Database Develop

[Q] Display won't turn on - warranty questions

Hey guys,
last week I've rooted my Sensation XL and flashed an ICS rom I found in this forum, namely
[ROMs][ICS] XL 3.6 (v1.2) & [GB] XL 3.5 [More supported Languages including Arabic]
http://forum.xda-developers.com/showthread.php?t=1649402
everything worked pretty fine and the rom was really slick but last saturday, after a call, I noticed that the display would not turn on anymore.
I could still receive calls and the soft-keys also seemed to work but the display was just black. I tried to remove the battery for 30 minutes and turned the phone on again but still no reaction - i can't even see the htc logo or the boot animation - nothing.
So, I guess that the thing or the display is fried and I'm planning to send it to HTC for repairing.
My questions now are:
* is my warranty now void, because I rooted the phone and flashed a custom rom to it?
* is there a way to flash a stock RUU firmware via PC/Htc Sync even though the display doesn't work?
thanks in advance
Lu

Yes you void warranty when you unlock bootloader.
Sent from my HTC Sensation XL with Beats Audio X315e using Tapatalk 2

AndroHero said:
Yes you void warranty when you unlock bootloader.
Sent from my HTC Sensation XL with Beats Audio X315e using Tapatalk 2
Click to expand...
Click to collapse
durin the unlocking process it said on the htc site that "it COULD void the warranty".
I read this part

It seems to be a hardware problems.

alfchin said:
It seems to be a hardware problems.
Click to expand...
Click to collapse
thanks... That's what I think.
That's the reason why I was planning to send it to HTC for repairing.
But I'm not sure at this point if the custom rom on the phone will cause any problems with my warranty. I also believe that the guys who will repair it, can see that there's a custom firmware installed on the phone, and that it is rooted, even though the display doesn't work.
I also was planning to flash a stock rom vie PC but I learned that I have to re-lock the bootloader and unroot the phone for this procedure. And I think that this all won't be possible without a funtioning screen.
So I'm waiting for some experts to confirm that my only option is to send that thing, as it is, back to htc...

lunatikk said:
thanks... That's what I think.
That's the reason why I was planning to send it to HTC for repairing.
But I'm not sure at this point if the custom rom on the phone will cause any problems with my warranty. I also believe that the guys who will repair it, can see that there's a custom firmware installed on the phone, and that it is rooted, even though the display doesn't work.
I also was planning to flash a stock rom vie PC but I learned that I have to re-lock the bootloader and unroot the phone for this procedure. And I think that this all won't be possible without a funtioning screen.
So I'm waiting for some experts to confirm that my only option is to send that thing, as it is, back to htc...
Click to expand...
Click to collapse
If HTC can get out of repairing your phone for free they will. Unlocking bootloader on its own is enough for them to say no. And a custom rom will be the cherry on the cake for them.
Sent from my HTC Sensation XL with Beats Audio X315e using Tapatalk 2

AndroHero said:
If HTC can get out of repairing your phone for free they will. Unlocking bootloader on its own is enough for them to say no. And a custom rom will be the cherry on the cake for them.
Sent from my HTC Sensation XL with Beats Audio X315e using Tapatalk 2
Click to expand...
Click to collapse
laaaaaaaaaaaaaaaaaaaaaaaaaaaaaame...
well, nonetheless I'll give it a try.
I will report back how it worked out for me.
regards

lunatikk said:
thanks... That's what I think.
That's the reason why I was planning to send it to HTC for repairing.
But I'm not sure at this point if the custom rom on the phone will cause any problems with my warranty. I also believe that the guys who will repair it, can see that there's a custom firmware installed on the phone, and that it is rooted, even though the display doesn't work.
I also was planning to flash a stock rom vie PC but I learned that I have to re-lock the bootloader and unroot the phone for this procedure. And I think that this all won't be possible without a funtioning screen.
So I'm waiting for some experts to confirm that my only option is to send that thing, as it is, back to htc...
Click to expand...
Click to collapse
Some of my friends' XL suffers this problems,too
Finally they replaced the motherboard to fix it.

alfchin said:
Some of my friends' XL suffers this problems,too
Finally they replaced the motherboard to fix it.
Click to expand...
Click to collapse
this is giving me hope...
So this has to be a known problem.
Do you know if your friend had a custom rom installed on his device and did he have problems with his warranty claim?
thank you

I used to have sensation XE and I S-OFF ed it then I realised the next day that it doesn't make phone calls so I took the phone back from where I bought it and the store give me a new phone without even checking if it is s-off/unlocked or not. So don't lose hope as they will not know if you unlocked it or not as the screen is not working
Sent from my GT-P7500 using XDA Premium HD app

Don't send the phone on this condition you will lose warrenty
First flash the official rom of your region
Then relock the bootloader
Now you are ok send it to repair

salahfathi said:
Don't send the phone on this condition you will lose warrenty
First flash the official rom of your region
Then relock the bootloader
Now you are ok send it to repair
Click to expand...
Click to collapse
Thanks for your warning. I really would like to flash a stock rom (e.g. from Runnymede's Shipped ROM Collection) but I'm not sure if this is even possible without a display (for instance, how to select entries in the bootloader menu, how to relock the bootloader, etc.).
Do you know if I could manage to flash a stock rom without a display, salahfathi?
thanks

lunatikk said:
Thanks for your warning. I really would like to flash a stock rom (e.g. from Runnymede's Shipped ROM Collection) but I'm not sure if this is even possible without a display (for instance, how to select entries in the bootloader menu, how to relock the bootloader, etc.).
Do you know if I could manage to flash a stock rom without a display, salahfathi?
thanks
Click to expand...
Click to collapse
relocking the booloader is quite easy,even without display.
totally powered off,then long press power button and vol - for 10 second.
then wait 20s,press vol- once,power once to go into fastboot mode
now back to pc using fastboot oem lock to get it relocked.
flashing RUU is the same.you need to boot into fastboot mode then run ruu on your PC.

alfchin said:
relocking the booloader is quite easy,even without display.
totally powered off,then long press power button and vol - for 10 second.
then wait 20s,press vol- once,power once to go into fastboot mode
now back to pc using fastboot oem lock to get it relocked.
flashing RUU is the same.you need to boot into fastboot mode then run ruu on your PC.
Click to expand...
Click to collapse
ok, I guess it's worth a try.
Is it necessary to have USB debugging enabled? If so, and if I DONT have it enabled right now, is there a way to enable it without using the phone screen?

lunatikk said:
ok, I guess it's worth a try.
Is it necessary to have USB debugging enabled? If so, and if I DONT have it enabled right now, is there a way to enable it without using the phone screen?
Click to expand...
Click to collapse
USB debugging is an android feature and has no effect in bootloader so its not needed. Like the other user says, there is no need to look at the screen when relocking bootloader or flashing an ruu from fastboot. But HTC will still know the bootloader has been unlocked as it will show on there diognostic software as "relocked" not "locked"
Sent from my HTC Sensation XL with Beats Audio X315e using Tapatalk 2

AndroHero said:
USB debugging is an android feature and has no effect in bootloader so its not needed. Like the other user says, there is no need to look at the screen when relocking bootloader or flashing an ruu from fastboot. But HTC will still know the bootloader has been unlocked as it will show on there diognostic software as "relocked" not "locked"
Sent from my HTC Sensation XL with Beats Audio X315e using Tapatalk 2
Click to expand...
Click to collapse
Ok, that's really great news. As soon as I get home I will try to:
unroot the phone
relock the bootloader
flash a custom RUU firmware
I found "only" 3 Roms that are for the European region in Runnymede's Shipped ROM Collection. I guess I'll try this one:
RUU_Runnymede_HTC_Europe_1.02.401.1_Radio_20.51.30.0822_3822.10.00
It's Android 2.3.5. with Sense 3.5.
Do you agree or is there a stock rom that is more suitable (I hab a T-Mobile branded 2.3.3 or 2.3.4 before)?
thank u very much guys, you are a great help!

As its a display problem most likely linked to hardware your warranty should cover the screen. Can you see bootloader screen? Follow instructions to flash ruu file as you can guess by checking in adb if phone is connected. Adb devices in cmd prompt will list serial. If that is listed then most happens on PC and will get message saying successful at end
Sent from my Xoom using XDA Premium HD app

shingers5 said:
As its a display problem most likely linked to hardware your warranty should cover the screen. Can you see bootloader screen? Follow instructions to flash ruu file as you can guess by checking in adb if phone is connected. Adb devices in cmd prompt will list serial. If that is listed then most happens on PC and will get message saying successful at end
Sent from my Xoom using XDA Premium HD app
Click to expand...
Click to collapse
No, I can't see nothing on my screen. No bootloader menu, no boot animation, no htc logo, nothing. This thing is fried.
I'll let you know if flashing the stock rom worked.
Thanks
Sent from my GT-I9100 using XDA

I feel sorry for you mate, hope you get this fixed soon .
As i see here, there are alot of people who's facing this problem as well....and now i am afraid to have this problem cause here in my country having a warranty is like having nothing, because they wont help at all .
And to be honest for your situation they should cover the screen for you cause this is hardware not software as it seems so .
Wish best luck for you ...

Seker94 said:
I feel sorry for you mate, hope you get this fixed soon .
As i see here, there are alot of people who's facing this problem as well....and now i am afraid to have this problem cause here in my country having a warranty is like having nothing, because they wont help at all .
And to be honest for your situation they should cover the screen for you cause this is hardware not software as it seems so .
Wish best luck for you ...
Click to expand...
Click to collapse
thanks pal, that's very kind of you.
I just downloaded the stock rom and now I'm waiting another 10 minutes for the phone to recharge a bit.
A last question: Am I understanding this right, after I flash the stock rom on my rooted device, will it be automatically unrooted?
Hopefully this will work. I'll report back to you guys.
thanks

[Q] S-off

Do I unlock my bootloader using HTC.com website or should I wait for a developer to create a S-Off method? do we really need S-Off?

mikevillarroel said:
Do I unlock my bootloader using HTC.com website or should I wait for a developer to create a S-Off method? do we really need S-Off?
Click to expand...
Click to collapse
S-Off doesn't really have much use on this phone. Since it's Qualcomm, kernels can be flashed in recovery anyway, and the only real reason for S-Off would be to downgrade to previous firmwares.

MacHackz said:
S-Off doesn't really have much use on this phone. Since it's Qualcomm, kernels can be flashed in recovery anyway, and the only real reason for S-Off would be to downgrade to previous firmwares.
Click to expand...
Click to collapse
so if I use HTC.com to unlock it, I will be able to flash roms and stuff from recovery as normally I do with my HTC 4G LTE ?(been doing it with the EVO and EVO 3D also)

i think the s-off method is preferable above HTCdev.
Warranty wise that is.
if you are s-off you won't be registered @ HTC for having unlocked your bootloader and thus reduced your warranty...

mikevillarroel said:
so if I use HTC.com to unlock it, I will be able to flash roms and stuff from recovery as normally I do with my HTC 4G LTE ?(been doing it with the EVO and EVO 3D also)
Click to expand...
Click to collapse
what if you don't want htc to know that you are rooting your phone for warranty purposes
any way of doing this? anyone working on s-off?

No idea if the phone has had a chance to reach anyone outside of the EU (and slow roll out even over here.)
I'm guessing that when the phone is in the hands of a lot more people the race will be on to be the 1st to deliver s-off.
Until there's a desperate need for me to flash an updated radio or maybe a bootloader I don't appear to need it though.
Sent from my Tricked out 2.4.0 HTC One via xda-developers application

mox123 said:
what if you don't want htc to know that you are rooting your phone for warranty purposes
any way of doing this? anyone working on s-off?
Click to expand...
Click to collapse
Until there has been worldwide release of the phone I doubt anybody will of even started work on it. I'd assume we might heard word of it about June time? Regarding people working on it that is.
Sent from my HTC Incredible S using Tapatalk 2

Boot loader, s off, someone tell me what the heck is going on here.

Okay, I have a couple of questions I'm hoping someone can answer.
1). What is the situation with the boot loader on the One? I know there is a developer edition, but are all of the other versions going to be locked down? Also, since there is a Dev version I assume the one won't be on their unlock website, right?
2) my second question is more about HTC in general, and s-off. I know it stands for security off, but what does it do exactly? I've heard its needed for flashing certain things like kernels, but I don't understand why that would he necessary if the boot loader is already unlocked.
Im on Verizon, hoping and praying that the One comes to us, if not I'm probably leaving them. Can't wait to get my hands on this great phone, and hopefully help HTC come out of the dumps
Sent from my Nexus 7 using Tapatalk 2

Chirp chirp? Are there not even any crickets in here?
Sent from my Nexus 7 using Tapatalk 2

The One can be bootloader unlocked through htcdev. No problems there
Bootloader unlocked lets you flash custom firmware, but S-OFF gives you full control over what you want to do. This stands for NAND locked or NAND unlocked. What that does is give you access to normally restricted partitions on the phone, such as the boot and radio partitions. Even with bootloader unlocked, you need to flash the boot.img separately if you do not have S-OFF and radios cant be flashed
And doing the chirp chirp thing doesnt encourage people to answer. Just a tip.

Boot loader can be unlocked on all EU carriers by spending 5 mins on the htcdev site (its included under Other phones)
As for s off, not currently possible but also not needed. On tegra HTC phones you needed it to flash boot.img as part of flashing a new ROM but already bypassed for the One.
Sent from my 2.4.0 Trickdroid HTC One via xda-developers application

Tetsumi06 said:
Boot loader can be unlocked on all EU carriers by spending 5 mins on the htcdev site (its included under Other phones)
As for s off, not currently possible but also not needed. On tegra HTC phones you needed it to flash boot.img as part of flashing a new ROM but already bypassed for the One.
Sent from my 2.4.0 Trickdroid HTC One via xda-developers application
Click to expand...
Click to collapse
Technically its still needed, but theyve developed a workaround which is essentially fastbooting it from the phone.
Also correction, its not only on Tegra processors that this is an issue, its on all HTC devices because they all come NAND locked.

It's not needed but would be better if we can get s-off soon.
Sent from my HTC One using xda app-developers app

ant78 said:
It's not needed but would be better if we can get s-off soon.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
So, what can be done with S-OFF that isn't possible currently?

AllyOmega said:
So, what can be done with S-OFF that isn't possible currently?
Click to expand...
Click to collapse
One of the things that can be done with s-off is flash a kernel image right from the phone without a PC

AllyOmega said:
So, what can be done with S-OFF that isn't possible currently?
Click to expand...
Click to collapse
As said above me, flashing kernels during a rom flash (the rom zip will attempt to do it, but s-on prevents the boot.img from taking) without a computer or a workaround like SuperBoot, and you can also flash radios with s-off

AllyOmega said:
So, what can be done with S-OFF that isn't possible currently?
Click to expand...
Click to collapse
CID can be changed to flash a different region ROM.
Sent from my HTC One using xda app-developers app

And also to reflash HBOOT so that it says LOCKED instead of RELOCKED for warranty purposes.

[Q] Any reason to re-lock & unroot, plus couple of noob questions

Hi - so I recently installed AR HD 11.5, but I'm wondering now that I've done that is there any compelling reason to re-lock the bootloader? What about un-rooting... any reason to do that after I've done what I needed to whilst being rooted?
Finally, a couple of noobish questions... 1) what's the difference between unlocking the bootloader & S-ON/S-OFF? I guess I was thinking they were one and the same thing, but some of the reading I've done imply they are in fact different things. If someone could please provide a brief explanation I would appreciate it. 2) why are some people concerned about being able to flash the latest OTA update if they have a custom ROM installed? I mean, won't any custom ROM pretty quickly catch up or even surpass the latest available OTA update? For example, that's one of the reasons I chose to go with AR HD because it's already using 4.2.2 instead of 4.1.2 that came with my phone.
Thanks in advance

Drvylyne said:
Hi - so I recently installed AR HD 11.5, but I'm wondering now that I've done that is there any compelling reason to re-lock the bootloader? What about un-rooting... any reason to do that after I've done what I needed to whilst being rooted?
Finally, a couple of noobish questions... 1) what's the difference between unlocking the bootloader & S-ON/S-OFF? I guess I was thinking they were one and the same thing, but some of the reading I've done imply they are in fact different things. If someone could please provide a brief explanation I would appreciate it. 2) why are some people concerned about being able to flash the latest OTA update if they have a custom ROM installed? I mean, won't any custom ROM pretty quickly catch up or even surpass the latest available OTA update? For example, that's one of the reasons I chose to go with AR HD because it's already using 4.2.2 instead of 4.1.2 that came with my phone.
Thanks in advance
Click to expand...
Click to collapse
1. sOFF permits various additional commands like fastboot flash etc.
In short you get even more freedom
Search on google :- ''why do we need to sOFF'' there is a link on ARHD blog that explains this in detail
2. The answer to your 2nd question is very simple.
To get back to full stock- as if you havent done anything to it(no root sOFF unlock etc.) So as to gain warrenty
Hit thanks if i helped you
Sent from my HTC One using xda app-developers app

prunzzz said:
1. sOFF permits various additional commands like fastboot flash etc.
In short you get even more freedom
Search on google :- ''why do we need to sOFF'' there is a link on ARHD blog that explains this in detail
2. The answer to your 2nd question is very simple.
To get back to full stock- as if you havent done anything to it(no root sOFF unlock etc.) So as to gain warrenty
Hit thanks if i helped you
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I did some more reading on S-Off as you suggested and it doesn't sound necessary or really worthwhile to me. As long as I can put a custom ROM on, as I've already done, then I don't see the need for S-Off as it sounds like it's just inviting trouble if you don't know what you're doing (which I admittedly don't).
Also, I don't see why anyone would ever want to go back to full stock. I read that even if you unlock and put a custom ROM on your phone that it is still covered under warranty and that it's up to the manufacturer and/or carrier to prove that the act of doing one of those things is what actually caused the phone to malfunction thus requiring warranty repair.

Drvylyne said:
I did some more reading on S-Off as you suggested and it doesn't sound necessary or really worthwhile to me. As long as I can put a custom ROM on, as I've already done, then I don't see the need for S-Off as it sounds like it's just inviting trouble if you don't know what you're doing (which I admittedly don't).
Also, I don't see why anyone would ever want to go back to full stock. I read that even if you unlock and put a custom ROM on your phone that it is still covered under warranty and that it's up to the manufacturer and/or carrier to prove that the act of doing one of those things is what actually caused the phone to malfunction thus requiring warranty repair.
Click to expand...
Click to collapse
90% of people have no need for s off...since HTC let us install kernels via recovery ...now barely any people need s off... I think in Europe it doesn't matter if you unlocked and etc..you're still covered... Here in the states ...they can be a holes

I used S-Off to convert my AT&T One software to Developer edition software, then returned it to S-On. Now running totally stock developer version software, eliminates AT&T bloat and hoping I get updates a bit sooner than I would have with AT&T version.

With S-OFF you can flash kernels from the phone. S-ON you would have to do it maunally via fastboot.
Sent from my HTC One using Tapatalk 4 Beta

Drvylyne said:
I did some more reading on S-Off as you suggested and it doesn't sound necessary or really worthwhile to me. As long as I can put a custom ROM on, as I've already done, then I don't see the need for S-Off as it sounds like it's just inviting trouble if you don't know what you're doing (which I admittedly don't).
Also, I don't see why anyone would ever want to go back to full stock. I read that even if you unlock and put a custom ROM on your phone that it is still covered under warranty and that it's up to the manufacturer and/or carrier to prove that the act of doing one of those things is what actually caused the phone to malfunction thus requiring warranty repair.
Click to expand...
Click to collapse
So you got the answer of your 1st question
Now the answer for 2nd one is very simple, though what you said about warrenty is right,
But still many times its always better to have a full stock for warrenty or replacement (by "better" i mean you dont have to prove anything to the service center)
Hit THANKS if i helped you
Sent from my HTC One using xda app-developers app

squabbi said:
With S-OFF you can flash kernels from the phone. S-ON you would have to do it maunally via fastboot.
Sent from my HTC One using Tapatalk 4 Beta
Click to expand...
Click to collapse
Wrong I believe with updated HTC dev for the one...HTC unlocked that for us

Basically don't S off if you don't know what it does. It bypasses security checks and allows access to all phone partitions that if applyed wrong could brick your phone. Just flashing roms doesn't require s off
Example of mistake
Fastboot flash hboot recovery.img
This would brick your phone if you had s off, s on would deny write access!!
IF YOUR recive HELP FROM SOMEONE BE GRATEFUL AND HIT THANKS!!!
Sent from my HTC One using xda app-developers app

a box of kittens said:
Wrong I believe with updated HTC dev for the one...HTC unlocked that for us
Click to expand...
Click to collapse
Oh sorry. I was basing that off the One X. I S-OFF'd my One because I thought that without S-OFF I couldn't flash a kernel.
Sent from my HTC One using Tapatalk 4 Beta

Sending phone in questions ?

Ok so I'm sending my phone in for repair and would like to know what to do and what not to do when sending in to HTC for repair . I just dont want to pay extra for stupid crap software wise or some stupid re install fee for modifying my phone . I have no problems completing any task nessecary to go back to stock I just want to know what I cab get away with sending to htc. So here it goes
I have at&t branded one
I'm currently on android 4.3
Firmware 3.17
S-off
Cid 11111111
Hboot 1.55
And bootloader unlocked.
What can I get away with ? Leaving s-off no matter what and we all know why just hoping I get my same phone back .
Since I'm att does it matter that I'm higher than 4.1.2 and higher hboot cid bootloader etc etc
Really what does HTC care about ? And what should I correct before sending in to HTC ?
Thank you for your time
Should I just change my cid to dev and flash dev ruu ?
Sent from my HTC One using XDA Premium HD app

Any one have some input ?
Sent from my HTC One using XDA Premium HD app

ac3kill said:
Any one have some input ?
Click to expand...
Click to collapse
Make it stock.

BenPope said:
Make it stock.
Click to expand...
Click to collapse
Very helpful.
To OP: What problem are you sending it in for? If its a hardware problem that couldn't be caused by anything you did, then leave it. They dont care unless it could be caused by something you did to the bootloader. Just to be safe though, you could make a twrp backup, then flash a stock rom. No need to relock the bootloader or anything.

aooga said:
Very helpful.
Click to expand...
Click to collapse
And saying the same thing in more words is more helpful?
He should return it to stock software, why risk it?
Advising they don't care about unlocked and unsigned software is bizarre, since people have been refused repair or charged for a new mainboard.

BenPope said:
And saying the same thing in more words is more helpful?
He should return it to stock software, why risk it?
Advising they don't care about unlocked and unsigned software is bizarre, since people have been refused repair or charged for a new mainboard.
Click to expand...
Click to collapse
In the US? When I called HTC to do my repair (power button stopped working), I asked if unlocking the bootloader mattered. He said not unless you brick the phone doing it. I sent it in bootloader unlocked and ARHD installed. I got it back with no hassles.
And saying the same thing in more words is more helpful?"
Click to expand...
Click to collapse

K cool this is what I wanted to know sending in for BoomSound check tighten up some gaps in speaker and check my camera out no luck with 3.27 or 3.18 well my phone isn't bricked and works great so I'm gonna leave just how it is I also live in US
Sent from my HTC One using XDA Premium HD app

So just called HTC to send phone in said first thing they do is a factory reset when phone gets to facility so I'm just gonna run latest dev ruu and leave my cid 1111111 and s off and hope for the best lol
Sent from my HTC One using XDA Premium HD app