Notifications led not working - One (M7) Q&A, Help & Troubleshooting

After updating my htc one to 4.3, my notifications led is not working. It comes on when I plug it on charge, but doesn't work for anything else. Anyone else have this problem?

Same here , red only when charging, green led not working ?
Sent from my HTC One using xda app-developers app

Yep, same here, feature?
Sent from my HTC One using Tapatalk

Did you guys factory reset after upgrading? Its most likely that the LED will work after a factory reset, I didn't as it all worked lovely without this time and with kit Kat round the corner I will factory reset for that upgrade. Maybe some one knows what process drives the LED that we can try clearing and force closing? might help
Sent from my HTC One using xda app-developers app

manmikey said:
Did you guys factory reset after upgrading? Its most likely that the LED will work after a factory reset, I didn't as it all worked lovely without this time and with kit Kat round the corner I will factory reset for that upgrade. Maybe some one knows what process drives the LED that we can try clearing and force closing? might help
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Yes, I actually rooted my phone, and installed 4.3 before it was even available ota, and the notification led would not work. I then went back to stock, and received the ota update, then did a factory reset, still cant get notifications to work. It seems to be affecting a minority of handsets which I find strange.

honda1979 said:
Yes, I actually rooted my phone, and installed 4.3 before it was even available ota, and the notification led would not work. I then went back to stock, and received the ota update, then did a factory reset, still cant get notifications to work. It seems to be affecting a minority of handsets which I find strange.
Click to expand...
Click to collapse
I think we may well be a minority with this problem, there's not a lot of noise on this forum the internet in general about it, it could be a combination of apps that are causing the problem, or maybe the new Do Not Disturb feature is not running properly as that shuts down the notification Led when activated.
We know a factory reset doesn't help.
Apps I have that use the notification LED other than the stock system notification are only WhatsApp and Missed Call Reminder, I am going to try uninstalling them and see if it frees the LED up, other than that I am at a loss.

I am having the same problem after recently updating to 4.3 / 5.5 (stock Scandinavian int. unlocked version) so I will be keeping an eye on this thread and any others to see what the possible solution is.
As manmikey has said, factory reset doesn't solve it - at least a regular reset and re-install. I may reset again and set it up without importing my apps, to see if one of them is screwing it up but I don't have anything out of the ordinary which accesses the LED - only stock Messaging and Gmail. I tried LightFlow, to see if that would somehow kick it back to life and override what was causing the problem by using its testing tools, but still nothing...
So yeah, must be a combination of updates and apps which knock it out. It's not a huge issue as I still have audio notifications but it is super-handy being able to glance at my phone and see if anything has arrived. Might be fixed with 4.4, who knows...

nateema said:
I am having the same problem after recently updating to 4.3 / 5.5 (stock Scandinavian int. unlocked version) so I will be keeping an eye on this thread and any others to see what the possible solution is.
As manmikey has said, factory reset doesn't solve it - at least a regular reset and re-install. I may reset again and set it up without importing my apps, to see if one of them is screwing it up but I don't have anything out of the ordinary which accesses the LED - only stock Messaging and Gmail. I tried LightFlow, to see if that would somehow kick it back to life and override what was causing the problem by using its testing tools, but still nothing...
So yeah, must be a combination of updates and apps which knock it out. It's not a huge issue as I still have audio notifications but it is super-handy being able to glance at my phone and see if anything has arrived. Might be fixed with 4.4, who knows...
Click to expand...
Click to collapse
Finally got to the bottom of this problem which has been bugging me for weeks. If anyone is having problems with there notification led not working, do a factory reset. During the install process after resetting, DO NOT log into your google account and let it restore your apps and settings. Lo in once pone has fully booted up and manuallyrestore apps, bit of a pain if you have loads of apps, but the light is now working normal for messages, emails etc etc as it should

honda1979 said:
Finally got to the bottom of this problem which has been bugging me for weeks. If anyone is having problems with there notification led not working, do a factory reset. During the install process after resetting, DO NOT log into your google account and let it restore your apps and settings. Lo in once pone has fully booted up and manuallyrestore apps, bit of a pain if you have loads of apps, but the light is now working normal for messages, emails etc etc as it should
Click to expand...
Click to collapse
YES! Thank you so much for this! I did the reset, without restoring using my Google account and then logged in after the set up had finished. Sent a test email from another account and *BAM* the green LED flashes away. Such a nice feeling to have it back - it feels like my phone is now complete. Strange how such a small thing can make a difference to the overall user experience.
Having to reinstall and set up my apps from scratch is a small price to pay for having everything work properly.
Thanks again

honda1979 said:
Finally got to the bottom of this problem which has been bugging me for weeks. If anyone is having problems with there notification led not working, do a factory reset. During the install process after resetting, DO NOT log into your google account and let it restore your apps and settings. Lo in once pone has fully booted up and manuallyrestore apps, bit of a pain if you have loads of apps, but the light is now working normal for messages, emails etc etc as it should
Click to expand...
Click to collapse
No easy solution but a more info for those with this problem...
Seeing on this forum that restoring using Google back up did not cure the problem I thought I would try using HTC back up. I did a factory reset and then a restore from my HTC back up to try and get the notification lamp working. Unfortunately the Led still does not work after this so it looks like Honda1979s method is the only way
As a footnote I have now returned my HTC One (to Carphone Warehouse) for warranty repairs as the device has microphone/noise cancelling issues (another seemingly common problem of the HTC one) So I reported the LED not notifying as well, so lets see what comes back in 6 days..... I have a horrible feeling that HTC will shirk the repair and quote "moisture damage" even tho it has never been wet. watch this space

manmikey said:
No easy solution but a more info for those with this problem...
Seeing on this forum that restoring using Google back up did not cure the problem I thought I would try using HTC back up. I did a factory reset and then a restore from my HTC back up to try and get the notification lamp working. Unfortunately the Led still does not work after this so it looks like Honda1979s method is the only way
As a footnote I have now returned my HTC One (to Carphone Warehouse) for warranty repairs as the device has microphone/noise cancelling issues (another seemingly common problem of the HTC one) So I reported the LED not notifying as well, so lets see what comes back in 6 days..... I have a horrible feeling that HTC will shirk the repair and quote "moisture damage" even tho it has never been wet. watch this space
Click to expand...
Click to collapse
Okay still no solution but further information....
I received a replacement HTC One as the microphone issue was not repairable, the replacement device was a factory reconditioned unit with sense 5.0 & Android 4.2.2 installed. The notification LED was working when I put my sim in and subsequently after I ran HTC restore. Then I downloaded the OTA sense 5.5/4.3 update and ran it. After that update the notification LED was no longer working. At this point I am leaving it as I don't want to spend too much more of my life chasing a flashing green light, after the KitKat update I will follow Honda1979s methods and rebuild the phone from scratch and not restore from backup.

Hey guys I am the owner of a new HTC One phone
My feeling is that Swiftkey is messing up green led notification
Do you have installed Swiftkey. Because for me notification does not work after the installation of this application
Also an uninstall of it does not help. For the moment only honda solution seems working
Sent from my HTC One using Tapatalk

Solved - Notification LED not working
Just to update the post....
After the OTA update to KitKat 4.4.2 I did not restore from backups but rebuilt my HTC One as a brand new device, I can confirm the green notification LED is now working again :good:

Okay having just updated OTA to sense 6 I find yet again that the notification Led has stopped working again as a result of updating. I was expecting to have to rebuild my phone from scratch as before to get the Led working. But I discovered another way to get it working whilst installing another app.
The app is "Missed Message Flasher" and when setting it up it requires turning on in the Settings/Accessibility/Services menu. Once installed and turned on the Led works as entirely as intended
I confirmed this by uninstalling the app at which point the Led stopped working again, reinstalled and the Led works again.
I have no idea why this solves it, but I hope it helps others with this frustrating issue.
Sent from my HTC One using XDA Free mobile app

manmikey said:
Okay having just updated OTA to sense 6 I find yet again that the notification Led has stopped working again as a result of updating. I was expecting to have to rebuild my phone from scratch as before to get the Led working. But I discovered another way to get it working whilst installing another app.
The app is "Missed Message Flasher" and when setting it up it requires turning on in the Settings/Accessibility/Services menu. Once installed and turned on the Led works as entirely as intended
I confirmed this by uninstalling the app at which point the Led stopped working again, reinstalled and the Led works again.
I have no idea why this solves it, but I hope it helps others with this frustrating issue.
Sent from my HTC One using XDA Free mobile app
Click to expand...
Click to collapse
How it configures?
Enviado desde mi HTC One mediante Tapatalk

So I had the same issue.tested my led in safe mode it worked fine. Downloaded the led notifier on app in market because some reported this fixed it.disabled Google hangouts and Verizon messaging still nothing.but what did work and I'm not sure if its a combination of all the steps I took but all I simply did was cycle the do not disturb button on and then off from the top pull down bar. Hope this works for you guys.

swsd818 said:
So I had the same issue.tested my led in safe mode it worked fine. Downloaded the led notifier on app in market because some reported this fixed it.disabled Google hangouts and Verizon messaging still nothing.but what did work and I'm not sure if its a combination of all the steps I took but all I simply did was cycle the do not disturb button on and then off from the top pull down bar. Hope this works for you guys.
Click to expand...
Click to collapse
Old thread but ran into this problem a week ago on my Desire HD. Tried all kind of apps and removed all my widgets and a bunch of apps but couldn't get it fixed. I knew my LED still worked cause when I completely turned off the phone and connected it to the charger it worked. However as soon as I booted the phone the LED turned off and it only started flashing again when my battery level dropped below 14%. Notifications or charging the phone when it was on did not turn on the LED.
After I read your 'do not disturb' comment I pulled down the notification bar and noticed my quiet hours (Android 4.4.4) was switched on even though I never changed the setting (on from 11pm to 7am). Switched it off and now the light is working fine again.
Sometimes solutions are so easy ...

Related

Home and search button's not working

Hi, I have an AT&T Nexus One, running FRF85B currently. As of lately, even before update I noticed my home and search button stopped working. The haptic feedback responds when I touch them but they don't do anything. I searched the forums so please don't flame me if I missed a thread. Much thanks to anyone that can help!
P.S. I soft reset the phone a few times and also have reflashed
can you post a logcat of what happens when you press the buttons? and also try wiping cache and dalvik cache
Try to wipe and reflash and post logcat
Gfs stock phone just started doing this. Will try to get some kind of logs... A reset wouldn't make her very happy, fffuuuu
http://www.google.com/support/forum/p/android/thread?tid=3c3ae39887a83bbc&hl=en
&
http://code.google.com/p/android/issues/detail?id=8503
according to this we arent the only ones. it looks like a factory reset can fix the problem, but some on the link above re-encountered the problem weeks later.
surprised XDA hasnt run into this before...
in addition to home/search buttons haptic'in but not doing anything, slide lock screen goes away and the phones cannot receive calls.
Those buttons are programmable, maybe some app took control and does nothing ?A launcher perhaps?
'Programmable'? How can I set Search to ixquick?
Quantumstate said:
'Programmable'? How can I set Search to ixquick?
Click to expand...
Click to collapse
The app's manifest needs to mention that it can handle that event
britoso said:
Those buttons are programmable, maybe some app took control and does nothing ?A launcher perhaps?
Click to expand...
Click to collapse
doesnt make sense though, everyone that has had this issue had all 3 completely unrelated issues:
1. buttons vibrate, do nothing
2. phone cannot receive calls
3. lock screen disappears
a wipe fixed it last night but man it was a ***** to reinstall everything for her.
turbosix said:
doesnt make sense though, everyone that has had this issue had all 3 completely unrelated issues:
1. buttons vibrate, do nothing
2. phone cannot receive calls
3. lock screen disappears
a wipe fixed it last night but man it was a ***** to reinstall everything for her.
Click to expand...
Click to collapse
This is exactly what is happening to me. I'm going to wipe now.
god damn it. this **** just started happening again... n1 has been running the OTA stock GB 2.3.3...
we ended up getting HTC to warranty the phone and everything was fine until this morning..
any help?
same
So i started having this problem about 3 weeks ago as well right after i flashed CM7's newest experimental build. first thing I witnessed was not being able to receive calls. I figured that this was a problem with CM7 and flashed modaco's r26, after a full wipe, when it just came out a few days ago. After a day, i got the problem with the lock screen and the home and search buttons not working. I again thought this was a problem with gingerbread for some reason and flashed MIUI Mod Rodriguez style rom, again full wipe. I had restored everything through titanium backup and other forms of recovery and within about 60 minutes my home button and search keys stopped working.
So I finally figured that it was some settings that I must have adjusted and carried through numerous different ROMs that caused the problems. So next time around I didn't restore anything, running on MIUI mod, and didn't restore anything for the remainder of the day to see what happened. Low and behold, after a reset the problem came back. One other complication is that the phone will always forget my google account and i'll have to re-connect it. Then I realize that the home key doesn't work. So even not importing anything from my old Rom's with a clean wipe didn't get rid of it.
I still get haptic feedback, but the buttons just don't do anything. I changed the setting for how home and search respond in both scenarios and can't get any response either. I flashed back to an old version now and so far i'm alright. But if someone can figure out why this is happening that would be awesome.
For the other people who are having this problem, when you're doing a clean wipe are you then restoring things back via titanium back up or otherwise? and when did you first start to experience these problems?
Istarted having this same problem today. I recently flashed over to cm7 rc2 and then the same thing happened. It seems like after I do a titanium backup and then change a setting it will reset to the cm boot screen and when it comes back there's no home screen or search buttons. All the same issues. Haptic feedback works but nothing happens. I'm on an evo btw.
Same thing occuring for me after flashing CM7. Reverted back to Miui, but so far no luck in fixing this. Numerous factory resets have yet to resolve as well. This is pretty frustrating...
Having this issue as well on CM7. DEFINITELY Titanium related.
I had this problem too. I just had to shut down the phone then leave it for about 10-15 minutes then turn it on again. Everything should be fine again. ^^

phone vibrates even when switched off! - please help

ok so i got my htc one a couple of days ago and it sees to have a serious problem!
Basically the phone goes through stages of random vibrating every few mins to full on constant vibrating like there is a fan or motor buzzing in there. It even does it if the phone is switched off! Ive just had an episode of it vibrating no stop for 10 mins, didnt make a difference when i switched it off or when i factory reset it!
It seems to overheat or something and only stopped doing it after i had just left it for a while. I have tried to speak with htc about it but they were useless and had no suggestions what soever.
I really need some help here, i bought the phone privately and to all intense purposes it seemed like brand new
hpsauce37 said:
ok so i got my htc one a couple of days ago and it sees to have a serious problem!
Basically the phone goes through stages of random vibrating every few mins to full on constant vibrating like there is a fan or motor buzzing in there. It even does it if the phone is switched off! Ive just had an episode of it vibrating no stop for 10 mins, didnt make a difference when i switched it off or when i factory reset it!
It seems to overheat or something and only stopped doing it after i had just left it for a while. I have tried to speak with htc about it but they were useless and had no suggestions what soever.
I really need some help here, i bought the phone privately and to all intense purposes it seemed like brand new
Click to expand...
Click to collapse
SO you CAN NOT exchange the phone?
if not... root your phone and flash different rom that should resolve problem...at least give it a try!
99piotrek said:
SO you CAN NOT exchange the phone?
if not... root your phone and flash different rom that should resolve problem...at least give it a try!
Click to expand...
Click to collapse
No cant exchange it, only option i might have if i cant get the problem ressolved on here would be to send it to htc for repair but can take up to 2 weeks.
when i got the phone it was still on 4.1 and told me update available to 4.2 so i did that. Thats all i have done , apart from unlocking it from 02 using a code.
its almost like on a computer when its being worked hard etc that you here the fan cut in, thats what it seems like except it sounds like the buzz you get when you first start the phone. sometimes it does this just once every few mins or so, other times it will start doing it and not stop...even when switched off.....everything else on the phone seems to work fine
hpsauce37 said:
No cant exchange it, only option i might have if i cant get the problem ressolved on here would be to send it to htc for repair but can take up to 2 weeks.
when i got the phone it was still on 4.1 and told me update available to 4.2 so i did that. Thats all i have done , apart from unlocking it from 02 using a code.
its almost like on a computer when its being worked hard etc that you here the fan cut in, thats what it seems like except it sounds like the buzz you get when you first start the phone. sometimes it does this just once every few mins or so, other times it will start doing it and not stop...even when switched off.....everything else on the phone seems to work fine
Click to expand...
Click to collapse
Did the device get wet at some point? Sounds like a hardware problem if a factory reset didn't solve the problem.
There's a slight chance it could be a real bad app or an issue with the rom. Maybe running a stock RUU for your device if you can find it might help.
Pretty sure it hasent got wet .
Would be happy to put stock Rom back on it but not sure how I go about reflashing it .
Don't know if this normal or not but when I did a factory reset I thought the device would be wiped completely, all my pictures and videos etc however when I set it back up again I found some videos on there still that I had downloaded to the phone off the net.
Maybe it's not wiping itself correctly either?
Sent from my HTC One using xda premium
hpsauce37 said:
Pretty sure it hasent got wet .
Would be happy to put stock Rom back on it but not sure how I go about reflashing it .
Don't know if this normal or not but when I did a factory reset I thought the device would be wiped completely, all my pictures and videos etc however when I set it back up again I found some videos on there still that I had downloaded to the phone off the net.
Maybe it's not wiping itself correctly either?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Resetting the device should wipe everything and bring it to the same condition as new.
Go to settings>>Backup & Reset>>Reset phone>>now check "Erase all data", then tap "OK".
If that doesn't work, try to do a factory reset from the bootloader.
hpsauce37 said:
Pretty sure it hasent got wet .
Would be happy to put stock Rom back on it but not sure how I go about reflashing it .
Don't know if this normal or not but when I did a factory reset I thought the device would be wiped completely, all my pictures and videos etc however when I set it back up again I found some videos on there still that I had downloaded to the phone off the net.
Maybe it's not wiping itself correctly either?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Factory reset will wipe the device but leave the contents of the sdcard untouched which explains why your vids are still there
Appreciate the help guys, thankyou
So, is there any benifit to wiping the device completely over and above what I've done allready?
Today the phone has just done the odd sudden vibration as if you were just booting up, around 5 times in total, nowhere near as bad as last night, don't know why that would be.
Would it be possible to reflash standard firmware?
Is so how would I do it. Phone is completley standard and was in 4.1 prior to the ota update to 4.2, could 4.2 be the problem?
Sent from my HTC One using xda premium
rider5512 said:
Factory reset will wipe the device but leave the contents of the sdcard untouched which explains why your vids are still there
Click to expand...
Click to collapse
IC, but you do have the option to erase the sdcard (storage) from the reset phone menu in settings.
farang4u said:
IC, but you do have the option to erase the sdcard (storage) from the reset phone menu in settings.
Click to expand...
Click to collapse
Yes, I see there is a box to tick to wipe everything.
Think it's worth doing?
Sent from my HTC One using xda premium
hpsauce37 said:
Yes, I see there is a box to tick to wipe everything.
Think it's worth doing?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
I'd try it. You can back up your pics and music on your PC via HTC Sync first.
Ok so I have tried it but no joy
Still getting the random buzzing/vibration for no apparent reason.
Could it be a bug with the update to 4.2.2?
Can I go back to 4.1?
I'm at my witts end with this now
Sent from my HTC One using xda premium
hpsauce37 said:
Ok so I have tried it but no joy
Still getting the random buzzing/vibration for no apparent reason.
Could it be a bug with the update to 4.2.2?
Can I go back to 4.1?
I'm at my witts end with this now
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Don't think it's a bug with 4.2.2 but a hardware issue.
Couple of other things to try ; download "CID Getter" from the play store, run it and find out your device's CID number. Now search on Google or xda for the RUU for your device's CID number. Download the RUU.exe to your pc, connect your phone to the pc and run the RUU.exe. This will bring the phone back to stock 4.1..
Or you can unlock the bootloader and flash another rom. Step by step instructions can be found on xda
Sorry, don't know of any easy solutions.
Sent from my HTC One using xda app-developers app
farang4u said:
Don't think it's a bug with 4.2.2 but a hardware issue.
Couple of other things to try ; download "CID Getter" from the play store, run it and find out your device's CID number. Now search on Google or xda for the RUU for your device's CID number. Download the RUU.exe to your pc, connect your phone to the pc and run the RUU.exe. This will bring the phone back to stock 4.1..
Or you can unlock the bootloader and flash another rom. Step by step instructions can be found on xda
Sorry, don't know of any easy solutions.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
thanks for sticking with me on this :good:
I have just followed a a video on here on how to unlock the bootloader and s-off and root - so now good to go
not sure how i put a new firmware on here now though..going to have to do a bit more reading....
i think to start with ill try downloading standard htc 4.1 rom when i can figure out which one it is and how i put it on and then go from there.
ok so just to update this....
last night i have tried the standard google edition rom on my phone and for the first few hours all seemed fine untill 4am this morning when i was woked by the phone doing its random vibrating thing...it was just sat by the side of my bed on charge
Can only think it must be a hardware issue now...but still dont know what or what is triggering it
hpsauce37 said:
ok so just to update this....
last night i have tried the standard google edition rom on my phone and for the first few hours all seemed fine untill 4am this morning when i was woked by the phone doing its random vibrating thing...it was just sat by the side of my bed on charge
Can only think it must be a hardware issue now...but still dont know what or what is triggering it
Click to expand...
Click to collapse
You tried everything so it's has to be a hardware issue. Maybe the vibration starts when the device gets warm. Sorry we couldn't fix it.
Sent from my HTC One using xda app-developers app
farang4u said:
You tried everything so it's has to be a hardware issue. Maybe the vibration starts when the device gets warm. Sorry we couldn't fix it.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
My HTC one has been doing the same thing. Vibrating randomly even when powered down. Brought it back to Sprint and had them order me a new phone. The only way to stop it from vibrating when powered down was to bang it on a hard surface, then it would stop. Crazy!
Vibrating non stop
My HTC One had been vibrating cotinuously too. I kept slapping the upper part of the phone to stop it from vibrating. However, this worked for the initial few days only. Later, it continued to vibrate continuously without stopping at all ! In the night I left the phone in the other room while it was still vibrating and the next morning the phone wouldn't charge at all! Now the phone is not booting/ charging. It is dead! Any leads?
EDIT: I slapped the upper part again, it suddenly woke up from the dead! It is charging now, the LED is red too!! But it is still continuously vibrating. I have left it to charge as of now, but please help with this vibrating problem. Any ideas?
I've had the same issue with my M7 today.
There were no software updates or any new apps lately.
It all emerged when i was pressing the home button (to exit from some app) and at the same time an incomming call started.
I have tried:
switching it off - did not help
Changing volume setting silent\vibe\sound a couple of times - no effect
Soft reset - no help
Hard reset - no help
Slapping with upper side of the phone against my had - helped for some time, the it started again
Seems like hardware issue.
Currently working solution for me:
Switch off the option "Vibrate on keypress" in Settings ==> Sound & notification
UPD: had to turn off all the vibrations
So far so good. Apparently there is some issue with vibe motor, and it just does not stop. I assume that by disabling that option it is not getting started and thus no constant vibe follows.
UPD 2 Fixed:
Issue reoccurred on hitting the device against my palm.
Had to disassemble it, there are a couple of instructions on youtube, i used plastic cards.
Motor was spinning even with a switched off device. Had to unplug and plug the motor a couple of times and it helped.
Turned on all vibrations in settings, no issues so far.
Hope that helps.

S4A Occasionally Won't Wake from Sleep

I can't figure out what's causing it. I don't have very many apps installed that didn't come with the phone, and any I did install were from the Play Store. I haven't done any modifications such as root to the device.
In order to bring it back to life, I have to either hold the power button down for 30 seconds to shut it down (or take out the battery) and power it back on.
Interestingly, if I have notifications waiting and the LED is flashing, that continues to flash even if the phone won't wake up.
I did 'disable' several of the bloatware apps in the app management area in Settings. I'm starting to think that must be what's causing it. Is there a particular bloatware app that should never be disabled? One that would cause this issue?
Other apps I've installed are things like Netflix, eBay, the app for my bank, and a TV-listings app. Pretty basic stuff. I don't think any of those would be the problem, would they?
Remaining battery doesn't appear to have an effect. It's happened with full battery and somewhat low battery.
'Services' that I use are Exchange push email and Gmail. I also have it Bluetooth synched to my car's hands-free thing.
Any help would be appreciated. Taking my phone out of my pocket to use it just to find that it's not responsive is very troublesome.
Thanks.
EDIT: For clarification, this is an AT&T version of the S4A.
EvilTelephone said:
I can't figure out what's causing it. I don't have very many apps installed that didn't come with the phone, and any I did install were from the Play Store. I haven't done any modifications such as root to the device.
In order to bring it back to life, I have to either hold the power button down for 30 seconds to shut it down (or take out the battery) and power it back on.
Interestingly, if I have notifications waiting and the LED is flashing, that continues to flash even if the phone won't wake up.
I did 'disable' several of the bloatware apps in the app management area in Settings. I'm starting to think that must be what's causing it. Is there a particular bloatware app that should never be disabled? One that would cause this issue?
Other apps I've installed are things like Netflix, eBay, the app for my bank, and a TV-listings app. Pretty basic stuff. I don't think any of those would be the problem, would they?
Remaining battery doesn't appear to have an effect. It's happened with full battery and somewhat low battery.
'Services' that I use are Exchange push email and Gmail. I also have it Bluetooth synched to my car's hands-free thing.
Any help would be appreciated. Taking my phone out of my pocket to use it just to find that it's not responsive is very troublesome.
Thanks.
EDIT: For clarification, this is an AT&T version of the S4A.
Click to expand...
Click to collapse
maybe u can enable back all the apps that u have disabled and see if it happens anymore.
u mentioned "the phone won't wake up" and "not responsive". do u mean that the screen stayed off and u are unable to get the screen to be on?
cfchong said:
u mentioned "the phone won't wake up" and "not responsive". do u mean that the screen stayed off and u are unable to get the screen to be on?
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Click to collapse
That's right. None of the buttons wake the phone up or turn on the screen. I can tell the phone is still 'on' though. It's not like it got powered off in my pocket.
The advice you've got is sound - if you think it might be because of disabled apps, re-enable them all and see if it keeps happening. If it doesn't... well then you disable them one at a time until it starts happening again.
Then you come back to the forum again and let everyone know which app never to disable.
If it doesn't stop happening after re-enabling all the apps... well then my guess would be a faulty device. Can't think of any other logical reason for it to behave like that. So try the apps first, if that doesn't help, "return to sender".
EvilTelephone said:
That's right. None of the buttons wake the phone up or turn on the screen. I can tell the phone is still 'on' though. It's not like it got powered off in my pocket.
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Click to collapse
if enabling back all system apps do not resolve the problem, try disabling all user apps to test. one of your downloaded app may be the cause.
Alright, over the past month I've done a bunch of testing. Here are my results.
1. Re-enabling all the system apps didn't help.
2. I uninstalled all my user apps. Didn't help.
3. I completely reset the phone to stock settings and formatted all storage. That didn't help.
4. I figured maybe it was something with bluetooth since it seemed to happen after I used bluetooth devices. I disabled bluetooth completely. It didn't help.
I'm out of ideas for the moment. Could the phone just be bad? I would wonder why the issue only happens occasionally.
Thanks.
Start a chat with Samsung. They have always been good to me.
GT-i9295(i537) running SafeStrap
I have the same problem, is there any solution, thanks
ogbeate said:
I have the same problem, is there any solution, thanks
Click to expand...
Click to collapse
Solved, rom change and ready, do not turn off more
I have the same problem in i9500. I now live in China and have purchased an s2, s3 and now the s4 from China Unicom. I have successfully rooted and flashed new ROMS (latest HK stock firmware) on the S2 and S3. When I bought the s4, it worked fine. I immediately flashed the latest stock HK ROM using Odin 3.07, After flashing, the phone is unresponsive after going into deep sleep meaning that nothing happens when I press the power button. After a long press of the power button, the phone will re-boot. Sometimes I have to pull the battery. Again, this phone is totally stock. I haven't added any applications. I re-flashed the stock China Unicom formware and I took the phone to the Samsung Service facility and they did a new flash. Phone worked great. I take it home, flash the HK ROM with Odin...same results; phone is unresponsive after going into deep sleep. I return to the Samsung service store and they again flash the phone. Phone works fine. What are they doing that I'm not doing? Could the partition table get corrupted during my flash processes. Should I try another version of Odin? Should I try a PIT file and try that? I'm downloading the ROM's from SamMobile. Thanks in advance for any suggestions.
Edit: I fixed this problem by upgrading to 4.3 which brought it's own set of problems.

[Q] SMS is near-unusable after 4.4.3 update!

I installed that update that upgraded the phone to 4.4.3 and enabled Wi-Fi calling about a week ago. And since then, the SMS app has been incredibly laggy to the point where it is near unusable. I am not exaggerating, it takes literally about 20 seconds from me tapping a letter, for the phone to vibrate that it recognized I touched the screen and display the letter on the screen.
I know that internally the SMS is working fine since I can get replies back on my Pebble before the message I sent that they are replying too even appears on my screen.
Also, this only happens to specific contacts, but always the same ones.
Everything was working perfectly before this update, but directly after installing it this happened. Any ideas?
Cyber Akuma said:
I installed that update that upgraded the phone to 4.4.3 and enabled Wi-Fi calling about a week ago. And since then, the SMS app has been incredibly laggy to the point where it is near unusable. I am not exaggerating, it takes literally about 20 seconds from me tapping a letter, for the phone to vibrate that it recognized I touched the screen and display the letter on the screen.
I know that internally the SMS is working fine since I can get replies back on my Pebble before the message I sent that they are replying too even appears on my screen.
Also, this only happens to specific contacts, but always the same ones.
Everything was working perfectly before this update, but directly after installing it this happened. Any ideas?
Click to expand...
Click to collapse
Backup & do a hard reset will take care of it. I always recommend doing a hard reset after any kinda of big update anyway. I would also do a profile update once the hard reset is complete. There was some issues with connectivity for this update that a profile update should take care of, although it's not going to solve your sms problem.
Sim-X said:
Backup & do a hard reset will take care of it. I always recommend doing a hard reset after any kinda of big update anyway. I would also do a profile update once the hard reset is complete. There was some issues with connectivity for this update that a profile update should take care of, although it's not going to solve your sms problem.
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Click to collapse
Wouldn't restoring the backup bring the problems back though?
Cyber Akuma said:
Wouldn't restoring the backup bring the problems back though?
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Click to collapse
It's possible, doesn't really hurt to try. I usually try and restore as little data as possible and do everything by hand. One thing you can do if you wanna keep your sms, is export it, then import sms only back in after the rest. I have had good luck with it. Certain apps I use titanium backup to restore, but a lot of stuff I do by hand. I have tried HTC's backup on a friends phone, it actually worked better than I thought. Sometimes it's nice to not do a backup (other than like sms & photos) It will clear out the old apps you don't wanna use.

New here and with a weird problem...

Hi all !
I'm a retired recording engineer from eastern Québec, Canada, enjoying retirement and keeping busy buildingand fixing audio equipment and restoring vintage British motorcycles.
I'm having a very strange problem with my Moto G5 (not Plus) that started out of the bue earlier this week. When the phone is locked, be it after locking it manually or after exceeding the preset time, and I receive a call, I do not get the phone logo on the screen anymore. If I want to take the call, the screen remains dark and I can't simply swipe it. I need to press the "start-stop" button, then a white box appears telling me who is calling and the padlock appears at the bottom of the screen. Then I have to trace the security pattern and the phone app appears, but on the in-out call screen instead of showing the button that would allow me to take the call. Instead I have to swipe down in order to get the box that allows me to take the call or reject it. I did countless Google searches and went through all the settings but I couldn't find any mention of that problem. The weird thing is that the phone was working perfectly one night, and then the following morning I had that problem. Can anyone help ?
Welcome to XDA
Was the phone updated overnight?
Clear the system cache if possible on this model.
Try in safe mode to help rule out 3rd party app interference.
It could possibly be a virus, rootkit or the hidden users settings have been corrupted.
The rom itself may have been corrupted, not necessarily anything nefarious... maybe just a high energy particle that flipped a flash memory cell read state. Atomic particles playing god, I hate that
Worse case solutions, factory reset, if that doesn't work reflash last known good firmware.
If all that fails it's likely a hardware failure but this is probably the least likely cause.
Hi !
Thanks for your reply. As far as I can tell there is no recent update. I tried everything you suggested except the factory reset because I dread reinstalling all the apps, but I guess I'll have to bite the bullet. Hoping it's not one of those pretentious atomic particles... ;-)
lanhet said:
Hi !
Thanks for your reply. As far as I can tell there is no recent update. I tried everything you suggested except the factory reset because I dread reinstalling all the apps, but I guess I'll have to bite the bullet. Hoping it's not one of those pretentious atomic particles... ;-)
Click to expand...
Click to collapse
Try disabling the lock screen etc. Go back to where it needed no password to use.
That's the first thing I tried, no luck... :-(
lanhet said:
That's the first thing I tried, no luck... :-(
Click to expand...
Click to collapse
I'm not familiar with that phone.
In general, try clearing the system cache.
I don't like messing with the phone app data but... first backup your contacts then start clearing data in the associated phone apps.
If a hidden user setting has been toggled it may be very hard to find/correct unless you know how. A factory reset would do so.
If that fails the firmware has become corrupted and needs to be reflashed.
If all that fails it's likely a hardware failure, either the mobo or possibly the C port PCB.
A C port pcb failure can do strange things on a Samsung like loss of internet/phone connection. I bring up the C port pcb because they get a lot of wear and tear... and they're a lot cheaper than a mobo.

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