Smartwatch 2 - anyone got theirs yet? - Xperia Z1 Q&A, Help & Troubleshooting

I preordered the z1 the say after it was announced and got it delivered on the 20th September and registered the next day to receive it and they said expect it in 2 weeks. There's an email address that no one ever replies from so I tried talking to Sony and ee on twitter and Facebook but no joy each one blaming the other. I am losing my patience with it does anyone know how to get hold of someone to check progress? It just seems like a scam to me! Any help will be much appreciated Cheers andy

i got mine about a month after i got my phone. (EE UK)
cant say if its any good as it doesnt work. gotta ring Sony for a replacement (god knows how long that will take)
Clock face shows but whenever i try to access the main menu it restarts. shame cos its a nice looking device.
looking on the Sony Support forum, the is a fair few that dont work.

I'm going to get it in a few days (still indecisive right now, as its quite limited... but $200 isn't THAT bad..)

Related

Kaiser due on the 27

as i sit here on hold with att i have found out that 8925 will not be coming untill the got damn 27th of sept. yes, i am just as upset as everyone else perhaps even more
mr_nonshalant said:
as i sit here on hold with att i have found out that 8925 will not be coming untill the got damn 27th of sept. yes, i am just as upset as everyone else perhaps even more
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I have several friends that work at an AT&T Corporate store and they have told me that they have heard the first of the month it will arrive. I think maybe we should just save ourselves the discomfort and just see wtf happens. There are many opinions and everyones anticipating its arrival but what I dont get is given the fact allot of us have awesome devices currently why the constant hysteria?
Its not like were all using razor phones and are waiting to experience windows mobile, or a modified rom, or the wonderful H on our phones, right?
Just my .02 cents but seriously how many times have we seen a post similar to this with a different date/ device name etc...?
I am using a RAZOR and by the time this thing comes out i will be to got damn blind to read that tiny screen after all the back and forth to all the messae boards this is driving me nuts!
Oh BTW
this was posted on (BG)
UPDATE: Sorry, we forgot to add this in…We’ve been told the HTC TyTN II, or AT&T 8925 should be launching October 1st on AT&T. Hopefully that will stick.
NWO said:
this was posted on (BG)
UPDATE: Sorry, we forgot to add this in…We’ve been told the HTC TyTN II, or AT&T 8925 should be launching October 1st on AT&T. Hopefully that will stick.
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I would venture to say that is way off , due to the amount of people that do know att reps including myself that already are being told they will have the device there to sell early this month. I am just gonna be content for my 8525 for the time being and just wait to see what happens.
Really though, the third is 4 days away. Don't you think SOMETHING would be made official by now? What is the problem with releasing a date anyway? Where are the ATT project managers on this one? Did AT&T not learn anything from announcing the date of the iPhone over 6 months in advance?
/rant
diaftia said:
Really though, the third is 4 days away. Don't you think SOMETHING would be made official by now? What is the problem with releasing a date anyway? Where are the ATT project managers on this one? Did AT&T not learn anything from announcing the date of the iPhone over 6 months in advance?
/rant
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Well frankly I think they are a bunch of assholes but that could be due to me acting like an impatient child LOL. I personally have done online sales for almost a decade and I would say if a hot item was to be released and we gave our potential customers this half assed information, it would be someones job, period. I can appreciate how one company may operate differently from another but I definitely agree with your comment.

Anyone outside of the US had warranty work?

I'm two weeks into owning my AT&T/Rogers N1 so I guess that means I'm keeping it. I have had zero problems so far, but I was wondering if anyone from Canada or elsewhere has tried to get any warranty work done on their phones yet? There's no direct replacement for us, meaning we have to send our phones in for repairs. So how long does it usually take to get your phone back?
Wish I knew, I have a minor screen issue. I've got a ticket at HTC but I told them I want to wait a bit before I send it in, in hopes they either get advance-swap going, or that it's quicker in a few months since the initial rush will die down.
Just can't go without my phone for 2-3 weeks! Loving it too much!
If you have any kind of issue you will need to call an US number and have them help you. If you live somewhere far away from the US your phone bill will be huge (think about the waiting time until you get connected to a person).
I needed to return the phone and i couldn't because of this. Its the last time i buy an US phone.

[Q] Buy hd7 or wait to see what happens at Ces?

I lost my current phone if it matter?
I know how you feel.
It would be pretty awful to lay out the money or lock into a contract only to hear info about a new device next week...
Would also like to know if there a re any rumours although I would be surprised if anything was released this soon. Would be a bit unfair on current WP7 users.
it always depands on you... how much u need a phone, and what phone you are looking at...
those models which will be launched in CES should be leaked by now...
i am using HD7 since launch and i cant be more happy with the device... i came from TP2 and i was looking for a Keyboard device, but there were none, so i got the biggest screen and it took me some time to get used to the on screen keyboard but now i am flying...
why HD7 as HTC is THE COMPANY which only makes PDA... i will looking at dell venue pro as well, however it has so many issues and its not even sold in asia...
truffle1234 said:
it always depands on you... how much u need a phone, and what phone you are looking at...
those models which will be launched in CES should be leaked by now...
i am using HD7 since launch and i cant be more happy with the device... i came from TP2 and i was looking for a Keyboard device, but there were none, so i got the biggest screen and it took me some time to get used to the on screen keyboard but now i am flying...
why HD7 as HTC is THE COMPANY which only makes PDA... i will looking at dell venue pro as well, however it has so many issues and its not even sold in asia...
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It is sold in Asia, at least in India it is. BTW, I had a few questions....apart from all the GOOD things...i wanted to know if I buy it in India, will I get everything working...like the HTC Hub, the (lovely) weather tab, the (beautiful) Zune Music PLayer with the Artist pics in the background...etc...any help is appreciated...
i'd wait last thing you want to do is by hd7 only for some super ameoled dual core super w7phone to be announced
CES is two days away. Wait.
Yes, wait. Then maybe in three months or some they will release new device that was presented there and when they do, new phones will be presented. And then you will wait forever to get new phone. It's stupid to wait. World won't wait for you...
Niiceg said:
Yes, wait. Then maybe in three months or some they will release new device that was presented there and when they do, new phones will be presented. And then you will wait forever to get new phone. It's stupid to wait. World won't wait for you...
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This.
If you wait for CES you may aswell then wait a month for MWC
Then when something is finally released that was announced there, something else will be announced.
Then do you wait for that? Because if you do something else will be announced when that's released...
@ OP
why opened two thread for same discussion?????
http://forum.xda-developers.com/showpost.php?p=10303180&postcount=1
You could wait, but just because a phone is announced at the CES doesn't mean you can get it next week..(you say you lost your phone op )
I believe a GalaxyS phone is coming on Tmobile soon (like the Samsung Focus on ATT). Super Amoled screen, hummingbird and thinner/lighter phone on a more realistic size (4" is better than anything bigger IMO)
If CES is in two days, well lets see if that phone is announced, ATT just dropped the Focus price to half (now $99) I am assuming to take out the fanfare associated with the other carriers bringing out their versions. ATT did screw the pooch by not advertizing the Focus at all.
GalaxyS has been available through TMO for some time now. It just goes by the name Vibrant.

Test driving LG's VIP service

Hi Guys,
Thought I might share the first experiences with LG's VIP service.
Canyouhandlethespeed.nl is a regional LG initiative where P990's are registered and given 1st year VIP membership to support. Registration is only for a limited time and promises 24hr device replacement if all pre-req's are met.
So, 7 days after unpacking and completing registration on the website I had to call support... call was logged this morning, let's see if they can handle the SLA's
I called in to get the battery cover replaced; after only 4 days (!) of light use and stored safely in a sleeve, the brown silky coating on the battery cover was fading away, initially thought is was some dirt, but it appears the "paint" is coming off after only 4 days, wonder how this will look after 4 months of moderate use.!?
So on the phone explaining my 'problem' , the internal speaker died, strange conversation that was, hello...hello... anyone...anyone... Bueller...why aren't you responding..? -glad I didn't loose my temper, the mic was perfectly OK so all I could do is use the handsfree or headset and found another reason to swap the device.
So , the clock is ticking, let's see if support is aligned with marketing and hopefully tomorrow there's a new shiny O-Speed 2x in my hands.
EDIT 13h15: just got off the phone with support, they will send a new device, appointment is arranged for tomorrow afternoon.. I'm impressed
hmmm, today I had the same again (dying speaker, first with alot of noice, then very low volume then entirely dead) only a battery pull seems to help.
Almost sounds like the speaker cables are contacting something....
Anyway will try the VIP service aswell. Let me know how yours goes ?
Mine was replaced this morning as my touch buttons only responded above the icons, not on.
Called monday 10.30, received a call back from support on tuesday 10.35, had a new phone this morning (wednesday) 9.55 am. Not quite the 24 hours new phone, but i did get an appointment for a replacement in +-24hours.
Handed in my phone lose (no box/accessoires) and received one in a box, with charger/cable/headset.
Only thing I was worried about is that the plastic was taken off the backcover already (where is shows how to peel it of if i remember) and the battery was nearly charged, and placed inside the phone already. Doubting how new the 'new' phone was they promised haha.
To conclude it's a great service compared to sending it off for 2 weeks without replacement!
Sounds good, except for the maybe not so new phone. :~
my cleaner threw out the box did you have to show them the barcode of your packaging at all ?
Seems kinda silly...
oh and was yours rooted ? Does it matter ?
Good to know there are refurbished phones floating around as a replacement, I was under the impression they sent out new phones, I'll doublecheck before accepting the phone and check for screen issues and such, I can refuse the swap and apply for a new phone, after all we're VIP's right !
LG's service partner just left and delivered me a brand new device !!
I'm happy to say it all worked out fine, in this case they lived up their promise , the phone is new, not refurbished as far as I can tell, all the protective covers are in place, even the tiny ones over de vol buttons so there's a fair chance this is indeed brand-new.
I'm a happy camper, it worked out fine, within a day a replacement I can't complain.
Time to root and a Ti-restore
is this service only availiable in Netherlands? or is it also availiable in Norway?
jawiz said:
is this service only availiable in Netherlands? or is it also availiable in Norway?
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For the moment only Netherlands.
Belgium and Luxemburg too
Hello fellows,so i have to register on that website to get vip service?
Im live in netherland but not speaking Dutch...
http://www.canyouhandlethespeed.nl/#/serviceform
Choose the third option from the left with text "Registereren voor Vip service" (register for vip service) click the dutch flag next to the yellow button...
Translations of the fields:
From left down to top right down:
Naam = Name
Adres= Address
Postcode= Zip code Plaats= Town
Telefoonnummer = Telephone number
emailadres= obivius email address
Imei nummer = Imei number
Gekocht = purchased by which shop
Aankoopdatum is = Purchase date
Then select the two option and push the yellow button with the text verstuur ;-)
Good luck
Hmm, so far a no go here...
Contacted them yesterday at 10 AM, was told I would be called back, however nothing yet today 3:30 PM (almost 30hrs later).
Called them today a couple of times, still a no go... everything from LG's end seems to be ok, they say, it is the 3rd party "pro assist" that seems to be messing up....
latest call, issue was escalated to LG's management, will get a callback today... let see....
(p.s. problem with the phone is the speaker, which seems to break down during a call with alot of noise)
ok well after 50 hours and several phone calls, i got a "new" phone. It has clearly been used before even the gmail account was still there [email protected]. reset it and will see if it is working better now... Still the call volume is not really good....
At least the speaker issue is not present on this one...
Naadi900 said:
Mine was replaced this morning as my touch buttons only responded above the icons, not on.
Called monday 10.30, received a call back from support on tuesday 10.35, had a new phone this morning (wednesday) 9.55 am. Not quite the 24 hours new phone, but i did get an appointment for a replacement in +-24hours.
Handed in my phone lose (no box/accessoires) and received one in a box, with charger/cable/headset.
Only thing I was worried about is that the plastic was taken off the backcover already (where is shows how to peel it of if i remember) and the battery was nearly charged, and placed inside the phone already. Doubting how new the 'new' phone was they promised haha.
To conclude it's a great service compared to sending it off for 2 weeks without replacement!
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Hmmm Naad... think it was [email protected]... looks like i got your previous phone
Hmm and it still has your issue, not reacting to touch buttons on the buttons only above...
Arawac said:
ok well after 50 hours and several phone calls, i got a "new" phone. It has clearly been used before even the gmail account was still there [email protected]. reset it and will see if it is working better now... Still the call volume is not really good....
At least the speaker issue is not present on this one...
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Arawac, oh man, I wish you weren't going through this silly phone exchange mess. Is there any way you could e-mail the previous owner & ask why he returned his phone? Therefore, when you contact LG again, use it as leverage now *knowing* you were sent a phone that perhaps wasn't fixed to begin with.
fen_nyc said:
Arawac, oh man, I wish you weren't going through this silly phone exchange mess. Is there any way you could e-mail the previous owner & ask why he returned his phone? Therefore, when you contact LG again, use it as leverage now *knowing* you were sent a phone that perhaps wasn't fixed to begin with.
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Lol i think I know, and i told them as soon as I found out ! The phone still has the same issue as the previous owner and wasnt even wiped, in fact on the internal sd i can find whatsapp conversations !!!! (and readable)
So yes i do think this is a painfull issue, considering privacy regulations and the whole VIP service idea....
Offcourse I was send to call pro-assist by LG, who after trying to reach the right person told me I would be called back.... (offcourse it doesnt happen)...
What a painfull mess. I hope i never have to use the service...
Wow wtf. I sent you a private message. Yes was my phone. Yes my issues. Didn't hard reset because they picked it up when I was about to take a shower haha... I'm gonna call LG first thing in the morning and respond not well. Messed up this. Sorry you got a faulty phone.
Just one thing.. is your IMEI number by any chance 356***-**-006608-8 with serial number 102KPAE0***08?! I have the original box here... with that on there!
Sent from my LG-P990 using XDA App
Naadi900 said:
Wow wtf. I sent you a private message. Yes was my phone. Yes my issues. Didn't hard reset because they picked it up when I was about to take a shower haha... I'm gonna call LG first thing in the morning and respond not well. Messed up this. Sorry you got a faulty phone.
Just one thing.. is your IMEI number by any chance xxxxxxxxxxxxxx with serial number xxxxxxxxxxxxxx?! I have the original box here... with that on there!
Sent from my LG-P990 using XDA App
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xxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxx
LOL yes , I knew it !!!
trust me wont mess around with your data ....
But is to crazy for words they just gave me the phone you handed in to them... rly it is an blamage... One thing needs to be clear it might not be LG directly responsible for this but that Pro-Assist that does this..... wonder what they do to new phones they get from LG ???
All in all quite amazing and good a forum like this exists and we are both on it
Guys,
Strip emails, serial numbers and IMEI's from your posts now! Seriously, never publish this stuff, it will get cloned like tomorrow...
To your VIP issue... well I'm here too and that's illegal here in NL!!!!!!!! Man, they should get caned and both of you can get € for this!
Escalate within LG (forget about the other company) and keep going until they give you something really cool (like a guaranteed free handset upgrade in 12 months!).

Handtec Returns? - magnetic charging "module" pulled out of phone

Hi all,
I imported a Z3 Compact from Handtec and received around 10/3 or so - so about 3 weeks ago. I noticed over the weekend that the magnetic charger wasn't charging my phone, and then after looking at it and playing with it a little bit, the magnetic charger was lifting a the charging section "module" out of the phone... and then it came out entirely. Looks like it's just glued in. I looked around and it looks like this is a semi-rare issue (as I had to look on z2 forums etc) and so probably a manufacturing thing. I contacted Handtec and they accepted a return, but with return type "repair". At this point I'd rather get a refund and order from Sony USA if I still intend to keep this phone. I saw the one page on returns on their website and it's pretty vague and mentions 14 days, but then after some googling I came across their terms and conditions that state that i have 30 days to return for a refund - can anyone with experience here confirm what's real here? I want to push the issue if I'm within my rights.
Thanks.
edit: i think i'm wrong - it looks like it's just 14 days. i guess i'll post a response if anything else changes here.
mohlsen8 said:
Hi all,
I imported a Z3 Compact from Handtec and received around 10/3 or so - so about 3 weeks ago. I noticed over the weekend that the magnetic charger wasn't charging my phone, and then after looking at it and playing with it a little bit, the magnetic charger was lifting a the charging section "module" out of the phone... and then it came out entirely. Looks like it's just glued in. I looked around and it looks like this is a semi-rare issue (as I had to look on z2 forums etc) and so probably a manufacturing thing. I contacted Handtec and they accepted a return, but with return type "repair". At this point I'd rather get a refund and order from Sony USA if I still intend to keep this phone. I saw the one page on returns on their website and it's pretty vague and mentions 14 days, but then after some googling I came across their terms and conditions that state that i have 30 days to return for a refund - can anyone with experience here confirm what's real here? I want to push the issue if I"m within my rights.
Thanks.
edit: i think i'm wrong - it looks like it's just 14 days. i guess i'll post a response if anything else changes here.
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Click to collapse
Sucks and is weird. Keep us posted. Contact Sony U.S. too and see if they will help....
Sent from my D5803
phositadc said:
Sucks and is weird. Keep us posted. Contact Sony U.S. too and see if they will help....
Sent from my D5803
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I'm glad you mentioned trying Sony USA. Based on what I read, I thought they were just telling people who imported to go take a hike, so I wasn't even going to go there, but I just got off the phone with them and they gave me no issue whatsoever giving me an RMA. 14 business day turnaround time.. average time.. but whatever. It's better all around than dealing with shipping back to Handtec and having them ship to Sony.
mohlsen8 said:
I'm glad you mentioned trying Sony USA. Based on what I read, I thought they were just telling people who imported to go take a hike, so I wasn't even going to go there, but I just got off the phone with them and they gave me no issue whatsoever giving me an RMA. 14 business day turnaround time.. average time.. but whatever. It's better all around than dealing with shipping back to Handtec and having them ship to Sony.
Click to expand...
Click to collapse
Awesome good to know. I've seen 3 reports (including you) if people trying to get support from Sony U.S.A., and now 2 were successful.
Sent from my D5803
phositadc said:
Awesome good to know. I've seen 3 reports (including you) if people trying to get support from Sony U.S.A., and now 2 were successful.
Sent from my D5803
Click to expand...
Click to collapse
I never received my RMA info from Sony so I had to go into another chat with a rep. This one was a little more interested in location information. Sounds like everything is ok still but he added the below. Got the RMA email while on the phone with him.
"
Me: Ok. Then everything is set and I just follow those instructions? I think I just received the email
Agent: Yes, that is correct sir, don't you worry, but I need to clarify that since your phone is from UK, the service center does not have a time frame to return it back from repair becuase they could be requesting parts to the original market that the phone was made for
Me: Ok. Would it be much longer than a usual time frame?
Agent: Yes, that is correct, the regular time frame would be 14 business days but in this case it will be longer than that, we cannot specify how long
"
in case anyone cares, sony received phone on 10/30, logged it 10/31 (this is their "received" date), and shipped it back out to me on 11/04. looks pretty good now, so we'll see. there was zero communication throughout this. it would've been nice to know they received the phone, and also that they shipped it back - it sat with UPS for 2 extra days because they couldn't deliver and i didn't see the door tag. so i'd recommend anyone in my situation to follow-up with them frequently.
mohlsen8 said:
in case anyone cares, sony received phone on 10/30, logged it 10/31 (this is their "received" date), and shipped it back out to me on 11/04. looks pretty good now, so we'll see. there was zero communication throughout this. it would've been nice to know they received the phone, and also that they shipped it back - it sat with UPS for 2 extra days because they couldn't deliver and i didn't see the door tag. so i'd recommend anyone in my situation to follow-up with them frequently.
Click to expand...
Click to collapse
And the waiting continues. I sent it in with a SIM tray, and it was returned without one, making it unusable as a phone. Had to contact them, setup another RMA, was given another 14 business day turnaround time, all for them to send me the little black piece of plastic they removed when I sent my phone to them. This is all unbelievable. I've owned the phone for all of 4-5 weeks.
Either use Twitter or carpet bomb them via email
Sent from my D5803 using XDA Free mobile app
mohlsen8 said:
And the waiting continues. I sent it in with a SIM tray, and it was returned without one, making it unusable as a phone. Had to contact them, setup another RMA, was given another 14 business day turnaround time, all for them to send me the little black piece of plastic they removed when I sent my phone to them. This is all unbelievable. I've owned the phone for all of 4-5 weeks.
Click to expand...
Click to collapse
still ongoing. they stopped responding to my emails for the last 3 or 4 days. finally i got into a chat with them and really gave them an earful about how this should've been a simple, quick thing. the guy followed up with me after the chat and let me know that he received a tracking number that shows it was delivered already the night before. again, no communication there.
then i get the package, open it up and it's a Micro SIM tray.... not Nano SIM. you think they would know this. now I'm back to waiting for them to respond to me. this is a f*cking sh*tshow at this point.
mohlsen8 said:
still ongoing. they stopped responding to my emails for the last 3 or 4 days. finally i got into a chat with them and really gave them an earful about how this should've been a simple, quick thing. the guy followed up with me after the chat and let me know that he received a tracking number that shows it was delivered already the night before. again, no communication there.
then i get the package, open it up and it's a Micro SIM tray.... not Nano SIM. you think they would know this. now I'm back to waiting for them to respond to me. this is a f*cking sh*tshow at this point.
Click to expand...
Click to collapse
Oh my god, are you ****ing kidding?
Sent from my D5803 using XDA Free mobile app
tudork said:
Oh my god, are you ****ing kidding?
Sent from my D5803 using XDA Free mobile app
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Click to collapse
Nope. Figured I'd check in and update this again. It's been 43 days since I sent my phone in. About 30-35 days of looking at it as a paperweight on my desk. I spent a few weeks emailing and calling a few times a day. I was promised that a manager would call me back multiple times, but no one ever did. One day in the last week of November, I called at 9am, was promised a manager would call me back. No one did. Called at 2pm, the person on the phone set up a time for a manger to call me back - at 3. No one called. Called back at 4pm, and had someone say they were personally taking ownership of my case and convince me that they were going to do everything they could to help me, even gave me their name. Not like it helped when I emailed or called after that. I've been tweeting to Sony Support and Sony Xperia and they took my info but that was it really. Late last week a guy named Josh from Consumer Relations called me and said he was following up on a phone survey I took after one of my calls.. basically where I trashed Sony and their customer service and begged someone to call me. He told me he was having a SIM Tray overnighted to me. And he did... and actually, there were two UPS packages sent again (first time there were two of the same sent as well for some weird reason). Awesome... until I opened the packages and found Micro SIM Trays again. Even explaining this to him and how I needed Nano didn't get me anywhere. I don't have a direct number to this guy, the only number connects to a voicemail system where you leave a message, but anyway I called from the UPS parking lot and left a message and haven't heard from him yet. That was yesterday morning. I've received 4 Micro SIM Trays and have been blown off and ignored for going on 2 months soon. Now I guess I'm doing what I should've done a month ago - buy from China on Ebay.
F*ck you Sony. You f*cking suck, hard. And lost a customer. I hope my post helps someone else not deal with this complete bullsh*t. It gets tossed around a lot, but seriously, this is by far the worst customer service I've ever experienced. By far.
mohlsen8 said:
F*ck you Sony. You f*cking suck, hard. And lost a customer. I hope my post helps someone else not deal with this complete bullsh*t. It gets tossed around a lot, but seriously, this is by far the worst customer service I've ever experienced. By far.
Click to expand...
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You should post your experience with Sony to their facebook pages.
Peeveli said:
You should post your experience with Sony to their facebook pages.
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Maybe, as yet another last ditch effort. They don't allow wall posts to be public, so who knows if they read them at all.
Edit: Yes, they are public. Nice. G+ is a nice public place too.
does anyone know of any sony email addresses i could use? i looked around, but they do as good a job hiding that stuff as they have for customer service for me. i sent a detailed account of my experience to [email protected] as well as posting on Sony Xperia's facebook page. i wish i had more email addresses to bombard.
Just keep it up, you will soon be able to open up a store selling micro sim trays. This is freaking unbelievable.
Sent from my D5803 using XDA Free mobile app
Wow, I am actually having the EXACT same problem.
Also preordered from Handtec, and was using a Magector adaptor from Amazon, and noticed that it stopped working some nights and that it was coming out.
I am so happy that Sony USA helped you, I was worried I was out of luck unless I was willing to send it back to the UK.
Gonna call them today and see if I can get mine fixed too!
Do you know if they sent you a different phone back or the same one?
Edit: Didn't see all the problems you were having with the sim car tray though.
Going to keep it when I send it back...
Alex2x3 said:
Wow, I am actually having the EXACT same problem.
Also preordered from Handtec, and was using a Magector adaptor from Amazon, and noticed that it stopped working some nights and that it was coming out.
I am so happy that Sony USA helped you, I was worried I was out of luck unless I was willing to send it back to the UK.
Gonna call them today and see if I can get mine fixed too!
Do you know if they sent you a different phone back or the same one?
Edit: Didn't see all the problems you were having with the sim car tray though.
Going to keep it when I send it back...
Click to expand...
Click to collapse
Yeah I had the same problem - the magnector adapter on amazon pulled the charging port out of my phone after 3 weeks of use. Definitely keep your SIM Tray!
My issue is actually resolved now as of today, 45 days into this mess. The Consumer Relations guy Josh eventually called me back around 3:30pm yesterday and said he was out of the office until then, and that he was going to call the service center because it seemed like they had a part number wrong - he was looking it up while on the phone with me and they had the part listed for all of the z models. Who knows if that's real because when he called back with the tracking number for a new overnight delivery, I could see the info had been sent to Fedex at 11:49am. So who knows. Especially because yesterday morning I typed up a huge detailed account of every interaction I've had with Sony since October and posted it on Facebook, G+, their consumer relations site, and the one email I found.
Anyway, I got the correct SIM tray this morning, so I'm just glad this is finally resolved. If it weren't for the SIM tray sh*tshow, I would've said this was great customer service. Phone was back in my hands in like a week and a half. And even after that, they sent me that first Micro SIM tray in like 4 or 5 days. But after that they were completely incompetent. F*ck you Sony.
To answer your questions, yes I got the same phone back. I had a tempered glass screen protector on it and it came back with it... but looks like it got some pretty hard pressure on the one corner because it's noticeably... different. Hard to describe. Like oily, if you press down hard on it you can see the impression.. it has a permanent impression across the triangular corner. Also I took a picture of the About Phone screen/IMEI before sending in to confirm.
In case you or someone else who is reading this could use it, here's all the other means of contacts I found:
[email protected]
-It doesn't look like they respond (or even check? I don't know). A lot of others saying the same thing, even though they're directed to email them at the forum site below.
http://community.sony.com/t5/Customer-Relations/bd-p/customer-relations
-This looks kind of helpful.. they at least have mods who seem to be responding and putting people in touch with people who can help them. Also great for a fun read on just how god awful their customer service really is.
Sony Xperia Customer Relations (866) 737-3366
-This dumps you into a generic voicemail. My guy's name was Josh, so I'd just say this message is for him, etc. This was how I was finally able to get this resolved.
mohlsen8 said:
Y
Anyway, I got the correct SIM tray this morning, so I'm just glad this is finally resolved. If it weren't for the SIM tray sh*tshow, I would've said this was great customer service. Phone was back in my hands in like a week and a half. And even after that, they sent me that first Micro SIM tray in like 4 or 5 days. But after that they were completely incompetent. F*ck you Sony.
To answer your questions, yes I got the same phone back. I had a tempered glass screen protector on it and it came back with it... but looks like it got some pretty hard pressure on the one corner because it's noticeably... different. Hard to describe. Like oily, if you press down hard on it you can see the impression.. it has a permanent impression across the triangular corner. Also I took a picture of the About Phone screen/IMEI before sending in to confirm.
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God damn, really seems like their customer service is ****ed.
Kinda scaring me from even dealing with them...
Do you think our magnetic ports were defective, as in are you going to keep using the magnetic charger?
I love the feature but don't want to **** up my port every month...
Did you call that number and leave a voice mail from the start, or should I start with their customer service number first?
Alex2x3 said:
God damn, really seems like their customer service is ****ed.
Kinda scaring me from even dealing with them...
Do you think our magnetic ports were defective, as in are you going to keep using the magnetic charger?
I love the feature but don't want to **** up my port every month...
Did you call that number and leave a voice mail from the start, or should I start with their customer service number first?
Click to expand...
Click to collapse
i'd probably go through official channels first. they seemed helpful enough when the problem was easy for them to tackle. not sure the people at the number would appreciate a cold call right away either. but hey, F 'em after my experience. that's why i posted it. most everyone I talked to at normal customer service was always nice. they just either lie, have too much on their plate, or both. josh at that number was nice and seemed to be pretty genuine and interested in getting my issue resolved.
i'm going to keep using the magnetic charger. i dunno, this is part of the reason i got the phone. i would've preferred qi, but this is a runner-up for me. no way am i taking off the port covers every day, they'll never last doing that. at least i don't think, never had a phone like this before.
but something to probably keep in mind is that the phone wasn't designed to be use with these third party chargers (so leave that out if sony asks, hah). the only magnetic charging things sony makes are the docks, i believe. there's no pulling and twisting with the magnets that i know i was doing before this happened. heck, i was using my phone here and there while it was charging.. moving it around like that had to put some pressure on it. i just never thought the thing would pop out like it did. i'm going to at least be more careful to not bother it while it's attached now.
good luck & god speed.
same issue
MagNector X2

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