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AT&T Tilt. Stock. 8 mos old.
R 1.27.12.11
G 22.45.88.07H
D 1.57.00.00
Battery ran out during a conversation.
Plugged it in, tried to turn it on immediately to retrieve the number and return the call from a land line.
Must've been really dead, because it only got as far as the 3G animation before it died again
Left it to charge, but it started a loop, rebooting, then dying at the same point.
Full Battery, but now phone won't boot past the Logo screen, doesn't even make it to the 3G animation. No buttons work at that point. Must remove battery to turn off.
Soft reset and bootloader work. USB Sync driver loads on connection to PC. Device doesn't show up in Vista beyond that.
BIG IMPORTANT QUESTION: Is there any way to recover my data (contacts, SMS)? I assume I'm going to be forced to hard reset and/or flash? Could I even avoid this and repair a different way?
Thank in advance for your comments
MindBridge
[email protected]
MindBridge1 said:
AT&T Tilt. Stock. 8 mos old.
R 1.27.12.11
G 22.45.88.07H
D 1.57.00.00
Battery ran out during a conversation.
Plugged it in, tried to turn it on immediately to retrieve the number and return the call from a land line.
Must've been really dead, because it only got as far as the 3G animation before it died again
Left it to charge, but it started a loop, rebooting, then dying at the same point.
Full Battery, but now phone won't boot past the Logo screen, doesn't even make it to the 3G animation. No buttons work at that point. Must remove battery to turn off.
Soft reset and bootloader work. USB Sync driver loads on connection to PC. Device doesn't show up in Vista beyond that.
BIG IMPORTANT QUESTION: Is there any way to recover my data (contacts, SMS) either before or after I hard reset and/or flash?
Thank in advance for your comments
MindBridge
[email protected]
Click to expand...
Click to collapse
Unfortunately a hard reset wipes the phone clean of all data. Unless there is some way you can sync the phone at this point or if you have previously synced the phone., there is no way to recover data after a hard reset.
Do you have previous backups to a storage card ? Or have you previously synced to your PC?
Any other options?
Thanks for the reply,
It's been at least 6 mos since my last sync. I can partially rebuild some of the contacts, but with received text messages I'm out of luck.
Is it possible to avoid a hard reset? or just get a full dump of the existing memory, errors and all? could then at least extract some of the info I need.
Could I just rewrite specific blocks of data or is there any way to read the info that's in the phone already?
Another option
MindBridge1 said:
Is it possible to avoid a hard reset? or just get a full dump of the existing memory, errors and all? could then at least extract some of the info I need.
Click to expand...
Click to collapse
It'll be worth cleaning the battery terminals and spring connectors carefully with a cotton bud/Q-tip and specialist electronic contact cleaner. Even though they may not look dirty, there can be contamination that may cause the problems you're experiencing. If you have a spare battery, also give that a try (after cleaning the spring contacts on the phone). Be careful not to get any cleaning liquid on the water damage detection sticker in the battery bay.
Still need some answers
Thanks for the suggestion. Keep em coming!
Unfortunately, I tried it, but it didn't solve the problem.
I appreciate the help, though.
I really need to know if there's a way to rescue my data.
Thanks again to all!
Any more help?
Could someone please tell me what kind of help to ask for if I take this to a local repair center.
So far 3 local shops are giving me the stock line that I have to hard reset the phone and to kiss my data goodbye--all without examining the phone.
I've worked with computers enough to know that there are some raw recovery methods. Could someone please shed a little light?
Thanks again in advance--
More info needed
MindBridge1 said:
Thanks for the suggestion. Keep em coming!
Unfortunately, I tried it, but it didn't solve the problem.
Click to expand...
Click to collapse
Thanks for your prompt response - keep those coming! Which did you try - cleaning the battery terminals/cleaning the spring connectors/replacing the battery with a another (and if the latter what did you replace it with)?
I really need to know if there's a way to rescue my data.
Click to expand...
Click to collapse
Pehaps it may come as no surprise that in order to stand any chance of getting data off the device (other than data on the memory card or SIM contacts), you need to have it powered up and running. What you've described are classic symptoms of power supply related issues and these tend to be caused by dirt or contamination which will need cleaning away, either that or a faulty battery.
Take the phone to a store and use their battery, if it doesnt' work then I would say you're SOL
ChumleyEX said:
Take the phone to a store and use their battery, if it doesnt' work then I would say you're SOL
Click to expand...
Click to collapse
I agree, it has been three days dude, that is longer than I could do without my phone. Check the battery, if it is not the battery, bite the bullet and move on.
It does not have a hard drive, so it is not like you can take it apart , yank the hard disk and recover data.
We have all lost irreplaceable data at one time during a hard reset or a PC re install. Hard reset, rebuild what info you can, get your phone back working and to you and everyone listening, put your phone on a regular backup schedule! Sorry dude tough love.
Yeah, time to sync every night and save some numbers to the sim car.
Hey all, I've been looking around the past few days and didn't see anything on this particular issue.
Basically, I washed my G1 and had to get a new one. The one that got washed has been starting up (slowly, and not always), but the touchscreen no longer works. I reflashed the software to hopefully alleviate any of the problems when it was starting up. My initial thought was to use fastboot to flash the backup I made on my new phone with nandroid, but the bootloader isn't working properly (I'll try a reflash of that too).
So, do any of you guys know of any other ways to bypass the startup welcome touchscreen?
Try placing your finger on the Android, press the trackball, then lift the finger and press the trackball again
Tommy
IzzeLing said:
Hey all, I've been looking around the past few days and didn't see anything on this particular issue.
Basically, I washed my G1 and had to get a new one. The one that got washed has been starting up (slowly, and not always), but the touchscreen no longer works. I reflashed the software to hopefully alleviate any of the problems when it was starting up. My initial thought was to use fastboot to flash the backup I made on my new phone with nandroid, but the bootloader isn't working properly (I'll try a reflash of that too).
So, do any of you guys know of any other ways to bypass the startup welcome touchscreen?
Click to expand...
Click to collapse
Flash the ADP1 software.
Edit: You'd still need touch for that, sorry.
The driver was all wonky, uninstalled, reinstalled, fastboot works now Flashed over to my new G1's state, but forgot to take off the lock screen... Flashing yet again. Everything should be good from here.
Edit: Alright, washing the G1 makes it wacky. The touchscreen works now after restoring it to the new G1's state. Weeeirrrdd.
Edit 2: Anddd now the touchscreen doesn't work :S
well.. when my touchscreen broke i used remote control software to control my ppc from pc .. thats one way to bypass welcome screen, but won't get you much further. I used it for making a backup from my phone.
just leave it off for a while and keep it someplace dry and warm so it can dry out.
You may try to modify build.prop in the rom you flash
ro.setupwizard.mode=DISABLED
I think it will skip the setup
Sorry can't help myself. In the laundry?
I guess I'm wondering what exactly you did. I'm assuming it didn't make it into the dryer....
If you need the data off it, you might be able to ADB pull what you want to keep. If I'm not mistaken, ADB is as close as we have to remote controlling for Android at the moment.
There may be some places around, like PPC Techs, that can do hardware repair. I'm guessing what will happen is you'll occaisionally get it to work for brief stints after reflashing or whatever, but it'll keep conking out until the hardware issue goes away/gets fixed. Hardware issues do that, printers, routers, sometimes PCs.
Not to be a naysayer, but I don't think changing out the software is going to help.
I washed my G1 (was in pocket of jeans under the water for about 90 seconds), and after that I disassembled it to let it dry. It was running fine up to the day I SPL bricked it.
Hey.. i split water on my phone.. it couldnt have been that much but the touch screen wasnt working.. thought if i factory reset it, it may started working..
I dont actually understand all the lingo you guys use.. but any ideas on how i can fix it?
J x
oh the main issue is i cant get past the touch android to continue set up... please i just want my android to work!!! J x
I'm having a similar issue... My phone randomly stopped loading android.process.acore and it's messing with my heart. The touch screen doesn't respond but I can use the trackball to navigate, and every acore process force closes instantly upon activation, such as dialer, contacts, music, etc. The wonderfully helpful people at T-Mobile instructed me to do a factory reset on my G1, and it should fix the problem.
New problem: I can't get past the "Touch me, I'm an Android logo" screen. When I click Emergency Dial, it force closes because the acore processes are still messing up. The intention today was to reload the Cupcake SPL and Radios onto the phone. The issue there is that I can't touch the screen to start the USB connection with my computer.
Anyone have any suggestions aside from paying another $130 bucks??
This will do the trick
google androidscreencast it will allow you to contol your G1 via your PC
...let me know if you have resolved android.process.acore im on the same boat and a wipe and flash has yet to solve it...
same boat for me too! wow, this is three, maybe 4 of us currently experiencing same problem!
I love screen cast. Droid explorer is great too, basically a GUI for adb, and has a plugin for screen cast. Too bad you have to be online though, I'd love to use screencast offline!
I'll update if I figure out the error problem!
Well it looks like a complete wipe and a flash back to non root status is whats gonna take to fix the android.process.acore issue. BUT now w/o root, I cant access the G1 via android screen cast...so im totally stuck on the "Touch Android to begin" screen... sucks to be me lol
I think I'm in the same boat. I didn't know about the screencast application before I did a complete wipe to stock. So I'm stuck at the "touch android" as well. This phones pretty much junk to me right now.
I wonder if any of you have tried restoring your latest back up?
Yes, no help, either on the touchscreen, or the incessant errors. I think there must be some code that checks whether the touchscreen works, and sends back an error if it doesn't. I've tried almost every combination of radios and spls mixed with several different cyanogen roms going back to 4.1, both fresh installs and nand restores.
Currently I'm running the latest cyanogen, radio and hard spl. I get errors often, and can't use the phone / dialer at all without force closing. For now texts and google voice work so I have at least some communication. Ironically, I can't even unroot because none of the spls will flash dreaimg.nbh, but that probelm is in my unresponsive bootloader thread.
Sorry to hear about your predicaments allthrottle and r1ch. Strangely you are right where I'm trying to get, I have warranty coverage to fall back on.
Ok, so I bought a brand new in box Moto X from an acquaintance. After a month or two it started randomly rebooting, and after a couple of weeks of rebooting once or more per day, it died. Wouldn't power on (not even recovery). I sent it in for repair>got it back>3 days and it died again>sent it in again>got it back>1 day and it died again>sent it in again>got replacement>2-3 months later the new phone is starting the cycle again. Every time I pull it out of my pocket, the lock button doesn't work, and it's locked up on Active Display. I hold the power button and reboot it, only to have it happen again in an hour. I am doing a factory reset now--does anyone have any idea what the problem may be? what i should avoid when setting it up again?
This phone is 100% untampered with. No root, no nothing.
Please help me out. Thanks!
quaxer said:
Ok, so I bought a brand new in box Moto X from an acquaintance. After a month or two it started randomly rebooting, and after a couple of weeks of rebooting once or more per day, it died. Wouldn't power on (not even recovery). I sent it in for repair>got it back>3 days and it died again>sent it in again>got it back>1 day and it died again>sent it in again>got replacement>2-3 months later the new phone is starting the cycle again. Every time I pull it out of my pocket, the lock button doesn't work, and it's locked up on Active Display. I hold the power button and reboot it, only to have it happen again in an hour. I am doing a factory reset now--does anyone have any idea what the problem may be? what i should avoid when setting it up again?
This phone is 100% untampered with. No root, no nothing.
Please help me out. Thanks!
Click to expand...
Click to collapse
That sounds like a headache.
When were both phones manufactured? What version of KK were you running? Did you upgrade software OTA, if so what did it upgrade to?
Are you saying you never downloaded any apps? never installed anything on the phone? What services did you use? (apps.. anything, what were they?) Were there any other things you noticed out of the ordinary? What were Motorola's responses the first time they replaced the phone? What are their responses now that you are having the same issues with this replacement device?
Otherwise I'd advise you let us know what modifications (apps installed, anything) you had done and continue to do, that will give a variable context to the issue, at least. Other wise we a have an issue with no variables on the actual phone. The more information you give the higher quality the responses you can receive
bothgoodandbad said:
That sounds like a headache.
When were both phones manufactured? What version of KK were you running? Did you upgrade software OTA, if so what did it upgrade to?
Are you saying you never downloaded any apps? never installed anything on the phone? What services did you use? (apps.. anything, what were they?) Were there any other things you noticed out of the ordinary? What were Motorola's responses the first time they replaced the phone? What are their responses now that you are having the same issues with this replacement device?
Otherwise I'd advise you let us know what modifications (apps installed, anything) you had done and continue to do, that will give a variable context to the issue, at least. Other wise we a have an issue with no variables on the actual phone. The more information you give the higher quality the responses you can receive
Click to expand...
Click to collapse
1) I don't know when the phones were manufactured. Can you advise me how to tell?
2) I had a number of apps on it including WhatsApp, BBM, Toggl, SwiftKey, The Weather Network, ES File Explorer, BBC, The Economist, Espresso, Google Now Launcher, Dictionary.com, TimmyMe, MyBackup Pro, eBay, Amazon, Kayak and a few others. It's still doing the same thing after a data wipe.
3) The first three times I had trouble they had me send in the phone with no quibbles. The first two times they tried to repair it (the documentation just said "replaced component, and reflashed software"), and after two failed attempts, they simply replaced it. Now they want to start the cycle over again... asking me to send it in for repair.
When they sent me the replacement it arrived with 4.4.4. The previous phone had issues with 4.4.2 and 4.4.3 both. I am still running stock 4.4.4.
Thanks for your help
quaxer said:
1) I don't know when the phones were manufactured. Can you advise me how to tell?
2) I had a number of apps on it including WhatsApp, BBM, Toggl, SwiftKey, The Weather Network, ES File Explorer, BBC, The Economist, Espresso, Google Now Launcher, Dictionary.com, TimmyMe, MyBackup Pro, eBay, Amazon, Kayak and a few others. It's still doing the same thing after a data wipe.
3) The first three times I had trouble they had me send in the phone with no quibbles. The first two times they tried to repair it (the documentation just said "replaced component, and reflashed software"), and after two failed attempts, they simply replaced it. Now they want to start the cycle over again... asking me to send it in for repair.
When they sent me the replacement it arrived with 4.4.4. The previous phone had issues with 4.4.2 and 4.4.3 both. I am still running stock 4.4.4.
Thanks for your help
Click to expand...
Click to collapse
Thanks, hopefully your info helps someone help you better or hopefully it can help/spark someone truly seasoned in android/moto x etc to chime in
To check your manufacture date boot into your fastboot menu, check image to verify you're there.
Then choose BP Tools and then once that menu loads choose the option for UPC/Manufacture date read out, check for the date when it appears on the screen, maybe you are on a batch that has specific issues.
I've never heard of this issue, yuk sounds terrible. Goodluck! If you do end up finding answers somewhere else can you please come back here and post the resolution?
When I hit BP Tools it just reboots the phone... I don't know what's wrong???
maybe static electricity?
or do you use any cases?
maybe wrong charger?
Multiple devices, different Android versions, Sounds like an app issue to me.
If it happens frequently, then that is good in a way... You could factory reset and don't install a single app. If it doesn't act up for a couple days ..... Install about 5 apps. Go a couple days.... Install 5 more, etc... Etc. When it starts to act up, you know it's an app you recently installed, so it'll be easier to narrow down.
A logcat could help too. Search on that for how. It would likely show what happened at the time of the reboot /shutdown.
quaxer said:
1) I don't know when the phones were manufactured. Can you advise me how to tell?
2) I had a number of apps on it including WhatsApp, BBM, Toggl, SwiftKey, The Weather Network, ES File Explorer, BBC, The Economist, Espresso, Google Now Launcher, Dictionary.com, TimmyMe, MyBackup Pro, eBay, Amazon, Kayak and a few others. It's still doing the same thing after a data wipe.
3) The first three times I had trouble they had me send in the phone with no quibbles. The first two times they tried to repair it (the documentation just said "replaced component, and reflashed software"), and after two failed attempts, they simply replaced it. Now they want to start the cycle over again... asking me to send it in for repair.
When they sent me the replacement it arrived with 4.4.4. The previous phone had issues with 4.4.2 and 4.4.3 both. I am still running stock 4.4.4.
Thanks for your help
Click to expand...
Click to collapse
quaxer said:
When I hit BP Tools it just reboots the phone... I don't know what's wrong???
Click to expand...
Click to collapse
use the volume +up button (once BP Tools is highlighted) and not the power button to select BP Tools I'm assuming that's what's happening, hmm
I would send it back to Motorola again. If the issues continue, tell them you want it replaced with something else like the 2014 Moto X.
Ok -- so the issues stopped completely over Christmas vacation, but I went back to work this morning (I work in a dusty woodworking plant) with my phone in my pocket, and bang, they were back. Every time I pulled my phone out of my pocket it had powered off, and finally it didn't want to power back on. I called Moto, and this time actually got a competent rep on the line. He blamed the issues on static electricity, and I second his opinion, because the machinery I work with tends to create some static, and the dust in my pocket may exacerbate the problem (?)
Anyway, he recommended that I plug the phone in and hold the power button for 2 minutes to drain the static. Voila! It seems to have worked.
Solved for the time being. Thanks everyone for your input.
quaxer said:
Ok -- so the issues stopped completely over Christmas vacation, but I went back to work this morning (I work in a dusty woodworking plant) with my phone in my pocket, and bang, they were back. Every time I pulled my phone out of my pocket it had powered off, and finally it didn't want to power back on. I called Moto, and this time actually got a competent rep on the line. He blamed the issues on static electricity, and I second his opinion, because the machinery I work with tends to create some static, and the dust in my pocket may exacerbate the problem (?)
Anyway, he recommended that I plug the phone in and hold the power button for 2 minutes to drain the static. Voila! It seems to have worked.
Solved for the time being. Thanks everyone for your input.
Click to expand...
Click to collapse
This thread is awesome.
Also, I recommend leaving your phone on your desk/home/car when you work
Or maybe a full-body armor case or something.
Statics & electronics = bad idea. Even if you can drain it and it works, it's still hurting the components inside.
So, it's been a bit, but I just came back to this phone. I never did send it in to Moto, though it seemed to have died completely. It sat in the drawer for a couple of weeks, and now on a whim I plugged it into my computer, and it started up! I had never tried plugging it into a computer, just chargers...
BUT,
In the last 10 minutes it's been sitting here rebooting itself every 2 minutes... I guess I'll try wiping it again (It didn't do the trick last time), but this phone has serious problems.
Hello everyone,
My HTC One M7 is stuck on the boot screen and I really don't know what to do anymore. Yesterday I deleted some music and 4gb of pictures from my phone to make some space. After that I checked for updates It said an update was available regarding some bugfixes and other issues. I let it download and install. At the end of the install process, I think I saw just the normal updating screen, but with the red pyramid exclamation mark icon. After that, it rebooted just like normal, first the white HTC screen, then the startup sound, and then the white HTC One screen. Only this time it didn't go further than that. My phone is not rooted or tampered with in any way. The only thing I did is download some cracked apps. Also I think I didn't update most of my apps for 2/3 weeks because I didn't have enough 'memory space' apparently.
I know a factory reset is the easiest thing to do, but if it's possible, I'd really like to fix the problem with all my data intact. My pictures etc are all back upped, and I have the HTC backup thingy (I think), but still, there's some things like WhatsApp messages I'd really like to keep.
I tried to just let it boot, maybe taking a little longer, but after 2 hours, the device gets pretty hot, and I'm afraid to let it overheat. However, after maybe half an hour/hour the white screen gets a bit brighter, indicating that there's still maybe something happening inside.
I'd be very happy if someone could help me with this!
Jugoslavija said:
Hello everyone,
My HTC One M7 is stuck on the boot screen and I really don't know what to do anymore.
Yesterday I deleted some music and 4gb of pictures from my phone to make some space. After that I checked for updates It said an update was available regarding some bugfixes and other issues. I let it download and install. At the end of the install process, I think I saw just the normal updating screen, but with the red pyramid exclamation mark icon. After that, it rebooted just like normal, first the white HTC screen, then the startup sound, and then the white HTC One screen. Only this time it didn't go further than that. My phone is not rooted or tampered with in any way. The only thing I did is download some cracked apps. Also I think I didn't update most of my apps for 2/3 weeks because I didn't have enough 'memory space' apparently.
I know a factory reset is the easiest thing to do, but if it's possible, I'd really like to fix the problem with all my data intact. My pictures etc are all back upped, and I have the HTC backup thingy (I think), but still, there's some things like WhatsApp messages I'd really like to keep.
I tried to just let it boot, maybe taking a little longer, but after 2 hours, the device gets pretty hot, and I'm afraid to let it overheat. However, after maybe half an hour/hour the white screen gets a bit brighter, indicating that there's still maybe something happening inside.
I'd be very happy if someone could help me with this!
Click to expand...
Click to collapse
In your phone's present state if you can not get back to Android OS, then your best option is a factory reset. You will lose your personal data on the phone.
Performing a factory reset using hardware buttons
If you can’t turn HTC One on or access settings, you can still perform a factory reset by using the hardware buttons on HTC One.
Press and hold the VOLUME DOWN button and then press and hold the POWER button.
Wait for the screen with the three Android images to appear, and then release the POWER and VOLUME DOWN buttons.
Press VOLUME DOWN to select FACTORY RESET, and then press the POWER button.
Jugoslavija said:
Hello everyone,
My HTC One M7 is stuck on the boot screen and I really don't know what to do anymore. Yesterday I deleted some music and 4gb of pictures from my phone to make some space. After that I checked for updates It said an update was available regarding some bugfixes and other issues. I let it download and install. At the end of the install process, I think I saw just the normal updating screen, but with the red pyramid exclamation mark icon. After that, it rebooted just like normal, first the white HTC screen, then the startup sound, and then the white HTC One screen. Only this time it didn't go further than that. My phone is not rooted or tampered with in any way. The only thing I did is download some cracked apps. Also I think I didn't update most of my apps for 2/3 weeks because I didn't have enough 'memory space' apparently.
I know a factory reset is the easiest thing to do, but if it's possible, I'd really like to fix the problem with all my data intact. My pictures etc are all back upped, and I have the HTC backup thingy (I think), but still, there's some things like WhatsApp messages I'd really like to keep.
I tried to just let it boot, maybe taking a little longer, but after 2 hours, the device gets pretty hot, and I'm afraid to let it overheat. However, after maybe half an hour/hour the white screen gets a bit brighter, indicating that there's still maybe something happening inside.
I'd be very happy if someone could help me with this!
Click to expand...
Click to collapse
To be honest some of those cracked apps (which I wouldnt admit to use here) most likely changed things in the system which caused the update to fail. I would do a full wipe and stay away from cracked apps unless you like things like this happening.
zelendel said:
To be honest some of those cracked apps (which I wouldnt admit to use here) most likely changed things in the system which caused the update to fail. I would do a full wipe and stay away from cracked apps unless you like things like this happening.
Click to expand...
Click to collapse
It's just the standard 'a friend told me it was a good idea', only I didn't know it could screw up the system so hard.
I just tried wiping the cache partition in recovery mode, which unfortunately didn't help.
Is there any program out there that can still backup my files in some way or make me atleast access them? Or was it necessary for me to root the phone beforehand?
So, there's no program to still backup my files in any way?
Jugoslavija said:
So, there's no program to still backup my files in any way?
Click to expand...
Click to collapse
Unfortunately there's nothing you can do, If you had a Custom Recovery you'd have some options but not with stock. Flashing a custom recovery requires an Unlocked bootloader. Unlocking the bootloader will wipe the device
At best you may be able to use an RUU to restore your device (depending on you CID, MID and current version Main) But that also will wipe all personal data including the sd card.
Well I realized that the only thing I could do is doing a factory reset. After resetting my phone, the problem persisted. It was still stuck on the boot menu. So unfortunately, I'll have to send it for repairs. Thanks anyways for all the help and have a happy 2015.
Jugoslavija said:
Well I realized that the only thing I could do is doing a factory reset. After resetting my phone, the problem persisted. It was still stuck on the boot menu. So unfortunately, I'll have to send it for repairs. Thanks anyways for all the help and have a happy 2015.
Click to expand...
Click to collapse
Did you send your device for repair already? Does it have warranty? If there's no warranty you can still unlock your bootloader and fix this fairly easily.
Danny201281 said:
Did you send your device for repair already? Does it have warranty? If there's no warranty you can still unlock your bootloader and fix this fairly easily.
Click to expand...
Click to collapse
Yeah I sent it already. Well it should have warranty anyway, since they give you 2 year warranty with the phone, and the HTC One isn't even out for 2 years. It should be okay. I just wanted to let them fix it, so I don't have to bother. Thx anyway. :good:
I'm having random restarts with the s21 ultra, seems the phone is having an error in the background and restarts to avoid freezing or something.
I checked all the auto-restart options are off. The restarts really happen randomly, sometimes im watching a youtube video, sometimes chatting on whatsapp, and it happens almost once/twice a week.
But what i noticed lately, mostly its when an app is using the camera. Sometimes i try to launch the stock camera app and it doesn't launch (writes a quick note that its unable or something) and the phone reboots.
Any solution of what to do? I keep entering the members app after the phone restarted and send the crash log to Samsung but until now I have the same problem and no fix.
Its really unacceptable, i have paid alot for this phone, i got the 512GB with 16GB ram and in the end the phone crashes when opening the stock camera app. Really will never buy Samsung ever again
First, you need to track down the source of the problem.
I wouldn't even let WhatsApp run on my phone... it's nothing but trouble.
Try clearing the system cache.
Clear cam data.
Because it's rebooting you can't see what was running/cache last.
This is abnormal behavior and may indicate malware.
Look at 3rd party apps you have installed for starters.
blackhawk said:
Instead *****in you need to track it down...
I wouldn't even let WhatsApp run on my phone... it's nothing but trouble.
Try clearing the system cache.
Clear cam data.
Because it's rebooting you can't see what was running/cache last.
This is abnormal behavior and may indicate malware.
Look at 3rd party apps you have installed for starters.
Click to expand...
Click to collapse
Where can he go to see what apps caused the crash -- isn't there something in the Android system that allows him to see that?
oae08 said:
I'm having random restarts with the s21 ultra, seems the phone is having an error in the background and restarts to avoid freezing or something.
I checked all the auto-restart options are off. The restarts really happen randomly, sometimes im watching a youtube video, sometimes chatting on whatsapp, and it happens almost once/twice a week.
But what i noticed lately, mostly its when an app is using the camera. Sometimes i try to launch the stock camera app and it doesn't launch (writes a quick note that its unable or something) and the phone reboots.
Any solution of what to do? I keep entering the members app after the phone restarted and send the crash log to Samsung but until now I have the same problem and no fix.
Its really unacceptable, i have paid alot for this phone, i got the 512GB with 16GB ram and in the end the phone crashes when opening the stock camera app. Really will never buy Samsung ever again
Click to expand...
Click to collapse
Do a return/RMA before time runs out? It could be a hardware issue.
nixnixnixnix4 said:
Where can he go to see what apps caused the crash -- isn't there something in the Android system that allows him to see that?
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If it hadn't rebooted it would show as a running or cache app in Device Care or Developer options.
After reboot that's all cleared pretty sure the cache is too but you can double check.
oae08 said:
I'm having random restarts with the s21 ultra, seems the phone is having an error in the background and restarts to avoid freezing or something.
I checked all the auto-restart options are off. The restarts really happen randomly, sometimes im watching a youtube video, sometimes chatting on whatsapp, and it happens almost once/twice a week.
But what i noticed lately, mostly its when an app is using the camera. Sometimes i try to launch the stock camera app and it doesn't launch (writes a quick note that its unable or something) and the phone reboots.
Any solution of what to do? I keep entering the members app after the phone restarted and send the crash log to Samsung but until now I have the same problem and no fix.
Its really unacceptable, i have paid alot for this phone, i got the 512GB with 16GB ram and in the end the phone crashes when opening the stock camera app. Really will never buy Samsung ever again
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I would try to get the device replaced by Samsung as soon as possible if I had the option rather than trying to troubleshoot it. This is abnormal behaviour, maybe software, maybe hardware but if I can get the device replaced, I'd choose that as the first option.
I had a similar issue with my brand new HTC Desire S (ages ago) and foolishly tried to solve the problem by trying software hacks, almost tripped the security flag and missed the DOA claim window trying to sort it out myself. Fortunately came to my senses and took it to the service centre and got a replacement on the same day.
If that's not an option for you, then we can all huddle together here and try to figure this out.
And by the way, don't hate on Samsung because your device isn't performing well. Sometimes this happens with complex electronic devices. That's what the warranty is for. If they don't honour the warranty, then we can all swear at them with abandon. Calm down and contact the service centre.
Be mad at Samsung for many things. Not this. Their QA isn't that bad and also head-to-head with Apple's, statistically speaking. Wait till you see what Pixels have been doing, LOL.
enigmaamit said:
I would try to get the device replaced by Samsung as soon as possible if I had the option rather than trying to troubleshoot it. This is abnormal behaviour, maybe software, maybe hardware but if I can get the device replaced, I'd choose that as the first option.
I had a similar issue with my brand new HTC Desire S (ages ago) and foolishly tried to solve the problem by trying software hacks, almost tripped the security flag and missed the DOA claim window trying to sort it out myself. Fortunately came to my senses and took it to the service centre and got a replacement on the same day.
If that's not an option for you, then we can all huddle together here and try to figure this out.
And by the way, don't hate on Samsung because your device isn't performing well. Sometimes this happens with complex electronic devices. That's what the warranty is for. If they don't honour the warranty, then we can all swear at them with abandon. Calm down and contact the service centre.
Click to expand...
Click to collapse
It may be hardware or firmware. Or completely self inflicted.
If you can return it, I would do so.
When buying an Android always go for one with an SD card slot; use it as the data drive and the OS/apps go on the internal memory. Makes life and reloads much easier... and faster.
I always build my computers with data drives, even did it with my laptop. Among other things it helps to protect your data. In almost all OS crash and burns, the data drives remain intact. Nonetheless you back up the data drives to at least 2 hdds that are physically and electronically isolated from each other.
enigmaamit said:
I would try to get the device replaced by Samsung as soon as possible if I had the option rather than trying to troubleshoot it. This is abnormal behaviour, maybe software, maybe hardware but if I can get the device replaced, I'd choose that as the first option.
I had a similar issue with my brand new HTC Desire S (ages ago) and foolishly tried to solve the problem by trying software hacks, almost tripped the security flag and missed the DOA claim window trying to sort it out myself. Fortunately came to my senses and took it to the service centre and got a replacement on the same day.
If that's not an option for you, then we can all huddle together here and try to figure this out.
And by the way, don't hate on Samsung because your device isn't performing well. Sometimes this happens with complex electronic devices. That's what the warranty is for. If they don't honour the warranty, then we can all swear at them with abandon. Calm down and contact the service centre.
Click to expand...
Click to collapse
I am not really sure what their warranty policy in KSA is. Will go to them in person and check what they will offer after making a backup of my data. But I expect they do not allow to get replacement (i have the device since about 4 months now) but this problem was not happening the first 2-3 months. But i haven't installed a single new application (so we cant say it may be a new 3rd party app)
blackhawk said:
Instead *****in you need to track it down...
I wouldn't even let WhatsApp run on my phone... it's nothing but trouble.
Try clearing the system cache.
Clear cam data.
Because it's rebooting you can't see what was running/cache last.
This is abnormal behavior and may indicate malware.
Look at 3rd party apps you have installed for starters.
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I do not have many 3rd party apps for starters (less than 20) and i have the same exact apps on my other honor 10 phone which dont have this problem at all, so i believe its not from a 3rd party app.
Clearing cache and cam data are the first things ive done, and the same issue reoccurs.
Im posting this not for *****in but for users to give me ideas of what to do since im frustrated and i have done all the 'quick fixes' i could think of with no success.
If there is a way i can view the crash log, then that might be helpful...
oae08 said:
I am not really sure what their warranty policy in KSA is. Will go to them in person and check what they will offer after making a backup of my data. But I expect they do not allow to get replacement (i have the device since about 4 months now) but this problem was not happening the first 2-3 months. But i haven't installed a single new application (so we cant say it may be a new 3rd party app)
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Only way to be certain is to ask them I guess.
Do you get the standard 1 year warranty in KSA? Or is it different?
I don't think there is any harm in asking. if they can diagnose the issue, they may be able to repair it at least, if not give you a replacement.
enigmaamit said:
Only way to be certain is to ask them I guess.
Do you get the standard 1 year warranty in KSA? Or is it different?
I don't think there is any harm in asking. if they can diagnose the issue, they may be able to repair it at least, if not give you a replacement.
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We get 24 months warranty by samsung here, but I am not sure if they allow replacements in their warranty. I've had previous bad experience where they kept trying to 'repair' the device and same problem came again (long time ago- over 5 years so maybe things have changed).
oae08 said:
We get 24 months warranty by samsung here, but I am not sure if they allow replacements in their warranty. I've had previous bad experience where they kept trying to 'repair' the device and same problem came again (long time ago- over 5 years so maybe things have changed).
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Wow! That's double the warranty coverage offered to us here in India.
If you think it's a software issue, and don't think Samsung will be of much help, then start with a factory reset. If that doesnt solve it, clean flash fresh firmware. If still no joy, then mostly it's going to be a hardware issue. Whatever you do, don't root or trip the e-fuse in any way if you want to have any hopes of claiming warranty in the future.
Hey
I also had this problem.. My phone would keep restarting while watching any type of video and/or using any app that used the camera. The phone screen would almost become "glitchy" with green lines and restart.
I even had an official Samsung partner come repair my phone at my home. He replaced the motherboard and the battery, but sadly this didn't fix the problem.
Lucky I was still within my 14 days with my phone network to get it replaced.
ItsSpain said:
Hey
I also had this problem.. My phone would keep restarting while watching any type of video and/or using any app that used the camera. The phone screen would almost become "glitchy" with green lines and restart.
I even had an official Samsung partner come repair my phone at my home. He replaced the motherboard and the battery, but sadly this didn't fix the problem.
Lucky I was still within my 14 days with my phone network to get it replaced.
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Click to collapse
Wow.
He should of just replaced the display too
oae08 said:
I'm having random restarts with the s21 ultra, seems the phone is having an error in the background and restarts to avoid freezing or something.
I checked all the auto-restart options are off. The restarts really happen randomly, sometimes im watching a youtube video, sometimes chatting on whatsapp, and it happens almost once/twice a week.
But what i noticed lately, mostly its when an app is using the camera. Sometimes i try to launch the stock camera app and it doesn't launch (writes a quick note that its unable or something) and the phone reboots.
Any solution of what to do? I keep entering the members app after the phone restarted and send the crash log to Samsung but until now I have the same problem and no fix.
Its really unacceptable, i have paid alot for this phone, i got the 512GB with 16GB ram and in the end the phone crashes when opening the stock camera app. Really will never buy Samsung ever again
Click to expand...
Click to collapse
t's all because the device used is problematic or the application has an error?