[HELP] Screen freezes during call only - Xperia Z Q&A, Help & Troubleshooting

A strange type of bug :-
When ever i make call from my xz c6602 on jb .423 firmware...screen freezes in a strange fashion....i can not tap back button, can't select anything....as soon as call is hung up everything is fine...during call if i browse settings i am able to scroll up and down but can't select any option, back button don't work...only home key works...as soon as call disconnected everything fine...
I have done factory reset 2 times and reinstalled jb .423 via sus 2 times still same issue...
Any solution ??? Is it because of any app, i had same issue on my xsl....
Sent from my C6602 using xda premium

Same issue with .253.
The strange think is when I do a call the problem is not present, when I receive the problem is present

ImAnurag said:
A strange type of bug :-
When ever i make call from my xz c6602 on jb .423 firmware...screen freezes in a strange fashion....i can not tap back button, can't select anything....as soon as call is hung up everything is fine...during call if i browse settings i am able to scroll up and down but can't select any option, back button don't work...only home key works...as soon as call disconnected everything fine...
I have done factory reset 2 times and reinstalled jb .423 via sus 2 times still same issue...
Any solution ??? Is it because of any app, i had same issue on my xsl....
Sent from my C6602 using xda premium
Click to expand...
Click to collapse
Sony Update Service
Or
PC companion
for repairing ur device
:good:

I have done twice factory resetting with full data wipe and repairing my firmware via sus twice....problem still there
I guess any app is causing this isssue...
Sent from my C6602 using xda premium

ImAnurag said:
I have done twice factory resetting with full data wipe and repairing my firmware via sus twice....problem still there
I guess any app is causing this isssue...
Sent from my C6602 using xda premium
Click to expand...
Click to collapse
trying another firmware (ur same version firmware from another region) via flash tool

ImAnurag said:
I have done twice factory resetting with full data wipe and repairing my firmware via sus twice....problem still there
I guess any app is causing this isssue...
Sent from my C6602 using xda premium
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We can compare our installed app?
Edit: Have you installed SmartKey?

Asd0r said:
We can compare our installed app?
Edit: Have you installed SmartKey?
Click to expand...
Click to collapse
EDIT - YES I AM USING SMART KEY, IS IT CAUSING THIS ????
Now i just installed a fresh firmware via SU, all stock apps now it's working fine...I am on a call from past 14 minutes and it's working fine..
I guess it's a conflict with any app, now i need to install apps again...
Need to find out which app is creating this issue...Please mention your apps.

ImAnurag said:
Please mention your apps.
Click to expand...
Click to collapse
I have mentioned this app: SmartKey.

Asd0r said:
We can compare our installed app?
Edit: Have you installed SmartKey?
Click to expand...
Click to collapse
Asd0r said:
I have mentioned this app: SmartKey.
Click to expand...
Click to collapse
YES I AM USING SMART KEY, IS IT CAUSING THIS ????
I have removed "AVG antivirus, McAfee, Du Battery Saver, SnapDragon battery guru app, Bad piggies, tap the frog, tap the frog doodle - These apps are not creating any issue, i have checked them removing, the problem still persists.

ImAnurag said:
YES I AM USING SMART KEY, IS IT CAUSING THIS ????
Click to expand...
Click to collapse
I think. Can you try? I am at work and I cannot make a call.

Asd0r said:
I think. Can you try? I am at work and I cannot make a call.
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Click to collapse
Ok, I am on call from 27 minutes and all is working fine till now, no apps installed, only pre-installed stock apps - No freezing till now.
Let me install SMART KEY, and checking whether freezing occurs or not.

Asd0r said:
I think. Can you try? I am at work and I cannot make a call.
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Click to collapse
Yes i installed "Smart Key" and problem of freezing again came after 5 minutes on call.
I removed Smart Key, did a reboot...now on call from 10 minutes and phone is not freezing at all...I guess this app was making that issue.

ImAnurag said:
Yes i installed "Smart Key" and problem of freezing again came after 5 minutes on call.
I removed Smart Key, did a reboot...now on call from 10 minutes and phone is not freezing at all...I guess this app was making that issue.
Click to expand...
Click to collapse

Is it possibile to send bug report to Sony? In that case how can I report that bug?

Asd0r said:
Is it possibile to send bug report to Sony? In that case how can I report that bug?
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Lol send report to the app's developer not sony.
Sent from my C6603 using xda premium

gm007 said:
Lol send report to the app's developer not sony.
Sent from my C6603 using xda premium
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Click to collapse
The app developer is Sony Mobile

ImAnurag said:
A strange type of bug :-
When ever i make call from my xz c6602 on jb .423 firmware...screen freezes in a strange fashion....i can not tap back button, can't select anything....as soon as call is hung up everything is fine...during call if i browse settings i am able to scroll up and down but can't select any option, back button don't work...only home key works...as soon as call disconnected everything fine...
I have done factory reset 2 times and reinstalled jb .423 via sus 2 times still same issue...
Any solution ??? Is it because of any app, i had same issue on my xsl....
Sent from my C6602 using xda premium
Click to expand...
Click to collapse
Hey there, I'm having this issue too, on my C6602 but as I heard the C6603 isn't experiencing this issue, I hope you still have this phone. I think downgrading the operating system might help me and you. My notifications bar isn't working, touch isn't working, can't tap home button neither back. The phone screen hangs sometime. Please do tell me if you have found any solutions for this.

Related

Led notification problem

Hey. I have a led notification problem how can I solve it. Need help. @I don't want to reset the phone @
Sent from my C6603 using xda app-developers app
must.sayim said:
Hey. I have a led notification problem how can I solve it. Need help. @I don't want to reset the phone @
Sent from my C6603 using xda app-developers app
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Click to collapse
1. Reset the phone (See the url in my sig for more info)
2. Wait for Sony to push an update that fixes this
3. Use a third party app (Didn't work for me, only a reset fixed the problem for me.)
Turn off stamina mode.
Sent from my C6603 using Tapatalk 2
must.sayim said:
Hey. I have a led notification problem how can I solve it. Need help. @I don't want to reset the phone @
Sent from my C6603 using xda app-developers app
Click to expand...
Click to collapse
u can backup ur setting and then reset
> before restoring try to check setting again and config it if u get LED problem again so restore all ur setting and w8 for update
x102x96x said:
u can backup ur setting and then reset
> before restoring try to check setting again and config it if u get LED problem again so restore all ur setting and w8 for update
Click to expand...
Click to collapse
In my topic, I state that you shouldn't make use of any back-up, else the factory reset won't work.
If a factory reset is helping, then I would assume there's a system app somewhere that just needs to have it's data cleared. If we could find this system app, then we could simply clear it's data and avoid having to go through the entire factory resetting process.
Perhaps the automatic restore option from the Google account loads this app with incompatible data and the LED stops functioning.
without stamia mode activated works just fine.the problem is i can't find the exact app i need to enable/add in stamina mode.
nikkon said:
without stamia mode activated works just fine.the problem is i can't find the exact app i need to enable/add in stamina mode.
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Click to collapse
There is no app.
It doesn't work at all in stamina mode even if you white list every app that's in the list.
Sony will fix it with an update (At least that's the rumor)
Today I am facing two problems the first is the usually one with is the led notification and the second one is the stamina mode calculation
must.sayim said:
Today I am facing two problems the first is the usually one with is the led notification and the second one is the stamina mode calculation
Click to expand...
Click to collapse
People say that when you wipe your cache the Stamina time should be back to normal for a while, after that you will need to wipe the cache again. Try that.
please state your xperia z form (Germany - uk - canada ) and it firmware release
must.sayim said:
please state your xperia z form (Germany - uk - canada ) and it firmware release
Click to expand...
Click to collapse
Who me?
I got no problems at all
C6603 > Netherlands
I installed a deodexed rom today and the Stamina mode shows the correct time, I think it has to do with the cache.
stamina mode can be fixed by cleaning the cache and reboot. it worked for me
Sent from my C6603 using xda premium

problem with flashtool when try to flash .290

when I try to flash .290 it keeps fail
and said need to install driver but I did installed
the driver from the folder and I installed newest version of flashtool too
anyone know what is going on ?
also I try many times alreday
paullu said:
when I try to flash .290 it keeps fail
and said need to install driver but I did installed
the driver from the folder and I installed newest version of flashtool too
anyone know what is going on ?
also I try many times alreday
Click to expand...
Click to collapse
Uninstall the drivers, reboot your PC, if you can't uninstall the drivers uninstall flashtool v0.9.13 and delete the folders in program files then install it again. Keep pressed volume down all the time and connect the phone via usb to PC, do not open flashtool, wait 1 minut and let windows install the drivers automatically first, then open flashtool, select firmware and flash it, keep pushing volume down all the time. When on the green bar below show up the % of the process you can leave your phone alone. Done.
eclyptos said:
Uninstall the drivers, reboot your PC, if you can't uninstall the drivers uninstall flashtool v0.9.13 and delete the folders in program files then install it again. Keep pressed volume down all the time and connect the phone via usb to PC, do not open flashtool, wait 1 minut and let windows install the drivers automatically first, then open flashtool, select firmware and flash it, keep pushing volume down all the time. When on the green bar below show up the % of the process you can leave your phone alone. Done.
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before you reply I did what you say two times already but still fail
uninstall reinstall flashtool. reboot my pc.
really don't know what is wrong
paullu said:
before you reply I did what you say two times already but still fail
uninstall reinstall flashtool. reboot my pc.
really don't know what is wrong
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Click to collapse
There is always something wrong. Did you installed the drivers like I told you? I mean windows do the installation automatically?
yes. After reinstall flashtool when I plug in pc automatically install driver
Sent from my C6903 using xda app-developers app
I had the same issue on my windows machine... Tried for 1 day with several solutions but nothing worked for me the solution was to install flashtool on my mac and there it worked without problems
Maybe there is some software conflict?
Sent from my C6903 using xda app-developers app
paullu said:
yes. After reinstall flashtool when I plug in pc automatically install driver
Sent from my C6903 using xda app-developers app
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So at this point here is no problem. After you install drivers, open flashtool and what he saying; Device connected in flash mode?
Do you remember to keep pushing all this time volume down too?
Where can i download those drivers? Thanks.
Sent from my C6903 using XDA Premium 4 mobile app
bogdan wst said:
Where can i download those drivers? Thanks.
Sent from my C6903 using XDA Premium 4 mobile app
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http://developer.sonymobile.com/downloads/drivers/xperia-z1-c6902-c6903-c6906-c6943-driver/
BTW, you don't have to use this drivers to flash with Flashtool v0.9.13
eclyptos said:
http://developer.sonymobile.com/downloads/drivers/xperia-z1-c6902-c6903-c6906-c6943-driver/
BTW, you don't have to use this drivers to flash with Flashtool v0.9.13
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finally flash successfully to .290
don't know why I just did all the same steps
but only one thing signal icon used to be LTE now appear 4g instead
know how to change lte back??
paullu said:
finally flash successfully to .290
don't know why I just did all the same steps
but only one thing signal icon used to be LTE now appear 4g instead
know how to change lte back??
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Click to collapse
Not sure about that. Can be the signal 4G because LTE is not available, did you downloaded the installation for internet and mms from your sim provider? Even before that try make a Factory Reset. Most of issues are fix in this way.
eclyptos said:
Not sure about that. Can be the signal 4G because LTE is not available, did you downloaded the installation for internet and mms from your sim provider? Even before that try make a Factory Reset. Most of issues are fix in this way.
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Click to collapse
when I reboot my phone it auto download vpn interntet mms all of that
I don't think so factory reset will help
because it is uk version.
feel more smooth compare to 4.2.2 so lucky I make it through without any issue :laugh:
now just signal lte icon.....
there is one thing phone signal looks more strong
4G and LTE are the same thing. The display of either of them depends on the region from where you flashed the ftf.
Sent from my C6903 using XDA Premium 4 mobile app
bogdan wst said:
4G and LTE are the same thing. The display of either of them depends on the region from where you flashed the ftf.
Sent from my C6903 using XDA Premium 4 mobile app
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They are not the same, they are similar but LTE is faster.
---------- Post added at 10:31 PM ---------- Previous post was at 10:30 PM ----------
paullu said:
when I reboot my phone it auto download vpn interntet mms all of that
I don't think so factory reset will help
because it is uk version.
feel more smooth compare to 4.2.2 so lucky I make it through without any issue :laugh:
now just signal lte icon.....
there is one thing phone signal looks more strong
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Good for you, sometime I can either help. I am surprise by myself.
eclyptos said:
They are not the same, they are similar but LTE is faster.
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Click to collapse
No, 4g is LTE, they are the same thing.
In UK its called 4g, in most other countries its called LTE. But it is the same...

Screen responsivness

Got my new Sp and sometimes my top
part of the screen doesnt response till i restart.... Any ideas before i return it?
Sent from my C5303 using xda app-developers app
jumptoin said:
Got my new Sp and sometimes my top
part of the screen doesnt response till i restart.... Any ideas before i return it?
Sent from my C5303 using xda app-developers app
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Click to collapse
Which firmware are you using??
Similar problem
Try locking and unlocking your screen? Works for me.
I tried locking.. unlocking.... now even reboot doesnt work...
I had this issue on prvious firmware ... tried to update it to 12.0.A.2.254 .. and problems stays...
any other ideas? tomorrow iam returning it ...
Factory reset or reflash with flashtool (seus) can fix it..
I had also some touchscreen issues but with a reflash these were gone

.205 bugs

I have found some very irritating bugs on my phone after updating to .205
- WiFi issues
- Lag while installing/uninstallung apps
- Screen turns dark brown and hangs (after 2 seconds it comes back to normal)
- Ram issues
- When Installing app, The text goes under the moving line
No issues here. Try a reset or reflash
mrjraider said:
No issues here. Try a reset or reflash
Click to expand...
Click to collapse
I've repaired my phone using PCC 3 times and still the same
Use flashtool. PCC has some annoying issues when it comes to repairing and restoring backups
I only had ram issues.I was using my phone for two days when it became slow and started lagging.When I checked free ram it was less than 100.A reboot solved it.
Me too!!
mrjraider said:
Use flashtool. PCC has some annoying issues when it comes to repairing and restoring backups
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Click to collapse
Thanks bro
I've always thought that PCC is Fuc**d up
Ive been getting the screen turning dark brown bug also, I had it on a deodexed 205 rom and im getting it on existenz 4 also. Luckily it does revert itself after a few seconds, still frustrating!
Sent from my C5303 using XDA Premium 4 mobile app

Xperia Z restarts

Hi my friends.
Today was very bad day for me. First my bird died, then my phone stops working and i stuck in elevator. I need your help. Afternoon i want to call my buddy for lunch. Everything starts after lockscreen. When i call him phone wont connect to operator then it says no connection and stuck at dialer. I push power button to get lockscreen and it frozen for while then it locks and i opened lockscreen. When i saw launcher phone resets and every time it resets at SONY logo. I flashed my device 3 times or more. I used .233 . 230 and 4.3 . Every time battery shows wrong percentage. Phone opens when i plugged to charge. But if it has sim card it resets. When i disconnect from charger it resets. I try to open USB DEBUGING for install recovery to reset battery info but when i check USB debuging it resets again. You guys have any idea for that problem.
Did you try clean installation?
Sent from my C6603 using XDA Free mobile app
shindorei said:
Hi my friends.
Today was very bad day for me. First my bird died, then my phone stops working and i stuck in elevator. I need your help. Afternoon i want to call my buddy for lunch. Everything starts after lockscreen. When i call him phone wont connect to operator then it says no connection and stuck at dialer. I push power button to get lockscreen and it frozen for while then it locks and i opened lockscreen. When i saw launcher phone resets and every time it resets at SONY logo. I flashed my device 3 times or more. I used .233 . 230 and 4.3 . Every time battery shows wrong percentage. Phone opens when i plugged to charge. But if it has sim card it resets. When i disconnect from charger it resets. I try to open USB DEBUGING for install recovery to reset battery info but when i check USB debuging it resets again. You guys have any idea for that problem.
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what software you used to flash firmware?
langeveld024 said:
Did you try clean installation?
Sent from my C6603 using XDA Free mobile app
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Yes i did
androidtweaker1 said:
what software you used to flash firmware?
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Click to collapse
I used Flashtool 0.9.11.0 and SEUS
shindorei said:
Yes i did
I used Flashtool 0.9.11.0 and SEUS
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did you put the phone in flashmode?
Try pushing your simcard back in place, sometimes it'll get out of place, and then you're phone won't connect to network and reboot every time it thinks simcard is removed
Sent from my C6603 using XDA Premium 4 mobile app
Oh, and battery will show right percentage again if you fully charge it
androidtweaker1 said:
did you put the phone in flashmode?
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For flash firmware ? Ofc i did it. I flashed all firmwares succesfuly
shindorei said:
For flash firmware ? Ofc i did it. I flashed all firmwares succesfuly
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did you try flashing without the simcard?
androidtweaker1 said:
did you try flashing without the simcard?
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Yes i did.
shindorei said:
Yes i did.
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Maybe there is something wrong in the hardware send it to sony center
for me if flashtool didn't helped so the real fear will start
Xperia™ Z (C6602) with tapatalk
shindorei said:
Yes i did.
Click to expand...
Click to collapse
Looks like the is some issue with Sim assembly or can be a software/hardware issue.
As all methods have not worked take the phone to a service center and get it diagnosed
ive got the reboot problem too,
try to use philz touch, go to mount and storage, mount system, factory reset,
go back to mount, mount system, flash rom
keep stamina mode off, so far that has kept my rom stable ( tried to turn stamina mode on and caused a reboot after an hour or so)
im not sure if this a final solution, but its what i am trying
Yesterday i got my device from service. They change full body. I didnt understand what problem couses it. Now everything works fine.

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