Related
Hi all, can anyone sort this -
When i connect via usb i choose 'disk drive' to transfer files/music etc to the phone. Everty time i try to transfer anything it says on the PC (windows xp) 'cannot copy xxxx - the path is too deep'
Has anyone else had any problems or does anyone have any ideas? Thanks
My first reaction is to say that wherever you're trying to copy from or too has a long pathname. Are you trying to copy individual files or whole folders, and where are you trying to copy from/to (e.g. My Documents)?
Dark Fire said:
My first reaction is to say that wherever you're trying to copy from or too has a long pathname. Are you trying to copy individual files or whole folders, and where are you trying to copy from/to (e.g. My Documents)?
Click to expand...
Click to collapse
It doesn't matter how long the filename is it still says it. I've tries individual files and full folders but still the same. And i've tried copying from/to all sorts of different places but still no joy???
Hmmm. Maybe the way that Windows is transferring files is malfunctioning. This is definitely an advanced problem, which requires an expert.
*Waits for expert*
First of all, try another USB port. If that doesn't work, try this, in order. stop after the diamond works:
1- uninstall/reinstall activesync, then try accessing files with it.
2- Stop the Diamond usb drive by clicking the safely remove device icon. Then plug it again.
3- Uninstall all USB Root hub in your windows device manager, then reboot computer.
4- Hard Reset device.
5- Reinstall Windows
6- Return Device.
Can you try moving a file name with 8 chacters or less from your c:\ to the phone? Eg c:\song.mp3 to your phone
Also, what OS are you using? What file system does the phone 'disk' show up as in windows?
someone1234 said:
Can you try moving a file name with 8 chacters or less from your c:\ to the phone? Eg c:\song.mp3 to your phone
Also, what OS are you using? What file system does the phone 'disk' show up as in windows?
Click to expand...
Click to collapse
It shows as fat32. ?
this simply means the files are under a folder tree with too deep or too long with characters. such as:
C:\My Documents and Settings\Andrew Loh\Documents\my structural folders\andrew loh\scanning\pdf\finanacial documents\banking stuff\hong kong bank\bank statement\date 2008-06-09\page 1\200806091211224412.pdf
Simpliest thing first.....take your diamond to another computer.....confirm if it's computer problem or diamond problem
andrewloh said:
this simply means the files are under a folder tree with too deep or too long with characters. such as:
C:\My Documents and Settings\Andrew Loh\Documents\my structural folders\andrew loh\scanning\pdf\finanacial documents\banking stuff\hong kong bank\bank statement\date 2008-06-09\page 1\200806091211224412.pdf
Click to expand...
Click to collapse
Thats not the problem tho. I can't even transfer a file called pic1.jpg!
nokmond said:
Thats not the problem tho. I can't even transfer a file called pic1.jpg!
Click to expand...
Click to collapse
It seems related to FAT system I guess.
Could you try to format the disk from PC when connected as DISK mode and try to copy file or folder again?
This might be helpful.
william_tai said:
It seems related to FAT system I guess.
Could you try to format the disk from PC when connected as DISK mode and try to copy file or folder again?
This might be helpful.
Click to expand...
Click to collapse
Right - i've tried to transfer files from a different pc via 'disk mode' and it worked fine.
I can transfer stuff from mine via active sync but it takes ages transferring albums etc. It must be some setting on my computer causing the problem, although i don't have problems transferring things to sd cards etc. Any ideas?
For the love of God...
Hi All,
This seems like a very old problem but as far as I can tell, was never resolved or someone didn't share their solutions with the rest of us lovely newbies!
Unfortunately for me I am now having the same problem and after searching the forums it led me to this thread (along with two others that didn't have any difinitive answers either). When trying to copy anything that is within a folder from my comp (be it from a partitioned drive or the desktop of the root C: drive) I get the error "Cannot Copy ****ath is too deep".
After much trawling on the internet I found some third party software that should have solved the problem. No such luck , when using that I get a "semaphore timeout error". Next I try to direct extract from a .rar file to the internal memory and it tells me the reason it can't complete is that "the disk may be full".
As it stands now; I've formatted my phone's internal storage (and then had to transfer all programs one by one back over from my comp), enabled DMA transfer from the Device Manager in Windows XP and still no luck at all.
Could someone please shed some light on this as (as you could probably tell by the long winded post) I'm at my wit's end with this despite loving the phone in general!
Cheers in advance,
Night
I also have the same problem,
When i use activesync, big files like movies can only be put on the device itself, not the internal memory of 4g.
When i use the diskdrive option, the computer sees it als an usb storage, but files cannot be transferred, because of the "path is too deep" error.
in dutch it is called "pad is te lang", any options?
Also does someone know where to buy the official extended battery in Holland, because bol.com cannot deliver and other sites are way expensive.
Ok, just fixed it.
I turned off the activesync software in windows.
Connected the device to my usbconnector on the back of the pc (a 2.0 usbdrive)
Then it worked! Now 755 mb of .mp4 movie on the device...
i dont know if someone still got such a problem. I got it today and solved it with flashing an other rom on it from the Ruu.
nokmond said:
Hi all, can anyone sort this -
When i connect via usb i choose 'disk drive' to transfer files/music etc to the phone. Everty time i try to transfer anything it says on the PC (windows xp) 'cannot copy xxxx - the path is too deep'
Has anyone else had any problems or does anyone have any ideas? Thanks
Click to expand...
Click to collapse
i had that problem too and nothing helped me...i fix that with easy solution----just try another usb port on your pc...that work for me
My PC cannot find "CDC_serial" and "SAMSUNG_android" drivers when i plug my samsung galaxy note in. There are red crosses next to those drivers stated. When i go to "computer > phone", everything folder from my galaxy note loads but when i go into one specific folder, its empty inside. Example: "computer > phone > music > NOTHING".
Please help!
THANKS!
try disabling USB debugging.
jackjaack said:
My PC cannot find "CDC_serial" and "SAMSUNG_android" drivers when i plug my samsung galaxy note in. There are red crosses next to those drivers stated. When i go to "computer > phone", everything folder from my galaxy note loads but when i go into one specific folder, its empty inside. Example: "computer > phone > music > NOTHING".
Please help!
THANKS!
Click to expand...
Click to collapse
Install Kies and latest updates of Kies.
Thanks guys, but I already switched off debugging mode AND install the latest Kies. Nothing works. The computer detects the mobile, and those folders are there. But those folders are empty. If I were to trasnfer songs into my galaxy note, I have to bluetooth them.
jackjaack said:
Thanks guys, but I already switched off debugging mode AND install the latest Kies. Nothing works. The computer detects the mobile, and those folders are there. But those folders are empty. If I were to trasnfer songs into my galaxy note, I have to bluetooth them.
Click to expand...
Click to collapse
Did you have phone plugged in while installing Kies?
Also, right click My Computer. Properties. Device Manager. Do you see missing drivers flagged? If Kies is installed maybe try manually pointing that driver to Kies folder to see if it finds a driver.
Try rebooting PC with phone connected? I had similar issue with another phone.
Thanks a lot. But it still doesn't work. I downloaded CDC_serial and installed it but it still won't work. Help!
Sometimes it says "MTP" not working and sometimes "bluetooth periperal" not working. And sometimes it works, but the files inside are empty. It worked before. And one day it just stopped working. Is it because of applications I downloaded?
Thanks guys.
Uninstall Kies and the drivers you installed and try re-installing them. The title is misleading. Your USB is indeed working, just that the PC is not detecting the same. are you on GB or ICS?
jackjaack said:
Thanks guys, but I already switched off debugging mode AND install the latest Kies. Nothing works. The computer detects the mobile, and those folders are there. But those folders are empty. If I were to trasnfer songs into my galaxy note, I have to bluetooth them.
Click to expand...
Click to collapse
I don't quite understand, when you want to transfer something TO these folders, why do you care if they are empty NOW ?
It not solution
File expert would be better option than bluetooth. transfers over network.Just tempory fix till you get it sorted.
really sorry for the misleading title. Yes, the USB is working but the files are empty. When I use paste songs into my Music folder, they won't allow me. I tried using Kies, and the same thing. It says "Copying Item" forever. The Music folder of my phone shown in the computer is empty, but the songs are actually in my phone. They're playable.
Really wanna solve this problem because I have a lot of photos needed to be transfered. Thanks a lot again guys!
jackjaack said:
Really wanna solve this problem because I have a lot of photos needed to be transfered. Thanks a lot again guys!
Click to expand...
Click to collapse
Those of us running early ICS Roms have the same problem, USB/PC connectivity disabled. Downloading Droid Explorer was more than satisfactory workaround for me.
You install it on your PC, start it, connect your phone to PC, and DE immediately sees all your partitions, and allows you to shuttle files from PC to your phone and back.
This program is free, BTW.
I'm still using GB but I heard that this phone can be upgraded to ICS in.. i dont know when. Haven't heard the news yet. Is Droid Explorer available for GB? If I can find an alternative route to transfer files easy like copy and paste, that will be fine. But still.. it bugs me that I can't seem to fix this USB problem.
I just downloaded droid explorer. And when I go in, there are 0 files in there. "phone icon" > phone's name > 0 objects. lol. I have no idea what is wrong with the phone.
Was thinking of just buying a SD card.
Will factory data reset solve this problem?
I have exactly the same problem with my Galaxy Note. Nothing seems to help and I'm really pissed off One evening I checked for software updates and it found one. It was about 72 mb and it took quite a while to install. And I think that was the day when my USB stopped responding.
Hello,
Today i just bought an HTC One (Great Device btw...) and i can't figure out how to refresh my music library (Stock Music App). I copied my music files via network from my NAS to phone's music folder but the application can't see them.
Any ideas except using another music player or using USB Cable to sync music with pc?
Thanks in advance!
subcode said:
Hello,
Today i just bought an HTC One (Great Device btw...) and i can't figure out how to refresh my music library (Stock Music App). I copied my music files via network from my NAS to phone's music folder but the application can't see them.
Any ideas except using another music player or using USB Cable to sync music with pc?
Thanks in advance!
Click to expand...
Click to collapse
Connect with USB cable to a PC or laptop, wait till device will be recognized and connected (will appear in the explorer as a drive), then disconnect. all files downloaded through wireless network will be recognized.
Alternative way - to download files from cloud services, like dropbox, instead of over Wi-Fi using ES File explorer from home computer etc. Looks like a bug in HTC firmware, but this workaround works not only for music files... Don't ask me how and why, no idea.
EugeneR said:
Connect with USB cable to a PC or laptop, wait till device will be recognized and connected (will appear in the explorer as a drive), then disconnect. all files downloaded through wireless network will be recognized.
Alternative way - to download files from cloud services, like dropbox, instead of over Wi-Fi using ES File explorer from home computer etc. Looks like a bug in HTC firmware, but this workaround works not only for music files... Don't ask me how and why, no idea.
Click to expand...
Click to collapse
Thanks for your reply, but my computer cannot see my phone as mass storage device. Unless there is an option for that.
I had the same problem. I had to transfer all the music, pics and vides to a sdcard, put it to my older N7000 and used HTC transfer tool (get it from google play). Also, I wanted to transfer few wallpapers from my pc to One. I did it using HTC sync manager and it worked. Maybe, you should try using desktop sync manager before trying the transfer tool app.
Just a quick question boys n girls,
Have you got patter lock or password activated?
It wont let you read the device till its unlocked (on connection to your pc)
As for the music not showing, I've had the same issue.
I downloaded a load of my old music directly to phone, moved it all to keep it all in my music folder, all vanished out of stock music app....
I've seen people saying its a media scanner issue, but turning off and on should force it to scan again, but still wouldn't update.
I think its stored as a cache some where, had the same issue on HD2's. When you wiped the folder with "short cuts to music",
The phone would re scan and re populate with new shortcuts to the same place.
Still looking for the this "cache" folder lol. in the mean time, I just moved my music back to the downloaded folder, boom, and its back in the music app.
Has anybody found an answer to this?
Before the 1.29 update it worked fine. . . Now ive updated i got this issue. Grrrr.....
---------- Post added at 10:31 AM ---------- Previous post was at 10:29 AM ----------
Has anybody found an answer to this?
Before the 1.29 update it worked fine. . . Now ive updated i got this issue. Grrrr.....
I ended up moving all files to my pc, dragging them into Windows media player and syncing up using Wmp. HTC sync manager is a joke IMO. I did this for both music and pictures and they all show up now in music and gallery apps. Assuming it's a bug for the app to not just recognize these folders automatically.
You could try deleting the cache of the media storage app in system settings>apps>all.. but be careful with this as it could cause issues with your ringtones and notifications..
Sent from my HTC One using xda premium
I just dont get it though because it was fine before update. . . I dont use Sync Managers, WMP or HTC... lol... i add files manualy via Explorer and Mass Storage etc... Really Strange. . .
Tried that and didnt work, just performed a factory reset, will see if that works....
born_fisherman said:
You could try deleting the cache of the media storage app in system settings>apps>all.. but be careful with this as it could cause issues with your ringtones and notifications..
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
I did this and it worked, but every time i want to transfer files via es explorer between my nas and my phone i must delete the cache and reboot. This is not a permanent solution and htc must do something. It's really annoying every time i want to transfer music to connect my phone via usb.
I fectory reset my phone and A-OK! All works fine now. . . Bit Bizarre! Unless some something in my storage or an app colided with it, i couldnt tell ya!
dobknobby said:
I just dont get it though because it was fine before update. . . I dont use Sync Managers, WMP or HTC... lol... i add files manualy via Explorer and Mass Storage etc... Really Strange. . .
Tried that and didnt work, just performed a factory reset, will see if that works....
Click to expand...
Click to collapse
It is weird - I know when I had my first One, I used HTC transfer utility for the initial transfer of files, and I was able to get new files to show up.. But when I exchanged the phone I used my PC to transfer files to the 2nd One, and can't get it to see new files.
I really don't want to be tied to a PC for sync'ing just to use the stock music player. I can confirm that Power Amp does see all music files.
---------- Post added at 08:57 AM ---------- Previous post was at 08:42 AM ----------
dobknobby said:
I fectory reset my phone and A-OK! All works fine now. . . Bit Bizarre! Unless some something in my storage or an app colided with it, i couldnt tell ya!
Click to expand...
Click to collapse
ok, so what if you download a new song or transfer it from a PC to your music directory, does that new file show up in the music player? I'm about to transfer all my files from my phone to my PC again
born_fisherman said:
It is weird - I know when I had my first One, I used HTC transfer utility for the initial transfer of files, and I was able to get new files to show up.. But when I exchanged the phone I used my PC to transfer files to the 2nd One, and can't get it to see new files.
I really don't want to be tied to a PC for sync'ing just to use the stock music player. I can confirm that Power Amp does see all music files.
---------- Post added at 08:57 AM ---------- Previous post was at 08:42 AM ----------
ok, so what if you download a new song or transfer it from a PC to your music directory, does that new file show up in the music player? I'm about to transfer all my files from my phone to my PC again
Click to expand...
Click to collapse
All i did was connect Phone to Computer, open up storage device, (Via My Computer) navigate to music, drag and drop. . . it works, for me anyhow.
dobknobby said:
All i did was connect Phone to Computer, open up storage device, (Via My Computer) navigate to music, drag and drop. . . it works, for me anyhow.
Click to expand...
Click to collapse
so you did a full factory reset (wiping data/pictures)? And once completed, manually dragged the files into the /sdcard/music folder and /sdcard/DCIM folder?
born_fisherman said:
so you did a full factory reset (wiping data/pictures)? And once completed, manually dragged the files into the /sdcard/music folder and /sdcard/DCIM folder?
Click to expand...
Click to collapse
Yes mate that is correct. . . .
dobknobby said:
Yes mate that is correct. . . .
Click to expand...
Click to collapse
I followed suit on this
1. Copied music and pictures to PC
2. Performed full factory reset (including data)
3. Connect phone to PC
4. Copied music to phone /sdcard/Music directory
5. Copied pictures to phone /sdcard/DCIM directory
6. Unplug
7. Profit
All data shows up properly. Even newly downloaded files. :good::good:
born_fisherman said:
I followed suit on this
1. Copied music and pictures to PC
2. Performed full factory reset (including data)
3. Connect phone to PC
4. Copied music to phone /sdcard/Music directory
5. Copied pictures to phone /sdcard/DCIM directory
6. Unplug
7. Profit
All data shows up properly. Even newly downloaded files. :good::good:
Click to expand...
Click to collapse
Worked for me too.
I was starting to think that HTC had stuffed us on this one - there's no way I was going to be using HTC Sync Manager!
All works like normal now.
born_fisherman said:
I followed suit on this
1. Copied music and pictures to PC
2. Performed full factory reset (including data)
3. Connect phone to PC
4. Copied music to phone /sdcard/Music directory
5. Copied pictures to phone /sdcard/DCIM directory
6. Unplug
7. Profit
All data shows up properly. Even newly downloaded files. :good::good:
Click to expand...
Click to collapse
Yes the above works but what if you want to use a file explorer app to copy music wirelessly from e.g. a NAS to your music folder? I did it and it didn't work. To see the files i must connect my phone via USB to my pc. My Note II and Xperia Z refreshed the music library every time the folder music changed wirelessly or not.
Like i tried everything but my pc don't detect it and there isn't even the use as usb storage option
Alkéryn said:
Like i tried everything but my pc don't detect it and there isn't even the use as usb storage option
Click to expand...
Click to collapse
What system are you on? On Mac you might need to install the android file transfer tool. If on a different system just try googling it, there's loads of help out there.
https://www.android.com/filetransfer/
If using the command line then adb is reliable. Googling how to setup adb should help.
I found the issue and it was driver related but at first i though it was the phone
To solve the problem of transferring files from the computer (Windows 7 ) Copy the file from the computer into the folder of images in the mobile storage , tried the way and succeeded with me, if you can not find a folder for pictures taken pictures with the camera will show you folder
I just got the Prime R1 HD 16gb today and did TWRP and root. The only issue I've had is for some reason if I move a file onto the phone from my PC with a USB cable, it wont show up. E.G. If I move a file to my downloads folder, it wont be there, but if I download the same file through the phone from the internet it works. I can still see the files I've moved onto the phone from the PC if I use a file explorer, but it wont let me do anything with them. I tried going into the TWRP menu and switched the system off of read only thinking that may help, but it seems to have not done a thing. Complete beginner when it comes to this kind of thing if it isn't obvious. Any ideas?
Egocentred said:
I just got the Prime R1 HD 16gb today and did TWRP and root. The only issue I've had is for some reason if I move a file onto the phone from my PC with a USB cable, it wont show up. E.G. If I move a file to my downloads folder, it wont be there, but if I download the same file through the phone from the internet it works. I can still see the files I've moved onto the phone from the PC if I use a file explorer, but it wont let me do anything with them. I tried going into the TWRP menu and switched the system off of read only thinking that may help, but it seems to have not done a thing. Complete beginner when it comes to this kind of thing if it isn't obvious. Any ideas?
Click to expand...
Click to collapse
That sounds familiar to the mtp "bug" Android has had for years.
The media storage database does not update when files are added from mtp.
Some work around that are listed are to use USB transfer instead. (Not used that one before)
Disconnect usb cable clear the data if the media storage app and force close it, then reconnect usb is should rescan the media and rebuild database.
Or just a reboot(I have done this and it usually works)