Microsoft Exchange email problems - Xperia Z1 Q&A, Help & Troubleshooting

I seem to be having problem getting my email to connect. When I set up my account (as with my 3 previous Android devices using Exchange and setting it manually) all seems fine; all my emails seems to show up I can see the email header, but as soon as I tap on the message I get a "Connection Error" .
It is a overseas import, so I'm not sure if that is my problem. I assume I could flash the North American ROM, just not sure if that would fix my problem (really hate to do that for a phone that's only 2 days old )
Any help or suggestions would be appreciated.
Sent from my C6903 using Tapatalk

DrMarchHare said:
I seem to be having problem getting my email to connect. When I set up my account (as with my 3 previous Android devices using Exchange and setting it manually) all seems fine; all my emails seems to show up I can see the email header, but as soon as I tap on the message I get a "Connection Error" .
It is a overseas import, so I'm not sure if that is my problem. I assume I could flash the North American ROM, just not sure if that would fix my problem (really hate to do that for a phone that's only 2 days old )
Any help or suggestions would be appreciated.
Sent from my C6903 using Tapatalk
Click to expand...
Click to collapse
I had that same problem on my Xperia S but on Z1 exchange is working perfectly.
Try this:
Go to email settings and change "days to synchronize" to two weeks or even less.
It will, probably work fine.
Sent from my Z1

Unfortunately I still get the same connection error. Just to be sure I erased my old account and on the last attempt changed it all the way down to daily... Still no luck.
It must be making some type of retrieval to get the headers, it seems to be a problem to get the rest of the email. I have read this maybe a problem with the version of exchange on my phone as compared with my cable provider.
Sent from my C6903 using Tapatalk

DrMarchHare said:
Unfortunately I still get the same connection error. Just to be sure I erased my old account and on the last attempt changed it all the way down to daily... Still no luck.
It must be making some type of retrieval to get the headers, it seems to be a problem to get the rest of the email. I have read this maybe a problem with the version of exchange on my phone as compared with my cable provider.
Sent from my C6903 using Tapatalk
Click to expand...
Click to collapse
I had the same problem too w Z1 with shaw in Edmonton, it only worked once then after that I kept getting connection error, doesn't matter how many days I set it to retrieve messages, I had no problem w exchange on the S3

dawen said:
I had the same problem too w Z1 with shaw in Edmonton, it only worked once then after that I kept getting connection error, doesn't matter how many days I set it to retrieve messages, I had no problem w exchange on the S3
Click to expand...
Click to collapse
Wow, same city and same provider...
I read on their forum that Sony's version of Exchange is (essentially) incompatible with Shaw's version. I tried flashing a few different "generic" ftf files, all to no avail. I set it up as a pop account, so no push notifications.
Not sure who to be mad at; Sony for deciding not to include antiquated versions of Exchange, or Shaw for being behind the times.
Sent from my C6903 using Tapatalk

Related

Gmail IMAP on WM6.1 not sending

Is anyone having connection problems with IMAP on 6.1.I can downlaod fine but it will not send. the only way that I can get this to work is if I delete the settings and then set up the email again. im using the correct setting found on here it will work for a few weeks but then all of a sudden it will stop sending oit the messages. They just store in my outbox when i click send and receive I get a connection error which i already know works fine.
It just stops sending all of a sudden for no reason. maybe its a Gmail prob I think. Any one have this happening as well?
I use Tmobile USA internet plan. the POP3 works fine but I prefer the IMAP for better sync options with my folders.
thanks
jto
Gmail problem unfortunately, also happens on my computer once in a while.
Same exact problem over here. I'm gonna call T-mobile this week.
It's happening all the time. I guess it could be that smtp.gmail.com uses a different trusted CA and that this CA isn't trusted on the WM 6.1 ROM? Alcaline, any ideas? (highly unlikely)
I didn't notice until Friday, and I had been sending email as usual for over a month and it was all sitting in my outbox.
bigflavor said:
Same exact problem over here. I'm gonna call T-mobile this week.
It's happening all the time. I guess it could be that smtp.gmail.com uses a different trusted CA and that this CA isn't trusted on the WM 6.1 ROM? Alcaline, any ideas? (highly unlikely)
I didn't notice until Friday, and I had been sending email as usual for over a month and it was all sitting in my outbox.
Click to expand...
Click to collapse
Hi,
Shure it could be that a certificate is needed.. But if it works sometimes?
Alcaline said:
Hi,
Shure it could be that a certificate is needed.. But if it works sometimes?
Click to expand...
Click to collapse
It works no times.
I can only imagine it never worked, although I didn't notice. I mean, it must be a different cert; but for them to use a CA that isn't trusted by Windows Mobile seems pretty silly. Let me know if you need recon.
[UPDATE]
Alright. Looks like several ports are widely reported as blocked when using certain plans. I assume the plan I have is one of these plans. Others claim that "routing" your email through t-mobiles smtp server works. Although, with my plan, I do not have any email addresses attached to my account.
Reportedly smtp.gmail.com uses three ports to route to their smtp server(s): 25, 465 and 587. Tested telnet connections to smtp.gmail.com:25 and smtp.gmail.com:587 worked, smtp.gmail.com:465 failed.
Regardless of my findings, both working ports don't work from my phone; so I attribute this to t-mobile. I'll call them, but expect their answer will be something to the effect of "we block communication over those ports for people without the $15 data plan."
FYI: My service is from work... I swapped my SIM into my S730 from a blackberry. The account has the BES/BIS feature, but no true data plan.
Use m.gmail.com via a web browser to compose emails.
I've played with the port setting and still nothing I just deleted my account on my phone and wet it up again it will work for about 1 week then it just stops again. i do have the $20 data plan. I switched back to the damn POP3 for right now. IMAP works great for my desktop.
hopefully the support will be available soon or someone comes up with something.
Thanks,

T-Mobile email send suddenly stopped working.

Hi all,
Anyone else experiencing problems sending mail?
Incoming works fine (I have my own settings in there - POP3 etc) but sending has recently stopped.
I use smtp.t-email.co.uk (no authentication) and it has been working fine. Doesn't matter what network connection I use.
Error: "The message(s) could not be sent. Check that you have network coverage and that your account information is correct. Then try sending again."
Any ideas guys?
Ratzz
Yeah, im getting it too.
Same - I suspect that tmobile changed something in its settings or perhaps the ISP we all use stopped accepting smtp traffic from tmobile.
There was some talk a while ago about TM UK barring smtp through smtp.t-email.co.uk if they thought you were spamming but I think they were supposed to send you a message/letter to tell you they were stopping it. Might be worth a call to customer services?
Nah i wouldnt worry too much, it happens with T-Mobile every now and then, last time it happend to me was about 2 months ago, for about 1 and a 1/2 days
RavenY2K3 said:
Nah i wouldnt worry too much, it happens with T-Mobile every now and then, last time it happend to me was about 2 months ago, for about 1 and a 1/2 days
Click to expand...
Click to collapse
Still happening --- maybe about 4 or 5 days now.
Thought it might just be me ... very surprised at the response.
I'll dig around a bit more and call T-Mobile tomorrow.
Maybe worth having a look at this on the T-Mobile site: http://www.t-mobile.co.uk/help-and-advice/phone-support/
I think you can set-up email from there.
ratzz said:
Maybe worth having a look at this on the T-Mobile site: http://www.t-mobile.co.uk/help-and-advice/phone-support/
I think you can set-up email from there.
Click to expand...
Click to collapse
Well that didn't work!
I have just started getting this problem too. I use tmobile uk and can receive ok and I am with plusnet but am sending via tmomile. It was working fine - please help.
Im afraid to say that ive had this problem for over a month now... i havent had the time to really go into things & find out the problem, so i've just been going to my gmail account thru PIE and replying to emails that way...
it would be nice if t-mob could actually not screw things up... i tried that t-mob help link... didnt work either
Same here, has been like this for 4 or 5 days now.
I deleted my POP account and set it up again, still the same problem.
This has happened to me in the past, normally resolved itself in a day or so.
Back Online.
Just to let you know it must be back online as ive been sending and receiving messages all day.
Yep, mine too - must have been down fo about a week...
What are they playing at?
Well, that didn't last long. Back to probldems...
Called T-Mobile today as problem re-appeared pretty quickly.
I was advised by technical support that I should be using smtp.t-email.co.uk (no authentication) but I have been using this anyway.
He said that there has been issues with the smtp server that they were informed were fixed today. He repeated this a couple of times.
He said to give it another 24 hours to see if things resolve.
HTH
I called T-mobile yesterday about this.
they have brought the server down as the was too much spamming going on. I explained to the support manager that this is not a good thing! I explained I had been using it for 4 years and it is splattered all over their documentation to use it and if they are now suddenly removing it, then as far as I was concerned I could terminate all 3 phones we have on the account as they are all advertised as having "Windows email" facilities. She did tell me that their department had been inundated with calls regarding this.
To cut a long stroy short she agreed to give me £5 off my Web 'n' Wlak package for 3 months, as Germany have told them it maybe down for 3 months while they reseasrch alternative solutions. She couldnt give me money off because of this exact issue as its a free service, and so she could authorise the £5 a month off it was because I couldnt utilise my Web 'n' Walk package fully.
So...call them up and say youre not happy. Explain that you cannot do something which is advertised on their website and youll get "compensation"
benktlottie said:
I called T-mobile yesterday about this.
they have brought the server down as the was too much spamming going on. I explained to the support manager that this is not a good thing! I explained I had been using it for 4 years and it is splattered all over their documentation to use it and if they are now suddenly removing it, then as far as I was concerned I could terminate all 3 phones we have on the account as they are all advertised as having "Windows email" facilities. She did tell me that their department had been inundated with calls regarding this.
To cut a long stroy short she agreed to give me £5 off my Web 'n' Wlak package for 3 months, as Germany have told them it maybe down for 3 months while they reseasrch alternative solutions. She couldnt give me money off because of this exact issue as its a free service, and so she could authorise the £5 a month off it was because I couldnt utilise my Web 'n' Walk package fully.
So...call them up and say youre not happy. Explain that you cannot do something which is advertised on their website and youll get "compensation"
Click to expand...
Click to collapse
Hmm ... thats interesting, and also a pain in the arse.
I don't see how they are receiving more spam than any other smtp server out there. Thing is, if I could use my usual smtp server that I use for work, I wouldn't mind, but this also does not work. I use the same settings as on my desktop PC and get the same error message.
It's so frustrating -- especially as this is a key feature of the PDA ... not being able to use email is worse for me than not being able to text (which was also knackered today, now resolved).
I will call back tomorrow and discuss this with them...
Thanks for the update.
Right then, its just stopped working for me again... until I put the proxy server IP address back in, then it started working again.
Can someone else try this so we rule out this being a "one off".
The address is 149.254.201.132 and http port 8080
RavenY2K3 said:
Right then, its just stopped working for me again... until I put the proxy server IP address back in, then it started working again.
Can someone else try this so we rule out this being a "one off".
The address is 149.254.201.132 and http port 8080
Click to expand...
Click to collapse
My settings are as yours are, but still no luck with it -- what a pain!
ratzz said:
My settings are as yours are, but still no luck with it -- what a pain!
Click to expand...
Click to collapse
I had the same problem with Telia here in Denmark, except that sending e-mails didn't work from day 1 with the TYTN II. So I didn't really know what was the problem - the TYTN II or the smtp server (which btw worked fine with my Treo 650). But all of a sudden, smtp started working without me changing a bit on the TYTN II. So I figured it must have been something wrong with the smtp server. Funny thing is though, while searching for the error, I downloaded a third party e-mail application (can't remember the name), and that sent e-mails through the smtp server just fine, while pocket outlook did not. Go figure!

Gmail/Email issues

Hey just wondering if anyone else is having any issues on receiving their emails to the phone? I keep pressing send/receive to get my emails but nothing is coming at all. But when i looked at my email box on the computer i had 3 new messages. Nothing is coming to my phone at all...what i did get was an email from 2 days ago. I called ATT and also HTC and they couldnt figure out whats going on. I even deleted and put in the email to see if it would work but nothing. So im just wondering if theres any way to fix this issue? or also does anyone else have this issue?
mm i have noticed this too
it even feels as though it is selectively choosing which emails to dnload.
i tried changing storage settings and upping all the limits but no go, for me it only does this with my gmail account, so i just put it down to gmail and gave up...
SAME HERE!!!!
I too am having the same issue I am running PDAcorner v20. I have a gmail account tied into my phone. what i have noticed to far is that from 1 perticular sender it doesnt dl from but this causes the rest of the email not to dl. if i delete that 1 email from that sender and click send/receive all others will come in fine.
i have already tried a few radios and roms thinking it was the prob but I was wrong. its been going on since i say maybe around a week to a week and a half.
macaraballojr said:
I too am having the same issue I am running PDAcorner v20. I have a gmail account tied into my phone. what i have noticed to far is that from 1 perticular sender it doesnt dl from but this causes the rest of the email not to dl. if i delete that 1 email from that sender and click send/receive all others will come in fine.
i have already tried a few radios and roms thinking it was the prob but I was wrong. its been going on since i say maybe around a week to a week and a half.
Click to expand...
Click to collapse
i'm also running pda corner v20, have eitherone of you tried deleting the gmail accont from the phone and set it up from scratc? i havent had any issues with my gmail.
yea i deleted my gmail account and started it from scratch....at that time it only downloaded an old email. but right now it seems like the emails are coming normal to me now....i think it was att issue cause later that night my phone went to EDGE instead of having 3G and then in the morning when i woke up it was back to 3G. So im thinking ATT was working on something and fixed the issue!
I also tried deleting and starting from scratch. I know its not the rom as I have tried several all with the same results. The wiered thing is like I said before if i choose NOT to d/l email from that specific sender all my emails d/l with no problems. I really can't understand whats going on. I have neva heard of anything like this

[Q] Incoming SMS Timestamp off by -5 hours

Hey guys,
I have an unlocked HD7 from Bell and I'm using it under Rogers right now. I have a problem where my incoming SMS are behind by 5 hours. (They come right away but the stated time on them is off by 5 hours).
I tried fiddling with the timezone settings to match the times but then it messes up my calendar times.
Does anyone know if there is a fix for this?
Any help is appreciated, thanks.
Joey
Anyone figure this out?
I am 2 hours out (thinking it has to do with where the Bell SMS center is located)
hoping someone can figure out a fix
I am in Calgary, AB, Canada and using Fido if that makes a difference. I am thinking I could update to a different ROM, anyone know if that will work and what ROM I should choose?
thanks in advance
This is a known issue at Microsoft i mentioned it to them when i went there for an interview as well the only way to fix it is by doing the following.
1) goto Settings> Date & Time>
2) Turn off "set automatically"
3) Set Time Zone to "UTC Coordinated Universal Time"
4) Manually enter the correct time in the "Time" field
5) Adjust the date if you have to.
And Save and restart your phone this should fix the issue its not an actual fix but it works.
Well I took your advice and changed the timezone to UTC - 03 (then manually set the time)
Seems to have done the trick; will just have to remember to adjust for time zones I guess
thanks
Wait; spoke too soon
that messed up all the times for my email, the emails are all time stamped 3 hours in the future.
Oh well, guess I will just never have that "Perfect" phone.
Just annoying as this HD7 is probably the best phone I have ever had but there are so many of these annoyances...
gwoo_ca said:
Wait; spoke too soon
that messed up all the times for my email, the emails are all time stamped 3 hours in the future.
Oh well, guess I will just never have that "Perfect" phone.
Just annoying as this HD7 is probably the best phone I have ever had but there are so many of these annoyances...
Click to expand...
Click to collapse
What email are you using on the device? Outlook or just a standard Hotmail / Live acct? I will be unlocking my Bell HD7 very soon to use it on Rogers as well and I do not use Outlook so if the fix above sorts out the TEXT issue and does not bother my "Hotmail / Live" email then I will be a happy man however... I dont really use my email on my phone that much anyways so I guess as long as this fixes the SMS timestamp issue then I should be fine.
At any rate... If you could let me know anyways I would appreciate it.
***EDIT*** I tried this today after unlocking my Bell HD7 and running it on Rogers and it did not work at all. Now instead of the time stamp being 4 hours slow, it is now 2 hours fast using Universal Coordinated Time (UTC). Anyone else know how to get a proper time stamp on SMS after unlocking and using on a different network?
I just gave up and am now licing with a 4 hour tamestamp issue on my text.
my email, calendar and everything else works so this is just something I guess I have to live with. Not that bad
Email via hotmail & yahoo using the WP7 email program
My EVO does the same thing. Only when my cousin sends MMS he's on cricket. It has also done it when the towers messed up in my area.
Sent from my PC36100 using Tapatalk
gwoo_ca said:
I just gave up and am now licing with a 4 hour tamestamp issue on my text.
my email, calendar and everything else works so this is just something I guess I have to live with. Not that bad
Email via hotmail & yahoo using the WP7 email program
Click to expand...
Click to collapse
Ya... Same with me. I gave up as well and am now living with the timestamp issue on my texts, mms, etc... My outgoing texts go out at the right time and are being received by the recipients at the right time but when I receive a text it is out of wack.
What I dont understand is that when I get a text and I get the "toast notification" at the top of my phone, the time stamp there is CORRECT but when I open my messages and look at the actual message itself it is out of wack. WEIRD!!!
Does yours do this as well?

[Q] Issues with Gmail not staying synced/password error? Please Help!

This has happened to me twice...On 2 different Moto X's and with 2 different Gmail accounts.
On both devices I created a new gmail accounts and used it to sign in on my new Moto x. Worked fine for a few days and out of nowhere I get an error about the password being incorrect/account locked,followed by instructions to reset/confirm password from the a browser.
After confirming on a browser the account will work...but only for a few days and the same error will come up.
I am terribly confused and frustrated cause the phone is basically useless without a Gmail.
Am I missing a setting on the phone? In Gmail from a browser? Kit Kat bug? Any ideas?
Any suggestions would help.
Thanks
catatoniccube said:
This has happened to me twice...On 2 different Moto X's and with 2 different Gmail accounts.
On both devices I created a new gmail accounts and used it to sign in on my new Moto x. Worked fine for a few days and out of nowhere I get an error about the password being incorrect/account locked,followed by instructions to reset/confirm password from the a browser.
After confirming on a browser the account will work...but only for a few days and the same error will come up.
I am terribly confused and frustrated cause the phone is basically useless without a Gmail.
Am I missing a setting on the phone? In Gmail from a browser? Kit Kat bug? Any ideas?
Any suggestions would help.
Thanks
Click to expand...
Click to collapse
Could updating to Kit Kat before signing into Gmail create an issue? If so why? All tech support people I have spoken to have only the generic response/trouble shooting suggestions...
I desperately need your knowledge and help...Thanks
My guess is someone trying to get into your Gmail. Lol If they try to guess your password enough time it will lock you out. Just as you've said. I can't see how the phone can tamper with your password and have never heard of that being an issue.
Better think hard about anyone who may really wanna see what you have in your email.
Sent from my XT1058 using Tapatalk
kj2112 said:
My guess is someone trying to get into your Gmail. Lol If they try to guess your password enough time it will lock you out. Just as you've said. I can't see how the phone can tamper with your password and have never heard of that being an issue.
Better think hard about anyone who may really wanna see what you have in your email.
Sent from my XT1058 using Tapatalk
Click to expand...
Click to collapse
The Gmails were brand new, created just for the phones.
Well, not sure what to say. Never heard of this issue ever. Did you google it? See if anyone has had this issue?
If there's nothing on google... Then no way does it have any thing to do with your phone.
Someone is either trying to get into your account. Or somehow you are messing up the password and locking yourself out.
Sent from my XT1058 using Tapatalk
I know its not the phone, I was just wondering if anyone has heard or seen this issue. Its not me putting in the password incorrectly bc when I intially put in the account and password it connects and syncs just fine for a few days. Then when I send a gmail or download an app, I get the error.
Thats why I was wondering if its an issue with Kit Kat, or if installing the update first and adding the account after may be causing the issue.
I have generall knowledge and have had many Android phones and this is the first time I have ever encountered an issue like this.
I have factory reset
Got a warranty replacement
and even tried 2 brand new gmail accounts
and it continues to happen.
Any Ideas?
Thanks again
Once it happened to me as well but after I cleared app data the issue solved.
Happened once to me a while back. Apparently had to confirm my Gmail account info first and then it was unblocked
Sent from my XT1060 using Tapatalk

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