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My hd has suddenly gone dead. The battery light does not turn on even if plugged in. I have tried to reset while plugged in but nothing happens. Connecting to the pc also doesn't help. Also tried to put it into bootloader without success. This does not feel good. Any ideas what might be the problem?
might be the usb connection. could be loose or bad
Have you tried to remove the battery, and put it back in..had a littel problem like (during unlock) that would turn on, removed the battery for 10s and put it back in and it turn on.
apap said:
My hd has suddenly gone dead. The battery light does not turn on even if plugged in. I have tried to reset while plugged in but nothing happens. Connecting to the pc also doesn't help. Also tried to put it into bootloader without success. This does not feel good. Any ideas what might be the problem?
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Click to collapse
HI Bro Iknow ur pain, this happen to my diamond also, one day just didnt turn on after unplug from my vista machine. Only thing I could think of is that maybe there was a short circuit somewhere between pluging to the computer with usb.
You will have to send it for repairs unfortunately
forget what i said.
i thought ur phone turns on but doesn't charge.
duttythroy said:
HI Bro Iknow ur pain, this happen to my diamond also, one day just didnt turn on after unplug from my vista machine. Only thing I could think of is that maybe there was a short circuit somewhere between pluging to the computer with usb.
You will have to send it for repairs unfortunately
Click to expand...
Click to collapse
The problem is that I have installed a custom rom...and no way of reverting to original...does this void my guarantee?
Came back ...for now
VIPPER2004 said:
Have you tried to remove the battery, and put it back in..had a littel problem like (during unlock) that would turn on, removed the battery for 10s and put it back in and it turn on.
Click to expand...
Click to collapse
I tried this and it magically came back. The strange thing is that I had been taking the battery out and putting it back in many times ...but perhaps I had not left the battery out long enough.
The battery also seems full which is kind of strange since I had been using the phone all day without charging.
In any case, I will leave it charging over night and report back tomorrow.
Thanks for your help!
VIPPER2004 said:
Have you tried to remove the battery, and put it back in..had a littel problem like (during unlock) that would turn on, removed the battery for 10s and put it back in and it turn on.
Click to expand...
Click to collapse
Hi,
Sorry for "using" the thread, and I am glad that it was resurrected, but... VIPPER2004, in end were you successful for the unlock? I have exactly the same problem, and so far have not succeeded... Any suggestions?
Thanks,
P.
Glad its working...
pdc4 was a mistake i made using htccode soft, im clumsy but everything went okey
apap said:
I tried this and it magically came back. The strange thing is that I had been taking the battery out and putting it back in many times ...but perhaps I had not left the battery out long enough.
The battery also seems full which is kind of strange since I had been using the phone all day without charging.
In any case, I will leave it charging over night and report back tomorrow.
Thanks for your help!
Click to expand...
Click to collapse
You'd better reflash a stock ROM and keep it for a while until you are reasonably sure that it was just a case and won't happen again.
VIPPER2004 said:
Glad its working...
pdc4 was a mistake i made using htccode soft, im clumsy but everything went okey
Click to expand...
Click to collapse
Hi again,
I am also trying to use the same soft, but no luck... could you please, eventually by PM, tell me the steps that worked for you?
And it can be in Portuguese... ; )
Thanks,
P.
Dead again
Well...it did happen again. This morning I found it dead again while plugged in. Unfortunately, I did not reflash it to stock rom. I can now only hope that I get a second chance to reflash before sending it off. Any other ideas are welcome.......
entering the new year without my blackstone
Looks like my hd has to take a trip to the factory.
Quick question: since I didn't manage to revert to initial rom does anyone know what the policy is on repairing an htc with custom rom?
That is indeed unfortunate...
What custom ROM have you installed? Have you checked in the thread if someone else had similar issues? And have you installed any particular program?
Also, you had no such issues while you were on the original ROM?
If you have this type of issues, trying to flash a stock ROM without being sure about the cause for the issues might be a little dangerous... There would be, I suppose, the risk that something might go wrong during the flashing process. And you would risk having a lovely brick...
Regards,
P.
I have installed Panosha's light version. No one else seems to be having this problem. Is there a chance that the battery is faulty? Can I have it repaired even though it has a custom rom installed?
Hi,
It might be a problem with the battery, but you could only try this possibility if you used other HD... by the way you have been using the wall charger or the usb cable attached to the PC?
Regarding the possiblity of having it repaired, under warranty, it could depend on the repairer itself. At the limit they could refuse to repair it under warranty, because a non-official ROM has been installed, and, specially, because a non-original HSPL is in place... but they could also overlook this, or do not notice it.
I would make sure it can not be "ressurected" and properly flashed before going to HTC service.
Regards,
P.
apap said:
Looks like my hd has to take a trip to the factory.
Quick question: since I didn't manage to revert to initial rom does anyone know what the policy is on repairing an htc with custom rom?
Click to expand...
Click to collapse
If you do, then please tell us. That's exactly what I was wondering.
pdc4 said:
Hi,
It might be a problem with the battery, but you could only try this possibility if you used other HD... by the way you have been using the wall charger or the usb cable attached to the PC?
Regarding the possiblity of having it repaired, under warranty, it could depend on the repairer itself. At the limit they could refuse to repair it under warranty, because a non-official ROM has been installed, and, specially, because a non-original HSPL is in place... but they could also overlook this, or do not notice it.
I would make sure it can not be "ressurected" and properly flashed before going to HTC service.
Regards,
P.
Click to expand...
Click to collapse
I have tried several times to resurrect it without success. On one ocassion I had the power light turn on for about 2 seconds then dead again. The only thing I have not tried is to try another battery. I will probably find one by tomorrow to test. Otherwise on Friday it will head to the repair shop...and fingers crossed. I will let you know what the repair policy seems to be here in Greece.
apap said:
I have installed Panosha's light version. No one else seems to be having this problem. Is there a chance that the battery is faulty? Can I have it repaired even though it has a custom rom installed?
Click to expand...
Click to collapse
Your phone is not broken!
Duttys ROM does not have this problem. I have had the same with Panosha's ROM and with Touch of HD ROM. The screen goes black and only removing the battery brings it back.
Vatt said:
Your phone is not broken!
Duttys ROM does not have this problem. I have had the same with Panosha's ROM and with Touch of HD ROM. The screen goes black and only removing the battery brings it back.
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Click to collapse
I wish this were the case, but even after removing the battery I cannot get it to function. Even when plugged into an outlet the power light does not turn on, so it's clearly more than a blank screen.
Hi, I have dropped my phone and the gold pins where the battery connects have broken and fallen out, also needs a new screen. I rang Sony Ericsson and they can fix it, but I have flashed it with custom ram....Is there anyway to remove this otherwise they wouldnt repair it.
Is it possible to power up the phone without a battery?
Cheers
i couldnt turn on phone without battery via usb cable,
im not sure about reverting to save warranty - but your problems are hardware.
sorry about that.
elliott_stocks said:
Hi, I have dropped my phone and the gold pins where the battery connects have broken and fallen out, also needs a new screen. I rang Sony Ericsson and they can fix it, but I have flashed it with custom ram....Is there anyway to remove this otherwise they wouldnt repair it.
Is it possible to power up the phone without a battery?
Cheers
Click to expand...
Click to collapse
Don't go to a SE service centre then. Go to some random GSM repair shop, they won't care about your ROM.
so i had my xperia z on and plugged it in to my pc and it went off and did not turn back on tried all the tips on the forum but none of them worked.
i only got the phone 8 days ago.
mtwiscool said:
so i had my xperia z on and plugged it in to my pc and it went off and did not turn back on tried all the tips on the forum but none of them worked.
i only got the phone 8 days ago.
Click to expand...
Click to collapse
Did u perform rooting? unlocking BL? flashing roms ?
either ways....getting your phone is one worst thing....
It is very hard to brick an Xperia device nowadays.
You sure is not just out of juice? Sometimes it can be that the battery suddenly dies and you have to leave it charging a lot of time to turn it back to life.
Locked or unlocked bootloader?
Flashtool should do the job in case of soft brick. Or even EMMA in case you are unlocked.
Does it get detected by the PC?
DrKrFfXx said:
It is very hard to brick an Xperia device nowadays.
You sure is not just out of juice? Sometimes it can be that the battery suddenly dies and you have to leave it charging a lot of time to turn it back to life.
Locked or unlocked bootloader?
Flashtool should do the job in case of soft brick. Or even EMMA in case you are unlocked.
Click to expand...
Click to collapse
unlocked bootlocker(unlocked when i got it)
battery was at 100%
rooted but no custom firmware or karnel and i did the root the day i got the phone and the phone died when pluging it into a pc to get some files from the phone the only application(on phone) open was boot up ones and Google chrome.
Not a Issue with the pc as i used an xpreia u and the xperia z worked on the same port.
the phone stopped even getting picked up by the pc only red led.
this is a know issue with the xperia z(from android) ics when i loocked at it, it seamed to be the sleep of death and power reset did not work.
firmware: default .434 uk
phone model: xperia c3603
Have you tried connenting it in fastboot mode?
DrKrFfXx said:
Have you tried connenting it in fastboot mode?
Click to expand...
Click to collapse
i did try that but it just flashed the red led
mtwiscool said:
i did try that but it just flashed the red led
Click to expand...
Click to collapse
Discarded driver corruption?
Reparations probably are gonna cost you as much as a new device if they need to replace the motherboard.
Youare not under warranty.
DrKrFfXx said:
Discarded driver corruption?
Click to expand...
Click to collapse
it still finds my old xperia u
and i did reinstall that with no success yestaday.
can you flash only the stock kernel from fast boot mode? i once had the same issue when the device failed to start with red led blink, and flashing the kernel fixed this issue.
You bought the phone with unlocked bootloader? Was it used? Else I think you're confusing unlockable and unlocked.
the phone has at last got to sony my issue should get fixed soon
mtwiscool said:
the phone has at last got to sony my issue should get fixed soon
Click to expand...
Click to collapse
Any news? My Z died most likely because I messed with terminal emulator (tried to get rid off CWM bootloop the easy way ) and it didn't boot up ever again... Only thing I get out of it is red led when pressing power and vol+ when usb is connected. Computer sees it as a usb device but cannot connect to it. No fastboot or flash mode. I'm going to send it for repairs but it will probably be too expensive to get it done.
I already got htc one to replace Z. One sounds awesome! Incredible speakers for a phone. It is fast and sweet. BUT it looks STUPID when you put Z and One side by side... And no waterproofness of course
webbimato said:
Any news? My Z died most likely because I messed with terminal emulator (tried to get rid off CWM bootloop the easy way ) and it didn't boot up ever again... Only thing I get out of it is red led when pressing power and vol+ when usb is connected. Computer sees it as a usb device but cannot connect to it. No fastboot or flash mode. I'm going to send it for repairs but it will probably be too expensive to get it done.
I already got htc one to replace Z. One sounds awesome! Incredible speakers for a phone. It is fast and sweet. BUT it looks STUPID when you put Z and One side by side... And no waterproofness of course
Click to expand...
Click to collapse
sbe = slow
nearly 2 weeks and not even looked at the device
mtwiscool said:
sbe = slow
nearly 2 weeks and not even looked at the device
Click to expand...
Click to collapse
So sony sucks globally when it comes to customer care?! Have to try it my self. I've heard that finnish service company is very very good at what they do... Even if your phone has a 50 cal bullet hole smack in the middle they'll blame water/moisture damage. If you manage to convince them to actually look at your device they'll send it to some Euro main service central where it will be sucked in to a wormhole and time around that phone seems to stop
update:
SBE fault : charging - does not charge
Status : With High Level Engineer - Component Repair
update:
sbe have said the phone is unrepairable and are going to exchange it for another one.
Wow this took some time...
Almost two months it took:
1. Sending device to finnish service center
2. It was sent to sony service right away
3. after waiting and waiting I asked finnish service whats going on: Atleast their version was that sony had fixed (or replaced with a new device) and sent it back to finland. And during shipping device was lost.
4. According to finnish service sony was figuring out what to do, propably giving new devices....
5. So after almost two months I got a replacement XZ. And it was done under warranty. Yay!
I plugged charger cable into my phone tonight and the phone restarted, it then loaded up to the o2 logo screen which displays for a few seconds and then it reboots, it keeps doing this until i hold down volume up and the power button and it vibrates 3 times.
If i switch it back on it repeats the cycle of rebooting.
Anyone got any ideas ?
It also doesn't appear to charge if i plug a charge cable into it and when i connected the USB from the phone to my laptop with the phone on it made the laptop power off
Any help appreciated i tried xperia support but they weren't much help
Can u try charging it via laptop. Guess Ur system has crashed. The last option I could tell u is to flash the firmware again via PC companion or flash tool. Good luck
Sent from my C6603 using xda premium
dj_richard05 said:
Can u try charging it via laptop. Guess Ur system has crashed. The last option I could tell u is to flash the firmware again via PC companion or flash tool. Good luck
Sent from my C6603 using xda premium
Click to expand...
Click to collapse
Thanks for the reply, i left the phone on for a bit and it no longer is stuck in a loop, it just flash's red light 3 times.
Nothing works to make it switch on and nothing happens if i plug it in to charge ?
doe's anyone know how i go about getting it repaired under warranty, Sony's on line help was less than helpful.
I got the phone from the car phone warehouse back in Feb, but my experience from my last phone going wrong is they don't want to fix it under warranty and find any reason to get out of it, also just read my insurance document and it states it won't replace/repair the phone if it should still be under warranty
How can a phone provider refuse warranty replacement of a clearly screwed up device? That's ridiculous :thumbdown:
Sent from my C6603 using xda app-developers app
paul875 said:
Thanks for the reply, i left the phone on for a bit and it no longer is stuck in a loop, it just flash's red light 3 times.
Nothing works to make it switch on and nothing happens if i plug it in to charge ?
doe's anyone know how i go about getting it repaired under warranty, Sony's on line help was less than helpful.
I got the phone from the car phone warehouse back in Feb, but my experience from my last phone going wrong is they don't want to fix it under warranty and find any reason to get out of it, also just read my insurance document and it states it won't replace/repair the phone if it should still be under warranty
Click to expand...
Click to collapse
can you connect it via flashmode? if yes just install the firmware again...
Faelz said:
can you connect it via flashmode? if yes just install the firmware again...
Click to expand...
Click to collapse
Well I have found that the original charger cable is faulty, hence why it isn't charging!
I have used a new cable and if I use SUS to try and fix the phone then it will show a blue light...but then states that it can't find a driver for S1Boot Fastboot ? :silly:
Any ideas what this driver is and how to install it or is SUS meant to install the driver and my phone is to broken for it to recognise it ?
Thanks :good:
paul875 said:
Well I have found that the original charger cable is faulty, hence why it isn't charging!
I have used a new cable and if I use SUS to try and fix the phone then it will show a blue light...but then states that it can't find a driver for S1Boot Fastboot ? :silly:
Any ideas what this driver is and how to install it or is SUS meant to install the driver and my phone is to broken for it to recognise it ?
Thanks :good:
Click to expand...
Click to collapse
man, i didn't really use SUS but you could try with flashtool...
just install the drivers and flash the firmware you want... i recomend the new .569 with android 4.3
Faelz said:
man, i didn't really use SUS but you could try with flashtool...
just install the drivers and flash the firmware you want... i recomend the new .569 with android 4.3
Click to expand...
Click to collapse
I managed to charge the phone a bit and run SUS, but it is still stuck in a boot loop...
Going to drop it in for repair tomorrow and see if I can get it fixed under warranty...
paul875 said:
I managed to charge the phone a bit and run SUS, but it is still stuck in a boot loop...
Going to drop it in for repair tomorrow and see if I can get it fixed under warranty...
Click to expand...
Click to collapse
I used SUS only on time and it doesnt solve my problem...
You can hard shutoff the phone and let it charge, its better to keep it always charged, just in case...
paul875 said:
I managed to charge the phone a bit and run SUS, but it is still stuck in a boot loop...
Going to drop it in for repair tomorrow and see if I can get it fixed under warranty...
Click to expand...
Click to collapse
Go on the Sony website and organise a repair through them, It will be much faster and you don't have to deal with Carphone WH at all!
Just fill in a form or chat to someone online and they will give you the address to send it to free post.
Package it up and you can track it.
I wouldn't open it up but it sounds to me as if the battery is not connected or present, ive fixed a few Xperia Zs and if you remove the battery and plug it in the boot loop goes on and on.
As long as you haven't opened it, the white stickers under the flaps have not gone pink, its not physically damaged, you have not rooted it AND its still under warranty.... they should replace it!
If its your fault and you damaged it I think they charge £14 to return it or destroy it, whichever you prefer.
Good luck
Need some help with my Z3+, but my issue seems different from the other ones I've seen.
Please tell me if I am posting in wrong forum.
As per title, my Xperia Z3+ will not start no matter what, no LED when charging too.
BUT! If I press on the back of the phone when plugged in to power, the phone will start. It shows the black Sony logo on white background for a couple seconds (with red LED) and then goes all black, no lights.
I have managed to pull up the "powered by android" logo a few times but once I release the phone goes all black again.
Would like to see if you know a fix.
P.S. Out of warranty, unrooted, stock 7.1.1
maybe it needs a new battery
https://forum.xda-developers.com/xperia-z4/help/urgent-wont-blink-red-light-sony-logo-t3666132
arirobot said:
maybe it needs a new battery
Click to expand...
Click to collapse
Thanks! Also seen that battery stats seem inconsistent, random drops between reboots. Will see if I can buy a new battery soon.
jc9896 said:
Need some help with my Z3+, but my issue seems different from the other ones I've seen.
Please tell me if I am posting in wrong forum.
As per title, my Xperia Z3+ will not start no matter what, no LED when charging too.
BUT! If I press on the back of the phone when plugged in to power, the phone will start. It shows the black Sony logo on white background for a couple seconds (with red LED) and then goes all black, no lights.
I have managed to pull up the "powered by android" logo a few times but once I release the phone goes all black again.
Would like to see if you know a fix.
P.S. Out of warranty, unrooted, stock 7.1.1
Click to expand...
Click to collapse
Contact Sony Authorised Service Centre to check the hardware once.
[email protected] said:
Contact Sony Authorised Service Centre to check the hardware once.
Click to expand...
Click to collapse
Is the hardware check free? I'm out of warranty
jc9896 said:
Is the hardware check free? I'm out of warranty
Click to expand...
Click to collapse
May be or May not be, but to avoid further damage, it is better to check with authorised service centre. If the issue with only battery, you can replace battery purchasing from outside (Online). If it is major problem with Mainboard etc... go for a new phone as the repairs cost big
[email protected] said:
May be or May not be, but to avoid further damage, it is better to check with authorised service centre. If the issue with only battery, you can replace battery purchasing from outside (Online). If it is major problem with Mainboard etc... go for a new phone as the repairs cost big
Click to expand...
Click to collapse
Thanks, will see if battery fixes it first before checking with service center.
Late reply, I know.
I didn't bother sending it to service as I gave up on it. Took it out a couple days ago, hooked up to PC and ran software repair and for some reason it works now.
Hope this may help anyone who has similar problem.
jc9896 said:
Late reply, I know.
I didn't bother sending it to service as I gave up on it. Took it out a couple days ago, hooked up to PC and ran software repair and for some reason it works now.
Hope this may help anyone who has similar problem.
Click to expand...
Click to collapse
whether the phone heats up before repairs???