I have now done several test and have found what I believe is a serious bug in the ROM, making the Kaiser virtually useless for business users.
When the device is protected by a password (Start/Settings/Lock), the start menu freezes after ending phone calls. In addition, the backlight turns off.
This only happens if the phone call is long enough (more than a few secs) for the display to turn off during the call. This is to prevent accidental button presses. When the phone call is ended the display should come back up, however, this is where bug seems to manifest itself. Somehow the password protection gets in the way and turns the display off and freezes the start menu.
The reason why this is serious (especially for business users) is that when you use MS exchange sync, many businesses enforce policies requiring a device password (common & recommended practice). This means that the option of turning the device password off does not exist. Therefore, using exchange sync (with security policies enforced) and making phone calls does not work.
I have now made several hard resets and used two different SIM cards. However, I was not able to try this on adifferent device. Therefore, I would be grateful if somebody could try if they experience the same issue. Disabling the device password fixes this, so you won't be stuck if you try.
I will return my device tomorrow for a full refund, unless the store can show that this problem is specific to my device and that a replacement unit works properly.
Many thanks for any help!
Cheers
Magxs
what rom are you using? I have not seen this problem at all on the various AT&T ROMs.
I am using the official & released HTC TyTN II ROM on a device branded as such. Got the device on Tuesday as official retail unit, so it is not pre-production or beta.
Interesting to hear it works on the ATT ROM. HTC must have messed it up. Maybe it is just my device.
Thanks for the info.
Ok, there is a workaround now that I can live with for the moment. All you have to do is to toggle the power off and on when it hangs and it is all back to normal. Not too bad.
Hope they fix it though...
Same error for me!
Hi Magxs
I cannot tell you how pleased I was to find that someone else has experiencing the same problem! I have _exactly_ the same issue. Like, you, I use the phone for business use so there is absolutely no way I can use it without a device pin (well done on discovering that by the way). As you mention in your last post, switching it on & off fixes the issue but it's a bit of a pain.
HTC have got a good reputation on getting fixes out quickly so let's hope that'll be the case here.
Ben
Always good to know you are not alone with a problem. I also have a thread about this over at MoDaCo: http://www.modaco.com/Bug-Device-password-fre-t258974.html
The issue is getting some attention now. Just hope it is enough for them to do something about it.
Hi
I have built a small application that will hopefully resolve this problem, it is over on the thread at: http://www.modaco.com/Bug-Device-password-fre-t258974.html
The problem with the Kaiser seems to be because on a call when it has a password set it's entering an "idle" mode rather than just turning off the backlight. Idle mode is something normally not used on PocketPCs. Once in idle mode it responds to key presses etc but doesn't leave "idle mode" so it appears frozen or in an odd state as nothing lights up!
Regards
Phil
I experienced even more issues!
Please can you share with me if you have found more complete solutions?
I experience "freezing" after long calls, same as you.
But also when replying to SMSs
Even when the device is not used for some minutes: first backlight goes off or almost off, then the start button (software and hardware buttons) become not responsive:solution? Soft reset! or wait 25 secs
Please help
Saulo866
Problem is widespread
I too have this exact same problem. If the phone screen goes off during the call, the end button will lock the screen. Have you noticed that pressing and holding the end button puts a screen lock on the device?. Never seen this in any other device. Normally holding the end button cancels the Data (HSDPA, GPRS etc) connection. I will try the solution and see how I go.
This is just one of a number of problems. I also find the phone goes in "Roaming" mode even when connected to my own provider, and there are annoying problems with calendar synching. Gr8 device...but!
KaiserCallEndFix.exe needed
I cannot log in to Modaco. Even after registration, no validation email sent to me. Can any friend here post the fix for TyTN II ( KaiserCallEndFix.exe) here, so I can download it!
Thank!
This has gone rather quiet, I'm using the Reg edit listed earlier that forces screen to stay on during call but it's not ideal.
Anyone else solved it besides the button press workaround or Phil's Exe file?
I also suffering a different side effect from this problem.
I choose to deactivate the lock function to avoid the on-off procedure after the end of everycall. But every 1-2 days my device stops working because it starts asking for the lock (even though the lock function is disabled!!!!!!).
If I soft reset the device the problem disappears. Does anybody also have this problem?
Is there any news on when HTC will definitely solve this issue?
this problem stilll exists. thought it was just me. Just got 2 phones from orange - complained tothem about this bug & they sent 1 replacement phone. even though I told them it was a software issue. new phone arrived and problem is still there . Orange have escalated the issue to their technical people. I await their response. I also spoke with HTC technical support in the UK who claimed not to be aware of this issue. One thing they did agree with was that if youhave a pin , when asked to input the numbers upon switching on the device , the screen goes half dimmed so you cant see properly what you are tapping in. no mention of a fix anytime soon though. lets hope HTC do sort this out an drelease a fix because I do really like this device.
great forum btw
My phone has had this issue since I got it back in Feb/Mar 08, i just hit the power button on/off and dealt with it. I'm suprised this thread is months only and HTC hasnt fixed it yet. Why are they so slow to fix issues?
omg, thanks god that i am not going crazy,
ive been using a mda vario 3 on t-mobile,
since dec 2008, got the same freezing problem...
hoping for a update to be released by htc etc, then got a replacement phone after 6months, and still same problem.
i just spoke to the technical dept and he doesnt know any problems with this,
thanks for the insight on how it occurs.
so now im gna have a serious complaint abt this, to t-mobile.
and get htc to sort it out.
heheh
Related
Good Afternoon
I had a new TyTN II Delivered from orange after mine was nabbed at the weekend, and i locked it remotely. When i make a call now all is hunky dory, but whilst in that call if i go to press START for example nothing will happen, so again i try another way and press X to go to the today screen to then press start, Nothing happens.
I inform my caller ill call them back, and end the call by either pressing "End Call" or pressing the Red Button, and then instantly the Back light defaults to a very low setting, and it did NOT do this on my previous TyTN II.
I have spent a fair while looking through here and google (and also MoDaCo Forums) trying to find a solution. I only know of one other person on MoDaCo who has the problem, and i have tried hard reset on the device too to no avail.
It is a Orange HTC TyTN II, so i have called them also for advice and they know about as much about it as i do.
This is a plea for someone here maybe to lend me a hand and sort this out, otherwise its going to collide with the nearest large surface in the next few days ha ha.
Thanks again for reading, and I hope someone can help me!
Sean Saunders
screen off
I select don't blank/turn screen off in a call, as I often want to enter dtmfs for mailboxes, or conf calls, downside uses a bit more battery
Hi mgr2003.
I have these options set, and it doesnt make a blind bit of difference unfortunately. I was hoping for some kind of CAB file for a fix? I dont know whats wrong with this device but its not as good as my previous TyTN II.
Sean
This question keeps being asked about once every week since the TyTNII came out. Sorry, but it is getting a bit annoying....
Once again: it´s caused by a bug in the HTC ROM and happens when a device password is set and the backlight times out during a call. Solution: disable the device password or - if you want to keep the password - push the power button twice after a call and you are back in business.....
That would be an all well and good answer but i do not have a password set on my device, so the answer doesnt justify?
Cheers for the Advice though.
Sean
I also have that problem with my tilt....when i am on a call the screen turns off..How can i disable this?
In that case I apologize for my somewhat rude reply. Your problem description just seemed to fit that bug exactly....
Sorry, have no idea what else may be causing that behaviour. Good luck, and if you manage to fix your issue be sure to let us know!
Did you use Kaiser Tweak to disable fast sleep?
Hi
I havent done anything to the device, it is exactly as shipped by OrangeUK. Its only 3 days old now, so not even had a second to do anything but use it.
Sean
I have an Orange TYTN II and this bugged me too.
Download Kaiser Tweak http://forum.xda-developers.com/showthread.php?t=333898
Follow instructions on thread and disable Fast Sleep (advised)
Normal Backlight and Power Settings will still be active
I have had the same results on three seperate phones.
All three phones have the following Device Information:
ROM version: 1.56.421.1
ROM date: 10/26/07
Radio version: 1.27.15.32
Protocol version: 22.51.88.13H
Phones hang when locked, which stops all incoming calls. Can only recover by resetting phone. This makes the phones unusable while travelling.
The symptom:
The screen cannot be activated after the power button is pressed. It is as if the phone is powered off although the LED is still flashing (slowly) indicating that the phone is still powered on.
This generally occurs after the phone is locked, the screen is switched off by briefly pressing the power button, and the phone is not in use for a while (+- 10 min).
The cure:
The power switch has no affect. The only way to get the phone to switch on is to press the reset switch at the bottom of the phone and then press the power button.
Leaf have:
a) Reloaded the ROM’s on both phones.
b) Replaced the board on one phone.
c) Replaced the phone in b) with a new phone.
None of these actions has resolved the problem.
Your help will be most appreciated.
its called the sleep of death.......there's have been threads about this in the past, dont know if there has been any resolution or not, but its a good start search for it
I has having the same problem, two to three times a week.
May be a total coincidence, but mine stopped locking up after I changed the "Today timeout" from the default 4 hours to 12 hours.
Start / Settings / Today / Items
like I said, I have no idea if this will work for anyone else - but it seems to have solved my problem.
If this happened after a phone call then it´s a known bug in the TyTNII HTC ROM, which will result in the above behaviour when a device password has been set and the screen switches off during a phone call.
If this is a known problem, how did you manage to find out?
I have not managed to find any related info on the HTC site. Also the local agent Leaf is not aware of it (to my knowledge).
Have you any idea how we communicate with HTC and actually get a response?
Does anyone on this site represent HTC or does anyone know if HTC monitors this site?
Optimistisch_nl said:
If this happened after a phone call then it´s a known bug in the TyTNII HTC ROM, which will result in the above behaviour when a device password has been set and the screen switches off during a phone call.
Click to expand...
Click to collapse
My Tilt would freeze after being asleep for a while. Never after a phone call.
The original thread has quite a bit of information on various reasons why this can occur and suggestions on how to solve it. As suggested by others, you can find this thread by doing a search on 'Sleep of Death Kaiser'. If you're feeling particularly lazy, you can use this humorous link to get the same search results.
Even if this thread *DOES* contain new and useful information, it'll be nearly impossible for others to find, amongst the other redundant threads on this topic. By starting another redundant thread, you add to the clutter of the forum, making it much harder for others to search for solutions.
As for HTC, they have their own forums, located here
(also found on google, but not the top result (5th to 10th), by searching for HTC forum.
I'm having problems with the softkeys, specially the left one it usually bounces and repeat the keystroke.
Has this happened to anyone?
similar problems here. little bit irritating.
Sometimes, too. More than that I have to push it few times to make it "click"
This was my last HTC
Same here! Weird.
I have this problem too. And also my camera have one horizontal line that changes color, on preview and on pictures. I tried to contact HTC in UK because i bought my phone there (i live in Croatia). But no response.
Same problem
Hi,
I have the same problem in my phone bougt this christmas. Left and right from joistick, and both softkeys work very very bad. Sometimes I have to press hard to obtain some response and others only one press makes two or three movements. This is very anoying while selecting pictures or using the calendar.
I'm searching for the invoice to take it to the technical service.
Best regards,
same problem here, can you please tell me wich rom you are using, the HTC rom or WM 6.1. I'm using 6.1 ROm and am wondering if the problem is ROM related or a hardware issue
Hardware, I kept the phone as it came in the box.
Litoven said:
Hardware, I kept the phone as it came in the box.
Click to expand...
Click to collapse
Quote. HW problem.
Bad unit
Anybody fixed this problem? By HTC service maybe?
same
same problem!
has anyone fixed the problem?
my wings always jumps 2 steps when i push the button once.
greets
schneidl
Ive just sent my phone off to HTC to be looked at (hopefully repaired under warranty). I've had the same stress cracks a lot of people seem to be having. And also the problem of multiple button presses randomly, lost count of the number of blank sms replies i sent because of it.
I'll let you know if I notice any improvement when i get the phone back or if they mention it at all.
problem
I sent 2 time my s730 to repair service for this problem. Finally they change the keyboard. The problem is reduced but not really solved.
I'm not sure it is a HW problem.
My phone is going back to HTC on monday...
1) single keypress jumps the menu twice
2) cracks in the side where the screws start
3) phone is very slow
The guy on the helpdesk asked me if I had ever upgraded my phone... so I had to tell him that it is HTC policy to not make any new updates for phones, they just bring out new phones... no reaction whatsoever...
I have an AT&T tilt and I just upgraded it to the WM6.1 ROM from the HTC webpage and since then I have noticed that when I turn of the screen, all of a sudden it just lights up for a sec and turns off again, without any reason, is there a way to fix this, do i have to flash it again? what do I have to do?
i have the same issue, seems like after i flashed it happened.. any ideas?
one cool feature is that when it flickers, if u press the screen constantly, it flickers.. like a strobe light.. lol
I have the same problem. It's annoying because I think I'm getting a text or call. and usually I don't receive texts, i have to see it light up then press the mail button to see if I have a new text. ARGH.
My Tilt does the same thing. It's a whiteish-gay light. It'll come on for short bursts or I'll notice it on in the middle of the night, and who knows how long it's on until I notice it.
I had upgraded to WM6.1 a while back, and didn't have any issues, but had to hard reset my Tilt and it has been doing it since.
It doesn't do it all the time, either. Weird.
Mine Does The Same Thing
I hope there is a fix some time for this ..
I'm glad i am not the only one, but havent found a fix yet
I seem to remember there being an issue with screen flicker when the Tilt first came out, I think it was related to having Telnav selected in the today screen items tab. Try removing the checks one item at a time from the items tab, I doubt it will be as simple as a software conflict but it could be worth trying.
I had an issue with SPB Pocket Plus on my today screen, once I moved it in to a tab on SPB Shell the issue disappeared.
Fixxed?
I dont know if it just stopped doing it, I am not paying attention anymore or if one of the many things I did finally worked, but the truth is i havent seen it do it again, Thanks to everybody
It been happening on my Tilt since I got it last month.
This is happening on my tilt too... only after upgrading to 6.1. Glad to see it is not just me, but very concerning that this is a problem directly in the 6.1 TILT rom.
Bump........
Any body have any luck on this? I continue to have this problem.
Adding my voice and another symptom
is anyone else having this problem:
1. lock the tilt by tapping 'device unlocked'
2. tap the power button.
3. the backlight comes on, no picture but instead of flashing it stays on draining the battery
4. tap the power button to turn the tilt back on
5. tap the power button to turn tilt back off again
6. tilt stays off.
the issue did not change with the backlight hotfix.
Maybe try another ROM
Finally, i found others with this stupid glitch
I thought it was a hardware error, so i had AT&T send me a warranty/replacement, and guess what... comes out of the box and STILL DOES IT! Has anyone with this problem tried installing a DIFFERENT ROM, like one from the XDA forums? I'm about to try that, because i am fed up with this. I will report if it works. ARG!
Sorry for the ranting. but in a way, i'm relieved. that there are others with this problem
... It might pay to just go back to Windows Mobile 6.0.....
-=ZYXTIA=-
Different ROM fixed problem, but just had more problems after. Sorry guys.
Me Too...
I am glad that I have found other people with the same issue as me. I thought it was just my phone, as I do a lot of backups and restores after I do something stupid with my phone and I also use a lot of beta/unstable software, and figured it was caused by these. However, it only happened after I upgraded to 6.1 stock ROM. Maybe somebody can figure out exactly why this happens, and then we can come up with a fix. I am just happy that I'm no longer alone with this issue
-Dave
I'm very pleased to know that it isn't just me experiencing this stupid backlight issue.
It started happening the second I upgraded to WM6.1
Funny thing is, it only happens to me if I Lock the phone (keys) and turn off the screen. If I just turn off the screen without locking, the backlight stays off.
It would be really great if someone could come up with a fix for this that doesnt require me to reflash my phone with some cooked up rom
has anyone tried this hotfix?
http://www.htc.com/us/SupportDownload.aspx?p_id=67&cat=1&dl_id=269
i'm experiencing the same problem, will try it and post back as soon as i can
edit: didn't work. got some error about it couldnt remove the old customization tool or something like that
Running the AT&T 6.1 ROM and silly thing turns on by itself at 12 midnight. No connection to anything as I leave it in Flight Mode. Only goes off after I hit the Power Button. Drains the battery down to about half by the time I leave for work at 7AM.
Really is annoying!
Possible Solution
If you are still under warranty, call up AT&T warranty replacement (Customer service is 1-800-331-0500, and just ask for warranty department), and tell them you have this problem. TELL THEM YOU THINK IT IS A HARDWARE ISSUE, and they will send you a replacement, refurbished Tilt. The next one will also have WM6.1 on it, and do the same thing. HOWEVER, it is AT&T policy that after two replacements, instead of getting another one the third time, they give you a refurb of a DIFFERENT MODEL. That is how i got the AT&T FUZE (a.k.a. the HTC Touch Pro, a.k.a the "Raphael"). It doesn't have that problem. But otherwise, i have no other suggestions. i'm just sick of having AT&T screw up the phone's software, and then try to pass it off as quality.
Mine comes on exactly at midnight!
Annoying as hell...and the light from it wakes me up from across the room.
Mack
Hi Guys, the home screen (and all other screens on the phone) flicker and fizz on my HD7. It comes and goes. It started doing it yesterday and a reboot fixed it, but its come back today. It even got to the point where I could not unlock the phone because I couldn't see the keyboard on the screen. The whole screen was black. I eventually managed to unlock the phone because I remembered the location of the keys, but its a bit weird. The only thing I have installed recently is the Faceboot app. I think I'll remove that to see if it makes a difference.
Video here http://www.youtube.com/watch?v=uV2rREcoiOQ
Not sure whats going on with youtube, but I recorded another one here http://www.youtube.com/watch?v=_XDcA7c2Rb0
If it doesn't work, try again in an hour or so... hopefully youtube will have pulled its finger out by then and finished processing the vid!
Here's another vid of the keyboard going mad in the messaging screen... hohum..
http://www.youtube.com/watch?v=goFLPT9UcCM
If you press the volume buttons when it happens, it seems to fix it (well it did for me the one time I got to try it).
Gordon.
mictho100 said:
Hi Guys, the home screen (and all other screens on the phone) flicker and fizz on my HD7. It comes and goes. It started doing it yesterday and a reboot fixed it, but its come back today. It even got to the point where I could not unlock the phone because I couldn't see the keyboard on the screen. The whole screen was black. I eventually managed to unlock the phone because I remembered the location of the keys, but its a bit weird. The only thing I have installed recently is the Faceboot app. I think I'll remove that to see if it makes a difference.
Video here http://www.youtube.com/watch?v=uV2rREcoiOQ
Click to expand...
Click to collapse
What were you doing before this happened??
Absolutely nothing! I literally just press the power button to turn on the screen to login to the phone (note: Im not booting, the phone is only asleep) and the issue is there. Its doing it by itself. As far as I can trace back my steps there could be two causes I can think of. Though these might just be a coincidence obviously. I installed the Facebook App (which is now removed) and I changed the wallpaper to a photo I took with the phone's camera. Not exactly 'hacking'.... I removed the Faebook app and changed the wallpaper and rebooted the phone. Its been OK since yesterday, but we'll have to wait a bit longer to see whether it returns. The keyboard bit is especially funky, as its a pain to type anything when all the keys are flashing randomly....
This has happened about 3 times to me -- always when I'm running some fairly intensive UI operations - scrolling around the Zune hub, the marketplace. Could be a coincidence, I guess.
check this out
http://social.answers.microsoft.com...7/thread/a67013c6-5e38-47ac-a486-495e8b1dbdac
+1 (HD7) Happened a couple of times (wasn't doing anything special).
happens to me from time to time.. sometimes itll go away or i just reboot the phone.
it seems to happen when im doing a lot of things, i figure its just early glitches in the software
I've had both of these glitches today (the flickering home screen and the bizarre looking messages app), and I only bought the new handset yesterday. I know it's early days for WP7, but I really would have hoped there'd be some degree of stability.
Anyway, regardless of what I think, I'd appreciate the ability to terminate an application myself since this would appear to be related to a process not releasing the screen completely. Can't do it at the moment, but I hope Microsoft can give us that capability in the first service release.
Similar Problem
Hey,
I've watched the Youtube videos that were posted and my problem is similar but worse, the screen doesn't just flicker it turns into a kind of trail when I scroll up and down on the home page. So for example my top two tiles are Phone and Messaging, when this happens I get partial images of those two tiles up and down the screen.
I'm not sure whether this is just a software issue or whether its worth returning now while its still relatively new and getting a new one.
I will see if I can find the photos I took on another phone and post them.
Any thoughts will be gratefully received.
Many thanks,
Jess
Hi Guys,
Sorry to drag up an old thread but I work for a major UK Network in the technical team and I've had a few customers reporting this fault on their HD7's. I'm just interested to see the general consensus of users and whether they have suffered this issue be it intermittently, constantly or even just once or twice. I'm also interested in whether there are any temporary solutions to the problem. I may be able to raise this further with HTC although from the looks of it, there are numerous cases open regarding this complaint. The puzzling factor is it only seems to affect the HD7 and not other WP7 handsets.
Thanks in advance.
Just once for me. What I noticed about it when it happened, was that it reminds me of the gleen flicker on the xbox360 when you power it off.
I get my screen completely garbagging maybe twice a week, reboot cures it. I suspect a firmware glitch which I'm hoping Nodo will cure.
lynxboy said:
Hi Guys,
Sorry to drag up an old thread but I work for a major UK Network in the technical team and I've had a few customers reporting this fault on their HD7's. I'm just interested to see the general consensus of users and whether they have suffered this issue be it intermittently, constantly or even just once or twice. I'm also interested in whether there are any temporary solutions to the problem. I may be able to raise this further with HTC although from the looks of it, there are numerous cases open regarding this complaint. The puzzling factor is it only seems to affect the HD7 and not other WP7 handsets.
Thanks in advance.
Click to expand...
Click to collapse
As you imply, this is a known issue. Its also been fixed already by HTC in a subsequent firmware which football has made available on another thread. For those not comfortable with flashing the firmware manually the updated firmware will be included in the NODO update.
A post in this thread http://forum.xda-developers.com/showthread.php?t=1003919&page=2 confirms that the firmware is updated once Nodo is applied to a handset - 2250.09.16901.401 to be exact.
I manually flashed firmware 2250.09.16803.206 to my device which fixed the video issues.
Seems rather telling that you have come to XDA-devs rather go through your carriers formal business ties to HTC??