Database Develop

Be careful using phone upgrade on another line

What a calamity of errors. Many my fault.
So I try to activate online and it fails. Doesn't say why.
Call them up and they said seems to be a problem with your SIM Card.
Now keep in mind my seal was broken. But I assume it just let loose in shipping.
I had the HTC One before this phone.
So I go to open the SMALL slot on the right assuming the small one was the SIM Card.
Nothing in there. Well no wonder they can't activate it.
Look in Box and the Card is there with SIM card missing.
Damn someone stole it, I'm thinking.
I asked can I go to store and get one, no. You'll have to send phone back (that I just put an $18.00 glass screen saver on).
So then I try my old SIM Card from HTC One. No it won't fit. So they are gonna send me another.
Hang up.
Then I thought I should see what's behind the Big Slot.
Dam there is the SIM Card. Idiot. Just never expected it to be in such a large slot, especially when HTC One wasn't.
Call Back. Still won't activate.
She says the SIM Card is activated on another line.
It was already tied to my wifes line that I used the upgrade on.
So she released it and all was good.
Just a heads up in case someone else activates on another line. I don't think anyone else on the planet would have made the other mistakes Long day.

mswlogo said:
What a calamity of errors. Many my fault.
So I try to activate online and it fails. Doesn't say why.
Call them up and they said seems to be a problem with your SIM Card.
Now keep in mind my seal was broken. But I assume it just let loose in shipping.
I had the HTC One before this phone.
So I go to open the SMALL slot on the right assuming the small one was the SIM Card.
Nothing in there. Well no wonder they can't activate it.
Look in Box and the Card is there with SIM card missing.
Damn someone stole it, I'm thinking.
I asked can I go to store and get one, no. You'll have to send phone back (that I just put an $18.00 glass screen saver on).
So then I try my old SIM Card from HTC One. No it won't fit. So they are gonna send me another.
Hang up.
Then I thought I should see what's behind the Big Slot.
Dam there is the SIM Card. Idiot. Just never expected it to be in such a large slot, especially when HTC One wasn't.
Call Back. Still won't activate.
She says the SIM Card is activated on another line.
It was already tied to my wifes line that I used the upgrade on.
So she released it and all was good.
Just a heads up in case someone else activates on another line. I don't think anyone else on the planet would have made the other mistakes Long day.
Click to expand...
Click to collapse
Are you with Sprint? I wasn't aware they used SIM cards at all.

exSD said:
Are you with Sprint? I wasn't aware they used SIM cards at all.
Click to expand...
Click to collapse
They have them in "global" phones.
Not sure it was the SIM card that was tied to the other line.

u can use the one from your htc one og but you sure you looked in the right slot and not the sd slot?

I used my wife's upgrade to get my m8. I used chat to activate with no problems. Your Sprint representative must of been less skilled
Sent from my 831C using Tapatalk

I used another line's upgrade. I tried to activate on my account page and it failed. I then turned the phone on and it began auto activating so I shut it off immediately (since that person doesn't live in the same house). I did the Sprint Chat and it took the rep a few minutes but she finally got it activated correctly for me.

If you ordered it on her line, then booted it up. It will automatically try and activate on the line it was ordered for. So that was the problem... Should have just contacted them before ever booting it up to get it set to yours first. no biggie.

exSD said:
Are you with Sprint? I wasn't aware they used SIM cards at all.
Click to expand...
Click to collapse
Sprint uses SIM cards for all LTE phones now.

datajosh said:
Sprint uses SIM cards for all LTE phones now.
Click to expand...
Click to collapse
Awesome. Didn't know that

regalpimpin said:
If you ordered it on her line, then booted it up. It will automatically try and activate on the line it was ordered for. So that was the problem... Should have just contacted them before ever booting it up to get it set to yours first. no biggie.
Click to expand...
Click to collapse
I never booted it until after I called them. It was a trivial issue in hindsight. I'm just giving others a heads up.

The same thing happened to me.
My suggestion speak to someone on chat, they seem to be more knowledgeable.
When i called customer care spent an hour and he was unable to do it.
When I did it in chat an explain what happened 15 minutes later I was up and running.

fr0st420 said:
I used my wife's upgrade to get my m8. I used chat to activate with no problems. Your Sprint representative must of been less skilled
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
I stole my nephew's upgrade and it went very well! (For me) :victory:

fr0st420 said:
I used my wife's upgrade to get my m8. I used chat to activate with no problems. Your Sprint representative must of been less skilled
Sent from my 831C using Tapatalk
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Click to collapse
Doomstang said:
I used another line's upgrade. I tried to activate on my account page and it failed. I then turned the phone on and it began auto activating so I shut it off immediately (since that person doesn't live in the same house). I did the Sprint Chat and it took the rep a few minutes but she finally got it activated correctly for me.
Click to expand...
Click to collapse
dsk00185 said:
The same thing happened to me.
My suggestion speak to someone on chat, they seem to be more knowledgeable.
When i called customer care spent an hour and he was unable to do it.
When I did it in chat an explain what happened 15 minutes later I was up and running.
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Click to collapse
jkt97401 said:
I stole my nephew's upgrade and it went very well! (For me) :victory:
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Click to collapse
All of these!!!!! I did the same thing with both my m8's I ordered. I used my upgrades from 2 other lines...then when the phone came in I tried the online activation (which failed) then just clicked on the chat button and the nice person on the other end had me up and running in no time. :good:

datajosh said:
Sprint uses SIM cards for all LTE phones now.
Click to expand...
Click to collapse
Bingo! Amazing how people don't realize LTE is a GSM technology and requires a Sim. Even the first LTE phones (EvoLte/GS3) has them. It's just the older lte devices weren't userswappable and were built in.

? about bringing a phone into ATT for activation, custom rom

Hello, just wanted to ask this and see what other people thought. I don't think it would be an issue, but just want to be sure.
So I am buying a Nexus 6 for my Dad for his b-day, and what I want to do is root/install the Chroma rom on it before I send it to him. Question being if I do this for him and then he brings the phone into ATT to get a nano sim for it, is ATT going to give him grief if they notice that the phone is rooted/custom rom'd?

mva5580 said:
Hello, just wanted to ask this and see what other people thought. I don't think it would be an issue, but just want to be sure.
So I am buying a Nexus 6 for my Dad for his b-day, and what I want to do is root/install the Chroma rom on it before I send it to him. Question being if I do this for him and then he brings the phone into ATT to get a nano sim for it, is ATT going to give him grief if they notice that the phone is rooted/custom rom'd?
Click to expand...
Click to collapse
if you/he owns the phone, it doesnt matter what anybody who works for att thinks. you have that right.

My experience is that it makes no difference as to what rom you have on the phone.
Sent from my iPhone using Tapatalk

mva5580 said:
Hello, just wanted to ask this and see what other people thought. I don't think it would be an issue, but just want to be sure.
So I am buying a Nexus 6 for my Dad for his b-day, and what I want to do is root/install the Chroma rom on it before I send it to him. Question being if I do this for him and then he brings the phone into ATT to get a nano sim for it, is ATT going to give him grief if they notice that the phone is rooted/custom rom'd?
Click to expand...
Click to collapse
U don't need to activate the phone on Att. You can tell them that you need a nano sim at a store and they will give it you. insert it and you should be good to go. U will need to activate the sim for your line.

When I activated my N6 i just asked for a new nano sim. I even declined them adding my imei on the account.
They activated the sim. I made a call and checked data and walked out. No issues.

qnc said:
I even declined them adding my imei on the account.
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Out of curiosity, why?

It came from an issue along time ago. So I just refuse to have it on the accounts.

qnc said:
It came from an issue along time ago. So I just refuse to have it on the accounts.
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Understood. It it is anything others could benefit from, would you mind sharing?

cam30era said:
Understood. It it is anything others could benefit from, would you mind sharing?
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Click to collapse
Yeah no problem.
I had activated some phones through a third party seller. You know, the authorized agents. While activating my new phones I did not realize that he was writing down the imei from my old phone.
I'm a phone junky and switch phones on my account all the time. Hell on my 1 line today I have used Nexus 5, iPhone 4s and Nokia 1020.
Everything was fine for a while then the new phone stopped working.
Called Cust svs and they told me that my imei was bad I switched phones and then my old one did not work. It was reported stolen too. The guy I bought the phone from reported the imei as stolen, but he reported the wrong one from his list and gave another. So he said.
Now my old phone and new phone were not working. He said it was a mistake. He did not ask for any money or ransom for the imei, but that stopped me from buying on contract i always pay full price for unlocked phones and when ATT ask for IMEI I always decline since I don't carry insurance on my phones.
I admit it was probably a freak incident but I don't give it out anymore and decline when asked.
I'm sure that ATT has a way to get the info, I just don't provide it.
Now I sound like the crazy old guy with a tin foil hat.

@qnc,
Actually you don't sound crazy at all. It's an interesting story, and I think we all could take a lesson from it. Caveat emptor.
FWIW: I don't believe a carrier can get your IMEI directly from your device.

Bought a Used Nexus 6 AT&T Won't SIM Unlock

So I messed up and bought an AT&T Nexus 6 on Swappa. IMEI checked out okay and all looked good. Seller said he'd used it on Verizon and was a nice guy.
Decided a little later to try out T-Mobile service and it turns out it is still carrier locked to AT&T. They (AT&T) have told me several different stories, but the latest one is that the original owner has to call and request the unlock. Well the person I bought it from bought it used ... And he's been trying to, I presume, find the original owner to see about him getting it unlocked.
Anyway, I messed up and I have learned not to trust an IMEI alone. But does anyone have any suggestions? I tried two unlocking services and they each took a week and came back with unable to unlock and gave a refund. AT&T unlock site says they can't locate the IMEI.
Anyone been through this? When I insert a sim it requests a sim unlock code. With my Verizon sim, I can make and receive calls and texts if I dismiss the sim unlock prompt, but no data. I can't even find where to enter APN settings to try that out.
At my wits end.

sbrownla said:
So I messed up and bought an AT&T Nexus 6 on Swappa. IMEI checked out okay and all looked good. Seller said he'd used it on Verizon and was a nice guy.
Decided a little later to try out T-Mobile service and it turns out it is still carrier locked to AT&T. They (AT&T) have told me several different stories, but the latest one is that the original owner has to call and request the unlock. Well the person I bought it from bought it used ... And he's been trying to, I presume, find the original owner to see about him getting it unlocked.
Anyway, I messed up and I have learned not to trust an IMEI alone. But does anyone have any suggestions? I tried two unlocking services and they each took a week and came back with unable to unlock and gave a refund. AT&T unlock site says they can't locate the IMEI.
Anyone been through this? When I insert a sim it requests a sim unlock code. With my Verizon sim, I can make and receive calls and texts if I dismiss the sim unlock prompt, but no data. I can't even find where to enter APN settings to try that out.
At my wits end.
Click to expand...
Click to collapse
i think you can just use a sim unlock website idk a trustworthy one though

I would tell the person you bought it from to take it back. If he refuses dispute it through PayPal and they will side with you, have him pay return shipping, and refund your money out of his PayPal account once the delivery is confirmed by the shipping service. I think you have 180 days to file a dispute through PayPal. PayPal is extremely biased for buyers, which works in your favor in this case.
Whether that guy knew or not isn't important. He sold you a phone without disclosing that it was sim locked. Not to mention if you're seeing the error on verizon then so was he (he scammed you). Either way that's his problem to figure out after you get your money back.
Also please leave this information in his feedback on swappa. Those of us who buy and sell every month or more need honest feedback to know who to avoid.

billycar11 said:
i think you can just use a sim unlock website idk a trustworthy one though
Click to expand...
Click to collapse
Already tried two I've used before. It's hella weird that AT&T is messing around ... I don't want to go the hardball route but if he can't find anything out from the original owner I may have to.

Restola said:
I would tell the person you bought it from to take it back. If he refuses dispute it through PayPal and they will side with you, have him pay return shipping, and refund your money out of his PayPal account once the delivery is confirmed by the shipping service. I think you have 180 days to file a dispute through PayPal. PayPal is extremely biased for buyers, which works in your favor in this case.
Whether that guy knew or not isn't important. He sold you a phone without disclosing that it was sim locked. Not to mention if you're seeing the error on verizon then so was he (he scammed you). Either way that's his problem to figure out after you get your money back.
Also please leave this information in his feedback on swappa. Those of us who buy and sell every month or more need honest feedback to know who to avoid.
Click to expand...
Click to collapse
I let Swappa know. They are apparently working on the issue. I'll give him a little bit to try and resolve it.

sbrownla said:
I let Swappa know. They are apparently working on the issue. I'll give him a little bit to try and resolve it.
Click to expand...
Click to collapse
I've sim unlocked at least 4 or 5 different phones with cellunlocker.net
have you tried them yet?
Sent from my Nexus 6 using Tapatalk

HolyAngel said:
I've sim unlocked at least 4 or 5 different phones with cellunlocker.net
have you tried them yet?
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
Yup. They were the second. They couldn't do it. So they refunded. The IMEI isn't blacklisted so I really don't know what's up.
And the fact that I can call and text with Verizon, but only data is blocked, is weird. The phone registers on Verizon's network and shows up in My Verizon under my account.

sbrownla said:
Yup. They were the second. They couldn't do it. So they refunded. The IMEI isn't blacklisted so I really don't know what's up.
And the fact that I can call and text with Verizon, but only data is blocked, is weird. The phone registers on Verizon's network and shows up in My Verizon under my account.
Click to expand...
Click to collapse
If the phone is picking up the network that means it's not sim locked! There's something else going on here....
Sent from my Nexus 6 using Tapatalk

BigDig said:
If the phone is picking up the network that means it's not sim locked! There's something else going on here....
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
It has to be SIM locked.
T-Mobile SIM won't register on the network at all even though it's an active SIM. The T-Mobile SIM works in my other phones. Verizon SIM registers but no data available, and it still prompts me for a SIM unlock code even though I can make and receive calls and send and receive texts.
Honestly, if there's a work-around out there I'm down to find out. I can't even locate the APN settings on this thing ... Had to go in through a Nova Launcher widget.

Phone wasn't payed for or ATT would unlock it. They only lock data.

prdog1 said:
Phone wasn't payed for or ATT would unlock it. They only lock data.
Click to expand...
Click to collapse
Sigh. They couldn't just tell me that ... I like this phone but I don't like being ripped off.
This bodes poorly for my first return to Nexus devices, but my bad for not getting a real Nexus. Whatever that is.

sbrownla said:
Sigh. They couldn't just tell me that ... I like this phone but I don't like being ripped off.
This bodes poorly for my first return to Nexus devices, but my bad for not getting a real Nexus. Whatever that is.
Click to expand...
Click to collapse
Luckily you bought from Swappa. They should hook you up. Then buy new from Playstore for discounted price. If it was cheaper there is a reason. Or find a swappa seller with a good history.

sbrownla said:
Sigh. They couldn't just tell me that ... I like this phone but I don't like being ripped off.
This bodes poorly for my first return to Nexus devices, but my bad for not getting a real Nexus. Whatever that is.
Click to expand...
Click to collapse
Don't wait for Swappa. They really don't have any leverage. You need to raise a dispute on PayPal. They have the leverage to get you your money back.

prdog1 said:
Luckily you bought from Swappa. They should hook you up. Then buy new from Playstore for discounted price. If it was cheaper there is a reason. Or find a swappa seller with a good history.
Click to expand...
Click to collapse
The seller has a good history, and has been communicating with me. I just don't know if he really knew how not unlockable this phone is. AT&T did a number on it, first with the extra software and then with the aggressive carrier lock. I'm not used to carrier locked phones since I'm on Verizon. They don't do that.

cam30era said:
Don't wait for Swappa. They really don't have any leverage. You need to raise a dispute on PayPal. They have the leverage to get you your money back.
Click to expand...
Click to collapse
They require that they are notified first. Then Pay Pal. It's fine.

sbrownla said:
They require that they are notified first. Then Pay Pal. It's fine.
Click to expand...
Click to collapse
You are correct. Swappa will work out fine with a cooperative seller. But if the seller proves to be uncooperative at any point, they have no means to help further. If one opens a dispute on PayPal, it can be cancelled at any time. In a case like this, I'd start with PayPal now.

sbrownla said:
They require that they are notified first. Then Pay Pal. It's fine.
Click to expand...
Click to collapse
I believe your phone is SIM unlocked. Before unlocking mine, if I inserted a VZW SIM, I got a popup with something like "unauthorized SIM. Enter unlock code to continue".

I don't follow. If it prompted you before you unlocked it it would have been SIM locked. SIM unlocked devices don't prompt you to enter a network or SIM unlock code.

sbrownla said:
I don't follow. If it prompted you before you unlocked it it would have been SIM locked. SIM unlocked devices don't prompt you to enter a network or SIM unlock code.
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Click to collapse
Correct. I am saying that it appears that your N6 is unlocked.

Nope it appears that mine is SIM locked. Not unlocked because if it was I wouldn't be prompted to enter the code. And it would have data on any active SIM. I'm going to try a refund. If that doesn't work, maybe someone with AT&T will want one. For a great price. Ugh.

Carrier Locked? Sim Locked? UICC Locked? What state is my phone in?

I bought an SM-N960U used off of letgo about a month ago now and I have been trying to get it to work for me but I am still having a few issues.
The guy I bought it from, who himself bought it used, was using it on T-Mobile and I am able to make and receive calls okay and get internet okay with Verizon. The phone was originally a Sprint phone. It continuously gave me "Activation was Unsuccessful" fullscreen messages repeatedly until I used adb to disable com.sec.omadmspr and com.sprint.ms.smf.services.
When swapping SIMS from different carriers the phone DOES NOT ask for an UNLOCK code.
When I first got the phone I tried to call Sprint and ask if the phone was Carrier locked thinking that if there was a small amount owed or something perhaps I could pay it and UN-Carrier Lock the phone... Well, that didn't go well. Since I wasn't on the account and couldn't provide the name or phone number of the old owner they wouldn't tell me if there was OR wasn't a carrier lock on the phone. Eventually I got them to take the IMEI but they still told me nothing.
So, I've been using the phone daily for about a month now, but because of it's problems (the app that won't run) I still have to carry my old phone as well. This phone is always on Roam. One time when trying to fix it I dialed the *228 PRL update number. That was a mistake. It broke my internet to the point where NO ONE was able to fix it. I went to a Verizon stone. No help. I called customer service. No help. They transferred me to Tech Support.... finally they had me swap in one of my older SIM cards and they programmed that one to work.
TLDR; The phone works with VZW voice and data, but is always on roaming, some apps refuse to work properly, under UICC Unlock the phone says it is locked to Sprint Sims and sometimes the data connection drops and it says it doesn't work because of "Data Roaming" being disabled.
What version of locked is my phone? Is it safe to start flashing it?
ref: https://forum.xda-developers.com/ga...h-firmware-t3958791/post80093967#post80093967

you probably has nothing to do with your problem but it may be of some help if you contact the guy mentioned in this thread for the LG V20, it's a guy that works for sprint and you can contact him on the Sprint Users forums ..
He may be able to help you with the sim unlocking of your phone, there's nothing to lose I think!
give it a shot ... look at this thread and then register for an account on the Sprint Forums and look for the guy..
https://forum.xda-developers.com/v20/help/lg-v20-ls997-successfully-unlocked-oreo-t3835061

You need to contact the person who sold you the device and ask them for assistance. As they may need to contact Sprint to activate the device and unlock it for you.

kbrn said:
you probably has nothing to do with your problem but it may be of some help if you contact the guy mentioned in this thread for the LG V20, it's a guy that works for sprint and you can contact him on the Sprint Users forums ..
He may be able to help you with the sim unlocking of your phone, there's nothing to lose I think!
give it a shot ... look at this thread and then register for an account on the Sprint Forums and look for the guy..
https://forum.xda-developers.com/v20/help/lg-v20-ls997-successfully-unlocked-oreo-t3835061
Click to expand...
Click to collapse
Hey thanks! I looked at this link and think maybe this guy can help. I sent him a message!
Hoping for the best!

iceepyon said:
You need to contact the person who sold you the device and ask them for assistance. As they may need to contact Sprint to activate the device and unlock it for you.
Click to expand...
Click to collapse
Thanks, but the guy I bought it from bought it used, so he wont have any Sprint account info, so then I'd have to try to track down the person he bought it from... and on and on and I dont know how long or fruitful the search would be... and again... I'm on the phone right now, on Verizon with a Verizon SIM. I dont think its carrier locked... but then I dont know what's going on.

towdy said:
Thanks, but the guy I bought it from bought it used, so he wont have any Sprint account info, so then I'd have to try to track down the person he bought it from... and on and on and I dont know how long or fruitful the search would be... and again... I'm on the phone right now, on Verizon with a Verizon SIM. I dont think its carrier locked... but then I dont know what's going on.
Click to expand...
Click to collapse
They don't want to make it easy for people to re-purpose stolen phones. There are things a legitimate owner can do in order to make a phone ready for re-sale, and it sounds like these things didn't happen for the phone you bought. It all sounds a bit fishy, doesn't it?

gruuvin said:
They don't want to make it easy for people to re-purpose stolen phones. There are things a legitimate owner can do in order to make a phone ready for re-sale, and it sounds like these things didn't happen for the phone you bought. It all sounds a bit fishy, doesn't it?
Click to expand...
Click to collapse
Thanks, but if I thought "it sounds a bit fishy" I probably wouldn't have bought the used phone in the first place... and I certainly wouldn't have called Sprint and given them the IMEI and asked them; the people that could render my phone a useless brick, with one tiny bit of information, for help. Each smart phone I've bought in the last few years has been used because frankly to me it seems to be the best way to buy them financially. $1000 the day they come out or $200 - $300 6 - 12 months later used.

towdy said:
Thanks, but if I thought "it sounds a bit fishy" I probably wouldn't have bought the used phone in the first place... and I certainly wouldn't have called Sprint and given them the IMEI and asked them; the people that could render my phone a useless brick, with one tiny bit of information, for help. Each smart phone I've bought in the last few years has been used because frankly to me it seems to be the best way to buy them financially. $1000 the day they come out or $200 - $300 6 - 12 months later used.
Click to expand...
Click to collapse
Point is, when someone is about to buy a used phone from a stranger, make sure it is factory reset and then immediately call the carrier and confirm the IMEI is clean and that it has been carrier unlocked, else, don't buy it. Obviously it's not advice for you, since you already did it the wrong way. This is a good lesson for posterity.

SIM Card isn't Supported [Verizon]

Hi all,
I bought a Pixel 4 xl from ebay, but when i tried to put my sim on, i get the error: "Sim Card isn't supported", do i need to sim unlock my phone? how can i do it?

elegalll said:
Hi all,
I bought a Pixel 4 xl from ebay, but when i tried to put my sim on, i get the error: "Sim Card isn't supported", do i need to sim unlock my phone? how can i do it?
Click to expand...
Click to collapse
Sims lock is usually done by the carrier and it is unlocked when it is paid off.

So what can I do in that case?

elegalll said:
So what can I do in that case?
Click to expand...
Click to collapse
Whatever carrier the phone was originally purchased on has a lock on it. If the phone has been paid off with that carrier you should be able to contact them to have it unlocked. If it hasn't been paid off with the original carrier then the original purchaser of the phone needs to have that done.
Most carriers will not unlock the phone unless it's been paid off.

elegalll said:
So what can I do in that case?
Click to expand...
Click to collapse
Open a case with PayPal and eBay and get your money back. It's either a phone that hasn't been paid off yet, or a stolen phone.
Sent from my Pixel 4 XL using Tapatalk

superchilpil said:
Open a case with PayPal and eBay and get your money back. It's either a phone that hasn't been paid off yet, or a stolen phone.
Sent from my Pixel 4 XL using Tapatalk
Click to expand...
Click to collapse
I tried that, but ebay won't let me return it because of "as is " condition of the phone... What can i do? There's no way to unlock it and use it in my country? Dominican Republic.

If the device wasn't paid off then it's fraud and they will make good. There was / is a thread here about selling a device that wasn't paid off in full. Well this is what happens if you do sell or buy one in that state. Maybe you can call the carrier and ask if it's paid off. If it is they will unlock it for you.

bobby janow said:
If the device wasn't paid off then it's fraud and they will make good. There was / is a thread here about selling a device that wasn't paid off in full. Well this is what happens if you do sell or buy one in that state. Maybe you can call the carrier and ask if it's paid off. If it is they will unlock it for you.
Click to expand...
Click to collapse
I've talked to verizon and they said that the phone is in fact unlocked... now i am confused....

elegalll said:
I've talked to verizon and they said that the phone is in fact unlocked... now i am confused....
Click to expand...
Click to collapse
They probably mean carrier unlocked, not bootloader unlocked.

Badger50 said:
They probably mean carrier unlocked, not bootloader unlocked.
Click to expand...
Click to collapse
But we are talking about carrier unlock, the problem is that i can't use my sim card...

elegalll said:
But we are talking about carrier unlock, the problem is that i can't use my sim card...
Click to expand...
Click to collapse
Then you might have to call the carrier in your country to have the device provisioned for their network.

Badger50 said:
Then you might have to call the carrier in your country to have the device provisioned for their network.
Click to expand...
Click to collapse
Ill try that, but i already tried with 3 different networks, two from dominican republic and one from spain.... Same problem....

elegalll said:
But we are talking about carrier unlock, the problem is that i can't use my sim card...
Click to expand...
Click to collapse
Maybe it's your carrier or sim card?

bobby janow said:
Maybe it's your carrier or sim card?
Click to expand...
Click to collapse
as i mentioned before, i already tried with other sims/carriers...
elegalll said:
Ill try that, but i already tried with 3 different networks, two from dominican republic and one from spain.... Same problem....
Click to expand...
Click to collapse

elegalll said:
as i mentioned before, i already tried with other sims/carriers...
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Didn't see that, sorry. Someone is not being truthful to you. You need to find out who that is.

elegalll said:
I tried that, but ebay won't let me return it because of "as is " condition of the phone... What can i do? There's no way to unlock it and use it in my country? Dominican Republic.
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Ebay has a 30 day money back guarantee to protect the buyer. I've used this a few times, and they always get me my money back! Unless your past the 30 days, then you can file a paypal claim.

I have the same issue. It's a Google issue from what I hear. I got my unlocked new pixel 4 right from Google. Put in my ATT sim and it said "sim isn't supported, contact xfinity". Hahaha..
so I contact them and they send me a new phone. Same thing. This is a very new issue and I finally found someone asked the same question on Google assistance and it was said it was a google issue and they are trying to fix it.
What a crock... I can't believe Google's own phones don't work as they should.
Rest assured, its most likely not a stolen phone, or unpaid. It's a Google problem.
https://support.google.com/pixelphone/thread/23287873?hl=en

legbuh said:
I have the same issue. It's a Google issue from what I hear. I got my unlocked new pixel 4 right from Google. Put in my ATT sim and it said "sim isn't supported, contact xfinity". Hahaha..
so I contact them and they send me a new phone. Same thing. This is a very new issue and I finally found someone asked the same question on Google assistance and it was said it was a google issue and they are trying to fix it.
What a crock... I can't believe Google's own phones don't work as they should.
Rest assured, its most likely not a stolen phone, or unpaid. It's a Google problem.
https://support.google.com/pixelphone/thread/23287873?hl=en
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Are you kidding? Ok, rereading I see what you are saying. But they must have given you a reason as to why your sim doesn't work. Where are you located?

I didn't say Google sent me a stolen phone. Re-read the post and the link. It appears to be a Google software issue.
Have you personally experienced the problem? I have, as have others in the link I posted and the OP.

legbuh said:
I didn't say Google sent me a stolen phone. Re-read the post and the link. It appears to be a Google software issue.
Have you personally experienced the problem? I have, as have others in the link I posted and the OP.
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Post edited above. This is not a Google problem, imo. Where did you buy the device and which version. Perhaps you bought a Verizon model like some of the posters in the thread you linked to? This is not a known issue so you folks are doing something wrong whether it's buying the wrong device or your carrier doesn't support the phone. But it's really up to you at this point to figure out where you have gone awry.