Hey guys, I'm unable to play any sort of Google Play Movie or TV Show on my device, and when I do, I get the error "There was a problem while playing [-2147483648] Touch to retry." forever. I have tried clearing app data, I have tried clearing app cache, I have tried uninstalling updates and doing it, I have tried rebooting several times, I have tried reinstalling updates, and I have tried safe mode. Google Play support was absolutely no help at all and I've been "waiting to hear back from a specialist" for about a week now. I am 100% unrooted, locked boot loader, etc. Anything I can try here? Thanks!
Here is a logcat http://pastebin.com/jXsBsY4G
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Ok so, my phone is really messed up.
First off, i live in canada and my captivate is a US device, so i am unable to send it to AT&T. (bought the phone from kijiji) ive tried and they won't help me out.
Anyways, upon bootup, i receive an error message from every app on my phone saying it has to force close. No apps on my phone work, i cant open any of them except settings and the camera. I'm able to uninstall the apps, but when the phone is rebooted, all the uninstalled apps are on the phone again. I've tried updating the phone, reflashing stock firmwares, master clearing and resets, none of which have worked. I really want to get this phone working so is there anything i can do to fix it?
EDIT: I've tried firmwares from 2.1-2.3 and had no luck fixing the phone
I recently reset my phone. I re-update all my apps like normal, except every time I update Google+ it gives me the "has stopped" message. I've gone into the app manager and did the normal fix of clearing cache and data, but it doesn't seem to be working. I've reset the phone a number of times in trying to fix this, but nothing seems to work.
I recently sent my Moto X off to be repaired (the black ring on the camera lens had started flaking off), they fixed it but did a factory reset to the phone. I've since got it all running back how it was on 5.1 using Nova Launcher. However whenever I reboot my phone or run certain applications I get the error Google Play Sevices has stopped working. I've tried deleting cache and I've tried to disable it in the hope it'll roll back to stock and I'll be able to update it again it but it won't let me as it's an active device administrator.
I can't really think of much else to do barring doing a factory reset on my phone and hoping this sorts it out?
If anyone has any other ideas or solutions it's greatly appreciated?
I get the exact same thing. Its so annoying.
Currently have a G890A, AT&T, Android 6.0.1, Baseband: G890AUCS5CPK4
I've spent days of time trying to understand and fix repeated freezes/crashes, and am curious if you think my understanding of the problem is likely accurate and if the next steps make sense. Below are current issues, my previous solution attempts, best guess at the problem, and next steps to solve it. Thanks for taking the time to read this!
Issues:
- Starting at the Android 6.0 update, the phone began freezing intermittently when installing/updating certain apps.
- Freezing was unaffected by subsequent firmware updates
- Freezes happened before I could see which apps were starting to auto-update.
- During a freeze, the phone gets warm and drains the battery quickly. Power+down will reboot the phone, then it usually freezes again.
- After the first freeze, freezes and crashes would then continue on bootup, sometimes over 20+ reboots, usually while drawing "SAMSUNG" letters or soon thereafter
- Eventually whatever was installing/updating/uninstalling seems to take, and the phone finally stops rebooting.
- Disabling auto-updates prevents freezing
- After a factory reset it takes hours of rebooting, getting lucky enough to see the home screen, and for luck to hold long enough to open the play store before a freeze happens
- Freezing does not happen when updating every app. Installing/updating Google Inbox and Khan Academy both caused 20+ reboots/hangs. Trying to uninstall Khan Academy produced another 20+ until the uninstall finally seemed to take. I haven't tried to uninstall or update Inbox.
Current efforts to fix the problem:
- Safe mode: no improvement
- 3 factory resets: no improvement
- 3 factory resets + safe mode: no improvement
- Disabling auto-updates: effective, as long as I never install or update apps
- calling ATT: They said go to a Samsung rep at Best Buy
- talking with Best Buy Samsung rep (closest is an hour drive away): Best Buy says they can re-flash G890AUCS5CPK4, but my concern is that whatever got corrupted in an earlier update won't be fixed by re-flashing that version.
- calling Samsung: Samsung says they'd be happy to look at it if I send it to them a couple weeks. They also state that they'll send it back untouched if I try flashing it myself.
Best Guess About the Problem
Something got corrupted in Play Services during the 6.0 update; something that runs early in bootup and continues any in-progress installation/update processes.
Next Steps
- Determine on this thread whether it makes sense to reflash G890AUCS5CPK4 at Best Buy
- If so, take the phone to Best Buy for a reflash. If not, find a backup phone for a couple weeks and send the GS6 to Samsung
- Prefer not to try flashing it myself since I have no experience and don't want to brick it or remove the chance for Samsung to fix it as a backup plan.
Do the best guess and next steps make sense? I really like the s6 active. I've had it just over a year and want to keep it for a while. It's gone rafting, kayaking and hiking in all kinds of weather, and operated flawlessly in and out of water the entire time. Fantastic phone until this issue.
Thanks again!
Adam
How are you installing your apps? One by one from the play store, all at the same time from the play store, or by some other method (from an archive of some kind), which might be corrupt.
anneoneamouse said:
How are you installing your apps? One by one from the play store, all at the same time from the play store, or by some other method (from an archive of some kind), which might be corrupt.
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@anneoneamouse, Great question. Thanks for asking. I did a few of them via Samsung's Smart Switch, then uninstalled most of those. I didn't think about the APK's stored by Smart Switch being corrupted somehow. Trying reinstalls from the Play Store now.
And... it's been about 3 hours. A number of previously failing apps worked when installed from the Play Store. I was excited. Then I uninstalled Google Inbox and reinstalled it from the Play store, and the phone froze. Multiple reboots never got it past the loading screen after that. Eventually I did a factory reset. The phone still froze with only factory apps. No non-factory apps installed from any source. Four more factory resets later, no progress. It's probably time to send this critter to Samsung.
Have you tried booting into the recovery menu, and clearing all the cache areas? I'm not sure that a factory reset is equivalent to a complete wipe.
How are you uninstalling Google inbox?
anneoneamouse said:
Have you tried booting into the recovery menu, and clearing all the cache areas? I'm not sure that a factory reset is equivalent to a complete wipe.
How are you uninstalling Google inbox?
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Sorry for the slow reply. Just saw this. I did cache wipes followed by resets, which also log to the screen that they're doing a cache wipe. Uninstalling/reinstalling inbox stopped being an issue because I could never get far enough to install Inbox again from any source. As soon as I logged in with a google account during setup, the factory apps started updating and the hanging/crashing began. Sent it to Samsung.
Appreciate your help!
downloads takes a really long time to start, say, I try to download or update an app on google play, it says downloading and just stays like that for a long time, some times it does start the download after a while, the usual clean data/cache of google play doesn't work, sometimes normal downloads are affected, I faced this issue after a few days of buying the phone and only a factory reset solved it, my phone had an issue and it was replaced by a new one, after a few days of getting it I got this issue again so I can't be the only one
any of you got the same problem?
It's probably related to your internet connection.
vsg24 said:
It's probably related to your internet connection.
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Unlikely, i'm only facing the issue on this phone, and normal downloads work fine most times, only google play is always broken, and it works after a factory reset
I have the same problem, even after formatting the phone it persists, twitter media, google play downloads and even the system update do not start or take too long to load. Do you know any way to resolve this?
Nebrassy said:
downloads takes a really long time to start, say, I try to download or update an app on google play, it says downloading and just stays like that for a long time, some times it does start the download after a while, the usual clean data/cache of google play doesn't work, sometimes normal downloads are affected, I faced this issue after a few days of buying the phone and only a factory reset solved it, my phone had an issue and it was replaced by a new one, after a few days of getting it I got this issue again so I can't be the only one
any of you got the same problem?
Click to expand...
Click to collapse
+1