HTC ONE fell in water need pics - One (M7) Q&A, Help & Troubleshooting

Ok here is my issue. Last night my phone fell in water, and was still working so I turned it off to let it dry put it in a bag of rice etc. phone kept turning on by it self, I was debating if I should try and extract the pics right then and there but I kept telling my self the phone just fell in the water and its working let me turn it off so it can dry ( the smart thing to do right?)
well I turned on about 2 more times finally got it in the bag of rice and didn't turn back on by it self after that ( I don't think )
Well this morning I went to turn it on and nothing, put it on the charger nothing.
I just had a summer vacation and all my pics are on there with no backups, I am willing to try just about anything to extract these pictures any suggestions?
I also have a small theory that maybe the phone died, and charging port is not working from water?
Thanks in advance, really hope someone can help/

I know this doesn't help you. But this is the reason that I backup pictures I can't do without to picasa. Google plus has the auto backup thing. Good luck extracting the pics.

sotorious said:
Ok here is my issue. Last night my phone fell in water, and was still working so I turned it off to let it dry put it in a bag of rice etc. phone kept turning on by it self, I was debating if I should try and extract the pics right then and there but I kept telling my self the phone just fell in the water and its working let me turn it off so it can dry ( the smart thing to do right?)
well I turned on about 2 more times finally got it in the bag of rice and didn't turn back on by it self after that ( I don't think )
Well this morning I went to turn it on and nothing, put it on the charger nothing.
I just had a summer vacation and all my pics are on there with no backups, I am willing to try just about anything to extract these pictures any suggestions?
I also have a small theory that maybe the phone died, and charging port is not working from water?
Thanks in advance, really hope someone can help/
Click to expand...
Click to collapse
If the phone's completely dead, then there's nothing you can do. That's been confirmed by developers and moderators in a similar thread: http://forum.xda-developers.com/showthread.php?t=1414049 ... just go to the nearest service center and see if they can somehow extract the data from the memory, in case it's still intact. Also, I had a similar water accident several years ago with my old phone ... it started working again after several days of drying on a warm place. So put it back in the bag of rice and leave it for several days. Bear in mind that One has an aluminium body which is always cold (especially when the phone's not working and internal hardware can't heat it up), so that won't help in the drying process. If you don't succeed to power it back on, then the service center is your only solution. Good luck mate!

sotorious said:
Ok here is my issue. Last night my phone fell in water, and was still working so I turned it off to let it dry put it in a bag of rice etc. phone kept turning on by it self, I was debating if I should try and extract the pics right then and there but I kept telling my self the phone just fell in the water and its working let me turn it off so it can dry ( the smart thing to do right?)
well I turned on about 2 more times finally got it in the bag of rice and didn't turn back on by it self after that ( I don't think )
Well this morning I went to turn it on and nothing, put it on the charger nothing.
I just had a summer vacation and all my pics are on there with no backups, I am willing to try just about anything to extract these pictures any suggestions?
I also have a small theory that maybe the phone died, and charging port is not working from water?
Thanks in advance, really hope someone can help/
Click to expand...
Click to collapse
put it back in the bag of rice for a few days. don't touch it and definitely don't try to power it on. the only way the phone can get damaged (any more) is by turning it on. as long as it's off, no damage can be done.

teddyxfire said:
Bear in mind that One has an aluminium body which is always cold
Click to expand...
Click to collapse
Aluminum is a good thermal conductor, so it draws heat from your hand faster than other materials, making it feel colder, even though it's the same temperature.

Hello.
There's water in connectors (from keyboard, screen, plugs, ect... to motherboard), the only way is to completely dissamble the phone for remove each drop of water.
If no, it append this thing, the phone died because oxydation corrupt contacts and "eat" the copper tracks of printed circuits, so, there's no communication between parts.
The rice cannot blow this water because connectors are very tiny and deep inside the phone.
You need an electronician for trying to rework the tracks (big deal) and clean connectors.
I already rebirth an SGS1 by this way.

I vote for "keep it in the rice" for a few days.
You may be pleasantly surprised.

sauprankul said:
I vote for "keep it in the rice" for a few days.
You may be pleasantly surprised.
Click to expand...
Click to collapse
Thanks for the help guys just wanted to update, I took sim tray slot out, left it in the bag of rice for a bit longer, and then the phone started charging. I extracted everything I needed to from the phone and got my pics out.
Phone has been working great, only thing now is there is some condensation on the camera lens. I might stick it back into some rice again and see if I can get that out.

Related

Whoops - liquid spilt on my beloved X1

Hi All,
Unfortunately my other half has managed to, quite accidentally, spill orange squash onto my X1.
The phone still works except for the buttons on the front of the device, ie the panel button, and the directional button.
They respond but do not do what they are supposed too. For example, pressing right on the directional pad seems to bring up the phone app, left doesn't appear to do anything.
Has anyone else experienced anything like this? I have left the device to dry out in the airing cupboard over night and I am hoping that when I get back in from work it will (magically) be working again.
You shouldn't have used it after the spillage.
The right steps are too turn it off, remove the battery, let it dry for a couple of days and then turn it on.
I don't know what the effects would be in your case...
P.S. It wasn't accidental. Trust me.
well orange juice is sticky, but i once "stepped" into a small pond and everything from my belly downwards stood underwater for about 3-4 sec. including my X1 in my pocket.
i exitedly turned it on, though i knew i shouldn't do that and I saw a load of colours and it tried to boot but got stuck.
well i thought it was ****ed up and already searched for a new mobile. but then after 2-3 days it recovered. first it booted, but the touchscreen was still broken. then everything recovered, even my battery still works perfectly.
my 2 "water indicators" inside my phone and battery are red now
sekall12 said:
well orange juice is sticky, but i once "stepped" into a small pond and everything from my belly downwards stood underwater for about 3-4 sec. including my X1 in my pocket.
i exitedly turned it on, though i knew i shouldn't do that and I saw a load of colours and it tried to boot but got stuck.
well i thought it was ****ed up and already searched for a new mobile. but then after 2-3 days it recovered. first it booted, but the touchscreen was still broken. then everything recovered, even my battery still works perfectly.
my 2 "water indicators" inside my phone and battery are red now
Click to expand...
Click to collapse
Sorry for the OT, but where exactly are the water indicators? Have only been able to find the battery one.
Ah bugger, I have taken it back to O2 today and they have sent it off for repair.
I claimed I knew nothing about why it failed.
Oh well, it should be covered under my insurance if need be. (Well it better bloody be, I have had it long enough with nary a claim to my name)
Thanks for the responses chaps!
Hello all (first post here) I had a water spillage on my x1 and after looking for advice i came across something that worked. half Fill a bowl with uncooked rice and put the x1 in to the rice( take out the battery first). then poor more rice on the top of the phone. the rice will absorbe the moisture from the phone and this should help the phone to dry out. tried it with mine and it worked. everything was working fine but the m button on the keyboard. since then i took the phone apart and cleaned the keyboard and its back working fine. hope this helps or if not has made people laugh as it sounds so stupid it may just work as i did for me!
breakbystealth said:
Hello all (first post here) I had a water spillage on my x1 and after looking for advice i came across something that worked. half Fill a bowl with uncooked rice and put the x1 in to the rice( take out the battery first). then poor more rice on the top of the phone. the rice will absorbe the moisture from the phone and this should help the phone to dry out. tried it with mine and it worked. everything was working fine but the m button on the keyboard. since then i took the phone apart and cleaned the keyboard and its back working fine. hope this helps or if not has made people laugh as it sounds so stupid it may just work as i did for me!
Click to expand...
Click to collapse
Actually, using rice is not a stupid idea - at all!
It is known to absorb moisture, go ahead and ask your grandmother (if you still have one), in the old days, when silicagel and the sorts didn't exist yet, a bowl of rice in the basement made sure that it wouldn't become too moist. Still works today, ofcourse.
Another thing you can try if the unit remains defective after cleaning it up a bit - buy some distilled water (at a hardware store or something).
Distilled water consists of H20 (yes, the real deal) for about 99.9% (depending on brand and quality). This means that harmful minerals like Kalium and Natrium will not be in it, meaning it can't cause electrical damage. If you use it carefully, you can rinse your device with it, dissolving any residual stickyness/salt etc inside.
Do take into account that - if not done properly - you might just move the crap from one place in your phone to the other, making things worse.
Just an idea!

[Q] Help!! Milestone touchscreen not working!!

Hey Guys,
For the last few hours, the touchscreen of my Milestone is acting very erratically. When I turn the phone on, it works for a few seconds (sometimes minutes) and then suddenly stops working. And then when I turn off the screen and turn on again after a while, it again works for a while.
And when it stops working, sometimes it totally fails to register any tap, sometimes it has ghost touch and sometimes it registers a tap when I press very strongly. I have noticed that the problem mainly occurs in the right side of the screen. And the soft touch buttons at the bottom are affected as well.
Is my phone done? Pls help me. I really cannot afford to buy another phone at this time.. PLS help!!
Ok, since no one seems interested, I better post an update myself. I did some searching and found some info. One of the probable causes could be moisture getting into the digitiser. Although it didn't rain today, it was pretty hot and I sweated a lot, so it is possible that the sweat somehow got into it.
So heres the solution I am trying now. I pulled the battery, sim and MicroSd, opened the keyboard and put the whole thing in an airtight bag of PUFFED rice( they are much better dehumidifiers than uncooked rice). Lets see what happens after a few hours.. Wish me luck...
This is surely the problem dude... humidity to digitizer.
Happened to me too... what i did was pull everything off and applied cold hair drier for 5 min.
For me worked like a charm.
Sent from my Milestone using XDA Premium App
Ok, so the phone was in the bag of puffed rice for the whole of the night. I put everything back and turned it on, and it seems to be working now. Thank God! Hope the problem doesn't resurface..
Hey there,
I'm having a similar problem with my Milestone.
Just wondered what puffed rice is and where do I get it from? Is there anything else I can use to moisturize my phone.
Thanks
Actually the easier way is to just buy the digitizer from ebay, and replace it yourself
Easier????
Be interested in what your definition of easier is Puffed rice is Rice Bubbles, a breakfast cereal. You can also just use plain rice, the idea is that it will create a dry environment and absorb any moisture. You can actually put the rice in the fridge as well, its actually a very dry environment as well. My daughter dropped a phone into a lake once, stayed in the water for about 10 minutes (was flashing strange lights and vibration from being shorted). Wasn't working when she showed it to me a day later, we put it in a bowl of rice in the fridge a day later, she thought I was slightly insane but it actually worked after that!
had the same issue too , screen was acting very strange...like taking the worng command or not calibrated,or like...someoneelse playing on the screen like a mad man...after cleaning the display problem not solved...thought was the digitizer but...voila...before ordering one,just thought about making a hard reset cause the software was actig quite slow lately and voila...problem solved...so...if it's not the moisture ...it's the software......or at least in my case ... make a backup on your sd card,and do a software reset..if after that still doesn't work,you know for sure u need a replacement part
I did was pull everything off, and applied heat (70ºC) heater for 4 hours.
I put everything back and turned it on, and it´s working ok!
morjul said:
I did was pull everything off, and applied heat (70ºC) heater for 4 hours.
I put everything back and turned it on, and it´s working ok!
Click to expand...
Click to collapse
I have the same issue, i will try using the rice/salt bag to dry it out, but i think my problem is the motherbord cable ribbon... anyone replaced it with success?

[Q] [HELP] HOLI ALERT ! Xperia Z water damaged

Hi all . Wishing you all a happy holi.
Well as the thread says and since its holi (no explanation required) my phone seems to have shutdown after my friends and I were playing with a water pipe and I (for kicks) hosed my Xperia Z full of water.
After reading a few threads I came to understand that there are damage strip indicators on all panel flaps.
The micro SD flip is still white but the charger/usb cable and headphone jack flaps have turned pink,
The phone also crashed sometime after I hosed it with water and is not powering up.
So what should I do now?
Currently I'm on the advice of 3 friends using the rice method. I have opened all flaps of the phone and submerged it in a bowl of rice so that it dries out all the moisture. I intend to keep it the whole night and try powering it up in the morning.
Options:
1. Try the rice method and hope it works (yay)
2. After failing point 1, keep it in the sun/blower/hair dryer method and try again to power it up,
3. Take it to the Sony Service Center in Lajpat Nagar (I'm from New Delhi) and give it for repair.
P.S - My phone is rooted and running cyanogenmod. Will they charge me extra If I happen to give it for repair when they find out I'm running a custom mod.
I'm asking because Sony does weird things. When I bought the phone last year I dropped it on the ground and scratched a corner. Not too much but the phone was only 3 months old and I felt bad about it so I thought I get the body changed for a small fee.
Turns out Sony does not replace the phone body instead the executive simply told me to pay 50% of the price and I could get a whole new phone since the Xperia's body cannot be changed.
Kindly help!
Thank You
same here though my power button is ****ed up right now.... i have it dipped in rice and would let it be there for 2-3 days...
P.S even my headphone jack and usb are pink now.... i never had it removed from my pocket but had a lot of water splashes...
THIS THREAD SHOULD BE CLOSED. PROBLEM HAS BEEN SOLVED.
My gratitude to the people who were kind enough to reply to my private messages.
Point no. 1 worked.
I covered the phone in rice in a plastic bowl and left it for a whole day in my car where it got heated.
After that I tried powering it on. Seeing as I had already pretty much destroyed the phone I decided to give it one last shot on charging the phone which I hadn't done in case it short circuits and voila! The red light turns on and my phone is charging.
No problems detected.
Network/3G is working. Tried whatsapp, sms and used the camera and music player. Speakers are fine too. Same goes for the screen. Seems no damage done to the phone at all. Will need to change the screen guard though. Its become moist. I'll use the phone and reply on how the battery has been performing.
I'm sold. This is a SOLID PHONE. And I was worried that I'd have to shell out 15-20k because the damage indicators on the 2 flaps had turned pink.
Yup same here.... Although as I had water in my back camera.... It's left dust on my camera lens
Sent from Dilli
hello man i couldn't understand your message anyway i got my phone fixed , the only problem i had was with the fog on the cameras which gone after 2 days by it self and also i used the bag which has small balls in it which take the humidity away

Problem with detection of moisture in usb-port

I managed to spill water on my (waterproof) phone this saturday, drunkenly, and just thought "meh, it's waterproof" and half-heartedly wiped off the water before going to sleep. so I woke up the next morning to a message saying "moisture detected in usb-port: turning off auto-detection", which I didn't see for a few days. no problems whatsoever for almost a week. then it started raining while I was listening to music, and my phone suddenly started displaying the same message over and over again, pausing my music every time, saying I had to manually enable auto-detection to use any USB-devices. now of course, the xz2 doesn't have an aux-port, so I need to use the usb-port to listen to music. ever since the rain, I haven't been able to listen to more than 1 minute of music without it cutting it off, and at times I can't even listen to one second of music before it shuts off.
There is no problem with the usb-port - everything works great - except that it somehow think there's still moist, thereby repeatedly cutting of my joy of listening to music.
I've looked and looked at the settings and can't find out how to manually enable auto-detection, so now I'm asking you guys... do you know what I have to tinker with to be able to turn off the auto-detection of moisture, instead of the other way around?
This might not help, but try turning the phone off and leave it in a bowl of uncooked rice for and hour or so...it's worked in the past for me with other phones.
ionSeven said:
This might not help, but try turning the phone off and leave it in a bowl of uncooked rice for and hour or so...it's worked in the past for me with other phones.
Click to expand...
Click to collapse
Hey, thanks for the answer.
It hasn't really occured to me to try this, as my phone was dry for 5 days before the rain and has been dry for two days since the rain and the problem still persists. But I'll try it later tonight. Thanks for the suggestion!
mispace said:
Hey, thanks for the answer.
It hasn't really occured to me to try this, as my phone was dry for 5 days before the rain and has been dry for two days since the rain and the problem still persists. But I'll try it later tonight. Thanks for the suggestion!
Click to expand...
Click to collapse
Or those little packs of silica that come with electronics work well.
Turns out it was the USB-C to AUX cable that was faulty. Switched it out with a new one and the problem went away
I got splashed by a big wave on a catamaran at sea the otherday while the xz2c was in my pocket. Dried the phone. All is well, including charging, but get the enoying recurring automatic usb detection warning. Since than no usb connection is possible with the pc. So charging yes, usb-communication no. Should I give up on this "water proof" phone?
robmb said:
I got splashed by a big wave on a catamaran at sea the otherday while the xz2c was in my pocket. Dried the phone. All is well, including charging, but get the enoying recurring automatic usb detection warning. Since than no usb connection is possible with the pc. So charging yes, usb-communication no. Should I give up on this "water proof" phone?
Click to expand...
Click to collapse
Water proof, but not saltwater proof
There is no durable saltwater protection for smartphones.
The salt makes corrosion and weakens the water protection isolation like acid.
I would clean the USB with normal water to wash out the salt crystals.

Toddler washed my P9 plus, I'm thrilled! Please HELP. My phone confuses me normally.

Hi all, hoping you can help! Sorry if it's too long, just trying to give all details I can.
My lovely toddler gave my phone a brief wash when I turned my back. When he handed it to me it wasn't too wet at all, looked more like a couple of drops on top, and I didn't realise what he had done then. Thinking there was only a couple of drops, and that it might have just been dead I plugged it in and tried to charge and turn on (obviously kicking myself now!!!). It initially came up with an orange light and vibrated when I tried to turn on, but wouldn't. And hasn't turned back on since. So I took the phone out of it's case and realised there was a bit more water round the back. It subsequently turned out there was water in the charging port itself and where your SIM/SD card goes. We are on a boat so have limited resources, but I dried it out with a cloth then went to hunt out some rice. Popped it in rice for a few hours, then realised I could open the back up so I did, only one drop in there which I wiped up. I read another blog which said that you get better results with drying out by fan. So dried it in front of the fan over night. It suggested silica, so got some of that this morning, in the form of damp rid, and have popped that in a container with my phone. Currently the phone seems dry to me, but I'm a little unsure what to do next. There's a few photos that weren't yet back up so I'm hoping I can find a solution somehow. Frankly, if I never get my phone to work but can take my photos and data off I would be rather happy with that. I was wondering if I perhaps short circuited it when I tried to turn on??
So, in short...
- Best ways to save water damage?
- Should I be taking a part the battery and mother board?
- Can you fix a short circuited phone?
- Can you buy new parts? Where?
- Can you get photos off your phone without it turning on?
- Can you put your motherboard in to another phone?

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