Database Develop

[Q] Warranty Question

My HERO I'm afraid has died tonight. I picked up it up to take it with me to the bedroom and it vibrated for no apparent reason. I tried to wake the phone as I normally would, but nothing happened. I tried all the normal things to get the screen to power on (double click on Menu and so on) but nothing. I removed the battery and pooped it back in, but nothing. Tried again with the removal and waited about 30 minutes...replaced battery and still nothing so I'm assuming something died
My questions is....since I cannot boot the phone and I am rooted with CM6 can I get a warranty replacement as phone is still under the 12 month period even though I cant revert back to stock?
thanks in advance for any info

You should try running it on AC power (don't know if that's possible for the hero?)
And do you have a friend with another hero? You may want to try their battery to rule that out.
I've always been afraid of this happening to me, so I'm excited to see other peoples' opinions as well.

Also did you try booting into recovery???? And also try a different SD card as well or try booting up without the SD card and the new batt I would also try hope this helps good luck
Root-Hack-Mod-Always™

wildside415 said:
My HERO I'm afraid has died tonight. I picked up it up to take it with me to the bedroom and it vibrated for no apparent reason. I tried to wake the phone as I normally would, but nothing happened. I tried all the normal things to get the screen to power on (double click on Menu and so on) but nothing. I removed the battery and pooped it back in, but nothing. Tried again with the removal and waited about 30 minutes...replaced battery and still nothing so I'm assuming something died
My questions is....since I cannot boot the phone and I am rooted with CM6 can I get a warranty replacement as phone is still under the 12 month period even though I cant revert back to stock?
thanks in advance for any info
Click to expand...
Click to collapse
just so you know, when the hero's battery dies it will take a few minutes on the charger before it will come on. use the AC adapter, NOT a computer USB port. plug it in wait about 10 minutes. then turn it on.

Update
Left the battery out over night and still no go come morning. I read the forum and tried it on AC power and it came on and booted normally after a few minutes. I went ahead and let it charge for awhile and unhooked it and it has worked fine all day.
I cannot figure out what happened as the battery was charged when this happened, but thanks everyone for the replies and advice !

Very happy to hear it working again! The battery has given me many a scare as well.. :X

Glad ur good now but I would go to sprint and have them do a batt test its free and if your batt is bad they should give u a new one emphasis on the should or just buy a new one just my opinion well good luck
Root-Hack-Mod-Always™

Bricked Touchpad need help

NOTE - I added this post here thinking the CM9 experts could help. I then realized it should be in the Q&A section. If this does not belong here, I ask a moderator to please delete it.
I have been running CM9 nighties for some time now with no issues on my 16GB US WiFi only Touchpad. I installed TWRP and after some time decided to remove it and just use CWM. After trying several things from the posts (which would not work) I decided to remove CM9 completely then reinstall. This is where I got into trouble...
I loaded all necessary CM9 files in the cminstall folder on the Touchpad. I successfully ran ACMEUninstaller and got back to the WebOS language selection (i.e. the initial WebOS screen from factory). Instead of logging into WebOs (felt there was no-need since I never use it), I put the unit in Download mode (vol down + power). I then ran ACMEInstaller2. I received an error (text on the black touchpad screen which I assume is the bootloader) saying the needed files were not installed and something like "remove the wall". I thought I would reboot the unit and now log into WebOS and reinstall the CM9 files (thinking I made a typo when loading them). Now I cannot get the Touchpad to reboot - totally black and even when connected to the PC I dont get the USB connection sound.
Does anyone know if there is a hardware method to bring the unit back (maybe a different sequence of button presses or shorting a pin on the USB connector)? I have tried home+vol up+power, home+vol down + power, home + power, and of course power only and home only. Each combination was held for 30 seconds and then again for a minute and with power connected, PC connected, and nothing connected to the USB port.
Any thoughts would be greatly appreciated.
Resolution: In a post I saw dated May of 2012, the user indicated HP was still honoring their warranty. I contacted HP via their Chat service, after giving them my model and serial number, I was told I had three weeks remaining on my warranty. HP sent me the return box with authorization and in a week I received (what seems to be) my exact Touchpad... only now it booted just fine. I have since reinstalled ICS and am running fine. Thanks to all who responded. I wanted to share this as I am extremely impressed with HP's warranty service (no questions were asked if I had rooted the device, where I bought the device, etc).

I remember this happened on my brothers and what it was is that the battery was completely dead. I believe it has a backup that needs to charge before the main one. That's the only time I have personally seen this happen. Perhaps if you leave it on the charger for a while it will boot and u can use web os doctor to get it to stock.
Live and Die on this day....

chozyn said:
I remember this happened on my brothers and what it was is that the battery was completely dead. I believe it has a backup that needs to charge before the main one. That's the only time I have personally seen this happen. Perhaps if you leave it on the charger for a while it will boot and u can use web os doctor to get it to stock.
Live and Die on this day....
Click to expand...
Click to collapse
Thanks, I let it charge all night then tried it this morning (as described not just powering it on). Of course, with only a black screen I can't tell what the charge is. I have checked the cable and am now using a different power supply in case that had failed. I think because this happened during the removal/install process I scrogged something in the bootloader?

enmriley said:
Thanks, I let it charge all night then tried it this morning (as described not just powering it on). Of course, with only a black screen I can't tell what the charge is. I have checked the cable and am now using a different power supply in case that had failed. I think because this happened during the removal/install process I scrogged something in the bootloader?
Click to expand...
Click to collapse
It's a good idea to use only stock cable and charger.
Sent from my ClassicJewel

enmriley said:
Thanks, I let it charge all night then tried it this morning (as described not just powering it on). Of course, with only a black screen I can't tell what the charge is. I have checked the cable and am now using a different power supply in case that had failed. I think because this happened during the removal/install process I scrogged something in the bootloader?
Click to expand...
Click to collapse
Are you able to get into download mode at all?

A$$h4t said:
Are you able to get into download mode at all?
Click to expand...
Click to collapse
No, totally black device. I was hoping at least I'd get the USB connection on my PC, but not even that.

enmriley said:
No, totally black device. I was hoping at least I'd get the USB connection on my PC, but not even that.
Click to expand...
Click to collapse
This happened once to my TP when I first put CM7 on the device a while back. I woke up one morning, forgot to plug it in overnight and it had died. No response to any charger, I was getting worried but then I found a solution. With it plugged in, hold the power button and home button down together for 15 to 30 seconds. It was that or hold the power button down and keep pressing the home key over and over. Not 100% sure, but it came back to life and I remember it took me a couple tries. Try holding both down simultaneously for 30 seconds or a minute, if that doesn't work, push and hold power first then home right after and hold both for 30 seconds.

Okay.... hard reset has been a life saver for me. Hold the home button down, then press and hold the power button, so you will be pressing them at the same time. Keep holding them till you see the HP splash screen, it may take a few min and seem like nothing is happening. I thought I fried mine the first day I got it, but this worked for me!
Good luck!
And, if you decide that does not work for you there is such a thing as the WebOS doctor which will get you back to stock. Link here: http://en.m.webos-internals.org/wiki/How_To_Recover?wasRedirected=true

-SGA- said:
Okay.... hard reset has been a life saver for me. Hold the home button down, then press and hold the power button, so you will be pressing them at the same time. Keep holding them till you see the HP splash screen, it may take a few min and seem like nothing is happening. I thought I fried mine the first day I got it, but this worked for me!
Good luck!
And, if you decide that does not work for you there is such a thing as the WebOS doctor which will get you back to stock. Link here: http://en.m.webos-internals.org/wiki/How_To_Recover?wasRedirected=true
Click to expand...
Click to collapse
This post should do the trick for you....just press the power and home buttons at the same time, hold them down for about 30 seconds until you see the HP logo on the screen then release them...good luck!!!:good:

rhidalgo1973 said:
This post should do the trick for you....just press the power and home buttons at the same time, hold them down for about 30 seconds until you see the HP logo on the screen then release them...good luck!!!:good:
Click to expand...
Click to collapse
Nope... As stated in the OP, "I have tried home+vol up+power, home+vol down + power, home + power, and of course power only and home only. Each combination was held for 30 seconds and then again for a minute and with power connected, PC connected, and nothing connected to the USB port."
I need to know if ACME Installer is doing anything in the Bootloader. I have flashed and reflashed CM7, CM9, and multiple ROMs. Even uninstalled CM all together when I went from CM7 to CM9. I am familiar with getting into Download Mode and the hard reset (which apparently isn't solving this issue).
I appreciate the feedback, just hoping someone familiar with the Bootloader and Touchpad partitions can help out.

enmriley said:
Nope... As stated in the OP, "I have tried home+vol up+power, home+vol down + power, home + power, and of course power only and home only. Each combination was held for 30 seconds and then again for a minute and with power connected, PC connected, and nothing connected to the USB port."
I need to know if ACME Installer is doing anything in the Bootloader. I have flashed and reflashed CM7, CM9, and multiple ROMs. Even uninstalled CM all together when I went from CM7 to CM9. I am familiar with getting into Download Mode and the hard reset (which apparently isn't solving this issue).
I appreciate the feedback, just hoping someone familiar with the Bootloader and Touchpad partitions can help out.
Click to expand...
Click to collapse
If the battery was low when you got into this state then it could be that there is not enough power to even let the charging circuits work properly. WebOS has better protection against getting into this fix.
I experienced this once and the trick that fixed it for me was to connect the standard micro USB to the Touchpad and use the standard HP charger unit. Then repeatedly remove the big USB from the charger, wait about 5 seconds then plug it in, wait about 10 seconds and repeat the cycle. After about twenty goes I was rewarded with the battery low icon and it started charging again. I think the theory behind this trick is that when you first plug the power in the battery gets a bit of charge before the circuits kick in, detect very low battery and stop the charging cycle. Doing it enough times gets enough charge into the battery to kick start proper charging.
Now I am not saying this will fix your problem but it might be worth giving it a go.
To prevent myself ever getting into this state again indavertently I now have Tasker set up to shutdown the whole device if the battery level drops below 8%.

bobtidey said:
If the battery was low when you got into this state then it could be that there is not enough power to even let the charging circuits work properly. WebOS has better protection against getting into this fix.
I experienced this once and the trick that fixed it for me was to connect the standard micro USB to the Touchpad and use the standard HP charger unit. Then repeatedly remove the big USB from the charger, wait about 5 seconds then plug it in, wait about 10 seconds and repeat the cycle. After about twenty goes I was rewarded with the battery low icon and it started charging again. I think the theory behind this trick is that when you first plug the power in the battery gets a bit of charge before the circuits kick in, detect very low battery and stop the charging cycle. Doing it enough times gets enough charge into the battery to kick start proper charging.
Now I am not saying this will fix your problem but it might be worth giving it a go.
To prevent myself ever getting into this state again indavertently I now have Tasker set up to shutdown the whole device if the battery level drops below 8%.
Click to expand...
Click to collapse
Bobtidey
To prevent myself or more importantly my daughters tablet ever having this problem I have now purchased Tasker as recommend by yourself and others. But cannot yet figure out how to setup an automatic shutdown, if you have the time could you possibly advise how to do it . I have read the guide but am struggling any help would be appreciated.
Thanks

sstar said:
Bobtidey
To prevent myself or more importantly my daughters tablet ever having this problem I have now purchased Tasker as recommend by yourself and others. But cannot yet figure out how to setup an automatic shutdown, if you have the time could you possibly advise how to do it . I have read the guide but am struggling any help would be appreciated.
Thanks
Click to expand...
Click to collapse
In Tasker add a New profile and give it a name like Battery_Low
Choose State and then Power for the profile.
In Power choose Battery level and set From to 0 and To to say 8%
Set New Task and do Add give it a name like Shutdown and then pick the Misc category
Choose Reboot and set Reboot type to Shutdown
All done. When battery level drops to 8% or below then Tasker will shut the tablet down. Note it will do this without warning. I think one could probably arrange a pop up warning first but I preferred to keep it simple.

bobtidey said:
If the battery was low when you got into this state then it could be that there is not enough power to even let the charging circuits work properly. WebOS has better protection against getting into this fix.
I experienced this once and the trick that fixed it for me was to connect the standard micro USB to the Touchpad and use the standard HP charger unit. Then repeatedly remove the big USB from the charger, wait about 5 seconds then plug it in, wait about 10 seconds and repeat the cycle. After about twenty goes I was rewarded with the battery low icon and it started charging again. I think the theory behind this trick is that when you first plug the power in the battery gets a bit of charge before the circuits kick in, detect very low battery and stop the charging cycle. Doing it enough times gets enough charge into the battery to kick start proper charging.
Now I am not saying this will fix your problem but it might be worth giving it a go.
To prevent myself ever getting into this state again indavertently I now have Tasker set up to shutdown the whole device if the battery level drops below 8%.
Click to expand...
Click to collapse
I have tried this since your post - thanks. No luck, but will continue to try. I found a post online with disassembly instructions. I think I may try pulling the battery. Looks rather easy... with the right tools.

enmriley said:
I have tried this since your post - thanks. No luck, but will continue to try. I found a post online with disassembly instructions. I think I may try pulling the battery. Looks rather easy... with the right tools.
Click to expand...
Click to collapse
The only way I know is to put it on a Touchstone and after an hour or so it Will come back to life. All thanks to Reverand KYLE. His site is well worth checking out.

[q] help! Nook hd+ cm 10.1 suddenly no power on!?

So... I had my Nook HD+ plugged in to my laptop for adding new video files. I went to unplug it, and it said something about "Powering Off" on the screen. I waited until it was off for about 2 minutes, then tried turning it back on. First by a quick press of the power, because I didn't realize it had completely turned off, as it had never done that before when I unplug it. Then I have been trying full 10-second press of power, and several tries, NO POWER! I have no idea what the heck happened, I have been using this tablet with the new CM10 version mod, and have not had any issues. I usually have it in sleep mode and on the charger cord. I was getting ready for a day trip in the morning, and now it's like a paperweight.
PLEASE HELP!

When you plug in the charging cable, does the LED light register anything at all?

Rather obvious but you have tried plugging it in to the mains for at least 10 minutes?

artesea said:
Rather obvious but you have tried plugging it in to the mains for at least 10 minutes?
Click to expand...
Click to collapse
I assume you mean the charger? I had it charged to 75%-80% before I'd put the new videos on it, so I didn't think that had anything to do with it, it shouldn't have been dead already, but I did plug it in to the charger so it went to full power, and for a long time it just showed a battery with a bolt on the black screen, but now it appears to be working. Thanks

Try removing your SDCard and turn it back on, welcome to the weird world of Nook. Put the card back in once it has booted up. Can you let me know if this at least lets you boot.

G0dly said:
Try removing your SDCard and turn it back on, welcome to the weird world of Nook. Put the card back in once it has booted up. Can you let me know if this at least lets you boot.
Click to expand...
Click to collapse
Well, since I already got it working again, I will just hold on to your suggestion for when it crashes on me again...

[Q] Nook HD won't boot

Hi,
I've owned a B&N Nook HD (7 inch) for just over a year, when I first got it I flashed CWM and CM10 onto it and ever since have had absolutely no issues with it, however a couple of weeks back I was having trouble getting it to charge, it would take a few tries of plugging the cable in before it would finally begin (I'm not sure whether this is related at all to the issue) However a couple of days ago I was happily browsing the internet, then it made a strange "Pop" sound and the screen went completely black. Ever since then it won't boot up, it will briefly display the Nook logo but will then make the same pop sound and go to what looks like a black screen, however under low light you can see that the backlight is still faintly on, and to turn it off you have to hold the power button for 7ish seconds. Also on one attempt to boot it made it past the nook logo, and onto the cm loading screen but then had the same issue. I've also tried booting it to recovery but with no success :crying: .
Any help would be greatly appreciated, even if it's just to say that it's a complete right off.
Thanks

Probably you might have damage battery
bobjohnsonandco said:
Hi,
I've owned a B&N Nook HD (7 inch) for just over a year, when I first got it I flashed CWM and CM10 onto it and ever since have had absolutely no issues with it, however a couple of weeks back I was having trouble getting it to charge, it would take a few tries of plugging the cable in before it would finally begin (I'm not sure whether this is related at all to the issue) However a couple of days ago I was happily browsing the internet, then it made a strange "Pop" sound and the screen went completely black. Ever since then it won't boot up, it will briefly display the Nook logo but will then make the same pop sound and go to what looks like a black screen, however under low light you can see that the backlight is still faintly on, and to turn it off you have to hold the power button for 7ish seconds. Also on one attempt to boot it made it past the nook logo, and onto the cm loading screen but then had the same issue. I've also tried booting it to recovery but with no success :crying: .
Any help would be greatly appreciated, even if it's just to say that it's a complete right off.
Thanks
Click to expand...
Click to collapse
Please watch this tutorial how to remove battery. https://www.youtube.com/watch?v=YfYvhtw30mU.
Then charge your battery via external power source i.e.Master charger. If you still can't turn on your device. Then buy new battery. Link of ebay is http://www.ebay.com/bhp/nook-battery
If it is software issue @leapinlar will surely figure it out.

Thank you very much for your quick response, I'll give the link a try!

Battery Charged
keshabbhattarai126 said:
Please watch this tutorial how to remove battery.
Then charge your battery via external power source i.e.Master charger. If you still can't turn on your device. Then buy new battery. Link of ebay is
If it is software issue @leapinlar will surely figure it out.
Click to expand...
Click to collapse
I had a go at removing the battery, but as I don't have a Master charger or anything like that around, just stuck a multimeter onto the connector, and it read about 3.5v so to me that seems pretty charged.
Does this mean it is a damaged battery, as I'm on a bit of a shoestring budget, so want to make sure I'm getting the right thing
Regards
Bobjohnsonandco

bobjohnsonandco said:
I had a go at removing the battery, but as I don't have a Master charger or anything like that around, just stuck a multimeter onto the connector, and it read about 3.5v so to me that seems pretty charged.
Does this mean it is a damaged battery, as I'm on a bit of a shoestring budget, so want to make sure I'm getting the right thing
Regards
Bobjohnsonandco
Click to expand...
Click to collapse
I've install stable cyanodgen 10.2.1 a year ago and have this issue ever since. Not sure if it's common but whenever the nook is drain completely to dead...when you try charging it..the light would be green..then amber. So I don't know whether its charge or not but I guess it is. I would not be able to power it back on...the normal way. It would seems dead. The way for me to get it to power up is to get into cwm recovery by pressing both the power and home button at the same time, then reboot it. It gets annoying because I would have to do that all the time since my 5 year would drain it out lol

HP Touchpad doesn't start or charge.

Hi,
My HP Touchpad will not turn on. This never happened before. Few times there were some small problems to restart, but I usually do the reboot by holding down the power and the home button and everything was ok, but this time it didn't work. I held it down for 15 and more seconds. I tried to push just power button for quite a while, too. However, it still does not wake up. Usual I keep my Touchpad in sleeping mode, and I didn't let my battery to drain but this time. I switch it off, and I didn't use it during 3 or four days and when I tried to charge it, didn't even recognize that it was being plugged in. The screen is still blank.
I tried to find any solution on the Internet, but everything was not useful.
You guys my last chance!!!
Are there any other ways to fix this?
All help appreciated. Thanks!!!
P.S.
My OS is Android Lollipop 5.1
USB cable is OK is charging my friend HP Touchpad without any problems.
I reset the adapter it means I turn this one way and later back.
I tried my friend charger from his HP Touchpad - nothing.
I left my Pad for few hours plugged - nothing.

banka23 said:
Hi,
My HP Touchpad will not turn on. This never happened before. Few times there were some small problems to restart, but I usually do the reboot by holding down the power and the home button and everything was ok, but this time it didn't work. I held it down for 15 and more seconds. I tried to push just power button for quite a while, too. However, it still does not wake up. Usual I keep my Touchpad in sleeping mode, and I didn't let my battery to drain but this time. I switch it off, and I didn't use it during 3 or four days and when I tried to charge it, didn't even recognize that it was being plugged in. The screen is still blank.
I tried to find any solution on the Internet, but everything was not useful.
You guys my last chance!!!
Are there any other ways to fix this?
All help appreciated. Thanks!!!
P.S.
My OS is Android Lollipop 5.1
USB cable is OK is charging my friend HP Touchpad without any problems.
I reset the adapter it means I turn this one way and later back.
I tried my friend charger from his HP Touchpad - nothing.
I left my Pad for few hours plugged - nothing.
Click to expand...
Click to collapse
One of mine died, I left on charger for I can't remember how long, maybe a week, picked it up and it was on. One other thing to try is pushing the home button 17 times. Good luck.

jerryatherton said:
One of mine died, I left on charger for I can't remember how long, maybe a week, picked it up and it was on. One other thing to try is pushing the home button 17 times. Good luck.
Click to expand...
Click to collapse
Thanks, it didn't help, but I'm still waiting for solution. I think that my Touchpad is not broken because before few times something similar happened, and I heard that sometimes when battery is really empty some people had the same problem.

Place on touchstone to fully charge up / boot up?