"com.android.phone has stopped" error on boot - Xperia Z1 Q&A, Help & Troubleshooting

Okay, I justflashed a generic .534 firmware through Flashtool (I was on .257 and I wanted to downgrade so I could root my phone) and the first time it said I had no space on my hard drive so I cleaned it a bit then I started again and it flashed perfectly but during the end of flashing i saw this:
02/009/2013 11:09:33 - WARN - This file is ignored : simlock.ta
anyway the flashing ended with a message "Flashing Finished.
When I turned on my phone I could go to Home as I got the error "com.android.phone has stopped working" and that error was repeating along with "Camera has stopped working". I could access all apps through Google Search but I can't go to Home. What the hell is happening?

That warning in flastool is fine.
To stop the problem with force stop just clear the cache /data for those apps
Sent from my C6903 using XDA Premium 4 mobile app

gregbradley said:
That warning in flastool is fine.
To stop the problem with force stop just clear the cache /data for those apps
Sent from my C6903 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
But I can't find com.android.phone in the Applications settings.
Damn you answered too late I just started a phone repair on PC Companion and it's already downloading the necessary files...:crying:
At least I hope this fixes it...

Nevermind guys, I did a factory reset on my phone and it fixed it. Of course, now I have to reinstall all my apps (thank god I did some screenshots of my settings as the Backup app didn't work on PC Companion).

Lucian5800 said:
But I can't find com.android.phone in the Applications settings.
Damn you answered too late I just started a phone repair on PC Companion and it's already downloading the necessary files...:crying:
At least I hope this fixes it...
Click to expand...
Click to collapse
I answered too late...just 30 minutes after you posted your question...you expect a lot there..

Related

[Solved] Stuck at Sony logo : Assistance needed and welcome

Dear Members and Expériences user,
My XZ is stuck at Sony logo:
How it happened:
Phone was Roted
Locked bootloader
Recovery installed
Using stock rom with pureaudio
As my phone was always running Multimedia process making it So hot and following users advices (perhaps due to a corrupted image) I have performed the folowing:
1- boot in recovery
2- backup phone and reboot
3- backup everything using titanium backup
4- transfer all backup from internal memory to sd card
5- Eject sd card
6- performed a wipe and factory reset from settings
7- reboot and configure apn and accounts
8- reinstall superuser then titanium backup apps
9- reboot
10- restore some apps (mainly games) and some systems settings (only sms/mms and phone call history)
11- as advice by TB reboot
12- bootloop...bootloop...
13- boot in recovery
14- restore (using advance fonction) system only
15- went off battery (I did not notice that my kids unplugged charger)
16- Here i am...
Please help me
--------------------------------------------------------------------------
Here the procedure I have applied:
--------------------------------------------------------------------------
First a Huge Thanks to :
- diego9016
- LitoNi
Which guided me on the solving.
As proposed, I have :
1- Installed the Sony PC Companion 2.10.155
2- Installed the Flashtool-0.9.10.2beta6 --> Thanks to Androxide for that
http://forum.xda-developers.com/showthread.php?t=2162907
3- Followed the Tuto of 'Flashing Stock Rom with FlashTool --> Thanks to Shadowboy23 for that
http://forum.xda-developers.com/showthread.php?t=2240614
3- Used the UK Unbranded FTF --> Thanks to Paulkhim for that
http://forum.xda-developers.com/showthread.php?t=2221475
I have followed line by line the différents tutos and it worked out very well.
The only thing I did differently was running the the flashtool as admin user when it succeed.
Thanks to all and good dev for the XZ which it deserves it.
Sent from my HTC EVO 3D X515m using xda app-developers app
Have you tried going back to stock using flashtool?
diego9016 said:
Have you tried going back to stock using flashtool?
Click to expand...
Click to collapse
I am very unexperienced in it and i do not know at all the How to ?
I have tried to read a lot on it and do not understand where to start...
A short guide perhaps ?
chrisftlse said:
I am very unexperienced in it and i do not know at all the How to ?
I have tried to read a lot on it and do not understand where to start...
A short guide perhaps ?
Click to expand...
Click to collapse
Of course... But first, you need to charge your phone.
Follow this tutorial, it should bring back your Z to life.
Here you can find the ftf you need.
Just be sure you have the C6603.
diego9016 said:
Of course... But first, you need to charge your phone.
Follow this tutorial, it should bring back your Z to life.
Here you can find the ftf you need.
Just be sure you have the C6603.
Click to expand...
Click to collapse
Thanks for your quick answer,
Will try it immediately and report :fingers-crossed::fingers-crossed::fingers-crossed:
Someone with 200+ posts shouldn't be starting noob threads like this and know to read the stickys where this kind of information can be found. I also wish People would first learn how to restore their device first before flashing things that could potentially brick it.
XperienceD said:
Someone with 200+ posts shouldn't be starting noob threads like this and know to read the stickys where this kind of information can be found. I also wish People would first learn how to restore their device first before flashing things that could potentially brick it.
Click to expand...
Click to collapse
Thanks
I am having Heavy Experience on HTC things but not on Sony. :silly:
I did read thousands of pages and using this Q&A section as it should ... not ?
Anyway... community is for that and maybe helps others users than myself alone.
Thanks to highlight and at the end (when succeed) I will also share the step by step performed : For the others guys and newbies on Sony. :angel:
XperienceD said:
Someone with 200+ posts shouldn't be starting noob threads like this and know to read the stickys where this kind of information can be found. I also wish People would first learn how to restore their device first before flashing things that could potentially brick it.
Click to expand...
Click to collapse
He needed some help... Wy can't we just help him?
diego9016 said:
He needed some help... Wy can't we just help him?
Click to expand...
Click to collapse
I have tried and unfortunatley no success
Everything runs well until when the phone has to be connected to the PC while holding the Vol Down Button.
Then the Device seems to be connected and after a while it deconnects and restart itself and locked at the Sony Logo.
Then the flashtool recongnises it as disconnected
:crying:
Any other test I may perform ?
Thanks for your patience and support
chrisftlse said:
I have tried and unfortunatley no success
Everything runs well until when the phone has to be connected to the PC while holding the Vol Down Button.
Then the Device seems to be connected and after a while it deconnects and restart itself and locked at the Sony Logo.
Then the flashtool recongnises it as disconnected
:crying:
Any other test I may perform ?
Thanks for your patience and support
Click to expand...
Click to collapse
Do you have the flashtool drivers correctly installed?
Have you tried restarting your pc and see if it works? Don't open PC Companion or any of the other Sony software.
Are you connecting the device powered off and holding vol down?
diego9016 said:
Do you have the flashtool drivers correctly installed?
Have you tried restarting your pc and see if it works? Don't open PC Companion or any of the other Sony software.
Are you connecting the device powered off and holding vol down?
Click to expand...
Click to collapse
Drivers are OK (it seems and I will try on my daughter Vista PC)
I have tried after reboot my PC also in Admin session
And yes plugged off only with down vol pressed :crying:
One more question when to unpress the vol down button ?
I performed it when the Windows displayed Device Connected in Flashmode, Am I right ?
Thanks to you for your patiance
I am a little bit stressed at the moment
chrisftlse said:
Drivers are OK (it seems and I will try on my daughter Vista PC)
I have tried after reboot my PC also in Admin session
And yes plugged off only with down vol pressed :crying:
One more question when to unpress the vol down button ?
I performed it when the Windows displayed Device Connected in Flashmode, Am I right ?
Thanks to you for your patiance
I am a little bit stressed at the moment
Click to expand...
Click to collapse
You release it when it starts flashing. You can see the bottom bar moving towards completion.
Sent from my C6603 using xda app-developers app
LitoNi said:
You release it when it starts flashing. You can see the bottom bar moving towards completion.
Sent from my C6603 using xda app-developers app
Click to expand...
Click to collapse
Thanks for the advice.
Does it takes long cause I stayed like 4-5 mins by holding it without seing any progress bar and soon I unpress it the phone restart by itself and back again at the Sony logo.
To switch it off again I have to hold Power + Vol Up and Down during 5-10 sec until it vibes 3 times.
Is it the right process ?
Just fyi, your main cause of this is most likely when you tried restoring the apps.
Do not try to restore them with titanium backup Or cwm if you are moving from one rom to another etc... To avoid any issues like this one.
Backup and restore using whatever the app provides. Their files are usually located internally. ( just drag it to your comp)
Before starting flashtool, hit the arrow icon (where more hidden programs are running) you may find pcc or sus running sometimes after you reboot your computer.
Find the right ftf file, make sure you are using the most updated flashtool.
Good luck man.
Sent from my C6603 using xda app-developers app
diego9016 said:
He needed some help... Wy can't we just help him?
Click to expand...
Click to collapse
Not saying you can't, but why should you have to rehash information they could have found themselves, but I guess this is what xda has become these days.
LitoNi said:
Just fyi, your main cause of this is most likely when you tried restoring the apps.
Do not try to restore them with titanium backup Or cwm if you are moving from one rom to another etc... To avoid any issues like this one.
Backup and restore using whatever the app provides. Their files are usually located internally. ( just drag it to your comp)
Before starting flashtool, hit the arrow icon (where more hidden programs are running) you may find pcc or sus running sometimes after you reboot your computer.
Find the right ftf file, make sure you are using the most updated flashtool.
Good luck man.
Sent from my C6603 using xda app-developers app
Click to expand...
Click to collapse
Thanks for the tip.
BTW no success yet and nothing happens until I unrelease the vol down button except status in the log chnging from Device Connected and after a while Device disconnected and so on...
When it is marked as Device Connected and then when I go to the Devices Info then Drivers it is :
09/048/2013 22:48:19 - INFO - List of ADB devices :
09/048/2013 22:48:19 - INFO - - none
09/048/2013 22:48:19 - INFO - List of fastboot devices :
09/048/2013 22:48:19 - INFO - - none
I really do not know what to perform now... Except crying
chrisftlse said:
Thanks for the advice.
Does it takes long cause I stayed like 4-5 mins by holding it without seing any progress bar and soon I unpress it the phone restart by itself and back again at the Sony logo.
To switch it off again I have to hold Power + Vol Up and Down during 5-10 sec until it vibes 3 times.
Is it the right process ?
Click to expand...
Click to collapse
Ok, here´s the process:
Start flashtool, select the ftf and start the process... Flashtool will say Preparing Files for Flashing. Then, a window will prompt and tell you to put your device in flashmode.
With you phone turned off and unplugged, leave vol down pressed and connect it to pc until the window disappear, that's the moment you release vol down button and flashing process should start.
Add to that I don't know did you do this yet but I'll mention it anyway:
Before you start flashtool
1- go to settings of your device > developers option (enable it) scroll down and check usb debugging.
2- not sure if you need to do this but might as well cause I do it all the time. Phone settings > security > check unknown sources.
Go ahead and start flashtool and follow the instructions before this post
Sent from my C6603 using xda app-developers app
---------- Post added at 10:04 PM ---------- Previous post was at 10:02 PM ----------
And have you tried repairing it with Sony update service or Sony pc companion? Links are below.
Sent from my C6603 using xda app-developers app
diego9016 said:
Ok, here´s the process:
Start flashtool, select the ftf and start the process... Flashtool will say Preparing Files for Flashing. Then, a window will prompt and tell you to put your device in flashmode.
With you phone turned off and unplugged, leave vol down pressed and connect it to pc until the window disappear, that's the moment you release vol down button and flashing process should start.
Click to expand...
Click to collapse
Thanks a lot for your support :good:
By not being alone I kept the head out of the water and finally succeed.
To make it short, it seems that the FTF file was a kind of corrupted (unable to check the MD5 Sum cause not provided), nevertheless I download another FTF file from another country (I selected UK as I can easely read UK than others languages) then on the second attempt it finally went well.
I do not know the effect of flashing another country Stock firmware yet, but I think as for the cooked rom it does not creates big issues.
Thanks again to supporting me on this tricky situation.
And as promoised after this answer, I will write down what I have performed.
LitoNi said:
Add to that I don't know did you do this yet but I'll mention it anyway:
Before you start flashtool
1- go to settings of your device > developers option (enable it) scroll down and check usb debugging.
2- not sure if you need to do this but might as well cause I do it all the time. Phone settings > security > check unknown sources.
Go ahead and start flashtool and follow the instructions before this post
Sent from my C6603 using xda app-developers app
---------- Post added at 10:04 PM ---------- Previous post was at 10:02 PM ----------
And have you tried repairing it with Sony update service or Sony pc companion? Links are below.
Sent from my C6603 using xda app-developers app
Click to expand...
Click to collapse
Thanks for your answer, As I was blocked on the start of the phone, it was not possibe at the time being to change the settings (perhaps I were Lucky cause these settings were as you proposed before my issue happened).
I will learn more on the SUS and SPCC as I do not know so much on the Sony tech and apps. (Was an HTC addict for years until this one XZ appears and make me change).
Thanks for your support also.
Best Reagrds to all
:laugh::victory:
chrisftlse said:
I do not know the effect of flashing another country Stock firmware yet, but I think as for the cooked rom it does not creates big issues.
Click to expand...
Click to collapse
It has no effect at all... They're unbranded.
Glad that you could solve it

[HELP] Screen freezes during call only

A strange type of bug :-
When ever i make call from my xz c6602 on jb .423 firmware...screen freezes in a strange fashion....i can not tap back button, can't select anything....as soon as call is hung up everything is fine...during call if i browse settings i am able to scroll up and down but can't select any option, back button don't work...only home key works...as soon as call disconnected everything fine...
I have done factory reset 2 times and reinstalled jb .423 via sus 2 times still same issue...
Any solution ??? Is it because of any app, i had same issue on my xsl....
Sent from my C6602 using xda premium
Same issue with .253.
The strange think is when I do a call the problem is not present, when I receive the problem is present
ImAnurag said:
A strange type of bug :-
When ever i make call from my xz c6602 on jb .423 firmware...screen freezes in a strange fashion....i can not tap back button, can't select anything....as soon as call is hung up everything is fine...during call if i browse settings i am able to scroll up and down but can't select any option, back button don't work...only home key works...as soon as call disconnected everything fine...
I have done factory reset 2 times and reinstalled jb .423 via sus 2 times still same issue...
Any solution ??? Is it because of any app, i had same issue on my xsl....
Sent from my C6602 using xda premium
Click to expand...
Click to collapse
Sony Update Service
Or
PC companion
for repairing ur device
:good:
I have done twice factory resetting with full data wipe and repairing my firmware via sus twice....problem still there
I guess any app is causing this isssue...
Sent from my C6602 using xda premium
ImAnurag said:
I have done twice factory resetting with full data wipe and repairing my firmware via sus twice....problem still there
I guess any app is causing this isssue...
Sent from my C6602 using xda premium
Click to expand...
Click to collapse
trying another firmware (ur same version firmware from another region) via flash tool
ImAnurag said:
I have done twice factory resetting with full data wipe and repairing my firmware via sus twice....problem still there
I guess any app is causing this isssue...
Sent from my C6602 using xda premium
Click to expand...
Click to collapse
We can compare our installed app?
Edit: Have you installed SmartKey?
Asd0r said:
We can compare our installed app?
Edit: Have you installed SmartKey?
Click to expand...
Click to collapse
EDIT - YES I AM USING SMART KEY, IS IT CAUSING THIS ????
Now i just installed a fresh firmware via SU, all stock apps now it's working fine...I am on a call from past 14 minutes and it's working fine..
I guess it's a conflict with any app, now i need to install apps again...
Need to find out which app is creating this issue...Please mention your apps.
ImAnurag said:
Please mention your apps.
Click to expand...
Click to collapse
I have mentioned this app: SmartKey.
Asd0r said:
We can compare our installed app?
Edit: Have you installed SmartKey?
Click to expand...
Click to collapse
Asd0r said:
I have mentioned this app: SmartKey.
Click to expand...
Click to collapse
YES I AM USING SMART KEY, IS IT CAUSING THIS ????
I have removed "AVG antivirus, McAfee, Du Battery Saver, SnapDragon battery guru app, Bad piggies, tap the frog, tap the frog doodle - These apps are not creating any issue, i have checked them removing, the problem still persists.
ImAnurag said:
YES I AM USING SMART KEY, IS IT CAUSING THIS ????
Click to expand...
Click to collapse
I think. Can you try? I am at work and I cannot make a call.
Asd0r said:
I think. Can you try? I am at work and I cannot make a call.
Click to expand...
Click to collapse
Ok, I am on call from 27 minutes and all is working fine till now, no apps installed, only pre-installed stock apps - No freezing till now.
Let me install SMART KEY, and checking whether freezing occurs or not.
Asd0r said:
I think. Can you try? I am at work and I cannot make a call.
Click to expand...
Click to collapse
Yes i installed "Smart Key" and problem of freezing again came after 5 minutes on call.
I removed Smart Key, did a reboot...now on call from 10 minutes and phone is not freezing at all...I guess this app was making that issue.
ImAnurag said:
Yes i installed "Smart Key" and problem of freezing again came after 5 minutes on call.
I removed Smart Key, did a reboot...now on call from 10 minutes and phone is not freezing at all...I guess this app was making that issue.
Click to expand...
Click to collapse
Is it possibile to send bug report to Sony? In that case how can I report that bug?
Asd0r said:
Is it possibile to send bug report to Sony? In that case how can I report that bug?
Click to expand...
Click to collapse
Lol send report to the app's developer not sony.
Sent from my C6603 using xda premium
gm007 said:
Lol send report to the app's developer not sony.
Sent from my C6603 using xda premium
Click to expand...
Click to collapse
The app developer is Sony Mobile
ImAnurag said:
A strange type of bug :-
When ever i make call from my xz c6602 on jb .423 firmware...screen freezes in a strange fashion....i can not tap back button, can't select anything....as soon as call is hung up everything is fine...during call if i browse settings i am able to scroll up and down but can't select any option, back button don't work...only home key works...as soon as call disconnected everything fine...
I have done factory reset 2 times and reinstalled jb .423 via sus 2 times still same issue...
Any solution ??? Is it because of any app, i had same issue on my xsl....
Sent from my C6602 using xda premium
Click to expand...
Click to collapse
Hey there, I'm having this issue too, on my C6602 but as I heard the C6603 isn't experiencing this issue, I hope you still have this phone. I think downgrading the operating system might help me and you. My notifications bar isn't working, touch isn't working, can't tap home button neither back. The phone screen hangs sometime. Please do tell me if you have found any solutions for this.

[Q] Xperia T,update.205. playstore problem, urgent help required.

okay so, i recently updated my LT30p to the new firmware*9.2.A.1.205.
after the update was complete, i did a factory reset on my phone(without clearing internal storage)
after it was complete, i set the phone back up, managed to get 2-3 apps to be updated, after which i had to go out of range of wifi and so stopped other apps from downloading or updating.
When i returned and restarted, the apps wont download. like the downloading bar progresses on the playstore but theres no downloading icon on the status bar of the phone(thought it flickers for some apps when download is started) but the download never starts on WIFI.
Ive been trying to fix it since, tried everything from removing account and re-adding, clearing cache and data of play store,play services, as well as download manager.
meanwhile, i tried to download the apps on mobile data, and 4/10 times the download started with the logo appearing on the status bar and all. Other times no luck, as the downloading appeared on the play store only and thats it. I nw even reset my phone once again(without erasing internal storage), but the problem persists.*I really need help as this is annoying, im stuck with an empty phone with nothing working to improve the way things are..*Thanks.
You don't have to erase internal storage, I didn't do it and it's ok.
Try to repair the ROM with SEUS if you have locked bootloader and if not, flash .205 again with flashtool and then flash any kernel you want. Sometimes the download won't start because the Google Play updates itself, I always have this issue after installing new, stock ROM because the Google Play is always outdated in it and it HAS to update. Try to leave the phone connected to the Internet for some time and see if it updates Play Store to... let's say - 4.6.17 version, this is the version I have at the moment and I don't have any problems.
My phone is T. Xperia T.
romcio47 said:
You don't have to erase internal storage, I didn't do it and it's ok.
Try to repair the ROM with SEUS if you have locked bootloader and if not, flash .205 again with flashtool and then flash any kernel you want. Sometimes the download won't start because the Google Play updates itself, I always have this issue after installing new, stock ROM because the Google Play is always outdated in it and it HAS to update. Try to leave the phone connected to the Internet for some time and see if it updates Play Store to... let's say - 4.6.17 version, this is the version I have at the moment and I don't have any problems.
My phone is T. Xperia T.
Click to expand...
Click to collapse
Okay so I Reinstalled it using the SUS,still.no luck..
There a thing that I observed though,
While re-installing the apps after reset, I was also downloading a torrent simultaneously, the playstore download speed was really slow and often it stopped(as in the case when no connection is available) and so I stopped the installing of apps...
Thereafter when I tried to install the apps the next time this problem took place.
Could it be that maybe the download manager or playstore isnt responding to the WiFi as available Internet or something and so the download doesnt start, as on mobile data the download takes place normally. If it is possible then the solutions please...
Is The youtube working?
Sent from my LT29i using XDA Premium 4 mobile app
ModiYasser said:
Is The youtube working?
Sent from my LT29i using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Its blocked in my country do will need a proxy for it :/
Theres a network error on even the mobogenie store when downloading apps frm there too..
And I just noticed that my galaxy tab 3, is also not able to download apps too. The downloading logo in status bar appears, and it doesnt move beyond downloading..
So I suppose theres some network communication problem between my WiFi and appstores, bizarre it seems.
Any help plz?
I had experienced this before even my computer can't load youtube videos actually it did solve by time.
Sent from my LT29i using XDA Premium 4 mobile app
ModiYasser said:
I had experienced this before even my computer can't load youtube videos actually it did solve by time.
Sent from my LT29i using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Im sorry but thats irrelavant, my problem is not being able to download apps from any playstore on WiFi(and to an extent on mobile data too)
It takes some time to Play Store and Google Play Services get updated, just wait for some time.
Check or change your DNS settings...just a thought. Maybe use a good public one...

.205 bugs

I have found some very irritating bugs on my phone after updating to .205
- WiFi issues
- Lag while installing/uninstallung apps
- Screen turns dark brown and hangs (after 2 seconds it comes back to normal)
- Ram issues
- When Installing app, The text goes under the moving line
No issues here. Try a reset or reflash
mrjraider said:
No issues here. Try a reset or reflash
Click to expand...
Click to collapse
I've repaired my phone using PCC 3 times and still the same
Use flashtool. PCC has some annoying issues when it comes to repairing and restoring backups
I only had ram issues.I was using my phone for two days when it became slow and started lagging.When I checked free ram it was less than 100.A reboot solved it.
Me too!!
mrjraider said:
Use flashtool. PCC has some annoying issues when it comes to repairing and restoring backups
Click to expand...
Click to collapse
Thanks bro
I've always thought that PCC is Fuc**d up
Ive been getting the screen turning dark brown bug also, I had it on a deodexed 205 rom and im getting it on existenz 4 also. Luckily it does revert itself after a few seconds, still frustrating!
Sent from my C5303 using XDA Premium 4 mobile app

[Q] system apps deleted

i have removed bloatware apps from my xperia z c6603 after some time i tried to access play store but it was giving error of conection timed out . so i factory reset my xz but after that it i saw error while sign in in google ''cannot reach server'' and also apps were crashing constantly ''unfortunatly so and so apps not working'' . i dont know what to do. Someone plz help me from it.
manas199713 said:
i have removed bloatware apps from my xperia z c6603 after some time i tried to access play store but it was giving error of conection timed out . so i factory reset my xz but after that it i saw error while sign in in google ''cannot reach server'' and also apps were crashing constantly ''unfortunatly so and so apps not working'' . i dont know what to do. Someone plz help me from it.
Click to expand...
Click to collapse
Backup your personal data and repair it with Pc Companion or flash a .ftf file with flashtool.
St.Jimmy90 said:
Backup your personal data and repair it with Pc Companion or flash a .ftf file with flashtool.
Click to expand...
Click to collapse
u sure sir it will help? bcas i have tried flashing 4.3 update on it but it was giving error of divers not installed. I also tried to install drivers bt they wer unsucesfull .
manas199713 said:
u sure sir it will help? bcas i have tried flashing 4.3 update on it but it was giving error of divers not installed. I also tried to install drivers bt they wer unsucesfull .
Click to expand...
Click to collapse
You can find the drivers in flashtool\drivers. Make sure to wipe internal storage when flashing. It should prevent you from app related errors

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