Database Develop

[Q] is this how this camera behaves? is this what is to be expected from it??

OK... first of all I would just like to clarify that though I, as a normal human being when distraught, have to express my disappointment, I am not here to whine and complain just for the sake of complaining. I am not here to just bash down this camera. But I am merely explaining my experience with it so far hoping that you would help me reach some sort of peace-of-mind... So please bare with me, and share with me your thoughts and experiences.
I've been using different compact point-and-shoot cameras for a fairly long time, I was used to taking shots with cameras even before digital ones were commercially available. and I've owned many different phones with cameras all of different qualities. So I know what to expect. I have some sort of a broad sense of what outcome I should remotely expect and what limits I have to stop my hopes at.
Having said that, I have to sadly say that the Samsung Galaxy Camera has been THE WORST camera I have ever owned, probably even one of the devices that caused me the most disappointment.
But I keep asking myself... is this how this camera really is? is this how it's supposed to behave? is this the limits of its abilities?
I wonder because of this little story:
When I bought the camera, I bought it from a "reseller"... meaning that they are not the official dealer in the country for Samsung products nor do they even have direct contact with them. I say and assume this because they're selling the camera with NO WARRANTY. Any other retailer sells it with some sort of guarantee.
I know it was a mistake to go for something without guarantee, especially since I was on a very tight budget. But I still bought it because I REALLY wanted the camera, and they sold it for a price a lot lower than anybody else.
When I first bought, and on the very first use.. after I set up the device, and then started testing the camera, a few minutes later it suddenly shut down completely! Black screen, no response whatsoever. I did a battery pull, and the device would reboot then just as it is supposed to start again, it shut down again, sometimes even with the lens open and stretched out just like that. The only way to restart the camera would be to attach the charger usb to it then reboot it.
The same thing kept happening over and over again, so I took it back to them to change it for me or give me my money back. They tried to get away with it saying that "We told you there's no guarantee". Anyway after a long discussion I forced them to take it and fix it.
A week later, they gave it back.. the problem is gone. But that incidence alone kept me always skeptic... especially that now I'm EXTREMELY disappointed with the outcome of this camera.
Let me show you... and please do tell me, is this how the Galaxy Camera behaves? are these the kind of pictures it can take?
I'm comparing pics to those taken by a Sony HX20V, not for the shear purpose of comparing, but to show that I have no problem holding my hands "normally" stable, and there is no serious problem with the lighting of the place.
https://www.dropbox.com/s/o1sxni5t9sw44x3/20130409_080009.JPG
now compare it to this:
https://www.dropbox.com/s/guh9p21t7yydq99/DSC08308.JPG
Can you see the GREAT difference?? and there's just enough light to capture an at least "decent" image..!
Now look at this one..
https://www.dropbox.com/s/qz1pxtzvybkxi7x/20130409_080040.JPG
Compare it to what the Sony took
https://www.dropbox.com/s/dbgxksjp0om81cz/DSC08310.JPG
Yes the image isn't super sharp and clear but it's extremely acceptable and useable!
Check this one out
https://www.dropbox.com/s/cwivq3mklltq0by/2013-04-09 00.44.00.JPG
notice how it's obvious there's a bright chandelier lit on in the room..
https://www.dropbox.com/s/7key32wi9kvyy2d/DSC08294.JPG
Taken by the cybershot even AFTER the bright light was turned off!!
Now this one was taken outside a couple of hours before sunset.. there was enough light
https://www.dropbox.com/s/kbr9c5wpndqox3p/2013-04-08 18.35.38.JPG
I expected the lousy Galaxy Camera to take something at least remotely similar to what the Sony took
https://www.dropbox.com/s/3bs940xqmssnhy4/DSC08288.JPG
See the great difference?!
Don't miss this one
https://www.dropbox.com/s/9u13ducrbgkghoj/20130410_204801.JPG
Here I'm comparing it to what I captured right at the same place, a couple of minutes apart, with a Galaxy Note N7000!!
https://www.dropbox.com/s/wxyzb5t1o5you9i/2013-04-10 20.49.50.jpg
Do you see now what I'm talking about??
This hideous, annoying, extremely distorting BLUR! Why is it there??
Does this camera have no capability of stabilizing the shots whatsoever??? Why would Samsung release a product that takes pictures worse than a cheap phone camera?!
Then again I have to ask, is this how this camera really takes shots??
I mean look at this:
https://www.dropbox.com/s/fld1vqvjzw2mjrr/2013-04-14 09.49.47.JPG
What is this?? seriously wtf is this?!
and it's only because I zoomed in the lens for only x2.8!! You can see in the background how the sun is glaring and there's more than enough light.. I mean I swear even in extremely well lit conditions like this, zooming is like the picture is writing it's own suicide note!
Yes the camera did take some okay shots here and there.. but without zoom, with my hands leaning against something to help stabilize it further, and after several tries, and waiting for seconds before finally fully pressing the button to take the shot.. so what's the use?? if this is how more than most of the pictures turn out like??
How is this considered a point-and-shoot camera? it's more like point-and-hold-your-breath-completely-and-pray-for-the-best-and-shoot-then-get-disappointed camera!
The way the pictures turn out renders this camera useless! I wanted this to be my primary carry around camera in my travels, in holidays and so... but when it behaves like this, then I will be able to take almost NO decent pictures ever... and this is very very sad because it has great functionalities what with it being based on an android system and all.. I really had very high expectations and they have not been remotely met..
Dear fellow Galaxy Cam owners... please tell me what is wrong? IS there something wrong anyway with the device I have? Did I get some sort of pre-mass-production prototype? Is there a way I can tell if that's so? Because I also noticed that everything in and around the camera is French and nothing but French. We don't bring models made exclusively for the French market here in this country...
So tell me... is this the kind of pictures your cameras are capturing? Are you facing the same problem? Do you suffer from the same UGLY blurring problem??
I'm awaiting your answers, hoping I'd finally be able to reach a resting point from where I can decide what to do..
Thank you for your time...

Hi,
Sorry to hear your camera is dissapointing. But if it seriously takes these kind of pictures, the camera is broken, or you might have a serious case of parkinsons. My camera makes perfect pictures, with all settings. Okay, it's not as perfect as a DSLR camera, but that is to be expected. Even when I'm a bit shakey, it doesn't blur like on your pictures. So I think it's safe to assume you've bought a broken camera.
If the store where you bought it is giving you trouble, try contacting Samsung directly for a solution, it might take a bit longer, but they're probably a bit more friendly.
good luck solving your problems.

Incanity said:
Hi,
Sorry to hear your camera is dissapointing. But if it seriously takes these kind of pictures, the camera is broken, or you might have a serious case of parkinsons. My camera makes perfect pictures, with all settings. Okay, it's not as perfect as a DSLR camera, but that is to be expected. Even when I'm a bit shakey, it doesn't blur like on your pictures. So I think it's safe to assume you've bought a broken camera.
If the store where you bought it is giving you trouble, try contacting Samsung directly for a solution, it might take a bit longer, but they're probably a bit more friendly.
good luck solving your problems.
Click to expand...
Click to collapse
Thank you so much for your reply! I assure you parkinsonism is one thing I'm sure I don't suffer from, lol! XD
so you're saying that even in normal, not extremely brightly lit conditions, the camera manages to normally process and stabilize the image, as should any decent camera? Good, very good to know..
Thanks again, and I still want to hear more from all other users

I can't even make such horrible photos from a moving car with my galaxy camera.
I can even do decent night-shots without a tripod, and those are incredibly sensitive to movement.
unless your camera is set to a night, light, or water flow mode(slow shutter speed) it really shouldn't make pictures like that, and is most likely broken.

thedicemaster said:
I can't even make such horrible photos from a moving car with my galaxy camera.
I can even do decent night-shots without a tripod, and those are incredibly sensitive to movement.
unless your camera is set to a night, light, or water flow mode(slow shutter speed) it really shouldn't make pictures like that, and is most likely broken.
Click to expand...
Click to collapse
Wow so the camera is supposed to be THAT good??
All those photos were taken with the "Auto" mode. Sometimes it even shows "hold still while camera takes shots" which I'm not sure if it's supposed to happen on auto mode but it does. Anyway as you can see.. If there's no bright shiny sun light, it's such a pain taking a close-to-decent photo with the cam I have...
Thank you so much for your reply!

the auto mode in the galaxy camera is a bit smarter than most cameras as it will actually use things like night-shot(which is what gives the "hold still" message) while other cameras only slightly tweak some settings.

thedicemaster said:
the auto mode in the galaxy camera is a bit smarter than most cameras as it will actually use things like night-shot(which is what gives the "hold still" message) while other cameras only slightly tweak some settings.
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Yeah I figured so. Thanks for the clarification

[Q] Excessive banding/vertical lines in photos.

Hi, just recieved my GSM developer edition Moto X yesterday and I've been having trouble with severe artifacts in low light photos. Is this amount of banding/lines normal for the moto x? I'm wondering if it's a sensor issue and it's worth trying to exchange my phone. I have not noticed this level of artifacts in any low light sample photos.
Even if I cover the camera sensor it shows red lines where it should be black. See the samples below.
It's most noticeable in low light but the lines seem to be always present. In the camera app the lines shimmer on the screen and flicker from red/purple to blue in dark areas. I tried the camera FX app with anti-flicker set to 60hz but it didn't make much of a difference.
I have rooted the phone but would that cause this? Thanks for any advice!

I think it is normal, otherwise all three moto x's I have used have been defective. I hope to see a software fix for this.

Maybe different versions have slightly different internals. I have the Rogers version and mine doesn't have those lines /bands.
Sent from my Moto X cell phone telephone...

kj2112 said:
Maybe different versions have slightly different internals. I have the Rogers version and mine doesn't have those lines /bands.
Sent from my Moto X cell phone telephone...
Click to expand...
Click to collapse
I am willing to bet that you just haven't noticed them yet. Try it on a low contrast object like a light colored counter, under fluorescent lighting.
These are the types of situations where it is most easily reproduced.

It only happens on the front camera for me.

I think it's related to certain fluorescent lighting. I've been testing the camera around work today under various lighting conditions and the lines are nowhere near as severe around LED and HID lamps. CFL bulbs, seem to cause the line artifacts the most while standard tube fluorescent lights don't seem to have as much of an effect. I'll play around with it some more.

The camera appears to have a very slow refresh rate, as a result you can see it beating with the 60hz from certain light sources. Every Rogers Moto X I have seen does it so I am sure it's a problem with all Moto X's. Could be a hardware limitation, if it can however be fixed in software I hope Motorola is working in a fix.

Steve-x said:
The camera appears to have a very slow refresh rate, as a result you can see it beating with the 60hz from certain light sources. Every Rogers Moto X I have seen does it so I am sure it's a problem with all Moto X's. Could be a hardware limitation, if it can however be fixed in software I hope Motorola is working in a fix.
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Click to collapse
I believe that it's software as I have seen the same banding in my Nexus 4, but only with some settings applied with FV5 (not the stock camera app).

The HTC one had a similar issue and it seems that using HDR fixed it. Could someone with the Moto x try using HDR in the same lighting conditions and see whether or not it still bands?

I've tried using hdr and photos were still terrible.
I'm using camera zoom fx And with it I'm not having stripes. The problem is it only takes 5 mp photos and obviously loosing the twist to activate the camera thing.
Please, report this issue on Motorola's website. We have to make pressure in order to have a fix.
Sent from my XT1058 using xda app-developers app

I played around with a couple of moto X's on display at best buy and compared the camera live view side by side to mine. Neither of the display models, both AT&T branded, had the banding/lines flashing across the screen problem while my phone, a dev edition, did display the banding issue. I didn't think to check what version the display models were running but mine does it on both 4.2.2 and 4.4.
Frustrating... I'm going to contact motorola support about a replacement. I can't get a single decent photo out of mine. Also any video I take is covered in dancing red/blue lines.
Edit: Also HDR mode makes the problem worse if anything, hard to tell.

sethes302 said:
I played around with a couple of moto X's on display at best buy and compared the camera live view side by side to mine. Neither of the display models, both AT&T branded, had the banding/lines flashing across the screen problem while my phone, a dev edition, did display the banding issue. Frustrating... going to contact motorola support about a replacement. I can't get a single decent photo out of mine. Also any video I take is covered in dancing red/blue lines.
Click to expand...
Click to collapse
Interesting, I played with two at the local Verizon store and they both did it.

Just saying... These are phone cameras.... If guys need to take real low light pics with no flash... Perhaps you need a real camera?
Every pic I've taken... Outdoors, inside day time... No flash... And inside night or day with flash... And haven't seen anything wrong. The pics all blow my S2 camera away.
I understand being more picky about pic quality than maybe I am.... But that's what real cameras are for. Phone cameras suck even compared to the cheapest real cameras.
just saying. Maybe my phone doesn't have the issue... Or at least I haven't done any pic taking in the right conditions yet.
But to say the moto x camera is crap.... Is ridiculous. It's just fine..... For a phone.
Sent from my Moto X cell phone telephone...

kj2112 said:
Just saying... These are phone cameras.... If guys need to take real low light pics with no flash... Perhaps you need a real camera?
Click to expand...
Click to collapse
I am aware it's just a phone camera however I do not expect there to be lines all over the images. In live view on the camera of your Moto X does the image flash between red and purple hues a lot? I'm trying to determine if mine has a defect. Any pictures I take, especially in dark conditions, have these lines all over them as in the example below. Do you see similar from your Moto X?

Specifically, it is most reproducible in artificial light with lots of white or, in general, low contrast subjects (a piece of paper, a counter, top of a washing machine). I have not been able, under any circumstances, to reproduce it in natural light or DC light sources (no flicker).
I spent an hour this morning with a tier 2 moto tech to try and get him to reproduce it. He couldn't, and I have a theory as to why, but won't be able to test it until nightfall. Stay tuned... I WILL pin this down and then we can start a discussion in Moto's forums and try and get their attention.

Having the same issue. The excuse that this is a "camera phone" is ridiculous. I've had plenty of other "camera phones" that work without issue.
The lines are clearly visible in the attached pic. I have to wait a few seconds for the lines to go away to snap a picture.
This phone may be going back.

Solutions Etcetera said:
Specifically, it is most reproducible in artificial light with lots of white or, in general, low contrast subjects (a piece of paper, a counter, top of a washing machine). I have not been able, under any circumstances, to reproduce it in natural light or DC light sources (no flicker).
I spent an hour this morning with a tier 2 moto tech to try and get him to reproduce it. He couldn't, and I have a theory as to why, but won't be able to test it until nightfall. Stay tuned... I WILL pin this down and then we can start a discussion in Moto's forums and try and get their attention.
Click to expand...
Click to collapse
That second pic I posted in the post above with red lines on the bottom was taken in my car at night with only DC light sources around. I've got a few video clip with those lines dancing all over the place under different lighting conditions, I'll post them when I can.
I believe there are two separate issues on my Moto X. One being the alternating orange/blue lines that show up under fluorescent lighting which most Moto X's seem to have a problem with and the second being these noise lines throughout the entire image under any lighting condition besides outdoor sunlight that seems to be a less common issue.
Interested to find out what your testing uncovers.

sethes302 said:
I am aware it's just a phone camera however I do not expect there to be lines all over the images. In live view on the camera of your Moto X does the image flash between red and purple hues a lot? I'm trying to determine if mine has a defect. Any pictures I take, especially in dark conditions, have these lines all over them as in the example below. Do you see similar from your Moto X?
Click to expand...
Click to collapse
Tonight after work I'll try the same. No flash right? Near dark?
Sent from my Moto X cell phone telephone...

kj2112 said:
Tonight after work I'll try the same. No flash right? Near dark?
Sent from my Moto X cell phone telephone...
Click to expand...
Click to collapse
Flash or no flash, easiest to see the lines in the poor lighting but they show up around the short edges of medium lit shots and also show up in video. They disappear in sunlit photos. I'm going to take a video of the liveview on my Moto X to better illustrate what I'm seeing. I'll post better examples when I get home. Interested to see what your photos look like.

I'm on the phone with tech support. They had me download another camera app (Camera MX), it exhibit the exact same issues
They want to do an exchange.

Front facing camera issue

So the wifey just got a Moto X last night. Of course I had to play around a bit and found that the front facing camera has issues. Seems the sensor is jacked.
Take a look at the snapshot attached.
I called Moto immediately and they were very good. Setup a ticket and they sent a code to order a new phone for a replacement. They will ship out the phone with return shipping labels via Fed Ex.
Other than that the phone seems great. Just hoping this isn't common. Anyone have the same symptom? While writing this a friend of mine sent me this link...
Ugh....
http://forums.androidcentral.com/moto-x/327473-moto-x-front-facing-camera-issues.html

edif30 said:
So the wifey just got a Moto X last night. Of course I had to play around a bit and found that the front facing camera has issues. Seems the sensor is jacked.
Take a look at the snapshot attached.
I called Moto immediately and they were very good. Setup a ticket and they sent a code to order a new phone for a replacement. They will ship out the phone with return shipping labels via Fed Ex.
Other than that the phone seems great. Just hoping this isn't common. Anyone have the same symptom? While writing this a friend of mine sent me this link...
Ugh....
http://forums.androidcentral.com/moto-x/327473-moto-x-front-facing-camera-issues.html
Click to expand...
Click to collapse
What were the conditions when the camera was on? Mine works very well, but looks similar to that in very dark settings.

fury683 said:
What were the conditions when the camera was on? Mine works very well, but looks similar to that in very dark settings.
Click to expand...
Click to collapse
This exactly. Mine has no problems at all in decent lighting, as soon as it is dark you will see the noise.

Steve-x said:
This exactly. Mine has no problems at all in decent lighting, as soon as it is dark you will see the noise.
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Click to collapse
I expect noise definitely. High ISO with low light and that is understood. But the main issue is that from middle to right the noise has sections where it is more intense. You can actually see where it starts via a line. Like it is layered. There looks like three sections where at a certain point the noise goes up from middle to right.
As far as when the camera is on before taking a snapshot... you can see it as well. Yes in better light it is less intense but the patterns are still there via the beginning line. Almost like the sensor isn't the same from middle to left vs middle to right.

[Q] MotoX Camera Focus Issues

Anyone else have issues with the camera's ability to focus? I'm not talking about some of the other issues regarding low light performance, or color casts, just straight up is the picture in focus. Since getting the phone a couple months ago I hadn't taken many pics at all and they were always under low light and of stuff I just wanted to remember vs taking a picture to look at so I didn't pay any attention to the quality as most were deleted soon after.
This past weekend I was outside and noticed I could not get an in focus picture no matter what. Daytime outdoor lighting was plenty good to get a high enough shutter speed to avoid blur and I don't have shaky hands. I took a few pics to compare it with a Samsung Galaxy S2 (wife's phone). All pics were taken around the same time, the lens was definately clean and I used the same app on both phones for two of the pics. I took an extra with the stock camera app on the moto x as well. If you check out the set you can easily see the blurring on the windows on the houses across the street. And the close garden fence you can't even see the chicken wire which is totally sharp in the GS2 pic.
Pics are here: http://www.flickr.com/photos/[email protected]/sets/72157641535964283
It looks like I may have a hardware issue. Before I try to send it back anything else to try? Its running 4.4.2 now after starting with 4.2.2, OTA almost right out of the box to 4.4 and recently to 4.4.2. Its the XT1053, GSM Dev Edition. I'm definitely out of the return period since it was bought end of November (at full price too) so it would have to be a warranty repair I'm guessing. Is it possible to get a replacement sent in advance or is the only option to send it in, wait, and be without my phone for probably 2+ weeks?

glimmer00 said:
Anyone else have issues with the camera's ability to focus?......
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Click to collapse
I can confirm that the focus on the camera is not up to par. Did you use the manual focus setting? Also how steady are your hands?
I get blurry pictures too, I suspect that there was a trade off in the camera. really good resolution/sensor but no digital or optical stabilization feature what so ever. My prediction is based on the fact that those blurry pictures you posted look like the ones on my galaxy S 2 when the stabilization feature is off.
Also any little shakes give my moto x camera some blur which is why I suspect the stabilization is not present or is poorly functioning.
Please if anyone else is having this issue, you don't have to explain but post that you have the issue, android version, model number and if your camera software is up to date! Maybe Motorola will take notice of this thread and offer a really good camera fix in the next update!
p.s. the shutter speed is pretty slow too... comparable to my old galaxy s2 skyrocket
OS: 4.4.2
Model: XT 1053 (T-mobile - Unlocked version) same as developer edition so give us the same warranty Motorola!!

My camera sucks too, I hate the autofocus of the moto x.
But besides that i love everything else.
Enviado desde mi XT1053 mediante Tapatalk

My hands were not shaking for any of the shots and I did use manual focus.
I added 2 more shots today.
One is a building by my work. The lighting was quite bright and thus the shutter speed was over 1/4000 a second. At that level the effect of minor shaking would be greatly diminished. I can usually hold a camera steady enough to avoid blur down to about 1/40 a second if I am careful so I know its not me.
By comparision I took another shot tonight, inside with much lower light conditions. Its a battery in my hand taken while I hold the phone with the other hand. Shutter speed 1/60 a second and the shot is clear. This shows I can indeed hold it steady enough so hand shake isn't a factor. It also shows that my camera is good with macro shots. but not much else.
I looked around for the reviews I used before purchase and have this one: http://www.anandtech.com/show/7235/moto-x-review/10
The shots shown there from the MotoX show it is capable of focusing fine, at distance, compared with other phones. It may have other issues with odd colors and patterns, but the focus is solid enough.
Based on the review shots and the shots I've posted I do not think the Moto X is simply incapable of focusing as clearly it was able to focus for the review. It looks like my phone may have a defective camera module or somehow be stuck in some kind of macro mode.
Anyone know if I can get an advance replacement or something vs just sending it back and waiting?

In case anyone wonders what happened when I finally did try to get help from Moto the experience is not pleasant. I did wait a bit(still well within warranty and I don't want to be without my phone). I called them on 4/5. 2 calls later, one email though their website and a live chat tonight and I still have not gotten the promised email with return instructions and shipping label.
So, at least if you have a Dev Edition it seems Moto may be unable or unwilling to help you in any reasonable time.
I'll update this when the saga concludes. One initially happy customer getting decidedly less happy.

glimmer00 said:
I'll update this when the saga concludes.
Click to expand...
Click to collapse
Sorry for the thread necro, but what happened? Did you get your original phone back, or a replacement?
I have the same problem currently with a Droid Mini, the camera was working fine but one day I noticed the auto-focus was unresponsive. Tried the software solutions but it's no good... No warranty, so I've ordered a replacement camera module and hopefully that will resolve it (bad pun).

[Q] [camera] pink spot

hello guys, is anyone experiencing this issue with both the z3c cameras? i've noticed that the problem seems to be partially related to the white balance and exposure and it's also a common deal with many other smartphones and tablets cameras (not just sony branded ones). i've tried with all the shooting modes possible and with 3th part camera apps as well but the pink spot at the center of the picture is still there.
i was wondering if it was a common issue (software maybe) or my unit was damaged,in this case i will give my device back to sony.
here some samples:

Looks exactly like the pink spot in my Z2 tablet's pictures.

Here is your answer:
http://forum.xda-developers.com/z3-compact/general/questions-belong-t2868300

I'm having the same issue and apparently Clove doesn't cover return shipping costs which is pretty frustrating.
EDIT: it also seems to disappear later in the day.

Got my Z3C today, no pink spot on mine.

I'm getting the Pink Spot too, but I think it only started happening after I dunked my phone in the water...
degraaff, can you take a photo of something white? Thanks!

tocirah1 said:
degraaff, can you take a photo of something white? Thanks!
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Click to collapse
Sure, I'll do it tomorrow in the day light.

brand new device from sony but same pink spot camera issue.... i guess its a software problem now but nobody is noticing this issue apparently .

fafa90 said:
brand new device from sony but same pink spot camera issue.... i guess its a software problem now but nobody is noticing this issue apparently .
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This is a common "problem" the camera app and post-processing will almost remove it. To see it go in diagnostics (you have to switch the developer mode) and thn camera, so you see unprocessed camera picture. I don't think it is a defect, most smartphones suffer from it.

Answer
See the answer on this link:
http://android.stackexchange.com/qu...e-purple-tint-pink-spots-on-my-camera-htc-one
Hoping that Sony will fix it somehow, as I am planning to get a Z3C too..

Have it on HTC one too. It should be the ISO value in dark
Questions dont belong in General discussion

vetko said:
See the answer on this link:
http://android.stackexchange.com/qu...e-purple-tint-pink-spots-on-my-camera-htc-one
Hoping that Sony will fix it somehow, as I am planning to get a Z3C too..
Click to expand...
Click to collapse
But it is related to the design of the sensor, iPhone also exhibit it some more than others but it is normally corrected by the software as it is normal.

Apparently mine does also have a pink spot, ever so slightly in my test picture:

I'm also getting the pink spot.
Has Sony officially said anything about this issue yet?
I just bought the phone 2 days ago...I'm gonna see if I can get it exchanged.