Cant update or install new apps without issue - Samsung Galaxy S10 Questions & Answers

I have a Stock Xfinity S10 phone, recently I have had problems installing or updating apps.
I tried everything, I even wiped out the phone, I even wiped out the phone and did not restore any settings or apps.
When I do that, it worked fine for about a day or so, and then for some reason it will not update or install apps.
Issues are : apps download to 99% or 100% but never get to the install phase. just sit there forever! I sometimes can install an app if it gets to 100% and kill the app store. it somehow will show as installed when i reopen the app store.. but other then that, its just a huge struggle. ANY IDEAS?! I am clueless, I cleared out the phone, no luck! I need help.. thank you!

Anyone? I wiped out my phone about 5 times now, no luck.

Did try using ODIN to reflash the firmware you're on? If so and it didn't work, your phone might need a warranty claim.

I had an authorized shop do that for me .
So weird.
Sent from my SM-G973U using Tapatalk

How long is "forever"?
Sometimes a good deal of patience is required while the device carries out higher priority functions first (I assume that's what is happening anyway). Give it five or ten minutes or more and it may eventually catch up.

Related

Froyo won't stop freezing

However ironic the title may be, I updated my fiance's non-rooted N1 to the official release froyo and from the very beginning, it will work for a few seconds, then it will just freeze for a few minutes. I have patiently gone through and stopped almost every process, and nothing will fix it. It still just freezes constantly and usually requires a battery pull to get it to work at all. I told her she could try a factory reset, but she would rather just go back to 2.1-update1. I'm going to try renaming 22607-ERD79-update-nexusone-stock-signed.zip (or PASSIMG_Passion_Google_WWE_1.01.1700.1_ERD79_release_signed.zip) to update.zip and reflashing it in the stock bootloader on her phone, but I feel like that won't work because it is a previous version and not really an update. Does anyone have any advice on how to just bring her back, or perhaps how to fix her freezing problems on froyo?
Thanks
Try a fresh flash with no apps installed and see how its doing.... if it doesn't freeze then its a app probably ...
I'd like to try that, but she doesn't want to do a fresh install. I'd imagine that if an app didn't freeze 2.1, it wouldn't freeze 2.2. Besides, 2.2 freezes even after killing all applications and services.
I guess I'm really looking for advice on getting it back to 2.1 without rooting her phone.
dnoggle said:
I'd like to try that, but she doesn't want to do a fresh install. I'd imagine that if an app didn't freeze 2.1, it wouldn't freeze 2.2. Besides, 2.2 freezes even after killing all applications and services.
I guess I'm really looking for advice on getting it back to 2.1 without rooting her phone.
Click to expand...
Click to collapse
Just do a factory reset in settings and security ... no reflash. Just cause a app didn't freeze 2?1 doesn't mean it wont freeze 2.2. And even if the apps currently not running or closed, it'll still wack ya phone. I had a freeze every hour yesterday with my chosen apps installed, flashed 3 different times to no avail. Now I factory reset with only 4 definitely needed apps installed and haven't gotten a freeze yet. So my conclusion is 2.2 doesn't like something I've installed so I'm adding a few apps every hour to fins the cause.
Since I factory reset with my few apps. I haven't had a freeze yet all night and morning long..
I'm having the same issue too. Not sure what is going on with FRF91, but my phone keeps freezing and I need to pull the battery to get it to respond again. I agree it very well could be an application, but installing every application one by one and testing would be a pain. Is there a better way to figure out what is causing the phone to lock up? Any time of log on the phone that would be helpful?
Papa_I said:
I'm having the same issue too. Not sure what is going on with FRF91, but my phone keeps freezing and I need to pull the battery to get it to respond again. I agree it very well could be an application, but installing every application one by one and testing would be a pain. Is there a better way to figure out what is causing the phone to lock up? Any time of log on the phone that would be helpful?
Click to expand...
Click to collapse
Have you tried a factory reset? That might fix it... let us know what you find. I've noticed a couple of freezes as well, but I'm not able to factory reset it just yet because I'm out of town and don't want my phone down for even half an hour.
I have to pull battery a couple of times a day.
I'm having the same issue on 2.2. I have done 2 factory resets. Nothing. N1 call center said slowly reinstall all apps to see if an app may be doing it. No luck.
Is anyone having issues with the screen still being responsive while on a call? My screen will go black but you cant still hit keys when you have up against your face.
I'm betting that you do not have a custom recovery and nandroid backup, or you wouldn't be asking.
I highly doubt that the phone will let you push the old firmware on top of the new one if you don't have a hacked recovery and a test-signed zip. But I don't know - you could try it...
Here is what I would do:
1. Install a custom recovery (like Amon-Ra 1.7.0.1), either by unlocking the bootloader, or by following the directions in the dev forum for doing this without unlocking if you have the fear. If you already a custom recovery, don't worry about this step.
2. Now boot into recovery and make a nand backup!
3. Now go ahead and try this one of two ways - either delete one application at a time until you figure out which one is killing you, OR do a factory reset and then re-add one application or a small number at a time until you figure out what is crashing you.
If it were me, with my 100 applications, I'd probably add 5 or 10 at a time. Once you get crashes after one group, try removing those applications one at a time until the crashes stop. The last removed app when the crashes stop should be the answer.
Of course, since you'll have to have adb running to get a nandroid, you could also just take a logcat of the running, crashing phone and see what app is killing it there.
I did a factory reset today and will report back letting everyone know if that has fixed the issue. Everyone else that is experiencing the freezing issue, did you have Beautiful Widgets installed?
I have that installed, is that whats cousing it?
Beautiful Widgets was killing my N1, too. Freezes, sluggishness, etc. I uninstalled and wiped my cache via stock recovery. No problems since.
I'm on stock FRF91 BTW.
Sent from my Nexus One using XDA App
It appears that's the root of my issue. I would uninstall the application and clear the cache and see if that helps. Report back with your findings.
Sent from my Nexus One using XDA App

Ok. Whaaaat? Rooted NC stopped working? (will re-rooting help?)

Picked up my NC 1.0.1 today. Rooted without issue. After having a Google Talk conversation, I lost access to Marketplace, and all Google Apps? Can't log back in?
Anyone else having similar issues?
P.S. My wallpaper was changed as well ?!?!?!?!?!
p.p.s. My browsing history and favorites are gone too? Please tell me an update or something was just pushed out. I feel like I just wasted a few hours of my life here.
My rooted 1.0.1 nook has problems as well. Gets authorization error and resets data. After restoring through the clockwork recovery, had it up just for 5 minutes before it automatically reset again. Lost all my apps, market access, youtube, etc. Don't know if this issue has been discussed before. May just have to go back to stock.
It appears that something is amiss. I cannot sign back into any Google Services.
Can't establish a reliable data connection to the server
This could be a temporary problem or your phone may not be provisioned for data services. If it continues call Customer Care.
Click to expand...
Click to collapse
Would a simple re-rooting solve the issue?
Same here. Was using everything fine Saturday. Turned on the device and in a few minutes I got an error, something about a problem with the registration and it said it was rebooting. It did and wiped everything of my rooted install except the market. Can't login to google account now.
abexman said:
Same here. Was using everything fine Saturday. Turned on the device and in a few minutes I got an error, something about a problem with the registration and it said it was rebooting. It did and wiped everything of my rooted install except the market. Can't login to google account now.
Click to expand...
Click to collapse
I might add that I got my device it was at 1.0.0 and I rooted then reflashed to stock to upgrade to 1.0.1 and rerooted. Then I noticed after today's unexpected reboot/data wipe (the status screen during the reboot says it was wiping data) it again gave a message that it had just upgraded to 1.0.1 so I initially thought this was an issue with the device thinking the firmware upgrade was not quite done...
Mine quit working as well. Mine is a 1.0.0 that was auto-nootered. Everything was fine and I used it daily. Now it is a brick, nothing I do seems to make it boot. Every once in a while I can get the backlight to come on but nothing else and it just goes off again in a few seconds.
Rather than troubleshoot, I busted an 8 times reboot to go back to stock then re-rooted. Seemed like less headache, panic and stress.
If your NC dosen't boot at all. Try doing a dd of snowfox's boot.img in dev section. See thread for more info. You'll need to boot into NF from SD.
Sent from my HTC Desire using XDA App
scottfish said:
Rather than troubleshoot, I busted an 8 times reboot to go back to stock then re-rooted. Seemed like less headache, panic and stress.
Click to expand...
Click to collapse
I have tried rerooting, and restoring through clockwork...it seems to always revert and bootloop. Although the reroot lasted a week and clockwork restore hasn't lasted 24hrs twice now.
Not sure what to do but My wife is ready to kill me! I'll have to go stock till someone finds a way to bust up this authorization or just wait I read some ROMs are being developed.
Have any of you disabled the otacerts.zip?
If you haven't it may be the problem.
I have and same on my wife's and neither of us have had any issue, and we use them daily.
I hadn't realized I should be doing this. I will try it. I am actually thinking that my first store purchase came w/ an update (my issue seemed to start right after a magazine trial purchase was made).
Thanks.
>DARKMAN< said:
Have any of you disabled the otacerts.zip?
If you haven't it may be the problem.
I have and same on my wife's and neither of us have had any issue, and we use them daily.
Click to expand...
Click to collapse
Thank you, I will try that. All the searching I did was for disable OTA NC and such but actually searching for OTACerts brought out many many threads that were archived on this subject... I can't wait to get home to try it!
I did not rename the ota file.... will give it a go.

Freezing and bootloops.

Anybody else having these problems? 2nd day to have it and it would freeze up and bootloop. At one point it was off for 2-3 hours and I couldn't get to fastboot. Finally I got it to factory reset twice and its doing fine for now. Unfortunately I'm on shift for 24 hours or I'd make Verizon give me a new one.
Sent from my XT1254 using XDA Free mobile app
Aarongauntt said:
Anybody else having these problems? 2nd day to have it and it would freeze up and bootloop. At one point it was off for 2-3 hours and I couldn't get to fastboot. Finally I got it to factory reset twice and its doing fine for now. Unfortunately I'm on shift for 24 hours or I'd make Verizon give me a new one.
Sent from my XT1254 using XDA Free mobile app
Click to expand...
Click to collapse
Could it be some app that you installed? Haven't had any problems myself with it.
Have you switched from dalvik to art?
I've had zero issues with bootloops so far.
Haven't switched to art and I doubt any nonroot app would cause bootloops. Who knows.
Sent from my XT1254 using XDA Free mobile app
No issues so far here
none here
Had one this morning. Phone froze during a phone call, and then got stuck at the boot screen before the animation. Rebooted it by holding the volume and power button and it's worked since.
No problems here, have played games for several hours straight with no issues and have been playing with it all day.
Mine was solid for about 4 hours and its starting back up again. Maybe I have a lemon.
Sent from my XT1254 using XDA Free mobile app
sounds like a defective unit or something.
i'd do a wipe, dont install any apps, see if it works fine or not. if it does, probably an app issiue. if you are getting problems even after the reset, its the phone.
Same issue here. Kept randomly rebooting, but only occasionally. Did a few factory resets, installing only essential apps each time thinking it was one of my apps that didn't play nice with Turbo (even though they played just fine with my Razr Maxx and Galaxy S5) to no avail. Last night, did a factory reset, didn't install any apps (nor did I update any of the pre-installed ones) and this morning, endless bootloop. I can't get it to stop. I'm really starting to hate this startup sound. LOL!
My phone locks up occasionally. Always restarts itself. I'm not sure what has been causing my phone to lock up but I haven't been able to pinpoint an action that is specifically creating the issue.
Sent from my XT1254
So I couldn't figure out a way to just power it down (all the usual button combinations just kept rebooting it, which then continued the bootloop) so I just figured I'd let it bootloop until the battery ran out. After about 3 hours of bootlooping, it just finally booted. I didn't touch anything. Weird. Maybe it's like a 4 year old temper tantrum, just let them get it out of their system and all will be better in a couple hours. Hahaha!
I have a phone that it's going this as well. I can get into recovery and reset but that didn't work. If I try to wipe cache the phone reboots and freezes which seems abnormal. I never had a phone reboot after wiping cache. I loaded the phone into fastboot and using RSD Lite I flashed the original software into the phone to no help. I did notice though that in the fastboot option that my baseband is blank. Might just be a bad device.? Does anyone know where I can find stock firmware 21.44 (that has the VoLTE option)?
I've had 4 turbos, latest one with almost no apps, and been waiting on Motorola for near 3 weeks for another device... Just about to sell the next turbo they send out... I've also had the same issues plus WiFi drops BT drops freezing lagging, and lately unable to receive voice calls and voice mail
polish23 said:
I've had 4 turbos, latest one with almost no apps, and been waiting on Motorola for near 3 weeks for another device... Just about to sell the next turbo they send out... I've also had the same issues plus WiFi drops BT drops freezing lagging, and lately unable to receive voice calls and voice mail
Click to expand...
Click to collapse
With four turbos there seems to be more of a user error than system. you either disabled a needed apk, installed an apk that doesn't play nice, or you took an ota and havent completed an FDR. Its recommended and has been posted on here multiple times throughout this site/forum that always, always do a FDR with an update.
the_rooter said:
With four turbos there seems to be more of a user error than system. you either disabled a needed apk, installed an apk that doesn't play nice, or you took an ota and havent completed an FDR. Its recommended and has been posted on here multiple times throughout this site/forum that always, always do a FDR with an update.
Click to expand...
Click to collapse
I'm not running any additional apks at this point and haven't since the second replacement device. Apparently, I just have good luck with this phone, that I now despise, and wish I could get rid of. I followed all the disable guides for what was safe, and I'm not sure what an FDR is, but if you tell me I'll give it a shot. Last replacement came updated as well. At this point this current model doesn't even receive phone calls, because it just doesn't work correctly.
polish23 said:
I'm not running any additional apks at this point and haven't since the second replacement device. Apparently, I just have good luck with this phone, that I now despise, and wish I could get rid of. I followed all the disable guides for what was safe, and I'm not sure what an FDR is, but if you tell me I'll give it a shot. Last replacement came updated as well. At this point this current model doesn't even receive phone calls, because it just doesn't work correctly.
Click to expand...
Click to collapse
Factory Data Reset.
the_rooter said:
With four turbos there seems to be more of a user error than system. you either disabled a needed apk, installed an apk that doesn't play nice, or you took an ota and havent completed an FDR. Its recommended and has been posted on here multiple times throughout this site/forum that always, always do a FDR with an update.
Click to expand...
Click to collapse
the_rooter said:
Factory Data Reset.
Click to expand...
Click to collapse
OK, so I have done that with each of the devices. Unfortunately, I just have horrible issues/luck with this phone.

What's wrong with my Note 4? Slowdowns galore and freezing

DOK2 all stock firmware here.
Got my phone back in december. My phone has been chugging alone fine until yesterday. not sure what happened but the lock screen takes minutes to come back. I tried doing a factory reset via software and when I did that the phone was still sluggish. Tried a stock recovery reset, and afterwards when i tried signing into my account and connecting to wifi at the initial setup the phone just rebooted back to the start screen again which i thought was real odd. It's currently restoring apps from the app store right now and it intermittently reboots itself while doing stuff. all while it's completely stuttering if i try to use it...
Is my phone starting to have internal memory failure? no SD card in the phone at the moment.
Should I try reflashing the DOK2 firmware via odin and then doing a reset again? Is that even possible with all the restrictions?
used it for about 30 minutes on my way to work and then it rebooted on me with the following error :
ddi: mmc_read failed
Check this thread for a workaround. I use an app to keep my phone from going into deep sleep.
http://forum.xda-developers.com/showpost.php?p=64584244&postcount=39
dtrinh4000 said:
used it for about 30 minutes on my way to work and then it rebooted on me with the following error :
ddi: mmc_read failed
Click to expand...
Click to collapse
Wouldn't hurt to reflash stock. Google usually restores apps when you check box at first boot for backup and restore. I'm wondering if you installed an app that doesn't agree with your phone... if so, you may continue seeing this issue so long as app is installed.
Bruce lee roy said:
Wouldn't hurt to reflash stock. Google usually restores apps when you check box at first boot for backup and restore. I'm wondering if you installed an app that doesn't agree with your phone... if so, you may continue seeing this issue so long as app is installed.
Click to expand...
Click to collapse
Did a factory reset and cleared cache, reflashed stock DOK2 from sammobile website using odin, cleared cache. things were going a little bit better at first but now just stuttering all over the place and randomly rebooting still. I only have very few apps downloaded, including facebook updates, instagram, all the samsung and google crap that forces updates...
Also want to add that booting into recovery takes a very long time, longer than i've ever noticed it taking... 7 min+ sometimes it will say "installing system updates" with the android guy chugging along, other times it will just have the android guy chugging....
Is there anything else I can try? Is there something I can test to verify that it's a hardware issue and not a software problem, like a flash memory checker?
This phone is out of warranty, and knox has been tripped so I have very limited options here. Would the Tmobile store let me do an exchange for a fee?
bump... anyone? am i really screwed?
dtrinh4000 said:
bump... anyone? am i really screwed?
Click to expand...
Click to collapse
Sprint user here. I thought it might be a carrier issue, but it would seem It's at least Tmo & Sprint
Can't seem to find any complaints on the Verizon/ATT forums but that doesn't mean it isn't happening.
Could it be Touchwhiz?
Here is the Sprint post:
http://forum.xda-developers.com/note-4-sprint/help/random-shut-freezes-download-mode-stuff-t3302822
cuteman said:
Sprint user here. I thought it might be a carrier issue, but it would seem It's at least Tmo & Sprint
Can't seem to find any complaints on the Verizon/ATT forums but that doesn't mean it isn't happening.
Could it be Touchwhiz?
Here is the Sprint post:
http://forum.xda-developers.com/note-4-sprint/help/random-shut-freezes-download-mode-stuff-t3302822
Click to expand...
Click to collapse
I do get some touch wiz crashes and random app crashes . since I'm on dok2 is there any other rom or recovery I can flash ? Or so some super duper erase method? I'm pretty much ready to cut my losses and sell it for parts on eBay.
i'm not alone it seems
http://forum.xda-developers.com/note-4-tmobile/help/note-4-major-slowdown-bugs-boot-loops-t3311297
http://forum.xda-developers.com/note-4-tmobile/help/looping-screen-t3319204
http://forum.xda-developers.com/note-4-tmobile/help/reboot-shutdown-wont-removing-battery-t3316875
I am having same issue. Was running stock until 3 days ago, when I got fed up with the stock reboot and slow-down. I guess it's time to save up and get a new phone.
Samsung must have activated some self destruct feature on their hardware to get people to upgrade to the galaxy s7 i guess....
dtrinh4000 said:
Samsung must have activated some self destruct feature on their hardware to get people to upgrade to the galaxy s7 i guess....
Click to expand...
Click to collapse
Well, fool me once.... Having spent $800 on a phone that broke in just over a year, hell would have to freeze over before I give Samsung any money again.

G890A freezing during installs/updates and bootup after - narrowing the problem

Currently have a G890A, AT&T, Android 6.0.1, Baseband: G890AUCS5CPK4
I've spent days of time trying to understand and fix repeated freezes/crashes, and am curious if you think my understanding of the problem is likely accurate and if the next steps make sense. Below are current issues, my previous solution attempts, best guess at the problem, and next steps to solve it. Thanks for taking the time to read this!
Issues:
- Starting at the Android 6.0 update, the phone began freezing intermittently when installing/updating certain apps.
- Freezing was unaffected by subsequent firmware updates
- Freezes happened before I could see which apps were starting to auto-update.
- During a freeze, the phone gets warm and drains the battery quickly. Power+down will reboot the phone, then it usually freezes again.
- After the first freeze, freezes and crashes would then continue on bootup, sometimes over 20+ reboots, usually while drawing "SAMSUNG" letters or soon thereafter
- Eventually whatever was installing/updating/uninstalling seems to take, and the phone finally stops rebooting.
- Disabling auto-updates prevents freezing
- After a factory reset it takes hours of rebooting, getting lucky enough to see the home screen, and for luck to hold long enough to open the play store before a freeze happens
- Freezing does not happen when updating every app. Installing/updating Google Inbox and Khan Academy both caused 20+ reboots/hangs. Trying to uninstall Khan Academy produced another 20+ until the uninstall finally seemed to take. I haven't tried to uninstall or update Inbox.
Current efforts to fix the problem:
- Safe mode: no improvement
- 3 factory resets: no improvement
- 3 factory resets + safe mode: no improvement
- Disabling auto-updates: effective, as long as I never install or update apps
- calling ATT: They said go to a Samsung rep at Best Buy
- talking with Best Buy Samsung rep (closest is an hour drive away): Best Buy says they can re-flash G890AUCS5CPK4, but my concern is that whatever got corrupted in an earlier update won't be fixed by re-flashing that version.
- calling Samsung: Samsung says they'd be happy to look at it if I send it to them a couple weeks. They also state that they'll send it back untouched if I try flashing it myself.
Best Guess About the Problem
Something got corrupted in Play Services during the 6.0 update; something that runs early in bootup and continues any in-progress installation/update processes.
Next Steps
- Determine on this thread whether it makes sense to reflash G890AUCS5CPK4 at Best Buy
- If so, take the phone to Best Buy for a reflash. If not, find a backup phone for a couple weeks and send the GS6 to Samsung
- Prefer not to try flashing it myself since I have no experience and don't want to brick it or remove the chance for Samsung to fix it as a backup plan.
Do the best guess and next steps make sense? I really like the s6 active. I've had it just over a year and want to keep it for a while. It's gone rafting, kayaking and hiking in all kinds of weather, and operated flawlessly in and out of water the entire time. Fantastic phone until this issue.
Thanks again!
Adam
How are you installing your apps? One by one from the play store, all at the same time from the play store, or by some other method (from an archive of some kind), which might be corrupt.
anneoneamouse said:
How are you installing your apps? One by one from the play store, all at the same time from the play store, or by some other method (from an archive of some kind), which might be corrupt.
Click to expand...
Click to collapse
@anneoneamouse, Great question. Thanks for asking. I did a few of them via Samsung's Smart Switch, then uninstalled most of those. I didn't think about the APK's stored by Smart Switch being corrupted somehow. Trying reinstalls from the Play Store now.
And... it's been about 3 hours. A number of previously failing apps worked when installed from the Play Store. I was excited. Then I uninstalled Google Inbox and reinstalled it from the Play store, and the phone froze. Multiple reboots never got it past the loading screen after that. Eventually I did a factory reset. The phone still froze with only factory apps. No non-factory apps installed from any source. Four more factory resets later, no progress. It's probably time to send this critter to Samsung.
Have you tried booting into the recovery menu, and clearing all the cache areas? I'm not sure that a factory reset is equivalent to a complete wipe.
How are you uninstalling Google inbox?
anneoneamouse said:
Have you tried booting into the recovery menu, and clearing all the cache areas? I'm not sure that a factory reset is equivalent to a complete wipe.
How are you uninstalling Google inbox?
Click to expand...
Click to collapse
Sorry for the slow reply. Just saw this. I did cache wipes followed by resets, which also log to the screen that they're doing a cache wipe. Uninstalling/reinstalling inbox stopped being an issue because I could never get far enough to install Inbox again from any source. As soon as I logged in with a google account during setup, the factory apps started updating and the hanging/crashing began. Sent it to Samsung.
Appreciate your help!

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