[q] xperia z water damaged - Xperia Z Q&A, Help & Troubleshooting

Hi, Im new to this site. so umm here is the deal. Today i went swimming and took my xperia z with me. and made some underwater videos of like maximum 5 seconds each. XZ was working fine. But when i came back home, And took out phone to transfer videos and realized Power button was not working. And then volume button came into my consideration, that was not working as well. Screen is working fine. I ensured before going underwater all the Charging and headphone flaps were closed. Camera went blurry, both front and back, and power button and volume button is not working. It was working fine after i came back out of pool, i used it for a while, But after coming to home, it wasn't. Please help and give some useful advises and what can i do about it ??????????????????????????????????????? ((((((((((((((((((((((((((((((((((((((((((((((((((((((( ..

hdrsid said:
Hi, Im new to this site. so umm here is the deal. Today i went swimming and took my xperia z with me. and made some underwater videos of like maximum 5 seconds each. XZ was working fine. But when i came back home, And took out phone to transfer videos and realized Power button was not working. And then volume button came into my consideration, that was not working as well. Screen is working fine. I ensured before going underwater all the Charging and headphone flaps were closed. Camera went blurry, both front and back, and power button and volume button is not working. It was working fine after i came back out of pool, i used it for a while, But after coming to home, it wasn't. Please help and give some useful advises and what can i do about it ??????????????????????????????????????? ((((((((((((((((((((((((((((((((((((((((((((((((((((((( ..
Click to expand...
Click to collapse
Try keeping in rice for some time
Sent from my HTC One using xda app-developers app

Approximately for how long ???
skr_xd said:
Try keeping in rice for some time
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Approximately for how long ??? Thanks for your reply

hdrsid said:
Approximately for how long ??? Thanks for your reply
Click to expand...
Click to collapse
At least a few days, preferably a week with all flaps open and DO NOT turn the phone on during that time.
If you're very very lucky, you will have avoided any permanent damage from corrosion or shorting out of components.
Sent from my C6603 using Tapatalk 2

Thanks
kingvortex said:
At least a few days, preferably a week with all flaps open and DO NOT turn the phone on during that time.
If you're very very lucky, you will have avoided any permanent damage from corrosion or shorting out of components.
Sent from my C6603 using Tapatalk 2
Click to expand...
Click to collapse
okey thanks. I was using XZ for a while after it was damaged for like 20 minutes. Is that okey ??? and my phone is now under alot of rice.

hdrsid said:
okey thanks. I was using XZ for a while after it was damaged for like 20 minutes. Is that okey ??? and my phone is now under alot of rice.
Click to expand...
Click to collapse
I don't know if you did any damage or not. All I know is that water and powered up electronic components are not a good combination.
Like I said, you can only hope you have been lucky and escaped without damaging the phone.
Sent from my C6603 using Tapatalk 2

Doesn't the manual say you shouldn't use the camera underwater?
Sent from my C6506 using Tapatalk 4 Beta

Related

[Q] Speaker not working after Water Test

Hi all,
i tried to put my Xperia z in Water to test it, everything is working except the Speaker, it became very low, i hardly hear it when someone call me !!
zakwak said:
Hi all,
i tried to put my Xperia z in Water to test it, everything is working except the Speaker, it became very low, i can not hear it anymore when someone call me !!
Click to expand...
Click to collapse
it needs to dry out mate give it a few hours.
zakwak said:
Hi all,
i tried to put my Xperia z in Water to test it, everything is working except the Speaker, it became very low, i hardly hear it when someone call me !!
Click to expand...
Click to collapse
v
marcgear said:
it needs to dry out mate give it a few hours.
Click to expand...
Click to collapse
It's all good it's a protection against the water. Sony says that you need to let it dry for 3 hours.
It will work fine around that time.
Dsteppa said:
v
It's all good it's a protection against the water. Sony says that you need to let it dry for 3 hours.
It will work fine around that time.
Click to expand...
Click to collapse
Is working again, i got shocked !!!
:good::good::good:
Just ask the caller to shout till it drys out lol
mackemsrule said:
Just ask the caller to shout till it drys out lol
Click to expand...
Click to collapse
:laugh::laugh::laugh::laugh::laugh:
As this thread is about speakers, while listening to either a movie or music, the sound is only coming out the bottom speaker for me, is there a setting somewhere I need?
There is only 1 speaker, which is at the bottom.
Sent from my LT26i using Tapatalk 2
funny thread:good:
hush66 said:
There is only 1 speaker, which is at the bottom.
Sent from my LT26i using Tapatalk 2
Click to expand...
Click to collapse
Ah ok thanks, I must remember to hold my phone upside down then when someone calls, so I can actually hear what they are saying! lol
Mine isn't!
My Sony Xperia Z got "some" water flushed into it, now speaker is very very low (hardly heared on full volume).
8 Hours , have passed still no change?
I think something is wrong other than water what could it be? It didn't fall, hit something hard (all elegant handling)
Advise me people!

[Q] Problem with my Xperia Z

Hi. Before I went to the gym recently, my XZ was working perfectly. Nothing was wrong. After the gym (I use it to listen to music), suddenly my volume down button was not working. Power up did. And then, my power button stopped, and nothing start working, then everything started working again and then nothing, screen going on and off :S Turning off the phone wont go, because it just reboots itself, and then into safe mode.
Can't turn it in to warranty either because I am rooted and have addes som mods. Can't go into flashmode, because volume down button won't work... What has happened to my XZ?
Just checked the ports, no water has touched the white dots so they are still white. But phone are still crazy
UPDATE!
Alright guys, here is an update. I was at the store to return it for warranty, since the phone went all mad, turning off, turning on, vibrating. I opened my flap the headphone jack.. The water indicator was PINK! As I am very carefull with my phone, all in general. I always make sure that all the flaps are closed 100%. I know, that I have to close all the flaps, since if it is going to be submerged in water, it must be closed. But here is the funny part. The flap where we put the simcard in... As the flap is only opened at first to put in the simcard... There is no other reason why I should open that. And guess what.. The water indicator there was also pink! I saw that when I was turning the phone back in to warranty since I got asked to take out my simcard. So I am thinking on how my simcard port/opening whatever got pink since it clearly has been to contact with water..
So now I am worried that I am not gonna get my phone back repaired. Now it is my word against Sony's word.. But how did water actually get in the simcard flap...
Send it for repair, they won't even check if you've rooted
Michealtbh said:
Send it for repair, they won't even check if you've rooted
Click to expand...
Click to collapse
I think I have to do that. Just wierd what happened to it. But is there a way to flash it back to stock? Since going into flashmode is hard when volume down is not working.. Don't want to take any chances that if the check the phone. Right now the phone is just sitting there, don't want to touch anything.
Sweaty or damp after gym wait few hrs and it should work again
[email protected] from XDA premium
indycar said:
Sweaty or damp after gym wait few hrs and it should work again
[email protected] from XDA premium
Click to expand...
Click to collapse
Happened to you before?
Did you use it in the sauna?
Sent from my C6603 using xda premium
gm007 said:
Did you use it in the sauna?
Sent from my C6603 using xda premium
Click to expand...
Click to collapse
No sauna. Went right home when I was done. Put my phone on my table, made som food, took a shower and checked my phone, turn volume down, then I noticed it didn't do anything. And a little moment later everything is as described at the top..
indycar said:
Sweaty or damp after gym wait few hrs and it should work again
[email protected] from XDA premium
Click to expand...
Click to collapse
I don't think so.
I go to gym and sweat a lot while I listen to music.
I even touch my XZ with my sweaty hand.
Noting wrong happen to XZ
Sent from my C6602 using xda app-developers app
abd_alazeez2002 said:
I don't think so.
I go to gym and sweat a lot while I listen to music.
I even touch my XZ with my sweaty hand.
Noting wrong happen to XZ
Sent from my C6602 using xda app-developers app
Click to expand...
Click to collapse
Usually this is not a problem for me either. I also used to wash my XZ with all the flaps shut ofc under the spring, because of all the sweat. But after today, this is new for me. And this time, I didnt wash it..
So don't know what to do now.
I think in your case you can flash a firmware with flashtool cause the volume down button is stuck.
Did you try it?
Connect the usb and start the flashing and when you see the pop up about connecting your phone in flashmode than reboot your phone.
Sent from my C6603 using xda premium
gm007 said:
I think in your case you can flash a firmware with flashtool cause the volume down button is stuck.
Did you try it?
Sent from my C6603 using xda premium
Click to expand...
Click to collapse
The problem is that volume down button is not reacting to anything. Right now, the only functioning button is volume up. Power button and volume is not doing anything. That is why it is hard to use flashtool or SUS..
UnLucky12 said:
The problem is that volume down button is not reacting to anything. Right now, the only functioning button is volume up. Power button and volume is not doing anything. That is why it is hard to use flashtool or SUS..
Click to expand...
Click to collapse
I have edited my previous post try it.
Sent from my C6603 using xda premium
gm007 said:
I have edited my previous post try it.
Sent from my C6603 using xda premium
Click to expand...
Click to collapse
I saw it now! It is now flashing back to stock. It was actually a struggle. Just pressed volume up button and apparently that worked.
Thanks!
Update: All back to stock. Seems like something is damaged... Sending back to warranty tomorrow
UnLucky12 said:
I saw it now! It is now flashing back to stock. It was actually a struggle. Just pressed volume up button and apparently that worked.
Thanks!
Update: All back to stock. Seems like something is damaged... Sending back to warranty tomorrow
Click to expand...
Click to collapse
Good luck
Sent from my C6603 using xda premium
so does your xz work now
indycar said:
so does your xz work now
Click to expand...
Click to collapse
No i don't think so but he managed to flash a unmodified stock rom to send it for a repair.
Sent from my C6603 using xda premium
UPDATE!
Alright guys, here is an update. I was at the store to return it for warranty, since the phone went all mad, turning off, turning on, vibrating. I opened my flap the headphone jack.. The water indicator was PINK! As I am very carefull with my phone, all in general. I always make sure that all the flaps are closed 100%. I know, that I have to close all the flaps, since if it is going to be submerged in water, it must be closed. But here is the funny part. The flap where we put the simcard in... As the flap is only opened at first to put in the simcard... There is no other reason why I should open that. And guess what.. The water indicator there was also pink! I saw that when I was turning the phone back in to warranty since I got asked to take out my simcard. So I am thinking on how my simcard port/opening whatever got pink since it clearly has been to contact with water..
So now I am worried that I am not gonna get my phone back repaired. Now it is my word against Sony's word.. But how did water actually get in the simcard flap...
indycar said:
so does your xz work now
Click to expand...
Click to collapse
No, sadly my phone is not working. Went all crazy. Just updated what happened when I was returning it.
the gym is possess...quit the gym...return for an exchange and go to a new gym.
the white thing inside the ports only reacts to water, so it does not make sense at all if it just happened to turn pink without any contact with the water. Seems to me that someone might had gained access to your phone without you knowing and damaged it in purpose..

[Q] Got in the rain. Xperia won't work

Hello everybody!
I'm looking for help. Yesterday I got in the rain and my mobile got little wet under the back cover. I dryed it with hair-dryer carefully, but as the mobile is solid I can't remove the battery. It doesn't work now, only a red light is on. I left it for 24 hours in dry warm room and when I tried to turn it on, it maked 3 "vibrations" and the red light indicator is still on. I'm afraid recharging it..
Please, anybody help me with advice
Buy a new one.
Might be worth a try, leave the back cover off for 24 hours in a bowl of rice then after time, press the off button behind the back panel to see if it will reboot!! Worth a shot
Sent from my C5303 using xda app-developers app
sur resabl
ykdr-scott said:
Might be worth a try, leave the back cover off for 24 hours in a bowl of rice then after time, press the off button behind the back panel to see if it will reboot!! Worth a shot
Sent from my C5303 using xda app-developers app
Click to expand...
Click to collapse
Actually I did it. Anyway, I've tried to turn it on today and it starts. But the problem is - the led light is still on So the phone accepts calls, internet works and so forth, but something wrong with the LED (the middle one).
sindar225 said:
Actually I did it. Anyway, I've tried to turn it on today and it starts. But the problem is - the led light is still on So the phone accepts calls, internet works and so forth, but something wrong with the LED (the middle one).
Click to expand...
Click to collapse
you should take it to the service center immediately they can resolve the issue
cachanilla86 said:
Buy a new one.
Click to expand...
Click to collapse
are u a millionaire? :silly:

Curved and scracthed Xperia Z1

In the 4 years time i NEVER broke a Smarthphone and only a single scratch in the screen.
This is the first of the (Iphone1-Sony x10-Samsung note 1, note 2, now x1) 5 smarthphones to have a fully scratched screen and broke down.
Im sure of the fact that the upcoming year i wont be having a smarthphone of this premium class or insurance must cover it (I doubt it)
I noticed my Xperia Z1 was heavenly scratched today.
Then i went looking for XDA to say this issue and the screen went weird.
The touchscreen did what he wanted and not me. So i became angry.
How the **** can this happen!
Then the screen went off. I was like W T Hell!???
LED flash turned on and stayed that way.
I wanted to press reset button and came to the conclusion the phone is curved...
How???
Screen doesnt turn on, Computer doesnt detect it.
Lets press Reset button.
Led goes off. But nothing else works anymore.
Volume up and power or volume down doesnt work either.
Sony says i got to contact them and send the phone.
Wich will i quess 100% result into me paying a big amount of money to fix it...
The phone doesnt turn on and has items that are not allowed to be seen by others (classified) .
I got to send it to the insurance company.
Anybody knows how to get these files of the phone?
Computer doesnt see it. And it doesnt turn on.
damitch300 said:
The phone doesnt turn on and has items that are not allowed to be seen by others (classified) .
I got to send it to the insurance company.
Anybody knows how to get these files of the phone?
Computer doesnt see it. And it doesnt turn on.
Click to expand...
Click to collapse
Nobody has an answer to this? :S
damitch300 said:
Nobody has an answer to this? :S
Click to expand...
Click to collapse
I do,
Unless you can connect it to another device that recognises it then the data is lost.
damitch300 said:
In the 4 years time i NEVER broke a Smarthphone and only a single scratch in the screen.
This is the first of the (Iphone1-Sony x10-Samsung note 1, note 2, now x1) 5 smarthphones to have a fully scratched screen and broke down.
Im sure of the fact that the upcoming year i wont be having a smarthphone of this premium class or insurance must cover it (I doubt it)
I noticed my Xperia Z1 was heavenly scratched today.
Then i went looking for XDA to say this issue and the screen went weird.
The touchscreen did what he wanted and not me. So i became angry.
How the **** can this happen!
Then the screen went off. I was like W T Hell!???
LED flash turned on and stayed that way.
I wanted to press reset button and came to the conclusion the phone is curved...
How???
Screen doesnt turn on, Computer doesnt detect it.
Lets press Reset button.
Led goes off. But nothing else works anymore.
Volume up and power or volume down doesnt work either.
Sony says i got to contact them and send the phone.
Wich will i quess 100% result into me paying a big amount of money to fix it...
Click to expand...
Click to collapse
How the hell did you do that to your phone? It looks utterly destroyed!
Sean473 said:
How the hell did you do that to your phone? It looks utterly destroyed!
Click to expand...
Click to collapse
It dropped from half waist-shoulder (Chest?) height onto the shower mat.
It came out after it as a curved phone.
It is utterly destroyed. Not even a single piece of glass is broken.
The inner part is broken thought...
When i press power button it lowers the brightness of the flash light.
But i dont need the data inside the phone.
I need to get RID of it.
So the insurance company cant get it.
How can i do this?
I cant touch the phone ferther (Breaking it more). If i was allowed i would do it...
Jesus... I better get a case for mine...
Sean473 said:
Jesus... I better get a case for mine...
Click to expand...
Click to collapse
I took my case of before dropping it...
If i get a new one. If... I am never going to take it off.
But look at this:
Phone 100% intact. Except for the insides.
So the outside is strong as hell. Better then any other phone.
But the inside wich is the most important of a phone... Yeah you know it.
My Note 2 had some paint of the sides (grey bezel). Costed me 25 euros and 4minutes to replace.
This phone on the other hand.
I either have it insured 100% (own fault) and have to pay 250 own risk. Or i dont get it insured. (Insurance for everything in the house including electronics)
My phone insurance was still on Note 2. I just had the Xperia Z1 new and didnt put it over yet.
F my life!
If it isnt insured. Well i still got a Sony ericsson Cybershot K770 wich is like??? 7-8 years old...
I cant pay 700 euros for a new premium phone
damitch300 said:
It dropped from half waist-shoulder (Chest?) height onto the shower mat.
.
Click to expand...
Click to collapse
goto love this.. you dropped your phone and are asking for a software repair..
sort it with your insurance, and if you don't have insurance, tough!
New pictures and a video.
In the video you can see it isnt straight anymore at all.
It is curved like the Samsung galaxy curve. But then the lenght direction instead of the weidth.
I hate it to see it like this.
And i gave my Galaxy note 2 to my dad as birthday present. But i have to get it back now for a few days till i got a cheaper replacement for my Sony or insurance cover.
I got a budget of 200,- atm for a new phone if i must.
So i hope i can get atleast 500 euro out of insurance or full cover of the 750 euros.
But i wont be buying an Sony Z1 anymore if i can choose.
I am going back to plastic phones.
They are more premium to me then this junk...
How can a phone go in a curve like this from such a height???
I hope Sony replaces it. Apple replaces an iPhone for 150€, not matter what you did to it.
I don't want to put my Z1 into an ugly case...
gregbradley said:
goto love this.. you dropped your phone and are asking for a software repair..
sort it with your insurance, and if you don't have insurance, tough!
Click to expand...
Click to collapse
I think you must be blind.
I am ASKING HOW TO GET MY DATA OFF. Not a software repair.
There is classified data on the phone. I need to get it out.
I am not saying i need the software fixed so it runs again.
There is something snapped inside or popped out of the flex cable connectors.
And i am not going to open it so my insurance will say get lost.
damitch300 said:
I think you must be blind.
I am ASKING HOW TO GET MY DATA OFF. Not a software repair.
There is classified data on the phone. I need to get it out.
I am not saying i need the software fixed so it runs again.
There is something snapped inside or popped out of the flex cable connectors.
And i am not going to open it so my insurance will say get lost.
Click to expand...
Click to collapse
Simple answer to your question is no, the only thing you can try and do and thats if your phone will even do this is to use flashtool to flash a firmware and this will wipe your phone atleast all your "classified data" will be deleted. If the phone is that messed that it wont do that then your stuck im afraid....sorry
sofir786 said:
Simple answer to your question is no, the only thing you can try and do and thats if your phone will even do this is to use flashtool to flash a firmware and this will wipe your phone atleast all your "classified data" will be deleted. If the phone is that messed that it wont do that then your stuck im afraid....sorry
Click to expand...
Click to collapse
Snitzels.
Nobody detects the phone.
Well maby its that far that nobody will ever get it.
Or i can try and ask if they burn it right away.
I know one of the persons working there. Will do that then.
Thanks peeps.
And dont forget use a case or get the Sony Xperia Z1 Curve!:crying:
damitch300 said:
I think you must be blind.
I am ASKING HOW TO GET MY DATA OFF. Not a software repair.
There is classified data on the phone. I need to get it out.
I am not saying i need the software fixed so it runs again.
There is something snapped inside or popped out of the flex cable connectors.
And i am not going to open it so my insurance will say get lost.
Click to expand...
Click to collapse
I am not blind, if you LOOK I already answered your question about this.
Classified data should be encrypted.. Too bad this happened
Sent from my C6903 using Tapatalk
Are you 100% that you didn't had it in a rear pocket and sat on it?
Then the sealings was compromised and the phone died in the shower?
It sounds more likely than if a drop did all that hardware damage...
Sent from my C6903 using XDA Premium 4 mobile app
pshdo said:
Are you 100% that you didn't had it in a rear pocket and sad on it?
Then the sealings was compromised and the phone died in the shower?
It sounds more likely than if a drop did all that hardware damage...
Sent from my C6903 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I thought the same. That kind of bend does not occur from a drop within reasonable hight, not even beyond so. It looks just like it's been in a back pocket and sat on, almost forcibly so.
Sent from my GT-I8190N using Tapatalk
Exactly my thought...
This phone with it's weight not even being 200g, don't build up the force form dropping to bend it self...
Sent from my C6903 using XDA Premium 4 mobile app
pshdo said:
Exactly my thought...
This phone with it's weight not even being 200g, don't build up the force form dropping to bend it self...
Sent from my C6903 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Exactly!
Sent from my GT-I8190N using Tapatalk

[Q] Water Proof: Function not Supported

Hi,
i just got my Xperia Z1 for X-Mas and didn't try the Waterproofness yet.
What i did, was becoming Pop-Up Messages, that my USB-Port is not closed right, but it was/is!!!
Today i went to the Service Menu ( Dial: *#*#7378423#*#* ) and saw the testoption: Water Proof, but i was not happy with the result:
This device does not support the function.
Is it just a Software thing or did you, who actually put it into a bowl of water or anything, got a positive result out of the test?
I would like to post a picture, but i'm not allowed yet :-/
Thanks already for your help!
When the USB Port is closed is it waterproofed. Close all Ports and have fun under Water. But only 1,5 Meter.! I have Test it and it works fine.
Gesendet von meinem C6903 mit Tapatalk
-Happy Feet- said:
When the USB Port is closed is it waterproofed. Close all Ports and have fun under Water. But only 1,5 Meter.! I have Test it and it works fine.
Gesendet von meinem C6903 mit Tapatalk
Click to expand...
Click to collapse
I know that, but the question is, why do i get the pop-up message if all port ARE closed AND why does the service menu say it isn't water proof
Could you please check your device in the service menu for me, since you already tested it under water.
thx
Does the irda test work?
This waterproof test is hardly connected to your flaps...
Sent from my C6903 using xda app-developers app
That message appears whenever you disconect the phone from charging and sometimes (in my case) when i get out of some third party apps. It has nothing to do with the flaps.
That test in the service menu is irrelevant. It also has nothing to do with the waterproofness of the phone.
Anyway, nevermind those warnings.
Sent from my C6903 using XDA Premium 4 mobile app
I also get the message and always use my phone under water. Nothing to worry about. Make sure all the flaps are firmly closed!
jamespmi said:
Does the irda test work?
This waterproof test is hardly connected to your flaps...
Sent from my C6903 using xda app-developers app
Click to expand...
Click to collapse
The Z1 doesn't have IrDA ! Why should the test work?
Anyway gonna give it a try tomorrow, we will see what happens =)
But still, what is your result at the Water Proof test?
TagEHeuer said:
I also get the message and always use my phone under water. Nothing to worry about. Make sure sll the flaps are firmly closed!
Click to expand...
Click to collapse
THAT'S What I wanted to hear :good:
Thanks!!!
minifamilie said:
But still, what is your result at the Water Proof test?
Click to expand...
Click to collapse
Same as you. As said, the test is not connected to your flaps. That's why I mentioned irda, why do they list the test if there is no irda? I wouldn't put an eye on this tests. My water attempts ended all perfectly...
Works!
Sorry forgot to post.
Did the test and my Z1 is still running
Conclusion: Service Menu Info and Flap Pop-Up are not decisive.
Don't forget, the phone doesn't actually know whether or not the flaps are closed. It can't physically tell one way or the other, the pop ups are just a simple reminder, my Z used to give me them all the time, then they stopped one day and never came back.

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