Currently have a G890A, AT&T, Android 6.0.1, Baseband: G890AUCS5CPK4
I've spent days of time trying to understand and fix repeated freezes/crashes, and am curious if you think my understanding of the problem is likely accurate and if the next steps make sense. Below are current issues, my previous solution attempts, best guess at the problem, and next steps to solve it. Thanks for taking the time to read this!
Issues:
- Starting at the Android 6.0 update, the phone began freezing intermittently when installing/updating certain apps.
- Freezing was unaffected by subsequent firmware updates
- Freezes happened before I could see which apps were starting to auto-update.
- During a freeze, the phone gets warm and drains the battery quickly. Power+down will reboot the phone, then it usually freezes again.
- After the first freeze, freezes and crashes would then continue on bootup, sometimes over 20+ reboots, usually while drawing "SAMSUNG" letters or soon thereafter
- Eventually whatever was installing/updating/uninstalling seems to take, and the phone finally stops rebooting.
- Disabling auto-updates prevents freezing
- After a factory reset it takes hours of rebooting, getting lucky enough to see the home screen, and for luck to hold long enough to open the play store before a freeze happens
- Freezing does not happen when updating every app. Installing/updating Google Inbox and Khan Academy both caused 20+ reboots/hangs. Trying to uninstall Khan Academy produced another 20+ until the uninstall finally seemed to take. I haven't tried to uninstall or update Inbox.
Current efforts to fix the problem:
- Safe mode: no improvement
- 3 factory resets: no improvement
- 3 factory resets + safe mode: no improvement
- Disabling auto-updates: effective, as long as I never install or update apps
- calling ATT: They said go to a Samsung rep at Best Buy
- talking with Best Buy Samsung rep (closest is an hour drive away): Best Buy says they can re-flash G890AUCS5CPK4, but my concern is that whatever got corrupted in an earlier update won't be fixed by re-flashing that version.
- calling Samsung: Samsung says they'd be happy to look at it if I send it to them a couple weeks. They also state that they'll send it back untouched if I try flashing it myself.
Best Guess About the Problem
Something got corrupted in Play Services during the 6.0 update; something that runs early in bootup and continues any in-progress installation/update processes.
Next Steps
- Determine on this thread whether it makes sense to reflash G890AUCS5CPK4 at Best Buy
- If so, take the phone to Best Buy for a reflash. If not, find a backup phone for a couple weeks and send the GS6 to Samsung
- Prefer not to try flashing it myself since I have no experience and don't want to brick it or remove the chance for Samsung to fix it as a backup plan.
Do the best guess and next steps make sense? I really like the s6 active. I've had it just over a year and want to keep it for a while. It's gone rafting, kayaking and hiking in all kinds of weather, and operated flawlessly in and out of water the entire time. Fantastic phone until this issue.
Thanks again!
Adam
How are you installing your apps? One by one from the play store, all at the same time from the play store, or by some other method (from an archive of some kind), which might be corrupt.
anneoneamouse said:
How are you installing your apps? One by one from the play store, all at the same time from the play store, or by some other method (from an archive of some kind), which might be corrupt.
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@anneoneamouse, Great question. Thanks for asking. I did a few of them via Samsung's Smart Switch, then uninstalled most of those. I didn't think about the APK's stored by Smart Switch being corrupted somehow. Trying reinstalls from the Play Store now.
And... it's been about 3 hours. A number of previously failing apps worked when installed from the Play Store. I was excited. Then I uninstalled Google Inbox and reinstalled it from the Play store, and the phone froze. Multiple reboots never got it past the loading screen after that. Eventually I did a factory reset. The phone still froze with only factory apps. No non-factory apps installed from any source. Four more factory resets later, no progress. It's probably time to send this critter to Samsung.
Have you tried booting into the recovery menu, and clearing all the cache areas? I'm not sure that a factory reset is equivalent to a complete wipe.
How are you uninstalling Google inbox?
anneoneamouse said:
Have you tried booting into the recovery menu, and clearing all the cache areas? I'm not sure that a factory reset is equivalent to a complete wipe.
How are you uninstalling Google inbox?
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Sorry for the slow reply. Just saw this. I did cache wipes followed by resets, which also log to the screen that they're doing a cache wipe. Uninstalling/reinstalling inbox stopped being an issue because I could never get far enough to install Inbox again from any source. As soon as I logged in with a google account during setup, the factory apps started updating and the hanging/crashing began. Sent it to Samsung.
Appreciate your help!
Related
However ironic the title may be, I updated my fiance's non-rooted N1 to the official release froyo and from the very beginning, it will work for a few seconds, then it will just freeze for a few minutes. I have patiently gone through and stopped almost every process, and nothing will fix it. It still just freezes constantly and usually requires a battery pull to get it to work at all. I told her she could try a factory reset, but she would rather just go back to 2.1-update1. I'm going to try renaming 22607-ERD79-update-nexusone-stock-signed.zip (or PASSIMG_Passion_Google_WWE_1.01.1700.1_ERD79_release_signed.zip) to update.zip and reflashing it in the stock bootloader on her phone, but I feel like that won't work because it is a previous version and not really an update. Does anyone have any advice on how to just bring her back, or perhaps how to fix her freezing problems on froyo?
Thanks
Try a fresh flash with no apps installed and see how its doing.... if it doesn't freeze then its a app probably ...
I'd like to try that, but she doesn't want to do a fresh install. I'd imagine that if an app didn't freeze 2.1, it wouldn't freeze 2.2. Besides, 2.2 freezes even after killing all applications and services.
I guess I'm really looking for advice on getting it back to 2.1 without rooting her phone.
dnoggle said:
I'd like to try that, but she doesn't want to do a fresh install. I'd imagine that if an app didn't freeze 2.1, it wouldn't freeze 2.2. Besides, 2.2 freezes even after killing all applications and services.
I guess I'm really looking for advice on getting it back to 2.1 without rooting her phone.
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Just do a factory reset in settings and security ... no reflash. Just cause a app didn't freeze 2?1 doesn't mean it wont freeze 2.2. And even if the apps currently not running or closed, it'll still wack ya phone. I had a freeze every hour yesterday with my chosen apps installed, flashed 3 different times to no avail. Now I factory reset with only 4 definitely needed apps installed and haven't gotten a freeze yet. So my conclusion is 2.2 doesn't like something I've installed so I'm adding a few apps every hour to fins the cause.
Since I factory reset with my few apps. I haven't had a freeze yet all night and morning long..
I'm having the same issue too. Not sure what is going on with FRF91, but my phone keeps freezing and I need to pull the battery to get it to respond again. I agree it very well could be an application, but installing every application one by one and testing would be a pain. Is there a better way to figure out what is causing the phone to lock up? Any time of log on the phone that would be helpful?
Papa_I said:
I'm having the same issue too. Not sure what is going on with FRF91, but my phone keeps freezing and I need to pull the battery to get it to respond again. I agree it very well could be an application, but installing every application one by one and testing would be a pain. Is there a better way to figure out what is causing the phone to lock up? Any time of log on the phone that would be helpful?
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Click to collapse
Have you tried a factory reset? That might fix it... let us know what you find. I've noticed a couple of freezes as well, but I'm not able to factory reset it just yet because I'm out of town and don't want my phone down for even half an hour.
I have to pull battery a couple of times a day.
I'm having the same issue on 2.2. I have done 2 factory resets. Nothing. N1 call center said slowly reinstall all apps to see if an app may be doing it. No luck.
Is anyone having issues with the screen still being responsive while on a call? My screen will go black but you cant still hit keys when you have up against your face.
I'm betting that you do not have a custom recovery and nandroid backup, or you wouldn't be asking.
I highly doubt that the phone will let you push the old firmware on top of the new one if you don't have a hacked recovery and a test-signed zip. But I don't know - you could try it...
Here is what I would do:
1. Install a custom recovery (like Amon-Ra 1.7.0.1), either by unlocking the bootloader, or by following the directions in the dev forum for doing this without unlocking if you have the fear. If you already a custom recovery, don't worry about this step.
2. Now boot into recovery and make a nand backup!
3. Now go ahead and try this one of two ways - either delete one application at a time until you figure out which one is killing you, OR do a factory reset and then re-add one application or a small number at a time until you figure out what is crashing you.
If it were me, with my 100 applications, I'd probably add 5 or 10 at a time. Once you get crashes after one group, try removing those applications one at a time until the crashes stop. The last removed app when the crashes stop should be the answer.
Of course, since you'll have to have adb running to get a nandroid, you could also just take a logcat of the running, crashing phone and see what app is killing it there.
I did a factory reset today and will report back letting everyone know if that has fixed the issue. Everyone else that is experiencing the freezing issue, did you have Beautiful Widgets installed?
I have that installed, is that whats cousing it?
Beautiful Widgets was killing my N1, too. Freezes, sluggishness, etc. I uninstalled and wiped my cache via stock recovery. No problems since.
I'm on stock FRF91 BTW.
Sent from my Nexus One using XDA App
It appears that's the root of my issue. I would uninstall the application and clear the cache and see if that helps. Report back with your findings.
Sent from my Nexus One using XDA App
Problem: ROM Manager in the market is in a constant state of "downloading", sometimes it will show its downloading going and reaching 100%, but then it just goes back to "downloading". IF I try to cancel the download, the Market force closes.
Ok, so I noticed this problem after flashing one of the CM Nightlies, so in order to try to fix it, I wiped everything, went back to RC2, problem still exists. I think it was caused by Froyo's automatically restore of apps. I would think that in the initial bootup, maybe turning off those options could fix it, but that would require another wipe. And I've already done 8 or 9 in the fast few days and am just exausted from re-setting my settings. Normally I'd use Titanium Backup to solve that issue, but every time I do a restore, it soft reboots.
Anyone have any ideas?
tehseano said:
Problem: ROM Manager in the market is in a constant state of "downloading", sometimes it will show its downloading going and reaching 100%, but then it just goes back to "downloading". IF I try to cancel the download, the Market force closes.
Ok, so I noticed this problem after flashing one of the CM Nightlies, so in order to try to fix it, I wiped everything, went back to RC2, problem still exists. I think it was caused by Froyo's automatically restore of apps. I would think that in the initial bootup, maybe turning off those options could fix it, but that would require another wipe. And I've already done 8 or 9 in the fast few days and am just exausted from re-setting my settings. Normally I'd use Titanium Backup to solve that issue, but every time I do a restore, it soft reboots.
Anyone have any ideas?
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Click to collapse
You know... actually I've been experiencing a similar issue.
At one point with Market it would take at least 30 seconds for anything to show up when I open Market. Then to look for any updates by clicking Downloads it would take another 30 seconds or so. Not a big deal. But then somehow and for some reason it started showing up almost instantly! I would download and install the updates but then Market would forceclose almost immediately after the app finished installing. It made updating or installing several apps almost impossible. I tried wiping the data, clearing the cache, clearing the dalvik cache, etc. However the problem still occurs but not all of the time. It's pretty strange actually. I'd say about 75% of the time I get forcecloses and each time I try to get a logcat I don't have the problem. Go figure.
Hello All,
I received the Lollipop OTA about a week ago and since then my phone has been randomly restarting on its own and then proceeding to perform some sort of process once it starts.
It says something along the lines of "Optimizing Apps 1of 119" and this process takes a while. I have tried clearing the cache but it doesn't seem to help.
Any ideas of whats happening, solutions ?
Thanks,
Pete
I can confirm the problem. Having the same issue where apps are optimized on every power on.
When my nexus 7 updated to 5.0 it did this a few times. Then mysteriously stopped doing it after a week or two.
Whenever Android boots and starts with "Optimizing App # of #" it usually means your ART cache got wiped for whatever reason (corrupted maybe). This is the same effect as if you wiped the caches in TWRP. It takes a long time because ART caches are substantially larger than Dalvik caches.
Try to plug the cable off before turning on the phone. Looks like a serious bug but that helped in my case.
I performed a factory reset last night seems to be much better so far, I will report if the issue starts up again !!
Pete
Which lollipop update did u do, i mean the brazil retail one or the europe one??
Cos i faced this issue a lot in brazil retail update, yet to try europe update....
had the GB OTA update and can attest to the annoying android updating with each phone restart, fortunately I have not had any random rebooting issues as reported by others
Jim
jfran said:
had the GB OTA update and can attest to the annoying android updating with each phone restart, fortunately I have not had any random rebooting issues as reported by others
Jim
Click to expand...
Click to collapse
But you do have annoying apps update at each restart right??
Yes i have the annoying android updating with each restart
I have experienced these random reboots and I have also noticed that I get an error when taking screenshots where it says that either the storage is full or the app doesn't allow it. I have at least 3gb left and I have tried it across the system and it doesn't work. I am on the retail US version for XT1053
Sent from my SHIELD Tablet using Tapatalk
I have also some optimising situations on the restarts. Someone know what can fix or raise this situation?
Sent from my XT1052 using XDA Free mobile app
the android updating stopped, not sure if it was clearing the gallery data (2GB) the helped, or booting it safe mode, anyway boot time is now back to normal
Mine only gets into the process of optimizing apps when it's connected to the power source (PC via usb or directly to the power outlet). I just have to remember to unplug before switching off the phone.
It doesn't restart on its own.
Apart from missing lots of features after the Lollipop update, I also have the optimizing problem, it takes 30min and is extremely annoying, happened 5 times already, one time was a random reboot.
Any idea how to fix it? I do not consider a factory reset a solution. Motorola has spend much time and effort in upgrading while keeping all existing settings and app configs and app data. If I knew I would need a reset I would not have "upgraded" (def would have stayed with 4.4.4 had I known some pratical features are missing, the change log and all tech sites are waay to optimistic about the Lollipop updates!).
same here.
unrooted stock Rogers/Fido version
pasta1234 said:
I performed a factory reset last night seems to be much better so far, I will report if the issue starts up again !!
Pete
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My sister in law had the same experience.. After the 5.1 update on her XT1053 Dev Edition, she kept getting the "optimizing app xx of yy" on reboot... After a factory reset, and setting up from scratch, she is back to working fine.
Friend of mine had the same experience with his XT1053... factory reset and setup from scratch fixed it.
I received the OTA two weeks ago (retail.en.gb), after some days i had a reboot and the optimization of 130apps
So i decided to do a factory reset and install just few application.
Tonight i forgot to put the phone on charge and this morning i had again reboot and optimizaion, just 80 apps bat took 10minutes!
I hope someone found a fix for this annoing issue
worst phone ever, it is very frustrating,should i upgrade to android M ?
Try encrypting then factory reset.
Good morning everyone. I have been a long time lurker. Thanks to the incredibly talented people on this forum, I was able to root my phone about 8 months ago. Now I hope that someone here can help me. About a month ago I experienced a screen glitch. I picked up my phone one day and it suddenly had a black bar across the screen along with scrambled pixels. I tried to reboot, got stuck in loop. So I booted into twrp and did a full restore. Everything was working fine for a fee days, then I started to notice things were wrong. I can no longer get Bluetooth or my mobile hotspot to turn on. I click the button in settings and the widgets on my homescreen. They will slide to on back be greyed out. They never turn on, in fact if unleavened one of the settings, the slider is off again when I return to it. App in my apk drawer all say app not installed when I try to uninstall them. Uninstalling them with lucky patcher, google play (for official apps) and the built in "Make more storage" in settings, is the only way to uninstall apps. The apps setting crashes when I try to uninstall through that. The only way to install 3rd party apk files is through lucky patcher. I have cleared cache files and data in apps that had it. Bluetooth widget app along with some other apps always show 0.00 data. When I try to open my data usage setting it informs me that there is no activity found for this action. Hardware test show that Bluetooth is fine, I am suspecting serious software failure. I have even tried a factory reset a few times to no avail. Thank you again for all of your hard work and I hope some of you will be able to guide me through at least some of my problem. Btw, I have not installed any custom roms. I had xposed a few weeks before my problems started. After realizing how much space it used up along with the tweaks, I decided to remove it. I am in no way saying that xposed is to blame, just stating that I had it installed at one point. One more thing, I have searched the forum and google, for solutions to individual issues. Tried all the things I read to do. I'm still on lollipop also. HTC sync doesn't recognize my phone as being connected either
I have a Stock Xfinity S10 phone, recently I have had problems installing or updating apps.
I tried everything, I even wiped out the phone, I even wiped out the phone and did not restore any settings or apps.
When I do that, it worked fine for about a day or so, and then for some reason it will not update or install apps.
Issues are : apps download to 99% or 100% but never get to the install phase. just sit there forever! I sometimes can install an app if it gets to 100% and kill the app store. it somehow will show as installed when i reopen the app store.. but other then that, its just a huge struggle. ANY IDEAS?! I am clueless, I cleared out the phone, no luck! I need help.. thank you!
Anyone? I wiped out my phone about 5 times now, no luck.
Did try using ODIN to reflash the firmware you're on? If so and it didn't work, your phone might need a warranty claim.
I had an authorized shop do that for me .
So weird.
Sent from my SM-G973U using Tapatalk
How long is "forever"?
Sometimes a good deal of patience is required while the device carries out higher priority functions first (I assume that's what is happening anyway). Give it five or ten minutes or more and it may eventually catch up.