Help - Xperia Z Q&A, Help & Troubleshooting

Hello,
Two days ago my phone started showing the following message whenever i clicked downlod on any app in the play store.
And whenever i clicked countinue i got the error shown in the other screenshot, i read somewhere that it might have to do with google sync so i tried disabling all sync items and enabling one by one, still nothing, i removed the entire google account, i removed the store, its data, downgraded it, still nothing, please help.
Sent from my C6602 using Tapatalk 2

osharaf said:
i removed the entire google account
Click to expand...
Click to collapse
How did you remove your Google account?
It's impossible without a factory reset.
Sent from my C6603 using xda premium

Settings>Accounts>Google Account >Sync menu>Options>Remove Account
It is possible.
Sent from my C6602 using Tapatalk 2

Yeah you are right,i thought it was impossible cause in earlier android versions it was impossible.
About your issue try uninstalling Google play service and playstore than clear data,reboot and let it update itself again.
Sent from my C6603 using xda premium

gm007 said:
Yeah you are right,i thought it was impossible cause in earlier android versions it was impossible.
About your issue try uninstalling Google play service and playstore than clear data,reboot and let it update itself again.
Sent from my C6603 using xda premium
Click to expand...
Click to collapse
I think that fixed it, not entirely sure yet as i need give it time but either way thank you!
Sent from my C6602 using Tapatalk 2

Related

Cant download paid apps

Hello. First of all, sorry for bad english. Today i got my nexus 7 3g and i just cant download paid apps from playstore. When i select to buy it, enter credit card and when its supossed to start downloading it just doesnt. But now theres two other selections appeared. First is refund, which does nothing. And ofther install, again accept, credit card and when it just wont start downloading. But from second try of downloading an paid app i receive an email, that money has been taken from my account, i receive this only if i try to download it from second try. I`ve tried cleaning cache, other files. Rebooted. Did a factory reset, nothing helped.
So i already lost around 15bucks. I`ve sent an email to google about this bug and asked for refund. So guys, any ideas how to sort this out?
Thanks.
Sent from my Nexus 7 using xda app-developers app
Try logging out of your google account then back in again.
The option might actually be to delete the account on the Nexus 7. Then recreate it.
TremF said:
Try logging out of your google account then back in again.
Click to expand...
Click to collapse
If this doesn't work.
You can try factory reset and see if that helps.
If you have other android devices, try downloading using those device.
Sent from my GT-I9300 using xda app-developers app
That didnt work. I also tried factory reset about an hour ago, also nothing. But i have received paid games refund.
Sent from my Nexus 7 using xda app-developers app
Interesting, now it also doesnt work on my galaxy ace. It says failure downloading app. But i was working. Also took money. Now it must be something with my google account maybe?
Sent from my Nexus 7 using xda app-developers app
A common problem. Got this too, mailed Google and got the refund. Google- apps are crazy since yesterday.. ^^
Nothing worked for me neither..
Sent from my Galaxy Nexus using xda premium
---------- Post added at 06:18 PM ---------- Previous post was at 06:13 PM ----------
Uhm lol... After writing this, the game installed itself.. Uninstalled it because of the refund and it still wasn't shown in my apps... Weird play store...
Sent from my Nexus 7 using xda premium
Google had a serious outage yesterday, related to their Sync server. Chrome was crashing all over the place.
Everything Google has that uses Sync was affected.
Should be fixed by now - try your download again.

Playstore not working

Hi! all. My playstore is not working. When i launch playstore, it doesn't load anything just the dark grey background with the message "No Connection RETRY". When i click retry, the screen just flash white quickly & return to the same screen. I tried to randomly search for an app but nothing comes out. I noticed that the option "My Apps" is also missing. Any idea how to fix this?
is it rooted?
sahinz said:
is it rooted?
Click to expand...
Click to collapse
yes, its rooted.
Sent from my C6603 using xda premium
Make sure when you launch it you have fully working data connection or wifi.
If it doesn't work, settings> apps >all> Google play store and clear cache and data. And try again.
Sent from my C6603 using xda app-developers app
LitoNi said:
Make sure when you launch it you have fully working data connection or wifi.
If it doesn't work, settings> apps >all> Google play store and clear cache and data. And try again.
Sent from my C6603 using xda app-developers app
Click to expand...
Click to collapse
yup. i confirmed theres data connection cause internet, emails are working. clear cache & data too
Sent from my C6603 using xda premium
Uninstall the the play store updates? Or try finding a play store apk and go from there? If not
Then do a full wipe and repair with Sony update service. So odd that only this app is having issues.
Sent from my C6603 using xda app-developers app
Download it from PlayStation website, i did that, and install it by transfering APK file to your phone, than run it.
Of course, before that delete existing app.
Wahad said:
Download it from PlayStation website, i did that, and install it by transfering APK file to your phone, than run it.
Of course, before that delete existing app.
Click to expand...
Click to collapse
its android playstore that is having issues nothing to do with playstation. playstore is a system app i can't delete it even after i rooted the phone
Sent from my C6603 using xda premium
A new play store apk was uploaded some where in one of the xda forums two weeks ago. Head over there and see if you can get that one installed. May fix the problem.
Sent from my C6603 using xda app-developers app
Did you disable background data for it? It might complain if that is turned off.
Are you from Belgium?
anyone can offer some help? i had to repair the firmware & install everything all over again to get it to work. Now another xperia Z is having the same issue.
wolvie77 said:
anyone can offer some help? i had to repair the firmware & install everything all over again to get it to work. Now another xperia Z is having the same issue.
Click to expand...
Click to collapse
Have you installed any hacking mods installed that are connected to in-app purchases? If so, please remove them!
wolvie77 said:
anyone can offer some help? i had to repair the firmware & install everything all over again to get it to work. Now another xperia Z is having the same issue.
Click to expand...
Click to collapse
try this New Google Play Store
solved the problem. thx everyone
Sent from my C6603 using xda premium
wolvie77 said:
solved the problem. thx everyone
Sent from my C6603 using xda premium
Click to expand...
Click to collapse
How?! I'm having this very problem right now

Play store says "you haven't accessed play store from your device yet"

Hi there...
As u know we can install apps from play store via PC too...by just clicking install on the apps we wish to install and they get downloaded automatically the next time we turn on wifi or mobile data from the phone...but when I try to do this,play store gives a message saying "you haven't accessed play store from your device with this id"...
So m unable to install any apps via PC though everything works fine when use play store from the phone...
Can someone please temme why the play store is not recognizing my device...?
I'm running miui gb rom which I flashed a long time ago...I hadn't installed any apps via PC ever since until now...so this problem came to my notice recently...
Sent from my GT-S5830 using xda premium
Relax boss, nothing to worry. The Play Store installed on your phone needs to get itself updated. Once it is updated you wont face this problem.
So just open Play Store on your device and give it some time to update itself.
Had faced the same problem few days back. Relax.
Sent from my GT-S5830 using xda app-developers app
omega_warrior said:
Relax boss, nothing to worry. The Play Store installed on your phone needs to get itself updated. Once it is updated you wont face this problem.
So just open Play Store on your device and give it some time to update itself.
Had faced the same problem few days back. Relax.
Sent from my GT-S5830 using xda app-developers app
Click to expand...
Click to collapse
My play store was the first to update among all the people around me...I got the update a week ago...
And I've been having this problem before the update and also after it...
Sent from my GT-S5830 using xda premium
punitthereddevil said:
My play store was the first to update among all the people around me...I got the update a week ago...
And I've been having this problem before the update and also after it...
Sent from my GT-S5830 using xda premium
Click to expand...
Click to collapse
Actually if you must have noticed that there is another app called GOOGLE PLAY SERVICE or similar name.
when u open play store that PLAY SERVICE app also updates itself.
So just try explorin the PLAY STORE on your phone. Give it a few secs. It'll be ready.
Spend some time surfin on the Play Store so that it gets time to update itself.
It has worked for me.
omega_warrior said:
Actually if you must have noticed that there is another app called GOOGLE PLAY SERVICE or similar name.
when u open play store that PLAY SERVICE app also updates itself.
So just try explorin the PLAY STORE on your phone. Give it a few secs. It'll be ready.
Spend some time surfin on the Play Store so that it gets time to update itself.
It has worked for me.
Click to expand...
Click to collapse
I appreciate your suggestions but I'm pretty sure the issue is not related to any play store updates...
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punitthereddevil said:
I appreciate your suggestions but I'm pretty sure the issue is not related to any play store updates...
Sent from my GT-S5830 using xda premium
Click to expand...
Click to collapse
Use the same google account for both PC & phone.
Sent Via XDA™ Premium
punitthereddevil said:
I appreciate your suggestions but I'm pretty sure the issue is not related to any play store updates...
Sent from my GT-S5830 using xda premium
Click to expand...
Click to collapse
Maybe. But it worked for me atleast.
Dont use two different Gmail IDs. Check if you have Google Play Services (or something like that). Make sure your device is synced with your gmail ID.
Sent from my GT-S5830 using xda app-developers app
Unnamed.Ace.User said:
Dont use two different Gmail IDs. Check if you have Google Play Services (or something like that). Make sure your device is synced with your gmail ID.
Sent from my GT-S5830 using xda app-developers app
Click to expand...
Click to collapse
Even I thought of the same...but I have only one gmail account...so there's no chance of a mixup...
Sent from my GT-S5830 using xda premium
Login with your id, sync your device with it, check under Gmail settings, install google play services app. If the problem persists, contact google via email. May be it is mistaken that your account has been accessed from a device that isn't listed in your previous access details. Are you sure that you first used this account on phone and then tried it on PC ? May be they're treating your phone as an untrusted source of access.
If you don't wanna bang your head over all this, just create a new Gmail account and access it via your phone.
Sent from my GT-S5830 using xda premium
Venomous Viper 119 said:
Login with your id, sync your device with it, check under Gmail settings, install google play services app. If the problem persists, contact google via email. May be it is mistaken that your account has been accessed from a device that isn't listed in your previous access details. Are you sure that you first used this account on phone and then tried it on PC ? May be they're treating your phone as an untrusted source of access.
If you don't wanna bang your head over all this, just create a new Gmail account and access it via your phone.
Sent from my GT-S5830 using xda premium
Click to expand...
Click to collapse
I double checked all the things u asked me to...problem still persists...
I was suspecting a change in the android user id or something like that...it usually comes up after flashing a new rom...titanium asks me if I want to restore the previous user id so that my device is still recognized as the same one that it was before flashing...but I don't know more technical details on this matter...
So since ur a developer,I guess u know the technicality of this matter...I just feel the reasoning for the problem must be in that direction of thought...please help me if u can think of something that could have gone wrong...
Sent from my GT-S5830 using xda premium
Venomous Viper 119 said:
Login with your id, sync your device with it, check under Gmail settings, install google play services app. If the problem persists, contact google via email. May be it is mistaken that your account has been accessed from a device that isn't listed in your previous access details. Are you sure that you first used this account on phone and then tried it on PC ? May be they're treating your phone as an untrusted source of access.
If you don't wanna bang your head over all this, just create a new Gmail account and access it via your phone.
Sent from my GT-S5830 using xda premium
Click to expand...
Click to collapse
Guess what...I created a whole new gmail id...still can't see my phone in play store via PC...
Sent from my GT-S5830 using xda premium
punitthereddevil said:
I double checked all the things u asked me to...problem still persists...
I was suspecting a change in the android user id or something like that...it usually comes up after flashing a new rom...titanium asks me if I want to restore the previous user id so that my device is still recognized as the same one that it was before flashing...but I don't know more technical details on this matter...
So since ur a developer,I guess u know the technicality of this matter...I just feel the reasoning for the problem must be in that direction of thought...please help me if u can think of something that could have gone wrong...
Sent from my GT-S5830 using xda premium
Click to expand...
Click to collapse
First... I ain't a developer You can call me experienced. But no one knows everything. You can say we know enough, but not everything. When unusual problems like this arise, everyone find themselves in a dilemma. Then someone somehow finds a way to nail it or someone works out wonders. Until somehow the problem is solved, learning never stops in xda ! Our Ace forum is so tremendous that we find so much of varied and relevant cases here that can't be found anywhere else on xda and that makes this forum a stand out and hell awesome !
Talking about your problem, did you try the titanium backup trick ? Sometimes it is just a sequence of steps to solve it. You can just follow it. Like, titanium backup fixes the bad integration of superuser for example. As far as my conscious goes, a new Gmail id should definitely solve it. But if you're concerned about sync and purchases, I'd recommend you to contact google via email or the titanium backup Dev as he might know how to nail this since he's provided a possible solution to the prevailing problem. Last resort, wait for someone more learned to respond or go try to nail it yourself, can't help It's happened to me before
Sent from my GT-S5830 using xda premium
Venomous Viper 119 said:
First... I ain't a developer You can call me experienced. But no one knows everything. You can say we know enough, but not everything. When unusual problems like this arise, everyone find themselves in a dilemma. Then someone somehow finds a way to nail it or someone works out wonders. Until somehow the problem is solved, learning never stops in xda ! Our Ace forum is so tremendous that we find so much of varied and relevant cases here that can't be found anywhere else on xda and that makes this forum a stand out and hell awesome !
Talking about your problem, did you try the titanium backup trick ? Sometimes it is just a sequence of steps to solve it. You can just follow it. Like, titanium backup fixes the bad integration of superuser for example. As far as my conscious goes, a new Gmail id should definitely solve it. But if you're concerned about sync and purchases, I'd recommend you to contact google via email or the titanium backup Dev as he might know how to nail this since he's provided a possible solution to the prevailing problem. Last resort, wait for someone more learned to respond or go try to nail it yourself, can't help It's happened to me before
Sent from my GT-S5830 using xda premium
Click to expand...
Click to collapse
K...I'm not even related to the software field...I'm in the medical profession...so solving the problem myself is out of question for sure...
But Ill try contacting titanium dev...hope he has a solution...coz even a new id dint fix the problem...
Anyways thanks a lot for everything...really appreciate it...
Sent from my GT-S5830 using xda premium
punitthereddevil said:
K...I'm not even related to the software field...I'm in the medical profession...so solving the problem myself is out of question for sure...
But Ill try contacting titanium dev...hope he has a solution...coz even a new id dint fix the problem...
Anyways thanks a lot for everything...really appreciate it...
Sent from my GT-S5830 using xda premium
Click to expand...
Click to collapse
Anytime...
Sent from my GT-S5830 using xda premium

Error 403 driving me nuts.

I've tried everything I can, from removing accounts to clearing cache and data. I've removed the account and re added.
I bought dogcatcher with account 1.
If I remove account 1 and add account 2, it still thinks I've purchased it. I've removed both and added number 2 back. Same issue and so far only with this app.
Sent from my HTC One using xda app-developers app
X82X said:
I've tried everything I can, from removing accounts to clearing cache and data. I've removed the account and re added.
I bought dogcatcher with account 1.
If I remove account 1 and add account 2, it still thinks I've purchased it. I've removed both and added number 2 back. Same issue and so far only with this app.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Did I got it right? Purchased an app with Acc 1, get an error when trying to update it with acc 2? Or is it just showing as "purchased" with Acc 2?
Showing as purchased which is odd. I don't mind buying again. It just won't let me.
Sent from my HTC One using xda app-developers app
Also note the phone refuses to connect to anything Google related. Google.com times out, there is no option to add a Google account anymore, Gmail fails to sync, play store fails to connect. Is there a gapps for the one i can flash?
Sent from my HTC One using xda app-developers app
sounds like you, your hosts file or your DNS settings are blocking google Oo are you using an adblocker or sth like that?
mautz001 said:
sounds like you, your hosts file or your DNS settings are blocking google Oo are you using an adblocker or sth like that?
Click to expand...
Click to collapse
After much investigation, it turns out it was my network, three.
However, the problem with 403 is still present. It's got so bad, I've had to buy another podcast app to tide me over. Looks like Doggcatcher is off the menu. Shame, but I'm tired of pissing about with this.
I surrender. Voice recorder pro is doing it now. Any ideas?
Sent from my HTC One using xda app-developers app
Same. Even after wiping and only adding one account, it still does it with the same apps. There must be a more serious issue. I can't use apps I've paid for and have to buy alternatives.
Sent from my HTC One using xda app-developers app
I thought I would try again today, still the same thing. I've had to BUY 3 alternative apps because the ones I bought will no longer download. Sick of it.
If any of you guys are still there, I made this thread with a solution to help solve this error. http://androidforums.com/internatio...ror-24-insufficient-storage-space-solved.html
It turns out that there is some residue data from installing the app before which leads the app to not install. It's tested and worked for me. Please gimme a thanks if it worked.
Sent from my HTC One using xda premium
jdgreat4 said:
If any of you guys are still there, I made this thread with a solution to help solve this error. http://androidforums.com/internatio...ror-24-insufficient-storage-space-solved.html
It turns out that there is some residue data from installing the app before which leads the app to not install. It's tested and worked for me. Please gimme a thanks if it worked.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Thanks man, but didn't work for me.
I did a search for anything doggcatcher related on my phone, not a single file.
The only option I can fathom is to find an apk of it. I've paid for it, I can't use it unless I pirate it. Makes sense.

Play Store Problems?

Anyone else having problems with the play store tonight? I did DG's root earlier, but I think it's unrelated because I didn't notice it until tonight.
I've tried clearing cache and data, in the play store and google services. I've even tried removing and adding my google account with mutliple reboots.
It fixed my original error [RPC:S-5:AEC-0], and now I'm just getting a server error (500).
Anyone else notice this? I want to know if it's google and I need to be patient, or if it's just me and I need to keep troubleshooting.
Thanks!
I also have this issue
Sent from my SAMSUNG-SM-N900A using xda app-developers app
I'm getting error 500 as well.
Sent from my SAMSUNG-SM-N900A using Tapatalk 5
I have the same issue... I have tried clearing app data, doing a restore and even removing all play store updates. Nothing seems to work. I am going to keep trying, but if anyone figures out how to fix it, please post how. :good:
Just tried on a non-rooted phone and it gets the same error
Sent from my SAMSUNG-SM-N900A using xda app-developers app
mdo41 said:
Just tried on a non-rooted phone and it gets the same error
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Click to expand...
Click to collapse
I was 10 seconds from starting a thread myself, getting the 500 error myself as well. I tried all of the following:
1. Go to settings -> Applications -> Manage -> All -> Market
2. Press the Force Close button, press OK to acknowledge this is what you want to do.
3. Press Clear Cache, press OK if it asks you to confirm your actions
4. Exit the screen
5. Go to settings -> Accounts and Sync
6. Click your Google account
7. Press Remove at the top right corner. Press OK to confirm this is what you want to do.
8. Exit the screen
9. Launch Market
10. The Market app will ask you for an account. Put your Google information back in.
11. Once you put the account info in, you'll get the disclaimer. Press OK.
12. Now try to download an app.
But you said you tested it on a non-rooted phone and it gets the same error at least puts me at ease a little. Are you on a custom FW or Stock?
I am on the new root. I have an s4 one another line and it is not rooted at all and it is getting the 500 error
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Just checked a couple of popular youtube videos for this issue and the comments sections are filling up with this same issue!! Example below, so its not just us and thankfully not because I rooted!
Play Store Error Fix Video (with comments from users with same issue)
tinpusher said:
Anyone else having problems with the play store tonight? I did DG's root earlier, but I think it's unrelated because I didn't notice it until tonight.
I've tried clearing cache and data, in the play store and google services. I've even tried removing and adding my google account with mutliple reboots.
It fixed my original error [RPC:S-5:AEC-0], and now I'm just getting a server error (500).
Anyone else notice this? I want to know if it's google and I need to be patient, or if it's just me and I need to keep troubleshooting.
Thanks!
Click to expand...
Click to collapse
I'm convinced it's on Google's end. I started having problems on my 1st gen Nexus 7 tablet. After fighting it for a half hour I decided to see if my Evo 4G phone was also having problems, and sure enough it is too.
Searching google for "google play store error" discussions in the last 24 hours I am seeing lots of other people chattering about problems too.
Me too, stock
Sent from my SM-N900W8 using xda app-developers app
HunterZ0 said:
I'm convinced it's on Google's end. I started having problems on my 1st gen Nexus 7 tablet. After fighting it for a half hour I decided to see if my Evo 4G phone was also having problems, and sure enough it is too.
Searching google for "google play store error" discussions in the last 24 hours I am seeing lots of other people chattering about problems too.
Click to expand...
Click to collapse
I'm rooted via DesignGears method and am also having this issue. So weird, just like an hour ago I was re-downloading all my apps after reflash and had no problems
Guys no don't troubleshoot it's not you its google. The server is down at the moment.
Sent from my SAMSUNG-SM-N900A using Tapatalk 5
agent929 said:
Guys no don't troubleshoot it's not you its google. The server is down at the moment.
Sent from my SAMSUNG-SM-N900A using Tapatalk 5
Click to expand...
Click to collapse
Thanks for the update. I was trying every possible solution with no avail
Sent from my SAMSUNG-SM-N900A using Tapatalk 4
No problem
Sent from my SAMSUNG-SM-N900A using Tapatalk 5
Looks like it's up. I've just installed and update 6 apps successfully.
Back up for me as well, 2 apps downloaded
Yeah, Had all my friends with different devices telling me it was down for them too. But all is better now and its working!

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