Phone storage doesnt show up in windows - One (M7) Q&A, Help & Troubleshooting

Ive had this issue for a few weeks now and its finally got my attention because i cant load any custom roms into storage.
Whenever i plug my phone into a computer, it will charge fine, but wont connect and show storage. It doesnt show up in device manager and usb debugging doesnt activate. Im using windows 8 and i did notice an error pop up telling me that the usb device is not recognized and has malfunctioned.
Oh, and im running ARHD 12.1

Jaa-Yoo said:
Ive had this issue for a few weeks now and its finally got my attention because i cant load any custom roms into storage.
Whenever i plug my phone into a computer, it will charge fine, but wont connect and show storage. It doesnt show up in device manager and usb debugging doesnt activate. Im using windows 8 and i did notice an error pop up telling me that the usb device is not recognized and has malfunctioned.
Oh, and im running ARHD 12.1
Click to expand...
Click to collapse
did you install the htc drivers correctly on your computer?

herwegan said:
did you install the htc drivers correctly on your computer?
Click to expand...
Click to collapse
yeah. i had everything working fine for months before. im checking to see if its an issue with the rom. i think it first started after i installed the version that im on.

If you plug your phone in via USB, to see the internal memory, your phone needs to be unloacked. Will will come up with a warning on the the phone.
Steve

Im starting to think this is a hardware problem.
I reverted to stock and the issue is still there. Im now noticing that it shows up in device manager occasionally as an unknown device. It appears to connect and disconnect over and over on its own. Sometimes it will stay connected for a few minutes and i would try to update the drivers manually but it would say no drivers found. Windows also reports that "my device may have malfunctioned". I know that all my storage is still in tact though, so i guess its just something wrong with the usb controller?
Thank goodness for wifi file transfer or i'd have no access to my storage. But im concerned that i may be stuck if i ever need to adb or fastboot...crap!

Delete pls wrong thread

Related

not reading in download mode?

ok. so I recently started using a different computer, it's windows vista. when I go to download mode, and plug the phone in the computer just says "usb device not recognized". I've got the latest drivers, and tried uninstalling then reinstalling again. any ideas as to what is going on?
Sent from my SGH-I897 using XDA App
Multiple ports?
CM7
I've tried front and back usb ports,
Sent from my SGH-I897 using XDA App
Try uninstall again.
Dl usb drivers but dont install. Save them to desktop
Plug in phone
Unknown device pops up, click on message. Click install custom drivers, navigate to where you saved uninstalled drivers are. Select
This has worked for some
CM7
Ok I uninstalled any versions of the drivers, when I plugged in my phone, the computer said unknown device as usual but it is automatically installing an "unknown device" driver. When I went to select the driver manually for it, it told me that there was no need to update and it didn't give me another option.
I should probably mention that originally, the computer recognized my internal sdcard when i mounted it. Now it isn't, and it won't recognize it in any mode.
Mik3D23 said:
I should probably mention that originally, the computer recognized my internal sdcard when i mounted it. Now it isn't, and it won't recognize it in any mode.
Click to expand...
Click to collapse
what rom are you using now? does the driver you installed came from the stock eclair or froyo. I get the same message after flashing from stock to custom roms. I just plug my phone again and the pc automatically searches and installs driver from gt i900 driver. My old PC is running win xp with android sdk manager in it aside from the kies mini it has which already has the samsung drivers which supports stock roms.
definitely wrong drivers...If your computer recognize it in normal mode as in to mount internal sd card, but says unknown device in download mode than try to download USB drivers from somewhere else...
I have noticed this that drivers from samsung website doesnt support the download mode...I have faced this problem...mine would ask for gadget serial..so i use this drivers...http://drivers.softpedia.com/get/MOBILES/Samsung/Samsung-Galaxy-S-USB-Driver-for-Windows-x86.shtml
Hope this helps
I'm running perception 10.4. I've tried several different download sources, and it doesn't read when I mount the sd card anymore. On my windows 7 computer it worked no matter what rom I had, and I didn't have to change drivers at all. I'll try that link and see what happens
Still won't work...
This happens to me all the time when attempting to flash back to stock. What I do is just keep doing battery pulls and switching usb ports. Eventually, it works!
OBatRFan said:
This happens to me all the time when attempting to flash back to stock. What I do is just keep doing battery pulls and switching usb ports. Eventually, it works!
Click to expand...
Click to collapse
lol How long will that usually take until it works..
I've tried pulling the battery and switching ports at least 15 times.. nothing happens. windows installs an "unknown driver" automatically, and if I choose the galaxy s drivers for it, it says the driver isn't compatible for my device. It's not even recognizing it's a phone, or a mass storage device, or any other usb device it can be.
Unknown Device
Was this ever resolved? I have the same problem. Unknown Device in Download Mode. ADB works, PC recognizes phone in normal mode.
The phone shows up in Device Manager when in normal mode. If I use ADB to reboot download, the PC immediately drops the phone and displays unknown device in device manager.
Have tried complete uninstall/reinstall of drivers including regedit. NO JOY.
Running XP SP3. Any ideas?
after upgrading to gingerbread my pc thinks it is an i9000.
try those drivers.
i have no issues though.

[Q] One is not recognized by computer

Hey guys !
For some days my One just won't be recognized by my computer anymore. I neither changed anything on my computer nor on the smartphone. It's currently running ARHD 7.2 and my computer is on windows 7 Pro x64.
I already tried reinstalling HTC Sync Manager, completely removing the drivers using the device manager and I even tried installing several standalone drivers provided in the forums here at xda. Switching USB ports and USB-Debugging didn't improve anything, too.
Windows explorer just shows the HTC Sync Manager install disc but not the MTP Device, the driver install wizard says everytime i plug the phone in that the installation of an HTC MTP Device wasn't successful.
Also in the device manager there is a yellow exclamation mark on the device entry and it says that the device doesn't work correctly because Windows couldn't load the required drivers for the device. (Error code 31) (Free translation from german )
HTC Sync Manager even shows that there is an HTC One connected but i can't sync it and it doesnt show the device capacity.
The weird thing is that also the One X of my girlfriend isnt recognized by the computer, but on her computer running windows 8 x64, both devices are working correctly.
Thanks in advance
Have you turned on usb debugging
Tried both with and without usb-debugging on, but didn't change anything
http://forum.xda-developers.com/showthread.php?t=2191279
Turn on usb debugging and change the cable that can work here is the link for drivers if it don't work
Even with the drivers from this thread, another cable and usb debugging on, it just doesnt work.
Strangely the phone is recognized at myphoneexplorer and I also can copy data from there, but I don't see my phone in windows explorer
gercreed said:
Even with the drivers from this thread, another cable and usb debugging on, it just doesnt work.
Strangely the phone is recognized at myphoneexplorer and I also can copy data from there, but I don't see my phone in windows explorer
Click to expand...
Click to collapse
I'm running out of ideas lol is your windows up to date that can help
One more thing make sure your phone is open and not locked that can help as well
gercreed said:
Even with the drivers from this thread, another cable and usb debugging on, it just doesnt work.
Strangely the phone is recognized at myphoneexplorer and I also can copy data from there, but I don't see my phone in windows explorer
Click to expand...
Click to collapse
Try disabling antivirus/firewall softwware. See if that makes a differance.
grneyez said:
Try disabling antivirus/firewall softwware. See if that makes a differance.
Click to expand...
Click to collapse
Sounds like your having a mare :crying:
gercreed said:
Even with the drivers from this thread, another cable and usb debugging on, it just doesnt work.
Strangely the phone is recognized at myphoneexplorer and I also can copy data from there, but I don't see my phone in windows explorer
Click to expand...
Click to collapse
jaythenut said:
Sounds like your having a mare :crying:
Click to expand...
Click to collapse
Not sure what you mean?
gercreed said:
Even with the drivers from this thread, another cable and usb debugging on, it just doesnt work.
Strangely the phone is recognized at myphoneexplorer and I also can copy data from there, but I don't see my phone in windows explorer
Click to expand...
Click to collapse
Sounds like you have another driver in the system that is being used and not letting the computer load the HTC driver you need to copy stuff. Not to bad to fix.
Plug the phone into the computer.
First get to device manager. Control Panel/System/Device manager (right side)
Find the device the ONE is listed as should be toward the bottom under USB might have a yellow triangle on it. Right click on this device and go to uninstall. Make sure to select to delete everything (little check box) and after it finishes restart the computer. Unplug the phone and then install the HTC drivers linked above. Plug phone in and pray. If it doesn't work after that try another reset and if still nothing let us know.
I prayed like hell and still it doesn't work
Although I uninstalled the old drivers correctly, restarted my system and installed the new htc drivers, it still tries to install another driver when plugging in my phone.
USB Debug is turned on, and my antivir is deactivated, I'm really running out of ideas what to do next....
gercreed said:
I prayed like hell and still it doesn't work
Although I uninstalled the old drivers correctly, restarted my system and installed the new htc drivers, it still tries to install another driver when plugging in my phone.
USB Debug is turned on, and my antivir is deactivated, I'm really running out of ideas what to do next....
Click to expand...
Click to collapse
try it on a different pc see if its your phone or your pc
On another computer both phones work without any problems. That is whats so strange about it, just on this computer it doesn't work. Unfortunately this is an important computer and I cant restore it...

[Q] adb error: device not found

I am currently getting error: device not found
i am on a windows 7 64bit pc that has been formatted since the last time i installed a new rom
i am also using a usb-otg cable with a 7gb FAT32 thumb drive
after a complete wipe in recovery I cannot get my phone to recognize my usb-otg and after trying to do an adb sideload adb will not recognize the phone.
I need to either get usb-otg to work or adb to recognize my phone. I think my problem with ADB is a driver issue on the pc, I have tried various driver instillations from http://adbdriver.com/ , http://www.htc.com/www/software/htc-sync-manager/ , and the driver download link in hasoon2000's AIO kit, as well as the xda guide at http://forum.xda-developers.com/showthread.php?t=2232799 .
however i am always left with M7wls under other devices in the device manager
I have also tried restarting the adb server and checking adb devices, but the phone never shows up
update: I was able to install cwm in fastboot usb hoping i would get the usb otg to work, but usb otg still will not mount
2nd update: the phone is now recognized as My HTC in fastboot and seems to work fine with fastboot commands and is now recognized as One in CWM still unable to sideload
I suspect my problem might be that i never had my phone connected while it had a rom installed so it never discovered it properly, instead it is trying to discover it as whatever the recovery says it is?
I am also still unable to get my usb otg to work CWM says "error mounting /external_sd!" if the usb otg would work my problems would be solved, can someone tell me how to prepare a thumb drive to work with usb otg in twrp or cwm
TravisAnthony07 said:
I am currently getting error: device not found
i am on a windows 7 64bit pc that has been formatted since the last time i installed a new rom
after a complete wipe in recovery I cannot get my phone to recognize my usb-otg and after trying to do an adb sideload adb will not recognize the phone.
I need to either get usb-otg to work or adb to recognize my phone. I think my problem with ADB is a driver issue on the pc, I have tried various driver instillations from http://adbdriver.com/ , http://www.htc.com/www/software/htc-sync-manager/ , and the driver download link in hasoon2000's AIO kit, as well as the xda guide at http://forum.xda-developers.com/showthread.php?t=2232799 .
however i am always left with M7wls under other devices in the device manager
I have also tried restarting the adb server and checking adb devices, but the phone never shows up
Click to expand...
Click to collapse
i was having the same problem what i did i uninstall the sync manager and drivers, rebooted my computer then redownloaded the sync manager let it install the htc drivers then connect the phone to pc let recognized the device and boom it was working for me.... hope that helps
that did change the phone name in the device manager about a minute long enough to sideload once, but when trying to sideload again the cmd said the server was out of date and closed, and looking at the device manager the name reverted back to M7WLS
do you have the sdk tools up to date on your pc?
Sent from my HTCONE using XDA Premium 4 mobile app
i have nothing installed besides the htc one drivers/sync and any fastboot or adb commands i do is through hasoon2000's toolkit which i have used in the past without any problems
i have now connected to and installed the drivers on 3 different computers and they all leave the phone as m7wls in the device manager unable to show up as an adb device
i also am still unable to get my 7gb fat32 thumbdrive to work as usb otg
M7wls driver
can anyone help? i am completely stuck with the phone all because i cant get the driver to recognize the phone properly
or is there anything i need to do to prepare the usb otg thumb drive to work in either cwm or twrp?
TravisAnthony07 said:
can anyone help? i am completely stuck with the phone all because i cant get the driver to recognize the phone properly
or is there anything i need to do to prepare the usb otg thumb drive to work in either cwm or twrp?
Click to expand...
Click to collapse
if you go to settings then select developer so you have USB Debugging check?
Sent from my HTCONE using XDA Premium 4 mobile app
if you go to settings then select developer so you have USB Debugging check?
Click to expand...
Click to collapse
there is no rom installed to change settings
TravisAnthony07 said:
there is no rom installed to change settings[/QUOT
what root folder are you placing the zip file to sideload?
I believe it will not sideload because your rom zip isn't in the correct folder on your computer. With the sdk installed it would have to be in the platform-tools folder with hasoons toolkit I don't know.
Click to expand...
Click to collapse
im having crazy problems with my laptop and desktop same bs.. im going nuts sometimes it works then sometimes it dont i never had so many driver problems in my life not only is it one pc but 2!?? i have tried everything reinstalling uninstlling many times.. rebooting pc phone u name i have tried it... my drivers work half the time.. quess its better then not at all rite
P.Mobile said:
im having crazy problems with my laptop and desktop same bs.. im going nuts sometimes it works then sometimes it dont i never had so many driver problems in my life not only is it one pc but 2!?? i have tried everything reinstalling uninstlling many times.. rebooting pc phone u name i have tried it... my drivers work half the time.. quess its better then not at all rite
Click to expand...
Click to collapse
teamviewer information and I'll help you before I go to bed.
Indirect said:
teamviewer information and I'll help you before I go to bed.
Click to expand...
Click to collapse
i running windows 8 ru still up?
fixed the problem
the issue was with the recovery, the phone is up and working fine
Need help with PhilZ Touch recovery issue.
TravisAnthony07 said:
the issue was with the recovery, the phone is up and working fine
Click to expand...
Click to collapse
How did you fix the recovery? I'm having the same issue you had but I'm using PhilZ Touch 5 recovery. This is why I hate HTC for not adding a SD card slot in this phone and its the last phone I will ever get that doesn't come with that option. If this were my EVO LTE I'd be up and running in minutes. Its been two days now and this damn iphone wannabe crap is making me sick. I regret this phone so much but you live and you learn. Anyway can you please help me figure this out for PhilZ Touch 5. I don't see how it wouldn't work any different than TWRP.
I use this video to help me but when I get to adb devices my phone isn't found.
http://www.youtube.com/watch?v=f1YiI-ZZGBs
THANKS
problem solved
My problem has been solved. Ends up it was an issue with my TWRP version and I completely blame myself for the complication.
P.S. sorry for the late reply even though so many of you were quick to help out, my time is very limited during the weekdays.
my drivers are f ed or its my ****y laptop? but the laptop only see's my phone when its in os.. when i go and put my phone in bootloader i get a message that pops up that my laptop dont recognize the usb ect.. i realy have tried everything i can think of.. maybe my laptop is gaff? if someone could help that would be great i dont kno what else to do? i have uninstalled many times reinstalled.. rebooted pc phone u name i tried it.. soon as i plug my phone in when it in bootloader that message pops up:crying: would resetting my laptop help?
P.Mobile said:
my drivers are f ed or its my ****y laptop? but the laptop only see's my phone when its in os.. when i go and put my phone in bootloader i get a message that pops up that my laptop dont recognize the usb ect.. i realy have tried everything i can think of.. maybe my laptop is gaff? if someone could help that would be great i dont kno what else to do? i have uninstalled many times reinstalled.. rebooted pc phone u name i tried it.. soon as i plug my phone in when it in bootloader that message pops up:crying: would resetting my laptop help?
Click to expand...
Click to collapse
Pm me your team viewer info.
Sent from my One true love.
Indirect said:
Pm me your team viewer info.
Sent from my One true love.
Click to expand...
Click to collapse
ok will now

PC won't recognize HTC One after installing KitKat 4.4 Sinless ROM 5.1.1

Hey guys, flashed Sinless 5.1.1 last night and ever since installing this particular ROM I'm unable to access my phone's folders via MTP or anything. I've tried re-installing drivers on my PC, rebooting phone and PC several times, trying to access my phone in ADB and fastboot... I can't even push or sideload a new ROM so I really don't know what to do!
Anyone got any idea what to try next and/or how to solve this?
Did you enable Developers options USB debugging?
If not go to about phone and click on Build number a
bunch of times. If that doesn't work install latest HTC
drivers.
Armeniandave said:
Did you enable Developers options USB debugging?
If not go to about phone and click on Build number a
bunch of times. If that doesn't work install latest HTC
drivers.
Click to expand...
Click to collapse
Tried both, to no avail.
EDIT: It was working fine yesterday on Insertcoin 4.3 ROM, so I'm copying that back to my phone via WIFI transfer, gonna flash that and see if I get USB access back.
rpalmer92 said:
Tried both, to no avail.
Click to expand...
Click to collapse
I'm actually running that exact ROM and my phone is seen on both my Mac and Windows 7.
Did you try a different USB port? Does a message pop up on your phone asking to trust your
computer? My computer wouldn't see my phone until I accepted that pop up.
If you've tried all that then give a little more info on your PC so we can diagnose it.
Armeniandave said:
I'm actually running that exact ROM and my phone is seen on both my Mac and Windows 7.
Did you try a different USB port? Does a message pop up on your phone asking to trust your
computer? My computer wouldn't see my phone until I accepted that pop up.
If you've tried all that then give a little more info on your PC so we can diagnose it.
Click to expand...
Click to collapse
I never saw any message pop up. I've tried 4 different USB 2.0 ports. My USB 3.0 ports aren't usable.
I am runnings Windows 7 x64 Ultimate with latest HTC drivers installed.
rpalmer92 said:
I never saw any message pop up. I've tried 4 different USB 2.0 ports. My USB 3.0 ports aren't usable.
I am runnings Windows 7 x64 Ultimate with latest HTC drivers installed.
Click to expand...
Click to collapse
Kinda stumped then! Only thing I can think is that you don't have the very latest drivers.
Can you ADB and see the phone? Check the following thread on how to do this.
(Sorry if you already know how)
http://forum.xda-developers.com/showthread.php?t=2365506
If I do "adb devices", nothing shows up. Simple commands like "adb reboot" respond with "error: device not found".
I've just flashed ARHD 31.6 (Android 4.3) and re-installed drivers and my phone still isn't recognisable. I'm lost!
Okay, big trouble now!! I just read elsewhere that it could be an internal storage corruption problem, so without thinking I formatted internal storage along with data and system in recovery and attempted to ADB sideload a new ROM and was going to start over. Stupid idea! ADB still isn't working so now I can't even sideload or push a ROM. All I have to work with now is fastboot and recovery, and my PC isn't recognizing either of them. Any ideas?
YOU AREN'T GOING TO BELIEVE THIS!!!
Girlfriend stayed over the weekend and happened to swap our USB cables over. She left and took my OTG cable and left me with her identical looking USB charge only cable.
Just tried my mother's Nokia cable and voila! Installing device drivers.
Now to sideload a ROM and start from scratch -.-
I know this thread is old but if someone stumbles upon it this is what I did.
New USB worked.
***While using the USB cord that wouldn't connect like it usually does, I re-installed HTC Sync Manager and it immediately recognized it.
www.htc.com/hsm

Can't Get MTP drivers to install.

Hey everyone,
When my phone is rebooting AND plugged into my computer, my WIndows 7 laptop begins to install the MTP Device Driver, but fails, since the device boots and hence becomes recognized by other drivers. Is there a work around for getting this MTP driver to install? I currently cannot send any file to my phone if its not a media file, which is strange. I believe most of issues are around this damn MTP driver issue.
sjorge3442 said:
Hey everyone,
When my phone is rebooting AND plugged into my computer, my WIndows 7 laptop begins to install the MTP Device Driver, but fails, since the device boots and hence becomes recognized by other drivers. Is there a work around for getting this MTP driver to install? I currently cannot send any file to my phone if its not a media file, which is strange. I believe most of issues are around this damn MTP driver issue.
Click to expand...
Click to collapse
Anyone?
sjorge3442 said:
Anyone?
Click to expand...
Click to collapse
Ignore it, its nothing to worry about, mine does the the same thing if I have it plugged into the computer whilst its booting.
As for drivers, it should say MyHTC in device manager under Android devices, see images below, I get these drivers by installing HTC sync manager and then un-installing Sync, just leaving the driver package, just make sure your device is unplugged when installing drivers and then plug in after installation is complete, if you having driver issues, you will have to remove old / dead drivers first, these HTC drivers always work for me no matter which OS im booting, Windows 7 and 8.1 64bit dual boot.
The first picture is whilst the phone is booting, and the 2nd is finished booting.

Categories

Resources