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People who are going to the Sprint store to upgrade to the HTC One should know there is an issue with the system that is preventing the phone from being seen as discount available. They had to call the Sprint National Service Center to put in a manual discount on the account. I was told there were multiple people who tried and had the same problem.
The reason I am posting this is that you shouldn't expect it to be a 5-10 minute upgrade. It took over an hour for me. Loving the phone, so it was worth it.
I got mine without any serious issue. Anytime she tried to print off a receipt her computer would crash. They used another and all was well.
I had no issues.. they didnt get the $100 off instand but manager just over wrote it .... in and out in 15 min before work. Also if u mention that u get extra $50 invoice (currently online only) credit for buisness accounts... they might put that in too. I got that as well.
Sent from my HTC ONE using xda app-developers app
forgive my ignorance what discount is this?
WW3 said:
I had no issues.. they didnt get the $100 off instand but manager just over wrote it .... in and out in 15 min before work. Also if u mention that u get extra $50 invoice (currently online only) credit for buisness accounts... they might put that in too. I got that as well.
Sent from my HTC ONE using xda app-developers app
Click to expand...
Click to collapse
that credit towards the business account ?
Yes, basically a fam account under a tax id. But the discount should still apply to any account with any monthly discount associated with it, ie student. The credit goes towards ur next bill... its still something making my phone only $50 without htc trade in.
http://sprint.p.delivery.net/m/p/nxt/dev/wdyw.asp
Enter any email ending with edu... and it will give u a coupon code SAVE50.... add the phone to cart and print the cart without actually ordering and take it to the store and they should take care of it.
I do have a pdf when it shiwed the htc one for 99.. let me know if u need it.
Sent from my HTC ONE using xda app-developers app
How much is it in stores with a upgrade?
Sent from my SPH-L710 using xda premium
lse4 said:
How much is it in stores with a upgrade?
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
It's $199.99 but if he's correct then you can get it with that extra $50 off at $149.99. There's no way to get an upgrade with the phone only costing $50 without the HTC Trade in. If so the Sprint store is only 1/4 mile from my work and Im heading over to buy mine and then Ill cancel it with Newegg.
I'm just looking for the cheapest price, though I don't want to wait an entire week so that's why I chose the Newegg method. Lucky enough for me, I dont have to pay the 36 activation fee. Thank you, Sprint business account.
toxicfumes22 said:
It's $199.99 but if he's correct then you can get it with that extra $50 off at $149.99. There's no way to get an upgrade with the phone only costing $50 without the HTC Trade in. If so the Sprint store is only 1/4 mile from my work and Im heading over to buy mine and then Ill cancel it with Newegg.
I'm just looking for the cheapest price, though I don't want to wait an entire week so that's why I chose the Newegg method. Lucky enough for me, I dont have to pay the 36 activation fee. Thank you, Sprint business account.
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Click to collapse
the Save50 is what is being referred to it is a $50 credit applied to the account. But the $100 instant he is referring to and getting that as a transaction override instore is of even more significance if he managed to get the phone at $99 like a new customer rather than the $199 thru Sprint.com upgrade screw..
I got a new line.. ported in a number... so yes the phone is $50 before htc trade in and -$50 If I do the trade in.
Sent from my HTC ONE using xda app-developers app
WW3 said:
I got a new line.. ported in a number... so yes the phone is $50 before htc trade in and -$50 If I do the trade in.
Sent from my HTC ONE using xda app-developers app
Click to expand...
Click to collapse
ok new line
$450 instant saving? so the phone is only 99.99? not the 199.99? is it cheaper for business account?
Tried it but when I entered the promo code it said "The promotional code does not apply to any items in your shopping cart. Check the code and try again"
Any idea?
EDIT* Looks like it doesn't work for upgrades.
bummer, sprint sure treat loyal customers pretty well don't they
I went in to the Sprint store this morning to pick up my preorder and I would say I had a very pleasant experience. I dont know if this was the $50 discount spoke about earlier, but without saying anything, the phone rang up at $149. I am upgrading 3 months early, so I paid a $100 UpgradeNow fee. I traded in my Epic Touch 4G for $75 and had the $50 Sprint gift card that I had to buy to hold my preorder, so all in all, I paid $139 in store today. Not too shabby for being impatient and wanting to get rid of my Samsung as quick as possible.
Also, she got my gmail address because she said they were going to send me a $25 Google Play Store card. Nice little bonus :good:
I went to a Sprint store earlier this morning. They had no dummy phones to look at, they had no phones to sell, and they also had no idea that the phone was even released today. (I'm guessing it wasn't a corporate store, but you wouldn't know from looking at it (it's just south of Houston, TX.).
I told them "Well, I know Best Buy has them; I just didn't want to drive all the way over there...".
He said "Well, I'm sure they DON'T, otherwise we would at least have a shipment scheduled or something."
20 minutes later, I was doing the paperwork at BB, with my slick new One in my hands...(It was 199+ tax on a line that was eligible for an upgrade.).
How do these so-called "Sprint" stores even manage to get any business if they literally have no idea of a device's existence on a release day?
Anyway, I'm happy as a clam with my white one, FWIW.
I have and probably will keep my Note 2, just to have, and to mess around with different Roms, and also for its screen size, but this One will definitely be my daily driver. The difference in the builds/the quality of the devices is like night and day.
yourbrotherrex said:
I went to a Sprint store earlier this morning. They had no dummy phones to look at, they had no phones to sell, and they also had no idea that the phone was even released today. (I'm guessing it wasn't a corporate store, but you wouldn't know from looking at it (it's just south of Houston, TX.).
I told them "Well, I know Best Buy has them; I just didn't want to drive all the way over there...".
He said "Well, I'm sure they DON'T, otherwise we would at least have a shipment scheduled or something."
20 minutes later, I was doing the paperwork at BB, with my slick new One in my hands...(It was 199+ tax on a line that was eligible for an upgrade.).
How do these so-called "Sprint" stores even manage to get any business if they literally have no idea of a device's existence on a release day?
Anyway, I'm happy as a clam with my white one, FWIW.
I have and probably will keep my Note 2, just to have, and to mess around with different Roms, and also for its screen size, but this One will definitely be my daily driver. The difference in the builds/the quality of the devices is like night and day.
Click to expand...
Click to collapse
/must hold out
.*arrgh*
:silly::silly:
You guys don't even want to hear my story. So I pre ordered from Lets Talk like some of you may have. I get the notification that it won't be here till sometime next week, so I'm like "OK I'll cancel it" as my local store had some in stock. Cancelled it. Went in this morning to a store right when the doors open. They pull up my account and say there's no upgrade for me. So I end up calling Lets Talk to verify if my order had been cancelled. Lets just say that I've been calling Lets Talk and Sprint from 9am-1pm trying to figure out wtf was going on. I finally decide to call Lets Talk one more time. The rep I spoke to said that the order was cancelled when the item was in activation and picking, so they had to manually deactivate the device. Around 130pm when I'm about to leave I receive a call back from Lets Talk saying the upgrade has been reset. Just to make sure I called Sprint customer service and the local Sprint store just to double check that the upgrade was there. Indeed it was so I rushed to pick it up as I had to be at work at 220pm. Got my phone opened it at work and that's my CRAZY CRAZY story. I hope none of you guys had to go through any of that.
Sent from my HTCONE using xda app-developers app
I just went to a sprint store around where I'm at for the weekend and they didn't wanna sell me the phone out right :banghead:
Sent from my SPH-L710 using xda premium
jmlott said:
I went in to the Sprint store this morning to pick up my preorder and I would say I had a very pleasant experience. I dont know if this was the $50 discount spoke about earlier, but without saying anything, the phone rang up at $149. I am upgrading 3 months early, so I paid a $100 UpgradeNow fee. I traded in my Epic Touch 4G for $75 and had the $50 Sprint gift card that I had to buy to hold my preorder, so all in all, I paid $139 in store today. Not too shabby for being impatient and wanting to get rid of my Samsung as quick as possible.
Also, she got my gmail address because she said they were going to send me a $25 Google Play Store card. Nice little bonus :good:
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Click to collapse
wtf? my upgrade is July 1 and I was told I have to pay $175 to upgrade now.............how did you manage this? who did you talk to?
Just read today that on 7/19 sprint will be doing BOGO on Galaxy S3 and S4.
Offer valid on new accounts and upgrade eligible lines. So you buy one S4 at regular price and get a second one Free!
Sent from my SPH-L720 using xda app-developers app
HeyItsRyan said:
Here's some insider info from everyone's favorite Sprint guy.
Just read today that on 7/19 sprint will be doing BOGO on Galaxy S3 and S4.
Offer valid on new accounts and upgrade eligible lines. So you buy one S4 at regular price and get a second one Free!
Sent from my SPH-L720 using xda app-developers app
Click to expand...
Click to collapse
I am sure amazon and every other retailer on line will smash that deal, they will would probably offer it for 100 or so.
Same with the htc one, sprint dropped the price to 200, and amazon has it for 50 dollars now..
That great
neonsector said:
I am sure amazon and every other retailer on line will smash that deal, they will would probably offer it for 100 or so.
Same with the htc one, sprint dropped the price to 200, and amazon has it for 50 dollars now..
Click to expand...
Click to collapse
50 dollars for an htc1.....still too much...lol but thats great info thanks for passing it on.:laugh:
Originally Posted by HeyItsRyan
Here's some insider info from everyone's favorite Sprint guy.
Just read today that on 7/19 sprint will be doing BOGO on Galaxy S3 and S4.
Offer valid on new accounts and upgrade eligible lines. So you buy one S4 at regular price and get a second one Free!
Sent from my SPH-L720 using xda app-developers app
Click to expand...
Click to collapse
I am sure amazon and every other retailer on line will smash that deal, they will would probably offer it for 100 or so.
Same with the htc one, sprint dropped the price to 200, and amazon has it for 50 dollars now..
Click to expand...
Click to collapse
Yea but sprint doesn't compete with online retailers. Most companies can't.
And the HTC one has always been 200 since the day it was released.
But there are ways a new customer can get an HTC one or S4 completely free.
Sent from my SPH-L720 using xda app-developers app
Best buy always has various great deals the one for the HTC One is good right now. $99 for the One trade in your old phone and put the amount toward the One and get a $50 gift card for Best Buy. The S4 had a deal a week ago. I will never buy from anywhere but Best Buy from now on and the last place would be from Sprint. They screw me over on my data enough I don't need there ridiculous prices and activation fees and about 1/3 the price for trading in your phone as Best Buy.
Sent from my Sprint Galaxy S4 using Tapatalk 2
GiantJay said:
Best buy always has various great deals the one for the HTC One is good right now. $99 for the One trade in your old phone and put the amount toward the One and get a $50 gift card for Best Buy. The S4 had a deal a week ago. I will never buy from anywhere but Best Buy from now on and the last place would be from Sprint. They screw me over on my data enough I don't need there ridiculous prices and activation fees and about 1/3 the price for trading in your phone as Best Buy.
Sent from my Sprint Galaxy S4 using Tapatalk 2
Click to expand...
Click to collapse
So confused...
What makes you think you don't get charged activation/upgrade fees from Best Buy? Read the contract.
A Sprint store would offer discounts on accessories with a phone purchase, Best Buy does not.
A Sprint store will take the time to educate the customer on their new phone, Best Buy does not.
A Sprint store will assist the customer with applying or re-validating their discount, Best Buy does not.
A Sprint store has access National Sales Support (NSS) to resolve complicated issues, Best Buy does not.
1/3 the price on Buy Back? Where do you get that info from? Sure, Best Buy MAY give you a little more for your phone than a Sprint store will, but we're talking maybe $20 tops. Sprint follows a national AVERAGE for Buyback value on phones.
Sprint stores can also offer different credits and discounts to beat Best Buy prices, such as the $100 port-in credit, or the ability to get $100 off any phone if you sign up for Sprint's Home Phone Connect service. I had a customer the other day who walked out with a FREE Galaxy S4 and free accessories... he had an iPhone 5 from Verizon and cancelled his Verizon contract. He got $100 for keeping his Verizon number, and another $100 for signing up for the Phone Connect... so that's a free S4 right there. Then he traded in his iPhone 5 for a $245 credit and used that money to buy a bunch of stuff for his new phone. Total out the door cost = FREE.
Best Buy can't match everything we do, as Sprint corporate won't allow it.
Hey Ryan, do you think you could explain how this deal works? Do we need two valid upgrade lines or can I walk in the store with my upgrade and walk out with two s4's?
asharm said:
Hey Ryan, do you think you could explain how this deal works? Do we need two valid upgrade lines or can I walk in the store with my upgrade and walk out with two s4's?
Click to expand...
Click to collapse
Yes, you need two VALID lines. You must meet 1 of these 3 qualifications:
1) Be a new customer activating at least 2 new lines of service.
2) Be an upgrade eligible customer upgrading at least 2 new lines of service.
3) Be an upgrade eligible customer upgrading at least 1 line of service and adding at least 1 new line.
Any of those scenarios will qualify you for the BOGO offer.
HeyItsRyan said:
Yes, you need two VALID lines. You must meet 1 of these 3 qualifications:
1) Be a new customer activating at least 2 new lines of service.
2) Be an upgrade eligible customer upgrading at least 2 new lines of service.
3) Be an upgrade eligible customer upgrading at least 1 line of service and adding at least 1 new line.
Any of those scenarios will qualify you for the BOGO offer.
Click to expand...
Click to collapse
Hmm..this sounds like a cool deal. I switched my line from ATT about 2 days ago. I was gonna wait till next month to switch my wife's line over to Sprint. But if they would let me get a free S4 for her considering I just started service a couple days ago, that'll be great. But I doubt they will go for it...but I'll definitely call and try to get this deal next week when its made public...
Sent from my SPH-L720 using Tapatalk 2
plmiller0905 said:
Hmm..this sounds like a cool deal. I switched my line from ATT about 2 days ago. I was gonna wait till next month to switch my wife's line over to Sprint. But if they would let me get a free S4 for her considering I just started service a couple days ago, that'll be great. But I doubt they will go for it...but I'll definitely call and try to get this deal next week when its made public...
Sent from my SPH-L720 using Tapatalk 2
Click to expand...
Click to collapse
Won't work. When the store processes the phone in SNAP, your line would be a service when it has to be a new or upgrade. So even IF the store personnel didn't know what they were doing and gave you the in-store credit, Sprint themselves would not pay the store back for the credit because the BOGO offer was done wrong.
The only way you can do this is if you add TWO more lines of service. Then just give the 3rd S4 to someone else or something.
HeyItsRyan said:
Won't work. When the store processes the phone in SNAP, your line would be a service when it has to be a new or upgrade. So even IF the store personnel didn't know what they were doing and gave you the in-store credit, Sprint themselves would not pay the store back for the credit because the BOGO offer was done wrong.
The only way you can do this is if you add TWO more lines of service. Then just give the 3rd S4 to someone else or something.
Click to expand...
Click to collapse
If he just does it now it would be the same...considering he has ports he would get two s4's now for 199 either way. Doing it now would be the logical choice.
It could technically be done next week because he is within 14 days...but would be a pita to do AND keep his number
Sent from my SPH-L720 using xda app-developers app
HeyItsRyan said:
So confused...
What makes you think you don't get charged activation/upgrade fees from Best Buy? Read the contract.
A Sprint store would offer discounts on accessories with a phone purchase, Best Buy does not.
A Sprint store will take the time to educate the customer on their new phone, Best Buy does not.
A Sprint store will assist the customer with applying or re-validating their discount, Best Buy does not.
A Sprint store has access National Sales Support (NSS) to resolve complicated issues, Best Buy does not.
1/3 the price on Buy Back? Where do you get that info from? Sure, Best Buy MAY give you a little more for your phone than a Sprint store will, but we're talking maybe $20 tops. Sprint follows a national AVERAGE for Buyback value on phones.
Sprint stores can also offer different credits and discounts to beat Best Buy prices, such as the $100 port-in credit, or the ability to get $100 off any phone if you sign up for Sprint's Home Phone Connect service. I had a customer the other day who walked out with a FREE Galaxy S4 and free accessories... he had an iPhone 5 from Verizon and cancelled his Verizon contract. He got $100 for keeping his Verizon number, and another $100 for signing up for the Phone Connect... so that's a free S4 right there. Then he traded in his iPhone 5 for a $245 credit and used that money to buy a bunch of stuff for his new phone. Total out the door cost = FREE.
Best Buy can't match everything we do, as Sprint corporate won't allow it.
Click to expand...
Click to collapse
Buddy you got all the wrong information. I work for Best Buy Mobile, and we do all of that.
Buy any case upto 24.99 get a zaggshield HD or car charger for only $10. OR all 3 for just $50
Buy any case upto 34.99 get a Zaggsheild HD or car charger for only $10 Or all 3 for $60
We price match accessories to any online or store retailer, including the $50 Otterbox's for $25 that are on sale at Amazon. And most of the time if you ask if you can give a discount on a case or charger, mobile manager or sales leads can give you a "customer satisfaction" discount.
I don't think any carrier store spends as much time with a single customer as we do at BBYM. We do not work on commission and don't rush you out of the store to get to the next customer to make money off of them and rush them out. There have been times where I have had older customers come into the store and I've spend an hour with them just educating them about the technology, finding out what their needs are, what they plan on using the phones for, and all of the different pricing options, plans etc. then another hour setting the phones up for them, google, corporate email accounts, apps, showing them how to work it and etc.
True we can't do the $100 credit for new service/bringing your number from another carrier, but Our system we use does allow us to search for corporate discounts to apply to the customers account.
And we do have NSS access to Sales Support for issues that may come up, and trust me, Sprint is the one that usually has the most issues with phones not wanting to update and activate and prl and profile updates not going through, also we have our Sprint Account Manager just a phone call away if there are issues that need immediate attention that calling NSS can't resolve as far as phones not activating due to still being on another account or Bad ESN's that need to be taken care of to reactivate for the customer.
As far as our protection plan, the best in the industry, $9.99 a month (a dollar cheaper than Sprint) with $0 deductible and UNLIMITED Claims. Although we do not cover loss of theft, but then that's why we have zero deductible and unlimited claims. As long as you have your phone, whatever is wrong with it, (cracked, broken, dropped in toilet, charger, battery, charge port) we'll take care of it. As for Iphones go, we now even replace the glass In Store. And if you have our Geek Squad Protection you automatically get our Trade-In Plus for free, and that will give you an additional $50 on top the trade in value of the phone.
00mred00 said:
If he just does it now it would be the same...considering he has ports he would get two s4's now for 199 either way. Doing it now would be the logical choice.
It could technically be done next week because he is within 14 days...but would be a pita to do AND keep his number
Sent from my SPH-L720 using xda app-developers app
Click to expand...
Click to collapse
Why is it logical to do it now? I will be porting my wife's number over from att
Sent from my SPH-L720 using Tapatalk 2
HeyItsRyan said:
So confused...
What makes you think you don't get charged activation/upgrade fees from Best Buy? Read the contract.
A Sprint store would offer discounts on accessories with a phone purchase, Best Buy does not.
A Sprint store will take the time to educate the customer on their new phone, Best Buy does not.
A Sprint store will assist the customer with applying or re-validating their discount, Best Buy does not.
A Sprint store has access National Sales Support (NSS) to resolve complicated issues, Best Buy does not.
1/3 the price on Buy Back? Where do you get that info from? Sure, Best Buy MAY give you a little more for your phone than a Sprint store will, but we're talking maybe $20 tops. Sprint follows a national AVERAGE for Buyback value on phones.
Sprint stores can also offer different credits and discounts to beat Best Buy prices, such as the $100 port-in credit, or the ability to get $100 off any phone if you sign up for Sprint's Home Phone Connect service. I had a customer the other day who walked out with a FREE Galaxy S4 and free accessories... he had an iPhone 5 from Verizon and cancelled his Verizon contract. He got $100 for keeping his Verizon number, and another $100 for signing up for the Phone Connect... so that's a free S4 right there. Then he traded in his iPhone 5 for a $245 credit and used that money to buy a bunch of stuff for his new phone. Total out the door cost = FREE.
Best Buy can't match everything we do, as Sprint corporate won't allow it.
Click to expand...
Click to collapse
Lol okay. You sound like a Sprint employee for sure. Just speaking from my personal experience. I got $262.50 credit from Best Buy for my S3 Sprint was going to give me $106. I'm not going to argue but simply reiterate that Best Buy is a way better place to buy products, and insurance etc.
Sent from my Sprint Galaxy S4 using Tapatalk 2
HeyItsRyan said:
So confused...
1/3 the price on Buy Back? Where do you get that info from? Sure, Best Buy MAY give you a little more for your phone than a Sprint store will, but we're talking maybe $20 tops. Sprint follows a national AVERAGE for Buyback value on phones.
Sprint stores can also offer different credits and discounts to beat Best Buy prices, such as the $100 port-in credit, or the ability to get $100 off any phone if you sign up for Sprint's Home Phone Connect service. I had a customer the other day who walked out with a FREE Galaxy S4 and free accessories... he had an iPhone 5 from Verizon and cancelled his Verizon contract. He got $100 for keeping his Verizon number, and another $100 for signing up for the Phone Connect... so that's a free S4 right there. Then he traded in his iPhone 5 for a $245 credit and used that money to buy a bunch of stuff for his new phone. Total out the door cost = FREE.
Best Buy can't match everything we do, as Sprint corporate won't allow it.
Click to expand...
Click to collapse
Buy Back everywhere is a joke... $245 for an iphone 5 I would be insulted.. they're what $600 at the store clearly it's 1/3 of the price right there..
my bf did that phone connect discount and he's going to end up paying more over all.... he doesn't even use his phone and hasn't even taken it out of the package...
Sprint Guy... how can a new customer get a free s4?
Sent from my SPH-D700 using xda app-developers app
waleed300 said:
Buddy you got all the wrong information. I work for Best Buy Mobile, and we do all of that.
Buy any case upto 24.99 get a zaggshield HD or car charger for only $10. OR all 3 for just $50
Buy any case upto 34.99 get a Zaggsheild HD or car charger for only $10 Or all 3 for $60
We price match accessories to any online or store retailer, including the $50 Otterbox's for $25 that are on sale at Amazon. And most of the time if you ask if you can give a discount on a case or charger, mobile manager or sales leads can give you a "customer satisfaction" discount.
I don't think any carrier store spends as much time with a single customer as we do at BBYM. We do not work on commission and don't rush you out of the store to get to the next customer to make money off of them and rush them out. There have been times where I have had older customers come into the store and I've spend an hour with them just educating them about the technology, finding out what their needs are, what they plan on using the phones for, and all of the different pricing options, plans etc. then another hour setting the phones up for them, google, corporate email accounts, apps, showing them how to work it and etc.
True we can't do the $100 credit for new service/bringing your number from another carrier, but Our system we use does allow us to search for corporate discounts to apply to the customers account.
And we do have NSS access to Sales Support for issues that may come up, and trust me, Sprint is the one that usually has the most issues with phones not wanting to update and activate and prl and profile updates not going through, also we have our Sprint Account Manager just a phone call away if there are issues that need immediate attention that calling NSS can't resolve as far as phones not activating due to still being on another account or Bad ESN's that need to be taken care of to reactivate for the customer.
As far as our protection plan, the best in the industry, $9.99 a month (a dollar cheaper than Sprint) with $0 deductible and UNLIMITED Claims. Although we do not cover loss of theft, but then that's why we have zero deductible and unlimited claims. As long as you have your phone, whatever is wrong with it, (cracked, broken, dropped in toilet, charger, battery, charge port) we'll take care of it. As for Iphones go, we now even replace the glass In Store. And if you have our Geek Squad Protection you automatically get our Trade-In Plus for free, and that will give you an additional $50 on top the trade in value of the phone.
Click to expand...
Click to collapse
I'm going on information I have on hand, where I live our Best Buy sucks and I've been told that by customers many times. People tell me it's just like RadioShack, where yea they'll sell you a phone and if you're lucky they'll transfer contacts for it, but that's it. And the reason is BECAUSE you don't work on commission... a LOT of salespeople have no motivation to go the extra mile. They make a base pay and that's it. If they deal with 20+ customers a day, each one ending with the same result, then where's the drive to be the best? If you can't LOSE money as a sales rep, then you shouldn't call yourself a salesman IMHO. In that case you're just a customer service guy.
People have commission all wrong and it cracks me up when I see the Best Buy commercials that say you guys don't work on commission. Commission is what motivates salesmen to do a good job. Say a customer comes in my store and buys 4 new phones and I make $100 off that single transaction... it's my JOB to make sure they're 100% satisfied, because if they're not they have every right to return those phones and then I lose the commission, so now I just wasted time AND lost money because I half ass job. A typical single line upgrade will last about 45 minutes with us. We don't rush, and if we have customers waiting we simply set the expectations, tell them how long we'll be, and invite them to come back later so they don't have to wait. We go over ever aching detail from contact, picture, video, email, ringtone transfers to customer education. Then afterwards, the customer gets a CSAT call where they get to rate us. If our CSAT score is too low, we lose even more money off our commission. So once again, the result is that if you're dealing with a salesman who's pay and lively hood is directly effected by your (the customer's) level of satisfaction, then why do people assume commission-based salesmen don't do their job? Makes no sense.
But I digress.. Don't get me wrong bud, I am certainly NOT saying you do a bad job. If your particular Best Buy is a good one, and you in particular do an awesome job in phone sales, then that's great. I'm simply saying ours is not a good store, and the people there don't really give a crap.
Also, our accessory deals are pretty good. We do almost the same thing as you... buy any case for $29.99 or less and we'll bundle screen protectors and a car charger for a flat $40. We simply don't offer Zagg's because we don't believe in wet application screen protectors. OtterBox's are a big seller for us, and if you buy a Defender you don't need a Zagg anyway. We can't really match Amazon pricing for OtterBox because we're a preferred retailer, but we'll take a Defender down to $39.99 if we have too and still make a bundle deal.
kvan1707 said:
Sprint Guy... how can a new customer get a free s4?
Sent from my SPH-D700 using xda app-developers app
Click to expand...
Click to collapse
NEW customer?
If you port your number to Sprint from a different carrier you will get $100 in-store credit. If you sign up for the Home Phone Connect on top of that you'll get another $100 in-store credit. That means you can get an S4 for only $50 in store, but then you get a $50 mail-in rebate. So after everything is said and done, you get a free GS4.
plmiller0905 said:
Why is it logical to do it now? I will be porting my wife's number over from att
Sent from my SPH-L720 using Tapatalk 2
Click to expand...
Click to collapse
The current offer is get $100 off when porting in, I assume you did this on your Att port in 2 days ago. This offer expires the day before the new offer starts. Just do that now for her line as it nets the same total cost as the bogo.
Sent from my SPH-L720 using xda app-developers app
HeyItsRyan said:
NEW customer?
If you port your number to Sprint from a different carrier you will get $100 in-store credit. If you sign up for the Home Phone Connect on top of that you'll get another $100 in-store credit. That means you can get an S4 for only $50 in store, but then you get a $50 mail-in rebate. So after everything is said and done, you get a free GS4.
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Click to collapse
If Only, I am on a family plan in someone else's name with sprint right now, I going to break off get two lines, add my subway discount and pay about $154 a month. Need to build my credit.
Sent from my SPH-D700 using xda app-developers app
Last time I was in the T-Mobile store, the clerk told me about their "Jump" program. It sounded great: You give them your old phone, they give you a new one, your monthly payments stay the same. No brainer. Go for it.
Something, however, didn't feel right. I went over the words again in my mind. You give them your old phone, they give you a new one, your monthly payments stay the same. What could possibly be wrong with that?
I took it apart:
1) You give them your old phone.
No problem. It's old. I want a new one.
2) They give you a new one.
Trade in your old, obsolete phone for a band new, cutting edge device. Cool.
3) Your monthly payments stay the same.
Paying the exact same amount for a brand new phone as what I was paying for my old phone. I can afford that.
Sound too good to be true?
It is.
When you do the math, it becomes obvious that when you jump, you lose money.
Think about "You give them your old phone". Notice the word "give". That means you get nothing in return. You may be thinking, "No, I AM getting something in return - a band new phone!
Wrong. T-Mobile makes it seem like it's all one big happy transaction. The Jump, however, actually consists of two separate transactions: giving them your old phone, and, getting a new phone.
1) Giving them your old phone
T-Mobile makes you think that when you give them your old phone, you get a new one in return. It sounds great because we think that the value of the old phone necessarily is less than that of the new phone. You say to yourself, Wow! I can't believe they're doing that! Well, they're not.
You have been paying off the old phone for quite a while, and have built up "equity" of a few hundred dollars, which is the basis for the true value of the old phone. When you jump, you give T-Mobile those hundreds of dollars as a gift. It seems like you get back the amount still left on the loan because T-Mobile "pays" it for you. That amount is always smaller than what you've already paid. It has to be, otherwise, T-Mobile wouldn't pay it. They make sure that they never lose money on the deal in two ways. 1) THEY tell YOU how much your old phone is worth, and, 2) You can jump only every six months (after which the amount you've paid on the loan exceeds what's left).
Now, what is the value of their payment of the balance of the old phone? Zero. When you give them the phone, you no longer owe the balance. You don't have the phone any more, they do. If you were to continue paying the loan off, you would be building up T-Mobile's equity rather than your own.
What is really happening is the following:
- You pay full price for your old phone, and then you give it away for nothing.
2) Getting a new phone
When T-Mobile says, "You get a brand new phone but the payments stay the same", they are drawing your attention away from the fact that when you jump, you take out a loan on the new phone for its full price. The payments don't "stay the same". The same as what? The loan you had on the old phone, which, as we've seen, is a separate transaction. So, the fact that the payments "stay the same" doesn't put a dime in your pocket. Ironically, you are the one ensuring that the payments stay the same by putting down a couple of hundred dollars. Oh, wait a minute, I forgot something. T-Mobile charges $10/mo to jump. So the payments actually increase.
What is really happening is the following:
- You pay full price for the new phone, and pay T-Mobile $10/mo for the privilege.
I didn't jump.
From my understanding if you owe money on the 6 month or less "old phone" then it is paid off. If you don't owe money on the "old phone" you get the trade in value of the phone. Which is what you would get anyways. And for someone who likes to switch there phone up every 3 or so months when a new "interesting" phone comes out, its a pretty good thing....
Sent from my Nexus 5 using XDA Premium 4 mobile app
You're wrong on the "Jump every six months part". You initially wait 6 months after signing up to be able to use Jump, after that you can get two new devices within twelve months with no wait time in between. I verified that with three T-Mobile reps. Say I buy the Nexus 5 this week (which I am) and the Galaxy S5 comes out next month and I want that.. Guess what? I can go trade my device in for that S5. But then I'm out of upgrades for almost a year..
jump program from what i was also told is that it comes with warranty, so if i lost my phone or what not, it will be covered.....
Dude the $10 replaces your old php/ warranty which could be higher . so no its not a separate charge. I was paying 15 for insurance/ warranty and when I registered for jump it REPLACED that charge for $10. So I saved $5 a month. Also when you trade in your old phone any balance left is paid off and yes you are technically leasing a phone but you don't have to JUMP every six months. It actually works out better than their previous plan. I have two separate payment plans before jump because I didn't realize they were actually starting a new credit line for every phone you financed. I thought it was adding to the total. This plan leaves you with one balance to pay and not multiple.
Sent from my HTC One using xda app-developers app
---------- Post added at 09:29 AM ---------- Previous post was at 09:26 AM ----------
jbreeze228 said:
You're wrong on the "Jump every six months part". You initially wait 6 months after signing up to be able to use Jump, after that you can get two new devices within twelve months with no wait time in between. I verified that with three T-Mobile reps. Say I buy the Nexus 5 this week (which I am) and the Galaxy S5 comes out next month and I want that.. Guess what? I can go trade my device in for that S5. But then I'm out of upgrades for almost a year..
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Click to collapse
Sorry that's not how it works either. If you buy your nexus device with jump you have to wait six months in between for the twice a year upgrade. I've also been told this by a few reps. I'd like to know the specifoc s of this.
Sent from my HTC One using xda app-developers app
monkeypaws said:
Dude the $10 replaces your old php/ warranty which could be higher . so no its not a separate charge. I was paying 15 for insurance/ warranty and when I registered for jump it REPLACED that charge for $10. So I saved $5 a month. Also when you trade in your old phone any balance left is paid off and yes you are technically leasing a phone but you don't have to JUMP every six months. It actually works out better than their previous plan. I have two separate payment plans before jump because I didn't realize they were actually starting a new credit line for every phone you financed. I thought it was adding to the total. This plan leaves you with one balance to pay and not multiple.
Sent from my HTC One using xda app-developers app
---------- Post added at 09:29 AM ---------- Previous post was at 09:26 AM ----------
Sorry that's not how it works either. If you buy your nexus device with jump you have to wait six months in between for the twice a year upgrade. I've also been told this by a few reps. I'd like to know the specifoc s of this.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
That's very possible for it to be that case. But for me to be misquoted by three reps is pretty bad on T-Mobile's part. The last time I called was to verify my Jump Upgrade date last week and the guy went through all the specifics of the program and said after you wait the initial 6 months, after that you can upgrade two times in one year regardless of the time between the upgrades. But I just like the fact that I can upgrade two times in one year and have it added to monthly bill.
Well, it sounds like if you consistently jump you're basically leasing your phones...
Pay monthly for it, JUMP to a new one, and continue paying. Might be okay for some people, might not. Really depends on how often you upgrade and whether or not you really need to. I love having the latest stuff, but the Nexus 5 seems to satisfy me in every way possible. Don't know how it could get much better right now (camera, MAYBE - I never really take pictures anyway), so I may end up keeping this phone past my typical year of owning a device.
I haven't paid insurance on my devices in quite some time. Waste of money for me considering how cheap the Nexus line is nowadays, plus I've never broke, damaged, or lost a phone in the past 10 years. Wouldn't really like paying the $10/mo, plus the new phone payments, even with a value plan.
craigbailey1986 said:
From my understanding if you owe money on the 6 month or less "old phone" then it is paid off. If you don't owe money on the "old phone" you get the trade in value of the phone. Which is what you would get anyways. And for someone who likes to switch there phone up every 3 or so months when a new "interesting" phone comes out, its a pretty good thing....
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
This is correct. When you first sign up with jump you have to wait six months to"jump". After that you can jump twice a year whenever you want, you can jump twice in one week but then have to wait another year to do it again. There are pros and cons to this plan and depends on the person to decide if it is useful to them. Remember OP just like flashing it's your choice, don't try to blame T-Mobile for a choice that you make.
Sent from my Nexus 5 using Xparent ICS Blue Tapatalk 2
Let me break it down for you a bit:
Person 1 buys an HTC One at full price through T-Mobile at $600 (price when I purchased mine) no JUMP.
Person 2 buys the same HTC One for $0 down with payments equalling $25 beginning in Month #2 with $10 per month for JUMP.
Both parties pay the tax for the full price of the device so that's a mute point.
6 months down the road (when you are JUMP eligible for the first time) you trade in the HTC One for a Nexus 5.
Person 1 sells the HTC One for $369 (the current avg selling price according to Swappa.com) and buys a Nexus 5 from Google for $350 (again we ignore tax) making the total outlay:
0-600+369-350 = -$581
Person 2 walks into T-Mobile and trades the HTC One in and walks out the door with a new Nexus 5 for $0 down and $16.50 per month. Saving $8.50 per month from the HTC One. Total outlay:
0-150(payments of $25 x 6) - 60 = -$205
Let's also mention that JUMP gives you the insurance as well.
With the cost of mobile devices depreciating head over heels it makes no sense to purchase your devices outright if you plan on upgrading on any sort of routine. The equity drops too fast, almost 40% in 6 months. T-Mobile will make its money in 2 places:
1- people who dont want to upgrade
2- people who put money down on their device due to bad credit or when a 0 down deal isn't running
Also its a 1 time 6-month buffer period until you can use JUMP. After that point you may use it 2 times per 12 month period starting with your first JUMP date
Sent from my Nexus 10 using Tapatalk
moose1313 said:
This is correct. When you first sign up with jump you have to wait six months to"jump". After that you can jump twice a year whenever you want, you can jump twice in one week but then have to wait another year to do it again. There are pros and cons to this plan and depends on the person to decide if it is useful to them. Remember OP just like flashing it's your choice, don't try to blame T-Mobile for a choice that you make.
Sent from my Nexus 5 using Xparent ICS Blue Tapatalk 2
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Click to collapse
My bad then. That sounds great. My six months will be up in march and I'll be able to do my first jump.
Sent from my HTC One using xda app-developers app
Guess I should have jumped.... Or, should I have?
PhilipTD said:
I didn't know you could get a phone with no money down.
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$0 money down and 0 signal in any area not within the confines of a very large city.
You get what you pay for
jdk2 said:
$0 money down and 0 signal in any area not within the confines of a very large city.
You get what you pay for
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That's true. Reception is pretty bad in the countryside. Good thing I'm not into nature.
jdk2 said:
$0 money down and 0 signal in any area not within the confines of a very large city.
You get what you pay for
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Click to collapse
Depends on the area for sure. I'm in the Lakeland area (between Tampa and Orlando FL) and I've had LTE for a long time now and Verizon can't match it. T-Mobile has really taken off within the past 3 years
Sent from my HTC One using Tapatalk
altimax98 said:
Depends on the area for sure. I'm in the Lakeland area (between Tampa and Orlando FL) and I've had LTE for a long time now and Verizon can't match it. T-Mobile has really taken off within the past 3 years
Sent from my HTC One using Tapatalk
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Click to collapse
Here's hoping they keep up the momentum. They could bring AT&T and VZW to their knees.
Nice post altimax :thumbup::beer:
I jumped the day it came out. Haven't used yet. Glad I have it though
Nexus5
jbdan said:
Nice post altimax :thumbup::beer:
I jumped the day it came out. Haven't used yet. Glad I have it though
Nexus5
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Click to collapse
No problem, just trying to clarify it... The key is to only JUMP when they do the $0 down deals which is quite often.
Sent from my HTC One using Tapatalk
altimax98 said:
Person 1 sells the HTC One for $369 (the current avg selling price according to Swappa.com) and buys a Nexus 5 from Google for $350 (again we ignore tax) making the total outlay:
0-600+369-350 = -$581
Person 2 walks into T-Mobile and trades the HTC One in and walks out the door with a new Nexus 5 for $0 down and $16.50 per month. Saving $8.50 per month from the HTC One. Total outlay:
0-150(payments of $25 x 6) - 60 = -$205
Click to expand...
Click to collapse
I think it's a worthy mention that person 2 still owes the price of nexus 5.... so it be 396 + 205 if he doesn't upgrade again. He can jump to avoid paying the debt of the current phone, but eventually he'll be paying full price for a phone.
Person 1 can upgrade as soon as the new hot phone comes out. Person 2 has to wait for 0 down promotion or suffer a loss.
neugenusis said:
I think it's a worthy mention that person 2 still owes the price of nexus 5.... so it be 396 + 205 if he doesn't upgrade again. He can jump to avoid paying the debt of the current phone, but eventually he'll be paying full price for a phone. Person 1 can upgrade as soon as the new hot phone comes out. Person 2 has to wait for 0 down promotion or suffer a loss.
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Click to collapse
Yeah, you're exactly right, the $396 loss becomes obscured in the verbiage.
I prefer to just stick to buying my phones off-contract. With the Nexus line being so great at such an amazing price, it seems way better than perpetually paying $20+ a month to basically rent a phone.
Not to mention that pre-paid prices are *so* much better. Like, half the price better. And if you want insurance, you can always get it through one of the many phone insurance companies by yourself for cheaper.
Here is the text of the email I just sent to Dan Hesse. The savings you supposedly get from the Framily plan are a joke.
I recently jumped on the Framily plan bandwagon for my 6 lines of service to take advantage of the savings that are advertised all over Sprint.com. I actually started to convince my friends and relatives that they should move to Sprint for this fantastic deal.
Then when I inquired about adding a new line to the Framily plan and found out that there are no discounts on equipment I slammed on the brakes and reversed my feelings. Then I additionally found out that my existing lines would no longer be eligible for discounted equipment. Now I am feeling really deceived.
So the end result of the Framily plan hoax is that the monthly savings you supposedly get are the direct result of losing the discount on new line/renewal equipment. I am so angry about this that I will most certainly move back to the plan I was on previously and since 5 of my 6 lines all expire in the next 6 months I will probably take them elsewhere.
To be the number three carrier and do this to your devoted customers and expect them to help you get new customers shocks and amazes me.
I brought my family's lines to Sprint because they were the best deal for me. I can say that you are now following along the path of money sucking that your competitors have been on for years.
I hope that you get many more of these letters as I will be spreading the word to have everyone I can to contact you about this horrible plan.
I to hate losing discounts on equipment, but Sprint has to make money somewhere. Lower monthly rates (yes, 25 a month for unlimited talk/text 1GB of data is LOW) usually means a higher cost somewhere.
I have an unlimited everything plan for 45 a month on the Framily plan, phone costs 25 a month, but heck, I'll take it! Better than anything Big Red or TMob can do.
I will direct your attention to the fine print if you want to be even more upset, particularly the section about data and video streaming.
I'm on mobile, but if memory serves, it basically says that framily plans get bumped down in case of localized high data demand + video streaming is limited to the point of being useless to ease network congestion.
Hesse: data will remain unlimited. Yeah, OK guy.
No discounts are applied until you hit 7 users on the plan then you get the $25.00 a month, you can forget about device discounts too. If you want unlimited data add another $20.00 a month which brings the plan higher then what I am paying now for 5 phones. I will keep my family plan I have now, well actual 2 family plans, better deal and new phone every 2 years with discounts and savings...
Sezmar said:
No discounts are applied until you hit 7 users on the plan then you get the $25.00 a month, you can forget about device discounts too. If you want unlimited data add another $20.00 a month which brings the plan higher then what I am paying now for 5 phones. I will keep my family plan I have now, well actual 2 family plans, better deal and new phone every 2 years with discounts and savings...
Click to expand...
Click to collapse
Just checked my bill, I have 3 lines, and all of them are getting $10 off, making them $45 each. You get more off for each line until they're down to $25 each, IIRC.
First of all, for clarification purposes I think it's appropriate to call them "device subsidies" rather than "discounts".
Next, I am not sure what the OP's "big surprise" here is. The Framily plan is a no-contract engagement. As such there are no device subsides provided under it. This isn't any different than any of the other large carriers' no-contract offerings.
clshores said:
Here is the text of the email I just sent to Dan Hesse. The savings you supposedly get from the Framily plan are a joke.
I recently jumped on the Framily plan bandwagon for my 6 lines of service to take advantage of the savings that are advertised all over Sprint.com. I actually started to convince my friends and relatives that they should move to Sprint for this fantastic deal.
Then when I inquired about adding a new line to the Framily plan and found out that there are no discounts on equipment I slammed on the brakes and reversed my feelings. Then I additionally found out that my existing lines would no longer be eligible for discounted equipment. Now I am feeling really deceived.
So the end result of the Framily plan hoax is that the monthly savings you supposedly get are the direct result of losing the discount on new line/renewal equipment. I am so angry about this that I will most certainly move back to the plan I was on previously and since 5 of my 6 lines all expire in the next 6 months I will probably take them elsewhere.
To be the number three carrier and do this to your devoted customers and expect them to help you get new customers shocks and amazes me.
I brought my family's lines to Sprint because they were the best deal for me. I can say that you are now following along the path of money sucking that your competitors have been on for years.
I hope that you get many more of these letters as I will be spreading the word to have everyone I can to contact you about this horrible plan.
Click to expand...
Click to collapse
I got to tell you, you are whining about nothing. I don't have this plan, but why would you expect device subsidies on a price that low. It obviously isn't a plan for some one that wants a new phone every two years and do the math. You could pay Sprint $30 more a month for your supposed phone upgrade discount which amounts to $720 over 2 years plus the $199 you paid for your discounted phone totaling $919 for you discounted phone. Or pay cash for your phone $600 and save $319 over the same 2 year period. Now, where was your discount? Oh wait there is more, no contract, cheap monthly bill, leave when you want. What are you complaining about.
cruise350 said:
I got to tell you, you are whining about nothing. I don't have this plan, but why would you expect device subsidies on a price that low. It obviously isn't a plan for some one that wants a new phone every two years and do the math. You could pay Sprint $30 more a month for your supposed phone upgrade discount which amounts to $720 over 2 years plus the $199 you paid for your discounted phone totaling $919 for you discounted phone. Or pay cash for your phone $600 and save $319 over the same 2 year period. Now, where was your discount? Oh wait there is more, no contract, cheap monthly bill, leave when you want. What are you complaining about.
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Click to collapse
No argument on most of the points. My biggest complaint is that they don't come out and tell you up front that this is the way it works. It all just seems a little deceiving to me. I will get my first Framily bill soon and I will see what my actual monthly change is and then I will pass judgement on what/if the savings based on a traditional plan will be.
Glad to read these issues. I've got 5 family phones still on my Sprint Everything Data Family 1500 and it sounds like I will just stay. I tell everyone that Sprint in OKC is a great wifi use and limited data with partial phone calling. Basically it sucks but with 5 phones my bill is still less than most of the 2-3 smartphone plans of other carriers.
It at least helps when I can't download or even make a call from my house.
@jtsv. I have the same plan so I think I will stay on it as well. I pay $190 for 4 lines unlimited everything.
Sent from my SPH-L720 using Tapatalk
cruise350 said:
I got to tell you, you are whining about nothing. I don't have this plan, but why would you expect device subsidies on a price that low. It obviously isn't a plan for some one that wants a new phone every two years and do the math. You could pay Sprint $30 more a month for your supposed phone upgrade discount which amounts to $720 over 2 years plus the $199 you paid for your discounted phone totaling $919 for you discounted phone. Or pay cash for your phone $600 and save $319 over the same 2 year period. Now, where was your discount? Oh wait there is more, no contract, cheap monthly bill, leave when you want. What are you complaining about.
Click to expand...
Click to collapse
Yeah cruise is right on this one. I was thinking of doing the Framily Plan also but I get a 25% discount on my monthly bill from work. I called up Sprint and inquired extensively about this plan and even asked about my discount and was told that it would apply to the unlimited data which would bring it down from $20 to $15. I was also told that if I move a line into the plan and it wasn't eligible for upgrade that it would cost me an extra $15 a month for 12 months or until the upgrade was available. There are a lot of hidden things in that plan but that's why it's always best to call and get info on it before you make a decision. They aren't going to come out and tell you anything unless you ask. They are hoping more people just switch to the plan without asking about the intricacies of it.
jtsv said:
Glad to read these issues. I've got 5 family phones still on my Sprint Everything Data Family 1500 and it sounds like I will just stay. I tell everyone that Sprint in OKC is a great wifi use and limited data with partial phone calling. Basically it sucks but with 5 phones my bill is still less than most of the 2-3 smartphone plans of other carriers.
It at least helps when i can't download or even make a call from my house.
Click to expand...
Click to collapse
When I hit 6 lines I could no longer use the Family 1500 plan. I had to go to the My Everything plan. Like I said I will have to analyse the bill and see if I should switch back.
travisw0204 said:
Yeah cruise is right on this one. I was thinking of doing the Framily Plan also but I get a 25% discount on my monthly bill from work. I called up Sprint and inquired extensively about this plan and even asked about my discount and was told that it would apply to the unlimited data which would bring it down from $20 to $15. I was also told that if I move a line into the plan and it wasn't eligible for upgrade that it would cost me an extra $15 a month for 12 months or until the upgrade was available. There are a lot of hidden things in that plan but that's why it's always best to call and get info on it before you make a decision. They aren't going to come out and tell you anything unless you ask. They are hoping more people just switch to the plan without asking about the intricacies of it.
Click to expand...
Click to collapse
They are currently waiving the $15 fee.
Woah, thanks for the info. I was thinking about switching to the framily plan but hadn't looked into it yet. Now I know it's not for me. It may be a good choice for people who don't mind keeping phones for a long time though.
With sprint, read the fine print
So it's a trade off between equipment fees and the monthly bill?
Smashbro29 said:
So it's a trade off between equipment fees and the monthly bill?
Click to expand...
Click to collapse
Essentially. But with the added feature of not being under contract which means you can jump ship at any time unless you still have time left on your existing contract then you will be contract free from that point forward.
I've been curious I kind of understand how their new plan is working but I have a question has anyone seen any fine print on the new plans say in 12months u upgrade but your existing phone shows signs of being rooted or knox is tripped? Just wondering if theres anything in there about it.
MrWicked1 said:
I've been curious I kind of understand how their new plan is working but I have a question has anyone seen any fine print on the new plans say in 12months u upgrade but your existing phone shows signs of being rooted or knox is tripped? Just wondering if theres anything in there about it.
Click to expand...
Click to collapse
There is no fine print in regards to that. The early upgrade portion is saying that 12 months in, with unlimited data, they will let you upgrade at no charge.
You don't turn your phone back in or anything like that.
join my sprint framily plan
hey guys join my framily E00395575cg i have 3 people so far lets get this price down
Thanks guys
lawmangrant said:
There is no fine print in regards to that. The early upgrade portion is saying that 12 months in, with unlimited data, they will let you upgrade at no charge.
You don't turn your phone back in or anything like that.
Click to expand...
Click to collapse
Ah ok thanks that's what i was wondering I was assuming you have to turn your phone in.
**Warning** Kind of a long read but I'm curious to other peoples thoughts.
Wanted to share my experience today. I went into a Corporate AT&T store planning on upgrading to a 32GB MB Nexus 6 on the Next program. I'm good with it being carrier locked and I'll just remove the AT&T bloatware. I was excited that they had them in stock, however I noticed that the retail price was for $682.99 instead of $649 like Google has it for. I asked the rep and he was surprised and looked it up. I told him that other carriers were selling it for $649 also, and he verified it but couldn't explain it and mentioned that they can't match it either. I asked why do I want to pay like $30 more for it to be carrier locked and have bloatware installed (okay with it but not gonna pay for it).
At home, I called 611 to see if they would match it and see if they knew why. The first rep basically said that was the way it was and didn't really seem interested. The second time I called (I know now maybe I'm crazy but didn't think its right), I asked for their loyalty department cause I know they have more power. The guy there said he was being told that its not ATT but the Manufacture that is dictating the price. I told him that Motorola has it for $649 on their website and it doesn't make sense that they are letting everyone else sell it for one price and making AT&T sell it higher. Told them that I may change carriers if AT&T thinks that its good business practice to charge more then everyone else.
I want to point out that:
1. I was never rude or demanded anything. Just told them that I hope it gets pushed up and corrected.
2. Realize that this is a first world problem and I could just go purchase it from Google or somewhere else but I feel its the principle. Its not right to charge like $30 more and add to the fact that I would have paid higher taxes.
3. They still ended up not matching the price but did offer me a $50 discount off the contract price but told them I didn't want a contract.
The extra cost is for the high quality paint used for the death star logo on the back. (The one that comes off if you stare at it hard enough.)
Actually, I didn't mind the extra 30 for one simple reason: it didn't require waiting 6 to 20 weeks for moto to get stock and ship.
Sent from my Nexus 6 using Tapatalk
Ha on the paint. I'm still torn. Almost talked myself into going back and just pay for it.
You know what? I just bought a Nexus 6 from AT&T web ordering and I knew it was $30 more than everyone else, but you know what?! AT&T has them in stock and nobody else does!! Get over it. If you don't like it wait until Google has them on their site and then wait some more until they really have it and can send it to you! I had no problem getting mine from AT&T and I really didn't care that it has their logo on it!
ILuvRice said:
Ha on the paint. I'm still torn. Almost talked myself into going back and just pay for it.
Click to expand...
Click to collapse
Do you going to leave a service because they charge 30 bucks for a device no one got in stock? Sound like a great business strategy for me... They know they can provide it today while others can in weeks. I will advice you go back
Appreciate the feed back. I realize that's it only like 30 bucks but there is also the added cost of paying taxes on 682 instead of 649. Not outrageous but still there. I doubt they are charging higher because they know they have them in stock. Especially when they are late to the game. They had to send their initial batch back. I wonder if this is fair to be who don't realize they are paying more. I noticed the price difference and accept the added cost, I'm okay with it but it's not fair to an unsuspecting customer.
Complain about it on at&t's Facebook page. The first person that contacts you probably won't be alot of help. They will eventually have someone else contact you. This person can help you. They gave me a $100 bill credit. I could have paid the balance of $582.99 plus tax but I chose to do the next 12 plan. So I paid $682.99 in order to do next and the $100 came off my monthly bill.
Well to update. I ended up going back and getting it. Really wanted to check it out and decided it was worth to walk out with it now. I hope its corrected still though. Now to run it through its paces before the 14 days are up. Like it so far. It is my first nexus device.
Mine was 249.99 with the 2 year contract.
$249.99 + $25 per month extra for 24 months = $849.99 + tax and upgrade / activation fees.
Best buy has the at&t n6 for 649 but the sprint n6 is 699 dosent make sense
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That's interesting, on Sprints website its 648.