[Q] HTC One stuck on 'HTC One' boot screen after update - One (M7) Q&A, Help & Troubleshooting

Hello everyone,
My HTC One M7 is stuck on the boot screen and I really don't know what to do anymore. Yesterday I deleted some music and 4gb of pictures from my phone to make some space. After that I checked for updates It said an update was available regarding some bugfixes and other issues. I let it download and install. At the end of the install process, I think I saw just the normal updating screen, but with the red pyramid exclamation mark icon. After that, it rebooted just like normal, first the white HTC screen, then the startup sound, and then the white HTC One screen. Only this time it didn't go further than that. My phone is not rooted or tampered with in any way. The only thing I did is download some cracked apps. Also I think I didn't update most of my apps for 2/3 weeks because I didn't have enough 'memory space' apparently.
I know a factory reset is the easiest thing to do, but if it's possible, I'd really like to fix the problem with all my data intact. My pictures etc are all back upped, and I have the HTC backup thingy (I think), but still, there's some things like WhatsApp messages I'd really like to keep.
I tried to just let it boot, maybe taking a little longer, but after 2 hours, the device gets pretty hot, and I'm afraid to let it overheat. However, after maybe half an hour/hour the white screen gets a bit brighter, indicating that there's still maybe something happening inside.
I'd be very happy if someone could help me with this!

Jugoslavija said:
Hello everyone,
My HTC One M7 is stuck on the boot screen and I really don't know what to do anymore.
Yesterday I deleted some music and 4gb of pictures from my phone to make some space. After that I checked for updates It said an update was available regarding some bugfixes and other issues. I let it download and install. At the end of the install process, I think I saw just the normal updating screen, but with the red pyramid exclamation mark icon. After that, it rebooted just like normal, first the white HTC screen, then the startup sound, and then the white HTC One screen. Only this time it didn't go further than that. My phone is not rooted or tampered with in any way. The only thing I did is download some cracked apps. Also I think I didn't update most of my apps for 2/3 weeks because I didn't have enough 'memory space' apparently.
I know a factory reset is the easiest thing to do, but if it's possible, I'd really like to fix the problem with all my data intact. My pictures etc are all back upped, and I have the HTC backup thingy (I think), but still, there's some things like WhatsApp messages I'd really like to keep.
I tried to just let it boot, maybe taking a little longer, but after 2 hours, the device gets pretty hot, and I'm afraid to let it overheat. However, after maybe half an hour/hour the white screen gets a bit brighter, indicating that there's still maybe something happening inside.
I'd be very happy if someone could help me with this!
Click to expand...
Click to collapse
In your phone's present state if you can not get back to Android OS, then your best option is a factory reset. You will lose your personal data on the phone.
Performing a factory reset using hardware buttons
If you can’t turn HTC One on or access settings, you can still perform a factory reset by using the hardware buttons on HTC One.
Press and hold the VOLUME DOWN button and then press and hold the POWER button.
Wait for the screen with the three Android images to appear, and then release the POWER and VOLUME DOWN buttons.
Press VOLUME DOWN to select FACTORY RESET, and then press the POWER button.

Jugoslavija said:
Hello everyone,
My HTC One M7 is stuck on the boot screen and I really don't know what to do anymore. Yesterday I deleted some music and 4gb of pictures from my phone to make some space. After that I checked for updates It said an update was available regarding some bugfixes and other issues. I let it download and install. At the end of the install process, I think I saw just the normal updating screen, but with the red pyramid exclamation mark icon. After that, it rebooted just like normal, first the white HTC screen, then the startup sound, and then the white HTC One screen. Only this time it didn't go further than that. My phone is not rooted or tampered with in any way. The only thing I did is download some cracked apps. Also I think I didn't update most of my apps for 2/3 weeks because I didn't have enough 'memory space' apparently.
I know a factory reset is the easiest thing to do, but if it's possible, I'd really like to fix the problem with all my data intact. My pictures etc are all back upped, and I have the HTC backup thingy (I think), but still, there's some things like WhatsApp messages I'd really like to keep.
I tried to just let it boot, maybe taking a little longer, but after 2 hours, the device gets pretty hot, and I'm afraid to let it overheat. However, after maybe half an hour/hour the white screen gets a bit brighter, indicating that there's still maybe something happening inside.
I'd be very happy if someone could help me with this!
Click to expand...
Click to collapse
To be honest some of those cracked apps (which I wouldnt admit to use here) most likely changed things in the system which caused the update to fail. I would do a full wipe and stay away from cracked apps unless you like things like this happening.

zelendel said:
To be honest some of those cracked apps (which I wouldnt admit to use here) most likely changed things in the system which caused the update to fail. I would do a full wipe and stay away from cracked apps unless you like things like this happening.
Click to expand...
Click to collapse
It's just the standard 'a friend told me it was a good idea', only I didn't know it could screw up the system so hard.
I just tried wiping the cache partition in recovery mode, which unfortunately didn't help.
Is there any program out there that can still backup my files in some way or make me atleast access them? Or was it necessary for me to root the phone beforehand?

So, there's no program to still backup my files in any way?

Jugoslavija said:
So, there's no program to still backup my files in any way?
Click to expand...
Click to collapse
Unfortunately there's nothing you can do, If you had a Custom Recovery you'd have some options but not with stock. Flashing a custom recovery requires an Unlocked bootloader. Unlocking the bootloader will wipe the device
At best you may be able to use an RUU to restore your device (depending on you CID, MID and current version Main) But that also will wipe all personal data including the sd card.

Well I realized that the only thing I could do is doing a factory reset. After resetting my phone, the problem persisted. It was still stuck on the boot menu. So unfortunately, I'll have to send it for repairs. Thanks anyways for all the help and have a happy 2015.

Jugoslavija said:
Well I realized that the only thing I could do is doing a factory reset. After resetting my phone, the problem persisted. It was still stuck on the boot menu. So unfortunately, I'll have to send it for repairs. Thanks anyways for all the help and have a happy 2015.
Click to expand...
Click to collapse
Did you send your device for repair already? Does it have warranty? If there's no warranty you can still unlock your bootloader and fix this fairly easily.

Danny201281 said:
Did you send your device for repair already? Does it have warranty? If there's no warranty you can still unlock your bootloader and fix this fairly easily.
Click to expand...
Click to collapse
Yeah I sent it already. Well it should have warranty anyway, since they give you 2 year warranty with the phone, and the HTC One isn't even out for 2 years. It should be okay. I just wanted to let them fix it, so I don't have to bother. Thx anyway. :good:

Related

lost data after WM6 froze!!

Hi all,
I saved loads of information on my tytn II during the summer. Very important files (notes most often). I was stupid enough to let WM6 store this on the main folder instead of the micro SD card.
Earlier this evening, I tried to use the camera and the phone froze (classical...) so I pressed "reset". Except it never really restarted! I could just reach the WM6 picture on the screen and it would stay there for ages... until a white screen with black text made it clear that a program was running while i'd pressed reset (i really doubt it, i hadn't launched anything), and that i'll have to press reset to recover the initial configuration of the phone (OUCH). I pressed reset just once (too scared to do a hard reset, im not crazy enough yet) but it still does the same thing, gets locked on the WM6 screen but never shows the damned white screen with the terrible message.
Is there any (even very expensive) way to retrieve the data? I hope it's not lost... I don't give a damn if the phone is a brick, i just want the data!
Thanks for your help guys, im a newbie and im really starting to hate WM6.
hi again...
I used bootloader thinking it could save my files with it (i don't think so!) and now it gets stuck at the "smart mobility" screen with the red serial numbers... it doesn't even reach the windows mobile screen (used to get stuck there before I used bootloader).
Please help
do you guys think i'll lose my data if I flash it (meaning i reinstall windows with a new ROM with bootloader?).
I've never flashed the device... Haven't used any ROM either, simply because i don't know how to do that.
thank you
I called HTC and they told me that reflashing would make me lose all my data... What can I do? Please help, no one has bothered to answer...
atonavis86 said:
I called HTC and they told me that reflashing would make me lose all my data... What can I do? Please help, no one has bothered to answer...
Click to expand...
Click to collapse
If you have an SD inside when trying to boot, take it out and try again.
Sometimes a faulty SD can prevent startup.

New Nexus Not Working

Hello,
I bought a Nexus one and as I don't live in a country that sells it my cousin brought it to me.
The device doesn't work and self Reboots giving me 20 seconds of use.
Tryed working with/without a sim,
Did a Factory Reset,
Formated the Sd-Card on my Pc,
and still in the same spot.
any ideas on what else to try before giving up?
anyone had this problem and fixed it?
My phone is not ROOTed and is on Version 1 of 2.1
didn't have enough time to get other info like Baseband and stuff.
I'm not willing to root the phone.
** If i send it back it will make the phone very expensive as i will have to pay costums fee when they mail it back to me
Thanks in advance!
Sounds like a DOA. Really bad luck.
If you send it back you should not pay duty to get it back usually, unless you live in a very tax hungry country! Between US and CAN you would not get duty.
Beside try speaking with cust support, DOA are usually well handled by company and so far HTC seem to be handling repair quite well as per the few post about broken screen I have seen.
Did you try running the phone WITHOUT an SD card ? good luck!
Krypton1984 said:
Hello,
I bought a Nexus one and as I don't live in a country that sells it my cousin brought it to me.
The device doesn't work and self Reboots giving me 20 seconds of use.
Tryed working with/without a sim,
Did a Factory Reset,
Formated the Sd-Card on my Pc,
and still in the same spot.
any ideas on what else to try before giving up?
anyone had this problem and fixed it?
My phone is not ROOTed and is on Version 1 of 2.1
didn't have enough time to get other info like Baseband and stuff.
I'm not willing to root the phone.
** If i send it back it will make the phone very expensive as i will have to pay costums fee when they mail it back to me
Thanks in advance!
Click to expand...
Click to collapse
If the boots, has never been rooted (boot unlock), no immediate physical damage, and has no signs of liquid damage or tampering (check void sticker).... it's likely just a software issue. Reload original firmware, or load a new firmware... Don't give up, sounds like the phone is still okay.
Was it bnib?
mrbkkt1 said:
Was it bnib?
Click to expand...
Click to collapse
So it seems.
Where are you from, Krypton1984 ?
Looks like some rogue app is loading at boot, causing reset. Possibly corrupt ROM image - but not sure. Might be software, might be hardware. But here's one thing to try:
If you're on a T-Mobile-compatible phone (900/1700/2100), do yourself a favor and flash stock Froyo. No need to root for that. The guide is in the sticky thread. In case of corrupted ROM image it'll do the trick.
I think you should factory reset it. Maybe even download the official 2.1 rom and install it. See if it fixes it.
Try a battery trade in first. Believe it or not, my first N1 seemed dead, and support gave me a swap for a new unit. When the new unit came in, it was still "dead" with the battery that originally shipped with the device. A new battery is what caused my N1 to finally come to life. The batteries that ship with N1's have QC issues, because I was one of many to report a DOA battery in the Google support forums.
its brand new,
I didn't pay customs on the way in because my cousin brought it to me, so if i send it back i will and it makes the phone very expensive.
what if when i try to change firmware the phone reboots again without finishing?
i dont want to brick the phone.
Krypton1984 said:
its brand new,
I didn't pay customs on the way in because my cousin brought it to me, so if i send it back i will and it makes the phone very expensive.
what if when i try to change firmware the phone reboots again without finishing?
i dont want to brick the phone.
Click to expand...
Click to collapse
Well booting to the bootloader will answer the hardware software question.
1. Turn off the phone.
2. Now press (and hold) the Trackball and turn on the phone.
Once you're in the loader let it sit for a while. If it stays up it's a software problem and a new ROM should sort it out. If it reboots while in the bootloader it sounds like a DOA phone.
Good luck.
You can also try a full factory reset through the bootloader. Search for the instructions as i do not know them off the top of my head
P00r said:
Between US and CAN you would not get duty.
Click to expand...
Click to collapse
Yeah, North America is all one big happy family. We've got NAFTA and everything now.
OP, I am assuming you've allowed the battery to charge full?
badomen said:
Well booting to the bootloader will answer the hardware software question.
1. Turn off the phone.
2. Now press (and hold) the Trackball and turn on the phone.
Once you're in the loader let it sit for a while. If it stays up it's a software problem and a new ROM should sort it out. If it reboots while in the bootloader it sounds like a DOA phone.
Good luck.
Click to expand...
Click to collapse
i am having a similar issue. The phone reboots randomly and gets stuck at the static X logo screen. i have to remove the battery and let it be aside for at least 10 minutes before i am able to get the phone up and running again.
i tried updating to froyo. it installed but then froze up again on reboot. i did the battery thing and then started it up, went on fine..froyo had been successfully installed, but my random reboot problem STILL DID NOT GO AWAY..
can this be sorted by installing the original rom image?? or do i have to go in for a swap?!?
i don't want to swap coz they send out refurbished devices,,but its the last option...
padhi87 said:
i am having a similar issue. The phone reboots randomly and gets stuck at the static X logo screen. i have to remove the battery and let it be aside for at least 10 minutes before i am able to get the phone up and running again.
i tried updating to froyo. it installed but then froze up again on reboot. i did the battery thing and then started it up, went on fine..froyo had been successfully installed, but my random reboot problem STILL DID NOT GO AWAY..
can this be sorted by installing the original rom image?? or do i have to go in for a swap?!?
i don't want to swap coz they send out refurbished devices,,but its the last option...
Click to expand...
Click to collapse
You'll probably need to swap based on what you're saying. I, though, actually think Refurbished devices are just as good or even better than new. Think about it, if you keep getting dust under the screen maybe a refurbished phone will already have the fix? For that scenario it works out.
padhi87 said:
i am having a similar issue. The phone reboots randomly and gets stuck at the static X logo screen. i have to remove the battery and let it be aside for at least 10 minutes before i am able to get the phone up and running again.
i tried updating to froyo. it installed but then froze up again on reboot. i did the battery thing and then started it up, went on fine..froyo had been successfully installed, but my random reboot problem STILL DID NOT GO AWAY..
can this be sorted by installing the original rom image?? or do i have to go in for a swap?!?
i don't want to swap coz they send out refurbished devices,,but its the last option...
Click to expand...
Click to collapse
I really think this is a bad RAM issue.
I had this happen to my Nexus (ATT). It was prior to flashing froyo. I tried everything, flashing back to stock (including radio), cyan's latest, Paul's (stock) Froyo (with and without radio). Same result. Seemingly random reboots.
I thought initially that it was a software issue - It would not reboot while in fastboot/Amon's Recovery. But having tried every software combination, I've concluded that it MUST be hardware, unless I'm missing something big.
The phone, for the most part, would be fine as long as I DON'T TOUCH IT. It would stay idle for a long period of time (24hrs+), then I would use it Everything from web browsing to downloading apps to making calls, and it would reboot. It's frustrating because it seems that it's rebooting for no reason except that I'm touching it.
Sent in for a replacement, it arrives today. Hopefully it will not suffer this problem.
After talking with HTC they told me i need to swap the phone.
Because i'm out of america i need to send it to someone in the US amd then they send him the new divice after he sends my old one,
I am not satisfide with google's (first guy I talked with) and HTC because none of whome understand the severity and the hard feeling of getting a BRAND NEW IN BOX paper-weight. nothing about we'll compensate you or nada.
For me it tells me the brand is not strong enough to manage an outer state service and i wouldn't recomend them for countries that they don't cell it for.
If you where born in a HTC GOOGLE compatible country enjoy!
As i'm am probably less lucky and still in 2010 nationality counts

everything is Force Closing since yesterday

hey guys, I don't know what's going on with my S7 but yesterday was working fine and out of nowhere everything started to FC! From twitter to "Google Services Framwork", Gmail, browser, tweetdeck, calendar, voice, I can't pretty much use it anymore, I haven't done any new app installations so i don't know what's wrong! is it just me, or anyone else having this problem??
Any help will be much appreciated!
Thanks
That has happened to me 4 or 5 times. It's like half of the device gets erased but the apps are there. Everything force closes. I end up having to erase the device and re-install everything. Reboot into recovery if you can't figure it out and format the system and data. For some reason when i do that, i keep root. Not entirely sure how that happens, but one less step for me. I think root is power and one of the volume buttons.
djdanska said:
That has happened to me 4 or 5 times. It's like half of the device gets erased but the apps are there. Everything force closes. I end up having to erase the device and re-install everything. Reboot into recovery if you can't figure it out and format the system and data. For some reason when i do that, i keep root. Not entirely sure how that happens, but one less step for me. I think root is power and one of the volume buttons.
Click to expand...
Click to collapse
ha! i remember I already did that. After the Update we had, and I exchanged mine for a new one I decided to stay with no root (i don't know why! lol) so I guess I'll reset everything and go back to root I figured at the end I was gonna do that, but I was trying to see if it was just me or there was a fix
thanks man!
ok, so since yesterday I've been trying to factory reset the DS, and when it boots back on, everything stays the same!
I'm a little confused now, if I take a picture and I turn the tablet off, when I turn it back on, the picture disappears. Same thing happens if I move widgets, delete or create new ones on the screen, they go back to as the configuration was on friday night! GV not working, and the last message that shows there, same thing, shows the last one on friday. I don't know what can I do.... should I call dell??
duck tape and dynomite
stupid thing started crashing yesterday FC this and FC that ....cant restore it as i no longer have write access to the internal sd card
1) tried nv flash
2) tried restoring from clockwork
3) tried pushing files through adb
4) tried fastboot ....
if i didnt just dump money into this thing id blow it up ......
any help would be appreciated.......any tips to fix it or kill it completely so i can get another one
actually deleted all of the files on internal sd card and uninstalled every program on the device looked completly stock ....rebooted it and it went back to how it was yesterday ......theres gotta be a reason why other are having the same problem that started on the same day .....maybe dell pushed an OTA update and screwed us ......just a thought cause mine was fine till i went 4g yesterday so my sis could post facebook pics ....not sure but hope we can figure this out
Samething happened to me
Hi, did you ever find a solution? my streak 7 was ran out of battery, before it shut off, the screen started flickering and then it turned off. after it came back on, it looked like it was fine, everything looked normal, but then everything started force closing, haven't found a solution
jz83 said:
Hi, did you ever find a solution? my streak 7 was ran out of battery, before it shut off, the screen started flickering and then it turned off. after it came back on, it looked like it was fine, everything looked normal, but then everything started force closing, haven't found a solution
Click to expand...
Click to collapse
I'm running stock, and I discovered the hard way that you can't let the S7 battery run all the way down. The S7 will not power itself down in time. I had the same issue, and the only way around it was to do a complete factory reset, using the menu button from the main screen. I think the reset is in the "About" section, but I don't have my S7 with me now.
Being used to WM6, which powers the device down at 5%, I was not expecting the device to do this, but there it is.
dell streak 7
im not sure if I am the only one with this issue you but becareful with the streak 7 mine well both of mine wont charge properly and the newest one wont charge at all. i have to send it back to dell for them to fix it. Im not sure what cause this but my only advie is to never use a different charger for it only dell chargers. Im guessing that it messes up the battery callibration and then it gets really hot when charging

[Q] Dropped HTC M7, now boot loop and no recovery

Hi there... new to the forum, but long-time reader, especially over the past two days since I dropped my AT&T HTC M7 (flashed to GPE) on cement and it pretty much died.
I'm out of ideas and could use some help. After the drop, it was stuck in a boot loop, but I was able to get to hboot with volume down. From there, I can access fastboot, but recovery or factory reset options just trigger the boot loop again. During the loop, it shows the Google logo (or HTC logo when flashed to stock) for 15-20 seconds and then reboots. Physical damage to the phone is not too substantial, and I have unfortunately extensive experience opening it up from repeated attempts to fix the purple tint issue with bad modules from eBay, so I checked inside and everything is intact.
Over the past two days I've flashed RUUs and recoveries like crazy, downgraded and upgraded hboot, changed CID, etc. I can oem lock and unlock... fastboot kicks out an error when I do it, but the status in hboot is changed when I reboot into the bootloader. Flashing ROMs and recoveries works like a charm, so does erasing cache. What I mean is that the process works exactly like before in fastboot, and I can see the splash screen logo change, so I know it's taken effect, but NOTHING gets past the boot loop. I am thinking the drop resulted in a corrupt partition, but since I can't get into recovery I haven't been able to find any way to do anything about that. If it was physically broken, it just doesn't seem like I would be able to do everything I can. I initially thought maybe it was a busted/stuck power switch, but that works perfectly navigating hboot menus and nothing ever auto-selects or anything like that, which I would expect.
Aside from the fact that I really like this phone, and that I really don't want to have to pay to replace it, I feel attached to it since I've dismantled it successfully to repair more than once and flashed ROMs many times in the past without issues. I've just run out of ideas, and of course I can't go on much longer without a phone.
Does anyone have any experience with this or hunches I can try out?
placebored said:
Hi there... new to the forum, but long-time reader, especially over the past two days since I dropped my AT&T HTC M7 (flashed to GPE) on cement and it pretty much died.
I'm out of ideas and could use some help. After the drop, it was stuck in a boot loop, but I was able to get to hboot with volume down. From there, I can access fastboot, but recovery or factory reset options just trigger the boot loop again. During the loop, it shows the Google logo (or HTC logo when flashed to stock) for 15-20 seconds and then reboots. Physical damage to the phone is not too substantial, and I have unfortunately extensive experience opening it up from repeated attempts to fix the purple tint issue with bad modules from eBay, so I checked inside and everything is intact.
Over the past two days I've flashed RUUs and recoveries like crazy, downgraded and upgraded hboot, changed CID, etc. I can oem lock and unlock... fastboot kicks out an error when I do it, but the status in hboot is changed when I reboot into the bootloader. Flashing ROMs and recoveries works like a charm, so does erasing cache. What I mean is that the process works exactly like before in fastboot, and I can see the splash screen logo change, so I know it's taken effect, but NOTHING gets past the boot loop. I am thinking the drop resulted in a corrupt partition, but since I can't get into recovery I haven't been able to find any way to do anything about that. If it was physically broken, it just doesn't seem like I would be able to do everything I can. I initially thought maybe it was a busted/stuck power switch, but that works perfectly navigating hboot menus and nothing ever auto-selects or anything like that, which I would expect.
Aside from the fact that I really like this phone, and that I really don't want to have to pay to replace it, I feel attached to it since I've dismantled it successfully to repair more than once and flashed ROMs many times in the past without issues. I've just run out of ideas, and of course I can't go on much longer without a phone.
Does anyone have any experience with this or hunches I can try out?
Click to expand...
Click to collapse
yeah try a new motherboard yours is broken, really it's hardware damage no amount of flashing will fix it
clsA said:
yeah try a new motherboard yours is broken, really it's hardware damage no amount of flashing will fix it
Click to expand...
Click to collapse
Thanks clsA. I'm surprised by that since in my experience a broken motherboard results in a much more substantial and obvious failure, but I guess the point is moot if I can't get into recovery to try anything else.
There isn't much of a market for new motherboards, and my experience with eBay sellers for oem components on this device makes me think trying to replace it there would be a fool's errand. I guess I could buy a used M7, but on the other hand the damn thing has basically been nothing but problems. The defective camera turned to garbage in under a year and one drop killed it? Unless anyone has another suggestion, I guess it's time to cut my losses on this thing. I may feel a sentimental attachment because I've nursed it along so much, but damn... a phone is a phone and this one has been a LOT more problematic than any other one I've had.
Gotta thank you again clsA! Your words of doom made me feel that extra bit wreckless, so I decided if the phone was cooked anyway I might as well tear it down and try whatever I could... firmly reseating cables and squeezing heatsinks, etc. Low and behold, I reassembled and the problem is fixed! I'm not sure what the exact issue was, and I won't be surprised if it comes back at some point down the line, but I'm back up and running tonight and that's a hell of a lot more of a victory than I was expecting.
So... it wasn't a motherboard issue, but it was hardware related.
I should have posted on here when this first happened. I love xda!
placebored said:
Gotta thank you again clsA! Your words of doom made me feel that extra bit wreckless, so I decided if the phone was cooked anyway I might as well tear it down and try whatever I could... firmly reseating cables and squeezing heatsinks, etc. Low and behold, I reassembled and the problem is fixed! I'm not sure what the exact issue was, and I won't be surprised if it comes back at some point down the line, but I'm back up and running tonight and that's a hell of a lot more of a victory than I was expecting.
So... it wasn't a motherboard issue, but it was hardware related.
I should have posted on here when this first happened. I love xda!
Click to expand...
Click to collapse
That's great, I'm glad you were able to fix it

New here and with a weird problem...

Hi all !
I'm a retired recording engineer from eastern Québec, Canada, enjoying retirement and keeping busy buildingand fixing audio equipment and restoring vintage British motorcycles.
I'm having a very strange problem with my Moto G5 (not Plus) that started out of the bue earlier this week. When the phone is locked, be it after locking it manually or after exceeding the preset time, and I receive a call, I do not get the phone logo on the screen anymore. If I want to take the call, the screen remains dark and I can't simply swipe it. I need to press the "start-stop" button, then a white box appears telling me who is calling and the padlock appears at the bottom of the screen. Then I have to trace the security pattern and the phone app appears, but on the in-out call screen instead of showing the button that would allow me to take the call. Instead I have to swipe down in order to get the box that allows me to take the call or reject it. I did countless Google searches and went through all the settings but I couldn't find any mention of that problem. The weird thing is that the phone was working perfectly one night, and then the following morning I had that problem. Can anyone help ?
Welcome to XDA
Was the phone updated overnight?
Clear the system cache if possible on this model.
Try in safe mode to help rule out 3rd party app interference.
It could possibly be a virus, rootkit or the hidden users settings have been corrupted.
The rom itself may have been corrupted, not necessarily anything nefarious... maybe just a high energy particle that flipped a flash memory cell read state. Atomic particles playing god, I hate that
Worse case solutions, factory reset, if that doesn't work reflash last known good firmware.
If all that fails it's likely a hardware failure but this is probably the least likely cause.
Hi !
Thanks for your reply. As far as I can tell there is no recent update. I tried everything you suggested except the factory reset because I dread reinstalling all the apps, but I guess I'll have to bite the bullet. Hoping it's not one of those pretentious atomic particles... ;-)
lanhet said:
Hi !
Thanks for your reply. As far as I can tell there is no recent update. I tried everything you suggested except the factory reset because I dread reinstalling all the apps, but I guess I'll have to bite the bullet. Hoping it's not one of those pretentious atomic particles... ;-)
Click to expand...
Click to collapse
Try disabling the lock screen etc. Go back to where it needed no password to use.
That's the first thing I tried, no luck... :-(
lanhet said:
That's the first thing I tried, no luck... :-(
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I'm not familiar with that phone.
In general, try clearing the system cache.
I don't like messing with the phone app data but... first backup your contacts then start clearing data in the associated phone apps.
If a hidden user setting has been toggled it may be very hard to find/correct unless you know how. A factory reset would do so.
If that fails the firmware has become corrupted and needs to be reflashed.
If all that fails it's likely a hardware failure, either the mobo or possibly the C port PCB.
A C port pcb failure can do strange things on a Samsung like loss of internet/phone connection. I bring up the C port pcb because they get a lot of wear and tear... and they're a lot cheaper than a mobo.

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