Front facing camera issue - Moto X Q&A

So the wifey just got a Moto X last night. Of course I had to play around a bit and found that the front facing camera has issues. Seems the sensor is jacked.
Take a look at the snapshot attached.
I called Moto immediately and they were very good. Setup a ticket and they sent a code to order a new phone for a replacement. They will ship out the phone with return shipping labels via Fed Ex.
Other than that the phone seems great. Just hoping this isn't common. Anyone have the same symptom? While writing this a friend of mine sent me this link...
Ugh....
http://forums.androidcentral.com/moto-x/327473-moto-x-front-facing-camera-issues.html

edif30 said:
So the wifey just got a Moto X last night. Of course I had to play around a bit and found that the front facing camera has issues. Seems the sensor is jacked.
Take a look at the snapshot attached.
I called Moto immediately and they were very good. Setup a ticket and they sent a code to order a new phone for a replacement. They will ship out the phone with return shipping labels via Fed Ex.
Other than that the phone seems great. Just hoping this isn't common. Anyone have the same symptom? While writing this a friend of mine sent me this link...
Ugh....
http://forums.androidcentral.com/moto-x/327473-moto-x-front-facing-camera-issues.html
Click to expand...
Click to collapse
What were the conditions when the camera was on? Mine works very well, but looks similar to that in very dark settings.

fury683 said:
What were the conditions when the camera was on? Mine works very well, but looks similar to that in very dark settings.
Click to expand...
Click to collapse
This exactly. Mine has no problems at all in decent lighting, as soon as it is dark you will see the noise.

Steve-x said:
This exactly. Mine has no problems at all in decent lighting, as soon as it is dark you will see the noise.
Click to expand...
Click to collapse
I expect noise definitely. High ISO with low light and that is understood. But the main issue is that from middle to right the noise has sections where it is more intense. You can actually see where it starts via a line. Like it is layered. There looks like three sections where at a certain point the noise goes up from middle to right.
As far as when the camera is on before taking a snapshot... you can see it as well. Yes in better light it is less intense but the patterns are still there via the beginning line. Almost like the sensor isn't the same from middle to left vs middle to right.

Related

[Q] Bad quality on photos even after the camera update

Hi
I'm having problems with the camera.
I bought a Moto x three weeks ago and noticed that sometimes (often), when taking pictures, somo red and blue stripes appear while and after taking the photo. Those stripes appear and desapear. The only way of getting rid of them is to focus the camera for a long time (like 5 or more seconds) and even if they desapear, sometimes they come back
I thouht my phone was damaged so I claimed my warranty and they gave me a new one last thursday but the new one has the same problem.
Is anyone experiencing this problem too?
I'm not sure if it's a general problem or if I should go back and claim the warranty again .
Here is an example of a photo taken on my room with the lights on to a white paper.
I forgot to say that sometimes the stripes are not red and blue. Instead they are gray like in the picture I attached.
Thank you for your suggestions.
Yes. It happens for me when I have a fluorescent light in the room. I tested this on demos at the store and same thing.
So I assume this is a general problem. That makes me feel realy upset with the phone.
I hope some update fix this.
Love the camera on this phone! Am I the only one?
I saw this at the Verizon store on two different Moto X's. I have also seen this on my Nexus 4, but only under some settings in FV5 (never with stock camera app). Guessing it is a software issue but it is definitely a little disconcerting.
For those experiencing the issue, make sure your a squeaky wheel about it to Motorola if you want to see it fixed.
Jess813 said:
Love the camera on this phone! Am I the only one?
Click to expand...
Click to collapse
Love may be a strong word here. I think the X can take some really good pics, in the right lighting. But if you are in a low light situation, pics are garbage...lots of noise. The camera is the ONLY reason I miss my Samsung devices, they took really good pics.
jmill75 said:
Love may be a strong word here. I think the X can take some really good pics, in the right lighting. But if you are in a low light situation, pics are garbage...lots of noise. The camera is the ONLY reason I miss my Samsung devices, they took really good pics.
Click to expand...
Click to collapse
I've yet experience a pic that I've said is terrible ... Best phone I've had and that's coming from N5 and G2
perri.etb said:
Hi
I'm having problems with the camera.
I bought a Moto x three weeks ago and noticed that sometimes (often), when taking pictures, somo red and blue stripes appear while and after taking the photo. Those stripes appear and desapear. The only way of getting rid of them is to focus the camera for a long time (like 5 or more seconds) and even if they desapear, sometimes they come back
I thouht my phone was damaged so I claimed my warranty and they gave me a new one last thursday but the new one has the same problem.
Is anyone experiencing this problem too?
I'm not sure if it's a general problem or if I should go back and claim the warranty again .
Here is an example of a photo taken on my room with the lights on to a white paper.
I forgot to say that sometimes the stripes are not red and blue. Instead they are gray like in the picture I attached.
Thank you for your suggestions.
Click to expand...
Click to collapse
this seems like a banding issue to me, which i'm surprised the camera app doesn't include a setting to eliminate. try a different camera app, like camerazoom fx to see if you can correct the problem with software. if it doesnt go away, it may be worth replacing.
I take a lot of pics indoors and they are terrible. No complains about photos taken outside.
I would not care using another app if I could keep the twist to activate thing : /
Sent from my XT1058 using xda app-developers app

[Q] Excessive banding/vertical lines in photos.

Hi, just recieved my GSM developer edition Moto X yesterday and I've been having trouble with severe artifacts in low light photos. Is this amount of banding/lines normal for the moto x? I'm wondering if it's a sensor issue and it's worth trying to exchange my phone. I have not noticed this level of artifacts in any low light sample photos.
Even if I cover the camera sensor it shows red lines where it should be black. See the samples below.
It's most noticeable in low light but the lines seem to be always present. In the camera app the lines shimmer on the screen and flicker from red/purple to blue in dark areas. I tried the camera FX app with anti-flicker set to 60hz but it didn't make much of a difference.
I have rooted the phone but would that cause this? Thanks for any advice!
I think it is normal, otherwise all three moto x's I have used have been defective. I hope to see a software fix for this.
Maybe different versions have slightly different internals. I have the Rogers version and mine doesn't have those lines /bands.
Sent from my Moto X cell phone telephone...
kj2112 said:
Maybe different versions have slightly different internals. I have the Rogers version and mine doesn't have those lines /bands.
Sent from my Moto X cell phone telephone...
Click to expand...
Click to collapse
I am willing to bet that you just haven't noticed them yet. Try it on a low contrast object like a light colored counter, under fluorescent lighting.
These are the types of situations where it is most easily reproduced.
It only happens on the front camera for me.
I think it's related to certain fluorescent lighting. I've been testing the camera around work today under various lighting conditions and the lines are nowhere near as severe around LED and HID lamps. CFL bulbs, seem to cause the line artifacts the most while standard tube fluorescent lights don't seem to have as much of an effect. I'll play around with it some more.
The camera appears to have a very slow refresh rate, as a result you can see it beating with the 60hz from certain light sources. Every Rogers Moto X I have seen does it so I am sure it's a problem with all Moto X's. Could be a hardware limitation, if it can however be fixed in software I hope Motorola is working in a fix.
Steve-x said:
The camera appears to have a very slow refresh rate, as a result you can see it beating with the 60hz from certain light sources. Every Rogers Moto X I have seen does it so I am sure it's a problem with all Moto X's. Could be a hardware limitation, if it can however be fixed in software I hope Motorola is working in a fix.
Click to expand...
Click to collapse
I believe that it's software as I have seen the same banding in my Nexus 4, but only with some settings applied with FV5 (not the stock camera app).
The HTC one had a similar issue and it seems that using HDR fixed it. Could someone with the Moto x try using HDR in the same lighting conditions and see whether or not it still bands?
I've tried using hdr and photos were still terrible.
I'm using camera zoom fx And with it I'm not having stripes. The problem is it only takes 5 mp photos and obviously loosing the twist to activate the camera thing.
Please, report this issue on Motorola's website. We have to make pressure in order to have a fix.
Sent from my XT1058 using xda app-developers app
I played around with a couple of moto X's on display at best buy and compared the camera live view side by side to mine. Neither of the display models, both AT&T branded, had the banding/lines flashing across the screen problem while my phone, a dev edition, did display the banding issue. I didn't think to check what version the display models were running but mine does it on both 4.2.2 and 4.4.
Frustrating... I'm going to contact motorola support about a replacement. I can't get a single decent photo out of mine. Also any video I take is covered in dancing red/blue lines.
Edit: Also HDR mode makes the problem worse if anything, hard to tell.
sethes302 said:
I played around with a couple of moto X's on display at best buy and compared the camera live view side by side to mine. Neither of the display models, both AT&T branded, had the banding/lines flashing across the screen problem while my phone, a dev edition, did display the banding issue. Frustrating... going to contact motorola support about a replacement. I can't get a single decent photo out of mine. Also any video I take is covered in dancing red/blue lines.
Click to expand...
Click to collapse
Interesting, I played with two at the local Verizon store and they both did it.
Just saying... These are phone cameras.... If guys need to take real low light pics with no flash... Perhaps you need a real camera?
Every pic I've taken... Outdoors, inside day time... No flash... And inside night or day with flash... And haven't seen anything wrong. The pics all blow my S2 camera away.
I understand being more picky about pic quality than maybe I am.... But that's what real cameras are for. Phone cameras suck even compared to the cheapest real cameras.
just saying. Maybe my phone doesn't have the issue... Or at least I haven't done any pic taking in the right conditions yet.
But to say the moto x camera is crap.... Is ridiculous. It's just fine..... For a phone.
Sent from my Moto X cell phone telephone...
kj2112 said:
Just saying... These are phone cameras.... If guys need to take real low light pics with no flash... Perhaps you need a real camera?
Click to expand...
Click to collapse
I am aware it's just a phone camera however I do not expect there to be lines all over the images. In live view on the camera of your Moto X does the image flash between red and purple hues a lot? I'm trying to determine if mine has a defect. Any pictures I take, especially in dark conditions, have these lines all over them as in the example below. Do you see similar from your Moto X?
Specifically, it is most reproducible in artificial light with lots of white or, in general, low contrast subjects (a piece of paper, a counter, top of a washing machine). I have not been able, under any circumstances, to reproduce it in natural light or DC light sources (no flicker).
I spent an hour this morning with a tier 2 moto tech to try and get him to reproduce it. He couldn't, and I have a theory as to why, but won't be able to test it until nightfall. Stay tuned... I WILL pin this down and then we can start a discussion in Moto's forums and try and get their attention.
Having the same issue. The excuse that this is a "camera phone" is ridiculous. I've had plenty of other "camera phones" that work without issue.
The lines are clearly visible in the attached pic. I have to wait a few seconds for the lines to go away to snap a picture.
This phone may be going back.
Solutions Etcetera said:
Specifically, it is most reproducible in artificial light with lots of white or, in general, low contrast subjects (a piece of paper, a counter, top of a washing machine). I have not been able, under any circumstances, to reproduce it in natural light or DC light sources (no flicker).
I spent an hour this morning with a tier 2 moto tech to try and get him to reproduce it. He couldn't, and I have a theory as to why, but won't be able to test it until nightfall. Stay tuned... I WILL pin this down and then we can start a discussion in Moto's forums and try and get their attention.
Click to expand...
Click to collapse
That second pic I posted in the post above with red lines on the bottom was taken in my car at night with only DC light sources around. I've got a few video clip with those lines dancing all over the place under different lighting conditions, I'll post them when I can.
I believe there are two separate issues on my Moto X. One being the alternating orange/blue lines that show up under fluorescent lighting which most Moto X's seem to have a problem with and the second being these noise lines throughout the entire image under any lighting condition besides outdoor sunlight that seems to be a less common issue.
Interested to find out what your testing uncovers.
sethes302 said:
I am aware it's just a phone camera however I do not expect there to be lines all over the images. In live view on the camera of your Moto X does the image flash between red and purple hues a lot? I'm trying to determine if mine has a defect. Any pictures I take, especially in dark conditions, have these lines all over them as in the example below. Do you see similar from your Moto X?
Click to expand...
Click to collapse
Tonight after work I'll try the same. No flash right? Near dark?
Sent from my Moto X cell phone telephone...
kj2112 said:
Tonight after work I'll try the same. No flash right? Near dark?
Sent from my Moto X cell phone telephone...
Click to expand...
Click to collapse
Flash or no flash, easiest to see the lines in the poor lighting but they show up around the short edges of medium lit shots and also show up in video. They disappear in sunlit photos. I'm going to take a video of the liveview on my Moto X to better illustrate what I'm seeing. I'll post better examples when I get home. Interested to see what your photos look like.
I'm on the phone with tech support. They had me download another camera app (Camera MX), it exhibit the exact same issues
They want to do an exchange.

[Q] MotoX Camera Focus Issues

Anyone else have issues with the camera's ability to focus? I'm not talking about some of the other issues regarding low light performance, or color casts, just straight up is the picture in focus. Since getting the phone a couple months ago I hadn't taken many pics at all and they were always under low light and of stuff I just wanted to remember vs taking a picture to look at so I didn't pay any attention to the quality as most were deleted soon after.
This past weekend I was outside and noticed I could not get an in focus picture no matter what. Daytime outdoor lighting was plenty good to get a high enough shutter speed to avoid blur and I don't have shaky hands. I took a few pics to compare it with a Samsung Galaxy S2 (wife's phone). All pics were taken around the same time, the lens was definately clean and I used the same app on both phones for two of the pics. I took an extra with the stock camera app on the moto x as well. If you check out the set you can easily see the blurring on the windows on the houses across the street. And the close garden fence you can't even see the chicken wire which is totally sharp in the GS2 pic.
Pics are here: http://www.flickr.com/photos/[email protected]/sets/72157641535964283
It looks like I may have a hardware issue. Before I try to send it back anything else to try? Its running 4.4.2 now after starting with 4.2.2, OTA almost right out of the box to 4.4 and recently to 4.4.2. Its the XT1053, GSM Dev Edition. I'm definitely out of the return period since it was bought end of November (at full price too) so it would have to be a warranty repair I'm guessing. Is it possible to get a replacement sent in advance or is the only option to send it in, wait, and be without my phone for probably 2+ weeks?
glimmer00 said:
Anyone else have issues with the camera's ability to focus?......
Click to expand...
Click to collapse
I can confirm that the focus on the camera is not up to par. Did you use the manual focus setting? Also how steady are your hands?
I get blurry pictures too, I suspect that there was a trade off in the camera. really good resolution/sensor but no digital or optical stabilization feature what so ever. My prediction is based on the fact that those blurry pictures you posted look like the ones on my galaxy S 2 when the stabilization feature is off.
Also any little shakes give my moto x camera some blur which is why I suspect the stabilization is not present or is poorly functioning.
Please if anyone else is having this issue, you don't have to explain but post that you have the issue, android version, model number and if your camera software is up to date! Maybe Motorola will take notice of this thread and offer a really good camera fix in the next update!
p.s. the shutter speed is pretty slow too... comparable to my old galaxy s2 skyrocket
OS: 4.4.2
Model: XT 1053 (T-mobile - Unlocked version) same as developer edition so give us the same warranty Motorola!!
My camera sucks too, I hate the autofocus of the moto x.
But besides that i love everything else.
Enviado desde mi XT1053 mediante Tapatalk
My hands were not shaking for any of the shots and I did use manual focus.
I added 2 more shots today.
One is a building by my work. The lighting was quite bright and thus the shutter speed was over 1/4000 a second. At that level the effect of minor shaking would be greatly diminished. I can usually hold a camera steady enough to avoid blur down to about 1/40 a second if I am careful so I know its not me.
By comparision I took another shot tonight, inside with much lower light conditions. Its a battery in my hand taken while I hold the phone with the other hand. Shutter speed 1/60 a second and the shot is clear. This shows I can indeed hold it steady enough so hand shake isn't a factor. It also shows that my camera is good with macro shots. but not much else.
I looked around for the reviews I used before purchase and have this one: http://www.anandtech.com/show/7235/moto-x-review/10
The shots shown there from the MotoX show it is capable of focusing fine, at distance, compared with other phones. It may have other issues with odd colors and patterns, but the focus is solid enough.
Based on the review shots and the shots I've posted I do not think the Moto X is simply incapable of focusing as clearly it was able to focus for the review. It looks like my phone may have a defective camera module or somehow be stuck in some kind of macro mode.
Anyone know if I can get an advance replacement or something vs just sending it back and waiting?
In case anyone wonders what happened when I finally did try to get help from Moto the experience is not pleasant. I did wait a bit(still well within warranty and I don't want to be without my phone). I called them on 4/5. 2 calls later, one email though their website and a live chat tonight and I still have not gotten the promised email with return instructions and shipping label.
So, at least if you have a Dev Edition it seems Moto may be unable or unwilling to help you in any reasonable time.
I'll update this when the saga concludes. One initially happy customer getting decidedly less happy.
glimmer00 said:
I'll update this when the saga concludes.
Click to expand...
Click to collapse
Sorry for the thread necro, but what happened? Did you get your original phone back, or a replacement?
I have the same problem currently with a Droid Mini, the camera was working fine but one day I noticed the auto-focus was unresponsive. Tried the software solutions but it's no good... No warranty, so I've ordered a replacement camera module and hopefully that will resolve it (bad pun).

[Q] [camera] pink spot

hello guys, is anyone experiencing this issue with both the z3c cameras? i've noticed that the problem seems to be partially related to the white balance and exposure and it's also a common deal with many other smartphones and tablets cameras (not just sony branded ones). i've tried with all the shooting modes possible and with 3th part camera apps as well but the pink spot at the center of the picture is still there.
i was wondering if it was a common issue (software maybe) or my unit was damaged,in this case i will give my device back to sony.
here some samples:
Looks exactly like the pink spot in my Z2 tablet's pictures.
Here is your answer:
http://forum.xda-developers.com/z3-compact/general/questions-belong-t2868300
I'm having the same issue and apparently Clove doesn't cover return shipping costs which is pretty frustrating.
EDIT: it also seems to disappear later in the day.
Got my Z3C today, no pink spot on mine.
I'm getting the Pink Spot too, but I think it only started happening after I dunked my phone in the water...
degraaff, can you take a photo of something white? Thanks!
tocirah1 said:
degraaff, can you take a photo of something white? Thanks!
Click to expand...
Click to collapse
Sure, I'll do it tomorrow in the day light.
brand new device from sony but same pink spot camera issue.... i guess its a software problem now but nobody is noticing this issue apparently .
fafa90 said:
brand new device from sony but same pink spot camera issue.... i guess its a software problem now but nobody is noticing this issue apparently .
Click to expand...
Click to collapse
This is a common "problem" the camera app and post-processing will almost remove it. To see it go in diagnostics (you have to switch the developer mode) and thn camera, so you see unprocessed camera picture. I don't think it is a defect, most smartphones suffer from it.
Answer
See the answer on this link:
http://android.stackexchange.com/qu...e-purple-tint-pink-spots-on-my-camera-htc-one
Hoping that Sony will fix it somehow, as I am planning to get a Z3C too..
Have it on HTC one too. It should be the ISO value in dark
Questions dont belong in General discussion
vetko said:
See the answer on this link:
http://android.stackexchange.com/qu...e-purple-tint-pink-spots-on-my-camera-htc-one
Hoping that Sony will fix it somehow, as I am planning to get a Z3C too..
Click to expand...
Click to collapse
But it is related to the design of the sensor, iPhone also exhibit it some more than others but it is normally corrected by the software as it is normal.
Apparently mine does also have a pink spot, ever so slightly in my test picture:
I'm also getting the pink spot.
Has Sony officially said anything about this issue yet?
I just bought the phone 2 days ago...I'm gonna see if I can get it exchanged.

[Q] Static lines & bands on screen. Yes, please help.

Guys,
I've tried 3 different phones from Flipkart. The first one had the famous yellow tint issue which was down to a minimum in the next 2 devices that i tried so I guess it all depends on luck. But as luck would have it or OCD , I had new issues with them.
Both the replacement devices that I have tried so far have these 2 issues below:
1. Weird horizontal bands visible across the screen on light backgrounds (white/grey) most prominent on low brightness. They really annoy you when scrolling through your Twitter feed or any apps with a white background (Most on Lollipop!)
Best way to check these are in the default android dialogs of WiFi password or language choice.
2. I see static lines horizontal lines on the screen everytime the screen is touched and they disappear after 2 seconds of the touch. Again easiest way to check this would be to open the gallery and pull in the hamburger menu from the left. When touched to pull, mine shows prominent static/disturbance sort of ripples.
Can you guys check and tell me if these are common issues since both my replacement devices have these & I am really not upto trying another device after all the hassle.
Thanks.
I'll see the horizontal lines as well on light backgrounds, I just assumed it's a side affect of amoled.
Perhaps the lcd is defective?
Sent from my GT-I9100 using XDA Free mobile app
Can confirm that my screen also has the issue #1. I always thought it was probably a large AMOLED screen issue. Never faced issue #2 though. I also got mine from flipkart.
Issue 1 is what bothers me the most. Scrolling on white backgrounds is annoying, you feel these bands are not moving & look prominent.
Even more worried since everything's going white in Lollipop.
Moto X 2014
KRN03 said:
Issue 1 is what bothers me the most. Scrolling on white backgrounds is annoying, you feel these bands are not moving & look prominent.
Even more worried since everything's going white in Lollipop.
Moto X 2014
Click to expand...
Click to collapse
Though I dont have a similar problem but I am pretty annoyed with my purchase. My first device was replaced since it developed screen-burn within few days of usage. Surprisingly, the second device has also developed screen-burn after 10 days of usage and the nav keys are permanently embossed on the screen which can be clearly seen on grey backgrounds.
The strangest part I found about both the devices was they were turned on right out of the box One click to the power button and the phone was already in the setup mode asking to select a language. White color reproduction is way off on this device and looks pale yellow instead of white I somehow feel that I should have stuck with my Nexus 5 instead of falling for this. At-least for now, I'm done with AMOLED's
So have you returned the Moto X?
Motorola seems to have major QC issues. Distorted speaker, yellow tint, weird lines and burn-in.
It's a great phone but the screen has major issues. I am on the fence now about trying a 4th replacement device but worried it'll have more issue.
Moto X 2014
gotzaDroid said:
I'll see the horizontal lines as well on light backgrounds, I just assumed it's a side affect of amoled.
Click to expand...
Click to collapse
You mean you the permanent lines/bands visible at all times behind the screen?
So are you fine with those lines? Don't they bother you when using apps with white backgrounds like Hangouts.
Moto X 2014
KRN03 said:
You mean you the permanent lines/bands visible at all times behind the screen?
So are you fine with those lines? Don't they bother you when using apps with white backgrounds like Hangouts.
Moto X 2014
Click to expand...
Click to collapse
They are not there all the time. Only on light backgrounds. Best way I can describe it is if you've ever seen a plasma TV that gets horizontal purplish lines going vertically from a color source on an all white background. The horizontal lines on my phone follow the dark letters/images as I scroll up and down.
And I actually RMA'd the phone today because of it.
gotzaDroid said:
They are not there all the time. Only on light backgrounds. Best way I can describe it is if you've ever seen a plasma TV that gets horizontal purplish lines going vertically from a color source on an all white background. The horizontal lines on my phone follow the dark letters/images as I scroll up and down.
And I actually RMA'd the phone today because of it.
Click to expand...
Click to collapse
Oh alright. Let us know if the new device is any good. Thanks.
Moto X 2014
KRN03 said:
Guys,
I've tried 3 different phones from Flipkart. The first one had the famous yellow tint issue which was down to a minimum in the next 2 devices that i tried so I guess it all depends on luck. But as luck would have it or OCD , I had new issues with them.
Both the replacement devices that I have tried so far have these 2 issues below:
1. Weird horizontal bands visible across the screen on light backgrounds (white/grey) most prominent on low brightness. They really annoy you when scrolling through your Twitter feed or any apps with a white background (Most on Lollipop!)
Best way to check these are in the default android dialogs of WiFi password or language choice.
2. I see static lines horizontal lines on the screen everytime the screen is touched and they disappear after 2 seconds of the touch. Again easiest way to check this would be to open the gallery and pull in the hamburger menu from the left. When touched to pull, mine shows prominent static/disturbance sort of ripples.
Can you guys check and tell me if these are common issues since both my replacement devices have these & I am really not upto trying another device after all the hassle.
Thanks.
Click to expand...
Click to collapse
I had the dark horizontal bands on my replacement device they sent for the back separating. They were very prominent on light backgrounds and very distracting. I chose to keep my original device because the screen is perfect on it. I didn't want to take chances with replacements beyond that. I took pictures and notified Motorola of the issue.
qwerty12601 said:
I had the dark horizontal bands on my replacement device they sent for the back separating. They were very prominent on light backgrounds and very distracting. I chose to keep my original device because the screen is perfect on it. I didn't want to take chances with replacements beyond that. I took pictures and notified Motorola of the issue.
Click to expand...
Click to collapse
Oh, I've been pretty unlucky so far in that case, haven't got a screen without these bands. Well atleast there is hope.
But there's the same concern, will the replacement be better or worse than the one you have. In India, we have to hand over the device at the same time, so cannot compare the two devices.
Moto X 2014
KRN03 said:
Oh alright. Let us know if the new device is any good. Thanks.
Moto X 2014
Click to expand...
Click to collapse
So, I have not heard a thing from moto about my RMA label. On the site it said I'd get an email in 4 business hours, well all day and nothing. I'll have to call tomorrow I guess.
Well... Moto has no record of my RMA and I lost the RMA number because I took a screen shot and the pic didn't sync before I blew my current phone clean. They tried my IMEI and SN and contact info, it's like it never happened. They said they could try looking at the RMA number, but, I don't have it. No confirmation email either at the time of entering it.
So, I'm not going to bother again right now as others have said the replacements do the same. I got the two year warranty, so if the screen does eventually go dead, oh well.
What I will warn others of, is to WRITE DOWN the RMA number!
My first device was perfect - but I returned due to a scratch on the wood back. Second device is half yellow, half white tint with horizontal lines. It's like playing the lottery because the qc is still awful on amoled. I wouldn't mind if the full screen was yellow even but the half and half is terrible. Yellow can be fixed with color tweaks and wasn't all that bothersome anyway.
I have one dark line across the screen. I chatted in with them and I have to call them and ask for the REST department since mine was a custom one.
Use this free app to test your gamma detection. Works great!
https://play.google.com/store/apps/details?id=com.gombosdev.displaytester
I've seen this once or twice, it appears to be when the phone is on 2G and data is on 900Mhz LTE.
But I can't say it's very visible, I can barely make out a pixel or two vibrating in very specific settings.
What's your model number?
I have the XT1092.
Shadowdancer123 said:
I've seen this once or twice, it appears to be when the phone is on 2G and data is on 900Mhz LTE.
But I can't say it's very visible, I can barely make out a pixel or two vibrating in very specific settings.
What's your model number?
I have the XT1092.
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Yep even I have the XT1092. I am trying to live with it for now. Have till Dec 10th to decide whether I want to risk another device.
The bands across the screen bother a lot more than the static lines. Hope Lollipop comes soon so I can make a final decision.
Moto X 2014
KRN03 said:
Yep even I have the XT1092. I am trying to live with it for now. Have till Dec 10th to decide whether I want to risk another device.
The bands across the screen bother a lot more than the static lines. Hope Lollipop comes soon so I can make a final decision.
Moto X 2014
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You should try to capture it on a video clip, my lines are just barely visible in low light.
Film it and send it back for warranty with that video as proof. And post it here, I'm curious to what it looks like.
I'm pretty sure it's the LTE radio, because I can just barely make out the noise in my computer speakers when it's pinging the GSM tower.
Much like when old phones use 2G mode, but at a way faster rate and not as loud.
You might have gotten phones from a batch where they forgot EMI shielding or something like that.

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