[Q] Unexpected system app - Poss Spy Related ? - XPERIA X8 Q&A, Help & Troubleshooting

Hi All.
I have a question which I am hoping someone can help with.
I have an Experia X8 in standard configeration.
I discovered an app in the app manager with no name. This was after having good reason to beleive I may have been tracked or had spy ware loaded without my knoledge.
The phone would not load apps (failed at the point of instalation).
The phone was only used for calls and texts, and had one app loaded (GOSMSPRO) for text messages.
I consulted Vodafone and Sony Erricson and they advised to take it to the police. After 3 months the police lab returned the phone saying it tested negative for spy software.
I did some research and used moborobo and ESFile explorer.
I identified the un named system app as "Picker.apk". The phone app manager reported it as version 1 (but with no name) and 44Kb size.
Moborobo reported it with name (Picker.apk) but with a size of 52.12Kb.
Sony Erricson have told me that this app should not be there, on two seperate calls on different days.
They said they had seen this kind of thing before, and offered to do a "factory reload" if I wanted.
They also said they had done "factory reloads" for people that had appeared to have spy apps on there phones, as the normal software reinstall (via PC Companion) does not reload the Rom, as I discovered.
I rooted the phone and messed arround trying to load a new ROM to clear out all that was in there, but have not got it right so far...
My question is, how did this App get into the system apps in Rom as the phone was not rooted.
I have since discovered that some spy and tracking apps have an "auto delete if Sim is changed" feature in their features list.
I did remove my contract sim and put it in my new phone, and put a pay as you go sim in the sony, before I discovered I was being tracked--Thats how I found out !
Any help, advice or thoughts would be greatly apreciated.
Best regards.
Warren.

Related

Issues with Phoning

Hi,
I'm a "proud" owner of a TyTn2, tho there are several issues I'm bothered with:
- Sometimes when I phone someone and me or the other side hangs up, the phone application just hangs and doesn't want to exit. Nothing besides a reset resolves this.
- Related to the previous: I notice in a task manager tool I downloaded recently that some calls keep the phone application open, even after call ending. When I try to close the program the task manager tool refuses and tells me he can't.
- Quite often when someone tries to call me, they get no response and the number is not available. This in times when I even have full network.
So ofc my question is: are these known problems? if so.. are there any solutions?
Thanks, kind regards,
DJM
Since this is your first post - I will make some assumptions -
1. you have a stock phone
2. you most likely got it from AT&T
3. you are a bit of a geek - hence your visit to this forum.
4. you have already searched this forum and have not found any threads that mention any of your issues. (Because creating a new thread without reading first generally will require asbestos undershorts)
Based on the above assumptions I woul make the following statements:
1. this is not normal or acceptable behavior
2. since this is a new phone I would not mess around with it for long - I would take it back to the store and tell them the issues and have them fix/replace the phone.
A phones first and formemost job is to make phone calls and receive them - if it fails there it does not matter how well it can GPS or play music.
Bill
well yeh it's a stock phone from a company in holland (vodafone)
been considering returning it... altho the best pda shop in holland tech support said it's a common problem with windows mobile..tho he didn't know if there was any fix..
hence my coming here.. I tried searching yes by search function and by hand

[Q] Installing Apps from Google Play via Browser

Hi, I am having a problem installing apps via the Google play store on my PC. When I try to do this, I get an error on the phone "Error while downloading "App Name". "App Name" could not be downloaded due to an error. (906).
If I click on the error, it takes me to the app on Google play on the phone where I can successfully download and install it directly from the phone. So I have a workaround, but the phone itself is second hand so I am worried it is faulty and causing this problem (and therefore who knows what other problems might be around the corner?).
As a bit of background info, the phone came rooted on 534 firmware and I updated to 257 via PC companion. I knew this would lose root but I don't want the phone rooted anyway (don't use any rooted apps etc). However SuperSU was installed and now I can't get rid of it (unless I downgrade, root again, then remove SuperSU and upgrade once more). I don't know if the fact it was rooted has caused the problem, or perhaps the upgrade while rooted and now having SuperSU stuck on my phone is causing the problem (I've never bothered with rooting and the like for years so while I know about it, I do not know the ins and outs of rooting and it's consequences).
My question is: Does anyone else have this problem or is it likely to be a fault with the phone?
Try to clear market data and or cache.
Is it for paid apps ? You have access in your country ?
Sometime I have market error with a yellow triangle in notif bar but it is always because of network connections/ wifi. Once reconnected it is ok.
Thanks for the reply.
I've tried clearing cache and data, I've even factory reset the phone but still no good. It is for all apps, paid and free. The network connection seems to be solid (or at least it would be an awful coincidence if every time for 100+ app installs when I try to install from the pc the network happens to be down, but when I then go straight to the phone and install from there the network is back up again).
Just a question, you want to install app via your comp on your phone when it's pluged to USB cable?
Personally i use google Chrome to Phone for sending immediatly links to my phone, that works also with google app link, that will automatically launch the google store on the app you selected before sending the link.
Also rooting your phone is really necessary? Many people root their phone for doing nothing really necessary...
Nope I don't want to do this while my phone is plugged in to the computer, the phone is in my pocket while I am trying to use the Google app store on my computer to install dozens of apps to the phone.
I know rooting the phone isn't necessary, but, as I explain, the phone was already rooted and I have no need of root. Whether the phone is or isn't rooted I don't mind either way, I was just mentioning the root info in case that is a clue as to why I am having this problem.
No offense intended (really!) but I'm not concerned with how you personally use Chrome to install apps to your phone. I am explaining a problem I have with my phone and wondering if it is a known issue that other people have or whether it is a fault with my phone. I have a workaround that I can use as I explained in the first post, but I am less concerned with what the problem is and more concerned with why the problem is there in the first place (as it may be mean I'm going to run into more problems in the future).
Anywho I can only assume it isn't a common problem, so I'll investigate further.
Cheers

Phone installed apps on its own?

Three apps installed themselves without my intervention:
Cookie Jam
Drippler
RetailMeNot
They didn't come preinstalled, but just installed themselves today. I was able to uninstall them but they keep coming back.
Any idea what's going on? They do not show up under My Apps in the play store, but I can uninstall them through settings. I did a factory reset and didn't install anything and they still come back.
Mine just did the same thing also. Just got it two days ago too. I've uninstalled them now, and they haven't come back yet, but that is disturbing if you say gotta keeps coming back.
Forgot to mention this, I've already disabled the other app stores except for the Google play store.
Just happened to me as well. Thought I was the victim of some new exploit.
This just happened to me, and it is driving me nuts. I think I tracked it down to a program called DTIgnite. Somehow, a sight I visited or a link I clicked installed this program which essentially gives the controller a backdoor to install anything they want. I dont recall it being in the file directory before, but its there now and it survives a factory reset. Mine started doing it yesterday and I have done about 2 dozen factory resets trying to narrow down the problem I was able to determine that it only downloads these programs (the same thee mentioned) when the sim card is inserted. Without the sim card, and with an active wifi connection, it does not do it. The moment it gets a carrier signal, it begins downloading those three apps in the background. I went to tomobile and got a new sim card, and it still does it, but not if I put the sim card in a different phone. So it lies within my note 4 not my account or the sim card. Furthermore, if you factory reset without the simcard, DTIgnite does not appear in the file directory. Once it is inserted, DTIGnite downloads itself and then these three programs. This leads me to believe that what ever site I visited or clicked on, rooted my phone. Because, how else would it survive a reset unless it was in the root directory?
Now DTIgnite is an app developed by a firm that tries to market its capabilities to carriers in order to give them backdoor access to phones. I think its possible someone licensed the software and repurposed it to install bloat ware of their own for third party companies for profit.
In anycase, because of my work, I cannot have a compromised phone and must replace it now. Thinking about contacting a lawyer and seeing what can be done to the company that makes DTIgnite
raptir said:
Three apps installed themselves without my intervention:
Cookie Jam
Drippler
RetailMeNot
They didn't come preinstalled, but just installed themselves today. I was able to uninstall them but they keep coming back.
Any idea what's going on? They do not show up under My Apps in the play store, but I can uninstall them through settings. I did a factory reset and didn't install anything and they still come back.
Click to expand...
Click to collapse
---------- Post added at 11:01 PM ---------- Previous post was at 10:22 PM ----------
IDIgnite is indeed the problem. I reformated without the Sim, and then without logging into any account I checked the app manager. Within, is DTIgnite, but once it is "turned off" you can insert the sim card and it will not resinstall those three programs. However, this app is not preinstalled which means each one of us clicked on a link that silently downloaded it. Furthermore, I suspect it has been placed in a safe partition on the device or on the ROOT directory itself because it survives a factory reset.
I dont know how to check if my device is rooted, but when I boot in recovery mode it lists me in # manual mode# and I seem to remember the # symbol was significant in the root determination discussion. Again, I am no expert on the matter; so, I can be completly off base here. I recomend you research my findings on your device to see if they are compromised as well.
Now, I just contacted Mandelay Digital, the publically traded company that authors DT Ignite, and let them know that on monday I will consult an attourney regarding there neglegent distribution of their software and have requested they provide steps to uninstall. after my discussion with an attourney, I may come back here to post information regarding a class action if it is feasible.
Well I know you guys have heard this before but porn sites are bad. Lmao. When ya guys click u may be given consent to those other apps to self install. You would have to prove that you did not give consent
BAD ASS NOTE 4
cirrob said:
This just happened to me, and it is driving me nuts. I think I tracked it down to a program called DTIgnite. Somehow, a sight I visited or a link I clicked installed this program which essentially gives the controller a backdoor to install anything they want. I dont recall it being in the file directory before, but its there now and it survives a factory reset. Mine started doing it yesterday and I have done about 2 dozen factory resets trying to narrow down the problem I was able to determine that it only downloads these programs (the same thee mentioned) when the sim card is inserted. Without the sim card, and with an active wifi connection, it does not do it. The moment it gets a carrier signal, it begins downloading those three apps in the background. I went to tomobile and got a new sim card, and it still does it, but not if I put the sim card in a different phone. So it lies within my note 4 not my account or the sim card. Furthermore, if you factory reset without the simcard, DTIgnite does not appear in the file directory. Once it is inserted, DTIGnite downloads itself and then these three programs. This leads me to believe that what ever site I visited or clicked on, rooted my phone. Because, how else would it survive a reset unless it was in the root directory?
Now DTIgnite is an app developed by a firm that tries to market its capabilities to carriers in order to give them backdoor access to phones. I think its possible someone licensed the software and repurposed it to install bloat ware of their own for third party companies for profit.
In anycase, because of my work, I cannot have a compromised phone and must replace it now. Thinking about contacting a lawyer and seeing what can be done to the company that makes DTIgnite
---------- Post added at 11:01 PM ---------- Previous post was at 10:22 PM ----------
IDIgnite is indeed the problem. I reformated without the Sim, and then without logging into any account I checked the app manager. Within, is DTIgnite, but once it is "turned off" you can insert the sim card and it will not resinstall those three programs. However, this app is not preinstalled which means each one of us clicked on a link that silently downloaded it. Furthermore, I suspect it has been placed in a safe partition on the device or on the ROOT directory itself because it survives a factory reset.
I dont know how to check if my device is rooted, but when I boot in recovery mode it lists me in # manual mode# and I seem to remember the # symbol was significant in the root determination discussion. Again, I am no expert on the matter; so, I can be completly off base here. I recomend you research my findings on your device to see if they are compromised as well.
Now, I just contacted Mandelay Digital, the publically traded company that authors DT Ignite, and let them know that on monday I will consult an attourney regarding there neglegent distribution of their software and have requested they provide steps to uninstall. after my discussion with an attourney, I may come back here to post information regarding a class action if it is feasible.
Click to expand...
Click to collapse
It's really not a big deal.
For starters, a random piece of adware did NOT root your device. In order to root, you would need to run commands and codes into your device using a program called ODIN, and unless your phone rebooted, showed a red system menu, then rebooted itself again, it was not rooted. You would also have a root access application like SuperSU or SuperUser.
*****
There's 2 ways to go about fixing the adware...
1. Factory Reset, THEN ODIN back to factory stock, the files (from root accessed files and normal files alike) will be entirely resetted to how the stock .img was created.
2. (Easier way) Root, use Titanium and uninstall the adware application causing the problem. Seeing as I've never had adware on my device, I feel this way would only be a temporary fix.
Needless to say, fix #1 is preffered.
If this is an issue for you (novice problems might I add), use an antivirus designed for your device. There are multiple options in the Play Store.
And a side note for ya, this will not stand up in court, this wouldn't even make it to court; in any way possible. If a lawyer had a nickel for anyone who has ever had adware on their devices that was trying to take a company to court to get some kind of settlement or resolution, lawyers would be very rich people.
You visited a site that infected your device with adware. (Probably pornographic). You'll be wasting your time and money. Based on the fact that you went to the extent to call them and threaten them is even worse, almost childish. They don't care, they probably get calls like that all day, every day.
This is not some random anomaly, it's a virus that was installed into your device due to your Internet browsing / downloading habits.
*****
When you see **** on the ground, rather than yelling at it and rolling around in it, just pick it up and be done.
Same thing happened to me today. I formatted the phone using TWRP and reinstalled stock using Odin. The sim was still in the phone. As soon as the phone connected to the cell network these apps came back!
Next try was to reflash stock with the sim out. The apps were not there. After routing the phone I uninstalled /system/priv-app/Ignite_TMO.apk which is the package for IDIgnite. Thankfully, these apps have not returned since.
What I found odd was that even stock image did not remove these. I did ensure that the microsd card was also not present in the phone so these apps are definitely stored in the internal partition somewhere.
Why are we assuming this is an exploit rather than something T-Mobile shipped in a recent ROM update or in the original image in order to install these bloatware apps?
I think it might be in the ank4, because I just got these when flashing an ank4 Rom.
I know for sure I didn't have them before.
Sent from my SM-N910T using Tapatalk
Unauthorized Apps Downloaded to T-Mobile Samsung Note 4.
I have a T-Mobile Samsung Note 4 which updated on Wednesday, November 26, 2014. Just a few minutes ago, I turned my phone off, then turned it on again and noticed on the status/notification bar a triangle with exclamation mark... and when I pulled down screen it was for 2 apps warning that these apps have high permissions. I did not add these apps and when I looked at my apps I noticed the same 3 listed here were installed on my phone. Cookie Jam (high permissions), RetailMeNot (high permissions) and Drippler. I uninstalled from the Google Play Store. Before uninstalling, I planned to give a 1 star review for all 3 apps downloaded on my phone informing people of these apps, but there was no option for me to review these apps although these apps have reviews from other users. I didn't pay attention to the first two that I uninstalled but when I selected uninstall for the Drippler app, there was a warning "This app was not installed by Google Play Store. Do you want to Uninstall it". After this happened I did uncheck the "Unknown Sources" box under the security option for third party apps. I'm very disappointed that this has happened. I have had too much trouble with this phone and really feel that it was a waste of purchase. The first one I bought was broken and this is the second one exchanged in the store and it has many issues. I only downloaded 1 app (MOOC app) a few hours before this happened, but these didn't download until after I turned my phone off, then back on. The MOOC app listed links to several MOOCs online, and only had 4 reviews. If these same apps are being downloaded to other T-Mobile Note 4 users could this be from a link or a problem with the phone. What are the chances of several people accessing the same link? Does this mean the phone is hacked? If the "Unknown Sources" box is checked, will this stop the downloads without permission? Someone please help. This is an edited response to the above-written. After I wrote the response, I picked up my phone and noticed the Virus Scanner (CM Security) icon was in status bar. It showed there was 1 vulnerability called BroadAnywhere. I searched it on Google and found that it is a very bad virus... Once the virus was cleaned from my phone it seems to be working well. It hasn't been long but so far it seems ok and the apps haven't come back, nor the permissions (which did come back once after deleting apps) and well as a couple other things before the virus scan. Hopefully this will clear the problem. If not, I'll give update.
raptir said:
Three apps installed themselves without my intervention:
Cookie Jam
Drippler
RetailMeNot
They didn't come preinstalled, but just installed themselves today. I was able to uninstall them but they keep coming back.
Any idea what's going on? They do not show up under My Apps in the play store, but I can uninstall them through settings. I did a factory reset and didn't install anything and they still come back.
Click to expand...
Click to collapse
I noticed this happened to me as well,but it only happened after I updated my note to the new update. My wife's phone has not been updated and she doesn't have the app in her applications, so my assumption is it was packages in with the new update.
Sent from my SM-N910T using XDA Free mobile app
There is a preinstalled app labeled "DT Ignite" in the most recent stock rom.
The app is found in /system/priv-app. The file is Ignite_TMO.apk.
Package name is com.LogiaGroup.LogiaDeck.
Just disable it and you guys should be fine.
happening to me too
I can confirm that this has happened to me after the most recent update. Note 4 tmobile version. Disabling "DT Ignite" seems to have fixed it.
First of all, thank you.* Despite your tone it was helpful and reassuring. I have never rooted before and am unfamiliar with the process. If you're willing, I have a few questions that perhaps you can point me in the right direction.
I would like to root and get rid of some applications in general so this isnt exactly off the table, but I would like to begin with a clean factory stock image.
If I do the first method, can I leave it rooted afterwards, or will the act of installing a clean factory stock image unroot the device again?
Also, can you provide a link to a site that offers detailed and trusted steps for either process? Searching google provides several dozen sites each with slightly different methods; what method did you use?
Regarding the tone and assumptions: You do make a lot of assumptions, and you do ooze an air of superiority in your response. I can respect that; this is, afterall your expertise. I just dont think its needed for people to respect your opinion. Assumptions, on the other hand, just lead to people being dismissive of your remarks all together. Its my job to look past assumptions, so they dont bother me much.
Regarding a lawsuite: I live in California and Mandelay Digital is based in California as well. In California you can (edited) sue someone for just about anything: bad thoughts, dressing poorly, beverage too hot etc (all real cases). If there is money to be had, a Lawyer will find a way. Mandelay is publically traded and the author of the software being used; there is incentive there. I will let the attourney make the decision.
Anyway, thank you for your initial response, and any further help you can provide.
---------- Post added at 04:08 PM ---------- Previous post was at 03:41 PM ----------
Looks like I responded too early and should have read the new developments on the thread. It is possible my phone updated thanksgiving and I wasnt aware of it. I did change the battery mid afternoon for family pictures and such, and I noticed the apps (through app2sd notification about some of them being campatible with moving to the SD card) after it booted back up. I just did not see anything about a software update.
With that being said, I suppose it is fairly harmless, though I do not like the idea of such a direct and quite backdoor to installing apps on my phone. I agreed to the initial presinstalled apps, and I am sure somewhere in the initial agreements I may have agreed to unfettered access to my device's selection of apps, but I would still like a more obvious warning of this capability.
I figured it was something that T-Mobile or Samsung had to have snuck in on one of their updates. Luckily I got my phone right before we went on a trip for Thanksgiving. So I haven't had much time to play with it or even Root it yet. I was able to go through all my Apps in the application manager and clear data/turn off all of the apps that I don't want or use, and I haven't had anything reinstall itself without my approval. I have also unticked the unknown sources option, so maybe that helped as well.
I would normally agree that it was some site that performed a drive - by installation, but I haven't used my phone for anything other than taking pictures, and asking Google for directions around Nashville since I got it on Wednesday.
I will definitely be rooting and probably flashing a new rom as soon as I get home though. Having Random apps installed without me knowing is no fun at all.
I've had the new update since the day it was released and never had this problem.
Very disturbing. This is the rights for DT Ignite which is now built into the rom after taking the last update. Did a hard reset and now is part of the rom. Nothing loaded and just logged into the phone. The community should be very upset about T-Mobile sneaking this malware on our phones!
Let me be clear that this is after a hard reset without logging into google, Samsung or a Web page. This crapware is now part of the device if you took the last update.
cirrob said:
First of all, thank you.* Despite your tone it was helpful and reassuring. I have never rooted before and am unfamiliar with the process. If you're willing, I have a few questions that perhaps you can point me in the right direction.
I would like to root and get rid of some applications in general so this isnt exactly off the table, but I would like to begin with a clean factory stock image.
If I do the first method, can I leave it rooted afterwards, or will the act of installing a clean factory stock image unroot the device again?
Also, can you provide a link to a site that offers detailed and trusted steps for either process? Searching google provides several dozen sites each with slightly different methods; what method did you use?
Regarding the tone and assumptions: You do make a lot of assumptions, and you do ooze an air of superiority in your response. I can respect that; this is, afterall your expertise. I just dont think its needed for people to respect your opinion. Assumptions, on the other hand, just lead to people being dismissive of your remarks all together. Its my job to look past assumptions, so they dont bother me much.
Regarding a lawsuite: I live in California and Mandelay Digital is based in California as well. In California you can (edited) sue someone for just about anything: bad thoughts, dressing poorly, beverage too hot etc (all real cases). If there is money to be had, a Lawyer will find a way. Mandelay is publically traded and the author of the software being used; there is incentive there. I will let the attourney make the decision.
Anyway, thank you for your initial response, and any further help you can provide.
---------- Post added at 04:08 PM ---------- Previous post was at 03:41 PM ----------
Looks like I responded too early and should have read the new developments on the thread. It is possible my phone updated thanksgiving and I wasnt aware of it. I did change the battery mid afternoon for family pictures and such, and I noticed the apps (through app2sd notification about some of them being campatible with moving to the SD card) after it booted back up. I just did not see anything about a software update.
With that being said, I suppose it is fairly harmless, though I do not like the idea of such a direct and quite backdoor to installing apps on my phone. I agreed to the initial presinstalled apps, and I am sure somewhere in the initial agreements I may have agreed to unfettered access to my device's selection of apps, but I would still like a more obvious warning of this capability.
Click to expand...
Click to collapse
Yes if you use the first method, it will unroot your device. (If it's rooted, that is. )
I am making a guide but got tied up yesterday, the guide will be up in about 2-3 hours. I will link it here when it's done.
devynbf said:
Yes if you use the first method, it will unroot your device. (If it's rooted, that is. )
I am making a guide but got tied up yesterday, the guide will be up in about 2-3 hours. I will link it here when it's done.
Click to expand...
Click to collapse
Thank you
cirrob said:
Thank you
Click to expand...
Click to collapse
http://forum.xda-developers.com/not...uide-odin-to-stock-unrooted-firmware-t2957156
Here ya go, guide is live.

Help with companion apps

So I got a new toy. A Samsung Gear Live. I've had it for a week and so far really like it. The biggest issue I seem to be having is the companion apps. I don't know why, but they refuse to work. Everytime I try to use one I get an error message to the tune of, " not connected to a device with this application" or "lost connection to phone". This is clearly untrue. I can see that I'm still connected and even the device itself acknowledges it. I just can't figure it out.
I have attempted a power cycle, using the restart function, a hard reboot, even reseting it back to factory. I rebooted my phone, Uninstalled and reinstalled the apps on the phone, and still no luck. I'm at a loss. Anyone who knows what to do on this front would be very welcome.
What are companion apps?
Sent from my SM-N910T3 using XDA-Developers mobile app
Companion apps, are the apps that are activated on your smart watch. Like the dominoes easy order app, or a bank app that let's you check your balances without pulling out your phone.
I did find my problem however. It seems that my gear live was shipped with a dev kit. I had to completely reflash it to stock software to get it to run correctly.
How did you figure out it was a dev kit? Im having similar problems. Thanks.
Fixed the problem resetting the watch and reinstalling the Android wear app. However now in the storange manager its showing three of several apps. How to fix please?
You can find if it has a Dev kit under the settings. Under build I believe. It should be a set of numbers with "dev" somewhere in it. If that's there, it's gonna hold up your regular use of the watch. It caused the apps not to work right or not to show up, etc. I'll see if I can find the link I used before for how I reset the watch to stock firmware.

HELP Please - LG say my phone is rooted

I did post this in the G5 group, but this is more appropriate, I only got 1 reply there and need more info really to fight my cause. I have also emailed the Superuser developers but no reply..
My LG G5 is just under 18 months old, so still covered by the 2 yr UK warranty in that sense. It has started to only accept a USB connection (for charging, data connection, anything) once before it needs rebooting to accept it again.
So, I sent it back to LG. They sent the phone back to say it is rooted and wouldn't fix it.
I have eventually got to someone at Head Office and they still say the same, that as the OS has been modified then they will not repair it (the warranty does state that they will not repair a fault CAUSED by a modification by the way)
So I ran the internal software check as mentioned here - - and it does indeed come up with a positive, it says that SUPERUSER (a rooting related app) was installed on 1/1/17. - see attached image
I well remember doing a full wipe and reinstall of the phone on new years day and Google Play installed all the apps on my account and I had to delete the ones that I didn't use anymore. I have rooted various devices and that is why Superuser was in my Google Play account. It did install on the phone that day and was uninstalled (never run) the same day. The phone has never been rooted (it has been mine since new, I know how to root phones and would know if I had! I have also had no reason to) and I have run Android Pay and the banking apps on it all the time.
I can actually get the phone repaired for £25 anyway so it's not so much the repair that is the issue right now, it's that I think LG shouldn't get away with treating customers like this and I want to make a point.
Before I go through the various public attempts to make the point (Twitter, Trading Standards, Tech mags) I do want to be 100% clear of the facts, so if I am mistaken then please do tell me.
The Head Office guy said that even though Android Pay etc still works, that they have different checks and that a program has been run that has modified the OS. Their own internal phone software tells me that this program is Superuser. My understanding is that superuser does nothing at all unless a phone is rooted. Then, on a rooted phone, it will act as a 'middle-man', intercepting anything that wants root access and asking for permission from the user.
Am I correct in saying (and LG incorrect) that Superuser makes NO change to the OS? All the version numbers in About in Settings are the current legit ones.
In my opinion, they are technically intelligent enough to know that there is no technical issue with my circumstances, they just want to get out of fixing the phone (which has already cost them me buying the next incarnation of the series at the end of my contract and my next TV too). Even if it had been modified, the app was installed on 1 Jan, the issue started a month ago, and LG happily fixed another fault (fingerprint sensor) on the phone back in April with no complaining about root! There could be no proof that the fault was caused by Superuser.
Any advice/ammunition to talk to them would be appreciated.

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