Face hangs up phone - One (M7) Q&A, Help & Troubleshooting

HI,
Twice today while on my phone, my face went to close to the screen and ended the call. Is there a setting a feature to not allow this from happening?
Thanks
David

Your proximity sensor should prevent this. You can always test it. Plenty of threads on it.
Sent from my HTC One using Tapatalk 4

Related

[Q] Proximity Sensor issue...

Ok so I am having an issue where the screen will just black out on a call as soon as I call. It does it most of the time. I know when a screen is replaced you can have issues but this has ever been worked on besides a new battery. The phone is Rooted, unlocked bootloader and running Pacman on it. Anyone have this issue, when I search I see the old Atrix had Prox issues but nothing really on the HD. I know some phones allow you to adjust the Prox. I wish this phone had a service mode like the S3's and Notes that allowed me to see how the Prox is adjusted. LOL
Either way just wanted to know if anyone has had or knows of an issue with these devices and the Prox not working properly.
Exactly same issue here, but no idea about solution :/
Enviado desde mi MB886 usando Tapatalk 2
Get a Market app such as CPU-Z among others and check if your sensor is working by bringing your finger close to it.
I'm not sure, but i think most 4.2 ROMs are doing this, and, I have a proximity sensor issue with another phone(HTC One), it does not know when its on your face and your face pushes buttons. For me, just push the power button a couple times and it comes back.
For me on PAC, this is a difficult issue to mess with because it only effects my first call after a full wipe & install -- works just fine 2nd call and on.
http://forum.xda-developers.com/showthread.php?t=2424379&highlight=proximity
If you haven't solved it already. There you go.
Pretty sure he's solved it lol.
Sent from my PACMAN MATRIX HD MAXX

[Q] Proximity sensor issue???

Wondering if someone (hopefully more than one) can check something to see if this is an issue with my particular phone or something related to the software/hardware. It seems that when a call is placed or received, the proximity sensor goes to "far" and won't reset until it is uncovered and then re-covered. I have searched through the Verizon HTC One forums and have not found anything related to this issue.
If the proximity sensor is covered, and I make a call (via bluetooth headset (double click for last dialed)) or receive a call, the proximity sensor goes to the uncovered state. It then stays in that state until I uncover and then re-cover it. How I checked this was using Elixir 2 and checking the sensor data. I also set up variables in Tasker and Automagic.
So, this was my test procedure:
I start the sensor data in Elixir 2 for the proximity sensor. I cover the sensor with my finger (it now shows "near"). I use my bluetooth headset to place a call. The screen comes on with the current call. I back out of the current screen (the phone screen) and get back to Elixir 2 sensor data. The sensor now shows "far". From that point on, until I uncover the proximity sensor and then cover it, it shows far. I set up variables in Tasker and Automagic that show the same results.
I am running the stock debloated ROM. Rooted and S-Off.
EDITED:
So, this is the latest for my issue. I went from stock ROM to ViperOne 5.8.0. I am still getting the same results. So, I think I have eliminated the software side of it. Would that be right? So, it could be the firmware or the hardware? I'm still wondering if it's my phone only or if it is an issue with the HTC One in general. Is there anyone that can check this? Or give me another route to take?
I'm on ViperOne 5.8.0
Android 4.4.2
Senses 5.5
Any other info you might need, please just ask.
Some thing like that happened to me and i posted a thread and no answers.
My problem is that when the phone is in my pocket only one speaker is ringing(the lower one) and when on the desk face up both of the speakers are ringing.I noticed this affects only the call option(if i get a sms/notication and it's in my pocket/desk both of the speakers work).i've made all off the tests i can find am the problem seems to be from software.When i cover with my finger the sensor and some ones call s me only the bootom speker is ringing,when removing my finger from the sensor and receving cal SURPRISE both of the are ringing.
I've change the software ARHD 53 with ELEMENTALX Kernel.
Cid TMOB-101
alex.foto said:
Some thing like that happened to me and i posted a thread and no answers.
My problem is that when the phone is in my pocket only one speaker is ringing(the lower one) and when on the desk face up both of the speakers are ringing.I noticed this affects only the call option(if i get a sms/notication and it's in my pocket/desk both of the speakers work).i've made all off the tests i can find am the problem seems to be from software.When i cover with my finger the sensor and some ones call s me only the bootom speker is ringing,when removing my finger from the sensor and receving cal SURPRISE both of the are ringing.
I've change the software ARHD 53 with ELEMENTALX Kernel.
Cid TMOB-101
Click to expand...
Click to collapse
Well, seems to be the same here. I have this posted under the Verizon HTC One > One Q&A, Help & Troubleshooting as well as here and at the Android forums. It seems that either no one else is having this issue, no on cares or no one can run this test with free programs. I dunno. The problems I have is that I use by bluetooth headset most of the time. I am a blue collar worker and try not to pull my phone out of my pocket when my hands get filthy. But, when I take or make a call using the headset, the display kicks on and then stays on because I can't use the proximity sensor to turn the screen back off. Guess I'll have to try other routes. This sucks. LOL
I haven't heard of the other issue you are referring to. I can tell you that I have not had that issue with my One. Doesn't mean that it's not a problem. Have you checked the Sounds settings for pocket mode and quiet ring on pickup? If so, I think I would try to either get with Verizon about it or maybe even HTC. It definitely sounds like it could be a phone issue. But I'm kind of new to all of this.
Same problem here, when i'm in a call the screen go on, very annoying.
Now i'm trying this app "rezound prox sensor calibrator"
I've tried every possible solution including Pocked mode& Quiet ring.I still think this is a soft bug till further notice.
Lets hope we get a answer soon.Btw same here with the headset,I'm using a hands free and when i answer/call some one i must manually turn off the screen or its turn of by itself after 1-2 min i think.
psicobelico said:
Same problem here, when i'm in a call the screen go on, very annoying.
Now i'm trying this app "rezound prox sensor calibrator"
Click to expand...
Click to collapse
It's not a calibration issue. When the phone rings or you make a call via a headset and the proximity sensor is covered (ie. in your pocket or screen face down), the display kicks on and the prox sensor seems to default to "far" or "uncovered" (whatever term you like). It will remain at that value until you ACTUALLY uncover the sensor and then cover it back again.
alex.foto said:
I've tried every possible solution including Pocked mode& Quiet ring.I still think this is a soft bug till further notice.
Lets hope we get a answer soon.Btw same here with the headset,I'm using a hands free and when i answer/call some one i must manually turn off the screen or its turn of by itself after 1-2 min i think.
Click to expand...
Click to collapse
The problem I have is that while the display is ON and sitting in my pocket, I have a chance of butt dialing someone or starting programs that drain the battery in addition to the dsplay being on. Not to mention, with the display on in my pocket, the heat builds up in the phone. I guess I have a $700 butt warmer? LOL

[Q] Anyone else having a hard time with phone calls on their N6?

For the life of me I cannot use my N6 no-handed, even for just a moment. The 5-10 seconds I need to hold my phone up between my shoulder and my face to free both hands.......it never fails that I cause an issue with a live phone call. Obviously the larger screen (larger touch-sensitive area) and the screen being on for some reason during the call.......I always either put the phone call on hold, or even put the current call on hold and manage to dial one of my starred contacts. It is driving me up the damn wall. I am not a huge fan of the L phone interface (the starred favorites especially), I much prefer the KK layout.
Anyone else having as hard of a time as me? I'm wondering if the screen being off during the call would cure this. I guess I could manually cut it off when going to no-hands.......but figured it should do it on its own. Anyone care to either give me some suggestions, or even punch me for my ignorance and tell me what I am doing wrong?
Love everything about the phone, and also loving LiquidSmooth.......just hoping the development gets into high gear soon.
The screen is suppose to be off during calls, that's what the proximity sensor is for. Are you sure you are not hitting the power button while in call, i find it to be sensitive??If its not turning itself off when you put it up to your face, flash back to full stock. Still not working, then its probably a hardware issue???
Sent from my Nexus 6 using XDA Free mobile app
holeindalip said:
The screen is suppose to be off during calls, that's what the proximity sensor is for. Are you sure you are not hitting the power button while in call, i find it to be sensitive??If its not turning itself off when you put it up to your face, flash back to full stock. Still not working, then its probably a hardware issue???
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
I forgot to reply I had this issue while stock as well. I wasn't looking to 'fix' this issue with a different ROM either, I just like the capabilities and development done in the ROM's themselves. Can't say I didn't hope something would change though.....
I only experience this with my left hand, LOL. Right handed, no issues with the screen turning off.
wilson289 said:
I only experience this with my left hand, LOL. Right handed, no issues with the screen turning off.
Click to expand...
Click to collapse
Well that is certainly odd lol.....
Anyone else? Surely I'm not the only one....... :silly:

Screen black bug after lollipop update htc one m7

I just bought a new m7 yesterday and my experience is horrible. It was all ok but after the lollipop upgrade everything is messed up.
Proximity sensor is totally fine because I have checked it with several apps...
problem one: the screen doesn't turn on after I remove tho phone from my ear while calling, so I can't hang up unless the other person hangs up.
Problem 2: Same thing with Lock Screen. It doesn't turn on..
Problem 3: my phone's touch is not working at a certain horizontal line along the screen, When I touch there, two touches are senses just right and left....
If anyone has encountered these problems, please give me a solution or find me a better solution.
ikyorince said:
I just bought a new m7 yesterday and my experience is horrible. It was all ok but after the lollipop upgrade everything is messed up.
Proximity sensor is totally fine because I have checked it with several apps...
problem one: the screen doesn't turn on after I remove tho phone from my ear while calling, so I can't hang up unless the other person hangs up.
Problem 2: Same thing with Lock Screen. It doesn't turn on..
Problem 3: my phone's touch is not working at a certain horizontal line along the screen, When I touch there, two touches are senses just right and left....
If anyone has encountered these problems, please give me a solution or find me a better solution.
Click to expand...
Click to collapse
looks like you are having hardware problem with the digitizer and the proximity sensor, you might want to send back this phone a get another one.
same issue 100% positive its a lollipop bug after a reset it gets fixed but if i update my apps through playstore it comes back
likhon02 said:
same issue 100% positive its a lollipop bug after a reset it gets fixed but if i update my apps through playstore it comes back
Click to expand...
Click to collapse
If the problem returns after updating your apps through the playstore then it's related to one of your app, not lollipop itself. One of your apps must be interfering with the screen or the proximity sensor.
Sent from my HTC One using XDA Labs
alray said:
If the problem returns after updating your apps through the playstore then it's related to one of your app, not lollipop itself. One of your apps must be interfering with the screen or the proximity sensor.
Sent from my HTC One using XDA Labs
Click to expand...
Click to collapse
anyways found the solution
http://forum.xda-developers.com/htc-one/help/lockscreen-issue-wake-lag-unlock-black-t3450726

Ghost touches

This is a pretty big issue that blue up on the OnePlus forum and Reddit. People are experiencing ghost touches in apps. It's very easy to also experience this by opening cpu-z and letting it sit there for a minute or two not doing anything. It seems not everyone is experiencing this though. I have tested and do experience it. Do you?
Yup. Mine does with cpu-z open. what do we do?
BossJ said:
Yup. Mine does with cpu-z open. what do we do?
Click to expand...
Click to collapse
Depends if it's a hardware or software issue. Personally I already submitted a return request with OnePlus.
I just cancelled my order.. hopefully there is a software fix for you guys
This only happens to me on cpu-z and not in any other app. So I guess a future software update is gonna fix it.
Left it for a minute and didn't notice anything. On 9.5.3, bootloader unlocked and patched boot image with root.
I haven't experienced in a few days, it was happening a lot until I disabled pretty much all gestures.
I installed CPU-Z just to check on my International 8GB/256 model and I've got no issue with ghost touches. Not sure what is causing this for you all, but I do hope it is sorted out for you all.
When I turned off NFC the issue went away for me glad I don't use it whatsoever haha
Purest said:
I haven't experienced in a few days, it was happening a lot until I disabled pretty much all gestures.
Click to expand...
Click to collapse
Well that's not a solution disabling a useful feature to not have ghost touch issue.
On screen/off screen gesture are one of my favorite using it, so not a solution to me.
Simple will return the device.
I haven't order yet but i will next couple of days.
There's many reports across oneplus forum.
https://www.androidpolice.com/2019/...ros-are-suffering-phantom-touch-input-issues/
I left CPU-Z running for at least 10 mins.
And all is OK. Maybe it's a rouge program or something to do with the unlock\twrp?
The only way to be sure is to reset to stock and only install CPU-Z
Seems OnePlus using Novatek panels https://github.com/OnePlusOSS/andro...input/touchscreen/oneplus_touchscreen/Novatek
Poco F1 had same problems with Novatec and only way fix it was replacing whole panels, they tried to fix over updates but witout luck
romanB_SK said:
Seems OnePlus using Novatek panels https://github.com/OnePlusOSS/andro...input/touchscreen/oneplus_touchscreen/Novatek
Poco F1 had same problems with Novatec and only way fix it was replacing whole panels, they tried to fix over updates but witout luck
Click to expand...
Click to collapse
Wow that's seems real bummer.
Why would OP use Novatek display controller since had bad reputation and bad track record.
So the question is how do we know if all that units effected having all of the them Novatek display controller?
Or if there's another supplier for those units that don't have that issue.
Man things are getting much worse if it's hardware related and not software that I thought.
Sent from my V1821A using Tapatalk
It's extremely annoying it has happened to me a few times even when I was boasting about the new device to some colleagues at work. I thought it was me at first until then I read IRS an actual thing. I won't return it yet but I might if it's not sorted soon. It's extremely irritating.
Sent from my [device_name] using XDA-Developers Legacy app
Looks like ghost touches are related to NFC. Try with NFC turned off.
C3C076 said:
Looks like ghost touches are related to NFC. Try with NFC turned off.
Click to expand...
Click to collapse
Can confirm. My Ghost touches seize when NFC is disabled.
Sent from my GM1913 using Tapatalk
I've started yesterday experiencing that ghost touchs and also screen not responsive to touch in some panel sections (mostly the upper right zone). The phone didn't gave me that problem since I bought. I noticed when this happening, pulling the notification bar down to the tile settings makes that zone work again. Same thing happened when that random ghost touchs happens.
Didn't had any problems, don't use NFC, tried turning it on, ghost touches started appearing on cpuz, but not on other apps. As i don't use NFC i probably won't return the phone.
I just tried with CPU-Z and a few seconds after starting the app, the screen turns crazy tapping here and there. Can confirm also disabling NFC solves it.
Turning off nfc or not using gestures or not using cpuz app is just temporary solution.
And there's multiple reports that ghost issues happening other app too.
And we never know if thing get worse over time.
I'm afraid it's a more common issue than we thought but many users simple didn't notice it until now.
Oneplus should clearly take attention on that issue seriously and fix it ASAP.
Shouldn't be happening at all with any kind app or scenario of usage.
Sent from my V1821A using Tapatalk

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