[Q] [VZW] Rooted and updated before activating phone, have some problems - Moto X Q&A

So, as the title states, I did the entire "Install PwnMyMoto, install the OTA update, get rooted-updated-phone" as soon as I got it. However, I never activated by calling Verizon. Fast-forward 30 minutes, I get off of Wi-fi, and I realize that I'm not getting data or anything. So I turn off my phone, call their number, push all the correct numbers, and I'm told that my phone should activate once I turn it on again. Except... I turn it on, get the message that it'll start activating, and then am immediately presented with an error message saying that it couldn't activate, and that I should call the activation number again.
Was I supposed to activate before rooting? Am I completely screwed for now?

meant2live218 said:
So, as the title states, I did the entire "Install PwnMyMoto, install the OTA update, get rooted-updated-phone" as soon as I got it. However, I never activated by calling Verizon. Fast-forward 30 minutes, I get off of Wi-fi, and I realize that I'm not getting data or anything. So I turn off my phone, call their number, push all the correct numbers, and I'm told that my phone should activate once I turn it on again. Except... I turn it on, get the message that it'll start activating, and then am immediately presented with an error message saying that it couldn't activate, and that I should call the activation number again.
Was I supposed to activate before rooting? Am I completely screwed for now?
Click to expand...
Click to collapse
before you attempt to start diagnosing everything and figuring out what you can do. Call the hotline. I have had many problems activating phones in the past where it does things like what you are saying. Then you call customer services and they do their thing and they eventually get it working. Their automated services can get screwy and do things incorrectly. Calling them can be a PITA but it often gets fixed that way.

jayboyyyy said:
before you attempt to start diagnosing everything and figuring out what you can do. Call the hotline. I have had many problems activating phones in the past where it does things like what you are saying. Then you call customer services and they do their thing and they eventually get it working. Their automated services can get screwy and do things incorrectly. Calling them can be a PITA but it often gets fixed that way.
Click to expand...
Click to collapse
Cool, will do when I get back home. Should I do things like unroot it or anything? Or will they not care?

Alright! I went in to Verizon, the guy there couldn't help me, his call couldn't help me, but they directed me to Customer Support. Then I was redirected to Tech Support. But eventually, they got it. I have no clue how or what was wrong, but it involved me reading off the SIM number and IMEI number.
Anyways, thanks for the help, could I get this closed?

Related

Phone rings twice and sends to voicemail.

The caller on the other end says it rings all the way through (5 rings and then to voicemail).
It has done this with several ROM's, the stock HTC cupcake, to JF 1.5, JACHero, and now I am on cyanogen's 3.62 ROM. The radio is 62.50S.20.17H_2.22.19.26I.
The phone will do this even with a clean wipe. No apps.
Any help would be greatly appreciated.
Thanks in advance.
-RotorDemon- said:
The caller on the other end says it rings all the way through (5 rings and then to voicemail).
It has done this with several ROM's, the stock HTC cupcake, to JF 1.5, JACHero, and now I am on cyanogen's 3.62 ROM. The radio is 62.50S.20.17H_2.22.19.26I.
The phone will do this even with a clean wipe. No apps.
Any help would be greatly appreciated.
Thanks in advance.
Click to expand...
Click to collapse
Check your call forwarding settings. Sometimes, they like to play with themselves and set it as "forward all calls to voicemail". These settings won't show it, because the changes are on the T-Mobile server, not your phone. Only having 2 rings sounds like it connects to the network and then gets pushed away from it, so most likely it's not a problem with your phone.
If you happen to have an old T-Mobile phone laying around, trying switching SIM cards and see if anything changes.
Figured it out. Ran a GSM code
*61*1[vm access number]*11*n#
n= seconds before forwarding. Set it to 25 and it rings all the way through.
Thanks for the info lukekirstein
Double post.
-RotorDemon- said:
Figured it out. Ran a GSM code
*61*1[vm access number]*11*n#
n= seconds before forwarding. Set it to 25 and it rings all the way through.
Thanks for the info lukekirstein
Click to expand...
Click to collapse
Where would you run this code at? I want to be able to set my ring time longer so that it takes longer for it to forward to voicemail.
lukekirstein said:
Where would you run this code at? I want to be able to set my ring time longer so that it takes longer for it to forward to voicemail.
Click to expand...
Click to collapse
Open up your dialer and dial it like you would a phone number.
In my case I entered *61*18056377243*11*25# and dial. Runs the code and then in a few seconds it is done. But check to see if your voicemail number is different than mine.
-RotorDemon- said:
Open up your dialer and dial it like you would a phone number.
In my case I entered *61*18056377243*11*25# and dial. Runs the code and then in a few seconds it is done. But check to see if your voicemail number is different than mine.
Click to expand...
Click to collapse
Cool, was able to set the Voicemail to connect in 35 seconds. Thanks!
I get the error:
Call forwarding.
Connection problem or invalid MMI code.
I've carefully entered the code three times, always get the same reply.
I checked my voicemail number, and it's correct.
Any ideas?
blueheeler said:
I get the error:
Call forwarding.
Connection problem or invalid MMI code.
I've carefully entered the code three times, always get the same reply.
I checked my voicemail number, and it's correct.
Any ideas?
Click to expand...
Click to collapse
What are you trying to do?
Trying to get my phone to wait 20-30 seconds before going to voicemail.
I get, maybe, 2 rings before people are transferred. If my finger isn't already on the button, chances are I can't answer the phone.
These are the codes I tried (as per the instructions above):
*61*18056377243*11*20# (for 20 secs) -and-
*61*18056377243*11*25# (not to go to voicemail)
18056377243 is my voicemail number.
Neither worked.
blueheeler said:
Trying to get my phone to wait 20-30 seconds before going to voicemail.
I get, maybe, 2 rings before people are transferred. If my finger isn't already on the button, chances are I can't answer the phone.
These are the codes I tried (as per the instructions above):
*61*18056377243*11*20# (for 20 secs) -and-
*61*18056377243*11*25# (not to go to voicemail)
18056377243 is my voicemail number.
Neither worked.
Click to expand...
Click to collapse
Are you on a flex pay account? Also, you should only need one 1 MMS number, because that's the immediate point it re-routes to voicemail.
re Flexpay, to be honest, I'm not 100% sure. The wife set all of this up before we were married and we've just continued it. I seem to recall a mention of something like that, but I could very well be wrong.
I'm assuming that this option wouldn't be available to FP customers. Would 611 be able to make a change to fix it? The 2 ring thing is seriously causing problems on this end.
TIA
blueheeler said:
re Flexpay, to be honest, I'm not 100% sure. The wife set all of this up before we were married and we've just continued it. I seem to recall a mention of something like that, but I could very well be wrong.
I'm assuming that this option wouldn't be available to FP customers. Would 611 be able to make a change to fix it? The 2 ring thing is seriously causing problems on this end.
TIA
Click to expand...
Click to collapse
Call forwarding is not available to flex pay customers and thus, custom MMS coding will not work. If this is the case, you should contact T-Mobile (either way, probably a good idea) and talk to them to see what might be causing the problem.
What ROM are you using? Some of the slower ROMS can create dialer lag.
Asked my wife. It is Flexpay. So that solves that.
Thank you so much for your reply.
That got us going in the right connection.
I am using Cyan's rom right now. But this was the way it was ever since we got into any 'Cupcake" versions (OTA or modded). My thoughts are the radio or a tower issue, but that's an uneducated guess. I rarely get phone calls anytime except when I'm home, so it's hard to pinpoint. So I followed your suggestion and tried to call 611 a short while ago. Got through to CS who walked me through some stuff (their basic scripted thing, all of which I've already tried), and it didn't work. So they tried to send me to tech support, and I guess it was either to late or they couldn't connect for whatever reason, so I have to call back in the morning.
Thanks again for heading me in the right direction.
blueheeler said:
Asked my wife. It is Flexpay. So that solves that.
Thank you so much for your reply.
That got us going in the right connection.
I am using Cyan's rom right now. But this was the way it was ever since we got into any 'Cupcake" versions (OTA or modded). My thoughts are the radio or a tower issue, but that's an uneducated guess. I rarely get phone calls anytime except when I'm home, so it's hard to pinpoint. So I followed your suggestion and tried to call 611 a short while ago. Got through to CS who walked me through some stuff (their basic scripted thing, all of which I've already tried), and it didn't work. So they tried to send me to tech support, and I guess it was either to late or they couldn't connect for whatever reason, so I have to call back in the morning.
Thanks again for heading me in the right direction.
Click to expand...
Click to collapse
No problem, glad I could help you out :]. Let me know how that goes!

Google Voice Integration Issues

So I got my one, when it was being activated in the store there was an error of some sort and it came down to a google voice issue. It was eventually fixed after a number of calls but I left with it working. I came home and loaded it up with my apps and re activated google voice so i can text from the web etc etc. It worked for a while but now my phone cannot make and recieve calls and texts, I only have data,
I called sprint last night they told me to wait until 2pm today even though he did not know what the issue was....its very fristrating, I get some recorded message from a guy saying that the number i called is not in service when I just called that number from another phone.
Has anyone else had any issues like this?
I would try disabling the integration on voice.Google.com and re enabling it once you confirm your phone works properly without it. I'm integrated and have never had this issue.
p3tr0s said:
I would try disabling the integration on voice.Google.com and re enabling it once you confirm your phone works properly without it. I'm integrated and have never had this issue.
Click to expand...
Click to collapse
Yeah, that was the first thing i did...on the phone for yet another hour..they seem dumbfounded. Could a boot loader unlock cause this?
chinbags said:
Yeah, that was the first thing i did...on the phone for yet another hour..they seem dumbfounded. Could a boot loader unlock cause this?
Click to expand...
Click to collapse
I'm not the most knowledgeable on this but Im about 99.9 percent sure there's no way either could cause your problem. Its something with the service programming either on googles end or sprints end.
This may be somewhat helpful I use Google voice for my voicemail.when I installed and provisioned it at the last step it gave me an error and said it could not save numbers but it does work!
Sent from my HTCONE using Tapatalk 2
When I set mine up i don't recall getting any errors
chinbags said:
So I got my one, when it was being activated in the store there was an error of some sort and it came down to a google voice issue. It was eventually fixed after a number of calls but I left with it working. I came home and loaded it up with my apps and re activated google voice so i can text from the web etc etc. It worked for a while but now my phone cannot make and recieve calls and texts, I only have data,
I called sprint last night they told me to wait until 2pm today even though he did not know what the issue was....its very fristrating, I get some recorded message from a guy saying that the number i called is not in service when I just called that number from another phone.
Has anyone else had any issues like this?
Click to expand...
Click to collapse
I would de-integrate then call up Sprint and have them push a hands free activation to your phone. Wait 30 minutes then try re-integrating with Google Voice. I know this error happened frequently in the beginning with accounts that were integrated and then they switched phones without de-integrating first. I use the Sprint-GV integration and its why whenever I switch phones, I always de-integrate first, activate the new phone, then re-integrate with GV. Hope you get it figured out soon.
Thanks for the input. You guys were on the right track. My third hour long call got to the issue. Seemingly my phone wasn't fully provisioned and it was a network error but my activation of Google voice kicked my network completely out of sync. Still all a little strange but I'm back up and running. Hopefully when I re enable gvoice I won't get the same error. I was also told the first two people I spoke with should of seen this....I guess you gotta be lucky with who you get on the phone.
Sent from my HTCONE using xda app-developers app

Assisted dialing error / Invalid Mobile country code

sorry if this has been answered but I have searched all over and cant find it.
So I took the spint OTA the other day and now every one in awhile i recieve Assisted dialing error / Invalid Mobile country code. I have turned off assisted dialing but I'm still getting this error. It takes me off 4g and says its on 3g but yet no connection seems to be there at all. anyone else have this problem?
david.herh said:
sorry if this has been answered but I have searched all over and cant find it.
So I took the spint OTA the other day and now every one in awhile i recieve Assisted dialing error / Invalid Mobile country code. I have turned off assisted dialing but I'm still getting this error. It takes me off 4g and says its on 3g but yet no connection seems to be there at all. anyone else have this problem?
Click to expand...
Click to collapse
Did you do a factory reset, I know you lose everything but in my past experience, factory reset after taking an ota is a must.
Sent on my Moto X
I've been intermittently getting this error for the past couple of days too. And yes, I did a factory reset after the KitKat OTA.
I am also getting this notification a few times a day. Both my "current country" and "reference country" are correctly set to USA, and it doesn't matter if I have assisted dialing turned on or off. Fortunately, it doesn't seem to affect the cell signal.
Just got my Sprint Moto X two days ago and did the KitKat update immediately on receiving.
Doing a search on it, it seems to have been infrequently reported going back several years, and always on Motorola devices. And sometimes has been reported as causing loss of the cell signal until you reboot.
fwald said:
I am also getting this notification a few times a day. Both my "current country" and "reference country" are correctly set to USA, and it doesn't matter if I have assisted dialing turned on or off. Fortunately, it doesn't seem to affect the cell signal.
Just got my Sprint Moto X two days ago and did the KitKat update immediately on receiving.
Doing a search on it, it seems to have been infrequently reported going back several years, and always on Motorola devices. And sometimes has been reported as causing loss of the cell signal until you reboot.
Click to expand...
Click to collapse
It's not a huge deal but kind of annoying. And it only started happening to me a few days ago.
clankfu said:
It's not a huge deal but kind of annoying. And it only started happening to me a few days ago.
Click to expand...
Click to collapse
Agreed. If it ever starts resulting in loss of cell signal, however, it will be a huge pain.
I have this happening as well. It seems to happen often when the phone registers to a new tower while I am driving. To make it go away I "change" my country to USA. I changed it last night while driving and it went away. I haven't had it back since. I don't know if this is a random issue with sprint's network or if it is problem with the phones. Perhaps we can try to figure this out?
I have my # connected to Google Voice.
My phone is a replacement phone from Motorola.
My phone would not self-activate, I had to call and get it manually programmed by Sprint support.
Do we have anything in common?
My phone would not self activate either but that's the only thing in common on those grounds.
dshiznit00 said:
I have this happening as well. It seems to happen often when the phone registers to a new tower while I am driving. To make it go away I "change" my country to USA. I changed it last night while driving and it went away. I haven't had it back since. I don't know if this is a random issue with sprint's network or if it is problem with the phones. Perhaps we can try to figure this out?
I have my # connected to Google Voice.
My phone is a replacement phone from Motorola.
My phone would not self-activate, I had to call and get it manually programmed by Sprint support.
Do we have anything in common?
Click to expand...
Click to collapse
Wasn't it already on USA?
I also have my number integrated with Google Voice via Sprint.
I seem to get this error whenever it switches from wifi to mobile data.
[
dshiznit00 said:
I have this happening as well. It seems to happen often when the phone registers to a new tower while I am driving. To make it go away I "change" my country to USA. I changed it last night while driving and it went away. I haven't had it back since. I don't know if this is a random issue with sprint's network or if it is problem with the phones. Perhaps we can try to figure this out?
I have my # connected to Google Voice.
My phone is a replacement phone from Motorola.
My phone would not self-activate, I had to call and get it manually programmed by Sprint support.
Do we have anything in common?
Click to expand...
Click to collapse
I'm integrated with Sprint/Google Voice, but was getting it right off the bat before I even set up GV.
Mine is a new phone.
My phone also would not self-activate, I went to the Sprint web site and entered the MEID and UCC but still had to call them.
However, I only experienced the problem 1-2 more times since my post. I only had the phone in my house, which I suppose doesn't eliminate tower switching but makes it less likely.
I've since unlocked the bootloader and rooted and haven't had it once after that.
It does seem to be a Sprint-only issue with the Moto X this time, but if you do a Google search it was a rare issue with other Moto phones.

End button, incomming calls, and ability to call eachother break when in Canada (G4)

Here is the gist. We have 2 G4's that right when they cross into Canada, all hell breaks loose!
End Button (dialer) Loses functionality. The only way to end a call is either the other person, or remove battery.
Phones cannot call each other but can call other phones (data does not work either, but texting does)
No incomming calls work at all, however it seems to be trying (not going straight to voicemail, but rather ring 20 times and then busy signal.
Sprint says everything should be good, and unlocked on their end. They even state that the sim cards have "registered" with rodgers. I am at a complete loss. Hours and hours with tech support, reset / factory wipe, etc... Even tried putting in a Rodgers SIM, and still a big fat ZERO. The troubling thing is that once the phones come back to the states, everything works fine. We have had them switch the plan to the canada plus, to the international plan and back, to no avail. Has anyone experienced this problem? Really frustrating to say the least! I could see one being a "bad" phone, but two??? No way. Coincidences like that just don't happen! Oh- yes, latest software update IS installed (the ls991zv5). Build LMY47D Android 5.1 Kernel 3.10.49
Thanks in advance!
Im having the same problem too
I try a hard reset and still nothing
Issue with me, and how to make Data works
This issue is random Sprint LG G4 LS991 to me. 50% phones work perfectly, 50% have issue.
If you want Data works. Download APN zip file, extract, replace, change permission like original file (0644). Go to Dialer, type ##3282#, APN Settings, touch Menu, Reset default. Turn On Mobile Data.
chlywily said:
Here is the gist. We have 2 G4's that right when they cross into Canada, all hell breaks loose!
End Button (dialer) Loses functionality. The only way to end a call is either the other person, or remove battery.
Phones cannot call each other but can call other phones (data does not work either, but texting does)
No incomming calls work at all, however it seems to be trying (not going straight to voicemail, but rather ring 20 times and then busy signal.
Sprint says everything should be good, and unlocked on their end. They even state that the sim cards have "registered" with rodgers. I am at a complete loss. Hours and hours with tech support, reset / factory wipe, etc... Even tried putting in a Rodgers SIM, and still a big fat ZERO. The troubling thing is that once the phones come back to the states, everything works fine. We have had them switch the plan to the canada plus, to the international plan and back, to no avail. Has anyone experienced this problem? Really frustrating to say the least! I could see one being a "bad" phone, but two??? No way. Coincidences like that just don't happen! Oh- yes, latest software update IS installed (the ls991zv5). Build LMY47D Android 5.1 Kernel 3.10.49
Thanks in advance!
Click to expand...
Click to collapse
problem solved

Help, I can't receive any calls but no problems to make them.

Hello, everyone.
I need help with an issue I'm facing. My phone is not receiving any calls whatsoever and I don't know why. I can make calls without any problems, the issue is that I can't receive them.
I don't know when this started happening since I don't receive many calls, I don't know if it's a result of rooting the phone, because it's rooted, or what else can it be. I don't remember if the phone received calls before or immediately after being rooted.
I've tried flashing different modems but I haven't been successful. Also, I have gone through the settings and disabled everything that could be causing the calls to be blocked. I have also called T-Mobile and they disconnected and reconnected my phone to the network and I have gone to one store to have the sim card replaced and that didn't help either. I have wiped the cache and the Dalvik cache and nothing. The only option left that I know is to factory reset the phone wich I'm trying to avoid because I have a ton of apps and my home screens are already setup and folders created and I don't want to do all this setup again.
Here is the weird part. Under just this specific scenario I can make my phone receive calls.
Make a call to any phone
Hangup a couple of seconds after the other phone starts ringing.
IMMEDIATELY BEFORE the call is terminated (lost) dial from the other phone (the one that was called in step 1). This should be within one second and no more after the call is lost.
If I follow this procedure then the call goes through and my note 4 receives it, but the call shall be made immediately after I hang up, otherwise it doesn't go through.
Does anybody have an idea of what could be happening?
Thanks!!
try this, go to settings all the down to calls and click on call rejection which says auto rejection turn that to off, ive had the Same problem and thats what help me out

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