Need Advice Please R.E: Camera Repair Whilst S-Off - One (M7) Q&A, Help & Troubleshooting

Just need a bit of advice here. Was just wondering if I sent my phone to repair (HTC UK Service Center) under warranty, for the camera issue.
Would it affect my warranty claim if I just locked the bootloader and left it s-off?
The reason I ask is because I really don't want to lose the ability to s-off again when the device is returned repaired with the 1.54 hboot.
Please advise
Has anyone tried getting a repair done in this way yet?
Thanks in advance.
Sent from my HTC One using XDA Premium 4 mobile app

should be fine, as long there's no TAMPERED or RELOCKED on the screen, they wont say anything. however they could S-ON the device before returning it, i saw a post somewhere where that happened to a user.

Just send it in with your carrier stock ruu stock recovery non rooted so stock ruu just leave it s-off and you will be fine
Sent from my HTC One using XDA Premium HD app

Ok, thanks for the info Will give it a go, and see what happens...
Just to clarify, it should be fine to send the device in with:
1) A LOCKED bootloader
2) No TAMPERED flag
3) and S-Off still intact?
Is this for definate? Or will the fact that it's still S-Off void the warranty?

Is there a way to edit hboot to be s-off while showing on screen s-on?
Mike

sp5it said:
Is there a way to edit hboot to be s-off while showing on screen s-on?
Mike
Click to expand...
Click to collapse
Decided to revert back to s-on after what I've read over on twitter (https://twitter.com/HTC_UK/status/303902576687079424), just to be on the safe side.
It's not all bad though, at least the phone is good enough on the stock ROM for me and can't afford the extra expense at the moment of paying for repairs. Ah well, S-OFF was good while it lasted

Related

[Q] - How to remove everything to make it look genuine (repair)

Hi guys
I just contacted HTC to send in my device to repair my battery (my battery life is terrible).
They said that they could refuse to repair my device if they detect some illegal software and stuff (root and custom ROM I guess).
What do they exactly mean by "illegal software"?
How can I can "clean" my device so I looks like it is an untouched one?
ATM, I have rooted my device and flashed a ROM (but I returned to the old one via a backup).
Thanks
Matt
If you're S-OFF, you can easily flash an earlier RUU to return to stock, and then use revone to gain S-ON. In that way you will have a completely "clean" phone.
If you're S-ON With Hboot 1.54 you're stuck until revone finds an exploit, unfortunately.
Lucifer- said:
If you're S-OFF, you can easily flash an earlier RUU to return to stock, and then use revone to gain S-ON. In that way you will have a completely "clean" phone.
If you're S-ON With Hboot 1.54 you're stuck until revone finds an exploit, unfortunately.
Click to expand...
Click to collapse
I just checked and I'm S-ON.
So I think I'll just have to factory reset my deivce and hope for the best, right?
Which Hboot version do you have? You'll find the version nr. in bootloader. Either 1.44 or 1.54..
It's 1.44.0000
You're Lucky.
http://forum.xda-developers.com/showthread.php?t=2314582
Just follow the directions in this thread to get S-OFF, and then you can flash an older original RUU for your device before you set your device back to S-ON with a clean bootloader and stock os.
Awesome!
Thanks, I really appreciate it
No problem
To bad I'm in the same situation but with hboot 1.54 and an almost broken wifi-antenna.
Ow, that's stupid.
I hope I'll do everything right to remove the root, those instructions seem kinda complicated and hard
Sent from my HTC One using xda app-developers app
Yep, those are pretty hard. But if you look around in the forum you will find some guides on how to do it. Look at mike1986's going back to stock-thread for an example.
Allright, great!
I'll definitely look into that.
I have a few more days before the come picking up my device.
Hopefully things will be unrooted by then
Sent from my HTC One using xda app-developers app
Good Luck
I haven't really started yet and the first problem rises.
Following this thread (like you suggested, method 2)
---> http://forum.xda-developers.com/showthread.php?t=2265618
Apparently I need to find the RUU for my device, but I'm not sure if I'm choosing the right one.
Here's a collection of the RUU's for the HTC One, but my version isn't listed (I guess).
--> http://forum.xda-developers.com/showthread.php?p=39588860
My radio is 4D.14.3250.26 and the only files for the International version (Europe) are starting with 4A.
So I guess those won't work for me.
Am I right or did I do something wrong?
You'll also need to change the bootloader to locked instead of relocked and also remove the tampered flag if you want to be safe because that's two sure fire ways of them knowing you've done some fiddling lol
I've found a way to get S-off on my phone.
After that, I've changed the flags from unlocked to locked (so not relocked) and removed the tampered flag.
Next, I'm gonna return to S-on and reset everything using the option in the settings menu.
My device will still be rooted, but it will be harder to see for them, I hope.
Right?
Sent from my HTC One using xda app-developers app
Repair
I actually just got my phone back from HTC after they repaired it. I sent it in with it being rooted and having the bootloader unlocker. They didn't bat an eye. They replaced the battery for free and sent it back
So apparently you have to be lucky if they will repair it or not.
My device will be send to some place in the Netherlands, I really hope they will be good to me
Sent from my HTC One using xda app-developers app
MattProductions said:
Hi guys
I just contacted HTC to send in my device to repair my battery (my battery life is terrible).
They said that they could refuse to repair my device if they detect some illegal software and stuff (root and custom ROM I guess).
What do they exactly mean by "illegal software"?
How can I can "clean" my device so I looks like it is an untouched one?
ATM, I have rooted my device and flashed a ROM (but I returned to the old one via a backup).
Thanks
Matt
Click to expand...
Click to collapse
when you unlock your HTC phone over the Internet your IMEI and SN will be listed in their database as (NOT Original)
most of the times repair people will look at the "TAMPERED" text in Hboot, and they will because its hard to remove, if you will take it to repair
make sure you are running %100 stock with the phone NON Root and NO TAMPERED text
Muhammad.Muayad said:
when you unlock your HTC phone over the Internet your IMEI and SN will be listed in their database as (NOT Original)
most of the times repair people will look at the "TAMPERED" text in Hboot, and they will because its hard to remove, if you will take it to repair
make sure you are running %100 stock with the phone NON Root and NO TAMPERED text
Click to expand...
Click to collapse
Well, I've managed to remove the "TAMPERED" text and change the other text to "LOCKED", but my phone is still rooted.
To unroot it I need the correct RUU (according to my research), but I'm unable to find the right one for my device.
So I guess I'm screwed?
MattProductions said:
Well, I've managed to remove the "TAMPERED" text and change the other text to "LOCKED", but my phone is still rooted.
To unroot it I need the correct RUU (according to my research), but I'm unable to find the right one for my device.
So I guess I'm screwed?
Click to expand...
Click to collapse
NO you can unRoot your device
https://www.google.com/search?site=&source=hp&q=unroot+htc+one&oq=unroot+htc+one&gs_l=hp.3..0l10.595.4665.0.5161.14.8.0.6.6.1.246.1339.2j0j6.8.0....0...1c.1.24.hp..1.13.1169.h3qqJ12POGs

[Q] Bootloader says TAMPERED. Do I need S-OFF in order to remove the message?

Bear with me as this is my first HTC device in a long time. I got it used and the bootloader is unlocked but says **TAMPERED**. I understand I could relock it and return it to stock but it seems I need S-OFF in order to do this. Currently, the phone is still S-ON. What would be the correct steps in getting rid of the tampered message? If you can just guide me in the right direction, it would be much appreciated. Thank you.
There are plenty of guides to s-off, look in the original development section...
Sent from my HTC One using XDA Premium 4 mobile app
xxquicksh0txx said:
There are plenty of guides to s-off, look in the original development section...
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
So, I do need S-OFF to relock? I know there are guides but not sure which is the first step.
Nicraz said:
Bear with me as this is my first HTC device in a long time. I got it used and the bootloader is unlocked but says **TAMPERED**. I understand I could relock it and return it to stock but it seems I need S-OFF in order to do this. Currently, the phone is still S-ON. What would be the correct steps in getting rid of the tampered message? If you can just guide me in the right direction, it would be much appreciated. Thank you.
Click to expand...
Click to collapse
Get s-off using revone
http://forum.xda-developers.com/showthread.php?t=2314582
And don't go s-on again unless ABSOLUTELY necessary. There are quite a few prerequisites for s-on, otherwise you'll brick your phone!!!
Sent from my HTC One using xda app-developers app
Nicraz said:
So, I do need S-OFF to relock? I know there are guides but not sure which is the first step.
Click to expand...
Click to collapse
You don't need it to relock, but it will say "Relocked" instead of "Locked"
With S-off you can change it to back Locked, like it was never touched.
The s-off guides have a list of requirements that you need before you get started if you do go that path.
Are you trying to make it look completely stock? Or just relocking? They require completely different things.
Sent from my HTC One using XDA Premium 4 mobile app
Doesn't 'tampered' just mean it's still got the custom recovery on it? Sure I've read if you get the stock one back on it goes away
xxquicksh0txx said:
You don't need it to relock, but it will say "Relocked" instead of "Locked"
With S-off you can change it to back Locked, like it was never touched.
The s-off guides have a list of requirements that you need before you get started if you do go that path.
Are you trying to make it look completely stock? Or just relocking? They require completely different things.
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I'll head over there and make sure to read.
I'm a bit hesitant of doing anything with it. I was looking to just change it back to stock completely and possibly selling it. People who don't really root their phones may be turned off by the whole tampered thing, especially if they want to send it back to HTC for repair or something.
Nicraz said:
I'll head over there and make sure to read.
I'm a bit hesitant of doing anything with it. I was looking to just change it back to stock completely and possibly selling it. People who don't really root their phones may be turned off by the whole tampered thing, especially if they want to send it back to HTC for repair or something.
Click to expand...
Click to collapse
Once you're s-off you can remove the tampered sign, and even lock (as opposed to relocked) using revone.
As long as you're on hboot 1.44.
You can even keep it s-off because some phones come s-off by default so service centers shouldnt be able to complain about that.
Do quite a bit of reading if you do want to go back to s-on, otherwise a brick can happen!
Sent from my HTC One using xda app-developers app
nkk71 said:
Once you're s-off you can remove the tampered sign, and even lock (as opposed to relocked) using revone.
As long as you're on hboot 1.44.
You can even keep it s-off because some phones come s-off by default so service centers shouldnt be able to complain about that.
Do quite a bit of reading if you do want to go back to s-on, otherwise a brick can happen!
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Thank you very much. I just wanted a bit of guidance on what direction to take. Thanks again!!

[Q] Sending device in for repair, what software precautions should I take?

I have one of the bad camera sensors, and rather than live with it I'm hoping HTC can fix it.
I unlocked the bootloader on my device, and I was wondering: would HTC refuse service for this? Also, should I go S-Off and remove the "tampered with" message?
Any advice would be appreciated!
Definitely relock and remove tampered label using revone
Sent from my HTC One using xda premium
Stock ROM, CWM Recovery
SmallMan123 said:
Definitely relock and remove tampered label using revone
Sent from my HTC One using xda premium
Stock ROM, CWM Recovery
Click to expand...
Click to collapse
Well crap. Thanks for the prompt response!
I assume that also means I should revert to the stock ROM. Or would the Google Play ROM be be OK?
michaelalias said:
Well crap. Thanks for the prompt response!
I assume that also means I should revert to the stock ROM. Or would the Google Play ROM be be OK?
Click to expand...
Click to collapse
ReLOCKED isn't really recommended
S-off is usually okay, but RELOCKED, hmmm.
Might wanna look at my guide.
Sent from my HTC One using Tapatalk
Now I'm not sure what to do. I'm working on S-Off right now to remove the tampered. Aside from flashing a stock ROM (I'll assume for now Google Play edition is fine), is there anything else I should do?
michaelalias said:
Now I'm not sure what to do. I'm working on S-Off right now to remove the tampered. Aside from flashing a stock ROM (I'll assume for now Google Play edition is fine), is there anything else I should do?
Click to expand...
Click to collapse
Honestly, you should go completely stock (with the software that came with your phone, i.e dont leave it gpe if it was sense based etc). Look @nkk71's guide to going stock, all the info you need is there
You can leave it s-off if you please but i would definitely LOCK the bootloader instead of RELOCKING since ive heard/read a few cases where they didn't fix the device since it was re-locked making it void of its warranty. Now personally, i would even go as far as S-ON, just to be on the safe side. I can attest that ive s-offed with rumrunner, s-oned, and then s-offed again with rumrunner (on my device) and it worked so you can s-off again when you get the device back.
Then once you get the device back you don't have to start all the way from the beginning with htc-dev, just use the same unlock code you got the first time(if you don't have it saved you can check the email it was sent in), and then proceed from the last step that was flash it in adb to unlock your phone again
Yeah sorry I meant relock as in lock bootlosder so on top it says *LOCKED*
Sent from my HTC One using xda premium
Stock ROM, CWM Recovery

[Q] HBoot 1.55 S-Off back to S-On needed?

Hi all,
As the title suggests I need to get my HTC One back to S-On to send it back for repair, as I'm from Australia there is no RUU available for my Carrier but I have flashed back to stock using a Guru Nandroid, currently it's Bootloader is locked it's CID is OPTUS001 (default) and HBoot 1.55 S-Off which I need to get back to on and it's had it's latest OTA installed.
Earlier today I did achieve S-Off and locked but ended up with the tamper flag above locked which obviously couldn't be returned like that.
At the moment I am wondering if I need to downgrade just HBoot to 1.44 so I can S-On again but I'm worried it will show tampered again after I S-On like it did before, now in further if this is the only way to do it how can I get HBoot 1.55 back in after I S-On, I haven't found any firmware downloads out there at all specific to my device.
Thanks in advance for any help.
Just leave it s off its not a problem. As long as tampered is gone and boot loader is locked that is fine
Sent from my HTC One using XDA Premium 4 mobile app
Ok thank you for the reply, I have tried so many different things today and to be honest I'm surprised it's not bricked doing some of the things I have done, cheers.
Sent from my HTC One using Tapatalk Pro
Going from s off to s on is actually one of the easiest ways to brick your phone if your not careful. There really is no need. Some phones actually come out of the factory s off. And with warranty repairs I've heard of plenty of people with custom roms and unlocked bootloaders get it fixed no problem. Yours sounds fine
Sent from my HTC One using XDA Premium 4 mobile app
Sojourner353 said:
Hi all,
As the title suggests I need to get my HTC One back to S-On to send it back for repair, as I'm from Australia there is no RUU available for my Carrier but I have flashed back to stock using a Guru Nandroid, currently it's Bootloader is locked it's CID is OPTUS001 (default) and HBoot 1.55 S-Off which I need to get back to on and it's had it's latest OTA installed.
Earlier today I did achieve S-Off and locked but ended up with the tamper flag above locked which obviously couldn't be returned like that.
At the moment I am wondering if I need to downgrade just HBoot to 1.44 so I can S-On again but I'm worried it will show tampered again after I S-On like it did before, now in further if this is the only way to do it how can I get HBoot 1.55 back in after I S-On, I haven't found any firmware downloads out there at all specific to my device.
Thanks in advance for any help.
Click to expand...
Click to collapse
delete quote

Htc One return on warranty

Hi guys
i want to send back my phone due to faulty camera. I have to questions:
do i have to back it to stock? I am s-off with custom rom (ARHD), custom recovery etc. If not i wont bother myself.
If they will replace to a new one or reset my current one, what kind of software will I have? Will I be able to s-off and root it? As they probably will install the newest official rom.
cheers,
terragady said:
Hi guys
i want to send back my phone due to faulty camera. I have to questions:
do i have to back it to stock? I am s-off with custom rom (ARHD), custom recovery etc. If not i wont bother myself.
If they will replace to a new one or reset my current one, what kind of software will I have? Will I be able to s-off and root it? As they probably will install the newest official rom.
cheers,
Click to expand...
Click to collapse
Yes you need to return to full stock,, ie locked not relocked, tampered removed stock recovery installed. Can't give an answer if you should be S-On or stay S- Off. Some have reported that warranty was void others have said HTC repaired it with S-Off.
Follow this thread to return to full stock
http://forum.xda-developers.com/showthread.php?t=2541082
Has for OS.. Think I could be potluck to which one you get back.
Sent from my HTC One using XDA Premium 4 mobile app
terragady said:
Hi guys
i want to send back my phone due to faulty camera. I have to questions:
do i have to back it to stock? I am s-off with custom rom (ARHD), custom recovery etc. If not i wont bother myself.
If they will replace to a new one or reset my current one, what kind of software will I have? Will I be able to s-off and root it? As they probably will install the newest official rom.
cheers,
Click to expand...
Click to collapse
1) You will have the exact same software as the one you gave your phone in. The max HTC will do is install the OTA's. NO alterations to the software will be made if you give the phone to them with the correct MID, CID and bootloader condition as it was out of the box
2) Yes, I gave in my phone after RUU'ing it because of the purple tint issue. After I got it back, bootloader unlock, root, S-OFF were perfectly achieved the same way I did initially
3) In some countries, free repair is done even if S-OFF. Others aren't so lucky. I would recommend that u go back S-ON to prevent headaches later. Otherwise, ask any person who has given their phone for warranty repair in your country
4) The person above has given the link to the guide. I trust you know which RUU to flash
raghav kapur said:
1) You will have the exact same software as the one you gave your phone in. The max HTC will do is install the OTA's. NO alterations to the software will be made if you give the phone to them with the correct MID, CID and bootloader condition as it was out of the box
2) Yes, I gave in my phone after RUU'ing it because of the purple tint issue. After I got it back, bootloader unlock, root, S-OFF were perfectly achieved the same way I did initially
3) In some countries, free repair is done even if S-OFF. Others aren't so lucky. I would recommend that u go back S-ON to prevent headaches later. Otherwise, ask any person who has given their phone for warranty repair in your country
4) The person above has given the link to the guide. I trust you know which RUU to flash
Click to expand...
Click to collapse
ok i did it today. I didn't remember my original CID so i put HTC__32, im like 90% that it was this one, sounds familiar
I flashed RUU for Europe for this CID, looks like stock now so its fine
terragady said:
ok i did it today. I didn't remember my original CID so i put HTC__32, im like 90% that it was this one, sounds familiar
I flashed RUU for Europe for this CID, looks like stock now so its fine
Click to expand...
Click to collapse
ok i have one problem, i flashed RUU 1.20.401.1 but now i can not do any OTA updates, its telling me that phone is up to date
I think it depends on your country. I left my phone S-Off and unlocked and they noticed but did not care. Someone in UAE had the opposite experience. What's the law and what are the customs around purchases with minor manufacturer defects in your country?
terragady said:
ok i have one problem, i flashed RUU 1.20.401.1 but now i can not do any OTA updates, its telling me that phone is up to date
Click to expand...
Click to collapse
well, in the guide, it does say: ---------> Note: M7_UL .401. users don't use 1.20.401.1, use 1.28.401.7 instead
nkk71 said:
well, in the guide, it does say: ---------> Note: M7_UL .401. users don't use 1.20.401.1, use 1.28.401.7 instead
Click to expand...
Click to collapse
reflashes 1.28 and its fine now
I am from Germany. Now I have completely stock so I think I dont have to worry about warranty
terragady said:
reflashes 1.28 and its fine now
I am from Germany. Now I have completely stock so I think I dont have to worry about warranty
Click to expand...
Click to collapse
Just check your bootloader. Make sure it says locked not relocked and there is no tampered warning..
Sent from my HTC One using Xparent Skyblue Tapatalk 2
bored_stupid said:
Just check your bootloader. Make sure it says locked not relocked and there is no tampered warning..
Sent from my HTC One using Xparent Skyblue Tapatalk 2
Click to expand...
Click to collapse
Yes its locked, s-on etc. Everything should be fine, I already sent the package with phone hope I will get it soon, and hopefully new one!
ok i got my phone back.
Unfortunately its not new
I wrote them that camera has pink effect and USB socket is not working properly, What they replaced is: camera (actually now works good), back cover and now its kinda strange, mat (unpolished) weird in touch and Audio Speaker, i dont know why. Probably they damaged back cover and audio during camera replacement, but they forgot about USB socket.
terragady said:
ok i got my phone back.
Unfortunately its not new
I wrote them that camera has pink effect and USB socket is not working properly, What they replaced is: camera (actually now works good), back cover and now its kinda strange, mat (unpolished) weird in touch and Audio Speaker, i dont know why. Probably they damaged back cover and audio during camera replacement, but they forgot about USB socket.
Click to expand...
Click to collapse
Little ot:
Did you have used htcdev or temproot for the bootloader unlock? I do return here in Italy and I don't now if sent it relocked or use htcdev and set it like locked
I did back to stock tutorial, so there was just LOCKED in bootloader.
terragady said:
I did back to stock tutorial, so there was just LOCKED in bootloader.
Click to expand...
Click to collapse
Ok but in the past, when did you unlock your bootloader for the first time, do you have used htcdev for obtain the token or other tools without htcdev?
.:Moro21:. said:
Ok but in the past, when did you unlock your bootloader for the first time, do you have used htcdev for obtain the token or other tools without htcdev?
Click to expand...
Click to collapse
I did htcdev firstly and then I used some soft from here to obtain S-OFF, actually without HTCdev you can't do S-OFF, can you?
terragady said:
I did htcdev firstly and then I used some soft from here to obtain S-OFF, actually without HTCdev you can't do S-OFF, can you?
Click to expand...
Click to collapse
until a few days ago you could use the temproot method and then s-off with firewater.. but with the new hboot, some user can't unlock!!!

Categories

Resources