[Q] - How to remove everything to make it look genuine (repair) - One (M7) Q&A, Help & Troubleshooting

Hi guys
I just contacted HTC to send in my device to repair my battery (my battery life is terrible).
They said that they could refuse to repair my device if they detect some illegal software and stuff (root and custom ROM I guess).
What do they exactly mean by "illegal software"?
How can I can "clean" my device so I looks like it is an untouched one?
ATM, I have rooted my device and flashed a ROM (but I returned to the old one via a backup).
Thanks
Matt

If you're S-OFF, you can easily flash an earlier RUU to return to stock, and then use revone to gain S-ON. In that way you will have a completely "clean" phone.
If you're S-ON With Hboot 1.54 you're stuck until revone finds an exploit, unfortunately.

Lucifer- said:
If you're S-OFF, you can easily flash an earlier RUU to return to stock, and then use revone to gain S-ON. In that way you will have a completely "clean" phone.
If you're S-ON With Hboot 1.54 you're stuck until revone finds an exploit, unfortunately.
Click to expand...
Click to collapse
I just checked and I'm S-ON.
So I think I'll just have to factory reset my deivce and hope for the best, right?

Which Hboot version do you have? You'll find the version nr. in bootloader. Either 1.44 or 1.54..

It's 1.44.0000

You're Lucky.
http://forum.xda-developers.com/showthread.php?t=2314582
Just follow the directions in this thread to get S-OFF, and then you can flash an older original RUU for your device before you set your device back to S-ON with a clean bootloader and stock os.

Awesome!
Thanks, I really appreciate it

No problem
To bad I'm in the same situation but with hboot 1.54 and an almost broken wifi-antenna.

Ow, that's stupid.
I hope I'll do everything right to remove the root, those instructions seem kinda complicated and hard
Sent from my HTC One using xda app-developers app

Yep, those are pretty hard. But if you look around in the forum you will find some guides on how to do it. Look at mike1986's going back to stock-thread for an example.

Allright, great!
I'll definitely look into that.
I have a few more days before the come picking up my device.
Hopefully things will be unrooted by then
Sent from my HTC One using xda app-developers app

Good Luck

I haven't really started yet and the first problem rises.
Following this thread (like you suggested, method 2)
---> http://forum.xda-developers.com/showthread.php?t=2265618
Apparently I need to find the RUU for my device, but I'm not sure if I'm choosing the right one.
Here's a collection of the RUU's for the HTC One, but my version isn't listed (I guess).
--> http://forum.xda-developers.com/showthread.php?p=39588860
My radio is 4D.14.3250.26 and the only files for the International version (Europe) are starting with 4A.
So I guess those won't work for me.
Am I right or did I do something wrong?

You'll also need to change the bootloader to locked instead of relocked and also remove the tampered flag if you want to be safe because that's two sure fire ways of them knowing you've done some fiddling lol

I've found a way to get S-off on my phone.
After that, I've changed the flags from unlocked to locked (so not relocked) and removed the tampered flag.
Next, I'm gonna return to S-on and reset everything using the option in the settings menu.
My device will still be rooted, but it will be harder to see for them, I hope.
Right?
Sent from my HTC One using xda app-developers app

Repair
I actually just got my phone back from HTC after they repaired it. I sent it in with it being rooted and having the bootloader unlocker. They didn't bat an eye. They replaced the battery for free and sent it back

So apparently you have to be lucky if they will repair it or not.
My device will be send to some place in the Netherlands, I really hope they will be good to me
Sent from my HTC One using xda app-developers app

MattProductions said:
Hi guys
I just contacted HTC to send in my device to repair my battery (my battery life is terrible).
They said that they could refuse to repair my device if they detect some illegal software and stuff (root and custom ROM I guess).
What do they exactly mean by "illegal software"?
How can I can "clean" my device so I looks like it is an untouched one?
ATM, I have rooted my device and flashed a ROM (but I returned to the old one via a backup).
Thanks
Matt
Click to expand...
Click to collapse
when you unlock your HTC phone over the Internet your IMEI and SN will be listed in their database as (NOT Original)
most of the times repair people will look at the "TAMPERED" text in Hboot, and they will because its hard to remove, if you will take it to repair
make sure you are running %100 stock with the phone NON Root and NO TAMPERED text

Muhammad.Muayad said:
when you unlock your HTC phone over the Internet your IMEI and SN will be listed in their database as (NOT Original)
most of the times repair people will look at the "TAMPERED" text in Hboot, and they will because its hard to remove, if you will take it to repair
make sure you are running %100 stock with the phone NON Root and NO TAMPERED text
Click to expand...
Click to collapse
Well, I've managed to remove the "TAMPERED" text and change the other text to "LOCKED", but my phone is still rooted.
To unroot it I need the correct RUU (according to my research), but I'm unable to find the right one for my device.
So I guess I'm screwed?

MattProductions said:
Well, I've managed to remove the "TAMPERED" text and change the other text to "LOCKED", but my phone is still rooted.
To unroot it I need the correct RUU (according to my research), but I'm unable to find the right one for my device.
So I guess I'm screwed?
Click to expand...
Click to collapse
NO you can unRoot your device
https://www.google.com/search?site=&source=hp&q=unroot+htc+one&oq=unroot+htc+one&gs_l=hp.3..0l10.595.4665.0.5161.14.8.0.6.6.1.246.1339.2j0j6.8.0....0...1c.1.24.hp..1.13.1169.h3qqJ12POGs

Related

[Q] Removing **TAMPERED** and **UNLOCKED**

I was just wondering, I have the HTC ONE/ M7 and I was trying to root it but was never successful. I unlocked it with the HTCDev website and installed GOO on my phone but thats about as far as I got. Now my phone shows **TAMPERED** and **UNLOCKED** in the HBOOT menu, I was just curious as to how I would get those to go away.
THANKS!
I believe you have to wait for s-off so you can downgrade hboot to remove that message.
Flashing back the stock firmware (RUU) will remove the tampered but it will always say relocked if you locked the bootloader again.
What does S-off mean? Sorry I'm really new to this, I know it's probably a dumb question. Is going back to the factory firmware a long process?
Sent from my HTC One using xda app-developers app
Tampered can be removed when you flash the official RUU.
Relocked cant be as of now. And I have no hopes for it to happen in device's life cycle as well.
So how would I flash it? Is there a general way or is it device specific?
Sent from my HTC One using xda app-developers app
Take a look through this:
http://forum.xda-developers.com/showthread.php?t=2265618
When you rooted your phone it added tampered and unlocked in bootloader menu.
If you want to take them out you will have to unroot your phone or wait for s-off (it will fully unlock the phone)
I didn't have the tampered message on my rooted OneX,it must be something new as well as the red warning in booting the phone that it's a dev phone that must not be sold
There is a thread with RUU archive for each device. Check for specific RUU for your specific carrier make or model.
But if you install RUU you will have phone that is as good as stock phone. You will lose root and will have to re-root it.
Dont bother with it unless you have to go back to factory condition.
There are also zipped versions of stock ROMs available so you can try those if you have CWM or TWRP installed successfully.
You dont really need to remove that tampered / unlocked status. It does not hinder your phone in any way. You have already lost your warranty and even if you relock your bootloader and remove Tampered message by flashing factory RUU, your phone will still show RELOCKED message. So point going back unless as I said you must have factory condition phone.
Hi~!
So does this mean the factory will always know that our phones are rooted with S ON?
TrueYears said:
Hi~!
So does this mean the factory will always know that our phones are rooted with S ON?
Click to expand...
Click to collapse
Yes HTC will know for sure the phone has been tampered with and unless s-off is achieved for the masses which does not involve taking the phone apart then it will always say tampered, unlocked, relocked.
Oh, okay, thank you, my phone has vibrating problems, with the intensity, in some hits, the vibrating just keeps going slowly fading in. I read somewhere that 1.29 fixes this but its isnt out around my region yet and I dont want to flash this 1.29 stock rom to find out its a hardware issue and lose my warranty
Spacky03 said:
What does S-off mean? Sorry I'm really new to this, I know it's probably a dumb question. Is going back to the factory firmware a long process?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Security-Off if what it officially means. Means you can write to the bootloader and mod things

Need Advice Please R.E: Camera Repair Whilst S-Off

Just need a bit of advice here. Was just wondering if I sent my phone to repair (HTC UK Service Center) under warranty, for the camera issue.
Would it affect my warranty claim if I just locked the bootloader and left it s-off?
The reason I ask is because I really don't want to lose the ability to s-off again when the device is returned repaired with the 1.54 hboot.
Please advise
Has anyone tried getting a repair done in this way yet?
Thanks in advance.
Sent from my HTC One using XDA Premium 4 mobile app
should be fine, as long there's no TAMPERED or RELOCKED on the screen, they wont say anything. however they could S-ON the device before returning it, i saw a post somewhere where that happened to a user.
Just send it in with your carrier stock ruu stock recovery non rooted so stock ruu just leave it s-off and you will be fine
Sent from my HTC One using XDA Premium HD app
Ok, thanks for the info Will give it a go, and see what happens...
Just to clarify, it should be fine to send the device in with:
1) A LOCKED bootloader
2) No TAMPERED flag
3) and S-Off still intact?
Is this for definate? Or will the fact that it's still S-Off void the warranty?
Is there a way to edit hboot to be s-off while showing on screen s-on?
Mike
sp5it said:
Is there a way to edit hboot to be s-off while showing on screen s-on?
Mike
Click to expand...
Click to collapse
Decided to revert back to s-on after what I've read over on twitter (https://twitter.com/HTC_UK/status/303902576687079424), just to be on the safe side.
It's not all bad though, at least the phone is good enough on the stock ROM for me and can't afford the extra expense at the moment of paying for repairs. Ah well, S-OFF was good while it lasted

[Q] Noob -- Going S-OFF Questions.

Hey guys,
I've been rocking my Canadian, Bell HTC One for a little over 5 months. It's a great phone, but as any tinkerer knows... You don't get the full power of a device till your root it.
I've been meaning to root my device, but I am afraid of having to take it back for warranty reasons. I am paying an additional $7/month for those extended warranty services.
I came across a thread the other day that suggests that you can go back 100% stock if you have S-off.
I guess you can see why I want to examine this option further.
Apparently I'm lucky, I've got hboot version 1.44 and s-off should be pretty simple.
The reason I bring this up now, and not later/earlier, is because the 4.3 update has just been pushed to my device. I have not yet accepted the update as I'm afraid that my hboot will update along with the OS, therefore making it more difficult to go s-off and rooting.
How difficult is to go s-off?
Is it necessary to go S-off to make the device look 100% stock to the manufacturer incase anything happens?
Would accepting the OTA update update my hboot version?
I understand going s-off isn't for the faint of heart, and that the slightest mistake I make will brick my device. But if it gives me the option of going back to stock 100%, it's a risk I'm willing to take.
Hasoon2000's software/guide makes the rooting and S-OFF process very simple. Check out the link below, and as always read as much as possible before ever modifying your phone. Good luck!
http://forum.xda-developers.com/showthread.php?t=2183942
Sent from my HTC One using Tapatalk 4
WolfDale7 said:
Hey guys,
I've been rocking my Canadian, Bell HTC One for a little over 5 months. It's a great phone, but as any tinkerer knows... You don't get the full power of a device till your root it.
I've been meaning to root my device, but I am afraid of having to take it back for warranty reasons. I am paying an additional $7/month for those extended warranty services.
I came across a thread the other day that suggests that you can go back 100% stock if you have S-off.
I guess you can see why I want to examine this option further.
Apparently I'm lucky, I've got hboot version 1.44 and s-off should be pretty simple.
The reason I bring this up now, and not later/earlier, is because the 4.3 update has just been pushed to my device. I have not yet accepted the update as I'm afraid that my hboot will update along with the OS, therefore making it more difficult to go s-off and rooting.
How difficult is to go s-off?
Is it necessary to go S-off to make the device look 100% stock to the manufacturer incase anything happens?
Would accepting the OTA update update my hboot version?
I understand going s-off isn't for the faint of heart, and that the slightest mistake I make will brick my device. But if it gives me the option of going back to stock 100%, it's a risk I'm willing to take.
Click to expand...
Click to collapse
Hi!
I will advice you to go in S-OFF.
It's easy and you can restore to 100% stock your phone in case of warranty
You can do the S-OFF with the revone tool.
After the S-OFF you can get the OTA and you will update your hboot, but, if you want my advice, don't use the OTA from your carrier.
Is better flash a stock rom with the new firmware from Bell.
In case of warranty, you can use a ruu for porting your phone to stock or using a nandroid backup that you can make after the s-off and the flash of a custom recovery
Thrashlord said:
Hasoon2000's software/guide makes the rooting and S-OFF process very simple. Check out the link below, and as always read as much as possible before ever modifying your phone. Good luck!
http://forum.xda-developers.com/showthread.php?t=2183942
Click to expand...
Click to collapse
As you can see, the Link for the download was removed and the thread is closed.
And any link at the tool isn't accepted here
Good looks Guich, thank you for the correction!
Sent from my HTC One using Tapatalk 4
Guich said:
Hi!
I will advice you to go in S-OFF.
It's easy and you can restore to 100% stock your phone in case of warranty
You can do the S-OFF with the revone tool.
After the S-OFF you can get the OTA and you will update your hboot, but, if you want my advice, don't use the OTA from your carrier.
Is better flash a stock rom with the new firmware from Bell.
In case of warranty, you can use a ruu for porting your phone to stock or using a nandroid backup that you can make after the s-off and the flash of a custom recovery
As you can see, the Link for the download was removed and the thread is closed.
And any link at the tool isn't accepted here
Click to expand...
Click to collapse
Thrashlord said:
Good looks Guich, thank you for the correction!
Sent from my HTC One using Tapatalk 4
Click to expand...
Click to collapse
Thanks guys!!
Just another question (might have a lot more as I go through the process), if I were to root, go s-off, then have the screen cracked and have to take it back to my carrier, I would then go back stock, s-on, then unroot, would they be able to tell that I messed with it?
I have previously heard of the bootloader status change fro "locked" to "relocked". Any way to avoid that?
WolfDale7 said:
Thanks guys!!
Just another question (might have a lot more as I go through the process), if I were to root, go s-off, then have the screen cracked and have to take it back to my carrier, I would then go back stock, s-on, then unroot, would they be able to tell that I messed with it?
I have previously heard of the bootloader status change fro "locked" to "relocked". Any way to avoid that?
Click to expand...
Click to collapse
If you will broke your screen you can return to 100% stock with a ruu
For the locked line: revone tool, this can do this too
Guich said:
If you will broke your screen you can return to 100% stock with a ruu
For the locked line: revone tool, this can do this too
Click to expand...
Click to collapse
Thanks for everything!
I am, however, stuck on step 6.
After completing step 11 (run command: ./revone -s 0 -u), I get error code = -1. Can't seem to find much on that specific error. I've been at it for a little over an hour. I've tried starting over, I've tried holding the power button for 15 seconds after I hit restart (after./revone -P). Everything reads success till that step 11..
At one point earlier on, though, it did say that revone was successful. Upon rebooting my device and checking to see if it was s-off, I saw the s-on tag... Odd .
I'm confused as to how I should proceed.. I'm not rooted and don't intend on rooting just yet (am not ready to have all my data wiped). If only there's a reliable way to get all my apps, app settings, app data, and everything else mirrored on my computer so I can mirror them back after root/unlocked bootloader.
Wow, I came home and tried again. Guess it needed some time!
Thanks =] S-off and unlocked!
Sent from my HTC One using XDA Premium 4 mobile app
Guich said:
If you will broke your screen you can return to 100% stock with a ruu
Click to expand...
Click to collapse
Assuming there is an RUU for the OPs handset. You can't just shove any old RUU on it as HTC will know it's not the original ROM

[Q] Sending device in for repair, what software precautions should I take?

I have one of the bad camera sensors, and rather than live with it I'm hoping HTC can fix it.
I unlocked the bootloader on my device, and I was wondering: would HTC refuse service for this? Also, should I go S-Off and remove the "tampered with" message?
Any advice would be appreciated!
Definitely relock and remove tampered label using revone
Sent from my HTC One using xda premium
Stock ROM, CWM Recovery
SmallMan123 said:
Definitely relock and remove tampered label using revone
Sent from my HTC One using xda premium
Stock ROM, CWM Recovery
Click to expand...
Click to collapse
Well crap. Thanks for the prompt response!
I assume that also means I should revert to the stock ROM. Or would the Google Play ROM be be OK?
michaelalias said:
Well crap. Thanks for the prompt response!
I assume that also means I should revert to the stock ROM. Or would the Google Play ROM be be OK?
Click to expand...
Click to collapse
ReLOCKED isn't really recommended
S-off is usually okay, but RELOCKED, hmmm.
Might wanna look at my guide.
Sent from my HTC One using Tapatalk
Now I'm not sure what to do. I'm working on S-Off right now to remove the tampered. Aside from flashing a stock ROM (I'll assume for now Google Play edition is fine), is there anything else I should do?
michaelalias said:
Now I'm not sure what to do. I'm working on S-Off right now to remove the tampered. Aside from flashing a stock ROM (I'll assume for now Google Play edition is fine), is there anything else I should do?
Click to expand...
Click to collapse
Honestly, you should go completely stock (with the software that came with your phone, i.e dont leave it gpe if it was sense based etc). Look @nkk71's guide to going stock, all the info you need is there
You can leave it s-off if you please but i would definitely LOCK the bootloader instead of RELOCKING since ive heard/read a few cases where they didn't fix the device since it was re-locked making it void of its warranty. Now personally, i would even go as far as S-ON, just to be on the safe side. I can attest that ive s-offed with rumrunner, s-oned, and then s-offed again with rumrunner (on my device) and it worked so you can s-off again when you get the device back.
Then once you get the device back you don't have to start all the way from the beginning with htc-dev, just use the same unlock code you got the first time(if you don't have it saved you can check the email it was sent in), and then proceed from the last step that was flash it in adb to unlock your phone again
Yeah sorry I meant relock as in lock bootlosder so on top it says *LOCKED*
Sent from my HTC One using xda premium
Stock ROM, CWM Recovery

Htc One return on warranty

Hi guys
i want to send back my phone due to faulty camera. I have to questions:
do i have to back it to stock? I am s-off with custom rom (ARHD), custom recovery etc. If not i wont bother myself.
If they will replace to a new one or reset my current one, what kind of software will I have? Will I be able to s-off and root it? As they probably will install the newest official rom.
cheers,
terragady said:
Hi guys
i want to send back my phone due to faulty camera. I have to questions:
do i have to back it to stock? I am s-off with custom rom (ARHD), custom recovery etc. If not i wont bother myself.
If they will replace to a new one or reset my current one, what kind of software will I have? Will I be able to s-off and root it? As they probably will install the newest official rom.
cheers,
Click to expand...
Click to collapse
Yes you need to return to full stock,, ie locked not relocked, tampered removed stock recovery installed. Can't give an answer if you should be S-On or stay S- Off. Some have reported that warranty was void others have said HTC repaired it with S-Off.
Follow this thread to return to full stock
http://forum.xda-developers.com/showthread.php?t=2541082
Has for OS.. Think I could be potluck to which one you get back.
Sent from my HTC One using XDA Premium 4 mobile app
terragady said:
Hi guys
i want to send back my phone due to faulty camera. I have to questions:
do i have to back it to stock? I am s-off with custom rom (ARHD), custom recovery etc. If not i wont bother myself.
If they will replace to a new one or reset my current one, what kind of software will I have? Will I be able to s-off and root it? As they probably will install the newest official rom.
cheers,
Click to expand...
Click to collapse
1) You will have the exact same software as the one you gave your phone in. The max HTC will do is install the OTA's. NO alterations to the software will be made if you give the phone to them with the correct MID, CID and bootloader condition as it was out of the box
2) Yes, I gave in my phone after RUU'ing it because of the purple tint issue. After I got it back, bootloader unlock, root, S-OFF were perfectly achieved the same way I did initially
3) In some countries, free repair is done even if S-OFF. Others aren't so lucky. I would recommend that u go back S-ON to prevent headaches later. Otherwise, ask any person who has given their phone for warranty repair in your country
4) The person above has given the link to the guide. I trust you know which RUU to flash
raghav kapur said:
1) You will have the exact same software as the one you gave your phone in. The max HTC will do is install the OTA's. NO alterations to the software will be made if you give the phone to them with the correct MID, CID and bootloader condition as it was out of the box
2) Yes, I gave in my phone after RUU'ing it because of the purple tint issue. After I got it back, bootloader unlock, root, S-OFF were perfectly achieved the same way I did initially
3) In some countries, free repair is done even if S-OFF. Others aren't so lucky. I would recommend that u go back S-ON to prevent headaches later. Otherwise, ask any person who has given their phone for warranty repair in your country
4) The person above has given the link to the guide. I trust you know which RUU to flash
Click to expand...
Click to collapse
ok i did it today. I didn't remember my original CID so i put HTC__32, im like 90% that it was this one, sounds familiar
I flashed RUU for Europe for this CID, looks like stock now so its fine
terragady said:
ok i did it today. I didn't remember my original CID so i put HTC__32, im like 90% that it was this one, sounds familiar
I flashed RUU for Europe for this CID, looks like stock now so its fine
Click to expand...
Click to collapse
ok i have one problem, i flashed RUU 1.20.401.1 but now i can not do any OTA updates, its telling me that phone is up to date
I think it depends on your country. I left my phone S-Off and unlocked and they noticed but did not care. Someone in UAE had the opposite experience. What's the law and what are the customs around purchases with minor manufacturer defects in your country?
terragady said:
ok i have one problem, i flashed RUU 1.20.401.1 but now i can not do any OTA updates, its telling me that phone is up to date
Click to expand...
Click to collapse
well, in the guide, it does say: ---------> Note: M7_UL .401. users don't use 1.20.401.1, use 1.28.401.7 instead
nkk71 said:
well, in the guide, it does say: ---------> Note: M7_UL .401. users don't use 1.20.401.1, use 1.28.401.7 instead
Click to expand...
Click to collapse
reflashes 1.28 and its fine now
I am from Germany. Now I have completely stock so I think I dont have to worry about warranty
terragady said:
reflashes 1.28 and its fine now
I am from Germany. Now I have completely stock so I think I dont have to worry about warranty
Click to expand...
Click to collapse
Just check your bootloader. Make sure it says locked not relocked and there is no tampered warning..
Sent from my HTC One using Xparent Skyblue Tapatalk 2
bored_stupid said:
Just check your bootloader. Make sure it says locked not relocked and there is no tampered warning..
Sent from my HTC One using Xparent Skyblue Tapatalk 2
Click to expand...
Click to collapse
Yes its locked, s-on etc. Everything should be fine, I already sent the package with phone hope I will get it soon, and hopefully new one!
ok i got my phone back.
Unfortunately its not new
I wrote them that camera has pink effect and USB socket is not working properly, What they replaced is: camera (actually now works good), back cover and now its kinda strange, mat (unpolished) weird in touch and Audio Speaker, i dont know why. Probably they damaged back cover and audio during camera replacement, but they forgot about USB socket.
terragady said:
ok i got my phone back.
Unfortunately its not new
I wrote them that camera has pink effect and USB socket is not working properly, What they replaced is: camera (actually now works good), back cover and now its kinda strange, mat (unpolished) weird in touch and Audio Speaker, i dont know why. Probably they damaged back cover and audio during camera replacement, but they forgot about USB socket.
Click to expand...
Click to collapse
Little ot:
Did you have used htcdev or temproot for the bootloader unlock? I do return here in Italy and I don't now if sent it relocked or use htcdev and set it like locked
I did back to stock tutorial, so there was just LOCKED in bootloader.
terragady said:
I did back to stock tutorial, so there was just LOCKED in bootloader.
Click to expand...
Click to collapse
Ok but in the past, when did you unlock your bootloader for the first time, do you have used htcdev for obtain the token or other tools without htcdev?
.:Moro21:. said:
Ok but in the past, when did you unlock your bootloader for the first time, do you have used htcdev for obtain the token or other tools without htcdev?
Click to expand...
Click to collapse
I did htcdev firstly and then I used some soft from here to obtain S-OFF, actually without HTCdev you can't do S-OFF, can you?
terragady said:
I did htcdev firstly and then I used some soft from here to obtain S-OFF, actually without HTCdev you can't do S-OFF, can you?
Click to expand...
Click to collapse
until a few days ago you could use the temproot method and then s-off with firewater.. but with the new hboot, some user can't unlock!!!

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