[Q] Motorola logo freeze - RAZR i Q&A, Help & Troubleshooting

Hi Guys!
I was just regular using my phone for the last few months and then suddenly yesterday it decided to get crazy. First the green light was blinking and I couldn't acess my cellphone, so I rebooted and then it all started.
It stops at the Motorola logo.
I can acess the fastboo flash mode, tried to factory reset or either recovery, but once again stops at the same motorola screen
If I turn if off, I can see the charging status of the phone.
I know nothing about flashing, I've looked around and my XT890 it's a retail version, but I don't know what to download and such. And the worst case is that I'm traveling around US and I'll be here for anothers 12 days and I really need my cellphone back.

kursku said:
Hi Guys!
I was just regular using my phone for the last few months and then suddenly yesterday it decided to get crazy. First the green light was blinking and I couldn't acess my cellphone, so I rebooted and then it all started.
It stops at the Motorola logo.
I can acess the fastboo flash mode, tried to factory reset or either recovery, but once again stops at the same motorola screen
If I turn if off, I can see the charging status of the phone.
I know nothing about flashing, I've looked around and my XT890 it's a retail version, but I don't know what to download and such. And the worst case is that I'm traveling around US and I'll be here for anothers 12 days and I really need my cellphone back.
Click to expand...
Click to collapse
You can restore it easily with RSD Lite.
Just download it here: http://www.4shared.com/rar/vYYHCwBj/RSDLite57.html
And then download a factory image from here: http://forum.xda-developers.com/showthread.php?t=2239706
(Select the one you find appropiate)
Make sure you have the Moto drivers installed, your bootloader is unlocked and then install RSD Lite and extract the image somewhere.
Connect your phone in fastboot, open RSD Lite, and in filename browse to the folder whre you extracted the image and select the .xml file in it.
Then press start and wait.

tatazeuz said:
You can restore it easily with RSD Lite.
Just download it here: http://www.4shared.com/rar/vYYHCwBj/RSDLite57.html
And then download a factory image from here: http://forum.xda-developers.com/showthread.php?t=2239706
(Select the one you find appropiate)
Make sure you have the Moto drivers installed, your bootloader is unlocked and then install RSD Lite and extract the image somewhere.
Connect your phone in fastboot, open RSD Lite, and in filename browse to the folder whre you extracted the image and select the .xml file in it.
Then press start and wait.
Click to expand...
Click to collapse
And it's the fastest and best way for doing it, and void the warranty, right?

Still I can't connect withing the RSD. My cellphone is connected, I can see it in the fastload screen
"USB connected", but can't get it to be shown in the "Show device" in RSD. What can I do now?

kursku said:
Still I can't connect withing the RSD. My cellphone is connected, I can see it in the fastload screen
"USB connected", but can't get it to be shown in the "Show device" in RSD. What can I do now?
Click to expand...
Click to collapse
Make sure you have this installed
https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/88481

tatazeuz said:
Make sure you have this installed
Click to expand...
Click to collapse
I intalled and uninstalled to see if changed anything. It seems that it doesn't work.
I'm using a Windows 8 64x version, does it has anything to do with it?

kursku said:
I intalled and uninstalled to see if changed anything. It seems that it doesn't work.
I'm using a Windows 8 64x version, does it has anything to do with it?
Click to expand...
Click to collapse
I don't think so. My Windows 8.1 x64 works fine.
Have you tried different usb ports? That made a difference for me once.

tatazeuz said:
I don't think so. My Windows 8.1 x64 works fine.
Have you tried different usb ports? That made a difference for me once.
Click to expand...
Click to collapse
Yes I did, when It's charging and not in Fastboot, it shows up in the computer connected to de USB. When I change to the fastboot it doesn't show as connected. Even though I can use the cmd to work things out, but can't use it to flash it.

So, it works in a weird way all of them.
Those are the pictures of the connected cellphone, when it's in fastboot it shows as fastboot. When it's charging shows as XT890.

kursku said:
So, it works in a weird way all of them.
Those are the pictures of the connected cellphone, when it's in fastboot it shows as fastboot. When it's charging shows as XT890.
Click to expand...
Click to collapse
Start the phone i nfastboot then try the command "fastboot devices"
Send me a screen. Your PC doesnt seem to recognize the device very well.

I'll try to get a different computer tro try it, but so far no success

Try to put your ADB and Ri files to C:\"your foldername". It could be that there are problems when the files are in your user-accounts folders.
Did you already tried to connect with USB on the backside of your PC? Frontside are mostly hubs which could cause trouble.
via Razr I & Tapatalk 4

ICuaI said:
Try to put your ADB and Ri files to C:\"your foldername". It could be that there are problems when the files are in your user-accounts folders.
Did you already tried to connect with USB on the backside of your PC? Frontside are mostly hubs which could cause trouble.
via Razr I & Tapatalk 4
Click to expand...
Click to collapse
Can I do it with the CMD without the RSI?

What does RSI mean?
via Xoom 2 & Tapatalk 4

Related

RSD Lite help

Hi:
Just switching from Nexus 5 to Moto X XT 1097 so I´m a little unfamiliar with RSD.
The thing is I´ve tried phone detection in RSD Lite in both windows 8.1 and windows 7 with no luck.
I´ve downloaded drivers, treid different versions of RSD Lite, different ports, different USB cables, done a lot of reading and nothing...so as you can see I´m very frustrated ....
Any help please getting RSD Lite working?
Thanks!
Looking for an answer to this also
You need rsd lite 6.2.4 and moto drivers 6.4.0 . im assumming you have adb all set up on your pc. You will also need mfastboot
shane1 said:
You need rsd lite 6.2.4 and moto drivers 6.4.0 . im assumming you have adb all set up on your pc. You will also need mfastboot
Click to expand...
Click to collapse
No 6.2.4 here...http://rsdlite.com/rsd-lite-download/
Do you have a link & to those drivers, I have the latest installed on Win 8.1
What do i do with mfastboot? I have downloaded it.
I thought you just launched RSD found firmware to flash, plugged in phone, adb mode & flashed?
What is the procedure?
Thanks
http://www.droidrzr.com/index.php/topic/57858-motorola-tools-rsd-lite-usb-driver/
Once they are installed you have to put your phone into fastboot mode for rsd to flash. To make sure your pc sees your phone when in fastboot mode and connected to your pc open cp and type fastboot devices your device should come up. If it sees it then run rsd
shane1 said:
http://www.droidrzr.com/index.php/topic/57858-motorola-tools-rsd-lite-usb-driver/
Once they are installed you have to put your phone into fastboot mode for rsd to flash. To make sure your pc sees your phone when in fastboot mode and connected to your pc open cp and type fastboot devices your device should come up. If it sees it then run rsd
Click to expand...
Click to collapse
Many many thanks sir. That all worked a treat.
I still have one problem that started all this, maybe you can help.....
When I try to get in to stock recovery, i get to the andriod guy laid down & press up/down buttons together for 5/10 sec & then press power button....Nothing happens.
I think my stock recovery is screwed, do you have any ideas how to get it back? Flashing etc?
Thanks Again
I sure your recovery is still there. I have problems getting into it most of the time as well. When andy shows on the screen i think its volume up then power. The timing has to be just right but i can never remember exactly.
shane1 said:
I sure your recovery is still there. I have problems getting into it most of the time as well. When andy shows on the screen i think its volume up then power. The timing has to be just right but i can never remember exactly.
Click to expand...
Click to collapse
Hold power button & press Vol UP, gets in to recovery. Yay It's still there.
Accessing it is different in Lollipop, got that from Moto website.
Thanks again for your help.
Merry Christmas to you

Full Brick On My Moto X - Help Plz

My moto x will not start, does not fall even in fastboot mode. my computer not recognize it. I was in kitkat 4.4.4 and was installed by the ota fastboot 5.0.2 (first) and suddenly the phone number is off and there does nothing but nothing I could do to get the full brick ??
kayserxx said:
My moto x will not start, does not fall even in fastboot mode. my computer not recognize it. I was in kitkat 4.4.4 and was installed by the ota fastboot 5.0.2 (first) and suddenly the phone number is off and there does nothing but nothing I could do to get the full brick ??
Click to expand...
Click to collapse
Could you be more specific? what did you do? you were on stock 4.4.4? then what did you do? you flashed the 5.0.2 from fastboot by your self? or it was an OTA notification for the upgrade? did you root your phone before? did you make any changes to the stock firmware? Is your Moto X's bootloader is unlocked? Remember always be specific when posting about your problem mate it would be helpful for others to solve your problem quickly.
Yep, you need to be a bit more specific of what exactly happened.
Does a qualcomm device appear in your device manager under windows?
dagoban said:
Yep, you need to be a bit more specific of what exactly happened.
Does a qualcomm device appear in your device manager under windows?
Click to expand...
Click to collapse
had the soak test 5.0.2 v38, turned to kitkat 4.4.4 to do a clean install, but does not grab me the ota 5.0.2 from kitkat, it occurs to me flash the gpt of the soak test and nothing, turned to download first soak test and grab the ota, when they were installing the phone was in black, pin attempt, enter fastboot mode but does nothing that is black screen. on the pc (I have windows xp no qualcomm device in device manager)
kayserxx said:
had the soak test 5.0.2 v38, turned to kitkat 4.4.4 to do a clean install, but does not grab me the ota 5.0.2 from kitkat, it occurs to me flash the gpt of the soak test and nothing, turned to download first soak test and grab the ota, when they were installing the phone was in black, pin attempt, enter fastboot mode but does nothing that is black screen. on the pc (I have windows xp no qualcomm device in device manager)
Click to expand...
Click to collapse
So you tried to downgrade the BL and GPT file?
Have you installed all drivers? Also try this: Press Vol down and Power button for at least 120 seconds! It must be at least 120
kayserxx said:
had the soak test 5.0.2 v38, turned to kitkat 4.4.4 to do a clean install, but does not grab me the ota 5.0.2 from kitkat, it occurs to me flash the gpt of the soak test and nothing, turned to download first soak test and grab the ota, when they were installing the phone was in black, pin attempt, enter fastboot mode but does nothing that is black screen. on the pc (I have windows xp no qualcomm device in device manager)
Click to expand...
Click to collapse
Its already been posted everywhere in the Moto X development never ever downgrade your BL. and you are not mentioning the proper information.. Please elaborate properly. And yes download the Motorola drivers... Install them restart your pc and then connect your phone with pc and see if something happens also follow what @dagoban said...
Sent from my XT1058 using Tapatalk
@kayserxx any news on your side?
dagoban said:
@kayserxx any news on your side?
Click to expand...
Click to collapse
not the truth, bring it to a technical service and they said they do not recognize the pc, just turn on a green light
my pc does not recognize, have all installed driver not I manage to get lucky to revive
is that many are in the same plan in which I walk, so if you help me to solve this, could help more people
kayserxx said:
not the truth, bring it to a technical service and they said they do not recognize the pc, just turn on a green light
my pc does not recognize, have all installed driver not I manage to get lucky to revive
is that many are in the same plan in which I walk, so if you help me to solve this, could help more people
Click to expand...
Click to collapse
Sorry, I'm having some problems understanding your English. Do you mean you already brought your phone to an authorized Motorola Service Station and they couldn't help you? If you can't get the phone displayed in the device manager as qualcomm device then there is nothing you can do. Make sure you really have all the drivers correctly installed, try another PC etc.
kayserxx said:
had the soak test 5.0.2 v38, turned to kitkat 4.4.4 to do a clean install, but does not grab me the ota 5.0.2 from kitkat, it occurs to me flash the gpt of the soak test and nothing, turned to download first soak test and grab the ota, when they were installing the phone was in black, pin attempt, enter fastboot mode but does nothing that is black screen. on the pc (I have windows xp no qualcomm device in device manager)
Click to expand...
Click to collapse
So you have installed 5.02, then tried to downgrade to 4.4.4, and now your phone has a black screen, and device manager on your PC does not list/see the phone?
KidJoe said:
So you have installed 5.02, then tried to downgrade to 4.4.4, and now your phone has a black screen, and device manager on your PC does not list/see the phone?
Click to expand...
Click to collapse
exact, not take, does not enter fastboot mode, my pc does not recognize it, tried it on windows xp and windows 7, windows are both 32bit and nothing
kayserxx said:
exact, not take, does not enter fastboot mode, my pc does not recognize it, tried it on windows xp and windows 7, windows are both 32bit and nothing
Click to expand...
Click to collapse
Plug it into an AC adapter. Leave it connected (and hopefully charging) over night.
Press/hold the power button until the phone vibrates. Then try connecting it to the PC.

Droid Turbo Not Recognized by RSD Lite

When I plug my phone into my computer and run RSD Lite, no phone appears. The operating system of the phone is completely shot, so I need to flash an image of a fresh operating system. I can't do this without being able to use RSD Lite. Motorola Device Manager doesn't seem to be recognizing any available drivers for the device. I really need this phone unbricked. Any answer would be great.
I guess you should leave your phone in bootloader mode.
In order for RSD lite to work, you have to put your device into bootloader mode by holding vol down while you power on. Also, you need to make sure that you have a version of RSD lite that supports it. I've used 6.2.4 successfully.
TheSt33v said:
In order for RSD lite to work, you have to put your device into bootloader mode by holding vol down while you power on. Also, you need to make sure that you have a version of RSD lite that supports it. I've used 6.2.4 successfully.
Click to expand...
Click to collapse
The phone is in bootloader mode and I'm using version 6.2.4.
roll11tide said:
The phone is in bootloader mode and I'm using version 6.2.4.
Click to expand...
Click to collapse
If that's the case, and your phone is still not recognized, there is either a driver problem or a physical connection problem. Assuming you're on Windows, open the device manager. When you plug in the phone, does a new device appear? If so, your problem is likely driver related. If not, there is a problem with the physical connection, which you can troubleshoot by using a different USB port and/or USB cable.
TheSt33v said:
If that's the case, and your phone is still not recognized, there is either a driver problem or a physical connection problem. Assuming you're on Windows, open the device manager. When you plug in the phone, does a new device appear? If so, your problem is likely driver related. If not, there is a problem with the physical connection, which you can troubleshoot by using a different USB port and/or USB cable.
Click to expand...
Click to collapse
I've ttried using different USB ports and cords. Yes, I tried the cord that came with the phone.
roll11tide said:
I've ttried using different USB ports and cords. Yes, I tried the cord that came with the phone.
Click to expand...
Click to collapse
Okay. So if it's in bootloader mode, and absolutely nothing happens in the windows device manager when you plug in the phone (no connected device sound, no unknown device, no known device, no nothing), and you're positive that that USB cable/ports on your PC are working, then it sounds like the USB port on your phone has stopped working, in which case there isn't much you can do. If there is no obvious physical damage, and the phone was never exposed to water, I would try getting Motorola (not Verizon) to replace it. It's free.
TheSt33v said:
Okay. So if it's in bootloader mode, and absolutely nothing happens in the windows device manager when you plug in the phone (no connected device sound, no unknown device, no known device, no nothing), and you're positive that that USB cable/ports on your PC are working, then it sounds like the USB port on your phone has stopped working, in which case there isn't much you can do. If there is no obvious physical damage, and the phone was never exposed to water, I would try getting Motorola (not Verizon) to replace it. It's free.
Click to expand...
Click to collapse
Something happens, it is just recognized as a Fastboot Quark S.
roll11tide said:
Something happens, it is just recognized as a Fastboot Quark S.
Click to expand...
Click to collapse
Hmm. Well then it is set up correctly. If you can't get RSDlite to work, you could always flash your images manually, since basically all RSDlite does is automate the Fastboot commands that are necessary to do this.
1. Install Minimal ADB and Fastboot (or get Fastboot set up in the way of your choice).
2. Unzip the contents of the firmware that you're trying to flash to the same directory as Fastboot.exe.
3. Look for the .bat file that came in the firmware zip and edit it. You should see all of the fastboot commands necessary to flash the firmware.
4. Start fastboot and perform those commands (in the order that they appear) while the phone is in bootloader mode and plugged into the computer.
TheSt33v said:
Hmm. Well then it is set up correctly. If you can't get RSDlite to work, you could always flash your images manually, since basically all RSDlite does is automate the Fastboot commands that are necessary to do this.
1. Install Minimal ADB and Fastboot (or get Fastboot set up in the way of your choice).
2. Unzip the contents of the firmware that you're trying to flash to the same directory as Fastboot.exe.
3. Look for the .bat file that came in the firmware zip and edit it. You should see all of the fastboot commands necessary to flash the firmware.
4. Start fastboot and perform those commands (in the order that they appear) while the phone is in bootloader mode and plugged into the computer.
Click to expand...
Click to collapse
I have tried flashing multiple images with ADB and fastboot, but neither of them work. Sometimes it will flash and it doesn't work, and sometimes the sparsechunks just don't get accepted into the OS. I do not know why this is happening, but I have gotten fastboot to do something to the phone, it just didn't produce any results.
Well...that's bizarre. The only reasons I can think of for a sparsechunk not successfully flashing is that it's not the right image for your model of phone, you're trying to flash an OTA update zip instead of a full firmware zip or you're trying to flash an image that is a lower version than your bootloader's version. I'm not sure what to make of the fact that it sometimes flashes successfully and sometimes does not. However, if flashing all of the images in the full firmware zip does not help you, using RSDlite won't help you either since it does the exact same thing. If I were you, I'd try to get Motorola to replace it. It's really easy to do. You pretty much just fill out a form and they send you a new one. Sorry I can't be of more help.
TheSt33v said:
Well...that's bizarre. The only reasons I can think of for a sparsechunk not successfully flashing is that it's not the right image for your model of phone, you're trying to flash an OTA update zip instead of a full firmware zip or you're trying to flash an image that is a lower version than your bootloader's version. I'm not sure what to make of the fact that it sometimes flashes successfully and sometimes does not. However, if flashing all of the images in the full firmware zip does not help you, using RSDlite won't help you either since it does the exact same thing. If I were you, I'd try to get Motorola to replace it. It's really easy to do. You pretty much just fill out a form and they send you a new one. Sorry I can't be of more help.
Click to expand...
Click to collapse
Thanks, I am already in the process of having Motorola replace the phone as I figured that would be the most logical option. Thanks for all the help! I will leave this thread open as a mystery to the community that hopefully someone will solve and in the process help someone else.

Can't flash TWRP

Hi. I decided to flash my Honor 3c with Cyanogenmod 12.1. My problem is that i need TWRP (now I have CWM) but i can't flash it to my device. I try to do it by SP Flash Tool, but after i connect my turned off device, I get this error:
BROM ERROR : S_BROM_DOWNLOAD_DA_FAIL (0x7D4)
[H/W] Fail to download DA to baseband chip's internal SRAM!
[HINT]: 1. There's an cable communication problem between FlashTool and BootROM. 2. Target might be shutdown unexpectedly or target lost power supply.
[ACTION] 1. Try again. 2. Proceed H/W checking in download cable and target side com port. 3. Monitor if power-drop occured in target side.
Click to expand...
Click to collapse
Where is the problem? I've tried with 2 different cables and 2 different computers
Ceranzuo said:
Hi. I decided to flash my Honor 3c with Cyanogenmod 12.1. My problem is that i need TWRP (now I have CWM) but i can't flash it to my device. I try to do it by SP Flash Tool, but after i connect my turned off device, I get this error:
BROM ERROR : S_BROM_DOWNLOAD_DA_FAIL (0x7D4)
[H/W] Fail to download DA to baseband chip's internal SRAM!
[HINT]: 1. There's an cable communication problem between FlashTool and BootROM. 2. Target might be shutdown unexpectedly or target lost power supply.
[ACTION] 1. Try again. 2. Proceed H/W checking in download cable and target side com port. 3. Monitor if power-drop occured in target side.
Where is the problem? I've tried with 2 different cables and 2 different computers
Click to expand...
Click to collapse
Is your phone in bootloader mode? Hold Vol down+power to enter fastboot mode and then connect your phone to PC.
If you are already doing that or the problem still persists and have an unlocked bootloader(which I am sure you have), try to flash twrp manually.
muradulislam said:
Is your phone in bootloader mode? Hold Vol down+power to enter fastboot mode and then connect your phone to PC.
Click to expand...
Click to collapse
When I do it, my phone just turns on normally.
How can I check if I have unlocked bootloader? I have unlocked it about 1 year ago, but I did full wipe yesterday.
Ceranzuo said:
When I do it, my phone just turns on normally.
How can I check if I have unlocked bootloader? I have unlocked it about 1 year ago, but I did full wipe yesterday.
Click to expand...
Click to collapse
Vol down+power should boot into fastboot. Turn off the phone, hold both until honor logo shows up, let go of power but hold vol down for about 5 sec more.
If still the same, Turn off your phone, connect USB cable to phone, hold Vol down and connect the cable to computer. It should boot into bootloader now.
If it can not boot into bootloader still, the last is to try adb but that is a bit lengthy.
In bootloader mode, it will be written on phone screen in red whether phone is locked, unlocked or relocked.
Wipe does not effect bootloader status so it's still unlocked imo.
muradulislam said:
If still the same, Turn off your phone, connect USB cable to phone, hold Vol down and connect the cable to computer. It should boot into bootloader now.
Click to expand...
Click to collapse
After this, I got this text on my screen:
FASTBOOT&RESCUE MODE
Please connect usb cable to your computer and open hisuite
Click to expand...
Click to collapse
Ceranzuo said:
After this, I got this text on my screen:
FASTBOOT&RESCUE MODE
Please connect usb cable to your computer and open hisuite
Click to expand...
Click to collapse
It did not say anything about phone unlocked in red?
muradulislam said:
It did not say anything about phone unlocked in red?
Click to expand...
Click to collapse
Nope. Maybe I was wrong and I have never unlocked it? I don't remember, but I did something when I was upgrading my phone to Android 4.4.2
Ceranzuo said:
Nope. Maybe I was wrong and I have never unlocked it? I don't remember, but I did something when I was upgrading my phone to Android 4.4.2
Click to expand...
Click to collapse
At least it should say, phone locked. Saying nothing is a phenomenon i never heard before but I usually go for newer versions. May be that's the case.
Anyways use adb to fire this command
Fastboot OEM device-info
To be sure if its locked or not.
To setup adb, download and install latest Android SDK, run the program and only download platform-tools.
Your phone is international variant and it came with locked bootloader, I am sure sp tools unlocked it coz otherwise CWM could not be flashed.
Right click platform-tools folder and select run command prompt window here and type the above command
If the bootloader is unlocked (it will tell you if it is), copy the twrp image to platform-tools folder and rename it to twrp.img and fire this command
Fastboot flash recovery twrp.img
And try to reboot into recovery after disconnecting from pc and simultaneously holding power+ Vol up.
edit: nevermind, i forghot about something...
muradulislam said:
If the bootloader is unlocked (it will tell you if it is), copy the twrp image to platform-tools folder and rename it to twrp.img and fire this command
Fastboot flash recovery twrp.img
Click to expand...
Click to collapse
Should I do this when my phone is switched off?
Ceranzuo said:
Should I do this when my phone is connected to pc or not? Switched off?
Click to expand...
Click to collapse
When your phone is connected to your pc in fastboot mode.
Lemme know how did it go, will reply back in the morning. Hope everything works fine for you.
Sent from my PLK-L01 using XDA Labs
muradulislam said:
When your phone is connected to your pc in fastboot mode.
Sent from my PLK-L01 using XDA Labs
Click to expand...
Click to collapse
Ok, after I typed this command, there appeared this message in window:
<waiting for any device>
Click to expand...
Click to collapse
after this I reboot into recovery mode, but there is still CWM, not TWRP
Ceranzuo said:
Ok, after I typed this command, there appeared this message in window:
<waiting for any device>
after this I reboot into recovery mode, but there is still CWM, not TWRP
Click to expand...
Click to collapse
You dont have your phone drivers installed. Google Huawei USB drivers and install them or use hisuite to install drivers for your phone.
After driver installation, do the same process again.
My bad. I assumed you would have drivers already installed
Sent from my PLK-L01 using XDA Labs
muradulislam said:
You dont have your phone drivers installed. Google Huawei USB drivers and install them or use hisuite to install drivers for your phone.
After driver installation, do the same process again.
My bad. I assumed you would have drivers already installed
Sent from my PLK-L01 using XDA Labs
Click to expand...
Click to collapse
I have already installed many drivers from different sites. I will try with hisuite
Ceranzuo said:
I have already installed many drivers from different sites. I will try with hisuite
Click to expand...
Click to collapse
Hisuite is the best option. Even if that does not work (there is a chance of that), Google Kouch's universal drivers and install those.
May have to manually install dribers if nothing works.
Lemme know how did it go. Will get back to you in the morning if nobody else came along (but someone surely will before that).
Have a nice day/night depending on your time zone
Sent from my PLK-L01 using XDA Labs
---------- Post added at 07:41 PM ---------- Previous post was at 07:31 PM ----------
Lemme get my teacher for you
@DigiGoon
Sent from my PLK-L01 using XDA Labs
I installed Hisuite and connected my phone. Windows have downloaded drivers automatically. And still the same...
But I forgot to tell you that when I connecting my switched off phone, my pc says "USB Device Not Recognized" (or something like that, I dont have english version of windows). Everything is ok when my phone is switched on...
This phone is cursed. I try to give up and stay on my current ROM, so I installed Nova Launcher, but setting it as default doesn't work :/
Thanks for trying to help me anyway.
Ceranzuo said:
I installed Hisuite and connected my phone. Windows have downloaded drivers automatically. And still the same...
But I forgot to tell you that when I connecting my switched off phone, my pc says "USB Device Not Recognized" (or something like that, I dont have english version of windows). Everything is ok when my phone is switched on...
This phone is cursed. I try to give up and stay on my current ROM, so I installed Nova Launcher, but setting it as default doesn't work :/
Thanks for trying to help me anyway.
Click to expand...
Click to collapse
I was awake just for your post. I think I got the problem. You need fastboot drivers imo but I would have to read a bit before I can suggest how to go about it.
Am busy tomorrow but will try to get back to you in the evening (GMT+5 time zone).
Can never be 100% sure but still I am confident, your problem has a solution. Just bear with me a day or two
Sent from my PLK-L01 using XDA Labs
Ceranzuo said:
I installed Hisuite and connected my phone. Windows have downloaded drivers automatically. And still the same...
But I forgot to tell you that when I connecting my switched off phone, my pc says "USB Device Not Recognized" (or something like that, I dont have english version of windows). Everything is ok when my phone is switched on...
This phone is cursed. I try to give up and stay on my current ROM, so I installed Nova Launcher, but setting it as default doesn't work :/
Thanks for trying to help me anyway.
Click to expand...
Click to collapse
Boot into recovery mode, no matter on which recovery are you on, and execute this command:
Code:
adb devices
And see the output, if it says something like:
Code:
**some_number** recovery
then it means there is no problem in the detection of your device by PC, if it does not, then check if the micro USB socket in the device is in good condition.
And I must ask: Are you able to do any operations on device via PC after connecting it?
DigiGoon said:
Boot into recovery mode, no matter on which recovery are you on, and execute this command:
Code:
adb devices
And see the output, if it says something like:
Code:
**some_number** recovery
then it means there is no problem in the detection of your device by PC, if it does not, then check if the micro USB socket in the device is in good condition.
Click to expand...
Click to collapse
I did it and it says some number and recovery
DigiGoon said:
And I must ask: Are you able to do any operations on device via PC after connecting it?
Click to expand...
Click to collapse
In "usb storage media" or something like that? Yes, I do.
Ceranzuo said:
I did it and it says some number and recovery
Click to expand...
Click to collapse
Okay, then it means that there is no problem in the connection. You are using SP Flash tool in which mode?
Sent from my PLK-L01 using Tapatalk

PC will not detect Mi Mix

Mix
7.0 NRD90M
MIUI Version: Miui Global 9.2 | Stable 9.2.1.0 (NAHMIEK)
kernel: 3.18.31 perf-g0bf156d-01070-g4aac0b4a
Phone came unlocked from seller HongKong Goldway on Aliexpress.
I have tried to download the usb drivers for my laptop which is on windows 10 and a PC running windows 7 and did that update driver thing and tried to use the downloaded winusb_inf file. I've also tried going into windows INF folder and right clicking that wdptmp.inf file and trying "install".
The laptop says Unknown USB device ( Device Descriptor Request Failed) and the PC says Unknown Device. Both are under the USB section on Device Manager
I installed ADB Fastboot tools, turned the phone off and held power + vol down to go into "Fastboot" where it loads a white bunny with a green russian hat holding cords behind a green android robot. Fastboot on the computer doesn't detect any devices.
I also tried Mi Suite and nothing detects. I am using the original usb type C cord and I also tried 3 different usb Type C cords.
Any help guys?? (Also I can't find any update app icon anymore...is that new?)
I want to install TWRP and root so i can do that performance tweak for the mix. and load up a custom rom.
CanadaMix said:
Mix
7.0 NRD90M
MIUI Version: Miui Global 9.2 | Stable 9.2.1.0 (NAHMIEK)
kernel: 3.18.31 perf-g0bf156d-01070-g4aac0b4a
Phone came unlocked from seller HongKong Goldway on Aliexpress.
I have tried to download the usb drivers for my laptop which is on windows 10 and a PC running windows 7 and did that update driver thing and tried to use the downloaded winusb_inf file. I've also tried going into windows INF folder and right clicking that wdptmp.inf file and trying "install".
The laptop says Unknown USB device ( Device Descriptor Request Failed) and the PC says Unknown Device. Both are under the USB section on Device Manager
I installed ADB Fastboot tools, turned the phone off and held power + vol down to go into "Fastboot" where it loads a white bunny with a green russian hat holding cords behind a green android robot. Fastboot on the computer doesn't detect any devices.
I also tried Mi Suite and nothing detects. I am using the original usb type C cord and I also tried 3 different usb Type C cords.
Any help guys?? (Also I can't find any update app icon anymore...is that new?)
I want to install TWRP and root so i can do that performance tweak for the mix. and load up a custom rom.
Click to expand...
Click to collapse
What about miflash, it will ask you to install drivers, they are bundled with miflash
james1089 said:
What about miflash, it will ask you to install drivers, they are bundled with miflash
Click to expand...
Click to collapse
Hi thanks for the reply,
Is that the program that has the "RESTESTING" and "INSTALL" button/options? If so. I've tried clicking install and it says its finished. If this is the same program were talking about, it didn't do anything to help detect the phone.
CanadaMix said:
Hi thanks for the reply,
Is that the program that has the "RESTESTING" and "INSTALL" button/options? If so. I've tried clicking install and it says its finished. If this is the same program were talking about, it didn't do anything to help detect the phone.
Click to expand...
Click to collapse
Sounding like you might have a vendor ROM installed, you should follow the guide in the guide's section, follow the guide for installing twrp with vendor ROM. The unlocked bootloader is a sure sign the vendor installed their own ROM.
james1089 said:
Sounding like you might have a vendor ROM installed, you should follow the guide in the guide's section, follow the guide for installing twrp with vendor ROM. The unlocked bootloader is a sure sign the vendor installed their own ROM.
Click to expand...
Click to collapse
interesting. I thought my miui version meant that it wasn't a vendor rom? in any case, i still can't install TWRP if i can't get my phone to detect on any pc...
CanadaMix said:
interesting. But I cant install TWRP if my pc doesn't detect the phone other than "unknown device". I've also tried installing usb drivers manually in Device Manager.. thats why I'm here lol
Click to expand...
Click to collapse
Yea the guide tells you how to install the drivers, miflash has an option to install driver's. From fastboot you bypass the ROM
http://en.miui.com/thread-345974-1-1.html#post_6279092
james1089 said:
Yea the guide tells you how to install the drivers, miflash has an option to install driver's. From fastboot you bypass the ROM
Click to expand...
Click to collapse
I've already installed adb fastboot and all that on my pc. Booted my device into fastboot mode. fastboot does NOT detect any devices though. see my issue? i cant do anything from fastboot because nothing is detected.
Also i only have 4 numbers...doesn't that mean its NOT vendor?
CanadaMix said:
I've already installed adb fastboot and all that on my pc. Booted my device into fastboot mode. fastboot does NOT detect any devices though. see my issue? i cant do anything from fastboot because nothing is detected.
Click to expand...
Click to collapse
No follow the guide for the correct install of driver's, disable driver signature in windows 10.
http://en.miui.com/thread-345974-1-1.html#post_6279092
There are 1000s of people on this forum who have done the same thing you are trying to do. So basically you are trying to get China dev ROM installed through miflash, then your PC will recognize it then you can install the rest after.
Search vendor ROM mi mix, even if it isn't vendor ROM sounds like you are still going to follow the same guide.
Have you tried another PC? Don't see anyone else complaining about not detected
james1089 said:
No follow the guide for the correct install of driver's, disable driver signature in windows 10.
http://en.miui.com/thread-345974-1-1.html#post_6279092
There are 1000s of people on this forum who have done the same thing you are trying to do. So basically you are trying to get China dev ROM installed through miflash, then your PC will recognize it then you can install the rest after.
Search vendor ROM mi mix, even if it isn't vendor ROM sounds like you are still going to follow the same guide.
Click to expand...
Click to collapse
I've already tried this and still nothing comes up on miflash or anything else. i swear im not retarded. I tried it on 2 laptops running win 10 and a pc desktop running win 7. my redmi note 4 global detects on all of them no problem which is making me frustrated here.
james1089 said:
No follow the guide for the correct install of driver's, disable driver signature in windows 10.
http://en.miui.com/thread-345974-1-1.html#post_6279092
There are 1000s of people on this forum who have done the same thing you are trying to do. So basically you are trying to get China dev ROM installed through miflash, then your PC will recognize it then you can install the rest after.
Search vendor ROM mi mix, even if it isn't vendor ROM sounds like you are still going to follow the same guide.
Have you tried another PC? Don't see anyone else complaining about not detected
Click to expand...
Click to collapse
i cant install china dev rom if miflash doesn't even detect anything plugged in. literally about to smash my mix. yes i tried to follow that guide and similar ones like it. and yes i disabled signature
installed drivers from miflash, disabled driver sig, put phone into fastboot, plugged it in the pc, clicked REFRESH on miflash. nothing appears.
I'm not crazy.
CanadaMix said:
i cant install china dev rom if miflash doesn't even detect anything plugged in. literally about to smash my mix. yes i tried to follow that guide and similar ones like it. and yes i disabled signature
installed drivers from miflash, disabled driver sig, put phone into fastboot, plugged it in the pc, clicked REFRESH on miflash. nothing appears.
I'm not crazy.
Click to expand...
Click to collapse
Did you try the 3 methods.
http://en.miui.com/thread-414449-1-1.html
james1089 said:
Did you try the 3 methods.
http://en.miui.com/thread-414449-1-1.html
Click to expand...
Click to collapse
i have tried 2 and 3, nothing. method 1's steps didnt really make any sense to me so i didnt do that one.
im dumbfounded because im reading posts on XDA and MIUI forums and theres like 30% of mi mix owners that never found a solution to this while the other portion did easily. I have no idea what I could be doing wrong and I'm starting to think it's the phone and not my laptop. I also found out that when i go into fastboot mode on my mix, it only stays in fastboot mode for like 30 seconds and then ejects itself out of fastboot mode (im not sure if this is normal)
Ive also tried to download older official china roms and tried updating them through the mix's updater option. nothing. what in the hell is going on here?!??!?!
CanadaMix said:
Mix
7.0 NRD90M
MIUI Version: Miui Global 9.2 | Stable 9.2.1.0 (NAHMIEK)
kernel: 3.18.31 perf-g0bf156d-01070-g4aac0b4a
Phone came unlocked from seller HongKong Goldway on Aliexpress.
I have tried to download the usb drivers for my laptop which is on windows 10 and a PC running windows 7 and did that update driver thing and tried to use the downloaded winusb_inf file. I've also tried going into windows INF folder and right clicking that wdptmp.inf file and trying "install".
The laptop says Unknown USB device ( Device Descriptor Request Failed) and the PC says Unknown Device. Both are under the USB section on Device Manager
I installed ADB Fastboot tools, turned the phone off and held power + vol down to go into "Fastboot" where it loads a white bunny with a green russian hat holding cords behind a green android robot. Fastboot on the computer doesn't detect any devices.
I also tried Mi Suite and nothing detects. I am using the original usb type C cord and I also tried 3 different usb Type C cords.
Any help guys?? (Also I can't find any update app icon anymore...is that new?)
I want to install TWRP and root so i can do that performance tweak for the mix. and load up a custom rom.
Click to expand...
Click to collapse
Have you tried updating driver software to USB MTP?
omerbagi10 said:
Have you tried updating driver software to USB MTP?
Click to expand...
Click to collapse
Hey thanks for the reply.
Do you see picture 1 you uploaded, where its device manager and you can see Portable Devices and there you have that One A2001 device that shows up?
I don't have ANYTHING that pops up under portable devices or portable storage.
Mine only has a notification under the USB serial bus controllers. Mine says only this
Now, I know what you mean by trying to install the MTP USB Device, except you can't do that when you have this kind of USB error because it doesn't even detect a device to even update a driver to MTP.
If you read back you'll see that I have tried installing USB drivers before, I've also used the MiFlash tool to install drivers through there. Still nothing. If someone can find a fix I'll paypal them a few bucks for their trouble because I seriously don't know what to do from here. I've searched many forum posts on here, miui forums, reddit and everyone seems to at least have something detect in their Device Manager as a device. OR some people are able to detect their device in ADB boot but mine doesn't and mine also can only stay in fastboot for 30 seconds before it kicks itself out.
I also don't believe I have a vendor rom because it only has 4 numbers despite coming in the mail already with an unlocked bootloadeder.
CanadaMix said:
Hey thanks for the reply.
Do you see picture 1 you uploaded, where its device manager and you can see Portable Devices and there you have that One A2001 device that shows up?
I don't have ANYTHING that pops up under portable devices or portable storage.
Mine only has a notification under the USB serial bus controllers. Mine says only this
Click to expand...
Click to collapse
Can you send me a picture of your device manager window? (It doesnt have to be under portable devices/storage, send me a picture and I will have a look).
omerbagi10 said:
Can you send me a picture of your device manager window? (It doesnt have to be under portable devices/storage, send me a picture and I will have a look).
Click to expand...
Click to collapse
ok hold on ill boot up my laptop. my previous post was a picture of just an example from google. lol
omerbagi10 said:
Can you send me a picture of your device manager window? (It doesnt have to be under portable devices/storage, send me a picture and I will have a look).
Click to expand...
Click to collapse
ok this is my laptop
CanadaMix said:
ok this is my laptop
Click to expand...
Click to collapse
Try right clicking on the unknown usb device and if it shows that you can update your driver software so try doing what I sent in my first reply (I hope your phone is connected to your pc in this picture ?)
omerbagi10 said:
Try right clicking on the unknown usb device and if it shows that you can update your driver software so try doing what I sent in my first reply (I hope your phone is connected to your pc in this picture )
Click to expand...
Click to collapse
phone is connected. and ive already tried what you're guide says. except this is what it looks like on mine\
no MTP option at all
when i uncheck compatible hardware box (there is no mtp as far as i looked in the options)
I believe yours gives you the MTP option because your computer picked it up as a device. Whereas mine is having some kind of USB error and doesn't know wtf is plugged in? The thing is, it will detect my Redmi Note 4 Global with no problem... so
CanadaMix said:
phone is connected. and ive already tried what you're guide says. except this is what it looks like on mine\
no MTP option at all
when i uncheck compatible hardware box (there is no mtp as far as i looked in the options)
I believe yours gives you the MTP option because your computer picked it up as a device. Whereas mine is having some kind of USB error and doesn't know wtf is plugged in? The thing is, it will detect my Redmi Note 4 Global with no problem... so
Click to expand...
Click to collapse
Damm.
IDK maybe there is a problem with your charging port.
You can try another thing, If you have another phone with a USB type C port and you have a USB type C to USB type C charging cable, then connect these 2 phone and try transferring files from one phone the to other (Did it with my phone and my friend's Nexus 5X).

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