Cann't get to the internet - Windows Phone 8 Q&A, Help & Troubleshooting

Ok I have a T-Mobile HTC Windows phone 8x that is unlocked. When I try to get to the internet it keeps going to the address androidapi.t-mobile.com/apppack/mvno.html . I can receive MMS messages but can't send picture messages. I have the right apn settings in the phone. I have tried help on a form that they answer that they need to take this offline and sends me a private message to call and then when I called I spent an hour on the phone with a Tech support person (being nice) has me delete my apn settings and put the same ones right back in and still now internet or picture messages. Then I let that person talk me into resetting the phone to factory settings which did nothing. Then he had me put my sim card into my sons phone which is a T-Mobile Nokia 521 with Windows phone 8 and it does not work in that phone either. By the way my sons phone has the same apn settings and can get to the internet. so after all that, that person calls T-Mobile and they decide that it has to be my phone. Which it is not. The apn setting s that I have in my phone is:
apn: wap.tracfone user name and password BLANK Proxy server (url) 216.155.165.40 Proxy Port 8080 IP type IPv4v6. Is there anybody out there that can help me out with this. I do not want to bye another phone since I have only had this one since March 2013.
OK I went back on with the chat support and the guy on there (to be unnamed) tells me that he can't help me and that I have to call the toll free number Tech Support again.
PLEASE someone help me.
Thanks
firekicker

Related

getting MMS to work without data plan?

Anyone know how this is possible, ive read of older ideas but they do not work anymore...
Maybe we ned different apn settings?
My friend told me he recieved picture mail without the data plan when his phone switched to at&t up north...
sassyness77 said:
Anyone know how this is possible, ive read of older ideas but they do not work anymore...
Maybe we ned different apn settings?
My friend told me he recieved picture mail without the data plan when his phone switched to at&t up north...
Click to expand...
Click to collapse
your friend probably caught a glitch... when i had a blackberry i could use the internet on it without a data plan or wifi, but everything else that came with the data plan didn't work.
however, i also didn't know you had to have the data plan for mms to work. i thought this came with the messaging plan? then again i use t-mobile. i take it your on at&t or something? i have a friend who has a g1 with no data plan and he sends me picture messages. (he's also on t-mobile)
im on t mobile. i have unlimited messaging but from day 1 could never send an mms or recieve one. there used to be a have with the apns but it doesnt work anymore.
sassyness77 said:
im on t mobile. i have unlimited messaging but from day 1 could never send an mms or recieve one. there used to be a have with the apns but it doesnt work anymore.
Click to expand...
Click to collapse
waaaat? i've always got them without any data plan whatsoever. and i know the people who send them to me don't have one. maybe we're just lucky and i should shut my mouth before t-mobile finds out.
edit: dunno about mytouch, though. i've always had a data plan on this. but blackberry didn't need one and nor did any other phone. but all my other phones before blackberry weren't considered "smartphones."
weird...
yeah, i cant download the mms message, pressing the button to downlad does nothing...
sassyness77 said:
yeah, i cant download the mms message, pressing the button to downlad does nothing...
Click to expand...
Click to collapse
like you can't see the picture you get? or it just tells you that you have a mms and you have to download? it never asks me anything like that. i've seen another person say that they can't download mms (even with data plan because of an error), but i just get the mms without clicking download.
maybe they don't actually have a data plan, though. people here seem to tend to leave out the most important details. i don't know how to help, though. i would have put money on it you could get a picture message without a data plan as long as you had texting.
are you sure you have a G1?! ha but i thought everone had to dowload the mms before you could actually see it. Thats all ive heard and if been trying to find the answer for a year and a half! I thought it was wierd that whe my friend when up north and it switched to AT&T he was able to recieve picture messages. I get a notification that says 0 new messages which is weird...but then i have the message in the thread with only a download button. i have an "mms notification" it says when i long press and click details on the message.
anyone?
Is there other people who can recieve mms without the data plan on t mobile?
I do have unllimited messaging, and i could recieve them on everyother phone i owned except my g1.
i have a mytouch, and no i never have to click download... i gust get a new msg and it has a little paper clip on it and it shows directly up... now thats for PICTURE... ones that have music or something i have to click download but as for pictures not once have i had to download... am i supposed to have to click download on picture? lol. that's odd as hell.
What's up everyone. If u have a g1 or my touch with tmobile and u don't have a data plan and u can send and receive mms please post ur apn settings. I think that's why we are here. Thanks.
im going to bump this thread because the issue hasnt been resolved yet
If you root a mytouch can you then use MMS again? I want to get the MyTouch slide but with no data plan.
i am having the same issue except sometimes i get the pics and sometimes i don't i think it depends on the size and maybe what network the sender is on. I changed some settings and started getting pics but when I tried it again i'm not getting them. still working on it. I have a G1
I have a G1 with the new prepaid plan and no data plan, i can recieve pictures and videos but i cant send any at all. Does anyone know why?
Your phone has to have a data connection to receive MMS. With MMS, the network basically sends your phone a special SMS message containing a URL and your phone then loads the URL to retrieve the full MMS message.
You shouldn't need a data plan to use MMS as your carrier should charge visits to that URL as MMS and not regular data usage, but you do still need your carrier's APN setup in your phone.
athakur999 said:
Your phone has to have a data connection to receive MMS. With MMS, the network basically sends your phone a special SMS message containing a URL and your phone then loads the URL to retrieve the full MMS message.
You shouldn't need a data plan to use MMS as your carrier should charge visits to that URL as MMS and not regular data usage, but you do still need your carrier's APN setup in your phone.
Click to expand...
Click to collapse
So, what are the APN settings for T-mobile?
I have a similar problem, I get free mms from my carrier but to receive them I need to turn on data, If its off I receive a message with download button but it says: cant download atm, try again later. If I have data on it downloads perfectly. To do this you need to have 2 apns configured, one for net and one for mms, on your provider webpage there should be the configurations you need around the suport areas, or ask someone with same phone and carrier to copy them.
My problem is that I have a data plan, and so when I turn on the data it starts synchronizing, downloading mails etc... and wastes my limited badwidth.
Now I do remember on my stock phone I used to be able to grab mms with data off.. anyone have a clue about how to do it? or some app that blocks net but not the mms?

[Q] mms settings, how to change??

Hey,
Does anyone know how to change the mms settings?, i need to change them totally as i use the network giffgaff and am unable to send or receive mms??
Dazza999 said:
Hey,
Does anyone know how to change the mms settings?, i need to change them totally as i use the network giffgaff and am unable to send or receive mms??
Click to expand...
Click to collapse
Have you tried the HTC connection setup app on the marketplace?
that won't help as it uses the settings sent out from the network, giffgaff you have to manually set them and as per the Anyone managed to send an MMS yet thread there are no manual setting entry points
hey,
just got it all working, used HTC Connection setup again, making sure i selected giffgaff and all works, i have sent and received mms with no probs!! didnt even have to reset the phone!
Did you unlock your phone, or is it still locked to O2 using giffgaff? I only ask as I'm on giffgaff, and while the connection setup tool has internet data working fine, I can't send or receive mms, just says "cannot send, try again?" whenever I try.
I've been able to get it now receiving MMS it would appear, but still says can't send message whenever I try to send one. Just thought, do you need credit (other than a goodybag) in your account to send it - would it say cannot send if there was no credit and so the network refused?
Right ignore me (I think I'm gabbling to myself anyway!) it was because I had a goodybag but no actual credit, and since MMS are not included in goodybags, it wouldn't send. Just topped up some credit and went through no problem

Anyone managed to send an MMS yet

Just tried but didn't work.
Called O2 looks like there is only provisioning for data networks not MMS APNs
When you try to add an APN you get three fields
APN :
User name:
Password:
Tried putting the O2 settings in with O2 second line support and nope can't be done as no server address etc is available .
Anyone else managed to send an MMS ? Apparently some people on O2 cant even send texts due to software problems with this phone .
i've recieved an mms, not tried sending one though.
Can confirm that MMS is both receiving and sending as well as SMS
Hd7uk said:
Can confirm that MMS is both receiving and sending as well as SMS
Click to expand...
Click to collapse
looks like giffgaff uses could be stuffed as it works here too, though doesn't sending a text saying 'Settings' to 2020 on giffgaff get the settings sent to the phone?
or could try the htc connection setup from the market that may get the settings for you
MMS & text working fine for me.
the op should try the HTC Setup App from the hub, select the giffgaff settings ok it all and then powercycle the phone, hopefully that should work.
Can someone please give me their or tell me what settings they have at the bottom under edit or add APN in the |Network setup as I've tried both hard reset used GiGaf and O2 Pre and Post pay settings
Thanks
Hey,
I can confirm all is working now, i am able to send and receive mms on my giffgaff sim, some reason i just had to use the htc connection setup again, selecting giffgaff and it worked fine. Didnt even have to reset the phone!!
Ok , Hard reset the phone twice and now its working .
Seems something is not quite right here but it works now

[Q] t-mobile g1 settings

Hi,
When I boot up tmobile with sim card of india it brings me to android image screen. If I choose menu nothings shows up. As I touch the android image it leads me into gmail setup wizard. When I choose MENU I see wireless settings as only option. I am not sure how I can get the usual settings menu option from home screen what people talk about in all their instructions/blogs/articles.
Regards,
Miten.
You need to finish the registration cycle before you have access to the regular system menus.
I think in unmodified rom, the setting to skips registration/login of gmail is still not implemented, so you must login first and then get into the menu
Go through the gmail setup then everything will work.
MTNL carrier GPRS not working
Hi,
I have call plan from MTNL service provider (Dolphin plan). After putting my sim in since the phone does not let me proceed I am unable to make calls. I thought may be I need to do the gmail registration so I enabled GPRS with MTNL provider. The wireless settings MENU which I get I thought I can get it to set me up but I am unable to get GPRS working. Some APN setting I guess means Access Point Node I tried setting with what information MTNL provided me.
Apparently it is not working so I am unable to activate it.
You can search for "mtnl mumbai dolphin gprs" to get some details of what information MTNL provides for gprs.
You can see GPRS settings and at bottom on the page there are phone specific settings. There is none for HTC / Tmobile G1 so I choose manual common settings and tried to setup APN in G1.
So for now I dont have GPRS working. I don't get Wifi \ WLAN related option else I could have used it.
So I think I will have to use a carrier other than MTNL and activate the phone.
When I activate using a sim card from different carrier then when I try to use different sim card will it be fine ? is the gmail account linked to phone or to sim ?
You guys agree ?
Regards,
Miten.
u can just use any other simcard with data plan supported and then login to gmail. after that u can just change the simcard. As far as i know, the mail is bounded to the phone, not the sim.
I just talked to one of my friend who has Airtel sim card with data plan (GPRS). He said that GPRS was activated on his sim card by sms and he does not know what settings they are. When I use his sim in tmobile G1 (my phone) will it be all set or would I have to configure wireless settings ? I hope it auto detects and configures things else I will have to setup APN and hopefully its straight forward in working.
Regards,
works now
Hi,
I used my friends "idea" service provider card which has data plan. He used it on nexus one. I was able to complete gmail account setup. Now I put my card and then went in to register on network to get calling going. Without registering it would not let me do calls/sms. Yet gprs on my MTNL/dolphin service is not working.
Also the bluetooth H700c Motorola headset is not pairing with G1.
Regards,
t-mobile setup for MTNL
Hi,
MTNL dolphin automated process to activate GPRS/3G does not work for HTC dream/Tmobile G1. So needs to ask the customer care folks to manually instruct the exchange to activate it. Ask for expert / supervisor and talk to him to get it processed else you will not get any where.
Once you have your sim activated for GPRS/3G you are all set. You can use it to boot up android. If you cannot get it activated then arrange for one like I did and then you can move on.
The settings are all standard listed as common settings on their GPRS page. No need to setup server, mms etc. Enter only upto name, apn, proxy host, port, user/password.
So let me state that GPRS works fine with MTNL and HTC G1.

(Q) HTC One M8 Help

Hi, I just got the Verizon HTC One (FIRST WINDOWS 8 PHONE FOR ME!) and was trying to get everything set up for T-Mobile service. I got regular internet services, but haven't been able to set up MMS APN on it...was hoping someone would have a detailed guide they could provide me on how to get the MMS APN settings field back on this phone? Thank you ahead of time!
Good luck I have at&t and was only able to with a Lumia icon send mms but not receive, there was no way around it, you should have but an ATT M8 you might get closer to setting up mms, but as far as Verizon phones are concerned they don't play well for mms on att in my experience

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