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Incredible S owners in the U.S. No Warranty Coverage By Htc

I called HTC to see if my phone will be coverd if anything happens to it and I was told that they do not cover this phone. Gave them my IEMI # and SN #. This is bad news if somthing happens might return the phone bc of this.

and why would that be?

Hawkysoft said:
and why would that be?
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They said that the serial # and IEMI # are not supported by them. I let them know that is was bought in the US and it works on T-mobile services. I am pissed bc the guys at popular electronics said it would be covered here in the US. Also the phone is a world phone so it should be covered here.

That's strange....its a HTC phone...HTC repair in the USA probably want replace the phone unless its the Verizon version....maybe the HTC overseas will cover it since that's the real market the phone was meant to be sold in.
Sent from my HTC Incredible S using XDA App

KROMO50 said:
They said that the serial # and IEMI # are not supported by them. I let them know that is was bought in the US and it works on T-mobile services. I am pissed bc the guys at popular electronics said it would be covered here in the US. Also the phone is a world phone so it should be covered here.
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Is your model a S710E? If so, it's a European model, so it's no surprise it's not supported in the US.

thedosbox said:
Is your model a S710E? If so, it's a European model, so it's no surprise it's not supported in the US.
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I don't think that's the case, I have an S710E which I bought in India and it runs the Asian ROM.

Cardiiiii said:
I don't think that's the case, I have an S710E which I bought in India and it runs the Asian ROM.
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The North American model # is S710A. Don't India/Asia use the same 3G frequencies as Europe?

KROMO50 said:
They said that the serial # and IEMI # are not supported by them. I let them know that is was bought in the US and it works on T-mobile services. I am pissed bc the guys at popular electronics said it would be covered here in the US. Also the phone is a world phone so it should be covered here.
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Have you already contacted popular electronics ??

Enes_81 said:
Have you already contacted popular electronics ??
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I have the S710E model and yes i did call popular electronics. They first told me it would be covered even before i bought the phone i called HTC and asked if it would be covered and they said yes so did popular electronics. But when i called htc back with my IEMI # they said it is not supported in there system . Then popular electronics change there story by saying it might be covered and they don't really know anymore bunch of bull****. I guess i will have to call HTC Europe if i have problems. What number would i call if i have the S710E model.

They shouldn't have sold you a European device in the first place.
Tell them you wish to have it replaced by an American one.
I'm pretty sure it's illegal to sell a European device in America, so if they refuse your offer, warn them that you will take legal steps if necessary.
It's a high end smartphone for crying out loud, after-sales should be the least bit of your worries.

They shouldn't have sold you a European device in the first place.
Tell them you wish to have it replaced by an American one.
I'm pretty sure it's illegal to sell a European device in America, so if they refuse your offer, warn them that you will take legal steps if necessary.
It's a high end smartphone for crying out loud, after-sales should be the least bit of your worries.
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If you're using the phone on Tmobile US the only phone you can use is the international version which is model number s710e. You will not find a US version of the phone. The US sellers are selling phones they imported from overseas.
Sent from my HTC Incredible S using XDA App

NardVa said:
If you're using the phone on Tmobile US the only phone you can use is the international version which is model number s710e. You will not find a US version of the phone. The US sellers are selling phones they imported from overseas.
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This.
Lesson learned - don't trust the sales B.S. from a grey market importer.

thedosbox said:
This.
Lesson learned - don't trust the sales B.S. from a grey market importer.
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This has been the case for well over a decade. To my knowledge, only Nokia and SE have given warranty support for their grey-market phones and only to certain ones. If a buyer was Really interested in a warranty for their grey-market phones, then they should've purchased one through squaretrade.

Ok great news for U.S. Incr. S owners. Just got an email from HTC and the phone is coverd by HTC USA for 24 months haha till June 2013. This is great news. Here is the email. Just call HTC and give them your IEMI # and Ser. #
Dear Kassem Khromachou,
Thank you for contacting HTC!
We do support your device for repair at our Service Center in Texas, USA. Warranty coverage will depend on a diagnosis by one of our certified technicians. Please have your Incredible's serial number ready, and contact Customer Care at 1.888.617.1113 for service options.
Thanks for choosing HTC! We look forward to your call.
HTC Customer Care
1.888.617.1113
Sun – Sat 8AM to 8PM EST
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11USCW20ENA001446.
Sincerely,
Chris
HTC

That's good news. I thought the warranty would be 12 months but 24 months is even better.
Sent from my HTC Incredible S using XDA App

HTC phones are always sold in wrong place.I got an S710E in the north of China.The dealer told me that it shoud be sold in HongKong.

[Q] Anyone using (US) Dev Edition or (US) 32 GB Unlocked outside the US?

Hey there,
I want to understand the process of claiming the warranty of a US HTC One outside of the US. Perhaps, someone has done it? I'm from India and will be going to Canada soon. I faintly remember something about paying $15 and being able to claim the warranty. The camera issue is forcing me to consider this as the only option!
For what it's worth, I called up the HTC people in India and they're saying that they won't honour the warranty; but I think if I can get an email from HTC USA asking them to honour my claim they'll cave.
Any suggestions?

raghav2511 said:
Hey there,
I want to understand the process of claiming the warranty of a US HTC One outside of the US. Perhaps, someone has done it? I'm from India and will be going to Canada soon. I faintly remember something about paying $15 and being able to claim the warranty. The camera issue is forcing me to consider this as the only option!
For what it's worth, I called up the HTC people in India and they're saying that they won't honour the warranty; but I think if I can get an email from HTC USA asking them to honour my claim they'll cave.
Any suggestions?
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Hello,
From what I understand, buying any sort of device from another country will generally mean you will not have a warranty unless the product provides an international warranty, otherwise, i believe that international laws may prevent you from using a warranty from your current country.
For what it is worth you could contact the HTC people in the USA and attempt to see what they say. I guess it would be fair for them to replace it for you, but I'm not completely sure about the international laws relating to the subject.
Overall, just try to contact the HTC people in the USA and see what they say. Chances are, their say will be final.
Good Luck

Youssef26500 said:
Hello,
From what I understand, buying any sort of device from another country will generally mean you will not have a warranty unless the product provides an international warranty, otherwise, i believe that international laws may prevent you from using a warranty from your current country.
For what it is worth you could contact the HTC people in the USA and attempt to see what they say. I guess it would be fair for them to replace it for you, but I'm not completely sure about the international laws relating to the subject.
Overall, just try to contact the HTC people in the USA and see what they say. Chances are, their say will be final.
Good Luck
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Thanks for your reply! That's what I did. I'm waiting to hear back from them. Let's hope they agree!

Any Canadians with carrier locked z1?

Would you please post if the bootloaders are locked or unlocked on your device and from which carrier thanks
Sent from my SGH-T989D using xda app-developers app

Bootloader is locked, Rogers C6906 , but network is unlockable if you purchase code. if you want an unlockable bootloader, 100% avoid sim-locked phone, just buy a sim free phone.

Where did you purchase the unlock code from ?
Sent from my SGH-T989D using xda app-developers app

Well, Google "unlock cell", unveils return tons of option, you will need to do research which one is reliable tho, some people go on ebay and it is cheaper at your own risk.
Sent from my C6906 using xda app-developers app

maxboy said:
Bootloader is locked, Rogers C6906 , but network is unlockable if you purchase code. if you want an unlockable bootloader, 100% avoid sim-locked phone, just buy a sim free phone.
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Where did you get your 6906?...
Can you get more and sell em on ebay ?
Sent from my C6602 using xda app-developers app

greatremix said:
Where did you get your 6906?...
Can you get more and sell em on ebay ?
Sent from my C6602 using xda app-developers app
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Arr.....i got mine from rogers, they seem to have some stocks that they said just drop by, no need to hold or reserve. so i GUESS Sony store has unlock phone in-stock too.
and i won't get more or selling, so, sorry man, lol.

Is Sony selling unlocked LTE model in Canada or only HSPA+?

maxboy said:
Arr.....i got mine from rogers, they seem to have some stocks that they said just drop by, no need to hold or reserve. so i GUESS Sony store has unlock phone in-stock too.
and i won't get more or selling, so, sorry man, lol.
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I am here in U.S. so I am definitely out of luck. /_\

maxboy said:
Bootloader is locked, Rogers C6906 , but network is unlockable if you purchase code. if you want an unlockable bootloader, 100% avoid sim-locked phone, just buy a sim free phone.
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Can you please try this to see if the bootloader is unlockable or not ? Thanks !
First, you should confirm that it is possible to unlock the boot loader of your phone by checking the service menu. In your phone, open the dialler and enter *#*#7378423#*#* to access the service menu.
In your phone, tap Service info > Configuration > Rooting Status. If Bootloader unlock allowed says Yes, then you can continue with the next step. If it says No, or if the status is missing, your device cannot be unlocked.
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attanasi0 said:
Can you please try this to see if the bootloader is unlockable or not ? Thanks !
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It is not
Bootloader unlock allowed: No
Roger 6906

fredastere said:
It is not
Bootloader unlock allowed: No
Roger 6906
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Ah damn ! Merci !

Unfortunately no Sony Store in the Toronto area has any unlocked phones in stock, or if they did they are hoarding them
Supposedly the stores will be getting their unlocked phones on Friday and stores are doing pre-orders now. This whole "launch" is pretty discouraging - as it seems like there are not that many phones available - my local store is only getting 4 black phones - I'm number 5 so won't be getting one until the end of October - which is when the next shipment is expected. I wasn't even told there was a pre-order system setup - even when I visited the store beforehand trying to get a glimpse of a display model. There wasn't any then, but there is one now - so my trip wasn't a total waste of time. Finally got a chance to see a working model.
Locked phones are available but seem to be selling slower - either that or they got more stock. Maybe Sony Canada didn't anticipate there would be demand for off-contract phones?
If anybody knows of any Toronto/GTA locations that still have open pre-orders I would like to know. A friend just picked up a Rogers locked one today.

ksoze said:
Unfortunately no Sony Store in the Toronto area has any unlocked phones in stock, or if they did they are hoarding them
Supposedly the stores will be getting their unlocked phones on Friday and stores are doing pre-orders now. This whole "launch" is pretty discouraging - as it seems like there are not that many phones available - my local store is only getting 4 black phones - I'm number 5 so won't be getting one until the end of October - which is when the next shipment is expected. I wasn't even told there was a pre-order system setup - even when I visited the store beforehand trying to get a glimpse of a display model. There wasn't any then, but there is one now - so my trip wasn't a total waste of time. Finally got a chance to see a working model.
Locked phones are available but seem to be selling slower - either that or they got more stock. Maybe Sony Canada didn't anticipate there would be demand for off-contract phones?
If anybody knows of any Toronto/GTA locations that still have open pre-orders I would like to know. A friend just picked up a Rogers locked one today.
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unlocked one doesn't start distributing until Friday at the earliest, yeah, they are only allocating a tiny amount to Canada which is why we are getting it first before the US.

attanasi0 said:
Ah damn ! Merci !
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anyone in canada get the new firmware update?

Gitaroo said:
anyone in canada get the new firmware update?
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I'm all updated and running on 14.1.G.1.534
So guess we're still one rev behind.

Hold on guys - what does this mean for US people? I'm about to get a Canadian friend to buy a Z1 from Bell and ship it over to me in the US for use with AT&T. Will I have any issues? I don't want to return another phone if it doesn't work for me.

AhsanU said:
Hold on guys - what does this mean for US people? I'm about to get a Canadian friend to buy a Z1 from Bell and ship it over to me in the US for use with AT&T. Will I have any issues? I don't want to return another phone if it doesn't work for me.
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I would advise against getting a Bell model - unless you're getting a discount. If you're paying the full price that Bell is asking for ($699 + tax), you might as well get the factory unlocked version directly from Sony for the same price. Rogers has the purple colour locked down if that's your preference, so only Black or White available from other sources.

ksoze said:
I would advise against getting a Bell model - unless you're getting a discount. If you're paying the full price that Bell is asking for ($699 + tax), you might as well get the factory unlocked version directly from Sony for the same price. Rogers has the purple colour locked down if that's your preference, so only Black or White available from other sources.
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Thing is, I've gotten pretty desperate. I contacted Bell and in order to be able to use the phone in the US, the carrier does need to unlock it. That's an added fee of 60 dollars from Bell. I also contacted a Sony store in Markham, ON and they said that the earliest I can get an unlocked one from them would be a month or so from now, or until their next shipment.

AhsanU said:
Thing is, I've gotten pretty desperate. I contacted Bell and in order to be able to use the phone in the US, the carrier does need to unlock it. That's an added fee of 60 dollars from Bell. I also contacted a Sony store in Markham, ON and they said that the earliest I can get an unlocked one from them would be a month or so from now, or until their next shipment.
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Just buy direct from Sony man - no need to pay extra for carrier unlock, and no carrier bloatware. Bell is selling it a $699, then you pay $60 to unlock, then there's the 13% Tax - that's about $860.
If you can't wait that long, see if you can get it from Rogers since they are selling it for $599 off-contract. At least you save a bit.
I myself will be getting it from my provider because hardware upgrade - picking one up tonight.

AhsanU said:
Thing is, I've gotten pretty desperate. I contacted Bell and in order to be able to use the phone in the US, the carrier does need to unlock it. That's an added fee of 60 dollars from Bell. I also contacted a Sony store in Markham, ON and they said that the earliest I can get an unlocked one from them would be a month or so from now, or until their next shipment.
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Alright - just got back home after fighting rush hour traffic from Yorkdale Mall.
This whole experience has seriously cast doubts as to whether I will ever purchase another new Sony phone again.
I have been given so much misinformation both over the phone and in person its getting ridiculous. It seems that they really want you to be physically at the store so that they can upsell you on other items - I was told over the phone that the box doesn't contain headphones, so that I should go there and pick out one or maybe even a bluetooth headset. All this when I just simply asked about the pre-order status.
The latest I have heard was that all stores are taking pre-orders and the warehouse will be shipping out units to the stores as they are placed. I had one salesperson tell me over the phone that the black unit was heavily back ordered (negative inventory), while the white was still available - only to get to the store and told that it doesn't matter - they're both backordered. They can't even guess at when I would be getting a phone. I was also told that the 18th was the official launch date and they weren't allowed to release the phones, which coincides with other info from this thread. The problem is that I was also told today that the Upper Canada Mall location had inventory since yesterday and they just sold the last one today!!! WTF? I've been told that I would get one next week, end of Oct. or even next month - this has all been extremely frustrating.
I really wish they would just allow you to pre-order online and have it shipped to the store like a normal retailer would.
AhsanU - if you want to put me in contact with your friend I can let them know when I receive my phones (2 on pre order), or ask them to get to the closest Sony store and just put down a deposit and hope for the best. Bell and Rogers are notorious for overcharging for everything, whereas Telus is a bit better, but they will all take advantage you given the chance. The unlocking fee is only supposed to be $50 but I'm not sure if they included the tax already. Why do they insist on locking the phones when you're either buying the phone outright or signing a contract that stipulates financial penalties when breaking said contract. In Asia, none of the phones are locked and companies actually compete with each other. I just hope there is a special place in hell for all these telecommunication executives...

Sony canada rep told me unlocking Rogers phone voids warranty

I was going to buy another bell Z1 for my gf but apparently bell does not allow Sony store to sell the phone without activating it.
so i was going to buy rogers Z1 and unlock it but they told me unlocking rogers phone will void warranty.
basically this is what they are saying. Rogers Z1 is 100CAD cheaper than unlocked Z1(699+tax), meaning i am loaning (yes he said it! WTH i am paying the full price) the device from rogers even if i do pay the full price rogers ask for no commitment device price.
I argued with them that what if I go to Sony service center directly when i need warranty, and they said Sony mobile dept won't be able to perform any service if it's carrier locked phone because Sony sold all the rights to service providers that i have to go through the provider warranty to get it figured out, then they can send it to Sony to fix it.....
they also said if i unlock the phone, they will not accept it for return or exchange even if it's bad unit in brand new condition.(exchange policy is usually 30min talk time or 15 days, whichever is earlier)
are these guys trying to sell me an unlocked Z1 which cost 100 bucks more? or is it true that they are saying?
ps. when i went to samsung service center about 6 months ago with broken LCD on s4, they didn't even asked which provider i am with, but just asked for the proof of purchase. I guess if everything that they said is true then Sony canada is not taking responsibility for their phone?!!!!
I am so glad i didn't buy C6903 originated from HK because it looks like there's no way in hell sony canada will provide coverage for it.

Unlocking the bootloader cos the warranty. But you are talking about aim unlocking (I think) that may void any carrier warranty but (afaik) will not void any warranty from Sony
Sent from my C6903 using XDA Premium 4 mobile app

Do warranty centers accept your Note 4 with knox 0x1? Discuss your experience here!

So, while I'm still unsure whether to root my Note 4 or not, I would like to discuss about your experiences with warranty centers and whether they care about knox counter or ROM that is running. I live in Europe and as far as rooting is concerned, it looks like we have better laws than people in the other continents. If you, by any chance, already had your phone sent for warranty, can share your experience here and whether your phone was accepted for repairing?

Sent my note4 back to samsung.Rooted and knox status 0x1.No problem at all phone was fixed without any questions.Country:Netherlands.

aartvv said:
Sent my note4 back to samsung.Rooted and knox status 0x1.No problem at all phone was fixed without any questions.Country:Netherlands.
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Wow, I might just root then!

Tauras said:
Wow, I might just root then!
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Be careful dude. Aartvv comes from Netherland, country where a lot of things is allowed

cornelito said:
Be careful dude. Aartvv comes from Netherland, country where a lot of things is allowed
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I think I'll try to root. Not sure if repair centers are experienced enough to know about knox counter. I can always just flash the stock rom and just ignore the 0x1. I'll see what others say.

EUROPE has the best warranties, no matter what electronic item you buy. USA has the worst, only 1 year, and you have to fight hard sometimes to get warranty honored. I have a N910C and I am in USA atm, I'm SURE this phone is NOT covered by warranty here because it is not an American model. Similar thing happened to my galaxy S3 i9300, I asked Samsung for a screen replacement, and I was willing to pay, but then they refused because it is an international model.
So if you are in Europe, just root away!

xdm9mm said:
EUROPE has the best warranties, no matter what electronic item you buy. USA has the worst, only 1 year, and you have to fight hard sometimes to get warranty honored. I have a N910C and I am in USA atm, I'm SURE this phone is NOT covered by warranty here because it is not an American model. Similar thing happened to my galaxy S3 i9300, I asked Samsung for a screen replacement, and I was willing to pay, but then they refused because it is an international model.
So if you are in Europe, just root away!
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Click to collapse
Sometimes that does matter. I bought a Nokia lumia 1520 and even with proof of purchase they wouldn't cover it because it was a 1520 that wasn't made for the European market. I'd have to send it in to that market to get it fixed. I understand completely. But if it were a European device purchased in Europe, they'd have to fix it. So yes, you can root and have it under warranty unless you actually change the software or hardware to a point that it burns out the phone... Besides that, you're pretty much golden.

I haven't had a need to send in my phone yet, but I did report an issue(pocket wake/pocket dialing because of home button wake) that I as a user could only fix by rooting (I don't plan on rooting) and the service rep told me they'd "reset" the phone once(flash stock firmware, and set counter to 0)
Sony's service really surprised me once.
I had dropped a flashlight right on my e-reader's screen causing a few pixels to rupture, and they fixed it for free even though that kind of damage could only come from mishandling.

Thanks!!! I already rooted my Note 4!!! So good to be back here after the awesome Note II development! And yes, I live in Europe and my phone is from here!

Any news for Germany carriers. .I want to root my note 4 and i am not sure for warranty. .

Regarding Italy I don't have firsthand experience (and knock on wood I won't have to), but from what I'm reading on forums they don't honor the warranty if knox 0x1.

elevul said:
Regarding Italy I don't have firsthand experience (and knock on wood I won't have to), but from what I'm reading on forums they don't honor the warranty if knox 0x1.
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+1 in hungary. I have a hardware issue and they dont repir it because of knox 0x1

cornelito said:
Be careful dude. Aartvv comes from Netherland, country where a lot of things is allowed
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The service center manger he sent his phone to was very high on weed :angel:

The easiest way would be to use the search function and get all information, that you need.
Why Samsung KNOX trigger bothers us - and should not!
The link redirects you to an older post of mine, where I explain, what KNOX really does and in which way it is important to us.
The shortcut to my answer is, you can give a sh** about Knox. Knox is only interesting for enterprise purposes.

in Mexico, carrier telcel, rooting does not void warranty, they even accept your device without proof of purchase, if it was sold by them

Note 4 housing
Hey guys
Have anyone gone back to try to replace the housing of the phone?
It s a bit scratched up, I understand I would need to pay for it. That is fine. But to do so would warranty or Knox 0x1 come into play and have them rejecting me?
Thank you

They MUST repair your phone here in Holland. Even if it is rooted and flashed with other firmware

i wrote to one of the certified repair centers in my town (Kaunas, Lithuania. Europe) . Asking specificly if i loose the warranty fully or retain any of it (like if it's a software failure i have to pay but if it's hardware i can get off) and they replied that they count the warranty voided under any circumstances if the knox is tripped.
i'll try to write to the samsung reps, see what their stand on this is. maby if i tripped knox and carried the phone to the service they would take it as long as i don't run in screaming that my knox is 0x1......

wiebenik said:
They MUST repair your phone here in Holland. Even if it is rooted and flashed with other firmware
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I wonder if it's the same in Belgium.

In the UK, no dice.
I contacted the carphone warehouse after my wifi refused to connect and when it did connect, would drop out within a few minutes. the list of wifi networks would just show disabled.
I took it to the carphone warehouse in newcastle, was able to reproduce the problem with their in store wifi.. I booked it in for repair. They sent it off for repair I think since it took 10 days.
When I went back, He told me that the device had been rooted in the past, gave me the phone back with "user error" on the receipt. So if you trip the warranty knox counter, they wont touch it.
Phone sold for spares.