[Q] Lock Phone - Can't Use Buttons & Wake It Up Again - AT&T Galaxy Note 3 Q&A, Help & Troubleshooting

So for some reason, randomly, I will lock my phone and not be able to unlock it or get the screen to come back on.
So I will lock my phone - come back - screen will be off - can't press any keys (home, power, volume) and get a response. Notifications and stuff still happens. I have to hold the power button in which the screen flashes (a line shoots across the screen, disappears and then Galaxy Note 3 shows up).
any recomendations?

That's not even close to right. I would be taking it back to where I bought it.
Sent from my SAMSUNG-SM-N900A using xda app-developers app

This must be a software issue. I've had this happen to me as well. Only once in the last two weeks. Seemed to happen when locking and unlocking repetitively.
Sent from my SAMSUNG-SM-N900A using xda app-developers app

eagle0042 said:
This must be a software issue. I've had this happen to me as well. Only once in the last two weeks. Seemed to happen when locking and unlocking repetitively.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Click to expand...
Click to collapse
Yeah, sometimes it wont happen for a long time. Sometimes it will happen repeatedly.
I dont know if related, by Knox keeps saying something about software trying to access information every time I reboot. I have no idea WHAT app its talking about because it doesnt freakin tell me.

Happened once and can assure you its a software issue. If it continues to be a problem I would recommend a factory reset.
Sent from my SAMSUNG-SM-N900A using Tapatalk

Related

screen go black but lighted when it suposed to be off?

I have the phone since one week and several times has spoted strange behaviour, when I press power button to put device on sleep, screen turns black, but I can see backlight? When presed again on and off everithyng goes to normal. Any one else seeng this ocasional eradic behaviour?
pesho00 said:
I have the phone since one week and several times has spoted strange behaviour, when I press power button to put device on sleep, screen turns black, but I can see backlight? When presed again on and off everithyng goes to normal. Any one else seeng this ocasional eradic behaviour?
Click to expand...
Click to collapse
Yeah, I've experienced the same thing also, few times.
I think this happen when you have notification.
Waiting for firmware update.
Sent from my C6602 using xda premium
For me this is compleatley random, once per 20-50 off's.
No notifications, no difference whether i switched off thru button or thru widget (i use "Screen Off").
So if some one have an idea how to stop this, please help
Maybe you have a faulty unit?
Are you rooted??
Sent from my C6602 using xda premium
gm007 said:
Maybe you have a faulty unit?
Are you rooted??
Sent from my C6602 using xda premium
Click to expand...
Click to collapse
I hardly belive it is fault of my unit.
I spoted it with original firmware and now ater unlock, root and revolution 2.2 (basicaly same firmware with modifications i like )
Actually i think Sony's devices get that issue. And that is because of the app is not compatible with the rom.
My solution: turn off the lock screen!
Sent from my Nexus 7 using xda app-developers app
inde_pkv said:
Actually i think Sony's devices get that issue. And that is because of the app is not compatible with the rom.
My solution: turn off the lock screen!
Sent from my Nexus 7 using xda app-developers app
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Click to collapse
Same issue here too, I believe it is Sony's problem, hope a new update will solve it..... turn off lock screen works but hate to use this way.....
pesho00 said:
I have the phone since one week and several times has spoted strange behaviour, when I press power button to put device on sleep, screen turns black, but I can see backlight? When presed again on and off everithyng goes to normal. Any one else seeng this ocasional eradic behaviour?
Click to expand...
Click to collapse
is the low battery mode enabled ?
i noticed same thing when i had low battery mode enabled and wanted to turn screen on. i disabled low battery mode and i have no more probs
I've seen the same but only when charging for me
Sent from my Nexus 7 using xda premium
indycar said:
is the low battery mode enabled ?
i noticed same thing when i had low battery mode enabled and wanted to turn screen on. i disabled low battery mode and i have no more probs
Click to expand...
Click to collapse
I don't think is the low battery mode, I don't have it turn on and it still have the problem, I think it is when the phone get some notifications or go to internet for data then the phone with get activated but it does not go back to total sleep mode.....
low battery mode for me. I've got it set at 15% and when it charged back to that amount the backlight turns on.
Just a glitch for me and a waiting firmware update.

[Q] (Q) HELP, HTC one, black screen, both buttons flashing

Hi I really need help with my HTC one,
I came back to it while it was charging, and the screen was on displaying dialog box saying that the phone will restart in one second. I barely had time to read the text but the phone went to a full black screen with both the back button and the home button flashing. Now these two buttons are constantly flashing even though I'm not holding any of the volume or power buttons down.
So both buttons have been flashing for over an hour now and they keep going. I've tried holding down the power button nothing happens. I tried holding down the volume keys nothing happens. Power and volume down...nothing.
I need some help thanks
flxall said:
Hi I really need help with my HTC one,
I came back to it while it was charging, and the screen was on displaying dialog box saying that the phone will restart in one second. I barely had time to read the text but the phone went to a full black screen with both the back button and the home button flashing. Now these two buttons are constantly flashing even though I'm not holding any of the volume or power buttons down.
So both buttons of been flashing for over an hour now and he keep going I've tried holding down the power button nothing happens I tried holding down the volume keys nothing happens I need some help thanks
Click to expand...
Click to collapse
Sounds maybe like a hardware problem? Try holding down power button while holding the phone directly under a bright light for around 30secs. If that doesn't work try power and volume down together, again under a bright light until your bootloader screen appears.
Sent from my HTC One using XDA Premium 4 mobile app
Bright light helped,
Power button managed to get the HTC quietly brilliant screen, but then goes to black screen and back to that htc screen again and again...
Power and volume down gets me to bootloader screen but within a few seconds I get back to the same looping htc screen...
Sent from my Nexus 7 using xda app-developers app
Wait a minute...
Got passed that screen, saw my wallpaper, then it booted again...and again, and again...
Would it be because I was too anxious and went to the bootloader screen too many times?
Sent from my Nexus 7 using xda app-developers app
Every time I go to the bootloader screen, I barely have time to do anything before I get back to the looping htc screen.
Now, for some reason, I got a screen with an exclamation mark in a triangle over a phone, stayed on for about two minutes, then back into the looping htc quietly brilliant screen...
Sent from my Nexus 7 using xda app-developers app
Are you running everything stock? Recovery, unrooted, etc?
Sent from my HTC One using XDA Premium 4 mobile app
Stock, not rooted,
How would I know if I'm in recovery...? So most likely I would guess that I wasn't, unless I am now since fiddling around the bootloader screen (like I said, on that screen I have about two seconds where I can move up or down but then I don't have time to select an option and the phone goes to the HTC screen...)
Sent from my Nexus 7 using xda app-developers app
flxall said:
Stock, not rooted,
How would I know if I'm in recovery...? So most likely I would guess that I wasn't, unless I am now since fiddling around the bootloader screen (like I said, on that screen I have about two seconds where I can move up or down but then I don't have time to select an option and the phone goes to the HTC screen...)
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
You probably weren't in recovery. Did you get the phone new or used? If your bootloader screen says **LOCKED** at the top of the screen and you got it new, if it were me I'd take it back to where I got it.
Sorry I can't help more, maybe someone else can help if they've seen this before..
Sent from my HTC One using XDA Premium 4 mobile app
Got it new, says locked on top of the bootloader screen.
Factory reset at that point?
Sent from my Nexus 7 using xda app-developers app
Don't ask me how but now I'm passed the booting screen and can use the phone.
BUT, both buttons are flashing...
Also, can't restart...holding the power button down won't do anything
Sent from my Nexus 7 using xda app-developers app
Like I said, if it were me I'd take it back for repair/replacement. That's not normal - especially for a device that's completely stock.
Sent from my HTC One using XDA Premium 4 mobile app
flxall said:
Got it new, says locked on top of the bootloader screen.
Factory reset at that point?
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
i'd try a factory reset if you can boot it.. if this does not help send it in for warranty.
How did you end up getting this fixed. I'm just getting this same problem and I have no clue how to fix it.

[Q] 2.254 Still have wakeup bug?

Hey guys
I love my phone. But sometimes when wake up then not see anything. I know this bug has also .2.245
But some people says "The bug solved 2.254" my phone still have.
I worried it problem from hardware
Same your phone?
Sent from my C5303 using xda app-developers app
1ocate said:
Hey guys
I love my phone. But sometimes when wake up then not see anything. I know this bug has also .2.248
But some people says "The bug solved 2.254" my phone still have.
I worried it problem from hardware
Same your phone?
Sent from my C5303 using xda app-developers app
Click to expand...
Click to collapse
Hmm.. does it only wake up if you push the power button for 3 times? that's the bug i have.
My case is sometimes incoming call then also not display..
Do you have also? Thanks
Sent from my C5303 using xda app-developers app
1ocate said:
My case is sometimes incoming call then also not display..
Do you have also? Thanks
Sent from my C5303 using xda app-developers app
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Click to collapse
ah okay.. in my case i wanted to turn it on (from stand-by) and it didn't react. or actually the screen was very low-lighted black. after i push the 2nd time the power button the screen is completely black and the 3rd time i press it it works fine. not that bad but sometimes really annoying
Same case with me many times and thats annoying
Sent from my C5302 using xda app-developers app
yes, but i'd like to know, where exactly this problem comes from? if it is a problem in the system couldn't there be developed any tweak or similar?
It is a bug in the software. It does wakeup the phone and i am able to enter my patern to unlock it but i cant see it. After i turn my screen off and back on again it works normal. This happens only after a very very long time of deepsleep. However my screen turns on when my alarm goes off at 7:30 am
so far I can confirm this is a bug on sony's stock rom, as I have tried MIUI & CM 10.1, and right now using CM 10.2, the problem doesn't arise. the screen unlocks perfectly normal.
1ocate said:
Hey guys
I love my phone. But sometimes when wake up then not see anything. I know this bug has also .2.245
But some people says "The bug solved 2.254" my phone still have.
I worried it problem from hardware
Same your phone?
Sent from my C5303 using xda app-developers app
Click to expand...
Click to collapse
yes that bug is still there, although it isn't that frequent so not a major problem, it can be annoying ...
goes away if hit the power button again to turn the screen off and again to turn it on to the lock screen.
hopefully it'll be fixed in the next update.
regards
True that!... I do face this some times.. the screen lights up but its black...
need to press the power button again so that it gets locked and wake it back to normal pressing the power button again...its annoying.!

Screen or backlight doesn't turn back on

looks like i got a lemon, screen will not turn back on however device continues to function. The touchscreen even works but you can't tell what you are clicking on.
Only way to get back to functional is to pull the battery, only happened once last week but in the last two days i've had to pull it 6 times or so.
Just posting this up in case someone else starts having the same problem. I've got a replacement being shipped out this week.
You are not the only one. Mine does it from time to time
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
Has any one had problems with maps as well
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
I might have had this happen last night. Black screen, buttons lights would only flicker once quickly when pressing the power button. Pressing and holding the power button did not cause a reboot. I did not try any screen action as I could not see anything. Had to pop the battery to get the device back to working.
--pat
I got my replacement, and it still does seem to have this bug to some extent, however, this phone seems to be able to get out of the screen black if something else triggers it.
For instance, I got a phone call, and that brought it out of the black-out. Another time i just kept pushing buttons and it finally woke up.
Hopefully it's just a software bug??

Phone Locking Up Issue (2 Phones)

Both my wife and I have the S5 att. We don't do anything custom on the phones, my wife plays a few games and I use mine mainly for emails and Web browsing.
Here lately, both of our phones will lock up while using them. The screen will be on and it just freezes. You can click the power button and it will go black, and back on when pressed again. You can't restart the phone, you must pull the battery.
Hers doesn't while mainly texting and mine while waking the phone up.
Any thoughts.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Do you have "Power Saving" enabled? How often do you manually restart ur phone?
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
Jonny Steele said:
Both my wife and I have the S5 att. We don't do anything custom on the phones, my wife plays a few games and I use mine mainly for emails and Web browsing.
Here lately, both of our phones will lock up while using them. The screen will be on and it just freezes. You can click the power button and it will go black, and back on when pressed again. You can't restart the phone, you must pull the battery.
Hers doesn't while mainly texting and mine while waking the phone up.
Any thoughts.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Click to expand...
Click to collapse
Ive had mine lock up similarly, twice. When mine does it, it freezes, i hit the power button, screen goes black. However, when i hit it again, the screen stays black. The capacitive buttons light up, they go back out if i hit it again, and yet again, if i hit it they come back on. Ive let it sit for about 10 minutes but still in the end would up pulling the battery.
No power saving mode. I restart mine every other day, my wife not so much.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Mine has done the same. Only once though. I went to unlock it and the water drop touch sound was going off like I was touchtouchtouchtouchtouchtouch like 10-15 times. Holding down power gave me the restart/power menu but touching it was non responsive. It kept swapping itself from the home screen to the screen setting menu (that you get when you long hold the open app button) .. I set it down for about 5-6 minutes and left it alone and it finally fixed itself. Very strange. Ive been running 100% stock out of the box since I got it last weekend.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
cloudraker said:
Ive had mine lock up similarly, twice. When mine does it, it freezes, i hit the power button, screen goes black. However, when i hit it again, the screen stays black. The capacitive buttons light up, they go back out if i hit it again, and yet again, if i hit it they come back on. Ive let it sit for about 10 minutes but still in the end would up pulling the battery.
Click to expand...
Click to collapse
Same problem as this http://forum.xda-developers.com/showthread.php?t=2726029
Extraordinarily frustrating, i'm on the verge of sending my second phone back as well, just to get the point across. I have to pull my battery 2-3 times a day.
Ive had this issue a couple times, it seems to be triggered for me by the use of some functions within apps, in my case the facebook app brought on a crash, which I needed to pull the battery
mastermarc said:
Same problem as this http://forum.xda-developers.com/showthread.php?t=2726029
Extraordinarily frustrating, i'm on the verge of sending my second phone back as well, just to get the point across. I have to pull my battery 2-3 times a day.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=2726029
see this.
Kael ruch said:
http://forum.xda-developers.com/showthread.php?t=2726029
see this.
Click to expand...
Click to collapse
yeah i linked that, no fix though

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