1Boot Fastboot' - I tried to rectify this and after hours of no success I think it installed but maybe incorrectly. The phone would still not connect despite the laptop recognising that a device was attached. It eventually sat with just a blue LED while attached after I held in power key and top volume button (as read online...) but upon disconnection it returned to the same battery flashing process as aforementioned. I have now given up after many many hours!!!
Can anyone offer any advice? I think I will return to the repair shop tomorrow but I am sincerely hoping I do not have to pay anymore to them!!
Thank you in advance.
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Click to collapse
cause it was in repair center and they may open its back and ... so best advice is to take it back to official service center
ur phone cannot get enough power for turning on process from battery (i think)
:good:
Thank you for the reply. I returned it to the repair shop who fixed original fault of broken screen/digitizer - I hope it does stem from that repair and isn't an additional fault! Will update incase any interest!
*UPDATE* - Repair guy said he took the phone apart, removed battery and put it back together again and it worked! Hope this is the end of it all now!
Okay so I got my new Moto X yesterday and couldn't wait to get using it but when I took it out of the box it had no power at all and I had to plug it in and charge it which I have never seen before with a new phone.
Anyway it powered up after a few minutes and I charged it to full charge and enjoyed my phone all day today but I didn't get back in time tonight to plug it in and it died just before I got home. I plugged it in and nothing, not even the little green light that shows it is charging when off.
It has been on the charger(the one that came in the box) for the last hour and nothing still. I have tried holding power and volume down, power and volume up and holding just the power for over minutes. I have also tried to charge it with other chargers as well.
It is not recognised by my computer either.
If someone could help I would be very grateful.
Thanks
Update, I got it sorted by plugging it into a low powered charger from a standby phone we have in the house(Nokia 520) and after a few minutes when I pressed the power button it showed the charging symbol on a white background. Let it get to 4% and it powered on no problem.
Still a weird problem and even more so the fact that it was dead when I opened the box.
By the way the other chargers that I tried do work so not sure why only a low powered charger worked.
GTCC said:
Update, I got it sorted by plugging it into a low powered charger from a standby phone we have in the house(Nokia 520) and after a few minutes when I pressed the power button it showed the charging symbol on a white background. Let it get to 4% and it powered on no problem.
Still a weird problem and even more so the fact that it was dead when I opened the box.
By the way the other chargers that I tried do work so not sure why only a low powered charger worked.
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I've heard that sometimes Motorola sells the phones marked as warranty and said that is new. When you send back a phone to any company to warranty they often send you a brand new phone. What do you think they do with all those phones?
juliospinoza said:
I've heard that sometimes Motorola sells the phones marked as warranty and said that is new. When you send back a phone to any company to warranty they often send you a brand new phone. What do you think they do with all those phones?
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Click to collapse
They sell them as refurbished phones, I doubt a company as like Motorola would sell those phones as new and be held liable if they were caught. Even the phones that are pulled for quality control are tests are sold as refurbished.
I'm going to let it run out of battery again and if it happens again then I will get it replaced.