Database Develop

Plz Help with Screen!

hey i don't know if i am posting this in the right section or not, but here it goes:
ok, i got a g1 and there is a problem with the screen. When i press the power button to power it on, nothing shows up I even tried going into the bootloader screen and everything else like the reset to factory default and everything, i tried everything. it is rooted with one of cyanogens previous roms, it was like 3. something. nothing shows up on the screen, it lights up though, u can see the screen light up and the keyboard also. I thought it was the ribbon connecting the phone to the screen but i ordered a new one and that didnt seem to fix it. I cant send it in to T-mobile because the warranty is void and i bought it from a private seller. Any suggestions would be gladly appreciated. Any help is welcome. I will try whatever, Thank You!
~ Prince

Why is the warranty void? Is there water damage? If not, then HTC should still honor the warranty, all you need to do is call them for an RMA number and ship it to them. However, you'll need to flash the stock ROM on first...

the warranty is void because i opened it up to replace the ribbon. I dont really have that much to spend on repairing this phone. I heard HTC charges like 150 to repair? with like 50 bucks more i could just get a new phone from t-mobile..

pkrattu said:
the warranty is void because i opened it up to replace the ribbon. I dont really have that much to spend on repairing this phone. I heard HTC charges like 150 to repair? with like 50 bucks more i could just get a new phone from t-mobile..
Click to expand...
Click to collapse
Ouch... so you broke a seal then, so you could have sent the phone off prior to replacing the ribbon...
Anyway, hopefully someone will be able to help you with this... I don't know much on the hardware side.

Just to clarify, you can get into the bootloader and the recovery screen? It just goes blank after it tried to boot? If so, have you tried to unroot and go back to the stock firmware?
Anyway, even if you have opened it, HTC may help. I had one that had been opened (not by me) with the viod sticker removed and plastics broken that I bought off CL. They gave me an RMA and I sent it in, a week later they called and said it was being mailed back..fixed...free under warranty.
Now, you will need to pay shipping one way, plus you MAY get a triage fee of "$39 or less" if it is not covered and you choose to not repair it. Depends on what they find. Make sure all the water dots are white! I say send it in. They took care of me! Tell them the truth (ok, maybe not about the ribbon replacement), I am sure they will work with you.

gospeed.racer said:
Just to clarify, you can get into the bootloader and the recovery screen? It just goes blank after it tried to boot? If so, have you tried to unroot and go back to the stock firmware?
Anyway, even if you have opened it, HTC may help. I had one that had been opened (not by me) with the viod sticker removed and plastics broken that I bought off CL. They gave me an RMA and I sent it in, a week later they called and said it was being mailed back..fixed...free under warranty.
Now, you will need to pay shipping one way, plus you MAY get a triage fee of "$39 or less" if it is not covered and you choose to not repair it. Depends on what they find. Make sure all the water dots are white! I say send it in. They took care of me! Tell them the truth (ok, maybe not about the ribbon replacement), I am sure they will work with you.
Click to expand...
Click to collapse
hey im interested if all they charge me is 39 plus shipping.. can u give me more info about it? also u know the front face plate thats on the screen, the black part surrounding the screen? that is also cracked but i can put everything back together, as far as getting it back to stock rom, i dont think i can do it because nothing comes up on the screen, its just blank. How do i know if my phone is still under warranty? I bought it used off of craigslist about 7 months ago..

uansari1 said:
Ouch... so you broke a seal then, so you could have sent the phone off prior to replacing the ribbon...
Anyway, hopefully someone will be able to help you with this... I don't know much on the hardware side.
Click to expand...
Click to collapse
ok thanks for ur help, it was greatly appreciated.

pkrattu said:
hey im interested if all they charge me is 39 plus shipping.. can u give me more info about it? also u know the front face plate thats on the screen, the black part surrounding the screen? that is also cracked but i can put everything back together, as far as getting it back to stock rom, i dont think i can do it because nothing comes up on the screen, its just blank. How do i know if my phone is still under warranty? I bought it used off of craigslist about 7 months ago..
Click to expand...
Click to collapse
Ok, wasnt sure about the blank screen..I thought you said it would go into the tri color screen. Was hoping maybe it was more software than hardware.
The $39 is for them to look at it if they deem it is NOT under warranty and you decide not to pay to have it fixed (this could get expensive) and also covers mailing it back to you. If it IS covered, it is free. If they see physical damage, it is hard to say what they will do. But the removal of the void sticker and some cracked plastics on mine still was warranted.

gospeed.racer said:
Ok, wasnt sure about the blank screen..I thought you said it would go into the tri color screen. Was hoping maybe it was more software than hardware.
The $39 is for them to look at it if they deem it is NOT under warranty and you decide not to pay to have it fixed (this could get expensive) and also covers mailing it back to you. If it IS covered, it is free. If they see physical damage, it is hard to say what they will do. But the removal of the void sticker and some cracked plastics on mine still was warranted.
Click to expand...
Click to collapse
so sending it back wouldnt really do me any good if i have a blank screen?

oh I am sure they will look at it, and let you know if it is covered and if not, how much it will cost. But you just need to keep in mind that if they deem it not covered, it will cost you $39 "or less" to get it mailed back. You will get a diagnosis, but no repair. You can choose to fix it if it is not covered, but that is likely where you heard the $150 quote. I rolled the dice on mine and was very pleasantly surprised they covered it since it was obliviously opened and tweaked with. You may not be as lucky, or they may take care of you...hard to say. I fear with a cracked bezel they may replace the lcd, which is not cheap.
I have 2 parts only phones right now, one is just a digitizer away from being complete. If you decide not to send it to them for repair, I would take a look at it for you and swap out some components to determine what is bad. PM for more info if you want. Here is my "junkyard" along with my personal G1 on the far left
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The Speaker on my Captivate stopped working =\

The other day, I noticed my phone stopped ringing, but was still vibrating. I did everything that I could to try to get the phone to play sound through the external speaker, but I got nothing. I eventually did the ODIN 1 click to restore and I'm still getting no sound. I took the phone apart to check to see if the speaker cable was loose, but everything is in tact...
Does anyone know what Samsung support is like? I loved being able to take my iPhone into any Apple store to get it swapped out for any issues. Is it the same with the Captivate and any AT&T store? I bought the phone from Best Buy.

How long has it been since you got the phone? Since you bought it from best buy I'm guessing you should take it there first if anywhere. They might swap you for a new one within 30 days of the purchase, but that's just a general warranty dealy that may not apply to phones. In any case I'd hit best buy first, because unless you bought it from the at&t store, I'm not sure If they'd help you that much as far as replacements go.
Sent from my SAMSUNG-SGH-I897 using XDA App

take off the battery cover and press down on the speaker.

Best buy will replace the phone within the 30 day buyers remorse period.
After that you have to go through AT&T Warranty dept (not the store). They will advance you a refurb phone, and give you stuff to send back.
On that note hopefully you are within 30 days so you get a brand new phone from BB.

I just had this happen to me for the first time today, and pushing hard on the speaker fixes it for me, too. For now. Not a good sign. I think today is my 29th day...gotta make a quick decision. Time to read up on restoring to factory default...I've rooted and lagfixed this guy.

Tinyboss said:
I just had this happen to me for the first time today, and pushing hard on the speaker fixes it for me, too. For now. Not a good sign. I think today is my 29th day...gotta make a quick decision. Time to read up on restoring to factory default...I've rooted and lagfixed this guy.
Click to expand...
Click to collapse
Just do the one click recovery thing on it and exchange it, it's only gonna get worse.

i've got a replacement captivate now, but my old one did that once. no sound at all. i rebooted and it came back though.

Same problem
I am having exactly the same problem does anyone know how to fix it? :S i root it yesterday and tried the lag fix thingy.

I had the same problem. It happened on the night of the 29th day of owning the phone, the next day I took it to the closest AT&T Warranty Exchange center (or whatever they call it) and got a new phone.

I had this happen to me a few weeks ago, lucky for me it had only been like two weeks since I had bought the phone. I got it from At&t and just went back there and they gave me a new one. Does anyone know what causes this?

Fixed
I had the same problem...had tried the Odin One-Click restore, tried restoring, and several other things.
Do what VZSpyder says above...remove the battery cover and press down on the speaker. It immediately started working.

<<-- also a victim of the speaker issue. Pressing down on it has worked for about a month now. But the whole issue is a sign of larger problems I feel plague this handset.
I learned the hard way not to trust this thing as an alarm clock when the speaker glitch started showing itself.
The Samsung captivate has been by far the most problem prone phone or PDA I have had in my possession since 2002.
Actually, I haven't found any activity I can truly trust this phone to perform. It seems to randomly be unable to fulfill every task it is theoretically capable of.

Solutions to Captivate Speaker Issue
Ok, so I had my Samsung Captivate speaker cut out entirely last night and was, needless to say, very disappointed. However, I still believe it is a good phone, I cling to this notion despite the ribbing I took from my friends when the speaker cut out during a YouTube video. Grrrr... Anyway, and more to the point, what follows is my fix.
First, I pressed firmly on the speaker as suggested by many bloggers and the speaker started working again. Hooray! However, like many Captivate owners, I find this temporary fix, "unacceptable on principle alone." Ever the tinkerer and problem-solver, I thought there must be a low-tech solution to this issue as it appears to be related to the small 16mm x 5mm speaker unit’s unseen electronic contacts.
I thought: “If only there were a way to provide constant gentle pressure to the speaker unit without interfering with its performance or voiding the phone’s warranty, gentle but firm pressure that would stabilize the speaker unit and perhaps add a level of protection from vibration.” Here is what I came up with and I believe that it is quite possibly the lowest cost solution ever stumbled upon by a mere mortal.
I took one small "3M Command™ Strip," of the 16mm width variety associated with 3M's wonderful "Damage-Free Hanging Wall Solution" collection of devices. At one end of each Command™ Strip there is a 5mm section of the strip that is sticky on one side, the so-called “wall-side,” while the other side is adhesive free. I cut this end off producing a 5mm wide and 16mm long strip which has friendly adhesive only on one side. I then cut that strip to produce one 2mm wide and one 3mm wide strip exactly 16mm long.
Since the speaker unit is about 16mm long and 10mm wide, I then applied the 2mm x 16mm strip at the outermost boundary of the top of the speaker unit (closest to the camera lens) and the 3mm x 16mm strip at the outermost boundary at the bottom of the unit (closest to the battery). This seems to leave the tiny speaker grill, roughly 5mm wide, unimpeded and once the metal cover is put back in place it could, in theory, provide enough gentle pressure on the speaker unit to stabilize it and perhaps prevent a loss of electrical contact in the event of vibration and associated shifting or, God forbid, a small drop.

Stupid Speakers...
I have a similar problem with my Captivate's sound. Randomly, the sound will drop to almost nothing, though it is still audible if you put it right up to your ear.... Just barely.
It seems to "fix" itself if I gently tap the phone or drop it on a table or something... Could this be something similar? Perhaps electrical connections not being seated firmly?

it IS an electrical connection not sitting correctly.
press firmly on the left area beside the grill.
or take back for warranty.
if you dont have warranty, open it up press the connection back down and apply a peice of scotch tape over it.

Replacement doesn't help. I've got a new speaker put in by samsung .and 2days later. Same thing. I just havea small piece of paper behind the back plate to keep pressure on it.works well
Sent from my GT-I9000 using XDA Premium App

I had the same thing happen to me. I just took it back and got another one. A little tip for those that don't like this or any other phone for that mater.
If you phone is still under warranty call/take it in 3 times. After 3 times you can request a different phone. Just be sure to pick one that is atleast as good or better.
I have used this method to get pseudo free upgrades for years now.

TRusselo said:
it IS an electrical connection not sitting correctly.
press firmly on the left area beside the grill.
or take back for warranty.
if you dont have warranty, open it up press the connection back down and apply a peice of scotch tape over it.
Click to expand...
Click to collapse
Thanks. I'll try that asap.
Sent from my Samsung Captivate

Bren Dekura said:
Thanks. I'll try that asap.
Sent from my Samsung Captivate
Click to expand...
Click to collapse
What I did was follow this instructions:
http://www.techrepublic.com/photos/samsung-captivate-at-t-samsung-galaxy-s-teardown/456848?seq=1
And then lifted the connection enclosed in red in the picture upward.
Picture Here
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Well? Managed to fix it? I do not quite understand where to stick tape, someone tell me?

Headphone flap Replacement - Plastic Tether

Hey all,
I just received a new headphone jack flap (The one my XZ keeps opening due to a rip in the plastic).
Only problem is, I have no idea how to install it... I don't know how to remove the old one (No, cutting it with scissors or pulling it until it rips doesn't count) - And after that how to install the new flap.
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I hope I don't need to actually open the Phone for this, as it might beat the point of getting a new flap for water resistance, and then screwing it permanently myself.

I *think* you have to open the phone.
I took my Xperia S to the official repair service in order to have one of the flaps replaced. They charged me 3€ total and they did it in 15 min. So it was in and out.
Probably it is te same for the Z. If I were you I'd take it to the official repair service if you don't want to lose the warranty.

Sigh... Figured as much. Thing is I'm already on 4.2.2 (unlocked BL of course). I'll have to flash 307 and relock bootloader to use official service... That's what I'm trying to avoid.

I don't know, man, broken flaps are not covered by warranty anyway.
Funny thing is that when I bought my 2nd Xperia S (first one was under an operator contract so no unlockable bootloader), the first thing I did was to unlock the bootloader, install a rom etc, and after a few hours of use, I saw dead pixels in a row on the screen. I took the phone to the repair service and since I bought the phone there just the day before and they remembered my face and everything, no paperwork was needed, the guy told me yeah no worries, I'ma install a new screen wait a bit. 20 min later the guy came at me yelling, literally yelling, what did you do to the phone?!!! the system doesn't even recognizes it!!! You know how much this is gonna cost to you??!!! 150€!!!! This is not covered by warranty!!!! But come on, I just payed 450€ for it just yesterday, are you kidding me? - I replied, and we had a little confrontation over the warranty claims.
Of course, I forgot to relock the bootloader before having it sent for repairs, thus causing me to lose any warranty claim I could have. He called his manager, he somewhat understood the situation and spared me those 150€, warning me that next time they would not repair it. Don't worry I know how to lock it back I said. And so did I this time my device needed service, I sent the phone to have the main mic and one flap replaced. They just charged me 3€ for the flap, as the mic was covered by warranty.
So what I mean with all of this is that even if you had the bootloader locked, they would charge you X amount of money for replacing the flap. Just tell them my bootloader is unlocked, just replace the flap and charge whatever you need to charge.

Ouch... Inconsiderate morons, it's not like you defaced the phone or anything....
Will try what you suggested, worst case scenario? Time to learn how to open the phone myself. :banghead:

Tamirwig said:
Ouch... Inconsiderate morons, it's not like you defaced the phone or anything....
Will try what you suggested, worst case scenario? Time to learn how to open the phone myself. :banghead:
Click to expand...
Click to collapse
I heard the Xperia Z had the back cover glued instead of using screws to close the back in order to be more water resistant. If that's the case, I don't think the Z is user repairable.

That's a problem. You see, there might not be an actual lab for the repair service where I am. That means you submit your phone through the store where you bought the phone and they send it to the importer for the warranty. Which is a big hassle for something like a flap - I wouldn't like to be without a phone for a couple of days just for that. Let's just hope it's not the case.

Well, that went horribly. I told them at the repair center my BL is unlocked. The receptionist had no idea what I was talking about and kept saying they'll flash stock firmware despite my objections and only needing a flap replacement.
Eventually they charged me for 30€, claiming not only BL unlock is a void of warranty, but also that the flaps are not covered under warranty at all (so they'd charge people 30€ even if their BL is unlocked and they just need a flap replaced).
They refused to use the replacement flap I brought with me, claiming they can't validate its quality.
Moreover, they claimed the 30€ are for opening and sealing the device (technician work time) - something that should take mere minutes for a train professional.
Next time I'm going to a private lab or trying myself, screw warranty.
At least I have a backup flap...

Replacing a flap is easy, well at least if you have the proper tools needed to do it. It requires opening the device, which is as simple as pulling the back side, then loose the flap, place the new one, remove the sticky seal, apply a new one, and put again the back cover. A 15 minutes job.
30€ is a standard price for this kind of job, pretty cheap, less would have been a surprise. And it is obvious why they didn't accepted the spare flap you tried to give to them, they guarantee all repairs, obviously they don't want to guarantee a repair done using low quality eBay replacements and you should prefer the official replacement also.
The next time, before buying parts, see if you will be able to install it for yourself or not.

Tamirwig said:
Well, that went horribly. I told them at the repair center my BL is unlocked. The receptionist had no idea what I was talking about and kept saying they'll flash stock firmware despite my objections and only needing a flap replacement.
Eventually they charged me for 30€, claiming not only BL unlock is a void of warranty, but also that the flaps are not covered under warranty at all (so they'd charge people 30€ even if their BL is unlocked and they just need a flap replaced).
They refused to use the replacement flap I brought with me, claiming they can't validate its quality.
Moreover, they claimed the 30€ are for opening and sealing the device (technician work time) - something that should take mere minutes for a train professional.
Next time I'm going to a private lab or trying myself, screw warranty.
At least I have a backup flap...
Click to expand...
Click to collapse
did they re-flash your phone then and if so did they re-lock your bootloader?

jimsey said:
did they re-flash your phone then and if so did they re-lock your bootloader?
Click to expand...
Click to collapse
Nope, when they noticed the BL was open they claimed warranty is void (regardless of the flap not being covered by warranty). They didn't touch it - still on 4.2.2 leak rooted.

Although a physical fault can't be related to the blog being unlocked it does state when getting the code to unlock it that the warranty is void.
Tough one that as it's two different issues :s I guess it's there if people unlock then root/over clock and kill the phone and claim it's a fault.
The decent thing would be to log it as a physical fault for the casing but log against the imei no software/internal faults will be fixed.
Sent from my C6603 using xda premium

Tamirwig said:
Hey all,
I just received a new headphone jack flap (The one my XZ keeps opening due to a rip in the plastic).
Only problem is, I have no idea how to install it... I don't know how to remove the old one (No, cutting it with scissors or pulling it until it rips doesn't count) - And after that how to install the new flap.
I hope I don't need to actually open the Phone for this, as it might beat the point of getting a new flap for water resistance, and then screwing it permanently myself.
Click to expand...
Click to collapse
may i know please that from where did you order the flap from? I too want to order one please help

Ame123 said:
may i know please that from where did you order the flap from? I too want to order one please help
Click to expand...
Click to collapse
Rounded.com or http://www.etradesupply.com/oem-sony-xperia-z-l36h-sd-card-cap-set-black.html

[Q] S6 Active Broken Screen Replacement?

Well, after a whole day of owning the S6 Active, the screen is cracked. Slid out of my pocket about a foot and a half onto the pavement. Not a huge drop, and honestly was expected it to be fine because it didn't sound like it hit hard. But the screen is done, about 1/4 of it is spider cracked. Makes me really wonder if I need a case on this phone, never would've thought so since it looks like it's already in a case.
Any ideas on whether a replacement would be available at any local shops that do all of the screen repairs? I know the Active is different from the regular S6's so not sure if they can do the active repair.
I did get the phone insurance, but would rather just get the screen fixed if possible.
Suggestions??

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Sent from my Nexus 5 using Tapatalk

Try ATT customer service. The phone is rated for drops, that's why you bought it.
AoN.
Sent from my SAMSUNG-SM-G890A using Tapatalk 2

Looks like you were really unlucky. There are 3 impact spots on the screen where presumably it landed on rocks that were sticking up high enough to reach the screen. It would have been nice to have a taller lip around the edges.

Another thing occurred to me, if you purchased it on a credit card, some have purchase protection, which covers theft and accidental damage for one to three months after buying. Amex has this.
AoN

anneoneamouse said:
Another thing occurred to me, if you purchased it on a credit card, some have purchase protection, which covers theft and accidental damage for one to three months after buying. Amex has this.
AoN
Click to expand...
Click to collapse
Yeah, no luck for me, put it on Next. Had to do an insurance claim....

I think the guy that ran his over with his car called Samsung direct to have it replaced. About $200
Sent from my SAMSUNG-SM-G890A using XDA Free mobile app

Broken screen....
I had the same experience...only had the phone 12 days. Fell from only a few feet....cracked the LCD screen, but not the glass. No insurance ( haven't needed it in 20 years) AT&T said I could pay off the phone ( bought with NEXT) or pay the $300 to get the screen fixed. Contacted AT&T and Samsung...no help so far. I had trouble with the phone the first day I had it....smart switch didn't work correctly, and lost contacts and couldn't receive text messages for 24 hours. Went back and asked about replacing phone. Replaced SIM card instead. Now this...so disappointed. Not as durable as advertised

Livelyc, did you buy on a credit card? Both my amex and visa offer purchase protection for the first month or so, including accidental damage. AoN

Anybody have any luck with this?
I bought new from att 6 days ago. Yesterday, (first drop ever) it fell ~28'' onto a flat level hardwood floor, and the camera "lens" glass cracked at the center - making it impossible to take pictures. More importantly, b/c of this it is no longer water and dust proof.
I have been playing ping pong between att & samsung - both of who say physical damage isn't covered. The whole reason I bought it is because it is supposed to be drop resistant, shock, water, dust etc. The salesperson sold me for good when he proceeded to drop one onto carpet from waist height. The other selling point is the US Military Environmental Engineering Certification, along with these other statements on att's website:
"Meets U.S. Mil-STD-810G for water-resistance and to withstand dust, shock, vibration, temperature extremes, humidity, and high altitude. Submersible up to 1.5 m of water for up to 30 minutes. Rinse promptly to remove residue. Shock-resistant when dropped from less than or equal to 4 feet onto a flat surface. Device may not perform as shown in all extreme conditions."
I do know this standard is somewhat iffy when it comes to consumer products, but the real weird thing is that after talking to higher-ups at Samsung, they gave me a statement saying they have never claimed any of the above - basically I think this marketing point was fashioned by att, as the only place you can find the claim is on their website, and tech blogs that cite att's website.
Maybe it is just my emotions getting the best of me, but I just think one of these companies should take responsibility for this. I mean according to the quote above, if it fell in a toilet and I immediately pulled it out, promptly rinsed off the residue, and it wouldn't turn on - it seems like it should be replaced. So why wouldn't the bit about dropping onto a flat surface be equally applicable?
It is true that both samsung and AT&T's limited warranties state that they are voided by physical damage...but the phone's selling point (at least to me) was that it could stand up to physical damage. I suppose it just seems unfair to me to sell something that claims it is red, and then state in the fine print that if it isn't red, you aren't covered...
Anyway, I know I am probably just ranting by now, so I apologize for that. I know this is a forum about developing as well, and I will admit I joined solely for this post - so of that isn't cool, I understand and will not take offense to negative feedback.
Regardless I will continue to update this post regarding any milestones I hit with Samsung or att on this issue. It would be awesome if we could attack this problem together (for everyone else that feels jipped with their active). So far, I have just been told that physical damage voids any warranties, and I can pay to get it fixed. When I tell CS rep's to read the statement on att's website about the active regarding its "drop-resistance" I have gotten more than one agreement that the whole situation seems unfair.
If anyone else has any new info about this, please share, it is much appreciated. Will be updating.

If you bought the phone on a credit card, contact them, and see if their customer service department can help.
AoN

The screen quality seems to be awful!
Same thing happened to me today: I was sitting in a camping chair and the phone slid out of my pocket and fell flat on a gravel. Estimated height: 1 foot. Result: Cracked screen.
I had the phone for 10 days.
Got it at Best Buy. Will try to return it under their 14 days return guarantee.

Luckily I bought one of those glass screen protectors, which seems to be good.
Good luck with Best Buy, hope some good comes out of that.
I am pretty sure my credit card company does have some type of damage protection, however I am a bigger fan of cash - which is what I used to purchase my s6 active. It is always just much more simple and effective, although you have given a great reason to do otherwise.
I could understand if this happened with an iphone, regular s6, or literally any other phone. Whats that? You dropped your iPhone onto a pillow and the screen cracked? It isn't made to be dropped, we cannot cover that. But the s6 active which is marketed on our website to be shock resistant from 4 feet or less? Yeah go ahead and drop it. see what happens.
I went to the att store on a monday afternoon to complain. I had the manager and all 3 salespeople at the table with me. They had no other customers the entire time. I am really thinking about going there on a saturday to see if the pressure gets to them.

I know a reliable samsung parts supplier offers s6 active screen. You can visit there official site www.hcqs.com.cn.

water damage on the active?
Little scared right now, I bought the S6 Active about a week ago, and just today decided to take advantage of the "aqua mode", bringing the phone in and out of the water to take a picture. The phone started acting up, saying dock connected, among other things involving the charger port. 3 hours later and the charger port is not working properly. Hopefully this doesn't last, Samsung is shady as hell if they don't honor a water damage claim. Don't have an underwater mode if you won't honor water damage. :/

Search the forum, this has happened too many people. It'll be fine once it dries out. AoN

Anyone find a screen
Busted my S6 Active (2-3ft drop) and having a hard time finding a screen, there are a couple on ebay but sell fast and one hiked his price from 200 to 300 with the last one in stock.
Samsung still tells me $240 and 1-2 week turn around. I can't go two weeks without my phone, it is a business phone. The guy that tested the active and eventually ran it over with his car, sent his in to get repaired by Samsung, he sent it in end of June, did not get it bask for around a month, end of July, they ended up replacing the phone. His assumption and mine is that even Samsung couldn't get the screen in and just gave up waiting and sent him a new phone. I would say his YouTube 'career' helped in just getting a new phone. I am just a pissed off loyal customer but have no fan base.
Like everyone else, I am super pissed at ATT and Samsung that they seem to sell this as a rugged phone with a shock/drop rating but no one will cover the repair, or warranty the rest of the phone if it is busted.
I have argued with so many people at Samsung they are not budging, trying again with ATT hoping for some sympathy considering I have not owned it but a month, maybe.
Trying to track down a supplier source for the screen but even that seems impossible considering its such a hard to find screen.
Anyone else have any luck?

michael6030 said:
Little scared right now, I bought the S6 Active about a week ago, and just today decided to take advantage of the "aqua mode", bringing the phone in and out of the water to take a picture. The phone started acting up, saying dock connected, among other things involving the charger port. 3 hours later and the charger port is not working properly. Hopefully this doesn't last, Samsung is shady as hell if they don't honor a water damage claim. Don't have an underwater mode if you won't honor water damage. :/
Click to expand...
Click to collapse
what was the result with the problem? i had the same problem and sent it to samsung..
under warranty or insurance, i just want a new phone or a phone in that case..

Same issue happened to me. I got a replacement screen from king ju and followed the replacement guide on youtube to replace the screen. Now the phone is working fine

I recently lost mine out of my pocket while riding my dirt bike it shattered the screen and won't work anymore. Has anyone had any luck finding a screen for cheaper than $199.00 and how hard is it to replace by yourself

Question S21 Ultra top screen delamination?

Hi all,
I've just noticed something on my S21 Ultra at the top of the screen. I am curious whether this is normal or whether I should be concerned. Once you notice something like this it's of course haunting you every time you look at your device. Especially when you paid premium. It is hard to describe even with pictures.
I first noticed a weak shadow at the top that was not even. When I started tilting the phone in the light I then noticed what looks like the LC screen delaminating from the top glass downward into the device towards the top. The bottom does not show that at all. It's a reflection from the gap between the top glass and the lc screen I am pretty sure. It's not a perfect straight line from left to right and curves a little towards the left and definitely around the camera punch out.
Note, it is not a cause of reflection from the top screen, I assure you that by tilting the phone it is something under the top glass.
Long story short, before I contact Samsung about this I wanted to ensure that I am not overinterpreting things.
The first picture shows the bottom of the device. Looks great.
The second under identical conditions shows the reflection between two glass surfaces just down to the bottom of the camera punch out across the width of the screen.
The third picture shows the top of the screen while on
The fourth is trying to capture the shadow. That is really hard to capture without manipulation the image and even then with the camera it's not very visible. Trust me, it is by eye.
Any help appreciated. And of course, I am not waking up any sleeping dogs and make others paranoid with this.
cheers
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Sorry in advance for asking you trivial question.
Have you already removed Samsung's original pre-installed screen protector?

Security555 said:
Sorry in advance for asking you trivial question.
Have you already removed Samsung's original pre-installed screen protector?
Click to expand...
Click to collapse
I am in the US and the Ultra's were not shipped with a pre-installed screen protector. That would be an easy fix though. Unfortunately not in this case. What you see is the bare screen.

derausgewanderte said:
I am in the US and the Ultra's were not shipped with a pre-installed screen protector. That would be an easy fix though. Unfortunately not in this case. What you see is the bare screen.
Click to expand...
Click to collapse
Didn't know that.
Regarding your observation/concern,
I don't see anything that fits your description on my unit.

Security555 said:
Didn't know that.
Regarding your observation/concern,
I don't see anything that fits your description on my unit.
Click to expand...
Click to collapse
Great, that is one data point for me to contact Samsung. Cheers

It's solid glass... which doesn't delaminate.
Looks like a screen protector if it's on the outside of the glass. If on the inside it's the AMOLED display it's self that is warping... not good if so.
Some of the same models may have with a factory installed protector and some not.

blackhawk said:
It's solid glass... which doesn't delaminate.
Looks like a screen protector if it's on the outside of the glass. If on the inside it's the AMOLED display it's self that is warping... not good if so.
Some of the same models may have with a factory installed protector and some not.
Click to expand...
Click to collapse
yeah, it's definitely NOT on the outside of the glass. It's inside and as you say it might be the amoled that is warping. Will try to see if they fix it.
cheers

adamlee2012 said:
The left edge of the display looks like it has a gap and light it bleeding from it. I'd get it exchanged or repaired
Click to expand...
Click to collapse
hmm, took a closer look but that to me looks like a reflection of light form the edge of the screen or the metal frame. Thank you. I will definitely start a repair/return process.
cheers

derausgewanderte said:
yeah, it's definitely NOT on the outside of the glass. It's inside and as you say it might be the amoled that is warping. Will try to see if they fix it.
cheers
Click to expand...
Click to collapse
That sucks; you paid good money for it and deserve a defect free device.
That should've never slipped through QC.
Take detailed pics the day you box/ship it, double box and insure it. Use FedEx or UPS.

Sure looks like a screen protector is on it. Look at the circle around the camera cutout.

felloffthetruck said:
Sure looks like a screen protector is on it. Look at the circle around the camera cutout.
Click to expand...
Click to collapse
Looks like the display cutout to me...

looks like a defective glass to me. Would pay to get that replaced.

felloffthetruck said:
Sure looks like a screen protector is on it. Look at the circle around the camera cutout.
Click to expand...
Click to collapse
I don't think that is a camera cut-out of a screen protector. Looks like the face-unlock indicator animation that appears around the camera on the lock-screen. In all of OP's images, that ring is only visible on the lock-screen image.

derausgewanderte said:
Hi all,
I've just noticed something on my S21 Ultra at the top of the screen. I am curious whether this is normal or whether I should be concerned. Once you notice something like this it's of course haunting you every time you look at your device. Especially when you paid premium. It is hard to describe even with pictures.
Note, it is not a cause of reflection from the top screen, I assure you that by tilting the phone it is something under the top glass.
Any help appreciated. And of course, I am not waking up any sleeping dogs and make others paranoid with this.
cheers
Click to expand...
Click to collapse
Tried to compare it with my phone, and I can't replicate any warping or shadows. Seems to be a defect under the front glass. I'm no engineer but my guess is that the underlying OLED panel has come away from the overlying Gorilla glass (probably due to LOCA failure - the adhesive that keeps the glass adherent to the OLED screen below.
Whatever it is, it's not normal. If I were you, I'd start bugging Sammy for a device replacement, failing which you should at least get a screen replacement under warranty.

thank you all. Here is what my day went like today. I'm used to this. I just went through the same crap with Fitbit.
1) 8am: called Samsung support and was instructed to go to UbreakIfix in my area to assess the situation. They are contracted with Samsung (US). Luckily only a 20min drive for me.
2) 10am: the folks at UbreakIfix recognized the problem and it agrees with enigmaamit's and my conclusions above.
3) They informed me that they will start the process and it includes contacting Samsung.
4) 11am: They called me an hour later to inform me that Samsung said that it is NOT under warranty.
5) I contacted Samsung Support to let them know that I do not agree with their blind assessment, that even the UbreakIfix folks agreed with me. That didn't move the support lady and she was trying to give me some bs why not. I asked for a supervisor and waited 20min for her to find one.
6) Then talked to a supervisor and he eventually he agreed that it is still under warranty and gave me a ticket and reference number I can use to have UbreakIfixit continue the work.
7) 12am: I called UbreakIfixit and let them know. They were impressed that I turned this around (oh no, wait... we are not done yet...). They said they will proceed but during the process they will have to contact Samsung again before the surgery.
8) 1pm: UbreakIfixit calls to let me know that they were told by Samsung that it is not covered under warranty.
9) Called Samsung Support and the guy immediately asks me if I want to discuss with a supervisor. He can't get a hold of one for 30min but I eventually have all three parties on the call to address the situation. Samsung support rep says, he will have a supervisor contact me after evaluation of the situation. PS: during all these calls, Samsung kept asking me about 20 times whether there is any damage to the phone. I knew I should not call what I see damage and called it manufacturing problem.
10) 4:30pm: UbreakIfixit calls to let me know that they just got off the phone with Samsung. Apparently they were on hold for 3hours with them just to find out ......drum roll......it's not under warranty and that I have two options. UbreakIfixit had the phone already taken apart with the replacement screen ready to go onto the phone! Pay the $318 for the repair or reconnect with Samsung to have it directly shipped to Samsung for evaluation and repair, with emphasis on "no guarantee it is under warranty and that I will have to pay the repair if it's not".
Wow, what a cluster f...ck. Kudos to the UbreakIfixit folks for going through this and keep a straight face. They told me that over the last couple weeks a number of S21 Ultra folks came in with blank screens and went through similar Samsung support nightmares but got theirs replaced under warranty. I guess I can only hope my phone goes blank before the warranty is expired.
Phone is back with me. For now I am too tired to think about shipping it just to find out that it's not covered under their warranty - whatever that is.
It's a nuisance at the moment and I will go that route once the delamination expands. I am also looking at repair kits and there are good instructions online how to do it. Of course I am going to wait with that until my warranty expires.
Great product but awful customer support. They are trained to save every penny and their #1 goal is to tell you that whatever you have is not under warranty.
In the meantime I will write this up in a letter and keep bugging them about this. They wasted my and UbreakIfixit's time with this.
Alright, hope you never have to contact Samsung support!!
cheers and thanks again for looking at my post and replying.
Update1: based on repair kits on ebay it is clear that there is a cover glass above the actual touchscreen. The kit costs $20 and includes tools and LOCA. What this tells me is that I am indeed seeing delamination of the touchscreen from this cover glass. The ebay listing also says that it's extremely difficult to do a repair. I will not touch that but it was informative.
Update2: as a tinkerer I also looked at OLED repair kits. both on ebay and aliexpress they cost ~$300 (it's not just the touch screen itself but a bunch of other things). The UbreakIfix price including labor for $318 is actually really good. Good to know....

Why isn't covered under warranty?
They claiming user damage?
See about filing a complaint with your state attorney general's office.
File a complaint with the FTC; enough complaints will generate hefty fines for Samsung.
I can verify that Samsung Support completely sucks. Fk them.
Keep calling them until you get a rep in the USA, usually mid AM works best. The SK and the Philippines reps are useless.
Don't leave them off the hook. Hammer them.

blackhawk said:
Why isn't covered under warranty?
They claiming user damage?
See about filing a complaint with your state attorney general's office.
File a complaint with the FTC; enough complaints will generate hefty fines for Samsung.
I can verify that Samsung Support completely sucks. Fk them.
Keep calling them until you get a rep in the USA, usually mid AM works best. The SK and the Philippines reps are useless.
Don't leave them off the hook. Hammer them.
Click to expand...
Click to collapse
No worries, I will! Cheers

derausgewanderte said:
thank you all. Here is what my day went like today. I'm used to this. I just went through the same crap with Fitbit.
1) 8am: called Samsung support and was instructed to go to UbreakIfix in my area to assess the situation. They are contracted with Samsung (US). Luckily only a 20min drive for me.
2) 10am: the folks at UbreakIfix recognized the problem and it agrees with enigmaamit's and my conclusions above.
3) They informed me that they will start the process and it includes contacting Samsung.
4) 11am: They called me an hour later to inform me that Samsung said that it is NOT under warranty.
5) I contacted Samsung Support to let them know that I do not agree with their blind assessment, that even the UbreakIfix folks agreed with me. That didn't move the support lady and she was trying to give me some bs why not. I asked for a supervisor and waited 20min for her to find one.
6) Then talked to a supervisor and he eventually he agreed that it is still under warranty and gave me a ticket and reference number I can use to have UbreakIfixit continue the work.
7) 12am: I called UbreakIfixit and let them know. They were impressed that I turned this around (oh no, wait... we are not done yet...). They said they will proceed but during the process they will have to contact Samsung again before the surgery.
8) 1pm: UbreakIfixit calls to let me know that they were told by Samsung that it is not covered under warranty.
9) Called Samsung Support and the guy immediately asks me if I want to discuss with a supervisor. He can't get a hold of one for 30min but I eventually have all three parties on the call to address the situation. Samsung support rep says, he will have a supervisor contact me after evaluation of the situation. PS: during all these calls, Samsung kept asking me about 20 times whether there is any damage to the phone. I knew I should not call what I see damage and called it manufacturing problem.
10) 4:30pm: UbreakIfixit calls to let me know that they just got off the phone with Samsung. Apparently they were on hold for 3hours with them just to find out ......drum roll......it's not under warranty and that I have two options. UbreakIfixit had the phone already taken apart with the replacement screen ready to go onto the phone! Pay the $318 for the repair or reconnect with Samsung to have it directly shipped to Samsung for evaluation and repair, with emphasis on "no guarantee it is under warranty and that I will have to pay the repair if it's not".
Wow, what a cluster f...ck. Kudos to the UbreakIfixit folks for going through this and keep a straight face. They told me that over the last couple weeks a number of S21 Ultra folks came in with blank screens and went through similar Samsung support nightmares but got theirs replaced under warranty. I guess I can only hope my phone goes blank before the warranty is expired.
Phone is back with me. For now I am too tired to think about shipping it just to find out that it's not covered under their warranty - whatever that is.
It's a nuisance at the moment and I will go that route once the delamination expands. I am also looking at repair kits and there are good instructions online how to do it. Of course I am going to wait with that until my warranty expires.
Great product but awful customer support. They are trained to save every penny and their #1 goal is to tell you that whatever you have is not under warranty.
In the meantime I will write this up in a letter and keep bugging them about this. They wasted my and UbreakIfixit's time with this.
Alright, hope you never have to contact Samsung support!!
cheers and thanks again for looking at my post and replying.
Update1: based on repair kits on ebay it is clear that there is a cover glass above the actual touchscreen. The kit costs $20 and includes tools and LOCA. What this tells me is that I am indeed seeing delamination of the touchscreen from this cover glass. The ebay listing also says that it's extremely difficult to do a repair. I will not touch that but it was informative.
Update2: as a tinkerer I also looked at OLED repair kits. both on ebay and aliexpress they cost ~$300 (it's not just the touch screen itself but a bunch of other things). The UbreakIfix price including labor for $318 is actually really good. Good to know....
Click to expand...
Click to collapse
Damn! That's a horrible experience. Make sure to drag this through the mud on social media. Eveytime a corporate giant has tried to screw me in private, I've found that I get easy effective resolution once i start calling them out in public, specifically Twitter. They will try to hush it and move to DM immediately. Keep your boot on their necks over there and you should see some results. You're unlikely to be the only one suffering from this issue - this approach will also help you get in touch with other users suffering the same plight and bring attention to the defect. You may end up helping yourself as well as a bunch of other people.

enigmaamit said:
Damn! That's a horrible experience. Make sure to drag this through the mud on social media. Eveytime a corporate giant has tried to screw me in private, I've found that I get easy effective resolution once i start calling them out in public, specifically Twitter. They will try to hush it and move to DM immediately. Keep your boot on their necks over there and you should see some results. You're unlikely to be the only one suffering from this issue - this approach will also help you get in touch with other users suffering the same plight and bring attention to the defect. You may end up helping yourself as well as a bunch of other people.
Click to expand...
Click to collapse
yep, that's what exactly worked with Fitbit. Cheers

derausgewanderte said:
yep, that's what exactly worked with Fitbit. Cheers
Click to expand...
Click to collapse
Never hurts to boast your love of blogging...