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Ok, so this might be more of a rant than it is a question, but I am still curious as to see who else here has had to deal with the same thing I have.
Back in December, I finally managed to wiggle out of my AT&T contract so I could swap over to Verizon like I have wanted to for a long time. I really only had two reasons for wanting to do this and that was data caps and very poor service for my area(s). Before I made the switch, I actually borrowed two different cell phones from friends and tried them out around my residence just to see what my service would be like. Knowing that I live basically in isolation (one hour from the nearest large city) I needed to know that I would get decent reception.
Seeing that I was going to get perfect cell reception, I pulled the trigger and signed up with Verizon for four phones. Awesome. Up until three weeks ago, I had nothing but the best service you could ask for. Anytime at home you could make calls, use data and do whatever you wanted/needed to do. Sweet.
Then along comes Spring time and with it came its naughty sibling: thunderstorms. Now, I know all to well from working in telecom that wind, rain, and lightening can do some pretty awesome stuff to our telecom and digital communication services, so when a nice storm rolled through my area, I wasn't totally shocked to notice having no cell service that night when I got home from work. The next morning, the problem was still there. Again, not a shocker and no big deal in my eyes as stuff happens.
The storm in question happened on a Thursday, and by Saturday evening I was getting a little distraught by not having any service at the house. Mainly because I'm also a small business owner and I am always on call with work. As you can imagine, having a reliable cell phone and coverage is very important to me. As most would do, I called Verizon and voiced my concerns and they issued a trouble ticket.
Two days later, they call me back stating that," the issue resolved itself and that I needed to check my service when I got home and call back should I have any other issues" Again, I work in telecom and this line isn't new to me. This excuse is usually used when a company acknowledges that there is an issue but can't seem to find the cause.
When I got home, there was still no service. Let's be clear, I'm not talking about poor service at this point, I'm talking about clearly, no service. Not even a hint of Verizon or U.S. Cellular signal for an entire three mile radius of where I live. Once again, I call Verizon and submit another trouble ticket... Three days later, Verizon calls me and states that they found one of the cell towers in my area that had a missing neighbor ID. Ok, I guess I can understand that causing some issues, so we'll see.
Still no joy. So I made yet my third call to Verizon and was told that they had done everything possible to resolve my issue and that my area is now considered to be a marginal coverage area, so I would have to deal with the issue or pay my ETF and use someone else.
As you can imagine, I complained until I got high enough on the food chain and got someone who is/was willing to look into the issue.
In the grand scheme, I've been getting excuse after excuse from Verizon and now I'm beginning to wonder if I should start looking into getting back with ATT because of this. I'm being told that they will hopefully have someone out to look at the tower within 7-10 business days (as of today)
Thoughts?
File with the FCC. If they HAD service where you live when you signed, and now they don't it CAN BE construed as breach of contract on their part. The FCC may help you with either getting a better response or get you out of your contract with Verizon with no ETF. Just know that it will take a couple of weeks to get resolved through them.
Sent from my N1, running CM7 and IntersectRaven's latest kernel. (AVS)
Babydoll25 said:
File with the FCC. If they HAD service where you live when you signed, and now they don't it CAN BE construed as breach of contract on their part. The FCC may help you with either getting a better response or get you out of your contract with Verizon with no ETF. Just know that it will take a couple of weeks to get resolved through them.
Sent from my N1, running CM7 and IntersectRaven's latest kernel. (AVS)
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FCC, huh? I know I don't need help getting out of my contract. They blantly offered to let me out of contract on the second phone call. Either I was complaining heavily or they aren't concerned about retaining customers. I really want them to fix the problem and not just cut me loose. It's not that I can't afford to change carriers as I could sell all four of my Droids and have more than enough to go with ATT. I just don't want data caps and Tmobile and Sprint have no coverage in my area. I could hack Sprint enough so that it would work with the Verizon partnership that's in my area, but I really don't want to do that. Although, if Sprint came out here... I would be nice. lol
Laramie1997 said:
FCC, huh? I know I don't need help getting out of my contract. They blantly offered to let me out of contract on the second phone call. Either I was complaining heavily or they aren't concerned about retaining customers. I really want them to fix the problem and not just cut me loose. It's not that I can't afford to change carriers as I could sell all four of my Droids and have more than enough to go with ATT. I just don't want data caps and Tmobile and Sprint have no coverage in my area. I could hack Sprint enough so that it would work with the Verizon partnership that's in my area, but I really don't want to do that. Although, if Sprint came out here... I would be nice. lol
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Well, maybe the FCC could light a fire under Verizon's a$$ and get the tower(s) fixed. Then you might not have to switch....
Sent from my N1, running CM7 and IntersectRaven's latest kernel. (AVS)
Maybe. I'll keep that idea on the back burner and see what happens this week. It'll be curious to see what happens when my work has to do something because my work phone is also on Verizon and I'm on call this week. LOL :/
Laramie1997 said:
Maybe. I'll keep that idea on the back burner and see what happens this week. It'll be curious to see what happens when my work has to do something because my work phone is also on Verizon and I'm on call this week. LOL :/
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FYI: If you do go the FCC route (I really hope you don't have to though) you will be contacted by Verizon's executive office. Telecoms have no choice but to respond quickly (and most likely in a favorable way for/to you). GL.
Sent from my N1, running CM7 and IntersectRaven's latest kernel. (AVS)
Well, as an update, I'm still working with Verizon in an attempt to get this matter solved. I'm starting to wonder if they haven't decomissioned a tower in the area for one reason or another because using some software with work and just knowing the general layout of my area, I can't see a Verizon cell tower for about a seven mile radius which uh, isn't right or it wasn't at one point.
Right now they have me marking my calls when they either drop, have poor call quality or can't connect at all. All I have to do is when this happens, I just dial ***** so that on the record it tells them to go back and look at the call before it. Supposedly, they can go in and look at which tower the phone used, transceiver on the tower and the node on the transceiver.
I still haven't called the FCC as I'm trying to be patient as I can be. My next step is to start turning in trouble tickets from my company's account that has something like 320 different Verizon lines. That's cell phones alone. If you threw in netbooks and air cards, you'd be looking at over 500 devices.. Maybe that would get their attention. I dunno.
I have been with sprint for 8 years now. Just got the M8 for the new spark network that according to sprints coverage map, I was fully covered in. We'll, that's not the case. Been having a lot of problems, mainly if I drop to 3g, I actually have no data and no phone calls and can't send texts . I have to wait until I'm in an area that I think may have spark, and reboot my phone. Then I get a flood of text messages and voice mails. This has been going on 3 days now. Apparently this is a mass problem that could be a while to fix. I still have ten days to return it and reverse my contract. Sprint is so bad that if I'm somewhere I don't know where I'm at and try to pull up a route on maps, it will fail to pull anything up, or search for a route until it says no connection, even with 4 bars. It's hard for me to leave since I've been with them for 8 years, but I'm really getting tired of it. Would like to know of anyone else is considering this, or may have left Verizon for sprint and why.
Varekai said:
I have been with sprint for 8 years now. Just got the M8 for the new spark network that according to sprints coverage map, I was fully covered in. We'll, that's not the case. Been having a lot of problems, mainly if I drop to 3g, I actually have no data and no phone calls and can't send texts . I have to wait until I'm in an area that I think may have spark, and reboot my phone. Then I get a flood of text messages and voice mails. This has been going on 3 days now. Apparently this is a mass problem that could be a while to fix. I still have ten days to return it and reverse my contract. Sprint is so bad that if I'm somewhere I don't know where I'm at and try to pull up a route on maps, it will fail to pull anything up, or search for a route until it says no connection, even with 4 bars. It's hard for me to leave since I've been with them for 8 years, but I'm really getting tired of it. Would like to know of anyone else is considering this, or may have left Verizon for sprint and why.
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I've been with Sprint a while too. Just LTE in my area, works great though. I'll see whenever spark comes to my area. Have you talked to sprint about this problem? Possibly a defective phone or your tower's messed up. Do you have the same issues on CDMA only mode?
Not sure it's possible but I wonder if loading the right PRL might disable Spark. Or there is a way to shut it off in the phone settings.
LTE is still up and down for me so I leave my phone on CDMA 99% of the tie for stability.
Most places that I need speed I have WIFI.
LTE just isn't there yet.
I'm on hairy edge at home and hairy edge at work (both places I don't need it).
Even when I'm in strong LTE areas if you hit a 3G pocket the phone behaves badly.
Have not had it long enough to know if it's better or worse than HTC One M7.
But I switched it to CDMA.
I just loaded PRL 56018. So it roams on VWZ (3G only).
Varekai said:
I have been with sprint for 8 years now. Just got the M8 for the new spark network that according to sprints coverage map, I was fully covered in. We'll, that's not the case. Been having a lot of problems, mainly if I drop to 3g, I actually have no data and no phone calls and can't send texts . I have to wait until I'm in an area that I think may have spark, and reboot my phone. Then I get a flood of text messages and voice mails. This has been going on 3 days now. Apparently this is a mass problem that could be a while to fix. I still have ten days to return it and reverse my contract. Sprint is so bad that if I'm somewhere I don't know where I'm at and try to pull up a route on maps, it will fail to pull anything up, or search for a route until it says no connection, even with 4 bars. It's hard for me to leave since I've been with them for 8 years, but I'm really getting tired of it. Would like to know of anyone else is considering this, or may have left Verizon for sprint and why.
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Go switch out the phone, another guy just did this in another thread Cuz his LTE wasn't working at all
~m8whl modded stock
2.265 Max ¦ 300 Min
ondemand
row
I had to switch my phone for the same reason you just stated. I don't have these issues anymore.
Sent from my 831C using Tapatalk
I have had sprint over 10 years now. Only reason I stay is I'm on Sero Premium. The network is absolutely horrible in my area. Dropped calls, week signal, 1X/3G/4G no data. I'm sticking it out for Spark & hoping 800 LTE will fix the coverage issues. The m8 has had better signal and seems to lock on a lot quicker. So far haven't had that many issues with it besides the network still sucking of course. If you don't have a good plan on Sprint I would leave. I think it will get better over time but it's still going to be a while yet. I have had problems since last July.
I left Verizon because of the ridiculous bills I kept getting. Boy is their network amazing. Signal and LTE everywhere.
Got the Sprint HTC one m8. I mean Sprint is just terrible. LTE barely works barely have a signal anywhere. Love the phone but only on WiFi around the City
Sent from my 831C using xda app-developers app
Success100 said:
I left Verizon because of the ridiculous bills I kept getting. Boy is their network amazing. Signal and LTE everywhere.
Got the Sprint HTC one m8. I mean Sprint is just terrible. LTE barely works barely have a signal anywhere. Love the phone but only on WiFi around the City
Sent from my 831C using xda app-developers app
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Same here. I got I think 9 people on my Sprint family plan, we've had Sprint for over 10 years now. I left for Verizon when the galaxy Nexus was relleased. Man, I loved Verizon, but my bill was upwards of $120 per month. Luckily I got to deal where if yo bought 2 or 5 GB plan, they would double it. So i had 10 GB of data at that time. The service was unbelievable, but I hated the price. So after 9 months, I came back to Sprint. Here in Boston, the service is great, but I've also seen a sporadic in and out connectivity.
Sent from my SPH-L720 using Tapatalk
The issue I'm having us that while on lte I'm not receiving calls..
Sent from my 831C using xda app-developers app
Well I made the leap. Went from 03mb to 21mb at work.
The past couple of days I have been noticing my texts have been taking longer to send. And I mean much longer. They occasionally stall in a queue. Because this was super annoying and I spent so much time troubleshooting it I thought I'd open this up and let everyone know its not a bug related to 4.4.2 or anything.
I did some digging around with some other customers who have the same problem on T-Mobile and the reports have been plenty. T-Mobile seems to be upgrading service nationally and whatever their doing is causing occasional blackouts.
If its old news I apologize but I didn't see this anywhere. This thread will be closed when the problem has been fixed.
Edit : Things have been reported as fixed and things are running much better on my end. Have yet to see a problem so I'm closing this thread. It may take hours or a day for the changes to roll out to everyone so be patient or call T-Mobile if it hasn't been fixed by tomorrow, 5-10-2014.
Sent from my Nexus 5 using Tapatalk
Edit : service is back for most
Sent from my Nexus 5 using Tapatalk
I'm getting real tired of T-Mobile. Literally the only reason I left grandfathered unlimited data on Verizon was to get this phone. I regret it every day. I hate this service, I hate it, I hate it, I hate it.
I checked their coverage maps like a hawk before I signed with them and my whole entire area was covered in "Excellent 4G Coverage" as well as "Excellent Voice coverage". Got the phone November 18th 2013 and didn't see LTE even ONCE at my house or in my neighborhood until February 2014. That was after calling them EVERY. SINGLE. DAY. Mostly 2-3 times a day. Not to mention all the dropped & spotty calls that I STILL have at home.
This is what you call "excellent" service? Really now... Excellent is supposed to be the best according to their maps. Which, might I add, they changed after I started calling them about my issues. I'd screen shot the maps before they changed them and sent them to customer service Rep after he told me I wasn't in a 4G zone. So I showed him and said that's not what your coverage map said last week when I joined...
Whatever they're doing they better do it quick. So tired of this T-Mobile BS. I love my nexus, but they're ruining it for me. I'd go back to Verizon in a heartbeat if I could get my unlimited data back. No hesitation.
RoyJ said:
I'm getting real tired of T-Mobile. Literally the only reason I left grandfathered unlimited data on Verizon was to get this phone. I regret it every day. I hate this service, I hate it, I hate it, I hate it.
I checked their coverage maps like a hawk before I signed with them and my whole entire area was covered in "Excellent 4G Coverage" as well as "Excellent Voice coverage". Got the phone November 18th 2013 and didn't see LTE even ONCE at my house or in my neighborhood until February 2014. That was after calling them EVERY. SINGLE. DAY. Mostly 2-3 times a day. Not to mention all the dropped & spotty calls that I STILL have at home.
This is what you call "excellent" service? Really now... Excellent is supposed to be the best according to their maps. Which, might I add, they changed after I started calling them about my issues. I'd screen shot the maps before they changed them and sent them to customer service Rep after he told me I wasn't in a 4G zone. So I showed him and said that's not what your coverage map said last week when I joined...
Whatever they're doing they better do it quick. So tired of this T-Mobile BS. I love my nexus, but they're ruining it for me. I'd go back to Verizon in a heartbeat if I could get my unlimited data back. No hesitation.
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If you are that unhappy, then change carriers.
Edit: Looks like there was a network issue in a few states. http://downdetector.com/status/t-mobile/map/
I understand his frustration. Its not easy just to change carriers anytime you want. Depending on where you live, your budget, the kind of phone you want, etc. T-Mobile is a hit or miss depending on where you live. They're upgrading like a madman though to try to give everyone good coverage. I just can't use Verizon because of 3 reasons.
1. No unlimited data.
2. No Nexus 5?
3. Higher phone bill with no unlimited data.
T-Mobile is generally a pretty good carrier. I've been with them since 1999 and they've gotten better ever since. I suggest you speak to a higher up to see what can be done if you're not happy then. The SMS problem seems to be fixed for the most part I'm no longer having problems. If you do have problems that aren't fixed you should call T-Mobile and ask them to have a look at your line.
Sent from my Nexus 5 using Tapatalk
Won't go back to big red without my unlimited lol. Sprint is garbage in my area. Utter and completely useless garbage. ATT is an option I'm currently looking into. Don't worry mate, I'm in the process. They won't have my business for long.
Not after they f'ed me at the drive thru (lethal weapon 2 ref)
Edit: checked that link, my whole area is currently down (according to that map). This is just ridiculous now.....
RoyJ said:
Won't go back to big red without my unlimited lol. Sprint is garbage in my area. Utter and completely useless garbage. ATT is an option I'm currently looking into. Don't worry mate, I'm in the process. They won't have my business for long.
Not after they f'ed me at the drive thru (lethal weapon 2 ref)
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AT&T may be your only option using the Nexus 5 reliably in your situation. Sprint and Verizon I have no experience or knowledge of at all. But Sprint until 4.4.3 won't work reliably.
Sent from my Nexus 5 using Tapatalk
Post screenshots. As of now I don't think Wideband in Columbus, Ohio is live. My speeds are the same as before. What speeds should we be getting?
Anyone know the screen mode # for the flex to see the information?
I see this hidden menu option but not sure where to find if I'm on 15mhz.
*3845#*959# And don't want to mess my phone up. Lol
http://www.lg-phones.org/lg-g-flex-hidden-service-menu.html
Sent from my LG-D959 using Tapatalk
Hmmmmm i tried them numbers for Sprint and it didn't work but in your menu do you see lte engineering? I know for Sprint what i do is ##debug# takes me to a menu where i can see lte engineering and in there it would show which band your connected to.
yellowman82 said:
Hmmmmm i tried them numbers for Sprint and it didn't work but in your menu do you see lte engineering? I know for Sprint what i do is ##debug# takes me to a menu where i can see lte engineering and in there it would show which band your connected to.
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I looked and don't see that. Maybe I'll post all the options later. It's like 3 screen shots.
3845#*959# This is the hidden menu for T-Mobile. In the OP I had a * in front and was wondering why it didn't work. lol
For AT&T: Go to dialer and enter 3845#*950#
For Sprint: Go to dialer and enter 3845#*995#
39.51 down, 11.86 up, on VOLTE inside my house, outside of Chicago..
wase4711 said:
39.51 down, 11.86 up, on VOLTE inside my house, outside of Chicago..
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Nice but do VOLTE has anything to do with your network speed? Thought VOLTE was voice over lte so you can talk on the phone while browsing the web using lte?
yellowman82 said:
Nice but do VOLTE has anything to do with your network speed? Thought VOLTE was voice over lte so you can talk on the phone while browsing the web using lte?
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Not sure if it does anything for speed, since I am usually on wifi, and dont pay alot of attention to OTA data speed..
If I recall, when I did some tests awhile ago, I never got more than 14-20 megs down, and 6-7 megs up while in my house.
I thought those speeds were acceptable.
T-Mobile has a fantastic network in my area, and I was very happy with their phone/data speeds and quality, even before these updates..
wase4711 said:
Not sure if it does anything for speed, since I am usually on wifi, and dont pay alot of attention to OTA data speed..
If I recall, when I did some tests awhile ago, I never got more than 14-20 megs down, and 6-7 megs up while in my house.
I thought those speeds were acceptable.
T-Mobile has a fantastic network in my area, and I was very happy with their phone/data speeds and quality, even before these updates..
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Yea i just did a google search and basically VOLTE really doesn't improve network speeds either T-Mobile updated something through that update or probably the tower around you got a small upgrade. I'm on sprint and i can't complain much as to they are really improving their network and trying to get everywhere covered here's some speeds of mine on sprint.
wow, where are you located?
before I came to Tmobile in February, I was a Sprint user for many years, and, I never had many problems with their network, although the data speeds were horrible.
when they announced the "new" network last year, I was excited that Chicago was one of the first cities to be upgraded; however, once the "upgrade" started, the network was horrific for me; we couldnt make phone calls from our house, data/calls would drop everywhere, and even with an AirRave, their service went from OK to unusable for me. Fortunately, Tmobile announced their program to pay your cancellation fees and such at that time, so we switched to TMO, and have had fantastic service from Day one.
I hated to leave Sprint after all those years, and especially when there was this promise of their great "new" network, so I am amazed to see you have such fantastic speeds and good call quality with them now.
wase4711 said:
wow, where are you located?
before I came to Tmobile in February, I was a Sprint user for many years, and, I never had many problems with their network, although the data speeds were horrible.
when they announced the "new" network last year, I was excited that Chicago was one of the first cities to be upgraded; however, once the "upgrade" started, the network was horrific for me; we couldnt make phone calls from our house, data/calls would drop everywhere, and even with an AirRave, their service went from OK to unusable for me. Fortunately, Tmobile announced their program to pay your cancellation fees and such at that time, so we switched to TMO, and have had fantastic service from Day one.
I hated to leave Sprint after all those years, and especially when there was this promise of their great "new" network, so I am amazed to see you have such fantastic speeds and good call quality with them now.
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I'm located in Miami and before having a sprint spark phone i had the note 2 which was really struggling on the band 25 network, i too was considering leaving them for T-Mobile but when the flex came out i went to the store to check it out and ran some speed test while i was there and i was amazed by sprint spark new bands so i decided to stay but I'm pretty sure Chicago should be good now or atleast picking up, sprint choose the best route in upgrading their network so it's really going to pay off when they are complete.
Stay on topic please both of you. Hehe j/k.
I left Sprint after 14 years for T-Mobile a little over a year ago. It's kind of funny how Sprint and T-Mobile switched roles at least in some places. T-Mobile use to suck but now Sprint does. I'm really surprised how quick T-Mobile improved the network. I thought Softbank would turn Sprint around quickly but that didn't happen. Now if the Sprint/Tmobile merger happens I don't see that being a good thing. If it does happen I'll probably go to AT&T.
I get around 20mbps with T-Mobile and that's more then enough for me. I'm running a lot of speed test waiting for the Wideband LTE to be active though. Lol
Man those Spark speeds from Sprint are insane! Honestly if Sprint could roll those numbers out for majority of consumers, I'd all be for the merger, lol!
JesseMT4G said:
Man those Spark speeds from Sprint are insane! Honestly if Sprint could roll those numbers out for majority of consumers, I'd all be for the merger, lol!
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I was more shocked when i ran the app and got these results when i'm usually averaging between 25~40mbps. I would like the merger to happen because it will actually give them a chance to compete against the big 2 major carrier especially with their prices.
I cant imagine that with the hundreds of millions they have both spent recently to upgrade their networks, their networks beings incompatible with each other, that there will ever be a merger between these 2..would the "merged" company be GSM or CDMA? Would they have spent 100's of millions to upgrade their incompatible networks, if a merger was in the works?
Doesn't make any sense, but who knows..
Sprint is taking years upgrading it's network even with Sotfbanks $. T-Mobile upgraded the network in a year. I really don't see prices going down if the merger happens. If anything they would go up. I'm just shocked Hesse still has a job. I do want to see Sprint turn things around though.
sweets55 said:
Sprint is taking years upgrading it's network even with Sotfbanks $. T-Mobile upgraded the network in a year. I really don't see prices going down if the merger happens. If anything they would go up. I'm just shocked Hesse still has a job. I do want to see Sprint turn things around though.
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Well you see that's where you don't know the difference the reason they're taking longer is the direction they went by also changing the whole equipment base etc at each site which are going to pay off in the long run tmobile isn't doing that they just upgrading their speed and such that's why they are finishing way quicker which is going to hurt them later on in the future when they really realize that it would have to replace almost all the equipment in that base site which will lead to problems like customer calling and complaining about the issue they are having with their service and such basically its going to be a deja vu all over again.
Here's what I'm seeing in Birmingham, Alabama. War Eagle !
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yellowman82 said:
Well you see that's where you don't know the difference the reason they're taking longer is the direction they went by also changing the whole equipment base etc at each site which are going to pay off in the long run tmobile isn't doing that they just upgrading their speed and such that's why they are finishing way quicker which is going to hurt them later on in the future when they really realize that it would have to replace almost all the equipment in that base site which will lead to problems like customer calling and complaining about the issue they are having with their service and such basically its going to be a deja vu all over again.
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Dude take off your Sprint blinders. lol I was with Sprint for 14 years and had so many phones I've lost track. lol My point is I know what's going on in the wireless industry. Sprint is taking years to upgrade the network because they keep making bad decisions. Clearwire was a bust. WiMAX was a bust. LightSquared deal was a bust too – granted, that one wasn't really Sprint’s fault. Oh and the big Nextel mistake. Sprints history shows an inability to pick a winner. The only customers calling to complain are Sprints. I feel bad for Sprint customers when Hesse says "just wait for the network of your dreams". lmao They have been waiting for years. Sprint should be giving them a credit since some can't even watch a youtube video. I was one a year ago and Sprint said all 4 of my phones were defective. lol They offered me a one time $5 credit. I laughed then hung up the phone and went to T-Mobile. Then Sprint comes out with Framily. lol I think that's so stupid. I don't want to have recruit strangers and then worry about them paying the bill on time so my bill doesn't change.
T-Mobile has expanded Wideband LTE into 16 total markets, giving all T-Mobile LTE devices a speed boost with capable peak network download speeds up to nearly 150 Mbps. In January T-Mobile bought a swath of unused spectrum from Verizon Wireless for $3.3 billion that will help expand its coverage to more regions outside of the metropolitan areas.
I really hope the merger doesn't happen because T-Mobile is hot and Sprint will just cool them off. lol Hopefully T-Mobile can get another 3 billion for the failed deal like what happened with AT&T. No one can predict the future as far as you saying T-Mobile will go through what Sprint is going through now. Good thing is I'm not in a contract. Hopefully Sprint can turn things around and fix the bad image they have now. No one can deny, 2013 was T-Mobile’s year.
Report: T-Mobile best, Sprint worst carrier in KC
http://m.bizjournals.com/kansascity...e-best-sprint-worst-carrier-in-kc.html?r=full
Seems like I read somewhere that as of Jan 1st 2014 T-Mobile opened up 75,000 new towers in North America, supporting 4g LTE. I had Verizon for years then went to AT&T for about 6 months and now on T-Mobile. Verizon did have the best coverage of 4g lte , at&t was OK but I always had to fight them about BS on my bill and overages. I had a GS4 on AT&T during the 4.2 to 4.3 update, I was rooted with unlocked boot loader I couldn't take the OTA but that didn't stop them from sending the 592mb update 17 times one month and 22 times another month. Forcing me to have overages. I had to call and fight my way out of them both times. And if I didn't know as much as I do about android and our systems I couldn't have convinced the customer service MANAGER that that was what it was. Then after having issues with the network cust. Service told me they couldn't support or help me with my issue until I took the update. They said "Our tech support is trained to handle issues with 4.3" so I asked "what happened to the crew that was trained on 4.2, did you fire all of them?",
Long story short I left and got ETF paid by T-Mobile and got unlimited data again. I average 40-45 mBs download speeds and have had the best customer service experience with tmo.
And I love being able to use thus much data :
thats ALOT of Porno viewing, bro..:cyclops:
Agree with everything you said; Verizon is great if you travel for a living, but I dont do that anymore, so I only care what works in Chicago land; ATT was fine after they updated their network here a couple of years ago, but, their cust svc/tech support was lame at best, and after a brief try with Sprint, and their "Alleged" great new network, we decided our last hope was T-Mobile, and we love everything about them, for us, in Chicago land..
Great Customer service when we need them, great low pricing, great service in our area, and all issues are taken care of immediately, without a question or argument...We couldnt be happier with our cellular choices right now, and hope it stays this way for a long time..
We are moving to the Dallas area in a year or 2, so I hope their coverage is as good down there as it is up here..
I even bricked my first rooted g flex and took it to the T-Mobile store and for $5 shipping charge they sent me a brand new one not refurbished but new. The first one was only 3 weeks old.
The CEO and Head of Marketing are determined to make T-Mobile a monopoly and out to show other carriers it can be done better, faster, cheaper, and unlimited. Any company, mobile carrier or not, that does not take cues or adapt this mentality of business and customer care is run by morons.
Hello,
Just a FYI, this is NOT a direct rant or rave. I believe these are obvious facts. Just wanted to see peoples thoughts.
I am from New York. I mainly work in the 5 boroughs in NY, Brooklyn, Bronx, Staten Island, Queens, and Manhattan, and I live in Long Island. I have been through the 3G, 4G wimax, and 4G LTE Transition. I have also been through multiple phones. HTC Evo 4G, HTC Evo 4G LTE, HTC One (M7), and HTC One (M8).
Unfortunately when driving around, all the LTE phones dropped back to 3G way too often. I assume this is because some towers have not been LTE upgraded yet, weak spots, and I may be driving past those towers with no LTE.
I gave the M8 a shot and it helped with the Tri-Band Spark (connecting to the 800 mhz spectrum when the 1900 was out of range). I understand Spark roll out isn't complete yet. A prime example is driving around and having Pandora internet radio cut out because the phone loves to swap between 3G and 4G when there is a weak 4G signal. Pandora is NOT critical, it's just the principle of the matter if it cutting out. I will not rave about any other carriers, but let's be honest, there's some carriers out there where you could drive around ALL day long, go inside buildings, etc, and not loose LTE once.
The situation was all too common where I would be in a mall, or large store (such as walmart or sears) trying to look up something in the store on my phone. Not only would it be on 3G but pages would not load. Indoors in a mall or a store I almost never was able to acquire 4G. Only in Spark areas where I would actually hit the 800mhz spectrum.
Also another example. Yankee Stadium in the Bronx which is outdoors, Address 1 E 161st St, Bronx, NY 10451. My friends have different carriers and I wanted to rave about sprint's new Spark service on my HTC M8. Both times I was there I got FULL LTE service, but it was completely unusable. Webpages would not load, speedtests would not work at all, and I was laughed at. Changed phone to CDMA Only mode and webpages actually loaded, but barely. I know it wasn't the phone because LTE worked at home in Long Island with no problem. I had the most up to date software on my phone at the time.
The M8 was my last hurrah with Sprint for now. Here is the main flaw in my book. Spark would need to have strategically picked the frequency band with the best speed, but I guess that's not possible. It's counter productive for my phone to be connecting to a Band 41-2600MHz frequency with weak signal/slow speeds, over a Band 25-1900MHz signal. It's also counter productive for my phone to be connecting to Band 25-1900 MHz spectrum with slow speeds over a Band 26-800mhz with high speeds. I was in a hotel for a few weeks at a time in a Spark enabled area. I was near a window getting LTE Band 25-1900MHz and only pulling about 1.5 mbps. I strategically had to put my phone further into the hotel room away from a window to obtain Band 26-800 mhz which gave me over 10MBPS!
I will miss Sprint. I liked them, they had great customer service, and I may come back in a couple of years when New York / 5 boroughs are fully ready. Network Vision has definitely improved speed and coverage, just not how I expected yet.
tl;dr
exSD said:
tl;dr
Click to expand...
Click to collapse
And the world is a better place now because of your wise words. Seriously, there was no point to making such a garbage post. None.
OP, thank you for this. I also live in NYC and have Sprint. I'm due for an upgrade on August 1st and trying to decide what phone to get. I've read things on Sprint's own message boards that suggest that HTC's firmware conflicts with Spark and Sprint and HTC know this. HTC is supposedly working on a fix, but who knows. I really wanted to get this phone but I think I'll look at the G5 or new LG instead. I've read they work much better in NYC. Leaving Sprint isn't an option right now, unfortunately. Thank you again.
BretonGirl said:
And the world is a better place now because of your wise words. Seriously, there was no point to making such a garbage post. None.
OP, thank you for this. I also live in NYC and have Sprint. I'm due for an upgrade on August 1st and trying to decide what phone to get. I've read things on Sprint's own message boards that suggest that HTC's firmware conflicts with Spark and Sprint and HTC know this. HTC is supposedly working on a fix, but who knows. I really wanted to get this phone but I think I'll look at the G5 or new LG instead. I've read they work much better in NYC. Leaving Sprint isn't an option right now, unfortunately. Thank you again.
Click to expand...
Click to collapse
Hey BretonGirl,
Thank you for the response! I believe certain areas had an issue with making/receiving phone calls at times (i had the issue) with the M8 when on LTE. However the most recent firmware update fixed that for me.
I hope this post doesn't persuade you go for the S5. Sense blows TouchWiz out of the water! From what I've read the radio is actually better in the M8. I've never had an issue in Manhattan itself due to how saturated it is with cell sites.
Most of the time while driving around my phone kept LTE and bounced off between towers with no problem. Other times it would revert to 3G (I assume when the phone couldn't find an LTE signal at all after it was going out of range).
All in all, I don't believe it was an issue with the M8 itself, but rather the gaps between different LTE sites.
For example, driving from point A to C in a straight line for 3 miles. A, B and C are sprint cell towers. A and C have LTE active, however B does not. Once you get to point B (say 1.5 miles down the road) you loose LTE and revert back to 3G because LTE signal from A and C are both too weak to reach you. It may take your phone *up to* 5 minutes depending on how far through the LTE scan timer your phone is.
As for the LG. I've never used one, but have heard good things Good luck on your pick!
bigblueshock said:
Hello,
Just a FYI, this is NOT a direct rant or rave. I believe these are obvious facts. Just wanted to see peoples thoughts.
I am from New York. I mainly work in the 5 boroughs in NY, Brooklyn, Bronx, Staten Island, Queens, and Manhattan, and I live in Long Island. I have been through the 3G, 4G wimax, and 4G LTE Transition. I have also been through multiple phones. HTC Evo 4G, HTC Evo 4G LTE, HTC One (M7), and HTC One (M8).
Unfortunately when driving around, all the LTE phones dropped back to 3G way too often. I assume this is because some towers have not been LTE upgraded yet, weak spots, and I may be driving past those towers with no LTE.
I gave the M8 a shot and it helped with the Tri-Band Spark (connecting to the 800 mhz spectrum when the 1900 was out of range). I understand Spark roll out isn't complete yet. A prime example is driving around and having Pandora internet radio cut out because the phone loves to swap between 3G and 4G when there is a weak 4G signal. Pandora is NOT critical, it's just the principle of the matter if it cutting out. I will not rave about any other carriers, but let's be honest, there's some carriers out there where you could drive around ALL day long, go inside buildings, etc, and not loose LTE once.
The situation was all too common where I would be in a mall, or large store (such as walmart or sears) trying to look up something in the store on my phone. Not only would it be on 3G but pages would not load. Indoors in a mall or a store I almost never was able to acquire 4G. Only in Spark areas where I would actually hit the 800mhz spectrum.
Also another example. Yankee Stadium in the Bronx which is outdoors, Address 1 E 161st St, Bronx, NY 10451. My friends have different carriers and I wanted to rave about sprint's new Spark service on my HTC M8. Both times I was there I got FULL LTE service, but it was completely unusable. Webpages would not load, speedtests would not work at all, and I was laughed at. Changed phone to CDMA Only mode and webpages actually loaded, but barely. I know it wasn't the phone because LTE worked at home in Long Island with no problem. I had the most up to date software on my phone at the time.
The M8 was my last hurrah with Sprint for now. Here is the main flaw in my book. Spark would need to have strategically picked the frequency band with the best speed, but I guess that's not possible. It's counter productive for my phone to be connecting to a Band 41-2600MHz frequency with weak signal/slow speeds, over a Band 25-1900MHz signal. It's also counter productive for my phone to be connecting to Band 25-1900 MHz spectrum with slow speeds over a Band 26-800mhz with high speeds. I was in a hotel for a few weeks at a time in a Spark enabled area. I was near a window getting LTE Band 25-1900MHz and only pulling about 1.5 mbps. I strategically had to put my phone further into the hotel room away from a window to obtain Band 26-800 mhz which gave me over 10MBPS!
I will miss Sprint. I liked them, they had great customer service, and I may come back in a couple of years when New York / 5 boroughs are fully ready. Network Vision has definitely improved speed and coverage, just not how I expected yet.
Click to expand...
Click to collapse
I have to actually agree with a lot of what op is saying. Wimax signal was an absolute joke, not only did they not finish the wimax network the parts that were done you couldn't even drive down the road without the signal dropping. I have had friends leave Sprint after 10+ years of service just because they couldn't take it anymore. The unusable 3G data speed, the dropped calls (which I NEVER had dropped calls with sprint since NV begun). Some have jumped ship, I have stayed. The signal issues have got much better in my area over the last year where but it is still at an embarrassing level at a lot of places. My home tower was broken for oh maybe 6 months. It was SO BAD that my local news station did a story on it for all the people complaining of dropped calls. Most of those issues are now gone and I am finally starting to see actual results such as 800 coverage and I even picked up the new Spark Bad the other day
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If someone wants to leave, I 100% understand why but I am holding out and think the network can get there someday. It's been a very painful road and a lot if it goes back to the Nextel disaster and betting the wrong horse with wimax. I also stream music and you are right it's not critical but when driving around the signal cuts in & out all the time all over it pisses you off. I suggest checking it out in another year so how it's going, I am hanging tough and it has been getting better all the time. HD voice is awesome and Sprint will get the voice network back to what it use to be and I do notice most of my data usage is now 4G over 3G.
You do gotta remember what I try explaining to people is they are rebuilding the network tower by tower, one by one. Imagine if they did road construction on the entire system at the same time it would suck.
You know what, for $25 per month (without managing a big family plan or being managed), I don't complain at all.
Sim-X said:
I have to actually agree with a lot of what op is saying. Wimax signal was an absolute joke, not only did they not finish the wimax network the parts that were done you couldn't even drive down the road without the signal dropping. I have had friends leave Sprint after 10+ years of service just because they couldn't take it anymore. The unusable 3G data speed, the dropped calls (which I NEVER had dropped calls with sprint since NV begun). Some have jumped ship, I have stayed. The signal issues have got much better in my area over the last year where but it is still at an embarrassing level at a lot of places. My home tower was broken for oh maybe 6 months. It was SO BAD that my local news station did a story on it for all the people complaining of dropped calls. Most of those issues are now gone and I am finally starting to see actual results such as 800 coverage and I even picked up the new Spark Bad the other day
If someone wants to leave, I 100% understand why but I am holding out and think the network can get there someday. It's been a very painful road and a lot if it goes back to the Nextel disaster and betting the wrong horse with wimax. I also stream music and you are right it's not critical but when driving around the signal cuts in & out all the time all over it pisses you off. I suggest checking it out in another year so how it's going, I am hanging tough and it has been getting better all the time. HD voice is awesome and Sprint will get the voice network back to what it use to be and I do notice most of my data usage is now 4G over 3G.
You do gotta remember what I try explaining to people is they are rebuilding the network tower by tower, one by one. Imagine if they did road construction on the entire system at the same time it would suck.
Click to expand...
Click to collapse
Yeah, I would have not minded Sprint skipping wimax from the beginning so they wouldn't be 2 to 3 years behind on LTE. I was even in a WiMax area and still never used it due to how fast it killed the battery.
ljwnow, You must be on the Framily plan or SERO? Yeah definitely cant go wrong with that lol.
bigblueshock said:
Yeah, I would have not minded Sprint skipping wimax from the beginning so they wouldn't be 2 to 3 years behind on LTE. I was even in a WiMax area and still never used it due to how fast it killed the battery.
ljwnow, You must be on the Framily plan or SERO? Yeah definitely cant go wrong with that lol.
Click to expand...
Click to collapse
I remember the 1st time I tried wimax, I pulled just over 10 down was like wow. No other carrier had 4G but yea it just killed the battery. I just don't know what they were thinking with wimax especially put it on a such a high frequency the coverage was absolutely horrendous. Yes I am on SeroP, I use to have the old $30 (plus 25% discount) plan but of course that doesn't work with "smart phones". So that is part of my reason for staying. However there are plenty of people who don't have that plan and are paying much higher rates for crappy service. While Framily is pretty good deal, you give up subsidized phones which rightfully so but if I was a new customer in the market I would overlook sprint at the moment for at least another year. Even when I'm close to a tower on 800 a lot of times I still have a very week signal but you still gotta give it some more time. Overhauling a network tower by tower takes a long time.
ljwnow said:
You know what, for $25 per month (without managing a big family plan or being managed), I don't complain at all.
Click to expand...
Click to collapse
SeroP for $25/mo? Do tell.
Kisakuku said:
SeroP for $25/mo? Do tell.
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Click to collapse
Framily plan. Not SERO...
Sent from my 831C using XDA Premium 4 mobile app
ljwnow said:
Framily plan. Not SERO...
Sent from my 831C using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Gotcha. Sim-X answered the question directed at you, which got me confused.
I've been thinking about Framily, but hard to let go of SeroP. My feeling is that if the merger goes through, Sprint will solve my dilemma by making SERO go the way of Premier Gold and all the other good perks.
I've been a Sprint customer for 12 years now. It's been painful and frustrating at times but I believe they have finally gotten their act together and are on the right track.
Kisakuku said:
Gotcha. Sim-X answered the question directed at you, which got me confused.
I've been thinking about Framily, but hard to let go of SeroP. My feeling is that if the merger goes through, Sprint will solve my dilemma by making SERO go the way of Premier Gold and all the other good perks.
Click to expand...
Click to collapse
I would never give up SeroP for Framily. Framily would be 25+20 unlimited data with no phone upgrade. SeroP 40+10 with upgrades and don't have to work about keeping framily full. Technically I only get 500 min but n/w starts @ 7 (I use to have 6) but mobile 2 mobile is free (anynetwork) and I also have any pick 6 #'s (landlines) on my account for unlimited. The few land lines I do call anymore I have set into my picks so basically unlimited.
My old plan was 500 Anytime for $30, -$7.50 a month discount. N/W at 6, first incoming min free, unlimited data, sms & picture mail. plus a few bucks in taxes and fees my bill would come out lil over $25 after taxes. All my addons were free except for insurance which I did have for a little bit was $7 a month back in 2009 so about $32 with insurance and taxes but SeroP is still pretty solid especially with being able to get upgrade pricing. I would never give up SeroP. if they got rid of subsidizes phones then you could make a switch to Framily.
Sim-X said:
I would never give up SeroP for Framily. Framily would be 25+20 unlimited data with no phone upgrade. SeroP 40+10 with upgrades and don't have to work about keeping framily full. Technically I only get 500 min but n/w starts @ 7 (I use to have 6) but mobile 2 mobile is free (anynetwork) and I also have any pick 6 #'s (landlines) on my account for unlimited. The few land lines I do call anymore I have set into my picks so basically unlimited.
My old plan was 500 Anytime for $30, -$7.50 a month discount. N/W at 6, first incoming min free, unlimited data, sms & picture mail. plus a few bucks in taxes and fees my bill would come out lil over $25 after taxes. All my addons were free except for insurance which I did have for a little bit was $7 a month back in 2009 so about $32 with insurance and taxes but SeroP is still pretty solid especially with being able to get upgrade pricing. I would never give up SeroP. if they got rid of subsidizes phones then you could make a switch to Framily.
Click to expand...
Click to collapse
Fair enough, I was just thinking about options. Also, lucky you for keeping pick 6; guess your SERO account never got audited for additional discounts. I used to have all the good addons on SERO back in 2008.
The thing about upgrade pricing on SERO-P is that since you can only buy handsets from Sprint Online or corporate stores, you miss out on all the crazy discounts and rebates that places like BB have. That's easily $100+ extra every upgrade cycle.
Kisakuku said:
Fair enough, I was just thinking about options. Also, lucky you for keeping pick 6; guess your SERO account never got audited for additional discounts. I used to have all the good addons on SERO back in 2008.
The thing about upgrade pricing on SERO-P is that since you can only buy handsets from Sprint Online or corporate stores, you miss out on all the crazy discounts and rebates that places like BB have. That's easily $100+ extra every upgrade cycle.
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Click to collapse
Yea you can certainly miss some deals. I use to like going to best buy back in the day when Sprint did mail in rebates and BB was instant. I can't stand going to the Sprint store. I refuse to go there unless it's for a warranty swap only. So I like to order directly from Sprint anyway and since I get my phones on release day there really isn't any deals anyway and ordering direct from Sprint it shows up usually earlier than sometimes even the stores get them. I don't want some knuckle head at the store touching my phones anyway. I'm sure a lot of customers need the help but certainly not me. Going to the store is just painful. So even if I had the choice to use a 3rd party I wouldn't anyway unless they had some exclusive.
Sent from my HTC One M8 using XDA Premium 4 mobile app
BretonGirl said:
I've been a Sprint customer for 12 years now. It's been painful and frustrating at times but I believe they have finally gotten their act together and are on the right track.
Click to expand...
Click to collapse
I've been w/sprint almost as long. It's been a pain in the a&@ . I have to agree service is becoming very acceptable. HD voice is not bad either.
Sent from my 831C using XDA Premium 4 mobile app
63sammo1 said:
I've been w/sprint almost as long. It's been a pain in the a&@ . I have to agree service is becoming very acceptable. HD voice is not bad either.
Sent from my 831C using XDA Premium 4 mobile app
Click to expand...
Click to collapse
HD Voice is awesome, especially with the new update I like how it shows the icon. Even was working with an iphone 5S. I'm hoping HD Voice will work carrier to carrier some time in the future. It it getting much better, one year ago it was an absolute mess. I remember when they announced it with the evoLTE, it did take a really long time for them to upgrade the network. I never got to use HD voice on the evoLTE and really I hardly got to use LTE on that phone either. M7 used 4G a lot more, a little of HD voice and now the m8 with tri-band prefers LTE over anything else. Only thing I don't like about the M8 is it will prefer a very week LTE signal over a strong 3G signal and since it switches back to 1X to take a voice call when you are on wifi I wish it would prefer the 3G signal to save battery. I know you can manually change it, but it's kinda a pain.
After 10 years I gave up on Sprint last weekend. I got tired of just about everything that is sprint. The waiting for the network to come on line while paying the cost of a fully functional network. The lies about plans from sprint employees that remind me of used car salesmen. And so on and so on. I switched to T-Mobile and can finally get a chance to be on a network that works... And very well. It's also a much better experience with the m8 on T-Mobile as well.
Sent from my HTC One_M8 using XDA Free mobile app
LTE works for me pretty well but whenever my phone switches to 3G it's complete **** or really ****ing slow.
Las Vegas
tommason1968 said:
I switched to T-Mobile and can finally get a chance to be on a network that works...
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Click to collapse
Just wait until the S-Mobile merger.