Database Develop

Galaxy S Advance Network Issues

Hi,
I got s advance for my wife 2 weeks ago thinking its the best sub 20k handset in india at the moment. First 2 weeks all was well. But since last 3 days she has been complaining about network loss issues as reported by all here. I even tested it yesterday and put it to gsm only mode. But it seems its still there.
Any body here facing this issue? I googled this and it seems there are a lot of people complaining about the same.
http://www.grahakseva.com/complaints...comment-159539
thanks.

harshaldesai said:
Hi,
I got s advance for my wife 2 weeks ago thinking its the best sub 20k handset in india at the moment. First 2 weeks all was well. But since last 3 days she has been complaining about network loss issues as reported by all here. I even tested it yesterday and put it to gsm only mode. But it seems its still there.
Any body here facing this issue? I googled this and it seems there are a lot of people complaining about the same.
thanks.
Click to expand...
Click to collapse
Yes all facing the same problem with galaxy s advance in India. The issue diminishes if you switch to GSM only mode by disabling 3G..
All of us should call and flood samsung with complaints. As of now they are pretending that no issue exists with the phone, despite numerous complaints on their own offiicial website.

Yup today I'm also having this problem ....what the hell...the basic feature of phone connectivity is hampered....

Guys there's new kernel version for those having network and battery issues kindly update your device from settings software update ...new kernel 6mb....kindly enjoy the beast now...who couldn't due to batteryy network and lag issues

Ok guys..what I'm writing plz copy and paste to every blog you know of s advance so that people come to know the reality of network error...first of all...there's no network error on this phone...no come to the topic why we get network error than...ok..in India we have 2 types of network one Gsm and one cdma...and those guys who used Android before..and flashed different countries baseband.remember we had new options in network...not cdma or Gsm we had use 2g only...but this phone with Indian baseband has cdma or Gsm...now we all know cdma service like reliance tata indicom and all..if you use that than put phone on cdma mode...otherwise put on Gsm mode..if you using 3g on Gsm or cdma doesn't matter...add some guy asked me that he using 3g so he put it on auto mode...in auto mode your phone connects to Gsm and calls again after call it's search for both cdma and Gsm network but your sin doesn't support cdma bands so network error again now your phone tries for Gsm and locks your phone...but after some time again it searches for cdma...and of you want to check your phone than put your phone only on cdma mode and try to call...you'll get error msg...network not found...guys relax there's no bug..it's just we were confused...and there's lack of communication between the Korean company with real developers and Samsung care..idiots...actually not there fault...they are just dummies ...they've been told to format flash and of world good otherwise send to head office...do guys all doubts clear..and the who sold there phones...the phone wasn't meant for you and kindly mail to that guy who's signing the refund in Samsung that he should communicate with Korean devs and try to learn what's the real problem and we're it is....guys I guess I I've cleared all doubts...regarding network error...which wasn't there...keep smiling keep enjoying the beautiful gift of life...

This is something happens with almost all android devices with 3G... Maybe.... Because even i face this problem on my galaxy ace plus...
Sent from my GT-S7500 using xda premium

it's true... one thing that might help is to turn network on/off a few times in order to get it working properly again... that's what i do... it doesnt work everytime but it's better than nothing, right?

The problem is not there in the stock jellybean update!

Stock JB (Russia) giving network data issues
?
Sadvance said:
The problem is not there in the stock jellybean update!
Click to expand...
Click to collapse
Hi SAdvance, can you please tell me which stock JB update did you use? I used Stock JB for Russia and since then whenever I turn on my data network (Airtel, KA) it loses connectivity to the network and toggles in and out of network every 5 seconds. Any suggestions?

kckinn said:
Yes all facing the same problem with galaxy s advance in India. The issue diminishes if you switch to GSM only mode by disabling 3G..
All of us should call and flood samsung with complaints. As of now they are pretending that no issue exists with the phone, despite numerous complaints on their own offiicial website.
Click to expand...
Click to collapse
@junior Member
thanx man ......It worked for me.....

[Q] GN3N9005 problems with mobile data

Greetings,
I just bought a Galaxy Note 3 N9005 by ebay. It seems to be from France, EU. I'm from Mexico and I'm using Movistar.
Before I bought this phone, I read about edge, H, 3G and 4G compatibility, and everything was ok with its specifications.
Once I got the phone, I inserted my SIM and it auto-configure the phone, and I could call my friends, connect via wi-fi, send message, etc... the only problem I found was that I couldn't connect by data mobile, I checked the APN settings and it was ok. I did a factory data reset and it didn't change.
I have been reading a lot here and I found that this could be because EU restriction, but everywhere I read this, it seems like any functionality works when it's the case. I also saw that this could be solve rooting my phone and installing a ROM.
This phone was factory unclocked, without carrier and inside its box with the label from france.
could someone help me with this, is this normal o I need to return my phone and change it?
Thanks.​
If I missed some information, please let me know.
I'm sorry if there was a topic related with this, I looked up for it and I didn't find it.

YamiNoPhoenix said:
Greetings,
I just bought a Galaxy Note 3 N9005 by ebay. It seems to be from France, EU. I'm from Mexico and I'm using Movistar.
Before I bought this phone, I read about edge, H, 3G and 4G compatibility, and everything was ok with its specifications.
Once I got the phone, I inserted my SIM and it auto-configure the phone, and I could call my friends, connect via wi-fi, send message, etc... the only problem I found was that I couldn't connect by data mobile, I checked the APN settings and it was ok. I did a factory data reset and it didn't change.
I have been reading a lot here and I found that this could be because EU restriction, but everywhere I read this, it seems like any functionality works when it's the case. I also saw that this could be solve rooting my phone and installing a ROM.
This phone was factory unclocked, without carrier and inside its box with the label from france.
could someone help me with this, is this normal o I need to return my phone and change it?
Thanks.​
If I missed some information, please let me know.
I'm sorry if there was a topic related with this, I looked up for it and I didn't find it.
Click to expand...
Click to collapse
This section is for the AT&T version as known as the SM-900A. Yours is not the AT&T version so please ask your question in the regular N3 section.

Solarenemy68 said:
This section is for the AT&T version as known as the SM-900A. Yours is not the AT&T version so please ask your question in the regular N3 section.
Click to expand...
Click to collapse
Oh yes, sorry. I didn't realize that.
Thanks

xperia zr sim card problem. specifically on (Globe telecom Philippines)

My xperia zr works perfectly while using Smart, talk n text, sun cellular simcards but doesn't work on any Globe sim cards or touch moblie (tm), this providers that i mentioned is from the Philippines.
I am certain that this phone is openline. I've checked it using xperia codes in dialler that i dont remember.
When I insert the Globe sim it only shows no service and emergency calls. But it shows the Globe provider in notif. I connot make call and text.
But when i use other network it works perfectly.
Is there any solution for this. Thank you guys. Im new here.
My phone doesnt have warranty anymore. :crying:

I am not really really sure as I haven't faced this situation before. Is there anything wrong with that particular sim card? is it possible to get a replacement and see if it works.
Someone in the forum might have better answers than me Wait before you try it out.

Tommylee567 said:
I am not really really sure as I haven't faced this situation before. Is there anything wrong with that particular sim card? is it possible to get a replacement and see if it works.
Someone in the forum might have better answers than me Wait before you try it out.
Click to expand...
Click to collapse
Sir thanks for your fast reply!!
Sir I tried different globe simcards, Sometimes it works but when signal drops to zero it remains no service and cant make or receive call and text. But I can see that the signal bars are working. But when I use other providers like smart,sun It works like charm ( , im on stock rooter 4.3 jellybean.

Good day Lervzz, try using gsm only as your mobile network. i'm using tm and everytime I use wdcma, my phone oftenly doesn't have a reception. This may be a problem for globe prepaid subscribers only.

skabuts said:
Good day Lervzz, try using gsm only as your mobile network. i'm using tm and everytime I use wdcma, my phone oftenly doesn't have a reception. This may be a problem for globe prepaid subscribers only.
Click to expand...
Click to collapse
no luck sir
I've tried that huhuhuhuhuhu
still no service , but the signal bars are going up and down. In lockscreen there is GLOBE but in notif its no service sometimes emergency calls only.
yes its only a problem on globe. waaaa .
by the way thanks for the reply.

lervzz said:
no luck sir
I've tried that huhuhuhuhuhu
still no service , but the signal bars are going up and down. In lockscreen there is GLOBE but in notif its no service sometimes emergency calls only.
yes its only a problem on globe. waaaa .
by the way thanks for the reply.
Click to expand...
Click to collapse
I'm quite sure that I only encounter that problem when I'm using wdcma only. Why don't you try bringing your unit to a sony experia stall, they may give better info regard9ing this. The phone was launched June last year which makes me wonder why your phone doesn't have warranty anymore.
*#*#7378423#*#* to use the dialer code.

skabuts said:
I'm quite sure that I only encounter that problem when I'm using wdcma only. Why don't you try bringing your unit to a sony experia stall, they may give better info regard9ing this. The phone was launched June last year which makes me wonder why your phone doesn't have warranty anymore.
*#*#7378423#*#* to use the dialer code.
Click to expand...
Click to collapse
Is it possible to grant my warranty even though I dont have the receipt but ntc and sony sticker is intact? This phone is second hand. :/

I send my phone to repair, I'll update you guys.. hopefully my phone will work again.

Don't worry buddy things will get better...... :good:

fcking no signal
do you still have this problem?

I'm going bonkers! I'll pay you 50 dollars to fix me!

I have a Note 4 Sm N910L from Korea. I live here in Japan at the moment. I bought the phone properly over Amazon and its new. I bought a data sim for it and it was working perfectly for about 7 weeks then one morning when I woke up there was no signal I have tried everything - updated from 444 to 501 then downgraded again UP and DOwn Maaany times. If I go near the Docomo store I can get connected again and it will stay connected for the 3km back to my home and then go off again when I reach home and not go back on - so I know the hardware still works ( I guess). It now just continually says Limited service or "your card is not authorised to use this network". Ive tried many other sims in the phone, none work.
If you can give me a step by step COMPLETE guide with links to any files I need to fix it, I'll pop 50 dollars in a paypal account the same day I can make my first skype call again!!! First person's info that actually does the job gets the money.
Love my phone and Im absolutely &%$'ed without it.
Hope you can help (the wife is out buying some rope and a straight-jacket as I type)

kazbluesk1 said:
I have a Note 4 Sm N910L from Korea. I live here in Japan at the moment. I bought the phone properly over Amazon and its new. I bought a data sim for it and it was working perfectly for about 7 weeks then one morning when I woke up there was no signal I have tried everything - updated from 444 to 501 then downgraded again UP and DOwn Maaany times. If I go near the Docomo store I can get connected again and it will stay connected for the 3km back to my home and then go off again when I reach home and not go back on - so I know the hardware still works ( I guess). It now just continually says Limited service or "your card is not authorised to use this network". Ive tried many other sims in the phone, none work.
If you can give me a step by step COMPLETE guide with links to any files I need to fix it, I'll pop 50 dollars in a paypal account the same day I can make my first skype call again!!! First person's info that actually does the job gets the money.
Love my phone and Im absolutely &%$'ed without it.
Hope you can help (the wife is out buying some rope and a straight-jacket as I type)
Click to expand...
Click to collapse
I loved the way you exposed your problem. I don't come here with a fix but only with few suggestions (so I don't deserve the 50 bucks) :
- check the pins of the sim slot
- check the back screws also and tighten them a little bit
- in network settings try to manually set provider and also choose only one mode (no auto 2g/3g/lte) preferably 2g only
Envoyé de mon SM-N910C en utilisant Tapatalk

It has happened to me with another phone. Turns out my SIM had failed, so it needed to be replaced. Sometimes it happens and it's quite easy to get a new one, so that would be the first thing I'd do if I were you. I hope you fix the problem soon!

Thanks but I tried the sim contacts I didnt notice any screws loose (except my own of course) I'll check (though not hopeful). I appreciate any suggestions.

iridaki said:
It has happened to me with another phone. Turns out my SIM had failed, so it needed to be replaced. Sometimes it happens and it's quite easy to get a new one, so that would be the first thing I'd do if I were you. I hope you fix the problem soon!
Click to expand...
Click to collapse
Iridaki, thank you. I ve tried 4 other sims from my provider in it and they dont want to work either. I feel it is more a software problem as it was alright when i went to sleep one night and the totally banjacked when i woke up in the morning. Im not sure though, just a noob at all this. Thank you for trying to help though.

googy_anas said:
I loved the way you exposed your problem. I don't come here with a fix but only with few suggestions (so I don't deserve the 50 bucks) :
- check the pins of the sim slot
- check the back screws also and tighten them a little bit
- in network settings try to manually set provider and also choose only one mode (no auto 2g/3g/lte) preferably 2g only
Envoyé de mon SM-N910C en utilisant Tapatalk
Click to expand...
Click to collapse
I just looked at my settings and i am unable to find any page where I can choose 2g or 3g or 4. When I rooted the phone a few days ago I remember downloading phone info which let me choose but that made no difference. Now my phone is unrooted again.
Thank you though googy

kazbluesk1 said:
Iridaki, thank you. I ve tried 4 other sims from my provider in it and they dont want to work either. I feel it is more a software problem as it was alright when i went to sleep one night and the totally banjacked when i woke up in the morning. Im not sure though, just a noob at all this. Thank you for trying to help though.
Click to expand...
Click to collapse
Ah I see.
I think I know what's going on.
The N910L supports the following frequencies: GSM 900/1800/1900, UMTS 850/1900/2100 and LTE Band 1, 3, 5, 7.
Docomo don't use GSM at all, instead they use UMTS 800/1700/2100 and LTE Band 1, 9, 19, 21, 28.
Basically your phone is not designed for the Japanese market, as it only supports two of the eight frequencies used by Docomo. The reason you had signal and still have around their store is probably because there's a tower that supports the UMTS 2100 or LTE Band 1 frequency. So you either moved recently or perhaps you didn't but one of the nearby towers was switched to a different, unsupported by your phone, frequency.

kazbluesk1 said:
I just looked at my settings and i am unable to find any page where I can choose 2g or 3g or 4. When I rooted the phone a few days ago I remember downloading phone info which let me choose but that made no difference. Now my phone is unrooted again.
Thank you though googy
Click to expand...
Click to collapse
In network settings , there should be a submenu where you can change it. You can also directly access it with long press on data connection icon in notification drawer
Envoyé de mon SM-N910C en utilisant Tapatalk

Service mode
try this code in the dialer *#0011# whenever you have signal it helps you to identify which band you are connected with
After that you can buy a signal repeater that support that band and bring signal to your home since its not that far distance 3km from docomo store : )

are you on 5.0.1 ?
some suggestions for you.
settings>mobile networks, there should be the preferred network type
check your access point names again, or try adding again, sending a message to provider would probably give u the settings. :fingers-crossed:

iridaki said:
Ah I see.
I think I know what's going on.
The N910L supports the following frequencies: GSM 900/1800/1900, UMTS 850/1900/2100 and LTE Band 1, 3, 5, 7.
Docomo don't use GSM at all, instead they use UMTS 800/1700/2100 and LTE Band 1, 9, 19, 21, 28.
Basically your phone is not designed for the Japanese market, as it only supports two of the eight frequencies used by Docomo. The reason you had signal and still have around their store is probably because there's a tower that supports the UMTS 2100 or LTE Band 1 frequency. So you either moved recently or perhaps you didn't but one of the nearby towers was switched to a different, unsupported by your phone, frequency.
Click to expand...
Click to collapse
Ive not moved recently, and my childrens phones on the same sim plan and provider works perfectly. Also no matter where I go I never get signal - except right outside doccomo shop. BUT phone worked perfectly for 7 weeks before with great signal. Something has changed regarding my phone I think. Maybe my phone got changed to different settings over the air or something.
Thank you

googy_anas said:
In network settings , there should be a submenu where you can change it. You can also directly access it with long press on data connection icon in notification drawer
Envoyé de mon SM-N910C en utilisant Tapatalk
Click to expand...
Click to collapse
When I long press I get a tick box for allowing a Data network and the Just access point settings tab. No tab for choosing 2g 3g 4g LTE etc.
Thanks

azizski said:
try this code in the dialer *#0011# whenever you have signal it helps you to identify which band you are connected with
After that you can buy a signal repeater that support that band and bring signal to your home since its not that far distance 3km from docomo store : )
Click to expand...
Click to collapse
Hello Azizski, I checked *#0011# and the top one says DLCH 10736 ULCH 9786
the other seemingly relavent lines say
MM Cause 0 IDLE/DISCONNECTED-SERVICE
GMM Cause 0 DEREGISTERED/LIMIT
RCC DISCONN RSSI/TX 89/0
Whatever that all means.
Thank you for your help.

are you on 5.0.1 ?
some suggestions for you.
settings>mobile networks, there should be the preferred network type
check your access point names again, or try adding again, sending a message to provider would probably give u the settings. :fingers-crossed:

devilxvergil said:
are you on 5.0.1 ?
some suggestions for you.
settings>mobile networks, there should be the preferred network type
check your access point names again, or try adding again, sending a message to provider would probably give u the settings. :fingers-crossed:
Click to expand...
Click to collapse
Hi, I've input the settings maybe a hundred times now - I can do it from memory almost with my eyes shut . The settings are the same as what workedfor 7 weeks. The guy at the counter of my provider input them too - they dont work anymore.. There is only one access point that used to work.
iijmio
iijmio.jp
[email protected]
iij
chap or pap
Thanks for your help. I stlll feel the problem is something software or update based, maybe the modem has been changed somehow. Or another setting deep inside the phone.
Does flashing an update also flash a new modem and baseband?

devilxvergil said:
are you on 5.0.1 ?
some suggestions for you.
settings>mobile networks, there should be the preferred network type
check your access point names again, or try adding again, sending a message to provider would probably give u the settings. :fingers-crossed:
Click to expand...
Click to collapse
Hi Yup Im on 501. Was on the phone to them 3 times last week - last time for 2 hours - nothing they say seems to work.
Thank you for your help though.

Why you dont try flashing kitkat or first lolipop u get whit odin?
Install from Play Store ☆Phone info☆Samsung and check your CSC code than go to sammmobil and download right FW...flash whit ODIN and u will be see...
*Oh sorry u allready tried that... Maybe to flash different modem?

kazbluesk1 said:
my childrens phones on the same sim plan and provider works perfectly.
Click to expand...
Click to collapse
And, just to clarify, your children have Note 4 phones, with the exact same model number (N910L)?

Jovan1997 said:
Why you dont try flashing kitkat or first lolipop u get whit odin?
Install from Play Store ☆Phone info☆Samsung and check your CSC code than go to sammmobil and download right FW...flash whit ODIN and u will be see...
*Oh sorry u allready tried that... Maybe to flash different modem?
Click to expand...
Click to collapse
Hi, Yes, I want to try to flash a new modem but Im not sure about the procedure and exactly which files I need. I have tried to flash a few modems via ZOdin but I keep getting a nand write fail. Im a noob at this and am obviously doing something wrong. If you can tell me exactly how to do it I'd be very greatful.
Ian

iridaki said:
And, just to clarify, your children have Note 4 phones, with the exact same model number (N910L)?
Click to expand...
Click to collapse
Hi Iridaki,
Nope they have 2 old iphone 4 s' using the same data sim as me. (iijmio ((basically docomo)) ). Sorry about not being clear about that.

Anyone tested Verizon support for this phone

I know the XZ2 Compact supports verizon, I just wanna know if you pop verizon sim in xperia xz2, if it will have signal or volte?

Trying to figure that out myself. Specs are the same so I don't see why it won't other than a couple folks saying it won't.
Sent from my [device_name] using XDA-Developers Legacy app

Ended up picking up the compact today and popped the sim in from the Essential. Verizon service works fine on it with volte working perfectly. No full size in stock, don't think they even ordered any. Best Buy.

jerrygenius said:
I know the XZ2 Compact supports verizon, I just wanna know if you pop verizon sim in xperia xz2, if it will have signal or volte?
Click to expand...
Click to collapse
I tried it with a H8296, first, second (both with working T-Mobile sim), and only sim. No go.
Put the Verizon sim back in my pixel 2, and fired right back up on Verizon.

Has anyone tried this after installing the Android P beta on the XZ2? Curious to see if that magically lets Verizon work. (So irritating that it doesn't regardless...)

Message from a Verizon rep:
Please note that the Sony Xperia XZ2 Compact model certified for Verizon is model H8314. The dual SIM version H8324 is not compatible.

alexj714 said:
Message from a Verizon rep:
Please note that the Sony Xperia XZ2 Compact model certified for Verizon is model H8314. The dual SIM version H8324 is not compatible.
Click to expand...
Click to collapse
You rock!!

Honestly it should work fine if you have Volte enabled on your account. For example, the Mi Mix 2 works perfect on Verizon and is not Certified on the network. It just has the appropriate band support (as well as CDMA in this case). However, I had no problems getting Volte working on the Mix 2 despite it not being "certified". I'm going to purchase the XZ2 Premium and try, but it would be great to hear some success here as well.
About what the rep said though, most normal Verizon reps know very little about getting phones on the network. I'd recommend at least getting transfered to an upper tier troubleshooting agent.
You may have to call Verizon to get support on it, but it should just recognize the bands just by popping the already activated Sim in. Maybe toggle the network settings in the options to "Global" or LTE preferred. Volte will be the only obstacle really being that it has all of the LTE bands.

Which is the US variant with support for Verizon LTE bands, H8216 or H8296 or H8266??

Ok guys so I purchased a xz2c (H8314) from Best Buy and it won’t commect to Verizon service for me. It connects briefly when I start phone and when I turn on/off airplane mode. Then it goes back to network service or emergency calls only. I’ve tried several times with tier 1, tier 2 Verizon reps, when to store, went back to bestbuy and spoke with Sony and nothing Is getting my phone to connect. Please help.

TPlatt said:
Ok guys so I purchased a xz2c (H8314) from Best Buy and it won’t commect to Verizon service for me. It connects briefly when I start phone and when I turn on/off airplane mode. Then it goes back to network service or emergency calls only. I’ve tried several times with tier 1, tier 2 Verizon reps, when to store, went back to bestbuy and spoke with Sony and nothing Is getting my phone to connect. Please help.
Click to expand...
Click to collapse
Hello TPlatt, I've been trying to follow your posts on a variety of threads. Before you potentially flash another country's firmware on your device, could you review/answer/do some of the following?
Pre-1) This question is probably better served on the sony xperia xz2 compact xda forum rather than the xz2 forum as this issue is mostly resolved for the compact. Search for "HD Voice" in the xz2 compact forum.
1) Did you ever get your phone working on verizon before you started playing around with it i.e. rooting/flashing other other firmware?
-I don't know if this has anything to do with your issues, just curious.
2) Do you have a data only sim or a line+data sim?
-Again, I don't know if this has anything to do with your particular situation, but the general solution of enabling HD voice either through Verizon support or your account through the Verizon website might depend on this. If you have a data only sim, I suggest you find someone with a full Verizon sim and have them finish the activation for you (HD Voice enabling) so the device can be properly show up on and be configured on the Verizon network, before switching back to your data only account.
3) When you were talking with the verizon techs, what transpired?
-I'm assuming you gave them your imei or meid number (I don't remember which one was necessary) so they can whitelist the device and assign it to your account.
Best of luck? If you believe you cannot get your phone to work because of flashing you did, maybe get a swap from BestBuy? I also got my xz2c from there, working on verizon, and waiting for the bugs to work themselves out before rooting my phone.

Magchild said:
Hello TPlatt, I've been trying to follow your posts on a variety of threads. Before you potentially flash another country's firmware on your device, could you review/answer/do some of the following?
Pre-1) This question is probably better served on the sony xperia xz2 compact xda forum rather than the xz2 forum as this issue is mostly resolved for the compact. Search for "HD Voice" in the xz2 compact forum.
1) Did you ever get your phone working on verizon before you started playing around with it i.e. rooting/flashing other other firmware?
-I don't know if this has anything to do with your issues, just curious.
2) Do you have a data only sim or a line+data sim?
-Again, I don't know if this has anything to do with your particular situation, but the general solution of enabling HD voice either through Verizon support or your account through the Verizon website might depend on this. If you have a data only sim, I suggest you find someone with a full Verizon sim and have them finish the activation for you (HD Voice enabling) so the device can be properly show up on and be configured on the Verizon network, before switching back to your data only account.
3) When you were talking with the verizon techs, what transpired?
-I'm assuming you gave them your imei or meid number (I don't remember which one was necessary) so they can whitelist the device and assign it to your account.
Best of luck? If you believe you cannot get your phone to work because of flashing you did, maybe get a swap from BestBuy? I also got my xz2c from there, working on verizon, and waiting for the bugs to work themselves out before rooting my phone.
Click to expand...
Click to collapse
Wow so sorry didn’t realize I was in xz2 and not the compact. Guess that’s what I get from using small phone to research

So my mother was in a no LTE zone with the US variant of the XZ2 compact. Earlier she had data and phone service, but once she got back to the same place with data and service the phone wasn't connect. She had to restart her phone to get it working again. Is this common or is there something wrong with the service?