[Q] weird sound!!! something loose inside my phone? - One (M7) Q&A, Help & Troubleshooting

Hi guys!
I just got my HTC one about a month ago, recently I found that there's a weird vibrate sound every time I put my phone on a hard surface "gently". It sounds like there's something loose inside the phone. So I tried tapping the upper part of the back plate on my palm and I heard that sound every time I did it. But when I tried it with the bottom part of the back plate, it just sounded like a solid piece of metal. I always baby my phones, this phone has never been dropped, smacked or anything. The weird thing is that I asked my friend who has an HTC one to test it and he told me his had that weird sound too. I'm just wondering if this is normal? Or it's just me and my friend are so unlucky. The sound really makes my phone like a piece of junk that's gonna fall apart soon. Could some HTC one owners try what I did and see if yous have the same issue please?
I'm gonna contact my carrier Rogers tomorrow but I have a really bad feeling about this. I don't wanna have my phone sent for repair because it's only 1 month old and I don't want a refurbished one either. God, tomorrow is the 30th day since I got this phone. I guess I better do something soon. Has anyone had any return/exchange/repair phone experience with Rogers?
sorry about my poor English cuz it's not my first language.
thank you so much guys!!

Mine clicks a little too. Probably just the flash touching the housing or something similar. Wouldn't worry about it as long as everything works.
Sent from my HTC One using xda app-developers app

It's the camera sensor optics. Nothing to be worried about.

Sindroid said:
It's the camera sensor optics. Nothing to be worried about.
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Click to collapse
Yup. Since the phone has optical image stabilizer, it will surely have movable parts in the camera module, this is normal. Same is true for Canon lenses with IS.

Related

I hate dust!!

So after looking at my phone last night under dim light I noticed something... dust in the screen, no big deal... that was until i noticed it was UNDERNEATH the freaking screen!
Of course nothing I tried can get it loose, I already sent an email to HTC regarding the issue so now I play the waiting game. I've had htc's for years now (mogul, touch pro, touch pro 2) and this is the only time I remember having this problem (I am ocd about my phones, they must look like they are new, always )
Has anyone else out there had this problem? The phone is not even a month old! And I can't stand seeing that crap there, always ruining whatever i'm looking at
Please offer any solutions! I have a friend who works for tmobile so i'll be asking him later when I see him but I also need xda forum input
I had that with one replacement HD7. When I got my HD7 I actually went through 4 of them to get one without faults. The first one had reception problems. The second one had patches of dead pixels al over the screen. The third had particulates under the screen. I finally went to a different store and received a perfect one.
I might mention, in case it has an impact on it, wipe the display from side to side gently. Don't wipe from top to bottom or bottom to top. I have an idea duct and particulates are able to channel under the screen from the little mesh grill areas at the top and bottom.
I thought it would be from these too as they all seem to have came in form the mesh grille on top, I'm going to the t-mobile store in a bit and see what they can do with it.
No impacts here at all, I have an otterbox case on it too... so much to have a nasty little lint thing get stuck on the inside!!
Now all I see is that thing on there, it makes me so mad
The only problem i had with dust was on the freaking speakers and i can't get them out no matter how hard i try
I had dust on my htc desire, thought it was a htc specific problem until I saw my mates iPhone!
UIpdate:
HTC emailed me saying "we apologize for this, please contact our service center M-F regarding this issue"
We'll see what happens when I call them tomorrow... I expect a WARRANTY repair!
thekiller99 said:
The only problem i had with dust was on the freaking speakers and i can't get them out no matter how hard i try
Click to expand...
Click to collapse
Simple fix for that.
I use a lens cloth and eye glasses cleaner. Wet the cloth a bit and fold it into and edge and clean the speakers. Takes all the dust out of mine. Looks brand new!
Finally spoke with HTC repair center today, good news is they will look at my phone... bad news is I have to pay to ship it to them and apart from that I gotta be HD7 less for 6 to 10business days!!
Well just the thought of that crap no longer being underneath my screen is good enough to think about those 10 days going by quickly

Rattling / ticking noise from back of HTC One

Has anyone else encountered a rattling and/or ticking noise when they place their HTC One onto a firm surface (e.g. wooden table)?
It's quite easy to recreate by tapping the back of the phone - on the top half, near the camera - with your knuckle.
Possible causes: autofocus module, OIS, sim tray
I'd be very grateful to find out if anyone else has experienced the same, as I'm trying to work out whether it's just my phone or if it's normal!
Thank you!
It's the camera module as always, like u said autofocus module and there is a mechanical gyroscope element in the camera, your device is normal
Don't OCD
Yep, same problem here
trister67 said:
Has anyone else encountered a rattling and/or ticking noise when they place their HTC One onto a firm surface (e.g. wooden table)?
It's quite easy to recreate by tapping the back of the phone - on the top half, near the camera - with your knuckle.
Possible causes: autofocus module, OIS, sim tray
I'd be very grateful to find out if anyone else has experienced the same, as I'm trying to work out whether it's just my phone or if it's normal!
Thank you!
Click to expand...
Click to collapse
I have the same rattle coming from the camera lens area. Easy to hear if you tap the top back edge of the phone. Seriously rattles hard when the phone vibrates, which if it is the focus I imagine can't be good for it. It also makes it sound a bit cheap with the rattle on vibrate as it's easily noticeable.
I was tossing and turning whether I should exchange it after setting the phone up for 2 days but looking around forums it seems like a common problem not limited to the HTC One. Great phone otherwise.
SomethingTwisted said:
I have the same rattle coming from the camera lens area. Easy to hear if you tap the top back edge of the phone. Seriously rattles hard when the phone vibrates, which if it is the focus I imagine can't be good for it. It also makes it sound a bit cheap with the rattle on vibrate as it's easily noticeable.
I was tossing and turning whether I should exchange it after setting the phone up for 2 days but looking around forums it seems like a common problem not limited to the HTC One. Great phone otherwise.
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Click to collapse
Mine does the same. Its the only issue I have with this phone, otherwise its an amazing phone. I have two friends in work with the same phone so I'm going ot see if they have the same issue too. Seems its on all of them so far so I wont do anything about it until I hear of a repair down the line.
Chimo
Every phone I've had in past 3yrs has some kind of rattle, just don't shake it
Sent from my HTC One using xda app-developers app
pifsworld said:
Every phone I've had in past 3yrs has some kind of rattle, just don't shake it
Sent from my HTC One using xda app-developers app
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Click to collapse
same here... a lot of phones have it. very annoying. My new htc one has it... not sure if i should exchange.. they might look at me like im crazy and tell them why i want to exchange
Every phone will rattle due to the auto focus. This is brought up every year and is a non issue .
Sent from my HTC One using xda app-developers app
ste1164 said:
Every phone will rattle due to the auto focus. This is brought up every year and is a non issue .
Sent from my HTC One using xda app-developers app
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Click to collapse
ohh so every htc one will have this tick, or rattle anyway?
Nickslife89 said:
ohh so every htc one will have this tick, or rattle anyway?
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Click to collapse
Not just every HTC, every phone.
My htc one hasn't really got any rattle but my iPhone rattles like a child's rattle and so did my nexus4. But like you say nothing to worry about
Sent from my HTC One using xda app-developers app

[Q] 2nd One....

Hi guy, just received my replacement htc One and the QC is even worse than the first. First One had an uneven top speaker slip (sharp edge overhang) uneven glass and recessed power button. This replacement is uneven top and bottom with sharp speaker slip overhangs to left again, sim tray is tatty, but the worst issue (and a new one) is the volume rocker that is so proud of the body on the screen edge you can see where the chrome plating finishes. I've spoken to my supplier and they are sending another replacement. Love the phone, hate the QC. Has anyone got a close to decent unit? First was HT serial, second is SH. Anyone else seen the volume rocker pics (see attached)
Cheer
I've gotten two perfect units. It just luck when you order early on. It sucks!!
nullkill said:
I've gotten two perfect units. It just luck when you order early on. It sucks!!
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Click to collapse
Thanks for the reply, I also noticed a lot of glue residue around the volume rocker too which might be connected to the issue.
What seems to be consensus on the quality of this phone?
Cheers
dantay999 said:
Thanks for the reply, I also noticed a lot of glue residue around the volume rocker too which might be connected to the issue.
What seems to be consensus on the quality of this phone?
Cheers
Click to expand...
Click to collapse
LoL well if you get a good unit then it's amazing if you get a bad unit then HTC is devil and has major problems The phone seems to be great quality like HTC usually does. There are some issues right now as the phone hasn't been out long and they are trying to pump out as many as possible. I by some miracle have gotten lucky with the ONE. This suprisses me because I generally have to exchange phones I've done as many as 5 before I got a perfect unit (haha it was a iphone 5). It's really a crap shoot when phones are first released if you are the kind of person who can spot a dead pixel on 468PPI screen then you are the kind of person who is anal retentive about their phone (nothing wrong with that I admit it proudly heck I inspect phones under high powered flashlight and direct sunlight ).
I can't really say anything other then it doesn't appear that there are any more bad unit with the HTC One than with any other phone. Unfortunately most phones get released with some manufacturing bugs that have to be worked out.
nullkill said:
LoL well if you get a good unit then it's amazing if you get a bad unit then HTC is devil and has major problems The phone seems to be great quality like HTC usually does. There are some issues right now as the phone hasn't been out long and they are trying to pump out as many as possible. I by some miracle have gotten lucky with the ONE. This suprisses me because I generally have to exchange phones I've done as many as 5 before I got a perfect unit (haha it was a iphone 5). It's really a crap shoot when phones are first released if you are the kind of person who can spot a dead pixel on 468PPI screen then you are the kind of person who is anal retentive about their phone (nothing wrong with that I admit it proudly heck I inspect phones under high powered flashlight and direct sunlight ).
I can't really say anything other then it doesn't appear that there are any more bad unit with the HTC One than with any other phone. Unfortunately most phones get released with some manufacturing bugs that have to be worked out.
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Click to collapse
Cheers for the reply, ordered another replacement, hope for 3rd time lucky!

So much problem with the one?

Hello everyone,
I was about to buy the htc one, but they are out of stock atm.
so went home watch some reviews and stumble across this video
..
http://www.youtube.com/watch?v=oWWYc7ICUxI
He mentions a lot of build quality problems.
Can people with the phone confirm this?
Screen problem with light coming from the edge? dust on screen because of that? Sounds like a big problem, hope its just his model.
Also input lags, is he exaggerating things ? or can it be fixed by a buildprop command?
ninjaijutsu said:
Hello everyone,
I was about to buy the htc one, but they are out of stock atm.
so went home watch some reviews and stumble across this video
..
He mentions a lot of build quality problems.
Can people with the phone confirm this?
Screen problem with light coming from the edge? dust on screen because of that? Sounds like a big problem, hope its just his model.
Also input lags, is he exaggerating things ? or can it be fixed by a buildprop command?
Click to expand...
Click to collapse
ive had 3 so far there all been great, just that i keep breaking them
Good to hear! how did u break em?
Is it possible to return the phone if there is any gap between the plastic layer and the alu ?
ninjaijutsu said:
Good to hear! how did u break em?
Is it possible to return the phone if there is any gap between the plastic layer and the alu ?
Click to expand...
Click to collapse
I have seen 4 HTC Ones. 2 with gaps and 2 without. You can return them and just state that is has build defect. Some stores will let you exchange it once and some twice but they will not keep opening boxes until you find a perfect one. The best advice I can give you is to open it in the store with a sales assistant present so they can see that it has a defect. And before you hand over your money be sure to ask if you can return it if there's a defect once they say okay for returning with defects, then open it in front of them.
Death grip?
THanks for the advice i'll definitely do that !
i saw another video who mention the death grip like with the iphone.
http://www.youtube.com/watch?v=5ubr-Hzu894
can u guys confirm this?
No death grip here there are always going to be people who find faults. I mean if that's all you look for you are bound to find something. I suggest you chill and get the One open it up and just love it for what it is. You will not be disappointed.
Sent from my delorian using xda app-developers app
it just get me that htc has such a poor quality control.. i'll be waiting for them to get things right before i jump on.. definitely joining the htc again this time around tho
Yes there are manufacture default. Gaps in casing, and screen that isnt glued on properly and doesnt flush with the casing.
Dust under the screen has been a problem with some phones by HTC for years.. was a common problem as far back as Nexus One. That HTC havent plugged the problem yet is beyond me. I think it will be less problematic with the one because alu case is sturdy and does not bend which caused screen sealing to crack on plastic.casings.
Sent from my HTC One

[Q] Speakers are imbalanced, really noticable..

Hi everyone! So I've been having this problem with my One from the beginning, where the top speaker sounds softer than the bottom speaker. It actually feels that it is increasing over time. I've tried a few others at the service center, and all had the same problem. So the real smartass guys there said that it's meant to be like that if most pieces have it. Thing is, it isn't supposed to be like this, and I'm pulling my hair out now. I saw two of my friends phones, which sound perfectly balanced.. I read somewhere that it could be because of dirt accumulated in the speakers, so I took a thin paintbrush and brushed over the top speaker, but that doesn't seem to have made any difference. I'm on ParanoidAndroid now, but even on sense, the problem was prominent. Even after turning on beats audio, it was still very audible. Also, it sounds like the top speaker is trying very hard to be loud, and you can feel it vibrate as hard as the bottom speaker, but it just sounds like it's being blocked/restrained. Any ideas/solutions? Except giving it back to HTC and waiting for a week while praying for the best?
n1234d said:
Hi everyone! So I've been having this problem with my One from the beginning, where the top speaker sounds softer than the bottom speaker. It actually feels that it is increasing over time. I've tried a few others at the service center, and all had the same problem. So the real smartass guys there said that it's meant to be like that if most pieces have it. Thing is, it isn't supposed to be like this, and I'm pulling my hair out now. I saw two of my friends phones, which sound perfectly balanced.. I read somewhere that it could be because of dirt accumulated in the speakers, so I took a thin paintbrush and brushed over the top speaker, but that doesn't seem to have made any difference. I'm on ParanoidAndroid now, but even on sense, the problem was prominent. Even after turning on beats audio, it was still very audible. Also, it sounds like the top speaker is trying very hard to be loud, and you can feel it vibrate as hard as the bottom speaker, but it just sounds like it's being blocked/restrained. Any ideas/solutions? Except giving it back to HTC and waiting for a week while praying for the best?
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Click to collapse
considering that its a hardware defect, theres really nothing much u can do except for giving it to htc. I don't have the same problem as you though
n1234d said:
Hi everyone! So I've been having this problem with my One from the beginning, where the top speaker sounds softer than the bottom speaker. It actually feels that it is increasing over time. I've tried a few others at the service center, and all had the same problem. So the real smartass guys there said that it's meant to be like that if most pieces have it. Thing is, it isn't supposed to be like this, and I'm pulling my hair out now. I saw two of my friends phones, which sound perfectly balanced.. I read somewhere that it could be because of dirt accumulated in the speakers, so I took a thin paintbrush and brushed over the top speaker, but that doesn't seem to have made any difference. I'm on ParanoidAndroid now, but even on sense, the problem was prominent. Even after turning on beats audio, it was still very audible. Also, it sounds like the top speaker is trying very hard to be loud, and you can feel it vibrate as hard as the bottom speaker, but it just sounds like it's being blocked/restrained. Any ideas/solutions? Except giving it back to HTC and waiting for a week while praying for the best?
Click to expand...
Click to collapse
You are not alone I have exect same problem but except giving it back to HTC there is nothing we can do unfortunatly..
adakaya1994 said:
You are not alone I have exect same problem but except giving it back to HTC there is nothing we can do unfortunatly..
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Click to collapse
Hmm. Do you hear the top speaker sort of "washed out" compared to the bottom one? And when you get the phone closer, the difference gets less noticeable? Describe your problem a little..
Sent from my iPod touch using Tapatalk
raghav kapur said:
considering that its a hardware defect, theres really nothing much u can do except for giving it to htc. I don't have the same problem as you though
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Click to collapse
The problem is the service center technicians don't accept the problem of imbalance. They say that all the other phones have it, so this will have it too.. And I really have no energy left to argue with those noobs after getting my phone repaired there numerous times.. Well I guess I'll just sell my phone, it's just been full of problems ever since I got it. At the risk of going off-topic, you're from India, what would you see as a good price for this perfect (except for speakers) 2 month old, November batch (HT3B) device?
Sent from my iPod touch using Tapatalk
n1234d said:
The problem is the service center technicians don't accept the problem of imbalance. They say that all the other phones have it, so this will have it too.. And I really have no energy left to argue with those noobs after getting my phone repaired there numerous times.. Well I guess I'll just sell my phone, it's just been full of problems ever since I got it. At the risk of going off-topic, you're from India, what would you see as a good price for this perfect (except for speakers) 2 month old, November batch (HT3B) device?
Sent from my iPod touch using Tapatalk
Click to expand...
Click to collapse
Why dont u try gng 2 another repair centre. Non-HTC. Those repair centres that treat all kinds of electronics. The manufacturer csn b an ass at times. I dont live in India though. But try fr 35K INR
Hmm alright. I'd rather not spend any longer with the phone, it works perfect now, very new (it is a replacement for my previous One which I sent for repair I think five times) Price will keep reducing if I use it for longer. Thanks anyways
Sent from my One using Tapatalk

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