Related
As many of you captivate owners know, our phones reportedly had an issue called "standby death" (phone dying randomly). They say that it happens to phones manufactured before Nov. 6, 2010, and the exact IMEI numbers of the devices that are affected. My IMEI ends in 90170 and in this website http://www.wirelessandmobilenews.com/2011/01/samsung-galaxy-s-news-update-samsung-captivate-turns-off-shuts-down-if-made-before-1106.html, lists only a few. I personally don't think this has occured to me and I got my phone at the end of october. Do you guys recommend me exchanging it still? This would mean I would have to completely restore the phone to stock and unroot it .
You are in the deffectivve IMEI range, but if you're not having the random shutdowns, there's no reason to exchange.
It really sucks when/if it happens....
I exchanged my first one because it was doing it...
My 2nd/3rd is doing fine; Almost gave myself a heart attack today tho - I was going to take the battery out for something and shut it off - Got distracted for 20 minutes; When I came back to it, I had forgotten it was already off and panicked when I couldn't wake it back up... I thought my phone had just shut off for the first time, but it didn't.... I felt a shot of adrenaline when I instantly became pissed off when I thought it was affected.... hehe
I have a phone not affected by defect but unfortunately, I can't return it because it's not affected and I don't want to take the chance of getting a model without the three button combo. It's just annoying sometimes.
craaaaaaaaaaaaap FML...oh well I will just have to wait and see. It probably did happen to me but it never occurred to me that it would be a serious hardware issue because you know ALL phones have their bugs. Going to have to really keep my eyes open now, thanks dudes, love this community.
Hello everyone,
During the last few months I've had issues where my Xperia X8 would randomly enter a repetitive reboot. After five or so reboots, the phone would stabilize and would function normally for a few days until the same thing happened again.
Lately, it started doing it more often, and especially when I was to either make a call or surf the internet for longer than a minute or two. In other words, the problem finally caught my attention as it interfered with the basic functions of a smartphone.
After restoring a six-months old back-up, removing all of the mostly unused apps, formatting the SD card, testing another SIM card and trying out the GingerDX ROM instead of FroyoPro, nothing of which did anything to solve the problem, I asked a fellow X8 user to lend me his battery for a few days as a last ditch fix which I could do on my own. Luckily, this turned out to be the culprit. Now I'm four days in without a single restart and the phone working faster than ever being all cleaned up.
A short story was made long for future reference if anyone else happened to have the same issue. I also posted in this forum instead of Accessories because this one is most active. Sorry about that
Now I'm in the need of a replacement battery, as my friend would prefer to get his battery back. No fancy stuff - a simple 1200 mAh replacement would do. Does anyone have any experience with this?
What's your opinion on these:
http://www.amazon.co.uk/GENUINE-ORIGINAL-ERICSSON-XPERIA-BATTERY/dp/B007C99ES6/ref=pd_cp_ce_0
http://www.amazon.co.uk/Mobile-Accessories-Battery-Compatible-Ericsson/dp/B005GK27KA/ref=pd_cp_ce_1
http://www.amazon.co.uk/SUPERSTORE-ERICSSON-XPERIA-COMPATIBLE-BATTERY/dp/B003NGCZVU/ref=pd_cp_ce_2
The price looks fine and all that, but we all got burned at some point buying non-official merchandise. I'm pretty sure these are neither genuine nor SE batteries, but might as well do as replacements.
Any suggestions?
xWhiskey said:
The price looks fine and all that, but we all got burned at some point buying non-official merchandise. I'm pretty sure these are neither genuine nor SE batteries, but might as well do as replacements.
Click to expand...
Click to collapse
This.
The price seems very low and i guess you can give it a try. In the worst case you will lose 5£ or so.
I guess they will work for a while but I'm on the same opinion as what you wrote above.
stamatis said:
This.
The price seems very low and i guess you can give it a try. In the worst case you will lose 5£ or so.
I guess they will work for a while but I'm on the same opinion as what you wrote above.
Click to expand...
Click to collapse
Exactly, and some of the reviews look completely rigged.
Anyway, by some stroke of luck I found what seemed to be the only shop in town that still had the EP500 model replacement battery in their storage, so no ordering via web-shop or other internet venues was necessary. I'm from Croatia, so it ended up costing 9£, which would be the exact equivalent as if I had ordered a similar model from Amazon, taking total shipping into account.
One day in, one call, ~10 SMSs and an hour of so worth of listening to music later, about 15% of the battery was spent, but keep in mind I only use 2G and the phone puts itself on airplane mode during night time.
So, I'm satisfied The only thing I can recommend is that you absolutely try your local vendors before trying anything else, as you do get warranty in most cases and you can easily return the battery if it explodes.
hi. i have had my eyes on this tab S 8.4 LTE since it was announced. i have been saving a lot so as to get this tablet.
the day i got all the money for this tablet saved, i went to the Samsung store and bought the device right. hell, i even paid extra for the Bronze color one.
i felt blessed and happy. after like half an hour of using the tablet, i found the stutter and lag to be all over the UI. it was not deal breaker but definitely was Heart breaker. for a premium one of a kind, Samsung Flagship tablet, i didnt expect that. i have owned Note 3 and both have EXACTLY the same hardware other than the screen.
but i got over that and accepted that as part of deal from samsung cause after all it had Touchwiz. i personally love touchwiz. i really do.
after like a week of usage, i started to feel like the battery on this tab is giving up on me. i tried every thing there was to try. i rooted it, removed the bloatware, installed greenify, swapped roms, minimized brightness and all i was advised by good folks here on this very good community of xda.
then i was told that many people here found the solution by re-sitting the battery connector on the mother board. and i tried that. i removed the back cover, with all the pain and cringing, and REALLY found the plug to be very loose. looked like some child had it just PLACED it on its place. it was not even all the way down. i did that, and boom, i got the battery back to normal, i un-noticed all the scars and scratches there were because of removing the back cover.
after like 4 or 5 days same **** started happening. battery would fail after like 3 hours of screen time and that also doing nothing just plain UI browsing, because my tab was in the period of showing it to friends and relatives. u know the usual stuff. people asking u to let them see your new tab. every body praised and loved the SUPER AMOLED!
after like some time, it literally gave up on me. it would not boot, it would power on. it would charge and that also very weirdly, when i plug it it sometimes said, 50% battery, then at the next second i remove the charger and re-connect it and it would show, 89% battery. the next second i would remove and re-connect the charger and it would say 4% battery.
i could not do anything. so i went to samsung OFFICIALL sales & repair centre and I LITERALLY MADE THAT STUPID ***** WRITE DOWN ON THE JOB SHEET TO NOT LOSE THE IR BLASTER COVER THINGY. they gave me 15 days of time for to repair it and asked for Rs 5000 which is equivalent to US $ 55 approx. i was like, ok if u fix it all well i can pay that. and FYI, the TABLET WAS IN FREAKING WARRANTY! IT WAS ONLY 20 DAYS OLD!
you get where im going? well i called them 15th day and they didnt pick my phone. i tried for next 2 days and they didnt pick any call. i went to their office and asked them what happened of the tablet. they said sorry we could not fix it and we were told this by our ENGINEERS the second day. i was like why didnt u tell me that before why make me wait 15 days and they said our phone was dead... MOTHER****ERS!
i asked them to return my tablet, they charged me Rs 1000 approx US $10 BEFORE returning me the tablet.
when they returned me the tablet, it had that IR blaster cover lost. i was so angry i cant explain. i could not do anything against them i went there 3 times and waited for like 30 min each time JUST TO SEE THE MANAGER AND HE NEVER MET... i wish they all die in deepest pits of hell for eternity. amin.
anyways, firstly i didnt trust the local small repair shops but i had no choice i gave the tab to one of shops and he repaird it for me in like 1 day. i was really happy. but he charged me Rs 3000 about US $30.
i started using the tab and it was fine. i got the normal 6-7 hours of screen on time. and btw, he didnt replace any thing including the batter.
since this saturday, the same **** started happening AGAIN. i went to the same shop and gave him the tablet to repair. just today he called me and told me the expense for this time repair would be Rs 5500 approx US $55.
NOW, this is my experience with samsung's greatest tablet ever. i have learnt my lesson the hard way i guess. Spending US $40 or $60 might not be a big deal for some of you Europeans or Americans out there but im from Pakistan. im a student. i dont get money very often to repair my ****. and that also a mere 28 days old BRAND NEW OUT OF THE ****ING BOX TABLET.
i know, i might get hate here as well, cause not many these days, understand others problems.
but i would advise you all new comers NOT TO GET THIS TABLET EVEN IF U ARE GETTING IT VIA SALE. i paid the full price and even more cause of import fees and taxes.
and btw, its not just me, there are many people who didnt get the battery life they were told they would get.
you have been warned.
Why didn't you get a replacement by warranty? Didn't get that.
pibach said:
Why didn't you get a replacement by warranty? Didn't get that.
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Click to collapse
HAHA... replacement? there is no such thing as replacement here mate! they only talk to the customers until they pay them and thats it. after that they dont have any time for you. as i have already said, they were not even ready to return me my device which they had ****ed up by losing the IR blaster cover. they said first i need to pay then they will return my tab. its been one of the ****ed up experiences of my life.
and to top things off, no one is there to complain. no executives, no senior person, no managers NOTHING! only sales girls with fake smiles and little cleavages. u see, women here, especially women who work in such sales department, like all over the world are used very wrongly. and in our country you can not even look at a woman with anger, let alone talk to them about the **** they did wrong to my tablet.
its very very saddening situation here man, very very saddening! people who have resources get everything and students like myself or people who have not much relations are the victims. i know if i were in any other country i could have sued their asses off. but here NO.
and its the device its self thats the problem. u see if samsung cuts its product lines even 25%, and works more on QC and software, things like thing would never happen.
all the hype around S6 and i bet you, it will all be the same. I bet you it will still lag, it will have almost the same issues as previous phones. yes there will be changes, but merely cosmetic!
Reality bites
pibach said:
Why didn't you get a replacement by warranty? Didn't get that.
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Unfortunately, most of the stores in some countries are only third party/franchisee, so they don't offer the same wonderful customer service you may be accustomed to. They don't readily provide brand new unit replacements, heck, we usually even have to fight for parts replacement and settle at that (better than nothing, I guess).
From where I'm from, we're usually told, "we will have to have our technician take a look at it. Please come back after 5-7 business days." When we come back, they tell us that they were unable to elicit the problem, and if we want, they can have it sent to their main branch (in a different city) to take a look at it. Of course, they still end up telling you that there's nothing wrong with it and charge you anyway.
---------- Post added at 02:31 PM ---------- Previous post was at 02:24 PM ----------
Thank you for this post. I actually considered getting the Tab S2 when it comes out. Your post reminded me of my past experience with a Galaxy Tab 8.9 and an S3 (tablet had a defective motherboard and I could only get the parts replaced, no new unit) and my Galaxy S3 wouldn't connect to a WiFi network unless I literally stood right next to the router (this one I actually did manage to get a replacement unit, but the trouble I had to go through..ugh).
Anyway, I'm so sorry for the trouble you had to go through.
Sorry but just because you had an bad experience it doesn't mean that others should be scared off. I bought my tab 's 8.4 on sale and I use it at least 4-5 hours per day without any lag at all and with around 35% battery left every day. I think you could just have said that you had a bad experience instead of telling everybody in bolded text that they shouldn't get it.
Except I have WiFi version. So if this is a common problem on the late version then I have nothing to say.
Pills_e said:
Sorry but just because you had an bad experience it doesn't mean that others should be scared off. I bought my tab 's 8.4 on sale and I use it at least 4-5 hours per day without any lag at all and with around 35% battery left every day. I think you could just have said that you had a bad experience instead of telling everybody in bolded text that they shouldn't get it.
Except I have WiFi version. So if this is a common problem on the late version then I have nothing to say.
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Click to collapse
I agree - I have the 10.5 and yes it suffers from slight lag but theres ways around that (Nova/debloating etc).
My note 4 is the boss and not issues at all now i'm on 5.0.1. You can't really slat a manufacturer entirely if the country you reside in doesn't have the support required - you took that risk on.
As for the technical problems you are having, I guess taking apart a device that was under a month old kind of invalidates any warranty - if you didn't have one I suspect all you've done is cause problems for the engineers. Did you contact the sellers/retailer? Have you contacted samsung to see who they'd recommend/are there others that may be able to sort it out?
However if you cannot get Samsung repair service in your area, why didn't you consider a make that can be supported locally?
I imported a gear VR from the US to UK and if it went wrong I'd wholly expect Samsung not to honour the warranty....sometimes we take risks and it doesn't work out!
Well no doubt you had a nightmare experience and sorry that you didn't have my experience. For me I couldn't be happier and have zero regrets with my purchase. Other then the lag problem which was fixed by debloating and switching to nova launcher I really really really love my tab s and so glad I didn't get the iPad mini like I was planning.
Now I eagerly await the lollipop update.
Sucks that you can't get proper service. Sorry to hear that but a lot of us can get proper service so I don't think its right for you to tell people to stay away. If someone gets unlucky here where I am they can easily return it and get a new one. For me I was first disappointed by the battery life but have quickly realized maybe I was spoiled by the 10+ hours my ipad 3 got. I don't experience any lag and have mostly good things to say about the device. I do wish the battery would go a bit longer. My only complaint comes with the power button. After only a few weeks its not looking good. Its going to go at some point. It already looks like its pushed in.
I have a 10 as well, and I have had zero issues with it. I have read some other complaint threads, but I haven't had any issues at all with mine. Sucks to hear others have issues, but this is the finest tablet I have ever owned.
bonerp said:
I agree - I have the 10.5 and yes it suffers from slight lag but theres ways around that (Nova/debloating etc).
My note 4 is the boss and not issues at all now i'm on 5.0.1. You can't really slat a manufacturer entirely if the country you reside in doesn't have the support required - you took that risk on.
As for the technical problems you are having, I guess taking apart a device that was under a month old kind of invalidates any warranty - if you didn't have one I suspect all you've done is cause problems for the engineers. Did you contact the sellers/retailer? Have you contacted samsung to see who they'd recommend/are there others that may be able to sort it out?
However if you cannot get Samsung repair service in your area, why didn't you consider a make that can be supported locally?
I imported a gear VR from the US to UK and if it went wrong I'd wholly expect Samsung not to honour the warranty....sometimes we take risks and it doesn't work out!
Click to expand...
Click to collapse
Pills_e said:
Sorry but just because you had an bad experience it doesn't mean that others should be scared off. I bought my tab 's 8.4 on sale and I use it at least 4-5 hours per day without any lag at all and with around 35% battery left every day. I think you could just have said that you had a bad experience instead of telling everybody in bolded text that they shouldn't get it.
Except I have WiFi version. So if this is a common problem on the late version then I have nothing to say.
Click to expand...
Click to collapse
both of you are very right at your position. i might have also said the same things if i saw some thread like this and i had no trouble with my tablet.
but the thing is, samsung has Proper sales and service business here in my country. u would not even believe that some of the products are not even launched in some big countries but they are made available here. Note 4 was launched here 2 days before its international launch! same case with some other big tabs and smartphones.
removing the back cover does not void ANY kind of warranty. i snapped it back and no body could tell if i ever removed it. i dont have the tab with me, but when i will i will try to show you guys what the OFFICIAL samsung ENGINEERS did to it. i opened the back with a debit card and nails and they have proper equipment, i guess, but they ruined it for me. and how come they lose some part of the tab when i CLEARLY TOLD THEM & EVEN ROTE IT TO THEM NOT TO LOSE IT because its too small thing to lose.
any how, all of you guys who have no trouble with your tabs, great for you. i feel good for you. i would have called it my bad luck if it was my first experience with samsung device. i have had sasmsung devices for a very long time including even some of the house hold electronics. mobile division of samsung sucks balls in terms of QC.i remember having S2 having dead speaker after 2 months, S3 having strange glue marks on the AMOLED screen, S4 having heat up issues and now this.
@ Pills_e and i didn't write text in bold or what ever to seek attention. why didnt you write such a thread? because you didnt have a problem right? i just tried to warn people. i have said it already and would say it again, im a student. i dont have a full time job. its Very hard for me to spend US $40 or $60 after 10 days just like that on repairing a gadget that is not even available to me. it might be easy for you, but not for all.
i just advised based on my experience and its just sincere brotherly advise to all new comers. people will get what they like, no matter what. i just poured in my experience. thats it.
aami.aami said:
hi. i have had my eyes on this tab S 8.4 LTE since it was announced. i have been saving a lot so as to get this tablet.
the day i got all the money for this tablet saved, i went to the Samsung store and bought the device right. hell, i even paid extra for the Bronze color one.
i felt blessed and happy. after like half an hour of using the tablet, i found the stutter and lag to be all over the UI. it was not deal breaker but definitely was Heart breaker. for a premium one of a kind, Samsung Flagship tablet, i didnt expect that. i have owned Note 3 and both have EXACTLY the same hardware other than the screen.
but i got over that and accepted that as part of deal from samsung cause after all it had Touchwiz. i personally love touchwiz. i really do.
after like a week of usage, i started to feel like the battery on this tab is giving up on me. i tried every thing there was to try. i rooted it, removed the bloatware, installed greenify, swapped roms, minimized brightness and all i was advised by good folks here on this very good community of xda.
then i was told that many people here found the solution by re-sitting the battery connector on the mother board. and i tried that. i removed the back cover, with all the pain and cringing, and REALLY found the plug to be very loose. looked like some child had it just PLACED it on its place. it was not even all the way down. i did that, and boom, i got the battery back to normal, i un-noticed all the scars and scratches there were because of removing the back cover.
after like 4 or 5 days same **** started happening. battery would fail after like 3 hours of screen time and that also doing nothing just plain UI browsing, because my tab was in the period of showing it to friends and relatives. u know the usual stuff. people asking u to let them see your new tab. every body praised and loved the SUPER AMOLED!
after like some time, it literally gave up on me. it would not boot, it would power on. it would charge and that also very weirdly, when i plug it it sometimes said, 50% battery, then at the next second i remove the charger and re-connect it and it would show, 89% battery. the next second i would remove and re-connect the charger and it would say 4% battery.
i could not do anything. so i went to samsung OFFICIALL sales & repair centre and I LITERALLY MADE THAT STUPID ***** WRITE DOWN ON THE JOB SHEET TO NOT LOSE THE IR BLASTER COVER THINGY. they gave me 15 days of time for to repair it and asked for Rs 5000 which is equivalent to US $ 55 approx. i was like, ok if u fix it all well i can pay that. and FYI, the TABLET WAS IN FREAKING WARRANTY! IT WAS ONLY 20 DAYS OLD!
you get where im going? well i called them 15th day and they didnt pick my phone. i tried for next 2 days and they didnt pick any call. i went to their office and asked them what happened of the tablet. they said sorry we could not fix it and we were told this by our ENGINEERS the second day. i was like why didnt u tell me that before why make me wait 15 days and they said our phone was dead... MOTHER****ERS!
i asked them to return my tablet, they charged me Rs 1000 approx US $10 BEFORE returning me the tablet.
when they returned me the tablet, it had that IR blaster cover lost. i was so angry i cant explain. i could not do anything against them i went there 3 times and waited for like 30 min each time JUST TO SEE THE MANAGER AND HE NEVER MET... i wish they all die in deepest pits of hell for eternity. amin.
anyways, firstly i didnt trust the local small repair shops but i had no choice i gave the tab to one of shops and he repaird it for me in like 1 day. i was really happy. but he charged me Rs 3000 about US $30.
i started using the tab and it was fine. i got the normal 6-7 hours of screen on time. and btw, he didnt replace any thing including the batter.
since this saturday, the same **** started happening AGAIN. i went to the same shop and gave him the tablet to repair. just today he called me and told me the expense for this time repair would be Rs 5500 approx US $55.
NOW, this is my experience with samsung's greatest tablet ever. i have learnt my lesson the hard way i guess. Spending US $40 or $60 might not be a big deal for some of you Europeans or Americans out there but im from Pakistan. im a student. i dont get money very often to repair my ****. and that also a mere 28 days old BRAND NEW OUT OF THE ****ING BOX TABLET.
i know, i might get hate here as well, cause not many these days, understand others problems.
but i would advise you all new comers NOT TO GET THIS TABLET EVEN IF U ARE GETTING IT VIA SALE. i paid the full price and even more cause of import fees and taxes.
and btw, its not just me, there are many people who didnt get the battery life they were told they would get.
you have been warned.
Click to expand...
Click to collapse
I'm so sorry for you. I hate that you've been through all of this stuff regarding samsung devices. I wonder if the tabs going to Pakistan are made in a different factory than United States ones? I hope you have better luck in the future.
Sent from my Galaxy Tab S 8.4 with much love to the xda community.
I have the 10.5 and am on a stock rom and have zero lag anywhere. Initially there was lag with the OS it was released with (I bought it release day) but subsequent updates removed all the lag I had. I love my Tab S and I get 11hrs watching videos on it on long flights and drives and the screen is amazing.
What you should have done was try to return the tablet for a replacement INSTEAD of opening the back. Opening the back voided your warranty and is not something I EVER do for ANY device I own that's within warranty period. Outside of the period I may take the chance but not a day before.
Sorry to hear this happened to you as I know how frustrating these kinds of things can be.
I'm Surprised!
I'm surprised that Samsung would even touch your Tab S 8.4! After you rooted it, changed the ROM and then opened the device up which a user is never supposed to do, I'm surprised your warranty is worth the paper it was written on.
You should have taken the Tab S back to whomever you bought it and got your money back.
Hmmmm... was just about to order a tab S 8.4 WiFi as well... Lol.
i have 10.5 LTE and the battery stand only 3.5 Hours after few month of purchase its stand around 6 hours before
i have already make root so i got KNOX flag 01
but i will pay 50$ if this will fix the problem but after i read your story im afraid to fix it and the problem come again .. i don't know what to do
My phone is only 3-4 months old and it's starting to overheat and lose battery fairly quick 5-6 hours usage max. I want to try rooting on stock, but I don't want to have to manually flash monthly security updates.. I'm just kind of over all of that now. I went to FAA and am no longer a flashaholic like I was in my early 20's. I also, don't have the time for it, and the random hiccups or break downs when I need my phone to work 100% of the time.
I don't understand why this is happening. The phone is in like new condition. I could easily list and sell it as like new, because I've kept it in a case, never let it near water or dropped it. I subconsciously know to put my keys in the opposite pocket as my phone (very good habit to get into I must add). So I think I could get a lot for this phone on Amazon looking at the prices it's being sold $350 now (I paid $300 for it months ago, but it's discontinued, and people do still want this). I would list it for $325. My seller feedback is 100% with 9 other smartphones sold with feedback stating I sell my products exactly as described, so when I list, they usually sell within 24 hours.
I don't want to sell, but would A. Would it be smart since I can basically get my money back and upgrade without losing much (if any) money after fees? B.) Do you think there's a fix, or is my phone going bust? C.) With the phone being 3-4 months old, should I just get Motorola to replace it? I heard they give 64GB new replacements for the cloud whites for Amazon customers. Then I could sell that and actually buy a 6P for not much more, and have a 6 mos old phone as opposed to a 1.5 old model.
Thoughts?
nikeman513 said:
). So I think I could get a lot for this phone on Amazon looking at the prices it's being sold $350 now (I paid $300 for it months ago, but it's discontinued, and people do still want this). I would list it for $325. My seller feedback is 100% with 9 other smartphones sold with feedback stating I sell my products exactly as described, so when I list, they usually sell within 24 hours.
Thoughts?
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Click to collapse
What does your seller feedback have to do with upgrading your phone, or whether it is defective?
Why does it matter that other phones sell within 24 hours? If your Samsung Galaxy S5 took 25 hours to sell, does that mean your Nexus 6 doesn't have an overheating problem?
I would recommend doing a factory reset to make sure that it isn't some malfunctioning apps that are causing this, before you send it in to Moto, or sell it for more than you paid (which is somehow relevant to the issue at hand).
We have no idea if your N6 is defective. That's up to you to decide and RMA with Motorola if you want. Motorola may send you a brand new or refurbished phone.
andy_n_ said:
What does your seller feedback have to do with upgrading your phone, or whether it is defective?
Why does it matter that other phones sell within 24 hours? If your Samsung Galaxy S5 took 25 hours to sell, does that mean your Nexus 6 doesn't have an overheating problem?
I would recommend doing a factory reset to make sure that it isn't some malfunctioning apps that are causing this, before you send it in to Moto, or sell it for more than you paid (which is somehow relevant to the issue at hand).
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Click to collapse
I'm just stating I could sell it if I had to and get what I paid for it, if buying a new phone is a better decision. Idk if this a common problem with the Nexus 6 or not. Everything is pretty much bone stock. I don't want Touchwiz or any bloated phone. I'd rather get another Nexus, but I am worried about the SD810. Is the SD810 in the 6P better than it is in the OP2 and LG phones? I prefer no bloatware. I'm very minimal with my apps.
seabro01 said:
We have no idea if your N6 is defective. That's up to you to decide and RMA with Motorola if you want. Motorola may send you a brand new or refurbished phone.
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Click to collapse
What would cause it to start lagging and getting so hot that I have to turn it off for 15-20 minutes for doing nothing, but reading or taking calls. I keep the brightness almost all the way down 99% of the time to keep the phone from getting burn in too. I've done everything I can to baby this phone for the day I do decide to resell it, but I've never had a phone just start going crazy except when I had custom ROMs on it, but it's stock now. I've tried wiping cache. I still haven't done a FDR, but I did those for people when I worked in wireless in college, and that was always a last ditch effort that never really solved a problem like this.
Not trying to be funny or weird, but I don't watch porn or visit weird websites. It's always news, check Facebook on their webpage, and Google now. Gmail attachments from co-workers and family and friends. So I don't think I could have a virus. Can a chip or RAM just go bad one day?
nikeman513 said:
What would cause it to start lagging and getting so hot that I have to turn it off for 15-20 minutes for doing nothing, but reading or taking calls. I keep the brightness almost all the way down 99% of the time to keep the phone from getting burn in too. I've done everything I can to baby this phone for the day I do decide to resell it, but I've never had a phone just start going crazy except when I had custom ROMs on it, but it's stock now. I've tried wiping cache. I still haven't done a FDR, but I did those for people when I worked in wireless in college, and that was always a last ditch effort that never really solved a problem like this.
Not trying to be funny or weird, but I don't watch porn or visit weird websites. It's always news, check Facebook on their webpage, and Google now. Gmail attachments from co-workers and family and friends. So I don't think I could have a virus. Can a chip or RAM just go bad one day?
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It could be a wide variety of things. From apps (which clearly it isn't, given the provided information) to hardware. Whether it's a defective battery that's getting hot under very minimal loads or during charging, or whether it's a dying chip/something shorting out which is generating much more heat than it should. Download System Monitor Lite on Google Play and see what temperatures your CPU and battery are running on, and at what frequencies/loads it ramps up at. If the temps ramp up even when there's no CPU usage, then it's probably hardware and Motorola/Google (depending on the origin of device) will do their best to satisfy you within a week. If your CPU usage is constantly hitting high numbers you should probably factory reset your device.
Hope this gets you a step further, unlike other comments..
humzaahmed155 said:
It could be a wide variety of things. From apps (which clearly it isn't, given the provided information) to hardware. Whether it's a defective battery that's getting hot under very minimal loads or during charging, or whether it's a dying chip/something shorting out which is generating much more heat than it should. Download System Monitor Lite on Google Play and see what temperatures your CPU and battery are running on, and at what frequencies/loads it ramps up at. If the temps ramp up even when there's no CPU usage, then it's probably hardware and Motorola/Google (depending on the origin of device) will do their best to satisfy you within a week. If your CPU usage is constantly hitting high numbers you should probably factory reset your device.
Hope this gets you a step further, unlike other comments..
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Thank you for the useful information. I'm going to check that out the next couple hours and if it seems to have odd frequency's, I'll go ahead and FDR it and give it another day. Then if it has the problem still, I'll go ahead and do a warranty claim. I just would hate to be without a phone for however long they will make me be without one, but it's getting pretty severe. Thanks again.
nikeman513 said:
Thank you for the useful information. I'm going to check that out the next couple hours and if it seems to have odd frequency's, I'll go ahead and FDR it and give it another day. Then if it has the problem still, I'll go ahead and do a warranty claim. I just would hate to be without a phone for however long they will make me be without one, but it's getting pretty severe. Thanks again.
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A few weeks ago my Google now app updated and my phone had severe battery drain and got warmer than usual (Google now was at around 25% in battery usage). So I decided to FDR and then install a nandroid backup I had and problem solved. So imho apps can cause the symptoms you describe.
Thread cleaned. Please keep your comments/replies wholly objective - and CORDIAL. Thanks.
Issue solved by Nokia/Hmd together with Mediamarkt Sweden with above and beyond kind of service,
They handled the issue quick and effective without any pressure from social media or newspapers. Kept me up to date with any type of progress in the matter.
And even let me replace the phone with another brands phone due to certain reasons, they also provided for extra accessories to the replacement phone even though it was another brand as well as putting out extra credit at the store of my choice for future purchases.
So my hat comes of for them for the 11 star of 5 stars maximum service
got real issue on my phone night between 23/24 july wich resulted in me and my girl waking up and in less then 1 min the appartement was smokefilled and the phone was like a blowtorchand we managed to toss it from a 3 floor window onto the street wbelow.
we ggot lucky that we ive in a small 1 bedroom appartment with a working smoke alarm just few meters away in the same room .
the phone is now seng in to nokia/hmd EU service center for inspectionon what went wrongwith the device.
and even though this happend i cant wait to get a replacement/new nokia 7plus since i realy loved the model.
hope they find anything fast if there is something wrong with it since the model in my eyes still is a greatphone
Akibalo said:
got real issue on my phone night between 23/24 july wich resulted in me and my girl waking up and in less then 1 min the appartement was smokefilled and the phone was like a blowtorchand we managed to toss it from a 3 floor window onto the street wbelow.
we ggot lucky that we ive in a small 1 bedroom appartment with a working smoke alarm just few meters away in the same room .
the phone is now seng in to nokia/hmd EU service center for inspectionon what went wrongwith the device.
and even though this happend i cant wait to get a replacement/new nokia 7plus since i realy loved the model.
hope they find anything fast if there is something wrong with it since the model in my eyes still is a greatphone
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OMG ??????? what Nokia said?
ExaHamza said:
OMG what Nokia said?
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atm the phone is on the way to nokia/hmd main service in EU since they where extremly eager to check it out on what may have gone wrong and they helpedme to get a basic timeline by lots of questions so to see if there was any strange behaviour with the phone prior to the event
and as i understood this was basicaly a first for themwith this kind of event specially since it wasnt plugged in atm of the explosion . so i am waiting on reply from them for reciving and first checkup on the device.
Akibalo said:
atm the phone is on the way to nokia/hmd main service in EU since they where extremly eager to check it out on what may have gone wrong and they helpedme to get a basic timeline by lots of questions so to see if there was any strange behaviour with the phone prior to the event
and as i understood this was basicaly a first for themwith this kind of event specially since it wasnt plugged in atm of the explosion . so i am waiting on reply from them for reciving and first checkup on the device.
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Oh yeah, didn't hear such a thing before. Please keep us updated. I'd like to know more about how they handle the issue and what information they provide about the root cause. Also, I'm glad they intervened and took notice of it without needing a special pressure from social media (which is the case for most brands).
Sent from my Nokia 8.1
Sorry to hear that.
I've never heard of HMD Nokia Android Phone explosion incident before - at least in China, only battery bulging incident on overused Nokia 6.1.
Please keep this topic updated, we want to know their attitude upon this issue.
still no news from nokia/hmd other then they are putting everything under a microscope to try and find anything that might have gone wrong.
So update on this issue.
So far they couldn’t find anything wrong in design of the phone and or battery so it looks like it was just one of them crazy bad luck happening.
They still haven’t completely checked everything as I understood but they felt satisfied to close the matter on mud end and do more testing without me having to wait for all answers.
And the solution on the matter for me as I got. New phone and accessories like SD cards, cases, Custom screen covers, wireless headphones as well as a bunch of extra store credit for future purchases.
However due to demands from girlfriend that the same model of phone was not allowed inside ever again if I wanted to sleep in the same bed/apartment ever again I had to pick another model.
However since they didn’t have any similar phone model.
They came up with the suggestion of me picking from any brand of phone even from their competitors. So now I have bramd of phone and really happy with the solution in the end..
So to all that might be worried about this repeating itself don’t be.
Also even hat it took some time I am extremely happy with the solution in this matter as well as they will update me with any future findings in this matter.
Best service i ever experienced in a cellphone warranty issue.
Nokia/hmd gets 11 out of 10 stars for their handeling of the service around this issue.
what phone do you have now?
good to see them being this nice. But i guess they have to because, well, your phone exploded
I took a samsung A40 instead due to the fact that it was good enough for my current needs but I do miss my Nokia. But as My girlfriend Put in her veto against the Nokia 7plus model I didn’t have much choice.
Nokia’s work in the matter is the best I ever encountered when it comes to Customer service and I feel they took it extremely serious to find a solution on the matter and as I understood it was just a one time happening.
But I am happy with the new phone since it is quick software and takes decent photos, but I am going to miss the Nokia.