Database Develop

Support me if your screen got dust

Hi all,
i just get back my p880 after replacement screen since the dust under the screen, but guess what?
It happened again just for 1 week.
i did write a email for them.
Hi,
I wanna make a complain on your flagship product !
last week(roughly Nov 27) i did collect a unit P880 after screen replacement due to dust under the screen. However after 1 week, it still happen again !
This is a quality issue on this unit! and i am not the only 1, my girlfriend also having same problem from day 1, and mine too.
Before sent in , i did ask your staff! your staff say no, this isnt quality issue, so far i am the only 1. i take it at that time.
But when i get back my phone, and this happened again in just 1 week !
And i did research ! i am not the only 1.
Here is the URL:
English:
http://forum.xda-developers.com/showthread.php?t=1744934
http://craftkeys.com/lg/lg-optimus-4x-hd-dust-under-screen/
Chinese:
http://bbs.gfan.com/android-5240214-1-1.html
http://detail.zol.com.cn/311/310329/review.shtml
http://bbs.gfan.com/android-5040987-1-1.html
http://bbs.gfan.com/android-5264111-1-1.html
http://bbs.xda.cn/thread-11166077-1-1.html
Please give me reasonable advice.
Please support me, if you having same problems with me.

No this isn't their flagship product
This is just an unsupported old phone
and mine never have any dust issue
any pictures support what you said?

yes ,my p880 is in this tragedy .i think LG should make actions to give us a clear device not a dirty
Sent from my LG-P880 using xda premium

hkhkhkhk said:
No this isn't their flagship product
This is just an unsupported old phone
and mine never have any dust issue
any pictures support what you said?
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Too bad, i dont have a pro camera right now. and also hard to capture by camera.
and i believe those p880 with this issue will be more dust after certain usage.
just 1 week, there are 2 medium dot under screen. from my exp last times, about 1-2 month, there lots of dust and big 1.
really make me so sad. what a product with this stupid issue!

i have the same issue too but its really slight. the dust are hardly seen under normal usage and only when the screen is off and im looking for it.
not something very irritating but yea, it shouldn't be there. btw my Optimus One had this problem too but it was really a thick dense line of dust from the bottom left corner of the screen.
edit: added photos

i have only one and barely notice it
Sent from my LG-P880 using xda app-developers app

L2Deliver said:
i have the same issue too but its really slight. the dust are hardly seen under normal usage and only when the screen is off and im looking for it.
not something very irritating but yea, it shouldn't be there. btw my Optimus One had this problem too but it was really a thick dense line of dust from the bottom left corner of the screen.
edit: added photos
Click to expand...
Click to collapse
for mine, it's more worst....
and the stupid LG in Singapore still haven't reply yet.
If today still not giving me a reply,I will call tomorrow.
So if other also got this issue, please leave a messages here to support me.
thanks

stupidfrog said:
for mine, it's more worst....
and the stupid LG in Singapore still haven't reply yet.
If today still not giving me a reply,I will call tomorrow.
So if other also got this issue, please leave a messages here to support me.
thanks
Click to expand...
Click to collapse
go straight down to the service centre at Alexandra road if u want fast repair. call email also no use you can't fix it yourself anyway.
Bring along your proof of purchase (receipt) and warranty card.

L2Deliver said:
go straight down to the service centre at Alexandra road if u want fast repair. call email also no use you can't fix it yourself anyway.
Bring along your proof of purchase (receipt) and warranty card.
Click to expand...
Click to collapse
i know where is it, and send before. i post here that because i believe it will happen again after second service.
previously i emailed, they said sent to their service center.
in the service center i asked,and they said no this quality issue on other p880. what i feel is nonsense, just other people lazy go for it.
And purposely go there for same problem, i am quite unhappy, because wasting my time to go and back.
And they just replace the window glass, i dont think can fix permanently, since this is a common issue for most people, wasnt?

Hello I have the same issue, in my P880 I saw specs of dust two days after of purchase, now 2 months later I have many specs, some are very annoying at sunlight. Sadly in my Country I do not have technical support from LG.

andypv4 said:
Hello I have the same issue, in my P880 I saw specs of dust two days after of purchase, now 2 months later I have many specs, some are very annoying at sunlight. Sadly in my Country I do not have technical support from LG.
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no lg technical ?? i know how you feel bro
Sent from my LG-P880 using xda app-developers app

I have three particles in the middle/high of the screen, and that annoys me at sunlight...
I will try LG Backup support.
I got it for like one month, you think they will replace it ?
Sent from my LG-P880 using xda premium

they will replace the window( the front glass) not the screen. however, since this is defective, i requested to replace another phone under the singapore lemon law. but still not yet replay from last friday sent in

Hurry up. Once I have the same problem with my optimus swift, the delay for taking mobile to service center coasted me additional money for replacing screen and glass.
Sent from my LG-P880 using xda app-developers app

How i' fixed one dust dot.
Hello
Today i noticed white dust point between my screen and glass of phone... and.. i was pissed off!!! because phone is one month old!
Tried to calmdown ... but every time when i looked on the screen i saw nothing but that white dot...
So... i don't take any responsibility for this "tutorial" on damaging your glass or screen or phone...
So... turn off you phone ... using your pointing finger make speed hard taps on dust area with little bit bending of whole phone.
With this method i managed to move dust point from middle of screen to bottom edge of screen... and with more bending and taping on edhe area
dust spot is disappeared. (it took me 2 minutes of tapping)
I konw it sounds crazy but it worked and i'm happy again

nomaj said:
Hello
Today i noticed white dust point between my screen and glass of phone... and.. i was pissed off!!! because phone is one month old!
Tried to calmdown ... but every time when i looked on the screen i saw nothing but that white dot...
So... i don't take any responsibility for this "tutorial" on damaging your glass or screen or phone...
So... turn off you phone ... using your pointing finger make speed hard taps on dust area with little bit bending of whole phone.
With this method i managed to move dust point from middle of screen to bottom edge of screen... and with more bending and taping on edhe area
dust spot is disappeared. (it took me 2 minutes of tapping)
I konw it sounds crazy but it worked and i'm happy again
Click to expand...
Click to collapse
You ruined my idea of build nano-vacuum cleaners for that!!!

Isn't this problem partly due to the fact that there's a large gap between the display and touchscreen itself?

Ultraman1966 said:
Isn't this problem partly due to the fact that there's a large gap between the display and touchscreen itself?
Click to expand...
Click to collapse
Probably... i moved my dust dot like i wanted

I've been contemplating getting this phone for a while now but this puts me right off. My SGS doesn't have this problem as the display and touchscreen are bonded together.

Please, could you explain more accurately ? I really wish to remove these dust and i'm very interested in your method
Sent from my LG-P880 using xda premium

It's a sad day today for my Nexus...

So today I am just chillin, and pull out my phone from my pocket and I didnt really grip it hard and just falls from my hands... I swear when it dropped it felt that it was falling in slow motion. And out of all the places it could fall, it falls at an angle and then on the screen.
I picked it up and I see the top of the screen has a crack from one side to the other, and another crack on the bottom right corner. And it gets worse, when I turned on the screen the touch doesnt work at all so basically my whole screen is messed up.
Found a website that sells the screen already glued with the frame and a battery so all its missing is the motherboard and internal stuff.
Buttt its $170 so yea gotta wait till next week when I get payed.
I would post pics but dont have 10 posts so yea, it really sucks I've had the phone for about a month and I always protected it. :crying::crying::crying:

Sorry to hear that but I've read that LG will repair your screen for less than that.
Sent from my Nexus 4 using xda premium

hmmm..... But isn't LG already being super slow to produce the device itself, would probably take them a month to do it and I kinda need a phone

Asking them to give you a price and time estimate cannot hurt. Additionally, the limiting step of production is more likely everything that goes on that motherboard, not the touch screen.

xXx_S13 said:
So today I am just chillin, and pull out my phone from my pocket and I didnt really grip it hard and just falls from my hands... I swear when it dropped it felt that it was falling in slow motion. And out of all the places it could fall, it falls at an angle and then on the screen.
I picked it up and I see the top of the screen has a crack from one side to the other, and another crack on the bottom right corner. And it gets worse, when I turned on the screen the touch doesnt work at all so basically my whole screen is messed up.
Found a website that sells the screen already glued with the frame and a battery so all its missing is the motherboard and internal stuff.
Buttt its $170 so yea gotta wait till next week when I get payed.
I would post pics but dont have 10 posts so yea, it really sucks I've had the phone for about a month and I always protected it. :crying::crying::crying:
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sorry bro. hope you get it fixed and working again soon. did you have a case on the phone? just curious to know how fragile it is.

Wooohh...... Hahahaha
Sent from my HTC Explorer A310e using xda premium

Damn man, that sucks. The first time my Nexus was dropped was from my friend being careless... So because of that, I made it so that no one except me can use my phone. I hated my friend for doing that because it was the first hour I had my phone...
But for the screen fix, try to see if you can find a lower price. Doesn't hurt to continue searching the web.

ru5l4n12 said:
Wooohh...... Hahahaha
Sent from my HTC Explorer A310e using xda premium
Click to expand...
Click to collapse
Your a bit of a kn×b aren't you
Sent from my GT-I9300 using Xparent ICS Tapatalk 2

xXx_S13 said:
hmmm..... But isn't LG already being super slow to produce the device itself, would probably take them a month to do it and I kinda need a phone
Click to expand...
Click to collapse
I heard it was 7-10 days after they receive it including return shipping.
Sent Using Tapatalk 2

Damn ....that sucks
Sent from my Nexus 4 using Tapatalk 2

I know how it feel bro. First scratch on beautiful screen. Crying in a corner

And that's why I have a case.
Sent from my Nexus 4 using Tapatalk 2

Harry Pothead said:
Asking them to give you a price and time estimate cannot hurt. Additionally, the limiting step of production is more likely everything that goes on that motherboard, not the touch screen.
Click to expand...
Click to collapse
LG will not give you a quote. They will only say, "We cannot give you a quote without you sending it in. Please send the phone in to us, with you being responsible for shipping, and then once we've had a chance to look at it, we will let you know the cost of the repair."
Even after I pushed saying how about the front lcd and digitizer, they still wouldn't give me an estimate.

Sam Thing happened to me.. just 1 crack but half the touchscreen doesnt work.. i've seen plenty of ppl with cracked iphones whose touch still works.. called lg and they told me the same thing. Don't know if its worth wasting money on shipping just to find out they charge more for repair.. kind of a risk. Did you ever end up getting it fixed?

So was it worth not having a case?

Life is like a pubic hair on a toilet seat. You're gonna get pissed off sometimes.
Sent from my Nexus 7 using xda premium

vikramkhalsa said:
Sam Thing happened to me.. just 1 crack but half the touchscreen doesnt work.. i've seen plenty of ppl with cracked iphones whose touch still works.. called lg and they told me the same thing. Don't know if its worth wasting money on shipping just to find out they charge more for repair.. kind of a risk. Did you ever end up getting it fixed?
Click to expand...
Click to collapse
In US is something like $140...in UK I will let you know on Friday when I receive the quote

That really sucks... Something about these new phones, in particular the ones with the new touch sensor in glass or whatever they call it. The touch response is gone on a crack. I recall my first Droid had two cracks across the entire face and it worked flawlessly... I think I'd rather have that 1mm gap in the display/glass then have to replace it due to a simple crack.
Sent from my Nexus 7 using Tapatalk HD

Ouch that really does suck
Hope you get it fixed pretty soon

knock on wood, i hope i don't drop it, i have butter fingers too, i did let it slip once but i had the usb cable in it still and it only fell like 2 foot on soft wooden floor, if you drop it from your pocket( 4ft >) and it hits hard floor like cement, its a goner i think!

Got my back glass warrantied!

So I called Google within 5 minutes of my back glass cracking. It spiderwebbed all over the back side. I was literally holding it when it cracked, the phone had not been dropped. They already sent me a replacement which I will receive tomorrow, they did a hold on my credit card until my bad one comes back. I was surprised I got a replacement so quick. But it appears they are covering the back side of the phones!

Haha good luck getting a release on the funds when they get the cracked phone back.....
Sent from my Nexus 4 using xda premium

so the glass just decided to crack while you're holding the phone in your hand?

blanthony said:
So I called Google within 5 minutes of my back glass cracking. It spiderwebbed all over the back side. I was literally holding it when it cracked, the phone had not been dropped. They already sent me a replacement which I will receive tomorrow, they did a hold on my credit card until my bad one comes back. I was surprised I got a replacement so quick. But it appears they are covering the back side of the phones!
Click to expand...
Click to collapse
Blasphemy.
Sent from my Nexus 4 using xda app-developers app

I'm getting the feeling you'll have 300 or 350 dollars less in your piggy bank when they get the cracked phone back lol.

I dont the replacement will be for free! But maybe your lucky
Sent from my Nexus 4 using Tapatalk 2

Yes it cracked in my hand. You can tell it wasn't dropped since glass isn't smashed. I told them. If they don't reverse the charge, Amex will be on my side. I told them exactly what was wrong with it and they gave me the RMA, so sounds like to me they are covering it. Appears to be from a temp change to the glass.

blanthony said:
Yes it cracked in my hand. You can tell it wasn't dropped since glass isn't smashed. I told them. If they don't reverse the charge, Amex will be on my side. I told them exactly what was wrong with it and they gave me the RMA, so sounds like to me they are covering it. Appears to be from a temp change to the glass.
Click to expand...
Click to collapse
Was ur phone naked or u had a case on it?

Please use the shipping/ordering thread.
Closed

Screen scratched easily

I got my One just last Tuesday. I have been keeping it safe all the time but today while I was sunbathing I fell asleep for just 2 seconds and phone slipped out of my hand and fell from about 15-20cm on pebbles. I was hoping that screen will be fine but I have noticed a small square with about 4 tiny scratches right next to each other. They are very light but noticeable. It looks like I have a piece of dust on it but it's a scratch
Since I got the phone last Tuesday, do you think I'll be able to get a replacement?
It's ridiculous that screens from 2013 still scratch dead easily, I've dropped my One X numerous times and screen is in perfect condition looking brand new. Same with Desire HD...
Could it be possibly faulty?
BTW: It didn't fall directly on pebbles, it slid from a sunbathing chair and fell on pebbles so it really fell from only about 5-10cm. I am gutted

Pebbles/stones/sand contain quartz, a pretty darned hard mineral. Gorilla Glass is rated a 5-6H hardness, while quartz is 7H. It will scratch your screen every time.

Ah, I might give T-Mobile a call and see if I can get it replaced.

H-Streety said:
Ah, I might give T-Mobile a call and see if I can get it replaced.
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On what grounds? Accidental damage is not covered unless you buy insurance.

BenPope said:
On what grounds? Accidental damage is not covered unless you buy insurance.
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Click to collapse
I'll just try my luck to see because they have 2 weeks return warranty or something like that. I'll show them the scratch and see if they can actually do anything about it. If not then I'll have to live with it.

H-Streety said:
I'll just try my luck to see because they have 2 weeks return warranty or something like that. I'll show them the scratch and see if they can actually do anything about it. If not then I'll have to live with it.
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People like you annoy me. You damaged your phone, not the reseller nor the manufacturer in any way.

YOU fck up, and then blame the phone? lol jesus christ.

leighaus said:
People like you annoy me. You damaged your phone, not the reseller nor the manufacturer in any way.
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No need to be harsh, I have been having several issues with it anyway including 3 or 4 dead pixels with which I was fine. I agree that it was my fault but since the device hasn't been in a perfect condition anyway it's better if it goes.
Thankfully they have this 14 days warranty which covers accidental damage as well so I should be getting a new handset later this week or early next week.

If you're still under the 14 day return just return it. Then buy a screen protector
Sent from my HTC One using xda app-developers app

ArmedandDangerous said:
Pebbles/stones/sand contain quartz, a pretty darned hard mineral. Gorilla Glass is rated a 5-6H hardness, while quartz is 7H. It will scratch your screen every time.
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thanks for that info i didnt know that

Mine scratched after 2 days which was my fault however when I got mine the tmobile worker was very reckless with mine and she messed up the SIM ejector and sold me a refurbished one, so when I went for the exchange I was told about the 50 dollar restock fee but didn't have to pay (maybe because of the way the worker handled my first device) oh and proof she messed up the SIM ejector was he couldn't get my SIM card out for me! Lol so he activated the one in the box
Sent from my HTC One using Tapatalk 2

ridearoundsolo said:
Mine scratched after 2 days which was my fault however when I got mine the tmobile worker was very reckless with mine and she messed up the SIM ejector and sold me a refurbished one, so when I went for the exchange I was told about the 50 dollar restock fee but didn't have to pay (maybe because of the way the worker handled my first device) oh and proof she messed up the SIM ejector was he couldn't get my SIM card out for me! Lol so he activated the one in the box
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Good stuff I have already ordered a new case and screen protector so I am prepared when the new one comes later this week. I gave them a ring again and guy from T-Mobile was extremely nice and he told me that I am paying £5 a month for for insurance anyway which I didn't even know since I get first 3 months free but because it happened between those 14 days he would have replaced it anyway.
I've been in touch with HTC and they said that every retailer has to take your old handset back within 28 days even if it's not faulty which is a good thing to know as T-Mobile said they only have 14 days.

So far my second one is good, every here and there I hear a crackle in speaker for brief moment and top front plate is a little separated but just very very slightly but it's better than that horizontal scratch I made which was deep and the jacked up SIM ejector refurbished one I had before
Sent from my HTC One using Tapatalk 2

Cracked screen!

Yea I dropped my HTC one in my garage today and didn't notice it right away but I now have a nice hairline crack from the HTC logo to the top right corner. It's not unusable but I was wondering can the screen be replaced easily? I watched a few YT vids that show a complete tear down and I'm hoping that it's not that complicated. Can it be done?? 4th smartphone in 6 years and never experienced a cracked screen before.
Still reviewing my options as I may just spring for an m8, but I'm under contract at at&t.

Heisenberg420 said:
Yea I dropped my HTC one in my garage today and didn't notice it right away but I now have a nice hairline crack from the HTC logo to the top right corner. It's not unusable but I was wondering can the screen be replaced easily? I watched a few YT vids that show a complete tear down and I'm hoping that it's not that complicated. Can it be done?? 4th smartphone in 6 years and never experienced a cracked screen before.
Still reviewing my options as I may just spring for an m8, but I'm under contract at at&t.
Click to expand...
Click to collapse
Its quite hard to disassemble and reassemble the M7 whitout damaging something. Might be a better idea to get it repaired from htc or by a qualified repair shop.
btw if you purchased your M7 after Feb 18, you can have your screen replaced free by htc (6 months warranty)
http://dl4.htc.com/Web_materials/Manual/Warranty/Android/HTC-Advantage.pdf

Heisenberg420 said:
Yea I dropped my HTC one in my garage today and didn't notice it right away but I now have a nice hairline crack from the HTC logo to the top right corner. It's not unusable but I was wondering can the screen be replaced easily? I watched a few YT vids that show a complete tear down and I'm hoping that it's not that complicated. Can it be done?? 4th smartphone in 6 years and never experienced a cracked screen before.
Still reviewing my options as I may just spring for an m8, but I'm under contract at at&t.
Click to expand...
Click to collapse
hey mate, i cracked my screen 1 month ago, i paid for new about 150 pound. volume button, home and back(very bright light, i must turn it off) and also silver parts from top and bottom they dont fit perfect also i have something like hair under screen.
my suggestion is send it to htc, dont try with other companies... and sorry for you i know this feeling ;/

alray said:
Its quite hard to disassemble and reassemble the M7 whitout damaging something. Might be a better idea to get it repaired from htc or by a qualified repair shop.
btw if you purchased your M7 after Feb 18, you can have your screen replaced free by htc (6 months warranty)
http://dl4.htc.com/Web_materials/Manual/Warranty/Android/HTC-Advantage.pdf
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Click to collapse
Not the answer I was looking for but good to know.
I'm wondering if I can sell it. Like I said it's barely noticeable and I can't even feel it, I'm using swype input in tapatalk right now. It could of been A LOT worse. Curious if I could get maybe 200 out of it.

Heisenberg420 said:
Not the answer I was looking for but good to know.
I'm wondering if I can sell it. Like I said it's barely noticeable and I can't even feel it, I'm using swype input in tapatalk right now. It could of been A LOT worse. Curious if I could get maybe 200 out of it.
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Click to collapse
I'm almost sure you could get around 200 on ebay. Just try to sell it with a reserve price of 200 and see what happen.