GPS signal lost - AT&T Galaxy Note 3 Q&A, Help & Troubleshooting

I'm experiencing the problem 6 times on my note 3 in a 50 min trip. I had to turn off and on the GPS radio to get the signal reestablished. Is it a common problem? You think it's a hardware problem?

bklm1234 said:
I'm experiencing the problem 6 times on my note 3 in a 50 min trip. I had to turn off and on the GPS radio to get the signal reestablished. Is it a common problem? You think it's a hardware problem?
Click to expand...
Click to collapse
We already have a thread like this and yes, this is a problem. A big problem for me and major turn off from loving this phone. I hope it's not an hardware issue, and they can fix it with an update. This is why I think the At&t Note 3 sucks right now. That and locked boot.

My GPS work fine but not as many locked SAT like my old S4. Hope a Software update help it finger cross.

Moved to Q and A.
Oh, and there is this http://forum.xda-developers.com/showthread.php?t=2475928

I had this problem on mine as well and I swapped it out for a new one and it fixed it. Over a 120 mile trip it lost signal multiple times. Now it doesn't do it at all.

You can also take a look at my post here as well. It won't fix the problem, but it will bring it up to samsung attention since they need to trend on complaints per Quality ISO regulations. I'm also going to stop into at&t today to address the issue.
http://forum.xda-developers.com/showthread.php?p=47487181
Sent from my SAMSUNG-SM-N900A using xda app-developers app

Related

2X Antenna Signal Issue

Hi foks!
I've read in a Tech review that de 2x is withnissing signal droppes when held with your hand.
Can anyone conform this,
I know it will drop on every phone these days and I don't mind if the signal drops.
As long as not everything drops.... (so you still have atleast one signal bar).
I have big hands and am worried about this problem.
I know where your coming from here my hands arnt the smallest..... maybe a case will help? (laughs.... iPhone 4)
Then don't cover the bottom of the phone where the antenna is located.
No problems here.
No problems here either both wifi and gsm are stable
Sent from my LG-P990 using XDA App
Just got the phone.
Signal drop is max 2 bars, I can live with that.
xmoo said:
Just got the phone.
Click to expand...
Click to collapse
Much jealous
xmoo said:
Just got the phone.
Signal drop is max 2 bars, I can live with that.
Click to expand...
Click to collapse
Give us a hands on video if you can man :|
LeviathanPT said:
Give us a hands on video if you can man :|
Click to expand...
Click to collapse
Will do when I have some time.
I don't have antenna problems (as far as i've noticed) but.... I do have one strange problem, I am able to call, and be called., but sometimes I can't hear anything and I'm also not able to talk to the other person. The other person can't hear me as well, it's like a total calling black-out. After rebooting a few times, it works again.. Does anyone has this as well ? (I haven't found out what's causing this)
- SnEAky
SnEAkyy said:
I don't have antenna problems (as far as i've noticed) but.... I do have one strange problem, I am able to call, and be called., but sometimes I can't hear anything and I'm also not able to talk to the other person. The other person can't hear me as well, it's like a total calling black-out. After rebooting a few times, it works again.. Does anyone has this as well ? (I haven't found out what's causing this)
- SnEAky
Click to expand...
Click to collapse
Nope, havn't withnessd it here....
SnEAkyy said:
I don't have antenna problems (as far as i've noticed) but.... I do have one strange problem, I am able to call, and be called., but sometimes I can't hear anything and I'm also not able to talk to the other person. The other person can't hear me as well, it's like a total calling black-out. After rebooting a few times, it works again.. Does anyone has this as well ? (I haven't found out what's causing this)
- SnEAky
Click to expand...
Click to collapse
Hmm.... sounds like you either have a faulty unit, in which case try taking it back or its something to do with your carrier? have you ever experienced these problems before with your carrier?
xmoo said:
Hi foks!
I've read in a Tech review that de 2x is withnissing signal droppes when held with your hand.
Can anyone conform this,
I know it will drop on every phone these days and I don't mind if the signal drops.
As long as not everything drops.... (so you still have atleast one signal bar).
I have big hands and am worried about this problem.
Click to expand...
Click to collapse
I have this issue when the setting is on GSM/UMTS. Then when holding the phone operating it normally you can see the signal drop to one bar and sometimes zero bar. When set to GSM only I get full bar any which way I hold it.
The antenna is clearly on the bottom of the device. Covering it with the palm kills the signal bassically. True tale.
From anandtech:
"Signal Attenuation Comparison in dB—Lower is Better
Cupping Tightly Holding Naturally On an Open Palm
LG Optimus 2X 13.7 9.3 5.9
Nexus S 13.3 6.1 4.3
Droid 2 11.5 5.1 4.5
BlackBerry Torch 15.9 7.1 3.7
Dell Streak 14.0 8.7 4.0
Droid X 15.0 5.1 4.5
iPhone 4 24.6 19.8 9.2
iPhone 3GS 14.3 1.9 0.2
HTC Nexus One 17.7 10.7 6.7"
http://www.anandtech.com/show/4144/...gra-2-review-the-first-dual-core-smartphone/9
I tried it now with 2 hands and full signal. There is no difference.
Sent from my LG-P990 using XDA Premium App
SnEAkyy said:
I don't have antenna problems (as far as i've noticed) but.... I do have one strange problem, I am able to call, and be called., but sometimes I can't hear anything and I'm also not able to talk to the other person. The other person can't hear me as well, it's like a total calling black-out. After rebooting a few times, it works again.. Does anyone has this as well ? (I haven't found out what's causing this)
- SnEAky
Click to expand...
Click to collapse
How long have you been having these issues?
Are you 100% sure it's not carrier issues / local interference.
I manage 15+ mobiles of various makes at work and see the issues you describe maybe once a year, they are usual resolved by rebooting a couple of times and maybe waiting an hour or two.
Moonie17 said:
Hmm.... sounds like you either have a faulty unit, in which case try taking it back or its something to do with your carrier? have you ever experienced these problems before with your carrier?
Click to expand...
Click to collapse
I haven't experienced it before.
BatfinkUK1 said:
How long have you been having these issues?
Are you 100% sure it's not carrier issues / local interference.
I manage 15+ mobiles of various makes at work and see the issues you describe maybe once a year, they are usual resolved by rebooting a couple of times and maybe waiting an hour or two.
Click to expand...
Click to collapse
I had these issues since Tuesday evening and Wednesday almost all day, after booting up to 3 times, it works for a few moments and then it was dead again(I also had some problems with changing the volume in media, the buttons just didnt work in some games). So today i decided to do a hard reset, and so far everything seems like it's working. I tried to call a few times today, and it worked. But there was one moment there was this strange noise, like a zooming bee.. really soft, but the other person could hear it better than me. I was also able again to change the media volume in games.
If i experience any troubles I'll share them again Thanks for the replies so far
-- EDIT
It happened again -.- Can't hear or talk again. Going to call LG and T-mobile about it tomorrow
--EDIT 2
I decided the cancel my contract renewal with this phone. Returned it to T-mobile and i'll just wait a few more months to see what will come ! I just didn't want to take a risk to use the VIP service within the 8 days you can decide to agree on the contract or not. And also, having to use the VIP service while your phone is just 2 days old gives me a bad feeling about this phone (also reading other stories about bugs and stuff). I hope others do enjoy their phone
- SnEAky

[Q] GT-N7000 varying phone signal after usb port replacement

Hi,
The current problem is that my phone signal keeps cycling between full bars and no bars, or is not connected to a service. Checking the phone signal strength, it seems to be hover around -100 db or so.
So I did a search on the closest thing that I could find was this one.
http://forum.xda-developers.com/showthread.php?t=1894486
So what I have done is the following:
1. Had an issue with charging and holding a charge when upgraded to Xperia X ed rom
2. Did some research and figured the easiest option would be to reload the first ROM and check if the issue still exists
3. Reloaded nandroid backup to the original, same issue
4. Cleaned out the USB port using some thick paper, rubbing alcohol, compressed gas and small vacuum, same issue
5. Did some more research, figured that it would be easy enough to replace the USB board, so replaced that (reconnecting the antenna)
6. Turned on phone and used the first custom rom on there, everything seemed to work fine but I didn't check the signal strenght
7. Upgraded to SweetROM v10, only then noticed the signal issue, unscrewed the back and checked the antenna connection, seems solid
8. Tried to use it for a day and it's really bad, most of the time inside, I can't get any signal but outside, I normally get full bars
9. Did some more research, remembered something about modems, changed the modem from XXLT3 to XXLSO, just incase it was that, still the same signal issue
So wondering if anyone can help me with the next steps. I figure I am gonna tinker around with it a little, to see if it is a software thing. I figure what I will do is the following:
1. restore back to nandroid - check the signal issue
2. if still there, maybe try a stock ROM
Maybe take the cover off again and check the antenna cable, could have damaged it pulling it back in the first time, however, it doesn't make sense that signal strength would not change that much but the reported signal would.
Any help would be great.
Anyone with any ideas?
Where did you source the replacement part, is it stock samsung and are you sure it's the same revision?
Sent from my GT-N7000 using XDA Premium 4 mobile app
i have totally in same position. i have damaged usb port, couldn't charge. then buy an 5$ usb bord that same rev with original one. But reception is totally unstable. Especially when driving, reception have (nearly) always zero bar. And inside building reception is half of original part and also unstable. Tried most of what u tried, no luck. i think i have to repair original one(i opened inside the phone, all usb port pins broken from thecorner point. Just have to replace usb port )
GT-N7000 cihazımdan Tapatalk 2 ile gönderildi
So long as you use a stock replacement part and not the eBay alternatives, you'll be fine. These problems occur with the imitation parts.
Sent from my GT-N7000 using XDA Premium 4 mobile app
true.. i had some problems with charging the phone and got the USB module replaced today from the Service center and all ok..
nokiamodeln91 said:
true.. i had some problems with charging the phone and got the USB module replaced today from the Service center and all ok..
Click to expand...
Click to collapse
How much did it cost? Just for info.
GT-N7000 cihazımdan Tapatalk 2 ile gönderildi
$12
Sent from my GT-I9500 using xda premium
I was pretty sure it was the same revision but it could be imitation. I suppose will have to take it in and get them to do it. Just it takes them weeks to do this type of stuff.
Not sure where will it take weeks. I got mine did in just under 2hrs.
Sent from my GT-I9500 using xda premium
CS Rep might have it wrong ...
nokiamodeln91 said:
Not sure where will it take weeks. I got mine did in just under 2hrs.
Called the Samsung Service Centre helpline, they said it would have to go to bench, roughly 2 weeks.
Click to expand...
Click to collapse
i went to a few SC and checked if they had the part and one of them had.. so they did it instantly... you will need to do some field work if you want the phone soon..
I can confirm this issue started with my note recently after a ROM flash possibly 2 months ago. I tinkered around just like the OP and I can confirm with a high level of certainty that it isn't a hardware issue. Reverting to stock didn't help much, but using the same ICS modem with which the phone initially came with made the Wi-Fi more stable. However, those spontaneous disconnections are still happening, and with them the phone lags and freezes most of the time. I replaced the USB board with a genuine one from broken screen old note. Everything seems functional apart from the intermittent yet frequent Wi-Fi drop outs. I'd love insight into this matter too.
Added: Wi-Fi just disconnected and reconnected while typing this post by the way.
Sent from my GT-N7000 using XDA Premium 4 mobile app
Wifi is not dependent on modem. It's on kernel
Sent from my GT-I9500 using xda premium
juliobahar said:
I can confirm this issue started with my note recently after a ROM flash possibly 2 months ago. I tinkered around just like the OP and I can confirm with a high level of certainty that it isn't a hardware issue. Reverting to stock didn't help much, but using the same ICS modem with which the phone initially came with made the Wi-Fi more stable. However, those spontaneous disconnections are still happening, and with them the phone lags and freezes most of the time. I replaced the USB board with a genuine one from broken screen old note. Everything seems functional apart from the intermittent yet frequent Wi-Fi drop outs. I'd love insight into this matter too.
Added: Wi-Fi just disconnected and reconnected while typing this post by the way.
Sent from my GT-N7000 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Nope. That's hardware issue,at least ours are. if i use original board no problem occurs(except no charging couse of broken pins), then if i use new usb board problem occurs about gsm reception that explained above. I think your problem(wifi) and our's(phone signal) isn't same.
GT-N7000 cihazımdan Tapatalk 2 ile gönderildi
@ nokiamodeln91 - thanks for the tip, will be trying that. I have done some asking around and I think that I might have an alternative but will need to test it out this weekend.
@ juliobahar - sorry, my wifi signal is strong and constant. By phone reception I mean carrier signal. I have done a fair bit of research on this since logging this question and 99% of it points to hardware issues. I have gotten some new software to track carrier signal via map location (hope this will be able to give me a little more insight into it's performance) and it just seems to be weak (i.e. either a connection isn't quite touching or it just isn't up to scratch) so that when indoors, it just doesn't have the juice to receive.
@ maktama - yes, it is almost certain that it is a hardware issue.
any further updates on this issue? i damaged my usb port a few weeks back and ordered a replacement from amazon ( http://www.amazon.co.uk/gp/product/B009X6BGDM/ref=oh_details_o02_s00_i00?ie=UTF8&psc=1 )
i replaced it following a guide on youtube and initially everything seemed to be fine. i could charge again, signal SEEMED fine, and even my mhl adapter worked and i could view the phone display on my tv, so i binned the old usb module.
since then though i've noticed some serious problems with my signal. sometimes (though not all the time) my signal strength drops off terribly indoors. even in the car my strength can go from full bars outside the window to 0 bars in the car, especially if i have my charger plugged in. it's very inconsistent though, in some places i've noticed very little change to signal strength. wifi seems fine though and outdoor use appears to be as good as it ever was!
is there any point flashing another modem or even completely reflashing my phone (i'm running a fully stock rom though i am rooted) or is this definitely a hardware issue that can only be resolved with a new board? i'm due a new phone in february anyway but it's a bit of a pain not being able to rely on having a signal even when i know i should have one
There has been lot of similar issues replacing the usb module from sellers other than Samsung service. May be the antenna connection was not made properly. Open it up again and do a thorough check. If all Ok, then you might need a genuine part.
Sent from my GT-I9500 using xda premium
sorry i should have said i did re open the phone and checked all my connections.
any idea where a genuine samsung board can be bought, and is the board revision really as critical as people say? as i said, i stupidly threw my original board away because i thought the new one was working so have no idea what revision my board was.
Genuine part from the Samsung guys. Most of the time it's Rev 1.0. Yes the Rev is important.
Sent from my GT-I9500 using xda premium

GPS Issues

Has anyone else experienced issues with their GPS? Specifically the signal being lost during navigation? I have been going back and forth with Verizon because mine keep dropping. They informed me last night that it is a known issue. I was just curious of that is true or if a replacement phone will do the trick.
cckeeler said:
Has anyone else experienced issues with their GPS? Specifically the signal being lost during navigation? I have been going back and forth with Verizon because mine keep dropping. They informed me last night that it is a known issue. I was just curious of that is true or if a replacement phone will do the trick.
Click to expand...
Click to collapse
A little more info. Rooted? Which Rom? Baseband? Etc...
Sent from my VS980 4G using XDA Premium 4 mobile app
I'm completely stock unrooted, on 12B
Sent from my VS980 4G using Tapatalk
cckeeler said:
Has anyone else experienced issues with their GPS? Specifically the signal being lost during navigation? I have been going back and forth with Verizon because mine keep dropping. They informed me last night that it is a known issue. I was just curious of that is true or if a replacement phone will do the trick.
Click to expand...
Click to collapse
I think the antenna is easily blocked in the phone, I've noticed that if I set my phone on its right side in the center console of my car while navigating, it works fine, but if I set it on its left side, it cannot maintain gps lock while moving (it works stationary).
Root your phone using IOROOT25 and then install Leo aGPS Injector to "remind" the GPS of it's location before using it and it'll work a lot better.
Well i'm on my replacement and waiting for another one to come. The replacement phone's GPS was even worse than my original phone. I can't go to a single destination without losing GPS signal. Extremely frustrated.
I can't believe more people aren't experiencing this issue.

Sittin here in a tmobile store, lookin at a display N5

Some of you may remember me havin some complaints about my n5 droppin searvice randomly. I was about to get an rma. Im glad i didnt.
I have tried everything to fix it. So last resort is to rma the device.
So, i was waitin in a tmobile store to pay my bill, and i started playin with a display nexus 5. Luckily, the phone was hooked up to their LTE network. So i got an idea and started a download. Low and behold guess what happens. The same EXACT thing my phone does.
And out of all irony the song "I want my money back, I want my money back" is playing in the store.
I dont think an rma is the solution here.
Nexus 5 Network drop: http://youtu.be/_QJL-8v_x6Q
Andromendous said:
Some of you may remember me havin some complaints about my n5 droppin searvice randomly. I was about to get an rma. Im glad i didnt.
I have tried everything to fix it. So last resort is to rma the device.
So, i was waitin in a tmobile store to pay my bill, and i started playin with a display nexus 5. Luckily, the phone was hooked up to their LTE network. So i got an idea and started a download. Low and behold guess what happens. The same EXACT thing my phone does.
And out of all irony the song "I want my money back, I want my money back" is playing in the store.
I dont think an rma is the solution here.
Nexus 5 Network drop: http://youtu.be/_QJL-8v_x6Q
Click to expand...
Click to collapse
Never ever had this problem. Guess its because of your service provider. In your location the infrastructure of your service provider is propably not as good as you think.
as well as im not having such an issue with tmobile. but im in nyc, and tmobiles network in the area is fairly new and improved.
Hmm... I get a great lte signal all around town. Mostly 43mbps, when it works. I heard the n5 uses some new "low power lte" or somethin. Maybe they have issues with it here?
Andromendous said:
Hmm... I get a great lte signal all around town. Mostly 43mbps, when it works. I heard the n5 uses some new "low power lte" or somethin. Maybe they have issues with it here?
Click to expand...
Click to collapse
not really low power lte, but the newer lte radio that the n5 uses does do much better on battery than previous versions of lte.
I'm in Arizona with tmobile and I sometimes have my network drop maybe at least once a day.
No network drops in Vegas...
Definitely it's a N5 issue. I'm in Europe and I have this problem. I remember reading in forums about that when I bought my phone. As long as I was on 4.4.2 I never had a single issue. After updating on 4.4.4 I have network issues few times a day.
Sent from my Nexus 5 using XDA Free mobile app
mikka06 said:
Definitely it's a N5 issue. I'm in Europe and I have this problem. I remember reading in forums about that when I bought my phone. As long as I was on 4.4.2 I never had a single issue. After updating on 4.4.4 I have network issues few times a day.
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
its called a network issue for a reason. its an issue with your network, not the device. i didnt have issues on on 44, 441, 442, 443, nor 444. network issues relate to your network.
Well if it is my network, how come when i lose the network, sometimes the phone will also reboot. Dont think thw network would cause that
Andromendous said:
Well if it is my network, how come when i lose the network, sometimes the phone will also reboot. Dont think thw network would cause that
Click to expand...
Click to collapse
just as your phone shouldnt be rebooting. so your "network issue" can be related to whatever you are running on your phone. that would be on the personal level, so id check into what i am running. my nexus 5 has never had an issue with rebooting.
simms22 said:
just as your phone shouldnt be rebooting. so your "network issue" can be related to whatever you are running on your phone. that would be on the personal level, so id check into what i am running. my nexus 5 has never had an issue with rebooting.
Click to expand...
Click to collapse
Me neither. I'm running 4.4.4 stock unroofed unmodified and never had random reboots or network drop.
Sent from my Nexus 5 using XDA Free mobile app
Reflash stock firmware, clean. Go a few days without any apps installed. This will show if its phone/network related, or app related.
If it still acts up on fresh install. Try someone elses Sim, preferably on another network. If it's OK... Then you've narrowed it down to your Sim, or again, you're network.
Process of elimination. ?
Same thing happens to me on AT&T. It has happened with 3 separate N5s and doesn't happen with my Moto X. Yeah, it's an N5 problem. The radio in this phone is garbage.
_MetalHead_ said:
Same thing happens to me on AT&T. It has happened with 3 separate N5s and doesn't happen with my Moto X. Yeah, it's an N5 problem. The radio in this phone is garbage.
Click to expand...
Click to collapse
Just because it happens to one person doesn't mean its a global issues. The same goes for the majority of reported issues on this forum . are you running stock firmware or a ROM or mods?
Sent from my Nexus 5 using XDA Free mobile app
You guys dont understand. Ive tried everything. Flashed to stock, 4.4.1,4.4.2,4.4.4 relocked the bootloader. Called tmobile ten times, different radios, sim cards, pulled the sim for 5 mins, different roms, apns, Same exact problem every time. Did you not read my OP? Even the display model with nothing on it did the same exact thing. Maybe its a flawed design, where some phones have this problem, and others dont. Maybe its a combination of the phone and the network. I dont think well ever know
Andromendous said:
You guys dont understand. Ive tried everything. Flashed to stock, 4.4.1,4.4.2,4.4.4 relocked the bootloader. Called tmobile ten times, different radios, sim cards, pulled the sim for 5 mins, different roms, apns, Same exact problem every time. Did you not read my OP? Even the display model with nothing on it did the same exact thing. Maybe its a flawed design, where some phones have this problem, and others dont. Maybe its a combination of the phone and the network. I dont think well ever know
Click to expand...
Click to collapse
Well, that said.... You just have terrible luck it seems. The extreme majority on XDA don't have any issue.
It's your carrier then. Plain and simple. Every N5 you touch can't possibly be defective. ?
---------- Post added at 07:11 PM ---------- Previous post was at 07:10 PM ----------
And putting people down for trying to help will make it a rough time for you on XDA my friend. ?
monkeypaws said:
Just because it happens to one person doesn't mean its a global issues. The same goes for the majority of reported issues on this forum . are you running stock firmware or a ROM or mods?
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
Stock. Every N5 I have owned has been stock, and all have had network dropping issues, and all have had difficulty maintaining LTE. No problems with my Moto X, none with my iPhone 5s when I had it, and none with any other LTE phone I've owned while on AT&T. Just the Nexus 5.
Andromendous said:
You guys dont understand. Ive tried everything. Flashed to stock, 4.4.1,4.4.2,4.4.4 relocked the bootloader. Called tmobile ten times, different radios, sim cards, pulled the sim for 5 mins, different roms, apns, Same exact problem every time. Did you not read my OP? Even the display model with nothing on it did the same exact thing. Maybe its a flawed design, where some phones have this problem, and others dont. Maybe its a combination of the phone and the network. I dont think well ever know
Click to expand...
Click to collapse
i think that you are the one actually not seeing the issue. your phone drops data, you watched the store phone lose data as well. your phone and that other is on the same network. it doesnt sound like a phone issue, it sounds as if its your local network that is having the issue.
It's a radio/network combo issue. I never had drops on the 4.4 radio. Since 4.4.1 and above, i get these network drops on a daily basis.
Go to your battery stats, look for cell standby and check the "time without a signal" percentage. I usually have 10-11% of my uptime.
I got fed up with this crap, so reverted earlier today to the 4.4 radio (1.0.25.0.17). Still too early to make any judgment.

Anyone on Sprint having network issues with their Note 8?

My issue seems to pop up when LTE is in use. After using it, LTE will jus stop working for a couple minutes. Signal will still be there and LTE but won't work. Thinking about getting a replacement but I wanna see if any other Sprint users have had this problem
alfamega190 said:
My issue seems to pop up when LTE is in use. After using it, LTE will jus stop working for a couple minutes. Signal will still be there and LTE but won't work. Thinking about getting a replacement but I wanna see if any other Sprint users have had this problem
Click to expand...
Click to collapse
I did until I did a prl update...all was fine afterwards
Happens when coming off WiFi for me, have to toggle air plane mode or update prl to get her working
vincey2kr1 said:
Happens when coming off WiFi for me, have to toggle air plane mode or update prl to get her working
Click to expand...
Click to collapse
Same here. Coming from Wi-Fi I lose my LTE. Glad to here I'm not the only one.
I have been having connectivity issues since I got this phone on the 5th...finally replaced it week n half later an still having same issue. It doesn't load fast and stays in 3G status most of the time. Have 6 other lines on my account and not having problems with any of them... have been using my iPhone 7 plus most of the time due to issues... am using it now to type this comment...customer care tried fixing 4 times and 2 trips to corporate to fix... the 2nd trip to replace... still hav issues... not sure what the heck is wrong. Brand new minutes started today...so that's not an issue...I'm jus abt at a loss
Frustrated33 said:
I have been having connectivity issues since I got this phone on the 5th...finally replaced it week n half later an still having same issue. It doesn't load fast and stays in 3G status most of the time. Have 6 other lines on my account and not having problems with any of them... have been using my iPhone 7 plus most of the time due to issues... am using it now to type this comment...customer care tried fixing 4 times and 2 trips to corporate to fix... the 2nd trip to replace... still hav issues... not sure what the heck is wrong. Brand new minutes started today...so that's not an issue...I'm jus abt at a loss
Click to expand...
Click to collapse
So maybe it's a software issue. I'm hoping an update will fix it.
alfamega190 said:
So maybe it's a software issue. I'm hoping an update will fix it.
Click to expand...
Click to collapse
When connected to LTE it doesn't load fast like with ur note 8. But I'm not having the 3g issue. Still a problem though
After calling Sprint again today to look into this issue...they were baffled and could not figure it out so a ticket was created for Tech support to call me back in 5 - 7 business days.
I got off the phone and did some more trouble shooting on my own again. I starred at the phone for awhile and got a wild thought abt my lil plastic case I had on the phone...and sure enough thts wht it was. Just a plastic case with separate top an bottom peices tht was plastic to look like metal...and i do believe that thm 2 lil pieces on my case was interfering with the signal. I have the exact same case on my iPhone 7 Plus jus a different color and there is no interference at all. I took the case off and hav had the best signal...full bars and LTE ever since...All this time it was the case that was purchased from Sprints website. So I will be taking the case back because my phone is now completely naked lol and I need a new one. Problem solved!
............
not anymore
alfamega190 said:
My issue seems to pop up when LTE is in use. After using it, LTE will jus stop working for a couple minutes. Signal will still be there and LTE but won't work. Thinking about getting a replacement but I wanna see if any other Sprint users have had this problem
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Update... Got a replacement on September 26 from my local Best buy and all LTE issues r gone?? Phone is blazing fast now.
alfamega190 said:
Update... Got a replacement on September 26 from my local Best buy and all LTE issues r gone?? Phone is blazing fast now.
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Well..... back again. Same issues. Pages load at a snail pace. LTE cute in n out. Downloads seem to be unaffected though. I did a speed test and got this result...
Just returned my Note 8 today before the 14 day period. Had multiple issues with network...and multiple calls with tech support.
No calls coming through, straight to vm...double texts. Getting a replacement in a couple days, hoping for much better experience.
Had issues before i put a case on it. Tech support did all the usual reset, reactivation, *720, 730, 740, multiple prl and profile updates. Figured it was only going to get worse. Didn't want to risk not being able to return. $35 restocking...oh well. Back to my trusty note 2 for a couple days
Sprint tech and manager tried to tell me that that practically the whole city had tower issues and that the phone was working as its supposed to. I use the phone for work, so reliability is important. Sprint store did everything in their power to prevent a return. Diagnostics run on some Windows 95 laptop was a joke.
Code Blooded said:
Just returned my Note 8 today before the 14 day period. Had multiple issues with network...and multiple calls with tech support.
No calls coming through, straight to vm...double texts. Getting a replacement in a couple days, hoping for much better experience.
Had issues before i put a case on it. Tech support did all the usual reset, reactivation, *720, 730, 740, multiple prl and profile updates. Figured it was only going to get worse. Didn't want to risk not being able to return. $35 restocking...oh well. Back to my trusty note 2 for a couple days
Sprint tech and manager tried to tell me that that practically the whole city had tower issues and that the phone was working as its supposed to. I use the phone for work, so reliability is important. Sprint store did everything in their power to prevent a return. Diagnostics run on some Windows 95 laptop was a joke.
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Ssame here. Really annoying. I wanna keep the phone but these issues r really getting to me. My replacement was fine for the first week or so, then right back to the BS. Not sure if it is Cache issue or Wut. But it starting out fine then going to this is really odd. Also, I uninstalled all apps that i had recently installed and nothing
alfamega190 said:
Ssame here. Really annoying. I wanna keep the phone but these issues r really getting to me. My replacement was fine for the first week or so, then right back to the BS. Not sure if it is Cache issue or Wut. But it starting out fine then going to this is really odd. Also, I uninstalled all apps that i had recently installed and nothing
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Tried to post of pic of download speeds but can't do it. I'm getting 108 mb down and 3mb up. Not sure wut the issue is with LTE but that is .ore than enough to do simple tasks like web browsing
I was able to get a better download speed from turning enhanced LTE on by using shortcut master lite and searching lte....the setting is
com.samsung.networkui.usa.EnhancedLteServices
Under mobile networks...
Just search EnhancedLteServices in shortcut master lite to enable and see if it helps you
BlueFox721 said:
I was able to get a better download speed from turning enhanced LTE on by using shortcut master lite and searching lte....the setting is
com.samsung.networkui.usa.EnhancedLteServices
Under mobile networks...
Just search EnhancedLteServices in shortcut master lite to enable and see if it helps you
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Jus enabled it. Never heard of that option. I'm on Sprint so not sure if that make a difference..... Will check back in sometime,2morrow
alfamega190 said:
Jus enabled it. Never heard of that option. I'm on Sprint so not sure if that make a difference..... Will check back in sometime,2morrow
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I am on Sprint and mine was improved
BlueFox721 said:
I am on Sprint and mine was improved
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Ok. I will see how my day goes with it enabled. Thx
alfamega190 said:
Ok. I will see how my day goes with it enabled. Thx
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Still the same but I have noticed something wierd.. So my LTE issues always come when I'm surfing the web in chrome or the Samsung browser, pages slow to load sometimes not loading at all. Blue bar jus moves like a snail. And if I go to another like youtube to watch a video it loads up jus fine. Odd...

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