Sony canada rep told me unlocking Rogers phone voids warranty - Xperia Z1 Q&A, Help & Troubleshooting

I was going to buy another bell Z1 for my gf but apparently bell does not allow Sony store to sell the phone without activating it.
so i was going to buy rogers Z1 and unlock it but they told me unlocking rogers phone will void warranty.
basically this is what they are saying. Rogers Z1 is 100CAD cheaper than unlocked Z1(699+tax), meaning i am loaning (yes he said it! WTH i am paying the full price) the device from rogers even if i do pay the full price rogers ask for no commitment device price.
I argued with them that what if I go to Sony service center directly when i need warranty, and they said Sony mobile dept won't be able to perform any service if it's carrier locked phone because Sony sold all the rights to service providers that i have to go through the provider warranty to get it figured out, then they can send it to Sony to fix it.....
they also said if i unlock the phone, they will not accept it for return or exchange even if it's bad unit in brand new condition.(exchange policy is usually 30min talk time or 15 days, whichever is earlier)
are these guys trying to sell me an unlocked Z1 which cost 100 bucks more? or is it true that they are saying?
ps. when i went to samsung service center about 6 months ago with broken LCD on s4, they didn't even asked which provider i am with, but just asked for the proof of purchase. I guess if everything that they said is true then Sony canada is not taking responsibility for their phone?!!!!
I am so glad i didn't buy C6903 originated from HK because it looks like there's no way in hell sony canada will provide coverage for it.

Unlocking the bootloader cos the warranty. But you are talking about aim unlocking (I think) that may void any carrier warranty but (afaik) will not void any warranty from Sony
Sent from my C6903 using XDA Premium 4 mobile app

Related

2 dead Bell GT-I9000M phones in one week

Hey Guys,
Time to vent some frustration here.
About a month ago I bought a Bell GT-I9000M off kijiji (after falling in love with it on a recent trip to Japan). I went through the flashing routines and settled on the doc roms. Somehow after some use/flashing I ended up killing it with what seems to be a corrupted internal sd card. I have no idea how that happened but it did. I can access download mode and flash with odin but I cant get the phone to boot. The phone boots past the samsung logo to a black screen and if I touch any of the buttons on the front they stay lit.
So last weekend I got the bright idea to buy another used phone, again from kijiji. This one was brand new, never used and seemed like a good option. I flashed the BUJP8_v9_Bell_Idan73_Special ROM and everything was fine up until yesterday. For some reason I could no longer send text messages. I called Rogers (my provider, phone was unlocked and working fine) for help and he had me do a few things including a battery pull and some sort of reset text message.
After the following reboot (after getting off the phone) my phone would no longer boot. I've since had the EXACT same issue as with the previous phone - phone sits at a black screen after the samsung logo and the buttons stay lit if I press one of them.
I can still flash this phone with odin and I can access the download/recovery screen but I cant do anything else.
Did I get 2 duds or did I do something to mess this phone up in someway? Is there anything I can do or do I have to send these things back to samsung some how?
Even now, I just reflashed with odin 1.7 to the I9000UGJK3 pda file and on the reboot after flash I get the 3e recovery screen with this error:
E:Can't mount /dev/block/mmcblk0p1 (I/O error) E:copy_dbdata_media:Can't mount SDCARD: your storage not prepared yet...
When I click format internal sd card it just repeats the same error...
What is going on with these phones?
Someone could confirm this, but I think bell could still services thoses with the serial number or IMEI (or such) You might want to contact them.
You will need Proof of Purchase to get repairs done via Bell / Dealer Stores.
Downgrade back to the BELL 2.1, boot into recovery and wipe all / internal SD. If that works, then upgrade back to 2.2. I had that problem when I upgraded to a corrupt 2.2 I downloaded online.
Gabriel
It makes absolutely no sense that you need proof of purchase for these phones.
I know you do, but its absolutely ridiculous. I could understand if the phone has been made and sold as an I9000M for more than a year, but they weren't and they haven't. Each have been manufactured this year. Either July or August, and sold.
So someone without a receipt should be given 1 year warranty based on the manufacturers date on the phone, no exceptions. Or if bell really wants to be a stickler about it, they can just say that phones without a receipt will only be warrantied up until July or August 2011, the one year anniversary of these phones being sold.
I know other corporations, including my BBQ manufacturer, did not need proof of purchase for a warranty claim. They simply asked me for my serial number, and could only give me warranty based on the manufacturers date. I purchased my BBQ much after the manufacturers date, but due to no proof of that, they still provided me the warranty because my actual BBQ didn't even exist prior to the Serial number. So they couldn't dispute it was still under warranty.
I'm sure if you yelled loud enough, they'll warranty it. They will have no leg to stand on. The phone is not stolen, wasn't reported stolen, has a valid IMEI and all of that.
How do they know its not stolen. They don't.
Sent from my GT-I9000 using Tapatalk
ickyboo said:
How do they know its not stolen. They don't.
Sent from my GT-I9000 using Tapatalk
Click to expand...
Click to collapse
Absolutely they do. They have a list of blacklisted IMEI/ESN's. If that IMEI is on the list, not only will they not activate it, they will not warranty it, and they will not even return the phone back to you.
What they do exactly is tell you to wait while they go to the 'back' to complete the transaction, then call the police as you wait.
Activating a stolen phone is like trying to use a fraudulant/stolen credit card. Same thing. And same process.
If you're brave enough to explain your story to the police. Then go ahead and wait.
If the phone is an I9000M, then the phone was not brought from overseas. Its specific to Canada. The IMEI number will reflect that regardless of what ROM you may have installed on it.
has anyone tried it?
I think it was done by some users who bought the device to work on another network, I'd advise to try it first, get into a bell store and be real polite/nice with the clerk, he/she will most likely help you!
I'm going to bell tonight either way. I'm fed up. One phone maybe, but two phones dieing doesn't make any sense to me at all.
This is getting repaired and then going up for sale. I'm not going to take my chances on a third/repaired phone.
I don't know why everyone blames Bell for warranty work. Samsung should be the one people go to if their phone needs repair and was NOT purchased from Bell.
I'm assuming the OP purchased his phones from kijiji because he's using the phone for another provider but Bell. So tell me why Bell should service the phone or give them a replacement?
You know if you don't have a receipt and genuinely bought the phone from Bell, they will honor it because you have a contract with Bell and that's the proof you need. They have all the info regarding your phone when you bought it.
I don't work for Bell. But seriously, you people make no sense.
greeced said:
Absolutely they do. They have a list of blacklisted IMEI/ESN's. If that IMEI is on the list, not only will they not activate it, they will not warranty it, and they will not even return the phone back to you.
What they do exactly is tell you to wait while they go to the 'back' to complete the transaction, then call the police as you wait.
Activating a stolen phone is like trying to use a fraudulant/stolen credit card. Same thing. And same process.
If you're brave enough to explain your story to the police. Then go ahead and wait.
If the phone is an I9000M, then the phone was not brought from overseas. Its specific to Canada. The IMEI number will reflect that regardless of what ROM you may have installed on it.
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Click to collapse
yvrRome said:
I don't know why everyone blames Bell for warranty work. Samsung should be the one people go to if their phone needs repair and was NOT purchased from Bell.
I'm assuming the OP purchased his phones from kijiji because he's using the phone for another provider but Bell. So tell me why Bell should service the phone or give them a replacement?
You know if you don't have a receipt and genuinely bought the phone from Bell, they will honor it because you have a contract with Bell and that's the proof you need. They have all the info regarding your phone when you bought it.
I don't work for Bell. But seriously, you people make no sense.
Click to expand...
Click to collapse
We "People" make no sense? Well let me boil it down for you...
Bell is not on the hook for any warranty repair. Samsung is. However Bell, at least in Ontario is the ONLY authorized cell provider licensed by Samsung to purchase the phone at or for. So if you buy it at Best Buy, Future Shop, or any other cellular place without contract, they are NOT authorized to activate that non-contract phone with any other cell provider.
So with that being said. Those phones that Best Buy and Future Shop and those other companies get are obtained through the same source Bell gets their stock from. Why? Because that is the person that tells bell the phone is theirs.
So no matter where they get the phone from, there is one person, or a group of people at Samsung telling Bell another phone has been sold.
So why is Bell a good place to go to? Try phoning Samsung to get warranty work done without the assistance of Bell or the place you bought it at. They won't do it. Why? Because its a branded phone and they don't have the same system Bell does when it comes to tracking stolen goods.
Think about it. Why would anyone have to go to Bell at all? Why wouldn't Samsung just do all the warranty work themselves absolving Bell of any post-relations with their clients? Simple. Because you bring it in, they check the serial numbers against a flagged database only they, and their point-of-sale partners have. The same list that is shared with other providers to track stolen equipment.
So Samsung won't do the repair straight out, unless you buy the phone directly from them. And to that, I don't even think they sell the phone in Canada without the assistance of a provider. They do however in other countries from what I understand.
So making this extremely long story short. Samsung is on the hook for the cost of repair. Not bell. So tell me why bell can't be the intermediary for a person that didn't buy it there? It costs them nothing and improves relations with the general public.
Make sense now? Clear as mud? Didn't think so.
EDIT: And no one said anything about Bell giving them a replacement. They only do that as a courtesy to THEIR customers if need be or if Samsung says there's no other choice.. Again, samsung is on the hook for the replacement of any I9000M phone. Whether Bells or Not. If Bell gives their customer a replacement and Samsung said no, that is the only way Bell would have to pocket anything.
But for this purpose, I only spoke of warranty repair, not replacement. But again, thats up to Samsungs discretion based on what FutureTel, the only repair centre for them, tells them.
LAST EDIT: It is in the best interest of any person out there looking for warranty work to ensure you go to a Bell CORPORATE store and not a franchised store. I confirmed yesterday (EVEN THOUGH I HAVE A CONTRACT WITH BELL) that franchised stores can make up their own rules and do not have to accept the repair (Like they didn't mine) because I didn't buy it from that franchise. The owner of that store says the Corporate stores will take anything regardless of where it was purchased.
Oh and I had my contract, and my receipt for the purchase with me too.. still wouldn't take it. HMMMM.
You took a chance purchasing your phone off Kijjii, you knew that chance since you already had one dead SG. All the money spent on Kijjii on 2 phones and you could of most likly bought the phone new and would of had a receipt and a waranty ;p.
greeced said:
It is in the best interest of any person out there looking for warranty work to ensure you go to a Bell CORPORATE store and not a franchised store. I confirmed yesterday (EVEN THOUGH I HAVE A CONTRACT WITH BELL) that franchised stores can make up their own rules and do not have to accept the repair (Like they didn't mine) because I didn't buy it from that franchise. The owner of that store says the Corporate stores will take anything regardless of where it was purchased.
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Hit a nerve did I? LOL
That's great news for everyone that bought used phones. Hopefully it's not one of those made up rules from that Franchise owner you speak of.
I never said you can return your phone to any Franchise store. That's common knowledge (to me and my friends at least) that you have to return to the store you bought it from or a corporate store. That's nothing new.
You're not going to find a lot of businesses that will honor warranty on a product that was not purchased from them. I'm talking products bought from kijiji or craigslist etc (like the OP)... NOT Best Buy or Future Shop. I'd be surprised to see if Bell Corp would accept a phone bought from kijiji especially if they are not Bell customers.
yvrRome said:
Hit a nerve did I? LOL
That's great news for everyone that bought used phones. Hopefully it's not one of those made up rules from that Franchise owner you speak of.
I never said you can return your phone to any Franchise store. That's common knowledge (to me and my friends at least) that you have to return to the store you bought it from or a corporate store. That's nothing new.
You're not going to find a lot of businesses that will honor warranty on a product that was not purchased from them. I'm talking products bought from kijiji or craigslist etc (like the OP)... NOT Best Buy or Future Shop. I'd be surprised to see if Bell Corp would accept a phone bought from kijiji especially if they are not Bell customers.
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Condescending comments always hit a nerve. Thats nothing new, so you can LOL all you want. There are better ways to try and get your point across than speaking down to us "people".
At any rate...
My whole point is, it shouldn't matter where you bought it from, its impossible for any of these phones to be beyond the 1 year manufactured date. And since all I9000M's come with Bell's bloated firmware, they should warranty them regardless of where you bought them from, as it doesn't cost them a penny. Any company that I have dealt with in the past where a receipt was missing honoured the warranty based on a manufacturers date.
This is not a Samsung Galaxy S we are speaking of here. Its a BELL Samsung Galaxy S Vibrant. And no I9000M out there has a different distinction. Or at least none with Bell listed IMEI's.
Buying this from Kijiji is still a risk though.. Samsung could always deny your warranty claim depending on what caused the error in the first place. But the denial of warranty claim should happen at the repair service level, not at a Bell store.
greeced said:
Condescending comments always hit a nerve. Thats nothing new, so you can LOL all you want. There are better ways to try and get your point across than speaking down to us "people".
At any rate...
My whole point is, it shouldn't matter where you bought it from, its impossible for any of these phones to be beyond the 1 year manufactured date. And since all I9000M's come with Bell's bloated firmware, they should warranty them regardless of where you bought them from, as it doesn't cost them a penny. Any company that I have dealt with in the past where a receipt was missing honoured the warranty based on a manufacturers date.
This is not a Samsung Galaxy S we are speaking of here. Its a BELL Samsung Galaxy S Vibrant. And no I9000M out there has a different distinction. Or at least none with Bell listed IMEI's.
Buying this from Kijiji is still a risk though.. Samsung could always deny your warranty claim depending on what caused the error in the first place. But the denial of warranty claim should happen at the repair service level, not at a Bell store.
Click to expand...
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Did you flash with Odin?

[Q] Warranty when buying Z1 in another country?

Greetings!
I couldn't wait for the C6906 and I was too impatient, so I ordered a C6903 which should fill all my T-mobile needs anyhow. I don't know why I didn't even think of this, but will I have a warranty on this? I ordered it from Hong Kong (I believe) and I am in the United States. The seller says they offer a one year warranty, but what about Sony? I highly doubt any electronics reseller would be able to repair anything intricate on a device like this, so am I out of luck on Sony's warranty? I tried looking up their international warranty and the closest I could find was another forum post stating that the device has to be sent back to Hong Kong if it needs repair.
I haven't even gotten the phone yet, so I don't want to plan for the worst per se, but I am concerned nonetheless. Do any of you have experience buying these "imported" versions with Sony?
Thanks so much!
-Collin-
CollinFX45 said:
Greetings!
I couldn't wait for the C6906 and I was too impatient, so I ordered a C6903 which should fill all my T-mobile needs anyhow. I don't know why I didn't even think of this, but will I have a warranty on this? I ordered it from Hong Kong (I believe) and I am in the United States. The seller says they offer a one year warranty, but what about Sony? I highly doubt any electronics reseller would be able to repair anything intricate on a device like this, so am I out of luck on Sony's warranty? I tried looking up their international warranty and the closest I could find was another forum post stating that the device has to be sent back to Hong Kong if it needs repair.
I haven't even gotten the phone yet, so I don't want to plan for the worst per se, but I am concerned nonetheless. Do any of you have experience buying these "imported" versions with Sony?
Thanks so much!
-Collin-
Click to expand...
Click to collapse
Imported phones won't have warranty in your country...
Warranty belongs to nation were phone was originally launched.
Sent from my C6902 using XDA Premium 4 mobile app
ImAnurag said:
Imported phones won't have warranty in your country...
Warranty belongs to nation were phone was originally launched.
Sent from my C6902 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Wow, that is very unfortunate. I think I will cancel my order and wait for the phone to come to the US.
-Collin-
Collin check the sony store in us they have it on pre order already. Or tmobile will be getting the z1 soon as well as they are releasing the c6906 in Canada today (should be)
Sent from my SAMSUNG-SM-N900A using Tapatalk
Cheeze[iT] said:
Collin check the sony store in us they have it on pre order already. Or tmobile will be getting the z1 soon as well as they are releasing the c6906 in Canada today (should be)
Sent from my SAMSUNG-SM-N900A using Tapatalk
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Click to collapse
Yeah I saw that, but I think it's the HSPA+ model (C6902) which makes absolutely no sense to me whatsoever. I got excited when I saw the preorder today and was hoping it was the C6906, but no dice. I now worry that it will be the same as the Z - the LTE version will be a T-mobile exclusive in the US. That's fine because I have T-mobile, but I always prefer an unbranded non-carrier phone of course
Anyway, thanks! I think I'll send an email to Sony to ask about the warranty.
-Collin-
Well, if I trust the chat representative (which we know, are always 100% accurate ) then it appears the phone has an international warranty.
Chris Tompkins: Hi Collin, thanks for choosing Sony Xperia™ Chat Support. My name is Chris. Would you please provide me with your full name and email address?
Collin: Collin xxxxxxxxxxxxxxxxxxxxxxxx
Collin: please do not sign me up to receive emails, though
Chris Tompkins: Thank you. What is the model of your device and your service provider?
Collin: I purchased the C6903
Collin: unlocked
Chris Tompkins: As I see in my system the device have a warranty but keep in ind the phone repair doesn't have an estimate time for repair, since the service ccenter will need to request the parts to fix it.
Collin: Okay, there's nothing wrong with the phone and I do not need warranty service right now. My question is just whether or not the phone has an international warranty since I ordered it from Hong Kong, but I live in the United States.
Chris Tompkins: Have I answered all of your questions today or is there anything else I can help you with?
Collin: can you confirm that the phone has an international warranty?
Chris Tompkins: The phone have a warranty as long is not physical, water or system tamper damage. The service facility can fix the phone under warranty it doesn't matter from where it came from.
Collin: okay that answers my question, thank you for your time.
CollinFX45 said:
Well, if I trust the chat representative (which we know, are always 100% accurate ) then it appears the phone has an international warranty.
Chris Tompkins: Hi Collin, thanks for choosing Sony Xperia™ Chat Support. My name is Chris. Would you please provide me with your full name and email address?
Collin: Collin xxxxxxxxxxxxxxxxxxxxxxxx
Collin: please do not sign me up to receive emails, though
Chris Tompkins: Thank you. What is the model of your device and your service provider?
Collin: I purchased the C6903
Collin: unlocked
Chris Tompkins: As I see in my system the device have a warranty but keep in ind the phone repair doesn't have an estimate time for repair, since the service ccenter will need to request the parts to fix it.
Collin: Okay, there's nothing wrong with the phone and I do not need warranty service right now. My question is just whether or not the phone has an international warranty since I ordered it from Hong Kong, but I live in the United States.
Chris Tompkins: Have I answered all of your questions today or is there anything else I can help you with?
Collin: can you confirm that the phone has an international warranty?
Chris Tompkins: The phone have a warranty as long is not physical, water or system tamper damage. The service facility can fix the phone under warranty it doesn't matter from where it came from.
Collin: okay that answers my question, thank you for your time.
Click to expand...
Click to collapse
Keep a record of this... If anything happens you can show it to the warranty people...
Sean473 said:
Keep a record of this... If anything happens you can show it to the warranty people...
Click to expand...
Click to collapse
Will do. It seems the importer already shipped my phone, so I'm stuck with it anyhow
-Collin-
Hey this may be a solution: get insurance on the phone.
Here in the UK phone insurance is cheapest through your bank, in my case Amex is insuring all my portable electronics for a modest sum.
If it breaks it's covered - so no need to worry about the warranty.
Be sure to check the fine print of your policy or even call the company to ask if you'd be covered.
If you have an expensive phone like this insurance is a good bet anyway...
Sent from my C6903 using xda app-developers app
Johann_London said:
Hey this may be a solution: get insurance on the phone.
Here in the UK phone insurance is cheapest through your bank, in my case Amex is insuring all my portable electronics for a modest sum.
If it breaks it's covered - so no need to worry about the warranty.
Be sure to check the fine print of your policy or even call the company to ask if you'd be covered.
If you have an expensive phone like this insurance is a good bet anyway...
Sent from my C6903 using xda app-developers app
Click to expand...
Click to collapse
That's a great idea, actually. Here in the States, the big one is "Square Trade" I think. I used PayPal to buy the phone - should have used my Amex!
-Collin-
Wel im surprised, I ordered mine from Amazon instead and they give me til november to return it If i dont like it, with 0 penalties like 20% restocking fee from gsmnation, so far the best deal I got, since shipping for 1 day since I got prime cost me 3.99, cant beat that for 1 day shipping. Im impressed so far, the only issue is with of course spotty network, since in the US I get LTE in some areas, yet not as fast as any LTE phones I had before.
I emailed Sony asking if i had warranty if i buy a phone from ebay from an international seller and this is the response I got back...
Dear
Thank you for contacting Sony Xperia™ Online Support.
We apologize for the delay of our response. In regards to your inquiry, you have a 1 year warranty, however, please keep in mind that any impact or water damage as well as software alteration may void the 1 year repair warranty of your phone, the time frame for the repair is about 14 business days for US and Canadian models and indefinite time for international models, and in case the phone is out of warranty there is a cost.
As part of Sony Mobile's commitment to excellent customer service, we offer a wide variety of mobile products to suit your lifestyle. If you require more information, or have any other questions, please visit [sony website] or call us at 1-866-766-9374.
Kind Regards,
Queensy
Sony Xperia US Customer Services
So much for the waterproof warranty. They wrote you a very slick e-mail. They didn't even write what the z1 user manual says - "... if water is detected behind the flaps ... the warranty is voided ... "
What if water gets in through the speaker or through the audio jack?
Sent from my C6903 using XDA Premium 4 mobile app
http://www.sonymobile.com/global-en/support/phones/xperia-z1/support-documents/
Your answers are pretty clear under the limited warranty section
hi,
I know it's old topic but if anybody looking for sony warranty check it can be done by IMEI
sim-unlock net

Any Canadians with carrier locked z1?

Would you please post if the bootloaders are locked or unlocked on your device and from which carrier thanks
Sent from my SGH-T989D using xda app-developers app
Bootloader is locked, Rogers C6906 , but network is unlockable if you purchase code. if you want an unlockable bootloader, 100% avoid sim-locked phone, just buy a sim free phone.
Where did you purchase the unlock code from ?
Sent from my SGH-T989D using xda app-developers app
Well, Google "unlock cell", unveils return tons of option, you will need to do research which one is reliable tho, some people go on ebay and it is cheaper at your own risk.
Sent from my C6906 using xda app-developers app
maxboy said:
Bootloader is locked, Rogers C6906 , but network is unlockable if you purchase code. if you want an unlockable bootloader, 100% avoid sim-locked phone, just buy a sim free phone.
Click to expand...
Click to collapse
Where did you get your 6906?...
Can you get more and sell em on ebay ?
Sent from my C6602 using xda app-developers app
greatremix said:
Where did you get your 6906?...
Can you get more and sell em on ebay ?
Sent from my C6602 using xda app-developers app
Click to expand...
Click to collapse
Arr.....i got mine from rogers, they seem to have some stocks that they said just drop by, no need to hold or reserve. so i GUESS Sony store has unlock phone in-stock too.
and i won't get more or selling, so, sorry man, lol.
Is Sony selling unlocked LTE model in Canada or only HSPA+?
maxboy said:
Arr.....i got mine from rogers, they seem to have some stocks that they said just drop by, no need to hold or reserve. so i GUESS Sony store has unlock phone in-stock too.
and i won't get more or selling, so, sorry man, lol.
Click to expand...
Click to collapse
I am here in U.S. so I am definitely out of luck. /_\
maxboy said:
Bootloader is locked, Rogers C6906 , but network is unlockable if you purchase code. if you want an unlockable bootloader, 100% avoid sim-locked phone, just buy a sim free phone.
Click to expand...
Click to collapse
Can you please try this to see if the bootloader is unlockable or not ? Thanks !
First, you should confirm that it is possible to unlock the boot loader of your phone by checking the service menu. In your phone, open the dialler and enter *#*#7378423#*#* to access the service menu.
In your phone, tap Service info > Configuration > Rooting Status. If Bootloader unlock allowed says Yes, then you can continue with the next step. If it says No, or if the status is missing, your device cannot be unlocked.
Click to expand...
Click to collapse
attanasi0 said:
Can you please try this to see if the bootloader is unlockable or not ? Thanks !
Click to expand...
Click to collapse
It is not
Bootloader unlock allowed: No
Roger 6906
fredastere said:
It is not
Bootloader unlock allowed: No
Roger 6906
Click to expand...
Click to collapse
Ah damn ! Merci !
Unfortunately no Sony Store in the Toronto area has any unlocked phones in stock, or if they did they are hoarding them
Supposedly the stores will be getting their unlocked phones on Friday and stores are doing pre-orders now. This whole "launch" is pretty discouraging - as it seems like there are not that many phones available - my local store is only getting 4 black phones - I'm number 5 so won't be getting one until the end of October - which is when the next shipment is expected. I wasn't even told there was a pre-order system setup - even when I visited the store beforehand trying to get a glimpse of a display model. There wasn't any then, but there is one now - so my trip wasn't a total waste of time. Finally got a chance to see a working model.
Locked phones are available but seem to be selling slower - either that or they got more stock. Maybe Sony Canada didn't anticipate there would be demand for off-contract phones?
If anybody knows of any Toronto/GTA locations that still have open pre-orders I would like to know. A friend just picked up a Rogers locked one today.
ksoze said:
Unfortunately no Sony Store in the Toronto area has any unlocked phones in stock, or if they did they are hoarding them
Supposedly the stores will be getting their unlocked phones on Friday and stores are doing pre-orders now. This whole "launch" is pretty discouraging - as it seems like there are not that many phones available - my local store is only getting 4 black phones - I'm number 5 so won't be getting one until the end of October - which is when the next shipment is expected. I wasn't even told there was a pre-order system setup - even when I visited the store beforehand trying to get a glimpse of a display model. There wasn't any then, but there is one now - so my trip wasn't a total waste of time. Finally got a chance to see a working model.
Locked phones are available but seem to be selling slower - either that or they got more stock. Maybe Sony Canada didn't anticipate there would be demand for off-contract phones?
If anybody knows of any Toronto/GTA locations that still have open pre-orders I would like to know. A friend just picked up a Rogers locked one today.
Click to expand...
Click to collapse
unlocked one doesn't start distributing until Friday at the earliest, yeah, they are only allocating a tiny amount to Canada which is why we are getting it first before the US.
attanasi0 said:
Ah damn ! Merci !
Click to expand...
Click to collapse
anyone in canada get the new firmware update?
Gitaroo said:
anyone in canada get the new firmware update?
Click to expand...
Click to collapse
I'm all updated and running on 14.1.G.1.534
So guess we're still one rev behind.
Hold on guys - what does this mean for US people? I'm about to get a Canadian friend to buy a Z1 from Bell and ship it over to me in the US for use with AT&T. Will I have any issues? I don't want to return another phone if it doesn't work for me.
AhsanU said:
Hold on guys - what does this mean for US people? I'm about to get a Canadian friend to buy a Z1 from Bell and ship it over to me in the US for use with AT&T. Will I have any issues? I don't want to return another phone if it doesn't work for me.
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I would advise against getting a Bell model - unless you're getting a discount. If you're paying the full price that Bell is asking for ($699 + tax), you might as well get the factory unlocked version directly from Sony for the same price. Rogers has the purple colour locked down if that's your preference, so only Black or White available from other sources.
ksoze said:
I would advise against getting a Bell model - unless you're getting a discount. If you're paying the full price that Bell is asking for ($699 + tax), you might as well get the factory unlocked version directly from Sony for the same price. Rogers has the purple colour locked down if that's your preference, so only Black or White available from other sources.
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Thing is, I've gotten pretty desperate. I contacted Bell and in order to be able to use the phone in the US, the carrier does need to unlock it. That's an added fee of 60 dollars from Bell. I also contacted a Sony store in Markham, ON and they said that the earliest I can get an unlocked one from them would be a month or so from now, or until their next shipment.
AhsanU said:
Thing is, I've gotten pretty desperate. I contacted Bell and in order to be able to use the phone in the US, the carrier does need to unlock it. That's an added fee of 60 dollars from Bell. I also contacted a Sony store in Markham, ON and they said that the earliest I can get an unlocked one from them would be a month or so from now, or until their next shipment.
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Just buy direct from Sony man - no need to pay extra for carrier unlock, and no carrier bloatware. Bell is selling it a $699, then you pay $60 to unlock, then there's the 13% Tax - that's about $860.
If you can't wait that long, see if you can get it from Rogers since they are selling it for $599 off-contract. At least you save a bit.
I myself will be getting it from my provider because hardware upgrade - picking one up tonight.
AhsanU said:
Thing is, I've gotten pretty desperate. I contacted Bell and in order to be able to use the phone in the US, the carrier does need to unlock it. That's an added fee of 60 dollars from Bell. I also contacted a Sony store in Markham, ON and they said that the earliest I can get an unlocked one from them would be a month or so from now, or until their next shipment.
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Alright - just got back home after fighting rush hour traffic from Yorkdale Mall.
This whole experience has seriously cast doubts as to whether I will ever purchase another new Sony phone again.
I have been given so much misinformation both over the phone and in person its getting ridiculous. It seems that they really want you to be physically at the store so that they can upsell you on other items - I was told over the phone that the box doesn't contain headphones, so that I should go there and pick out one or maybe even a bluetooth headset. All this when I just simply asked about the pre-order status.
The latest I have heard was that all stores are taking pre-orders and the warehouse will be shipping out units to the stores as they are placed. I had one salesperson tell me over the phone that the black unit was heavily back ordered (negative inventory), while the white was still available - only to get to the store and told that it doesn't matter - they're both backordered. They can't even guess at when I would be getting a phone. I was also told that the 18th was the official launch date and they weren't allowed to release the phones, which coincides with other info from this thread. The problem is that I was also told today that the Upper Canada Mall location had inventory since yesterday and they just sold the last one today!!! WTF? I've been told that I would get one next week, end of Oct. or even next month - this has all been extremely frustrating.
I really wish they would just allow you to pre-order online and have it shipped to the store like a normal retailer would.
AhsanU - if you want to put me in contact with your friend I can let them know when I receive my phones (2 on pre order), or ask them to get to the closest Sony store and just put down a deposit and hope for the best. Bell and Rogers are notorious for overcharging for everything, whereas Telus is a bit better, but they will all take advantage you given the chance. The unlocking fee is only supposed to be $50 but I'm not sure if they included the tax already. Why do they insist on locking the phones when you're either buying the phone outright or signing a contract that stipulates financial penalties when breaking said contract. In Asia, none of the phones are locked and companies actually compete with each other. I just hope there is a special place in hell for all these telecommunication executives...

SIM Unlock for Experia T/TL (Expensive)

Why is SIM Unlock for Experia T/TL so dam expensive? I had to pay $40 to get it unlocked to give my phone to someone.. I did my LG Optimus G and LG G2 for $1.90 each. Why the F is Experia phone is so expensive to unlock?
All phones cost money to SIM unlock, sometimes depending on how long your contract is. This has nothing to do with the manufacturer, but rather your provider.
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Mad Marty said:
All phones cost money to SIM unlock, sometimes depending on how long your contract is. This has nothing to do with the manufacturer, but rather your provider.
Sent from my LT30p using xda app-developers app
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Not sure what you are talking about... LGG2 Is was much newer than than my OLD Sony TL. I paid $2 for LGG2 online for the same provider (AT&T) and from the SAME Site/ Other sites its very expensive to SIM Unlock SONY TL. IT HAS NOTHING TO WITH PROVIDER.
I must have misunderstood, no need to shout!
Where I live it is illegal to SIM unlock your phone, unless you're out of contract, but in that case, the provider to which it is locked does it for free. So, I wasn't considering the possibility of purchasing an unlock from a website.
Might it be popularity of phone that influences prize?
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You are buying an unlocking service from a wesite, and then come here to asked why they are so expensive?
Mad Marty, to my knowledge it is nowhere in the world legal to unlock a phone without the contract being ended.
peter-k said:
You are buying an unlocking service from a wesite, and then come here to asked why they are so expensive?
Mad Marty, to my knowledge it is nowhere in the world legal to unlock a phone without the contract being ended.
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There is no law saying that sim unlocking is a felony so it's not illegal, it's only a way how providers force you to use their sevices.
With iPhone, even if your contract is expired, you need to pay the full price to unlock it from carrier.
Mad Marty said:
I must have misunderstood, no need to shout!
Where I live it is illegal to SIM unlock your phone, unless you're out of contract, but in that case, the provider to which it is locked does it for free. So, I wasn't considering the possibility of purchasing an unlock from a website.
Might it be popularity of phone that influences prize?
Sent from my LT30p using xda app-developers app
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I apologize if you thought I was shouting... (may be i was not in a good mood that day paying $40) But anyway I was just wondering why its so expensive. for some phones these sites have some kinda app which will generate the code based on IMIE (Which will be cheap and mostly Instant E.g. lg g2 and most LG phones). But for other phones they actually submit the query's to AT&T/Carrier (where the phones is locked to) in bulk twice a week and get results of unlock codes in 3 to 5 business days (depends when you ask for it). So its Not illegal. I did unlock the phones before using both methods (through 3rd party) but never paid $40.. It was max $10. Anyway I just wanted to know if Sony phones have more sophisticated Software (for SIM part of the phone) than other phones.

[Q] Buying full price - possible sim unlock at the store?

Hello.
Is it possible the phone gets unlocked in a t-mob store if I pay full price for it?
Thanks.
Yes it you pay full price you can get it unlocked I have talked to a rep and is possible is your phone they have to unlock espclecially if you paid full price, tell them you're going out of the country.
Completely up to the store/rep you get. Most will not do it on the spot and will not sell it without a service plan (that you can later cancel). They try to stick to the stated policy of not unlocking phones until 40 days of service.
Individuals have gotten reps here and there to unlock it for them on the spot, but AFAIK those experiences are in the vast minority.
Most folks have just gone with a 3rd party unlocking service ($24-35) and then cancelled service.
What dawheat said
It's not standard procedure to allow for unlocks before 40 days of service even if you're going somewhere
Last year I got an S4 unlocked at the store (Had to pay full price + a $50 prepaid plan of some sort)
I'm not from the U.S so I needed it unlocked. Hopefully I can get a Note 4 in a few weeks as I'll be traveling to Atlanta.
Good luck to both of us! if you already did it, I'll apreciate if you tell me how it went

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