[Q] HTC repaired phone - Developer Edition Boot Loop again - never rooted/flashed - One (M7) Q&A, Help & Troubleshooting

EDIT: So i sent my phone in for repair, received it back a week later. Updated it to 4.3 immediately after i received it back. Less than a week of using it, the same boot loop problem is happening again. I am on my wits end, I don't know exactly what i am doing to make the phone to go into a boot loop. i haven't flashed any roms nor done any modifications to it, just installed the 4.3 through the System Update in the settings.
Can anyone help? I don't want to keep paying to ship my phone back everytime this happens.
One thing though, right before the boot loop problem happens, the phone will warn me that it will shut off in 10 seconds, that telling me to hold down a button to restart it. This specific warning happens before i shipped in my phone and after i received back my "repaired" phone...
The phone doesn't charge when plugged into the wall electrical outlet or through usb, it will just turn on and proceed into boot loop over and over again.
/Edit
HTC One Developer Edition 64 GB. Latest Android 4.1.2 official update. Never rooted/flashed/modified, I've only installed the system update through the phone.
I was texting on the phone and then it warned me that it will shut down in 1 second and then it rebooted. It has been stuck in the boot loop for the last few hours now.
I've tried holding the Volume Down button to boot into Bootloader screen, and it will only stay in that menu screen for 4 seconds and then proceeds to reboot again. It doesn't allow me to select the menu choices when press Vol up or Vol down buttons. Nothing happens.
I've called HTC support and set up a warranty device repair service ticket. Before I send the phone in for diagnose, is there anything else I should try? I've attached a pic of the Bootloader screen. Thank you.

zzzthump said:
HTC One Developer Edition 64 GB. Latest Android 4.1.2 official update. Never rooted/flashed/modified, I've only installed the system update through the phone.
I was texting on the phone and then it warned me that it will shut down in 1 second and then it rebooted. It has been stuck in the boot loop for the last few hours now.
I've tried holding the Volume Down button to boot into Bootloader screen, and it will only stay in that menu screen for 4 seconds and then proceeds to reboot again. It doesn't allow me to select the menu choices when press Vol up or Vol down buttons. Nothing happens.
I've called HTC support and set up a warranty device repair service ticket. Before I send the phone in for diagnose, is there anything else I should try? I've attached a pic of the Bootloader screen. Thank you.
Click to expand...
Click to collapse
From the snapshot,it looks like you're completely stock
i think you are good to go to claim your warranty!

Factory resets worth a shot. I wouldn't do much else though, for risk of voiding a warranty you're obviously gonna need....
_____________________________________
AT&T HTC M7ul
Baad Newz's InsertCoin 3.4-2
Flar2's Bulletproof 6.2

It finally ran out of battery, but when I plug it directly to the wall, it will not charge. It will go into a bootloop again...

your phone is good to go in warranty

criszz said:
your phone is good to go in warranty
Click to expand...
Click to collapse
Alright, I've called the HTC warranty support @1-866-449-8358 and the customer service agent started me up with a ticket. Now I'm waiting to hear back from the escalation ticket. What is the experience with warranty like? Appropriate response time? Agent on the phone told me that I'd most likely have to ship my phone to Futuretel Repair Centre for repair service...

So i sent my phone in for repair, received it back a week later. Updated it to 4.3 immediately after i received it back. Less than a week of using it, the same boot loop problem is happening again. I am on my wits end, I don't know exactly what i am doing to make the phone to go into a boot loop. i haven't flashed any roms nor done any modifications to it, just installed the 4.3 through the System Update in the settings.
Can anyone help? I don't want to keep paying to ship my phone back everytime this happens.
One thing though, right before the boot loop problem happens, the phone will warn me that it will shut off in 10 seconds, that telling me to hold down a button to restart it. This specific warning happens before i shipped in my phone and after i received back my "repaired" phone...
The phone doesn't charge when plugged into the wall electrical outlet or through usb, it will just turn on and proceed into boot loop over and over again.

Related

[Q] HELP!! Stuck in LG boot logo!!!

Please help! My rooted LG Revolution won't turn on. When I unplugged it from the charger this morning I powered it off. when I went to power it back up all it does is flash the LG logo and do a little vibrate like it is force closing! I have 2 days left before I can no longer return it. I did several battery pulls also with no luck. thanks in advance!
tchabalie said:
Please help! My rooted LG Revolution won't turn on. When I unplugged it from the charger this morning I powered it off. when I went to power it back up all it does is flash the LG logo and do a little vibrate like it is force closing! I have 2 days left before I can no longer return it. I did several battery pulls also with no luck. thanks in advance!
Click to expand...
Click to collapse
Did you install Clockwork on it, or just rooted?
If you only rooted it, try performing a factory reset.
This can be accomplished by holding volume down and power until you see the screen change to "Clear data and factory reset?".
Press power to confirm.
You will lose your data, but your phone should return to normal.
Just rooted, no clockwork. I will give it a try! thanks!
Tried your suggestion...just keeps flashing and vibrating. Any other suggestions?
Did you ever see the factory reset screen?
No I didn't. just the LG logo flashing and the force close vibrate. the only way I can get it to stop is to take the battery out and put it back in. Then when I hold the voume down and the power button it just starts doing it all over again.
tchabalie said:
No I didn't. just the LG logo flashing and the force close vibrate. the only way I can get it to stop is to take the battery out and put it back in. Then when I hold the voume down and the power button it just starts doing it all over again.
Click to expand...
Click to collapse
make sure you are holding it long enough. You have to continue to hold the power and vol button for sometime before you get the recovery screen.
As rooting will generally not brick a phone (it is the recovery mod that generally bricks), if you cannot get it, take it back tell them you woke up and it was on the charger like this. They should exchange it with out issue. (Do not mention that you rooted the phone)
It sounds to me like your phone is defective, it happens.
Another option is here: http://forum.xda-developers.com/showthread.php?t=1120062 .
I can walk you through it on IRC tonight if you're on around 12PM Pacific Time...
If not, there are guides for using LGNPST on the internet.
Good luck!
Thanks! Held the buttons down for a full 3 minutes and nothing. Is that long enough? Read through the other info you posted and boy does that look scary! LOL! I will try tomorrow when I have more time. Or maybe I should just return it since I have only had it for 12 days
try pulling the battery and holding the power key for about 30 seconds. my original droid use to do this from time to time and it always worked for me.
Thanks. Tried but it did not work. Ended up just returning it and getting a new one. Now I can start over! LOL Just came from the Samsung Fascinate and was pretty proficient in flashing roms and kernels. But I have to admit that I am a little confused with the process on the Revolution.
Not sure boot problem is related to root
I've had repeated problems with not being able to boot my Revolution. This has happened consistently no matter which ROM I've used. I've factory reset and tried Decrap and Revolt both. I can reboot my phone fine, but if I ever turn it off overnight, I go back to a blank screen in the morning.
It seems a number of non-root users have this problem.
https://www.youtube.com/watch?v=IOGM__SQB6Y
I'm not sure if having a low battery contributes to the problem, but I do know that Clockwork works better with a full battery.
This morning is the first time, however, that I have this exact problem. For a few times this morning I was able to get to clockwork and restore different ROMs, but always to the same blank loop during boot. Now not even able to get to Clockwork or Factory Reset. I'm headed in to Verizon to try for a replacement. I'll let you know if they make any noises about rooting.
Getting back into Clockwork
Update: I ended up getting back to Clockwork. Can't say exactly what did it, but what seemed to work was:
1. Charging the battery fully overnight
2. Removing the battery and holding the power button down for 30 seconds
3. Leaving the battery out for some time, about an hour I guess
4. With the battery still removed, plugging the phone in and allowing the bottom lights to flash about 10 times
5. Replacing the battery, holding down the power button and volume down.
After a full day of not being able to get into Clockwork, I was able to get in and do a factory reset.
Returning Rooted Phone to Verizon
FYI, I returned a rooted, stuck in boot loop phone to Verizon yesterday. In the store they arranged the return and did not ask about or look for rooting in any way.
They did try a factory reset, which was not working in any case, so no signs of Clockwork.
Same problem, different results.
I have a ROOTED LG Revo, but the first one I owned had the same problem. That one was NOT rooted, so must just be an LG thing. First phone had stock android 2.2, and this one has STOCK 2.3.4 ( after OTA ), and is just rooted with simple memory management and font tools. I WAS able to Hard Factory Reset, but the same problem still existed after reset. ADB cannot even recognize the handset. Boots with animation, stops halfway through, reboots into blank screen and freezes. RETARDED!!! This will be the second handset being sent back in as little as a month. I bought the REVO the DAY it came out, and loved it. But now I don't. No love left. I'm getting the Droid Razr!
timus5 said:
I have a ROOTED LG Revo, but the first one I owned had the same problem. That one was NOT rooted, so must just be an LG thing. First phone had stock android 2.2, and this one has STOCK 2.3.4 ( after OTA ), and is just rooted with simple memory management and font tools. I WAS able to Hard Factory Reset, but the same problem still existed after reset. ADB cannot even recognize the handset. Boots with animation, stops halfway through, reboots into blank screen and freezes. RETARDED!!! This will be the second handset being sent back in as little as a month. I bought the REVO the DAY it came out, and loved it. But now I don't. No love left. I'm getting the Droid Razr!
Click to expand...
Click to collapse
Please don't necro threads....

Some serius help needed. Bootloop, stuck, bootloader not working etc..

Hi. To start with I bought a phone from a friend which I knew was faulty but decided to take my chances and try to fix it. He claims he did nothing to the phone but don't know for sure. Phone is in constant bootloop, Goes until splash screen and reboots. Worst yet to come - even bootloader menu restarts on constant basis when i try to get into it. Meaning it goes into bootloader but restarts in few seconds before i can get to factory reset. Computer is not picking up this device but i also don't have any drivers installed but don't even know how to install them with a phone in this state. Is there anything i can do about it? Been with Samsung for the past few years and here is everything completely different so don't know much about adb but am a quick learner and can follow any steps! I can provide picture of bootloader if it would be any helpful.
michal_alton said:
Hi. To start with I bought a phone from a friend which I knew was faulty but decided to take my chances and try to fix it. He claims he did nothing to the phone but don't know for sure. Phone is in constant bootloop, Goes until splash screen and reboots. Worst yet to come - even bootloader menu restarts on constant basis when i try to get into it. Meaning it goes into bootloader but restarts in few seconds before i can get to factory reset. Computer is not picking up this device but i also don't have any drivers installed but don't even know how to install them with a phone in this state. Is there anything i can do about it? Been with Samsung for the past few years and here is everything completely different so don't know much about adb but am a quick learner and can follow any steps! I can provide picture of bootloader if it would be any helpful.
Click to expand...
Click to collapse
Send a picture of the bootloader while I find the drivers you need
Seems like battery is completely dead as it only reboots when there is power supply connected, but then it won't turn off (any charging light don't come on, not sure if it should though). Just now i've seen a vodafone logo for a very short second when I connected to pc from charger. But phone rebooted again just after.
HTC_Phone said:
Send a picture of the bootloader while I find the drivers you need
Click to expand...
Click to collapse
edit. downloaded drivers (4.8) but that didn't change anything and windows still doesn't pick up device.
After connecting my one to computer for past 3 hours its started more frequently boot and showing Vodafone menu but still restarts shortly after. Vodafone logo shows on and lights on soft buttons starts flashing like 3 times and than it keeps rebooting. Does it mean anything?
michal_alton said:
Seems like battery is completely dead as it only reboots when there is power supply connected, but then it won't turn off (any charging light don't come on, not sure if it should though).
Click to expand...
Click to collapse
Have you checked this: http://forum.xda-developers.com/showthread.php?t=2481211
michal_alton said:
After connecting my one to computer for past 3 hours its started more frequently boot and showing Vodafone menu but still restarts shortly after. Vodafone logo shows on and lights on soft buttons starts flashing like 3 times and than it keeps rebooting. Does it mean anything?
Click to expand...
Click to collapse
That almost sounds like your POWER button is stuck!! Are you able to completely power off, and it stays off.
I think i know what it is. Power button stuck and keeps restarting device. Although i can feel pressing it, this is what it looks like.
nkk71 said:
Have you checked this: http://forum.xda-developers.com/showthread.php?t=2481211
That almost sounds like your POWER button is stuck!! Are you able to completely power off, and it stays off.
Click to expand...
Click to collapse
Didn't see your comment but this is exactly how it looks to me. I can't switch off phone and in bootloader it acts like i was pressing power button. Although it operates normally meaning that it can be pressed down. Arranged warranty repair with HTC and they are collecting phone tomorrow.
michal_alton said:
Didn't see your comment but this is exactly how it looks to me. I can't switch off phone and in bootloader it acts like i was pressing power button. Although it operates normally meaning that it can be pressed down. Arranged warranty repair with HTC and they are collecting phone tomorrow.
Click to expand...
Click to collapse
Good luck mate, but definitely sounds like the power button is stuck
It's been fixed under warranty by HTC. They replaced motherboard on mine HTC. So all good

[Q] Hung after recovery

I have HTC One Developer's Edition.
A couple of months ago I decided I could not wait for HTC to release 4.3. and install Android Revolution.
I made a recovery on Sept 11 (should have known ...), installed the thing and got myself a smoothly functioning custom ROM.
After hearing HTC has released KitKat for the Developer's Edition, I decided to go back to 4.3 so I can install the KitKat update.
I was being stupid and did not read instructions or anything else. Instead I simply went to the bootloader -> recovery -> restore
Then I restored the System and Boot image which went just fine.
Right after that SuperUser said that my phone is not rooted and asked whether I want to root it, I swiped the screen to confirm.
Unfortunately at the first boot the phone hung at the start screen, the one with white background, htc logo, the big "one" word and beats audio in the bottom.
I tried turning off the phone and it wouldnt do it.
So right now I am writing this in a depressed mood, waiting for the battery in the phone to run out all the hwile hoping real bad that I haven't just bricked this freakin 650 dollar thing.
What should I do to get things back to normal ?
Press and hold the power button. Your phone WILL turn off. Then bootloader > recovery > factory reset. Should be good.
Thanks for your suggestion.
The power button did -not- work I did repeatedly try holding it down for 15-20 seconds but it wouldnt turn off. Which is why I posed my problem here.
However the factory wipe did indeed work. It'd take a lot of time and effort to recover all the contents with my 150 kbyte/s internet but at least I know my baby (*strokes the back of the phone*) will be just fine.
maladore said:
Thanks for your suggestion.
The power button did -not- work I did repeatedly try holding it down for 15-20 seconds but it wouldnt turn off. Which is why I posed my problem here.
However the factory wipe did indeed work. It'd take a lot of time and effort to recover all the contents with my 150 kbyte/s internet but at least I know my baby (*strokes the back of the phone*) will be just fine.
Click to expand...
Click to collapse
for future use if it wont reboot with holding the power button next time try it while holding the phone under a bright light. i know it sounds stupid but it works

[Q] HTC ONE no power or led

Hi, I posted a question on this already but the situation has changed. So firstly what happened was i rooted, flashed cwm recovery and was running the sinless rom GPE. this was fine for about a month and then i decided to s-off...the s-off process went smoothly and the phone powered back on like normal. Then i flashed another rom and there was a cyan colour filling the screen at boot so I decided to restore from a previous backup. However this backup was done before the s-off process. After restoring successfully I clicked "reboot phone" on CWM and since that the phone never turned on or show any signs of life.
At first it would connect to the computer but show up in device manager as QHSUSB_DLOAD but now when I connect the phone to the computer it jus disconnects and reconnects over and over.
Things I tried:
Holding power button for over 2 minutes (with and without bright light on the sensor).
Left charging for over 4 days.
Holding Power+VOL down for over 2 minutes.
Holding Power+VOL up for over 2 minutes.
Holding all three hardware buttons for over 2 minutes.
In the process of trying all these things not once did the led even blink or did the phone even show any signs of life. Can anyone help with this situation?
devon4786 said:
Hi, I posted a question on this already but the situation has changed. So firstly what happened was i rooted, flashed cwm recovery and was running the sinless rom GPE. this was fine for about a month and then i decided to s-off...the s-off process went smoothly and the phone powered back on like normal. Then i flashed another rom and there was a cyan colour filling the screen at boot so I decided to restore from a previous backup. However this backup was done before the s-off process. After restoring successfully I clicked "reboot phone" on CWM and since that the phone never turned on or show any signs of life.
At first it would connect to the computer but show up in device manager as QHSUSB_DLOAD but now when I connect the phone to the computer it jus disconnects and reconnects over and over.
Things I tried:
Holding power button for over 2 minutes (with and without bright light on the sensor).
Left charging for over 4 days.
Holding Power+VOL down for over 2 minutes.
Holding Power+VOL up for over 2 minutes.
Holding all three hardware buttons for over 2 minutes.
In the process of trying all these things not once did the led even blink or did the phone even show any signs of life. Can anyone help with this situation?
Click to expand...
Click to collapse
Hi mate, as i know, the QHSUSB_DLOAD mode, is the same to say: bricked phone...
So, probably, you have to send it to htc for warranty and they have to change your motherboard...
Guich said:
Hi mate, as i know, the QHSUSB_DLOAD mode, is the same to say: bricked phone...
So, probably, you have to send it to htc for warranty and they have to change your motherboard...
Click to expand...
Click to collapse
I was hoping that wasn't the case..but oh well...would they be able to know if I was s-off or anything?
devon4786 said:
I was hoping that wasn't the case..but oh well...would they be able to know if I was s-off or anything?
Click to expand...
Click to collapse
Theoretically no, because the mainboard won't work...
I think is the possibility that your phone is bricked is hard
HTC One, Froze, Restart, Cannot turn on, NO LED etc.
Guich said:
Theoretically no, because the mainboard won't work...
I think is the possibility that your phone is bricked is hard
Click to expand...
Click to collapse
I also had the case of my HTC One, my battery was still at 55% while I was watching a video until it froze, so I decided to shut it down to reboot but when I tried to switch it on, it already does not show the Red LED, did any possible combinations of power on and pressing down the volume also under bright light, but there's no luck on it. However, I tried plugging my phone to the PC and there are still the sounds that it has connected. I checked it on the devmgmt.msc but it says that:
Base System Device, QHSUSB_DLOAD and Unidentified Device - All appeared to say "No Driver Found"
It has been a day since I left my phone wall charged, plugged it in the PC with the USB detected sounds but still can't turn it on. Is there any other way to turn on the phone again? Since I badly wanted to recover all my photos and other stuff from the phone Any possible help/tip/advice would be much appreciated! Would there be any way before sending it to the HTC Company? Thank you in advance!
There is a possible fix for that around here somewhere, a Guide to fix hard bricks, typical I cant find it now.
EDIT: Here it is, only supports M7_UL devices though, never had to use it so I cant answer any further queries on it, if you have any problems trying it you'll have to post in that thread.
http://forum.xda-developers.com/showthread.php?t=2770684

[Q] [HELP] Something is SERIOUSLY wrong with my Moto G(boot loop)

So. My Moto G is completely un modded, not rooted, and is exactly stock how I bought it and haven't changed any of the software. My Moto G has been getting slower in the past couple of months with everything going slower than usual. I bought my phone in February 2014.
Yesterday while I was at school, in my pocket I had my phone. I felt random vibrations in timed cycles. So I pulled out my phone and had a lol at it randomly rebooted but came back to the home screen. As I started to use it just to send a couple of messages it rebooted again but this time after the reboot animations they just went on and on, what I've found out to be called a boot loop.
So I went home did some research and figured I would have to factory reset. I couldn't get into the phone therefore I had to do it externally. I got the the menu thing ( I think it's called fast boot menu ) and I wanted to select newer bootup or power up just to see if that would possibly stop the boot loop. I selected it and got into my phone, into setting and factory erased my phone.
Well I factory erased my phone and re installed the apps I on,y essentially use or NEED such a social media, within this time there was no unusual activity. Shortly after my phone randomly rebooted ( after downloading the apps ) and turned off, and then went in to the former boot loop! I was furious!
Well here I am, left it overnight for charge and it's been looping for 10 hours. I tried going back into the fast boot menu, the first time I got into it this morning I selected recovery in hope to reset it, however the screen said no command with the android and the exclamation point. The second time I got into the menu I tried 'Factory' and it just rebooted and back into the cycle.
At one point I did get into my phone however shortly after that guess what happened, it turned off and rebooted. And back into the vicious cycle.
I am led to believe it's the power button that's causing the problem ( correct me if I am wrong ) as when I did manage to get I to the phone I did try pressing the power button to investigate this and on some occasions in did lock the phone but in several others it displayed the power off popup and then turned off shortly after indicating that I was holding the button down which I definitely wasn't doing.
So where would I go from this? Do I call Motorola, try flashing a stock ROM ( it's completely stock ATM , I don't know how to do this so if I have to do this can you please explain briefly ) or try going back into the fast boot and go into recovery and try and get rid of no command ( if I can, and how ? ).
Please any help would be very appreciated!
Thanks in advance.
PS you don't think it's the back cover that's doing it because it took that off last night '
kevlarpatel said:
Do I call Motorola, try flashing a stock ROM
Click to expand...
Click to collapse
Since your phone is completely stock, don't start tempering with it now. Just return the phone. But you have to act quick, warranty is about to expire.
doppelhelix said:
Since your phone is completely stock, don't start tempering with it now. Just return the phone. But you have to act quick, warranty is about to expire.
Click to expand...
Click to collapse
Hi, I had a look online and came across a forum post saying it was a jammed or sticky power button and the poster stated to hit the power button side of the phone on a desk a couple times and it will go back to normal. I'm glad to say it did work after I hit it a couple times, as fast as ever now due to the reset!
I was wondering if I call Motorola would they give me a free new moto g out of it, as I see it as an opportunity to do so, or will they just prompt me to send it so they can repair it under warranty? Is it worth calling ?

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