So the other day I noticed my screen was starting to get flush with the sides of my case. Upon closer inspection, I noticed my screen was starting to bow out!
Recently, I had been having some really strange battery life where the phone would die at around 50% or so, and when I would reboot the phone, it would read at about 5-10%. So I'm assuming the battery is defective, and it's beginning to expand and become bloated.
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Has anybody else had this issue? I haven't found many people so far with this issue. This is going to be my second exchange to T-Mobile; one more and I'm going to try a different device...
Don't charge it. Take a backup. Switch it off and send it back.
You really don't want the battery to vent and possibly have thermal runaway. Lithium batteries can fail quite spectacularly.
If you must charge it, put it far away from anything flammable and have a bucket of water ready.
Thanks... didn't realize the dangers could be that catastrophic...
Vent with flames come to mind, return it to HTC
In the mean time keep it somewhere always from flammable materials, in case it goes bang, i kid you not!!!!!!!!!!!!!!!!!!
John.
MinimalistChris said:
So the other day I noticed my screen was starting to get flush with the sides of my case. Upon closer inspection, I noticed my screen was starting to bow out!
Click to expand...
Click to collapse
Beautiful pics, they look very artistic but on a serious note, did you overclock, fastcharge, use a different charger or do anything with your phone out of the ordinary?
godutch said:
Beautiful pics, they look very artistic but on a serious note, did you overclock, fastcharge, use a different charger or do anything with your phone out of the ordinary?
Click to expand...
Click to collapse
Haha, thanks. The only thing I've done is run the GE ROM from Bigxie with the bundled Tbalden kernel. I don't mess with overclocking, or any other enhancements since the phone works for me in every way. Just unlucky I guess!
MinimalistChris said:
Haha, thanks. The only thing I've done is GE ROM from Bigxie with thotherwisee bundled Tbalden kernel. I don't mess with overclocking, or any other enhancements since the phone works for me in every way. Just unlucky I guess!
Click to expand...
Click to collapse
Okay don't forget to first run your stock ruu and then lock your bootloader, not have it say relocked otherwise they will surely deny you warranty.
Well HTC are using the new lithium polymer batteries, they blow up and set on fire, just be carefull with charging it!
Sent from my HTC One using xda app-developers app
MinimalistChris said:
So the other day I noticed my screen was starting to get flush with the sides of my case. Upon closer inspection, I noticed my screen was starting to bow out!
Recently, I had been having some really strange battery life where the phone would die at around 50% or so, and when I would reboot the phone, it would read at about 5-10%. So I'm assuming the battery is defective, and it's beginning to expand and become bloated.
Has anybody else had this issue? I haven't found many people so far with this issue. This is going to be my second exchange to T-Mobile; one more and I'm going to try a different device...
Click to expand...
Click to collapse
I was having the same battery issue with it dieing at 40 50% not the bloating though. I sent it to HTC repair in Houston and they replaced the motherboard and battery, works great now. Took about a week.
Sent from my HTC One using xda premium
Atrix27 said:
I was having the same battery issue with it dieing at 40 50% not the bloating though. I sent it to HTC repair in Houston and they replaced the motherboard and battery, works great now. Took about a week.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Well my 1 yr old HTC One got the same issue..im also having weird battery issue lately.from 100 to 60-50 % it just dies.Today I left my charger plug-in on my phone for the whole night, to my surprise my HTC battery swell , overheated tearing the phone apart,,im lucky it didnt explode or burn..I send it to local HTC care but lucky me im out of warranty and they told me that i will shoulder all the cost to repair it..I dont know if I will pay it and bring back my beloved HTC One to life or better buy a new phone with removable battery?/
View attachment 2778734
View attachment 2778735
Ive seen a lipo battery go off, I used to fly pro radio controlled helicopters which also run on lipo batteries and watched a poor mans £1000 heli go up in flames and destroyed to pieces, theres no blowing it out when they go, its an acid fire, if your sending it through the post I would first get a lipo safe charge bag and put it in there before posting, it could go off at anytime once it starts swelling.
https://www.youtube.com/watch?v=k9mcNvOGKtI
WoW!!!!
I have an HTC one M7
& about a month ago it start pop out just the screen on one side of the phone
it's been Swelling real slow but after reading everything you all have posted I'm tripping out
you all are talking about flames & acid fire
what if this phone does that when I have it to my face or in my lap, I'm sure that that will not end well
I did not think it was the battery until i started looking for what can make my screen pop out.
good thing I found this post or I would not have known about the flames & acid fire.
So thank you all for posting this info & saving my face/balls from acid fire
E-TARD_The_LifeCaster said:
I have an HTC one M7
& about a month ago it start pop out just the screen on one side of the phone
it's been Swelling real slow but after reading everything you all have posted I'm tripping out
you all are talking about flames & acid fire
what if this phone does that when I have it to my face or in my lap, I'm sure that that will not end well
I did not think it was the battery until i started looking for what can make my screen pop out.
good thing I found this post or I would not have known about the flames & acid fire.
So thank you all for posting this info & saving my face/balls from acid fire
Click to expand...
Click to collapse
Personally, if my phone would do this, I wouldn't even bring it inside my home again. Unstable Li-ion batteries are very likely to cause a fire eventually.
Related
Yo guys, I have had this Kaiser since January, and I must be honest it was a dissapointment, but then I stumbled across this site, and I started flashing my phone with different roms, and yeah I must admit, the dissapointment dissapeared for a while, and now, my phone's keyboard broke, and I can't do anything, its stuck on ECFG, so when i goto word or something, it types ECFGECFGECFGECFGECFGECFG the whole time.
Just want to say was an awesome time here, by the end of next month I'm gonna be throwing this Kaiser against the wall, theres just too much thats wrong with it, even out of the factory.
1) crap GFX drivers
2) crap battery life
3) my touched screen stopped working for a while
4) way too fragile
5) and now this.......keyboard stuck on ECFG...
6) During a phone call signal strength is 100%, but seems like Mic is cutting out everynow and then. Have to slap it while talking to the other person so they can hear me??!?!!
Thanks a lot for XDA otherwise i wouldve threw this phone out long ago.
Any reccomendations on what phone I should get next?
Thanks
...iphone?
Send your Kaiser "disaster" to me...
sell for parts, fit there is any parts left of it
The next phone i am getting is HTC_Raphael
http://wiki.xda-developers.com/index.php?pagename=HTC_Raphael
A few kaiser people move to HTC_Diamond
http://wiki.xda-developers.com/index.php?pagename=HTC_Diamond
They are just about the same except
HTC_Diamond
4gd on board rom
no microsd slot
no keyboard
fm radio
480 x 640
HTC_Raphael
512mg rom
keyboard
micro sd slot
fm radio
480 x 640
HTC_Diamond is out but i think HTC_Raphael is coming out this month
too bad the rapheal looks really thick... but you are right about the kaiser being extremely delicate i have had a few problems also.
Sell it man, don't waste it on the wall. You can easily get a good amount for it broke. Lots of people would be willing to take the chance at fixing the keyboard. I did that with about three wizards and made a profit.
KyleK29 said:
Sell it man, don't waste it on the wall. You can easily get a good amount for it broke. Lots of people would be willing to take the chance at fixing the keyboard. I did that with about three wizards and made a profit.
Click to expand...
Click to collapse
SHHH! Dang I was in talks of getting it from him for free.
iPhone would be nice, but you lose so much when going away from windows mobile. the xperia is looking pretty nice.
What are you people doing to these phones to make them "fragile"? Using them as hammers?
I'm not the "kindest" to my phone, screen isn't scratched, couple of dings where it was dropped from waist height, mostly to carpet, couple of times on concrete.
Tilt mechanism used 3-5 times a day and it's still as tight as can be.
I just can't figure out how people hose these phones.
I agree my phone is pretty durable. Climbing out of my SUV a couple times I've Hit my Holster and it released my phone and it fell to the parking lot. Still as strong as ever.
I dunno then maybe my phone fell off the aeroplane or something on the way to South-Africa lol, oh another problem I'm having with the phone, even though my signal strength is 100% etc. I'm hearing the other person loud and clear, but they can't hear me at all at times. I have to slap the phone every now and then and then they can hear me? I mean wtf.
This is the most problematic phone I've ever had. My phone barely has any scratches too, yeah, dropped it a few times, surprizingly I can almost see any scratches on it. There are absolutely no scratches to the touch screen.
I'm a business man, I need my phone 24/7, and it needs to be working 24/7. Like even if I shower, I put the phone about 2m away from the shower, just so that I can hear it, and last night my phone rang, I dried my hands, my hands were a lil wet, and I touched the phone to answer, and the whole keyboard/front buttons went completely bonkers after that.
Now my previous phone was completely splash proof (Nokia N80ie) and I have dropped that thing millions of times, and I've never had a days crap with it. Yeah after a while it looked like the phone just came out of world war 2, and yet it still grafted.
So ja..... my lil 2 cents
Gozzy69a said:
I have to slap the phone every now and then and then they can hear me?
Click to expand...
Click to collapse
No disrespect intended, but that just got me laughing
Have fun with your new phone...
Hahaha, no worries bro.
Semi-related note: HTC Touch Pro is out today.
www.Handtech.co.uk definitely has them in and for less than £500.
joe22359 said:
too bad the rapheal looks really thick... but you are right about the kaiser being extremely delicate i have had a few problems also.
Click to expand...
Click to collapse
Hmmmmm i dont know about delicate.....im not gentle what-so-ever and my kaiser has seen concrete pavement many a time..... Aside from the scratches on the case, it still works like new
I have a dead kaiser also, but mine was self destruction.
Work gave me the ****s, so I literally threw the phone as hard as I could on the floor.
I stayed in one piece, but was completely dead.
I have another one know, but I'm also starting to lose my patients with it.
Running Dutty's apr/29 rom.
My main problem with the kaiser is, no matter what rom, when it's time for some hardcore use, like making ****loads of calls, sending msgs etc.., it tends to fail at the most critical of times, and I have to soft reset with furious anger
Thats my main gripe with the phone.
The sad thing is, I have 4 more kaisers sitting here.
I think I'm gonna sell one for an iphone, and one more to get a touch pro.
Or you could just give them to me. I will use them for good, I promise.
THE-KEK said:
...snip...I have another one know, but I'm also starting to lose my patients with it.
Running Dutty's apr/29 rom.
My main problem with the kaiser is, no matter what rom, ...snip...
Click to expand...
Click to collapse
I read these with amusement - because I do not have these problems.
Have you tried the ROM in my signature?
Bill
whk said:
I read these with amusement - because I do not have these problems.
Have you tried the ROM in my signature?
Bill
Click to expand...
Click to collapse
Maybe he needs some of those "Chill Pills" everyone has been talking about?
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Anyone else got this on their phone?
It started last night and seems to have got progressively worse.
I think it's time to get it in for a repair and get the leaking left hand bottom corner of my screen done at the same time.
http://mobile.engadget.com/2010/04/02/nexus-one-losing-finish-innocence/
Is it from the heat? Moisture? Weird! Hope mine doesn't do that!
SiNJiN76 said:
Is it from the heat? Moisture? Weird! Hope mine doesn't do that!
Click to expand...
Click to collapse
I'm not sure, I can only say we have been on holiday this week and it has been TORRENTIAL rain all week.
But my phone hasn't got that wet at all?!?!?
Also when we returned to our apartment each night it was VERY VERY warm in there. I'm not sure if that's caused the issue or not.
Anyway, I'll ring HTC tomorrow.
Holy-
That scares me just looking at that! Mine is almost always in a case. :\
andythefan said:
Holy-
That scares me just looking at that! Mine is almost always in a case. :\
Click to expand...
Click to collapse
Same here, only time I take off my case is to change battery's
I was doing a clutch replacement on my car last Feb and I accidentally got brake cleaner on the back of my G1. If anyone felt or has/had a G1 will know the back has a rubber feel to it almost like the Nexus One. The cleaner was only on for a few seconds and the result was exactly what your picture is showing. It caused it to wrinkle and bubble up. I peeled it away and ended up buying a new cover.
yep, brake cleaner'll do that lol
had you tried to clean the trackball at some point recently?
if so, what did you use so i dont use it lol
I noticed a small raised area on my bottom cover that could be the start of something similar. Did you get a reply from HTC?
pongalong said:
I noticed a small raised area on my bottom cover that could be the start of something similar. Did you get a reply from HTC?
Click to expand...
Click to collapse
Can you post a pic or two?
pongalong said:
I noticed a small raised area on my bottom cover that could be the start of something similar. Did you get a reply from HTC?
Click to expand...
Click to collapse
I haven'y been able to contact them yet due to the Easter break.
I will be doing it first thing Tuesday.
Hopefully they'll repair it under warranty because to be honest I ave no idea whats happened.
Okay.
Rung HTC today.
Phone is being collected tomorrow and they did not ask if it was unlocked.
They also didn't ask for a CC to charge against.
Fingers crossed.
uansari1 said:
Can you post a pic or two?
Click to expand...
Click to collapse
I tried taking a photo of it, but it's near impossible to capture. I probably wouldn't have noticed if I didn't look for it after reading the OPs post. If it progresses I'll take one and contact HTC. Right now if I run my fingernail lightly across the front where the bottom half meets the metal frame I can feel a bump on the "teflon." Also when held up to the light and viewed at the proper angle I can see a very small line or crack.
If I posted the photos I doubt many people would be able to see it. Hopefully it stays this way and if it gets worse HTC will fix it.
Update:
Phone was collected Wednesday at 3:30pm.
They rung today to say it had been repaired and had passed final test and will be shipped either today or monday!
Not a bad service at all.
I'm presuming because of the speed they will send a replacement.
And this is why I advise using a skin protector
http://forum.xda-developers.com/showthread.php?t=618006
I would actually like to z brake cleaner go up against 1 of those skins
Paul22000 said:
And this is why I advise using a skin protector
http://forum.xda-developers.com/showthread.php?t=618006
Click to expand...
Click to collapse
Disagree, it was just my stupidity.
I had a G1 for 18 months and a HTC Hero afterwards, they were both like new when I sold them.
disgustip8ted said:
I would actually like to z brake cleaner go up against 1 of those skins
Click to expand...
Click to collapse
Supposedly it's military grade stuff so I bet it wouldn't even affect it. At the very least, I guarantee the effects of what the OP posted would at least be minimized greatly, if not prevented entirely.
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Paul22000 said:
Supposedly it's military grade stuff so I bet it wouldn't even affect it. At the very least, I guarantee the effects of what the OP posted would at least be minimized greatly, if not prevented entirely.
Click to expand...
Click to collapse
LOL! Brake fluid and brake cleaner can look at plastic and it will dissolve. I don't care what grade it is, I promise you it will not hold up to it.
I tried taking some photos under sunlight to capture what could be the start of this problem. They are more difficult to see in the photos than with the eye, so I'm not entirely crazy about this and I'm posting these photos in case this can be used as an early warning sign of a more serious problem for other users. As I mentioned before I probably wouldn't have noticed for quite some time if I hadn't read the OPs post. The darkened spot circled in the photos is raised and can be felt when running my finger along it. When viewed at the proper angle there also appears to be a small crease/crack on the bump.
I had kept my phone in a full phantomskinz before and have since moved to a flexible TPU style case, so there's very little chance of me having bumped it somewhere.
Possible reasons this could be happening? Heat? Moisture? I'm really not sure, but if it turns into a problem like the OPs it could be trouble. Anyone think I should just contact HTC or should I wait and see what becomes of it?
The day i got my Galaxy S4 i went straight to charge the device. I left it on my nightstand which is under a window and when i saw the reflection of my blinds through the screen, they where bent out of shape and the reflection looked distorted. Looking closer, the screen seems to have a circular dip in the middle left-ish area. All the devices I tested this do not have a distort. (iphone 5 and 4S, the SIII)
I'd like for everyone to look at there device and make sure they don't have this also. I cant check the devices over at carrier stores, abit busy sadly...
I've given a Sample of lines that u can use as a test and also left a quick video, ill try to make a better one but its all i could at this moment. Also its extremely hard to get it on a video vs what u see in person =/
http://www.youtube.com/watch?v=0Ej5VCPnKls
Best way's too test are as follows.
1) place your phone right in front of you on your computer desk and look at your Monitors reflection. It works extremely well when you look at Lines or a lot of text.
2) Look at a bunch of stuff that's well lit.
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Mine is fine
Sent from my SPH-L720 using xda app-developers app
mine is fine too
Mines good too
Sent from my SPH-L720 using Tapatalk 2
Gosh, I have a pimple on my face ...
WOW, I just discovered a pimple on my face while using the screen as a mirror. Darn!
Peter
Mine dont have that from what I can tell
Sent from my SPH-L720 using xda app-developers app
budde2 said:
Mine dont have that from what I can tell
Sent from my SPH-L720 using xda app-developers app
Click to expand...
Click to collapse
all good here... 16gb black...
mine has a slight fish eye effect when using a glare in the middle, but when teh screen is on and im using it. looks fine and amazing to me.
shabbypenguin said:
mine has a slight fish eye effect when using a glare in the middle, but when teh screen is on and im using it. looks fine and amazing to me.
Click to expand...
Click to collapse
yeah the screen works and looks fine. But im just worried still. ill be visiting Bestbuy and a sprint store Tuesday see if its a universal thing. If it isnt, could save some people in there 14day return time-span. Especially after seeing this thread you never know.. http://forum.xda-developers.com/showthread.php?t=2271880
better safe then sorry.
Shoulon said:
yeah the screen works and looks fine. But im just worried still. ill be visiting Bestbuy and a sprint store Tuesday see if its a universal thing. If it isnt, could save some people in there 14day return time-span. Especially after seeing this thread you never know.. http://forum.xda-developers.com/showthread.php?t=2271880
better safe then sorry.
Click to expand...
Click to collapse
Man, I have exactly the same problem and the easiest way for me to see it is to have a reflection of a fluorescent tube on the black screen. It's ugly! This doesn't seem to be a universal thing, though, because this is the first post I have come across since I found out about the distortion problem. Did you find out anything at Bestbuy?
decadentray said:
Man, I have exactly the same problem and the easiest way for me to see it is to have a reflection of a fluorescent tube on the black screen. It's ugly! This doesn't seem to be a universal thing, though, because this is the first post I have come across since I found out about the distortion problem. Did you find out anything at Bestbuy?
Click to expand...
Click to collapse
I got them to open up two new boxes and it seems like every device has it.
Sent from my SPH-L720 using xda premium
Wow. I cant believe what I saw after inspecting my phone. Nothing! Absolutely nothing! I love this phone
Sent from my SPH-L720 using xda premium
My first galaxy s4 had dead pixels, my second galaxy s4 had scuffing all over it, a large scratch on the MICRO sd card port, overheated and would constantly shut off, followed by the display that completely died a day later. Sprint advised me to give the HTC one a shot. As soon as I got the HTC one home, noticed paint run off, gaps between panels, dings, dents, pretty much the poorest quality control standards I have ever seen. Now I have to find away to get sprint to allow a FOURTH return on a 600.00 device. I may have to get mean, I dont like to act that way, but what sprint has put me through to obtain a working 600.00 high end device is not acceptable, I would not wish the experience I am going through on my worse enemy.
Im not picky, and I understand mistakes when they happen. But two damaged/defective S4's, and one damaged/defective HTC one in matter of 7 days? I really cant even believe it.
All I buy is Samsung products when it comes to electronics, never in my life have I EVER received two defective units in a row. I feel like a crazy crack addict every time I go back to the sprint store and request a replacement. If sprint didn't have a 14 day satisfaction guarantee, I would be out 600.00, because there is no way in a million years samsung or HTC would take responsibility for scuffing or damage to the body of the device. Even with sprints 14 day satisfaction guarantee, you are only allowed 1 device exchange. So basically, im entitled to nothing with this issue, and any day sprint is going to show me the door or refer me to Asurion for a 3 day old 600 dollar phone.
...in the washing machine, for the full cycle!
But it survived!!
I discovered it in the washing machine the other night while looking to charge it. So I took it out of the case and shoved it in a box of Minute Rice we had in the cupboard and let it sit there overnight. The battery was dead when I got home from work earlier that day so I wasn't worried too badly. Anyway, I took it to work and disassembled it (thanks iFixit), washed all the parts in 91% isopropyl alcohol, and put everything in a bag with rice for a few hours. I'm a mechanic and have a lot of side projects so this wasn't out of the ordinary for the other guys.
I started assembling the phone, cleaning the rice dust off as I went. I plugged it in before I put the back cover on just to see if it would charge; lo and behold the screen flashed on with the animated battery icon! It powered on just fine, so on went the back cover. Everything else checked out as it charged. The only issue is the screen discolored around the edges... Oh well. After the whole ordeal, I'm just happy it works.
TL;DR- N4 went through wash cycle. disassembled and cleaned, works fine, but screen discolored.
nice, my nexus 4 took a dive too once but don't worry,the ground was okay! :good:
The discoloration should go away when it drys more I believe.
I dunno 'bout that... (Pic taken with spare phone then BT'd over to N4)
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Sent from my heavily modified Nexus 4
Lka1988 said:
I dunno 'bout that... (Pic taken with spare phone then BT'd over to N4)
Sent from my heavily modified Nexus 4
Click to expand...
Click to collapse
Nice new hologram effect
Sent from my Nexus 4 using XDA Premium 4 mobile app
Haha way to look at the bright side! I noticed that, too.
Sent from my heavily modified Nexus 4
My nexus 4 took a dive to the ground once, needless to say, Android cracked the concrete.
Sent from my Nexus 4
Lka1988 said:
I dunno 'bout that... (Pic taken with spare phone then BT'd over to N4)
Sent from my heavily modified Nexus 4
Click to expand...
Click to collapse
is that water on the sides? if so, let it dry for couple days.
It's better for the long run if you didn't use it yet and fully disassemble the phone and let all the parts dry out first.
you can find lots of tuts in youtube on how to fix a phone when it died due to deep dive (something like putting it in sand i totally forgot - just stumbled upon those vids back then)
btw, it really looks cool but its risky when charging! just a precaution mate!
Also, would have been cool if you called your phone while it was spinning! and got it in video! (good for the n4 community! haha):laugh:
eksasol said:
It's better for the long run if you didn't use it yet and fully disassemble the phone and let all the parts dry out first.
Click to expand...
Click to collapse
All the parts did dry out. I disassembled it completely, washed everything in 91% alcohol, then put them in a bag with rice for a few hours. Not to mention the phone itself sat in rice overnight before disassembly.
Sent from my heavily modified Nexus 4
vitusdoom said:
you can find lots of tuts in youtube on how to fix a phone when it died due to deep dive (something like putting it in sand i totally forgot - just stumbled upon those vids back then)
btw, it really looks cool but its risky when charging! just a precaution mate!
Also, would have been cool if you called your phone while it was spinning! and got it in video! (good for the n4 community! haha):laugh:
Click to expand...
Click to collapse
I'm probably gonna get an N5 when taxes come back in a few months. I don't plan on keeping this guy much longer now.
Sent from my heavily modified Nexus 4
Lka1988 said:
I'm probably gonna get an N5 when taxes come back in a few months. I don't plan on keeping this guy much longer now.
Sent from my heavily modified Nexus 4
Click to expand...
Click to collapse
I guess thats way better than fixing it. arms wide open when you throw it away
vitusdoom said:
I guess thats way better than fixing it. arms wide open when you throw it away
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Haha! If I get rid of it you'll be the first to know.
I can't justify spending $$$ on a replacement LCD when I can get a good used N4 for the same price.
HTC ONE M7(rooted, running cm 12.1) gets turned off when the battery reaches around 25% below without any warning. Might be some issues with the battery indication. Can anyone suggest me any solutions. Moreover the standby time is terrible. I Lose about 10%-15% battery over night WIFI turned on.
You should try calibrating the battery. Also what rom do you use? Maybe another rom with other kernel ?
D_Angelos said:
You should try calibrating the battery. Also what rom do you use? Maybe another rom with other kernel ?
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I'm currently using cm12.1, but I had the same issue before rooting.
How to do calibration.
Sent from my One using XDA Free mobile app
Your wear level is ~25%.
Send it to HTC in case you still got warranty on it. They will replace the battery for free within the 2 years as you can't replace it yourself.
I have the same issue as the OP. On mine when it gets close to 10% then it rapidly drains and in less than a minute the phone is "dead".
What I find worrying is that today I was watching some Youtube videos, and the battery was at 30%. Then, without warning, the phone turned off and when I plugged in the charger it said I had 7% left???
Is a battery calibration the solution for my case?
I am out of warranty
bliblablub said:
Your wear level is ~25%.
Send it to HTC in case you still got warranty on it. They will replace the battery for free within the 2 years as you can't replace it yourself.
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It is out of Warranty. Can anyone explain me how to do battery calibration
Sent from my One using XDA Free mobile app
My stand-by time & screen-on time is poor too
Sent from my One using XDA Free mobile app
I had similar issues with mine.
Phone dying without any warning whether it had 15% or 50% battery left.
Took me three (3) warranty repair trips to get it solved. And since I live in Finland that means a Poland trip for the phone, HTC's service center.
Between the second and third trip I had collected well over 60'000 lines of battery statistics (60s interval) on my phone using BMWP after the store clerk said that it would be "wise to test the phone before sending it in for repair again". Well, let's just say my testing period strained a tad longer than I intended, LOL.
Sent the phone to the third warranty trip with all that data and so on, which clearly showed the issues I had.
The phone came with with OS reinstalled and claimed to have been tested and working OK.
At this point I could have dismantled the trade. I was pissed at HTC and was going to
Here in Finland the law says that if the problem isn't fixed after three warranty repairs I am entitled to dismantle the trade and get most of my money back.
I ended up testing the phone one last time, for one day. It still had the issues, gee really, software doesn't fix hardware issues. This was on thursday.
The next day before I went back to the store to dismantle the trade, I thought about talking to HTC Finland's tech support.
After explaining stuff and telling my story, the tech rep said he could contact the service center if I were willing to give it one last go.
Well, I got nothing to lose. I love everything else about the phone besides the camera and battery and all I want is to get the phone fixed under warranty.
Took it back to the store on Friday, sent it in for repair.
Yesterday evening I got an email from HTC telling me that my "consumer complaint/reclamation had been processed and after thorough review we'll be exchanging your phone".
Well, that came from "behind the bush" as we tend to say here in Finland. Apparently the message/information the tech rep guy said to send to the service center somehow got escalated to a reclamation along the way. Might have something to do with this being the fourth repair.
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I'll have to see what I get back. Asked the tech support today, same model or different model depending on what they have available.
Factory refurbished. Depending on which One Mx I receive, might be a M8. I'd imagine they're running low on M7's considering it's been over 2½ years since it's announcement/release date.
What it might be, I may put it up for sale immediately.. Easier to sell/more value on the phone right now as it will have the warranty of the original phone which is until february 2016.
Honestly, my finger is itching to press the buy button on a green Xperia Z5..
And the reason I'm thinking about switching brands is because my faith in HTC is at an all time low. This repair crap I've gone through, no more HTC Sense TV, no more excellent "do not disturb" mode which was replaced with priorities (WHY?!) and so on. That do not disturb mode was one of the features I loved the most. And they replaced it with priorities. I just..
The same thing happens to my M7. I'm trying this link to solve the issue, but because I haven't done it just yet, I can't tell you whether or not I've had luck with it. Good luck!