[Q] HTC One top touchscreen problem - Bug or Hardware fault? - One (M7) Q&A, Help & Troubleshooting

Hey,
I have an HTC One black - stock os - UK unlocked version - after 4.2.2 update.
I've got a strange problem regarding the top of the touchscreen. when the phone is horizontal, the top bit (between the top bar to the first widget) is not working. the rest of the screen working fine. when I pick the device up, the screen is working fine 70% of the time. as a result, I cant open the notification bar and it thinks that I'm clicking or re-arranging my widgets.
It's weird because IT DOES work 60% of the time.
1. did any of you experienced any of this before?
2. What do you think it is? software or I have to replace the digitizer?
3. Is it just calibration problem? I tried to calibrate the device using the keyboard screen calibration and it didn't do anything.
Thanks!
Eran.

i have a similar problem and no solution so far

sandmann241 said:
i have a similar problem and no solution so far
Click to expand...
Click to collapse
so what did you do/planing to do?

eranbaruch said:
so what did you do/planing to do?
Click to expand...
Click to collapse
Bump for more responses
I
I just started experiencing this same problem today as well. I was on a Google Edition 4.3 Rom for about 2 days, Viper 3.2 I believe and everything was initially working as it should. Suddenly I began experiencing the non responsive status bar. I cleared data & cache, fixed permissions, and even tried a factory reset with no luck. I then reinstalled the Rom and the problem persisted. I then downloaded and installed black jelly Rom along with a complete wipe of the entire storage after transferring important data to my PC, but the status bar was still unresponsive and it appeared the top 1/4 inch of display had a digitizer issue. I tried to restore an older backup of Venom Rom running Sense and I still had no luck, until I went into the browser so that I could rotate into landscape to see if I could access it from this orientation (don't know why that didn't cross my mind sooner?) After I pulled the notification shade in landscape I left it down and rotated back into portrait mode and drew the shade back up slowly, following through with the gesture all the way to the top of the display. Then the functionality from portrait was restored! I believe this is a software bug of some sort, but I'm contemplating returning it to stock and relocking the bootloader to return it. I'm actually using the Tmobile variant and it's only about 30 days old. My insurance will cover a replacement for a faulty unit, but who knows if will happen with another? After a Google search I discovered this was an issue that surfaced with quite a few One X's as well, so I'm thinking it may be a bug that's consistent with some HTC hardware of a different variants? Any updates or insight would be appreciated.

Related

Battery Display in Top Right Displaying Incorrectly

**(SOLVED)**I have a slight problem that started recently with my phone, and was hoping someone would know a possible solution or have heard of something similar.(before i go on, i have searched around the forum for a while, and saw no issue that is very similar)
Firstly, i have the stock htc/at&t rom, stock radio, basically everything out of the box aside from a bunch .cabs and games.
Basically, on my today screen, in the top right corner it displays the network coverage (i.e. 3G, HSPDA, EDGE, etc...), the volume setting of my phone(ring, vibe, silent), the battery icon, and the task manager.
Currently, the battery status indicator says full, however when i touch it and the battery power remaining screen comes up it shows 55%.
What i have figured out has happened is that the battery icon in the top right will display whatever charge the battery is at when i turn on my phone, for example if my phone is plugged into a charger and i turn on the phone, until i reset my phone it will display it as being plugged in. So while once i click on it - it will show me the correct battery power remaining, the actual icon itself is not working properly.
[its not so much the that it not working affects me very much, its the fact that it should be working and isnt is quite irritating]
currently the .cabs i have installed are:
HTC home customizer
Pandora Touch 3G dialer
A_C S2U2 (slide to unlock)
pocketmax quote today
jizy HTC action screen
HTC HTC Plus
Spb Time
HTC HTC Home
Of those, i have narrowed it down to probably being cause by the Slide to Unlock program, 3G dialer, or the HTC home customizer, but these are just guesses based on the time i installed the .cabs(usually do a few at a time), and when i noticed the problem started occuring.
As well i might mention that the .cabs i installed might not be the most up-to-date, so if anyone knows that an older version of a cab i have produced a similar problem, than it might be because i have that older version. like i said i have searched for a solution to this problem, but haven't had any successful results.
thanks.
bump.
bumpity bump bump.
did you ever install the battery icon installs from the thread below?
http://forum.xda-developers.com/showthread.php?t=289003
also you can check this registry key...
HKLM/securoty/resover/bitmaps
If you have 2 keys in there titled "BatteryIconIdStart" and "BatteryIconLevels", that could also be the issue.
Let me know if you have either of these keys in your registry.
Solved
tnx for the suggestions guys, but i found the problem to be in the Touch 3g dialer(not sure exactly where).
Uninstalled and problem is fixed.
So a word of warning, Don't Install The Touch Dialer. lol.
CLOCKWO12K said:
tnx for the suggestions guys, but i found the problem to be in the Touch 3g dialer(not sure exactly where).
Uninstalled and problem is fixed.
So a word of warning, Don't Install The Touch Dialer. lol.
Click to expand...
Click to collapse
I am having the same problem... just uninstaller the touch dialer, but unfortunatley, did not seem to fix the problem. I'll try reinstalling the battery status icon's mentioned above as well (I had previously installed them) in the morning... but for now need to get to sleep. I would like to know if anyone else using the touch dialer is having this issue though.

Touchscreen problems

hey,
since one or two months i have some troubles with my touchscreen. Randomly it starts to press something that i didn't touch and when i stop touching the screen, the system touches from alone. mostly opening google now by swiping up the home button. it also types thigns in whatsapp or so. Sometimes when i turn on the phone the touchscreen doesn't respon. all those problems are solved when i turn off the screen for 5 secs and turn it on again. i am running eXistenZ v3, i also tried some aosp 4.3 roms and had the same problem.
Any idea ?
EDIT: because the problem is solved as soon as i turn of the screen and on again i am not sure if it is really a hardware problem, is it ?
zFr3eak said:
hey,
since one or two months i have some troubles with my touchscreen. Randomly it starts to press something that i didn't touch and when i stop touching the screen, the system touches from alone. mostly opening google now by swiping up the home button. it also types thigns in whatsapp or so. Sometimes when i turn on the phone the touchscreen doesn't respon. all those problems are solved when i turn off the screen for 5 secs and turn it on again. i am running eXistenZ v3, i also tried some aosp 4.3 roms and had the same problem.
Any idea ?
EDIT: because the problem is solved as soon as i turn of the screen and on again i am not sure if it is really a hardware problem, is it ?
Click to expand...
Click to collapse
I was just about to post with the same issue!
I replaced the screen and back cover on my Xperia Z back in August and it was running issue free for 2 months but after the update last month to 4.2.2 I started having serious issues with touch screen.
Random inputs, no response to touch, looping homescreens and random apps opening and worse.
I am torn between a hardware issue?
As when the USB cable is connected the problem seems to gone so I think there may be a slight voltage leak screwing with the screen?
What is the best way to ensure that it is not a ground/voltage leak issue?
Or
Or because the issue cropped up almost immediately after the last Sony update, is there a chance it could be a software issue?
I am running on Stock 4.2.2 and any advice will be much appreciated
I have noticed yesterday that my Z's screen keeps pressing a certain spot randomly. Its by the O / P when i use the onscreen keypad. I opened the note app and drew lines, and there is an actual break in the lines when i draw in that area. This happened so sudden. I didnt drop my phone or anything. I just noticed it while typing that the letters started to get jumbled.
I have the same issue but only on certain kernels, I'm using that XZK "Stock kernel" with dual recovery and it's fine now (Note: This kernel only runs on Sony roms) Also, not sure if it's related but if i leave my phone to charge over night, ill turn the screen on and the touchscreen won't respond at ALL unless i hard-reset...
---------- Post added at 01:10 PM ---------- Previous post was at 01:09 PM ----------
banie01 said:
I was just about to post with the same issue!
I replaced the screen and back cover on my Xperia Z back in August and it was running issue free for 2 months but after the update last month to 4.2.2 I started having serious issues with touch screen.
Random inputs, no response to touch, looping homescreens and random apps opening and worse.
I am torn between a hardware issue?
As when the USB cable is connected the problem seems to gone so I think there may be a slight voltage leak screwing with the screen?
What is the best way to ensure that it is not a ground/voltage leak issue?
Or
Or because the issue cropped up almost immediately after the last Sony update, is there a chance it could be a software issue?
I am running on Stock 4.2.2 and any advice will be much appreciated
Click to expand...
Click to collapse
It might have even been a corrupt update, if you run windows go onto the sony application and get it to RE update your phone see if it fixes, it might. And if it does, yay. if not, then atleast you've ruled that out, right?
Well I noticed a small distortion in the screen on a white background in the area that my screen was experiencing random touches, and today I pulled my phone out of my pocket....and 4 cracks spread all over my screen....cant use the touch screen now have to look to order a screen

auto rotate not working 5.0.1

Hey all, i recently flashed the factory image for 5.0.1 and all of a audden auto rotate stopped working. It did fall put of my picket from about 3 feet onto the ground. Nothing externally was harmed . however, i cant remember if i had issues wuth rotating the screen after flashing the factory image and before i dropped it... Im wondering if anyone else has experienced this from either a physical drop or from a bad factory image flash. Thanks...
Similar Issues
spunks3 said:
Hey all, i recently flashed the factory image for 5.0.1 and all of a audden auto rotate stopped working. It did fall put of my picket from about 3 feet onto the ground. Nothing externally was harmed . however, i cant remember if i had issues wuth rotating the screen after flashing the factory image and before i dropped it... Im wondering if anyone else has experienced this from either a physical drop or from a bad factory image flash. Thanks...
Click to expand...
Click to collapse
I am having similar issues, however, my device was not dropped nor was it flashed. The last thing I remember doing was turning the phone to landscape to watch a youtube video, then when exiting the video to select a new one it would not rotate back. I didnt think anything of it at first, but then when I couldnt rotate videos to full screen I became suspicious that there was something wrong. Checked other apps to see if they would rotate, no dice. I have checked the sensors with "Check My Android" and they are all working fine, however, the calibration is way out. I have also rest to factory settings, and the issue persists.
CJsWorld said:
I am having similar issues, however, my device was not dropped nor was it flashed. The last thing I remember doing was turning the phone to landscape to watch a youtube video, then when exiting the video to select a new one it would not rotate back. I didnt think anything of it at first, but then when I couldnt rotate videos to full screen I became suspicious that there was something wrong. Checked other apps to see if they would rotate, no dice. I have checked the sensors with "Check My Android" and they are all working fine, however, the calibration is way out. I have also rest to factory settings, and the issue persists.
Click to expand...
Click to collapse
Is the auto-rotate icon enabled, or greyed out on the quick settings pulldown ?
githyanki said:
Is the auto-rotate icon enabled, or greyed out on the quick settings pulldown ?
Click to expand...
Click to collapse
Yep, it is there, I can toggle between on and off, I can also select it in the accessibility menu too.
CJsWorld said:
I am having similar issues, however, my device was not dropped nor was it flashed. The last thing I remember doing was turning the phone to landscape to watch a youtube video, then when exiting the video to select a new one it would not rotate back. I didnt think anything of it at first, but then when I couldnt rotate videos to full screen I became suspicious that there was something wrong. Checked other apps to see if they would rotate, no dice. I have checked the sensors with "Check My Android" and they are all working fine, however, the calibration is way out. I have also rest to factory settings, and the issue persists.
Click to expand...
Click to collapse
now that you mention it, i also remember this happening after watching a youtube video... strange thing is, ive done everything - factory reset and its still an issue. im going to try and do another factory image instiall and start from scratch. ill post back
---also yes, i toggle between rotate and non-rotate and the issue is still present.
sadly after a factory image install, auto rotate is still not working
EDIT: TRIED AGAIN AND AUTO ROTATE IS WORKING... but now my cell service is not working. I'm chalking it up to a bad factory image download and trying yet again....
EDIT #2: did another factory image install and radio is working. and auto-rotate works... PHEW
spunks3 said:
now that you mention it, i also remember this happening after watching a youtube video... strange thing is, ive done everything - factory reset and its still an issue. im going to try and do another factory image instiall and start from scratch. ill post back
---also yes, i toggle between rotate and non-rotate and the issue is still present.
Click to expand...
Click to collapse
I had a conversation, with Motorola support and they seem to think the only option is repair/replace. I will be speaking to a memeber of the aftercare sales team tomorrow, ill update tomorrow.
Hey I'm having a similar issue, I bought my nexus 6 in mexico no more than a month.. Today it slipped from my pants and felt screen down.. Had a few scratches but nothing to bad.. Well I haven't noticed that after the fall my auto rotate is not working.. Camera, videos, photos etc. Nothing auto rotates, the only thing I can see in landscape is YouTube because of the option to see it on landscape.. I don't know what to do, I have re booted the phone 3 times and nothing.. I'm thinking in installing the firmware or something like that but I need some help with it.. I don't know if someone can help me this???
Having both issues.. No auto-rotate and I've lost all cellular connectivity. Wifi works fine though. The heck is going on?
Has anyone else found a resolution to this?
All of a sudden mine decided to stop rotating earlier today and even though I can toggle it in the quick settings, nothing changes. I've since rebooted a couple of times but no luck so far. I'm on 5.0.1 by the way, non rooted, straight out of the box.
Edit: I've downloaded "Accelerometer Monitor" and confirmed that the accelerometer is responsive in Y,Z axis but the X axis was flat lining. I gave it a gentle slap onto the palm of my hand and all of a sudden the X axis jumped to life. It's as if the axis was stuck or something. It's responding now, though I have still had a few strange issues, like apps going to landscape when the phone was being held in portrait.

Touch input issues

So, wondering if anyone else is having this. It definitely seems to be software related, I just can't for the life of me figure out what installed app did this, but hoping someone has the same issue and will chime in here. At random, the top left where the menu button is in Google Play store, for example, will act like it's not taking my touch input. The same goes for where the Edge app/contacts is. I know it to be software because if I rotate the screen in Google Play, the menu button still doesn't work and it's in a different spot while rotated obviously, so not physical from what I can see/determine. I did a factory reset only a few weeks ago, after the last update (as I usually do) and it was fine then (and right after).
Chilinmichael said:
So, wondering if anyone else is having this. It definitely seems to be software related, I just can't for the life of me figure out what installed app did this, but hoping someone has the same issue and will chime in here. At random, the top left where the menu button is in Google Play store, for example, will act like it's not taking my touch input. The same goes for where the Edge app/contacts is. I know it to be software because if I rotate the screen in Google Play, the menu button still doesn't work and it's in a different spot while rotated obviously, so not physical from what I can see/determine. I did a factory reset only a few weeks ago, after the last update (as I usually do) and it was fine then (and right after).
Click to expand...
Click to collapse
Ive had similar issues on OE2 stock.. it seemed the whole top half of the screen wouldnt recognize input and this waseven after reboots and hard resets..
It wasnt til i went back to a fresh install of a custom rom where i got it back.
I havent been able to determine a culprit outside of the software in general.
Yeah, I was sure it was software because if I pull the notification bar down and slide my finger past the "dead" area on the screen, it works fine. Also, the "dead" are moves with whether you are in portrait or landscape mode. What sucks is, my Edge bar seems to not work most of the time. Wish they'd fix this, I'm very certain it's not hardware.
Update: Think I found a fix. It's been a whole day without issues. Believe it or not, change the theme you are using (I was using default, hope you were too?). I switched to the free material theme I found in the store (I like it), and have had 0 touch issues since.
*Edit, well I had 2 good days, but the issue came back. Not as frequent, it seems, but can't nail down why it happened. I did a factory reset after this update, too.

[FIX available] Bottom part of the touchscreen stops working

Solution:
Go to Settings (if you're stuck in an app, use the button in your notification panel)
Go to 'System' (try tapping above the broken screen area)
Go to 'About this phone'
That should be all that has to be done! Do note: this fix isn't permanent. Let's hope Nokia fixes this.
Old thread:
Hello all!
When i woke up today and unlocked my phone (while an app is open) the bottom part (starting just above the nav-buttons) of my touchscreen just stops working.
I've had this problem a couple times (at most once per day) since updating from Oreo.
The solution to this problem seems to just to reboot the phone.. (This won't fix it permanently, sadly)
I'm asking if anyone else has this same problem, because i don't know the source of this problem.. (Maybe its because of the app not being P compatible?)
Thanks!
Hi, I have the same problem after the last update (september). Android Pie beta. Almost every morning i have to restart ..
Before the update was enough to just torn off/on the screen .
i don't have this problem on TA-1046 with Pie DP2-DP4.1 or Pie stable... maybe some incompatible apps? you use some for changing NavBar/Gesture area?
although i use XDA NavigationGesture what replace NavBar/Gesture with own, still not having problem, maybe you can try too this replacement, have many more function/settings that stock Pie gesture
for u its bottom touch screen is not working , but for me top of my touch screen isnt working .. and iam facing some serious problems after updating to pie . my phone restarts all of a sudden while charging , app crashes and more , hope hmd fixes this kind of issues in upcoming oct security patch update .
k3dar7 said:
i don't have this problem on TA-1046 with Pie DP2-DP4.1 or Pie stable... maybe some incompatible apps? you use some for changing NavBar/Gesture area?
although i use XDA NavigationGesture what replace NavBar/Gesture with own, still not having problem, maybe you can try too this replacement, have many more function/settings that stock Pie gesture
Click to expand...
Click to collapse
The app i left open last when it happened was "Boost For Reddit"
I'm using the old navbar layout (so no swipe)
dexterboon said:
for u its bottom touch screen is not working , but for me top of my touch screen isnt working .. and iam facing some serious problems after updating to pie . my phone restarts all of a sudden while charging , app crashes and more , hope hmd fixes this kind of issues in upcoming oct security patch update .
Click to expand...
Click to collapse
That's soo weird! I really hope HMD will release a patch soon.. I don't want to downgrade back to oreo
Issue with charging
I am having a charging issue. My phone usb and adapter is working fine with other phones. But when I connect my Nokia 7 Plus below 50%,My phone shows charging And when I tap the screen it doesn't charge. It occurs couple of time. And then It becomes normal and shows rapid charge after 55%. My charging port is fine when I connect it with my Pc usb port. some how the rapid charge doesn't respond. Does anyone have this problem?
Rahul Deshmukh21 said:
I am having a charging issue. [...]
Click to expand...
Click to collapse
What is real time for charge? Rapidcharging is disabled while you activated LCD
Yeah I'm facing similar issues, or did... I'm not sure... but it's been a non-issue for the past ~36 hours now. Here's to hoping it's not an issue any longer. I speculated it might be adaptive battery related somehow, so I tried rebooting my phone just before going to bed Sunday night, but my navbar still worked Monday morning, and this Tuesday it's still working in fact. I did this to test if it stopped working based on time since last reboot, or because some background process being killed due to adaptive battery/doze putting the phone to sleep. But based on my recent experience I think my hypothesis can be rejected. And I'm still not sure what caused it.
STcraft said:
Hello all!
When i woke up today and unlocked my phone (while an app is open) the bottom part (starting just above the nav-buttons) of my touchscreen just stops working.
I've had this problem a couple times (at most once per day) since updating from Oreo.
The solution to this problem seems to just to reboot the phone.. (This won't fix it permanently, sadly)
I'm asking if anyone else has this same problem, because i don't know the source of this problem.. (Maybe its because of the app not being P compatible?)
Thanks!
Click to expand...
Click to collapse
Same for me ta-1046, happened to me twice now. bottom part of screen stops reacting to touch. reboot fixes it.
Hmm... After playing around in the settings while having this problem active, for some reason, going to the phone info section just fixed it... I'm not sure if going there actually did that. needs more testing, I suppose.
+1 I use navigation gestures
STcraft said:
Hmm... After playing around in the settings while having this problem active, for some reason, going to the phone info section just fixed it... I'm not sure if going there actually did that. needs more testing, I suppose.
Click to expand...
Click to collapse
Huh, I'll be damned. When my nav bar was frozen this morning I went into the "about phone" section in the menu, and, lo and behold, my nav bar sprang back to life instantly. Now it might still just be a coincident of course, but it's certainly interesting, and could potentially be a fix where you don't have to reboot.
​
silverphoenix87 said:
Huh, I'll be damned. When my nav bar was frozen this morning I went into the "about phone" section in the menu, and, lo and behold, my nav bar sprang back to life instantly. Now it might still just be a coincident of course, but it's certainly interesting, and could potentially be a fix where you don't have to reboot.
Click to expand...
Click to collapse
surprised me as well that it worked. He could be a good beta tester. lol
Capture of
I managed to capture a video of the bounds of the touch-registration when the bottom 1,5 centimeter of the screen stops registering.
https://imgur.com/xrRB906
Same problem for me after upgrading a couple of days ago. Bottom of the screen (navbar and a bit more) is not accessible. Always happens after a night charging.
Going to the "About phone" menu fixes it. Thanks!
I have seen reports of people with other phones saying this is due to the setup wizard being active and preventing using the navigation bar. Tried some suggested adb commands without success. I will still try to disable the setup wizard app and report back.
IT ACTUALLY WORKS!!
AssKiRK said:
​
surprised me as well that it worked. He could be a good beta tester. lol
Click to expand...
Click to collapse
oh thank you! XD
Updated the OP
Please put a comment here as well: https://community.phones.nokia.com/support/discussions/topics/7000036457?page=1
This might help getting a quicker fix from Nokia.
Looks like the recent October patch still has this issue.
Would be nice if i can get a logcat this issue, but given this issue gets triggered after hours of inactivity, it would take a looong time to sift through the log.
Maybe there's a way to trigger it without waiting?
I can try logging when i do the "about phone" fix, will come back to this.
same isue here.. after chsrging at night nav bar bottom inch not responsive.. will try the phone info thing in the morning... is this software related ? will there be a patch??

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