[Q] HTC One Hanged 'Back'/'Home' button - One (M7) Q&A, Help & Troubleshooting

As the title of this thread says, my HTC One hanged quite a lot when I'm using whassap/facebook/twitter or other apps. Note that I didn't get any lag, never in my 3 weeks using this phone I experienced any lag. It's just that I got this hang problem with this device almost everytime. The only solution that I came up with is to use the lock button and then unlock it again and everything gone well again but I don't want to always get this kind of crap everytime I'm browsing or using my apps. By hang I mean that the two button (Home and Back) ain't working. Even after restarting the phone this hang isn't stopping so I'm desperate to know if there's anyone experiencing this problem as well. For a high end flag ship phone, this is making me sad. I chooses this instead of S4/Xperia Z because of it's performance and due to it being unique than S4(Plastic, no boom sound).
Really appreciate it if anyone could give me a permanent solution on this, thank you.
(If there's other thread that had this discussed, I'll be glad if you can help me to paste it here because I've used the search option but I didn't know what to write there so I didn't find any thread regarding on this, thank you)

Hmm... My keys are always working fine. Everything is responsible as it should be. My bet is that you have some problem there being solved by HTC technicians, so contact them.
I don't have another solution if you're stock and unrooted.
Sent from my HTC One

Related

Serious Bug: Device password freezes start menu after phone call

I have now done several test and have found what I believe is a serious bug in the ROM, making the Kaiser virtually useless for business users.
When the device is protected by a password (Start/Settings/Lock), the start menu freezes after ending phone calls. In addition, the backlight turns off.
This only happens if the phone call is long enough (more than a few secs) for the display to turn off during the call. This is to prevent accidental button presses. When the phone call is ended the display should come back up, however, this is where bug seems to manifest itself. Somehow the password protection gets in the way and turns the display off and freezes the start menu.
The reason why this is serious (especially for business users) is that when you use MS exchange sync, many businesses enforce policies requiring a device password (common & recommended practice). This means that the option of turning the device password off does not exist. Therefore, using exchange sync (with security policies enforced) and making phone calls does not work.
I have now made several hard resets and used two different SIM cards. However, I was not able to try this on adifferent device. Therefore, I would be grateful if somebody could try if they experience the same issue. Disabling the device password fixes this, so you won't be stuck if you try.
I will return my device tomorrow for a full refund, unless the store can show that this problem is specific to my device and that a replacement unit works properly.
Many thanks for any help!
Cheers
Magxs
what rom are you using? I have not seen this problem at all on the various AT&T ROMs.
I am using the official & released HTC TyTN II ROM on a device branded as such. Got the device on Tuesday as official retail unit, so it is not pre-production or beta.
Interesting to hear it works on the ATT ROM. HTC must have messed it up. Maybe it is just my device.
Thanks for the info.
Ok, there is a workaround now that I can live with for the moment. All you have to do is to toggle the power off and on when it hangs and it is all back to normal. Not too bad.
Hope they fix it though...
Same error for me!
Hi Magxs
I cannot tell you how pleased I was to find that someone else has experiencing the same problem! I have _exactly_ the same issue. Like, you, I use the phone for business use so there is absolutely no way I can use it without a device pin (well done on discovering that by the way). As you mention in your last post, switching it on & off fixes the issue but it's a bit of a pain.
HTC have got a good reputation on getting fixes out quickly so let's hope that'll be the case here.
Ben
Always good to know you are not alone with a problem. I also have a thread about this over at MoDaCo: http://www.modaco.com/Bug-Device-password-fre-t258974.html
The issue is getting some attention now. Just hope it is enough for them to do something about it.
Hi
I have built a small application that will hopefully resolve this problem, it is over on the thread at: http://www.modaco.com/Bug-Device-password-fre-t258974.html
The problem with the Kaiser seems to be because on a call when it has a password set it's entering an "idle" mode rather than just turning off the backlight. Idle mode is something normally not used on PocketPCs. Once in idle mode it responds to key presses etc but doesn't leave "idle mode" so it appears frozen or in an odd state as nothing lights up!
Regards
Phil
I experienced even more issues!
Please can you share with me if you have found more complete solutions?
I experience "freezing" after long calls, same as you.
But also when replying to SMSs
Even when the device is not used for some minutes: first backlight goes off or almost off, then the start button (software and hardware buttons) become not responsive:solution? Soft reset! or wait 25 secs
Please help
Saulo866
Problem is widespread
I too have this exact same problem. If the phone screen goes off during the call, the end button will lock the screen. Have you noticed that pressing and holding the end button puts a screen lock on the device?. Never seen this in any other device. Normally holding the end button cancels the Data (HSDPA, GPRS etc) connection. I will try the solution and see how I go.
This is just one of a number of problems. I also find the phone goes in "Roaming" mode even when connected to my own provider, and there are annoying problems with calendar synching. Gr8 device...but!
KaiserCallEndFix.exe needed
I cannot log in to Modaco. Even after registration, no validation email sent to me. Can any friend here post the fix for TyTN II ( KaiserCallEndFix.exe) here, so I can download it!
Thank!
This has gone rather quiet, I'm using the Reg edit listed earlier that forces screen to stay on during call but it's not ideal.
Anyone else solved it besides the button press workaround or Phil's Exe file?
I also suffering a different side effect from this problem.
I choose to deactivate the lock function to avoid the on-off procedure after the end of everycall. But every 1-2 days my device stops working because it starts asking for the lock (even though the lock function is disabled!!!!!!).
If I soft reset the device the problem disappears. Does anybody also have this problem?
Is there any news on when HTC will definitely solve this issue?
this problem stilll exists. thought it was just me. Just got 2 phones from orange - complained tothem about this bug & they sent 1 replacement phone. even though I told them it was a software issue. new phone arrived and problem is still there . Orange have escalated the issue to their technical people. I await their response. I also spoke with HTC technical support in the UK who claimed not to be aware of this issue. One thing they did agree with was that if youhave a pin , when asked to input the numbers upon switching on the device , the screen goes half dimmed so you cant see properly what you are tapping in. no mention of a fix anytime soon though. lets hope HTC do sort this out an drelease a fix because I do really like this device.
great forum btw
My phone has had this issue since I got it back in Feb/Mar 08, i just hit the power button on/off and dealt with it. I'm suprised this thread is months only and HTC hasnt fixed it yet. Why are they so slow to fix issues?
omg, thanks god that i am not going crazy,
ive been using a mda vario 3 on t-mobile,
since dec 2008, got the same freezing problem...
hoping for a update to be released by htc etc, then got a replacement phone after 6months, and still same problem.
i just spoke to the technical dept and he doesnt know any problems with this,
thanks for the insight on how it occurs.
so now im gna have a serious complaint abt this, to t-mobile.
and get htc to sort it out.
heheh

softkeys problem

I'm having problems with the softkeys, specially the left one it usually bounces and repeat the keystroke.
Has this happened to anyone?
similar problems here. little bit irritating.
Sometimes, too. More than that I have to push it few times to make it "click"
This was my last HTC
Same here! Weird.
I have this problem too. And also my camera have one horizontal line that changes color, on preview and on pictures. I tried to contact HTC in UK because i bought my phone there (i live in Croatia). But no response.
Same problem
Hi,
I have the same problem in my phone bougt this christmas. Left and right from joistick, and both softkeys work very very bad. Sometimes I have to press hard to obtain some response and others only one press makes two or three movements. This is very anoying while selecting pictures or using the calendar.
I'm searching for the invoice to take it to the technical service.
Best regards,
same problem here, can you please tell me wich rom you are using, the HTC rom or WM 6.1. I'm using 6.1 ROm and am wondering if the problem is ROM related or a hardware issue
Hardware, I kept the phone as it came in the box.
Litoven said:
Hardware, I kept the phone as it came in the box.
Click to expand...
Click to collapse
Quote. HW problem.
Bad unit
Anybody fixed this problem? By HTC service maybe?
same
same problem!
has anyone fixed the problem?
my wings always jumps 2 steps when i push the button once.
greets
schneidl
Ive just sent my phone off to HTC to be looked at (hopefully repaired under warranty). I've had the same stress cracks a lot of people seem to be having. And also the problem of multiple button presses randomly, lost count of the number of blank sms replies i sent because of it.
I'll let you know if I notice any improvement when i get the phone back or if they mention it at all.
problem
I sent 2 time my s730 to repair service for this problem. Finally they change the keyboard. The problem is reduced but not really solved.
I'm not sure it is a HW problem.
My phone is going back to HTC on monday...
1) single keypress jumps the menu twice
2) cracks in the side where the screws start
3) phone is very slow
The guy on the helpdesk asked me if I had ever upgraded my phone... so I had to tell him that it is HTC policy to not make any new updates for phones, they just bring out new phones... no reaction whatsoever...

Sometimes I can't answer the phone with hardware buttons ;/

Hi guys,
I'm quite newbie... I've just moved from SPV c600 to DIAMOND. I've one problem that really makes me mad. At first I must tell that I've tried everything hard reset , than checking if any apps is causing that one by one-with no result. Occasionally I just can't pick up/refuse a calls with HW buttons. I use S2U2(installed yesterday), but this problem I had even before i installed that app. Does anybody of you experienced such an issue? Anybody knows the answer how to fix it? Thanks in advance
Same thing happens to me! It is like HW buttons work whenever they want but not all the time. If you install AEButton Plus you can remap HW buttons, but again the same thing will happen. The changes will work sometimes but not always.
I have a similar problem. Can you answer with soft buttons? Hoping some solution ideas will appear here or in that thread.
Same issue here.
I have added my experience to the above listed thread, and also opened a thread at Howard Forums.
http://www.howardforums.com/showthread.php?p=12088702#post12088702
This has become extremely frustrating.
Sprint has not been very receptive to this either.
what works for me is to lock & unlock the screen.
unless it case is related to another problem which i have experience before as well. But this has gone away since i loaded a different rom from the original htc.
*edit
this should fix it
http://forum.xda-developers.com/showthread.php?t=451647

Phone Freeze , Lag, Touch screen unresponsive , Internet connection not stable

This is my second time bought an AT&T Samsung Focus, and again...it suck!!
My first Focus has the Network problem, returned it already to the seller..
Bought another one, and it gives more complicated issues...aaarrgghhh...
Phone very often Freeze , Lag when I swap between apps, Touch screen unresponsive , keyboard freeze and then suddenly typing on its own like crazy...Internet connection unstable..
I got the Focus still on Window 7, updated to 7.5 (7.10.7720.68) from Zune, thought it will fix the issues but it is not.
Can someone show me how to fix this ? Load custom ROM or whatever to make it works again? I'm going to sell this crap once it fixed
Sorry for my language..It's totally drive me crazy
I'm not aware of any 'custom ROMS' that are available for WP7 devices, since the various bottom layers have not yet been cracked, as far as I know.
That said, I'm not sure that the device is at fault, and definitely not the O/S. There are plenty of us around using the Focus (it was one of THE most popular WP7 devices ever) with no problems -- certainly not the ones you are experiencing.
Your signature/profile don't say where you are or which provider you are using -- but many of the problems you describe could be due to problems at the service provider end, not the device itself. Obviously it is frustrating when the phone does these things, but I'm not sure there is a quick fix available here for you.
BTW, this forum is for the Focus S -- there's a separate one for the original Focus unit.
drtolson said:
I'm not aware of any 'custom ROMS' that are available for WP7 devices, since the various bottom layers have not yet been cracked, as far as I know.
That said, I'm not sure that the device is at fault, and definitely not the O/S. There are plenty of us around using the Focus (it was one of THE most popular WP7 devices ever) with no problems -- certainly not the ones you are experiencing.
Your signature/profile don't say where you are or which provider you are using -- but many of the problems you describe could be due to problems at the service provider end, not the device itself. Obviously it is frustrating when the phone does these things, but I'm not sure there is a quick fix available here for you.
BTW, this forum is for the Focus S -- there's a separate one for the original Focus unit.
Click to expand...
Click to collapse
Opss...Sorry... I must be crazy already
Please Mod, remove this to the Samsung Focus thread ?
I am experiencing similar issues on the original Focus and am scouring the forums for a solution.
I shall report back if I find anything.
(This post also serves as a "watch this thread" for me)
jt
jt3204 said:
I am experiencing similar issues on the original Focus and am scouring the forums for a solution.
I shall report back if I find anything.
(This post also serves as a "watch this thread" for me)
jt
Click to expand...
Click to collapse
I don't know if I'm allow to continue this thread as it is on the wrong section but this concern me alot and would appreciate any fix.
I found that there's Roger Rom, what I'm thinking is if it's possible to flash it to get a new fresh Rom installed and hope the problem would gone?
I read some thread on it but still not sure what steps should I do. Also if there's thing I should aware due to flash it to non AT&T Rom, maybe that I would not be getting an official update or whatever.
As long my focus is behaving correctly that is what I'm asking since I'm only using it to get my emails as a replacement of my blackberry. It freeze alot when I type and really annoying.
metie said:
I don't know if I'm allow to continue this thread as it is on the wrong section but this concern me alot and would appreciate any fix.
I found that there's Roger Rom, what I'm thinking is if it's possible to flash it to get a new fresh Rom installed and hope the problem would gone?
I read some thread on it but still not sure what steps should I do. Also if there's thing I should aware due to flash it to non AT&T Rom, maybe that I would not be getting an official update or whatever.
As long my focus is behaving correctly that is what I'm asking since I'm only using it to get my emails as a replacement of my blackberry. It freeze alot when I type and really annoying.
Click to expand...
Click to collapse
You could try that. For me, I want to avoid reflashing the ROM.
I have the Rogers ROM on my phone at the moment (it was a Rogers phone) and can assure you that they do provide the official updates (although no Tango yet).
If you're comfortable with the flashing process and don't mind losing all of your data, a fresh ROM could be a bit of a blanket fix.
jt

[Q] Touch malfunction

Hello lovely people of XDA.
Both my wife and me have the Z1, i for my part have experienced screen self cracking and now she is experiencing touch malfunction.
It acts out from time to time, making typing a pain in the a** and playing games even more dificult.
F.ex. if she presses the F key, it registers the D etc.
Ive made a video of this availible here:
http://youtu.be/McGnrGfVpq8 (Sorry about the music, but there was too mutch background noise).
This happens on the home screen, during Candy Crush(yeah i know) and during texting.
Ive repaired the phone twice(previous and newest firmware) via Sony PC Software and still its no good.
It even acted out on the first boot.
Has anyone ever seen anything like this?
Can't seem too find any solution.
CreeVal said:
Hello lovely people of XDA.
Both my wife and me have the Z1, i for my part have experienced screen self cracking and now she is experiencing touch malfunction.
It acts out from time to time, making typing a pain in the a** and playing games even more dificult.
F.ex. if she presses the F key, it registers the D etc.
Ive made a video of this availible here:
http://youtu.be/McGnrGfVpq8 (Sorry about the music, but there was too mutch background noise).
This happens on the home screen, during Candy Crush(yeah i know) and during texting.
Ive repaired the phone twice(previous and newest firmware) via Sony PC Software and still its no good.
It even acted out on the first boot.
Has anyone ever seen anything like this?
Can't seem too find any solution.
Click to expand...
Click to collapse
Theres a well documented thread about touchscreen issues, I myself was one of the people it affected, your problem sounds slightly different.
The method to test was put the phone on a flat surface and make contact with the screen, move around and if you notice a break in contact then you more than likely have the bug.
Holding the metal frame of the phone in your hand eradicated the issue for some (me included) but it was certainly a pain.
My problem went away on it's own but some weren't so lucky.
Have a search for the thread in here, it's more than likely still active.
If nothing helps from that thread then it's more than likely a case of doing a warranty repair. (if it's the same issue)
Hello there and thank you for your reply.
As it seems to me there has been no solution to the problem, ive tried holding the phone without a case and the problem persist.
People are talking about the new update fixing it, but ive tried both updating and reseting the phone so that did not do anything.
It seems like the only thing to do is to send it in for a warranty repair.
With my self cracking the workshop told me that some of the frames where faulty placed in the factory and therefore might crack the screen after a long time under pressure.
Perhaps this is related somehow, though it feels and looks like a software bug.
Thank you for your reply, i'll be sure to keep a look out on that thread. (i found it now, but i could not find it before i posted this :S)
Thanks again
The kitkat update was rumored to remedy these touch screen issues. Have you updated? My C6906 was giving me occasional touch screen issues but they are non-existent after updating.
Sent from my C6906 using XDA Premium 4 mobile app
Yes i have installed Kit Kat, seemed to help at first but started acting out again the same day.
I even did a factory reset with newest firmware downloaded through PC Companion.
I'll keep looking around and post my findings.(If any)
Update:
So we both sent our phones to the service center and sold them right afterwards. Could not find a solution for the problem and the service center ended up replacing my handset and my wifes screen.
I now have a Nexus 6(it's so fantastic!) and she has an iPhone6 plus(Blaaarh...)...

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