Database Develop

the only thread where someone happy ordering from google play

finally got my nexus 7 from google play store. i am quite scared by all the complain found in the forum where people order a replacement couple of times but having a defect, i'm quite happy that my nexus 7 has no defect seen at all so far. The screen is perfect, everything works perfect.
Soo, am i one of the rare lucky ******* or so many of you guys is unlucky *****~ =p...

I get to see my luck with my tablet I'll be receiving in an hour or two...

saryu said:
finally got my nexus 7 from google play store. i am quite scared by all the complain found in the forum where people order a replacement couple of times but having a defect, i'm quite happy that my nexus 7 has no defect seen at all so far. The screen is perfect, everything works perfect.
Soo, am i one of the rare lucky ******* or so many of you guys is unlucky *****~ =p...
Click to expand...
Click to collapse
Mine has had no defects And I have had mine for about 2 weeks.

saryu said:
finally got my nexus 7 from google play store. i am quite scared by all the complain found in the forum where people order a replacement couple of times but having a defect, i'm quite happy that my nexus 7 has no defect seen at all so far. The screen is perfect, everything works perfect.
Soo, am i one of the rare lucky ******* or so many of you guys is unlucky *****~ =p...
Click to expand...
Click to collapse
If you stick around here long enough, you'll start to feel convinced that something is wrong with your perfect N7.
Sent from my Nexus 7 using xda premium

espionage724 said:
I get to see my luck with my tablet I'll be receiving in an hour or two...
Click to expand...
Click to collapse
we'll see mate, we'll see
luminouslight said:
Mine has had no defects And I have had mine for about 2 weeks.
Click to expand...
Click to collapse
there we go, another positive feedback.
just lou said:
If you stick around here long enough, you'll start to feel convinced that something is wrong with your perfect N7.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
oh no, i don't have enough space to store all my movie.

and the rooting process is a breeze as always. it's exactly the same as nexus s, i don't have to read anything anymore, unlock bootloader, install CWM, install superuser.. done. it's a perfect mini tablet for me.

Got mine twenty four hours ago from play store, ordered it July 30. No problems whatsoever and I love it!

just lou said:
If you stick around here long enough, you'll start to feel convinced that something is wrong with your perfect N7.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
You should put your Nexus 7 in the toilet and see if it floats. If not, it's defective and you should return it.

I received my order of 2 16gb Nexus 7's yesterday.. both perfect without issues. (Ordered Monday)

saryu said:
oh no, i don't have enough space to store all my movie.
Click to expand...
Click to collapse
All your movie are belong to us.
Sent from my HTC One X using xda premium

I got mine from the play store. No defects so far but I did have a weird problem with the play store. Eventually fixed itself when updating to JB.

i pre ordered from the play store, I really had no issues with the shipping, every one seemed to get mad at google when stores were selling the tablets when they shouldn't have been.
I did have a bad screen lift, and the replacement was easy, got my replacement device in two days

Mine is perfect no complaints. I'm thinking Google recent restock this past week has resolved some of the issues that many n7 owners have had
Sent from my Nexus 7 using xda app-developers app

There's already a thread for people who are happy with the device
http://forum.xda-developers.com/showthread.php?t=1780173
Please use it.
Closed

My GOOGLE NEXUS 7 EXPERIENCE .

My google experience
I pre ordered the google nexus 7 on the day the went on sale. One week after they started shipping i sent google a email asking them when mine would ship. I was told within a week. Two weeks later i call them to see what is up. As at this point my account was charged for the device. They tell me shipping any day. Two days later i see on my wallet account as google nexus 16 gb ORDER CANCELED BY SELLER.
So i call google back and ask what is up. they said it was a computer issue. And that i would have to reorder. At this time they where backorderd for up to 4-6 weeks on the 8 gb . OUT OF STOCK ON 16. So i ordered the 8 gb version. After a week i received it. Two weeks later i start seeing lines on the screen when you hold it on the left side of the screen as well as the screen moving.
I CALL GOOGLE BACK . they tell me that I can send it back and DO A advance replacmeent exchange. I tell them im not having my money put on hold. I will send it back in a few weeks and just reorder another device when they receive it.
So i decided to just order the device and send this back into them when i receive the new device. .
Its now the end of Aug the new device comes in the mail . It comes in with a CRACKED SCREEN . SO not 30 minutes after usp drops the device off i call GOOGLE YET AGAIN. TO GET A RMA for the brand new replacement device. I GET THAT JUST FINE.Send google this device that i only had for 30 minutes in my posession. still at this time holding on the original device as its still working . you just cant push on the left side of screen. GOOGLE Recieved the device on the 5th of september. Since then i have had several phone calls and exchange of emails. Being told that the device i sent them back was the original device and they WOULD NOT ISSUE A REFUND OR REPLACE THE DEVICE. STATING THAT i would have to prove what device i sent in. They have it so i have no way of doing so . Other then they can see what device is being used and connected to my google wallet. They understand and can see this so im told. But still refuse to help me in any way. So now today on 9/27 I contact them for the last time and demand i get a RMA to send the original device back to them as proof that it was not the one they keep saying they have. SO NOW GOOGLE HAS ALL OF MY MONEY BOTH OF MY DEVICES . AND COULD CARE LESS ABOUT ME AS A CUSTOMER

Anyone got a tl;dr or is this worth reading?
Sent from my Incredible 2 using Tapatalk 2

prototype7 said:
Anyone got a tl;dr or is this worth reading?
Sent from my Incredible 2 using Tapatalk 2
Click to expand...
Click to collapse
Judging from the caps lock spam I suppose its just a rant ... I suppose
Sent from my Galaxy Nexus using xda app-developers app

prototype7 said:
Anyone got a tl;dr or is this worth reading?
Sent from my Incredible 2 using Tapatalk 2
Click to expand...
Click to collapse
I read it. Kind of confused though...
Sent from my Kindle Fire

Well that's no bueno.

And what are we supposed to do about this?

veeman said:
And what are we supposed to do about this?
Click to expand...
Click to collapse
The OP wants us to stop purchasing from google, I guess.
Sent from my Kindle Fire

I get it. There is a whole problem about the Nexus 7's screen thing. But I have bought a C90 numbered nexus 7 and is perfectly fine just like rest of the population had.

sounds like someone is having a wonderful day ....... not :laugh:

tl;dr is dont purchase from google as per OP...

OP - you posted in the correct place earlier. Please do not duplicate threads.
http://forum.xda-developers.com/showthread.php?t=1909227
Thread closed.

Just got mine

Very nice looking phone.
Got it from aliexpress. Would post link, but not possible until I have more posts here.
They shipped within 2 days from payment and it arrived 4 days later.
So far so good, but I am having some troubles getting play store on it. Anyone managed to do that yet?

I've been playing around with it a bit and there's plenty of apps in the built in app store, but I'm wondering if they are OK to install? I tried installing snapchat for example and it didn't work because it said it needed play services (which I haven't been able to install yet).

kev82 said:
Very nice looking phone.
Got it from aliexpress. Would post link, but not possible until I have more posts here.
They shipped within 2 days from payment and it arrived 4 days later.
So far so good, but I am having some troubles getting play store on it. Anyone managed to do that yet?
Click to expand...
Click to collapse
Who was the seller that you got it from on aliexpress?

Topmall china.
http://www.aliexpress.com/store/527978

How is the battery and how Snapdragon 810 behaves?
Sent from my SM-N910F using Tapatalk

What about the overheating problems?

2dorr said:
How is the battery and how Snapdragon 810 behaves?
Sent from my SM-N910F using Tapatalk
Click to expand...
Click to collapse
maesal said:
What about the overheating problems?
Click to expand...
Click to collapse
So far so good. I've only been using it for a day though. And without play store. So no "real" testing yet.

Thanks, please keep us posted!

You can try one of the methods posted here for installing GApps: http://en.miui.com/thread-17910-1-1.html

You got it for US$429.90?

tzetinjiu said:
You got it for US$429.90?
Click to expand...
Click to collapse
That's the normal note price not the pro the pro costs $649. I ordered mine from oppomart last week they will have stock early next week

Kahun said:
That's the normal note price not the pro the pro costs $649. I ordered mine from oppomart last week they will have stock early next week
Click to expand...
Click to collapse
Correct. I paid around $630 including shipping + a flip cover and screen protectors.
I have still not been able to put play store on the phone, but haven't been trying too hard. Pretty much just waiting until someone else finds out how to do it and then I will follow his instructions

kev82 said:
Correct. I paid around $630 including shipping + a flip cover and screen protectors.
I have still not been able to put play store on the phone, but haven't been trying too hard. Pretty much just waiting until someone else finds out how to do it and then I will follow his instructions
Click to expand...
Click to collapse
Well as SKW mentioned try going to this link http://en.miui.com/thread-17910-1-1.html and use the second option as you can't do first as there is no root. The reason there is no google play is because China banned Google

Google installer isn't on the mi market anymore, and the last build I could find is very old. I didn't try it yet, but maybe I will.

You can find it on en.miui.com in the forums or just download the developer ROM for this phone for root
look here http://en.miui.com/thread-3998-1-1.html

Gplay
Have got mine since saturday . Installed developer rom dated 22 may . Then installed GPlaystore using the method described in the link above and all is fine. It is an awesome phone . No heating issue. Battery fully charging is very fast

u669983 said:
Have got mine since saturday . Installed developer rom dated 22 may . Then installed GPlaystore using the method described in the link above and all is fine. It is an awesome phone . No heating issue. Battery fully charging is very fast
Click to expand...
Click to collapse
Can u post sime pics of the phone?
Sent from my SM-N910G using XDA Premium 4 mobile app

u669983 said:
Have got mine since saturday . Installed developer rom dated 22 may . Then installed GPlaystore using the method described in the link above and all is fine. It is an awesome phone . No heating issue. Battery fully charging is very fast
Click to expand...
Click to collapse
Lucky you! Do you mind sharing the website you got it from? I'm still waiting for mine to be in stock which is expected this week so should have it next week.

Download Google installer from mi market which come pre installed on xiaomi devices which will installe Google playstore

discodave83 said:
Download Google installer from mi market which come pre installed on xiaomi devices which will installe Google playstore
Click to expand...
Click to collapse
the Google Installer wasn't available any more in the Mi Market, but you can download it directly with your browser as well (search for 谷歌应用下载器 ).

touchscreen issues

Hey
Is anyone having issues with say the top 1/4 of the top of the screen
Occasionally and I cannot reproduce it on command. The top 1/4 of my screen stops responding to touch. I have to turn the screen off and then back on and then it will work fine.
Software or hardware issue?
Anyone else notice this?

Nope. I would try a factory reset at this point and see if it still persists. I think you were also having issues with deep sleep right? If that hasn't been resolved, I'd do a fresh start at this point, especially if you have a possible HW issue on your hands.

zetsumeikuro said:
Nope. I would try a factory reset at this point and see if it still persists. I think you were also having issues with deep sleep right? If that hasn't been resolved, I'd do a fresh start at this point, especially if you have a possible HW issue on your hands.
Click to expand...
Click to collapse
Already figured the deep sleep issues
As for the touchscreen one. I have done a factory reset. Same. So thinking its hardware at this point

c_86 said:
Already figured the deep sleep issues
As for the touchscreen one. I have done a factory reset. Same. So thinking its hardware at this point
Click to expand...
Click to collapse
I would contact support ASAP and get a RMA sent out to you before they start shipping out refurbished devices.

zetsumeikuro said:
I would contact support ASAP and get a RMA sent out to you before they start shipping out refurbished devices.
Click to expand...
Click to collapse
Well it would be thru the carrier. As I got it via my carrier. So I'll be visiting them tomorrow for an exchange

c_86 said:
Well it would be thru the carrier. As I got it via my carrier. So I'll be visiting them tomorrow for an exchange
Click to expand...
Click to collapse
Good luck! I hope you get a defect-free device!

So this is frustrating
Best buy refuses to exchange. I have to send back and be out of a device for 5-15 business days.
Google support is the same
Or I bring to a repair facility. Which is BS. The device is less then 30 days old
So far no support that is actually acceptable.

c_86 said:
So this is frustrating
Best buy refuses to exchange. I have to send back and be out of a device for 5-15 business days.
Google support is the same
Or I bring to a repair facility. Which is BS. The device is less then 30 days old
So far no support that is actually acceptable.
Click to expand...
Click to collapse
Google isn't the same... I don't know where you got that - at least, if you purchase it from the Google store. I've exchanged the original pixel 6 times (they had a lot of issues with microphone) and the pixel 3 xl a couple times. Google has always done an advanced replacement so I'm never without a phone. The only thing they require is a hold on a credit card until the return is cleared.
That's one reason I like Google so much and could never go with something like oneplus or htc. That and Google could care less if you root your phone - warranty is still intact.

in_dmand said:
Google isn't the same... I don't know where you got that - at least, if you purchase it from the Google store. I've exchanged the original pixel 6 times (they had a lot of issues with microphone) and the pixel 3 xl a couple times. Google has always done an advanced replacement so I'm never without a phone. The only thing they require is a hold on a credit card until the return is cleared.
That's one reason I like Google so much and could never go with something like oneplus or htc. That and Google could care less if you root your phone - warranty is still intact.
Click to expand...
Click to collapse
Since i got it from a retailer (and not the google store), the only option presented to my by google was:
1. send in for repair/replacement, no device sent to me first (advanced replacement)
2. bring to authorized repair center
Bestbuy warranty was the same, except no authorized repair was provided, only to send in the device and wait for it to come back to.
Neither provided me with advanced replacement options, even when asking or offering to place a credit card hold/deposit.

c_86 said:
So this is frustrating
Best buy refuses to exchange. I have to send back and be out of a device for 5-15 business days.
Google support is the same
Or I bring to a repair facility. Which is BS. The device is less then 30 days old
So far no support that is actually acceptable.
Click to expand...
Click to collapse
Unfortunately this is the case if you don't buy direct from Google. I experienced this the hard way last year with my pixel 3XL... I had a Pixel 1 and 2 XL from Google and loved the advanced exchange program. But when I bought my 3XL from a vendor (because Google were out of stock) it becomes a little annoying being without a phone when you have a warranty issue... Just chalk it up as a lesson to be learned and next year get it from Google directly.

Makes me worries now as I purchased one today via best buy, unlocked, non carrier version.
@OP, was yours also purchased at best buy?

trim81 said:
Makes me worries now as I purchased one today via best buy, unlocked, non carrier version.
@OP, was yours also purchased at best buy?
Click to expand...
Click to collapse
Best buy mobile doing an upgrade

c_86 said:
Best buy mobile doing an upgrade
Click to expand...
Click to collapse
So is it a carrier branded version? And not the unlocked variant?
Side note : if you have a uBreakiFix store, bring it in, online is saying it's a same day repair

trim81 said:
So is it a carrier branded version? And not the unlocked variant?
Side note : if you have a uBreakiFix store, bring it in, online is saying it's a same day repair
Click to expand...
Click to collapse
It's unlocked.
Went to bestbuy to do the upgrade instead of the carrier store.
I have a ubreakifix nearby but that's not the point. I shouldn't have to do a repair on a 30 day device. Should be a swap out. Not a repair.

c_86 said:
It's unlocked.
Went to bestbuy to do the upgrade instead of the carrier store.
I have a ubreakifix nearby but that's not the point. I shouldn't have to do a repair on a 30 day device. Should be a swap out. Not a repair.
Click to expand...
Click to collapse
If you did the upgrade, then you must have gotten one of Carrier version (Verizon, att, etc)
You said you went to BB to do the upgrade instead of going to the carrier store, which service is it?
BB also sells the pure unlocked version, Im not sure if carrier branded upgrade offers the pure unlocked version as it's 'upgrade'

Ahh I understand now. Yeah lesson to be learned for next year! Sorry that sucks

trim81 said:
If you did the upgrade, then you must have gotten one of Carrier version (Verizon, att, etc)
You said you went to BB to do the upgrade instead of going to the carrier store, which service is it?
BB also sells the pure unlocked version, Im not sure if carrier branded upgrade offers the pure unlocked version as it's 'upgrade'
Click to expand...
Click to collapse
Yes they do. No devices are allowed to be locked in Canada. Against the law now.
Its frustrating. Regardless. It's a manufacturer device and I'm stuck with either being out of a device for days. Or repairing it

Question Reaching a dead end with Google Support

I'm here because I don't know what else to do.
I ordered a Pixel 7 from the official Google Store on October the 7th, received the phone on the 15th, and discovered right away that the rear cameras aren't working. I tried everything but it was clear it was a hardware issue. I called Google Support. They went through many steps to try and fix the issue but nothing worked. So I was prompted to get a replacement device. I sent my phone back on the same day with UPS, and 2 days later the phone reached its destination (I have a proof of delivery). And since then I got complete silence from Google.
I already talked to them twice, inquiring about the whereabouts of my replacement device, or the whole replacement process, but I got nothing. My RMA status page on the Google Store website is empty, doesn't show my returned phone nor my replacement device. Yesterday I went through the 3rd phone call with Google, was told that my case will be handled by the Pixel management team or so, and that I should hang up and wait for an answer from them later.
I just left off the chat with Google Support again. They told me that another agent is already working on the issue and that I should check my email. I haven't received any emails, of course.
It's been more than 2 weeks since I placed my order for this phone. Is this what I get for ordering their new device on the announcement day? And what other steps can I take in order to get my replacement device?

Same case than you but the problem was bubles beetween frame and screen.waiting for a solution.
1 week and no new notice.
i think someone is stealing packages or something between destination and the store or something.This is not normal...

Ivixmax said:
Same case than you but the problem was bubles beetween frame and screen.waiting for a solution.
1 week and no new notice.
i think someone is stealing packages or something between destination and the store or something.This is not normal...
Click to expand...
Click to collapse
May I ask where do you live? I'm in Germany and I've read on German forums a few successful RMA processes, but I have no idea why this is happening. If it's really stealing then it's not the customer'd fault, is it?

I am waiting on a full refund from Google for the Pixel 7 I had to send back with a dead screen.
They actually received the phone back within 24 hours but despite them having the phone back there has been a deafening silence for 5 days now.

Keith W said:
I am waiting on a full refund from Google for the Pixel 7 I had to send back with a dead screen.
They actually received the phone back within 24 hours but despite them having the phone back there has been a deafening silence for 5 days now.
Click to expand...
Click to collapse
I'm sorry about that. I hope you get your money back as soon as possible.

SharifOthman said:
May I ask where do you live? I'm in Germany and I've read on German forums a few successful RMA processes, but I have no idea why this is happening. If it's really stealing then it's not the customer'd fault, is i
Click to expand...
Click to collapse
i am from Spain.and the phone was returned to Poland i think

Ivixmax said:
i am from Spain.and the phone was returned to Poland i think
Click to expand...
Click to collapse
My phone was also returned from Germany to Poland.

Wow that's interesting cos Pixel is officially not released in Poland. That's why I ordered mine on Amazon Germany

forever_lol said:
Wow that's interesting cos Pixel is officially not released in Poland. That's why I ordered mine on Amazon Germany
Click to expand...
Click to collapse
Now I wish I had done this :/

Still no refund and Google support has been of no support.
I have called them twice now in as many days chasing this up, spend ages on hold whilst they "check things" only to then be told it has been escalated to a higher tier of support and they will email within the day and to wait until I get the email - I have heard that line twice now in as many days.
I have told them if they have mislaid the phone or it has gone walkabout then that is not my problem - I have signed proof they got it back

Keith W said:
Still no refund and Google support has been of no support.
I have called them twice now in as many days chasing this up, spend ages on hold whilst they "check things" only to then be told it has been escalated to a higher tier of support and they will email within the day and to wait until I get the email - I have heard that line twice now in as many days.
I have told them if they have mislaid the phone or it has gone walkabout then that is not my problem - I have signed proof they got it back
Click to expand...
Click to collapse
Get the credit card company involved see what they say,

Be careful disputing the charges. Google has deactivated the associated account of people that have done that in the past. Everything just goes poof.
Use that as a last resort.
Hit up @MadeByGoogle on Twitter. They will engage you via DM. I have had good luck with that method.

TonikJDK said:
Hit up @MadeByGoogle on Twitter. They will engage you via DM. I have had good luck with that method.
Click to expand...
Click to collapse
I have actually been doing that today and they are just as useless.
First they tried to send me back to phone support after I told them I had tried that twice already
Then they asked me to send the details over via DM only for them to then tell me the same as phone support "We have escalated to one of our specialists who will investigate and be in touch via email" - no one gets in touch, no emails, nothing.
Totally useless.

Finally google returns me the money today.15 days to finish the nightmare.So patetic

Ivixmax said:
Finally google returns me the money today.15 days to finish the nightmare.So patetic
Click to expand...
Click to collapse
Good to hear you finally got your money back.
It should not have taken that long though.

Keith W said:
Good to hear you finally got your money back.
It should not have taken that long though.
Click to expand...
Click to collapse
Google store has notoriously terrible support. Just the other day they literally told me to go take my business elsewhere because I wanted to get a pixel 7 pro.
A friend of mine once ordered a pixel phone and he got a pixel box with no phone in it. He spent hours trying to prove it and work it out, the shipping weight was off so there was hard of it and right there, but Google refused to do anything. Lost a customer for life over that.
Just a general FYI, if you RMA anything with almost any company using the device's warranty, the replacement is "refurbished” i.e not brand new.

bobbarker2 said:
Google store has notoriously terrible support. Just the other day they literally told me to go take my business elsewhere because I wanted to get a pixel 7 pro.
A friend of mine once ordered a pixel phone and he got a pixel box with no phone in it. He spent hours trying to prove it and work it out, the shipping weight was off so there was hard of it and right there, but Google refused to do anything. Lost a customer for life over that.
Just a general FYI, if you RMA anything with almost any company using the device's warranty, the replacement is "refurbished” i.e not brand new.
Click to expand...
Click to collapse
Yes I had that happen before with them trying to fob me off with a refurb in exchange for a phone which was just weeks old.
This time I told them I just wanted a full refund as I only had the phone 3 days before the screen up and died on me.
I had issues with the P6 and now issues with the P7
This whole thing has left a real bad taste in my mouth and I can not see my self buying another Google product again after this.

Keith W said:
Yes I had that happen before with them trying to fob me off with a refurb in exchange for a phone which was just weeks old.
This time I told them I just wanted a full refund as I only had the phone 3 days before the screen up and died on me.
I had issues with the P6 and now issues with the P7
This whole thing has left a real bad taste in my mouth and I can not see my self buying another Google product again after this.
Click to expand...
Click to collapse
Yep, the only reason I bought my phone through Google was the store credit + Google One 10% and even then I was crossing my fingers hoping nothing was wrong with it because I know first hand and second hand what a nightmare it is to deal with their Store support. I think the phrase "Too Big to Care" applies to Google.
I could have gone to Best Buy and gotten a $200 credit there (same phone trade in value offered as Google Store) and in retrospect, I probably should have done that since Google Store only offers overpriced accessories ($90 for a Wireless stand charger!?)

Ivixmax said:
Finally google returns me the money today.15 days to finish the nightmare.So patetic
Click to expand...
Click to collapse
Let me get this right. You sent the phone back on 15th and it took 2 days to ship (17th?). And you got your money back 25th? Which means your phone was in support center for just over a week?
For me this is totally normal, never got my phone back in one week if it needed maintenance.
And I know that Google can be a piece of fieces, I've fought with them about my Pixel 3 for 5 months. That was long. Week? Nah bro, you're fine.

Finneri said:
Let me get this right. You sent the phone back on 15th and it took 2 days to ship (17th?). And you got your money back 25th? Which means your phone was in support center for just over a week?
For me this is totally normal, never got my phone back in one week if it needed maintenance.
And I know that Google can be a piece of fieces, I've fought with them about my Pixel 3 for 5 months. That was long. Week? Nah bro, you're fine.
Click to expand...
Click to collapse
No.no and no