Database Develop

Devolucion de mi lg optimus 2x

TODAY DEVOLUTION MY OPTIMUS 2X BECAUSE IN FOR MONS LG SPAIN NEVER SOLUTIONS...VERY BAD SERVICE LG SPAIN
Enviado desde mi HTC Desire THE BEST

Ok....
Sent from my LG Optimus 2x using XDA Premium App

HerrKuk said:
Ok....
Sent from my LG Optimus 2x using XDA Premium App
Click to expand...
Click to collapse
L
Trolololol!
Sent from my Optimus 2X using Tapatalk

zeroobyte said:
TODAY DEVOLUTION MY OPTIMUS 2X BECAUSE IN FOR MONS LG SPAIN NEVER SOLUTIONS...VERY BAD SERVICE LG SPAIN
Enviado desde mi HTC Desire THE BEST
Click to expand...
Click to collapse
¿Que ha ido tan mal?
What was sk bad about it?

Forgive all if you've had in unknown but until I've fixed the issue thought to be a little cautious with the only comment my great anger with LG VALENCIA SPAIN SAT, and the alleged perpetrator VA Also I'll be a bit lengthy.
In the month of April as many here bought the LG terminal OPTIMUS 2X P990, excited to be the first dual-core, that does not remove anyone.
From the moment I arrived I carry the typical start and begin to use it, and set up the whole issue and the radio. The day after receiving it walking down the street listening to the radio, I notice that hangs would not release the button or anything, I can only remove battery cover and wait five seconds and put it back. A mosque as so many here in the week I get to spend up to five times, reading through the forums and other contact LG service through its Internet chat, they told me to call at 902500224, (which is not a phone call is free and each one nailed) I took notice and told me first to initiate this sequence (1809 # * 990 #) and activate the options of the Log to record what was happening, I was going to send a new terminal to directly manage the change that defective within three four days back and give receipt on the defective, we draw from the box and ZAS surprise when it detects that the phone was not supposed NEW, was repaired and presented as a big scratch on the side control volume and another at the entrance auricurales, I call and I get in touch and tell them I send the photo subject even with the scratches, I say they will study the change because I told them that I have not bought a phone second hand that is not new. Well handled the change again, after another fifteen or twenty days finally received the change, but first I did send the terminal scratched and then they sent me the new ... I draw from the box install programs do everything perfect test well all good, I download some games in HD and of course my nephew who likes my phone almost like me tells me to connect to my full HD TV to see it on TV and play with great surprise that When connecting the phone went TELE BLACK DEATH NOTE AND SUDDENLY THE PHONE AS temperature 60 degrees take off running .... .... Cable ñosssssssss battery cover and leave to cool, I put the battery and not turn on, charge the battery and starts charging but the charger is soon on fire too, the phone starts but gets hot and shuts down, and the battery does not last two seconds or my luck .... GO ... that step the HDMI cable was shorted ****ed NEW ORIGINAL LG ..... ALMOST charge my FullHD TV ... call LG again running VALENCIA SPAIN I tell them the problem and are amazed, especially when I explained to them that if this problem as more users would have a bomb but, apart from the restarts and crashes for nothing .... all this with a lot of calls on my part to this service with the high cost involved, imagine since April and the month we are, then you hit all processing mobile phone will come and bang the phone .... supposedly new as they say in the amount of emails they send me since they assure me by email that the terminal is new and others, because when it comes the messenger home I see that the box does not weigh anything, and tell the messenger without pick who removed the terminal box and there is nothing under the weight inside (think honestly that have put the phone in your course), I call another Once I tell them the issue calls to the voicemail to report the alleged robbery or theft, and LG SPAIN .... nothing again to wait about twenty more days until a fortnight now, when I finally get the last terminal , ALLEGED TO NEW AS THEIR EMAILS, good for nothing when you remove the protective plastic receipt and see that underneath the front camera is a small hair, and screw down the antenna on the rear two screws retightened see me mosque more than hell, it was supposedly a new terminal, well I start it and start using it and WHAM you hit restart, I'll call and restart, I put the radio and lock, let it idle for a while I get it hang and bang drums .... had to remove the latest installed 10ve, angry ranting again call the service that the terminal was not new JV coach told me that they are not required to change a new one, but repaired AS I HAVE PURCHASED FROM VODAFONE to a new terminal ... it is what it is, speak with the department and as we call it .... uffff ... a day goes by and nothing and I with my ladrillito go, I'll call and picks up the phone, Mr. RT very polite and amazed as I did in the past very nice good answers at all times and not to worry I already changed the terminal once again this new talk of Mr. always the other not, we like that between they blend the words and everyone throws a different ball, my impression ... the next day (by the way The Times called Ask RESPONSIBLE FOR THE SAT AND I SAID THAT ALL WERE THE SAME, LIGHT TAN TO LOOK GAVE ME MOSQUE LONG, but I assure you IN NO TIME HIGH REPEAT His voice, disrespect, ACCEPT ALL TIMES IN ALL ITS TERMS), because that next day I called Mr. VA and tell me you're sorry but you are not going to charge more than my terminal, as if I already have changed four times, including theft over messaging, and that they could not do anything, let it spent the law of consumption of the lining, as it says but if I only had problems, I purchased a new terminal, he was happy with and now have left me lying helpless and humiliated further with an incredible economic damage calls made and end all ... as if what we have ... for nothing ... UNTIL THE SAD STORY HERE SAT LG VALENCIA or better yet with LG, is that as your terminal has a fault of origin I have researched do not change that until they solve the plates do not really, however much the final update .... as I have no reason, so let me LG SPAIN. WHY MY my indignation and angry and sent me to USE THEY DO NOTHING MORE ...
I just contacted Vodafone, and discuss the problem a South American lady tells me it can not do anything to KEEP FIGHTING WITH LG, I say again and again that the seller is responsible and not say Vodafone SAT, hang me for nothing call again ask department casualties, another tells me that Mr. South America can not do anything and will use ... as nothing in the end .... pissed off and ask you to call me through the claims department at the end light after the tunnel, I have tried all the trouble I apologize and without hesitation to tell the terminal was 2X LG OPTIMUS tell me to send it to us we will refund the points, we pay postage and I will make up some way off or something so the damage .... THANKS VODAFONE back and repeat .... and sorry and I apologize to the ABOVE IF YOU HAVE SOMETHING BUT bother UNDERSTAND MY MY DISAPPOINTMENT WITH angry and LG, a brand HAS SPENT MILLIONS WORLDWIDE MOMENTUM IN YOUR MOBILE PHONE ANDROID AND DOUBLE CORE, many millions have gone to FRET INCOMPETENT BY A SERVICE, AND EVEN MORE BUGS WITH A SOURCE TERMINAL TO STILL HAVE NOT SOLVED ... REPEAT THAT AGAIN .. AND I apologize to the girl in this FORUM IF YOU have not bothered ....
A SALUTE ..... NO MORE
PS: Of course I will be here to help with questions, not as others have said that if I have the terminal and I go here ....: Mad:

Has anyone really been far even as decided to use even go want to do look more like?

zeroobyte said:
Forgive all if you've had in unknown but until I've fixed the issue thought to be a little cautious with the only comment my great anger with LG VALENCIA SPAIN SAT, and the alleged perpetrator VA Also I'll be a bit lengthy.
In the month of April as many here bought the LG terminal OPTIMUS 2X P990, excited to be the first dual-core, that does not remove anyone.
From the moment I arrived I carry the typical start and begin to use it, and set up the whole issue and the radio. The day after receiving it walking down the street listening to the radio, I notice that hangs would not release the button or anything, I can only remove battery cover and wait five seconds and put it back. A mosque as so many here in the week I get to spend up to five times, reading through the forums and other contact LG service through its Internet chat, they told me to call at 902500224, (which is not a phone call is free and each one nailed) I took notice and told me first to initiate this sequence (1809 # * 990 #) and activate the options of the Log to record what was happening, I was going to send a new terminal to directly manage the change that defective within three four days back and give receipt on the defective, we draw from the box and ZAS surprise when it detects that the phone was not supposed NEW, was repaired and presented as a big scratch on the side control volume and another at the entrance auricurales, I call and I get in touch and tell them I send the photo subject even with the scratches, I say they will study the change because I told them that I have not bought a phone second hand that is not new. Well handled the change again, after another fifteen or twenty days finally received the change, but first I did send the terminal scratched and then they sent me the new ... I draw from the box install programs do everything perfect test well all good, I download some games in HD and of course my nephew who likes my phone almost like me tells me to connect to my full HD TV to see it on TV and play with great surprise that When connecting the phone went TELE BLACK DEATH NOTE AND SUDDENLY THE PHONE AS temperature 60 degrees take off running .... .... Cable ñosssssssss battery cover and leave to cool, I put the battery and not turn on, charge the battery and starts charging but the charger is soon on fire too, the phone starts but gets hot and shuts down, and the battery does not last two seconds or my luck .... GO ... that step the HDMI cable was shorted ****ed NEW ORIGINAL LG ..... ALMOST charge my FullHD TV ... call LG again running VALENCIA SPAIN I tell them the problem and are amazed, especially when I explained to them that if this problem as more users would have a bomb but, apart from the restarts and crashes for nothing .... all this with a lot of calls on my part to this service with the high cost involved, imagine since April and the month we are, then you hit all processing mobile phone will come and bang the phone .... supposedly new as they say in the amount of emails they send me since they assure me by email that the terminal is new and others, because when it comes the messenger home I see that the box does not weigh anything, and tell the messenger without pick who removed the terminal box and there is nothing under the weight inside (think honestly that have put the phone in your course), I call another Once I tell them the issue calls to the voicemail to report the alleged robbery or theft, and LG SPAIN .... nothing again to wait about twenty more days until a fortnight now, when I finally get the last terminal , ALLEGED TO NEW AS THEIR EMAILS, good for nothing when you remove the protective plastic receipt and see that underneath the front camera is a small hair, and screw down the antenna on the rear two screws retightened see me mosque more than hell, it was supposedly a new terminal, well I start it and start using it and WHAM you hit restart, I'll call and restart, I put the radio and lock, let it idle for a while I get it hang and bang drums .... had to remove the latest installed 10ve, angry ranting again call the service that the terminal was not new JV coach told me that they are not required to change a new one, but repaired AS I HAVE PURCHASED FROM VODAFONE to a new terminal ... it is what it is, speak with the department and as we call it .... uffff ... a day goes by and nothing and I with my ladrillito go, I'll call and picks up the phone, Mr. RT very polite and amazed as I did in the past very nice good answers at all times and not to worry I already changed the terminal once again this new talk of Mr. always the other not, we like that between they blend the words and everyone throws a different ball, my impression ... the next day (by the way The Times called Ask RESPONSIBLE FOR THE SAT AND I SAID THAT ALL WERE THE SAME, LIGHT TAN TO LOOK GAVE ME MOSQUE LONG, but I assure you IN NO TIME HIGH REPEAT His voice, disrespect, ACCEPT ALL TIMES IN ALL ITS TERMS), because that next day I called Mr. VA and tell me you're sorry but you are not going to charge more than my terminal, as if I already have changed four times, including theft over messaging, and that they could not do anything, let it spent the law of consumption of the lining, as it says but if I only had problems, I purchased a new terminal, he was happy with and now have left me lying helpless and humiliated further with an incredible economic damage calls made and end all ... as if what we have ... for nothing ... UNTIL THE SAD STORY HERE SAT LG VALENCIA or better yet with LG, is that as your terminal has a fault of origin I have researched do not change that until they solve the plates do not really, however much the final update .... as I have no reason, so let me LG SPAIN. WHY MY my indignation and angry and sent me to USE THEY DO NOTHING MORE ...
I just contacted Vodafone, and discuss the problem a South American lady tells me it can not do anything to KEEP FIGHTING WITH LG, I say again and again that the seller is responsible and not say Vodafone SAT, hang me for nothing call again ask department casualties, another tells me that Mr. South America can not do anything and will use ... as nothing in the end .... pissed off and ask you to call me through the claims department at the end light after the tunnel, I have tried all the trouble I apologize and without hesitation to tell the terminal was 2X LG OPTIMUS tell me to send it to us we will refund the points, we pay postage and I will make up some way off or something so the damage .... THANKS VODAFONE back and repeat .... and sorry and I apologize to the ABOVE IF YOU HAVE SOMETHING BUT bother UNDERSTAND MY MY DISAPPOINTMENT WITH angry and LG, a brand HAS SPENT MILLIONS WORLDWIDE MOMENTUM IN YOUR MOBILE PHONE ANDROID AND DOUBLE CORE, many millions have gone to FRET INCOMPETENT BY A SERVICE, AND EVEN MORE BUGS WITH A SOURCE TERMINAL TO STILL HAVE NOT SOLVED ... REPEAT THAT AGAIN .. AND I apologize to the girl in this FORUM IF YOU have not bothered ....
A SALUTE ..... NO MORE
PS: Of course I will be here to help with questions, not as others have said that if I have the terminal and I go here ....: Mad:
Click to expand...
Click to collapse
Im here not there if trees were not thin you'd be bee and I'd be wasp, once upon a tree under ground there was a sound, round on the ground bound was it fertilizer on the car next to the moon you loon hear that tune u baboon goon.
If my answer is not straight forward try searching for you answer here:-
www.google.com

zeroobyte said:
TODAY DEVOLUTION MY OPTIMUS 2X BECAUSE IN FOR MONS LG SPAIN NEVER SOLUTIONS...VERY BAD SERVICE LG SPAIN
Enviado desde mi HTC Desire THE BEST
Click to expand...
Click to collapse
Forgive this woman is alone and has no boyfriend.

[Q] Random power off

Hey guys,
Firstly, I will admit from the start my phone has been dropped a couple of times but from around knee height at most...
I bought a contract, of which I am 2 months into, and in the last 2 weeks my phone keeps turning off randomly and wont turn on. Only sometimes when I remove the battery and sim card even, that it turns back on again. Its really frustrating, especially that I'm moving home in the next few weeks and agencies cant call me.
I am wondering if I can somehow go to the store of the company I bought it from and ask for a new one or a different phone?
I am happy to pay the difference for a galaxy note 2 dare I say which was my original choice but the LG was £10 less a month. Only thing is I purchased it online?
Many thanks to any help or advice on what might be causing this?!
Marc

mS_Design said:
Hey guys,
Firstly, I will admit from the start my phone has been dropped a couple of times but from around knee height at most...
I bought a contract, of which I am 2 months into, and in the last 2 weeks my phone keeps turning off randomly and wont turn on. Only sometimes when I remove the battery and sim card even, that it turns back on again. Its really frustrating, especially that I'm moving home in the next few weeks and agencies cant call me.
I am wondering if I can somehow go to the store of the company I bought it from and ask for a new one or a different phone?
I am happy to pay the difference for a galaxy note 2 dare I say which was my original choice but the LG was £10 less a month. Only thing is I purchased it online?
Many thanks to any help or advice on what might be causing this?!
Marc
Click to expand...
Click to collapse
A couple drops shouldn't cause this unless you're really unlucky, I dropped mine from the bench on the second day of owning it and freaked though luckily not a mark on it. I would say it's probably a fault so yeah try and return it, if it's bought online get in touch with the customer service team, most sites will have the phone number somewhere or it may be on your invoice. Check for damage or loose connections around the battery first though, good luck!
Sent from my LG-P880 using Tapatalk 2

@non4 said:
I would say it's probably a fault so yeah try and return it, if it's bought online get in touch with the customer service team, most sites will have the phone number somewhere or it may be on your invoice. Check for damage or loose connections around the battery first though, good luck!
Sent from my LG-P880 using Tapatalk 2
Click to expand...
Click to collapse
I was looking around the device but nothing is visible. I went to carphone warehouse store and they said they have to send it to LG. I will be able to tell if its a replacement or not as mine had a little dink taken out of the frame..ahh well, now two weeks of waiting to do.
They offered me a replacement phone as I went to leave like they forgot and I got a simple looking Samsung with chunky buttons! XD love retro style!
Thankyou for the advice,
Marc

mS_Design said:
I was looking around the device but nothing is visible. I went to carphone warehouse store and they said they have to send it to LG. I will be able to tell if its a replacement or not as mine had a little dink taken out of the frame..ahh well, now two weeks of waiting to do.
They offered me a replacement phone as I went to leave like they forgot and I got a simple looking Samsung with chunky buttons! XD love retro style!
Thankyou for the advice,
Marc
Click to expand...
Click to collapse
You're welcome! When I was with carphone I brought in my HTC desire z (now drowned in the toilet one drunken night) Because it was not receiving messages, and I had updated it to 2.2.1 which made it impossible to root. When I came back to the store after my holiday I was thrilled to find a brand new phone (gave me the old backplate back though, cheapskates) with the original rootable 2.2! I proceeded to root and flash my first ever ROM, cm7, crapped myself cos I bricked it, then realized I had just forgot to wipe data! Booted into cm7 and never looked back, I can't stand unrooted devices! hopefully they send you a new one, that sort of fault usually does get a new one as its hard to detect the source of the issue, good luck!
Sent from my LG-P880

Is it OK to complain about Motorola service?

I know this is about the PHONE...but its quality and likableness have been dramatically reduced by the awful Motorola customer service. Thus far I have yet received one workable solution. On the phone they normally kick me to another department or play some robot answer. With live chat and email I always get the exactly the same answer...sorry about the inconvenience, we will our best to assist and then lots of phone numbers being listed.
And all accessories do not deliver on time...
Am I alone on this?

No. Not alone
Customer service has been absolutely horrible for quite a few people.
They really need to train the call center people better, give them more power to solve problems.
Never promise to call someone back. Putting them on hold until someone can get on the line to solve the problem is always better.

Good customer support is becoming more and more rare these days. I think the only people who have been helpful is the GoDaddy phone support... and support for a Wordpress plugin called Nimble Porfolio. They're awesome. Everything else has been so disappointing... AT&T, Motorola, Google, etc etc. You name it, chances are their customer support sucks.

gunnyman said:
No. Not alone
Customer service has been absolutely horrible for quite a few people.
They really need to train the call center people better, give them more power to solve problems.
Never promise to call someone back. Putting them on hold until someone can get on the line to solve the problem is always better.
Click to expand...
Click to collapse
Looking into my wifi issue, they asked if I had another phone I could talk to them on while I wiped the cache partition. When I asked if they could call me in an hour (I had no idea how long it would really take me and was growing tired of their BS) they said I had to call back.
Granted this was after I almost ripped level 1's head off because my cat had accidentally run across the keyboard, deleting the reference number and they couldn't find it again and actually admonished me for losing it. ("If you had kept the number you'd already be talking to level 2 sir")
I've given up on Moto support, just going off what I find here.
Oh and the chat said the Idle Battery Drain issue was "Common to all Android Phones"

I agree with you guys customer service has been horrible. I ordered my Moto X through Moto Maker on the 1st and recieved my phone on the 5th. Which was awesome except the phone they sent me was defective. The touch screen would not repsond to touch. I actually am not able to turn it off (It's still on right now) I called customer service and they did not believe me that the phone was bad right out of the box and they asked me if i dropped it and asked me to reboot and do all sorts of stuff to the phone even though I kept telling them the touch screen was not responsive. They finally gave me 2 options the fast way or the slow way. They said I could pay full price for a new phone and send back the defective one and once they got that they would refund me. My second option was to mail back my new defective phone and wait a week or 2 until they send me the new code to order another phone. After I told them I'm not sure of their quality anymore the operator assured me the new phone they were sending me would be guaranteed to work. I asked why my first phone wasn't guaranteed to work she politely informed me that they were still not sure if it didn't work and that I may not know how to use my phone.
This customer service experience is sad and I expected more for Motorola besides a $ 25 Google play gift card. Now I'm out $1,000 and still don't have a working Moto X.

EggNogg421 said:
I agree with you guys customer service has been horrible. I ordered my Moto X through Moto Maker on the 1st and recieved my phone on the 5th. Which was awesome except the phone they sent me was defective. The touch screen would not repsond to touch. I actually am not able to turn it off (It's still on right now) I called customer service and they did not believe me that the phone was bad right out of the box and they asked me if i dropped it and asked me to reboot and do all sorts of stuff to the phone even though I kept telling them the touch screen was not responsive. They finally gave me 2 options the fast way or the slow way. They said I could pay full price for a new phone and send back the defective one and once they got that they would refund me. My second option was to mail back my new defective phone and wait a week or 2 until they send me the new code to order another phone. After I told them I'm not sure of their quality anymore the operator assured me the new phone they were sending me would be guaranteed to work. I asked why my first phone wasn't guaranteed to work she politely informed me that they were still not sure if it didn't work and that I may not know how to use my phone.
This customer service experience is sad and I expected more for Motorola besides a $ 25 Google play gift card. Now I'm out $1,000 and still don't have a working Moto X.
Click to expand...
Click to collapse
Oh man, I am so sorry to hear this. Hope you can get a workable phone soon.
p.s. I do not know whether I should laugh or mad when I read that she implied you did not know how to use oh my!

freeintruth said:
Oh man, I am so sorry to hear this. Hope you can get a workable phone soon.
p.s. I do not know whether I should laugh or mad when I read that she implied you did not know how to use oh my!
Click to expand...
Click to collapse
The "user is an idiot" is a typical mind set in ATT/Motoland

i can't even begin to describe the scars i have from dealing with their Support. it's chaotic and confusing.

Handtec Returns? - magnetic charging "module" pulled out of phone

Hi all,
I imported a Z3 Compact from Handtec and received around 10/3 or so - so about 3 weeks ago. I noticed over the weekend that the magnetic charger wasn't charging my phone, and then after looking at it and playing with it a little bit, the magnetic charger was lifting a the charging section "module" out of the phone... and then it came out entirely. Looks like it's just glued in. I looked around and it looks like this is a semi-rare issue (as I had to look on z2 forums etc) and so probably a manufacturing thing. I contacted Handtec and they accepted a return, but with return type "repair". At this point I'd rather get a refund and order from Sony USA if I still intend to keep this phone. I saw the one page on returns on their website and it's pretty vague and mentions 14 days, but then after some googling I came across their terms and conditions that state that i have 30 days to return for a refund - can anyone with experience here confirm what's real here? I want to push the issue if I'm within my rights.
Thanks.
edit: i think i'm wrong - it looks like it's just 14 days. i guess i'll post a response if anything else changes here.

mohlsen8 said:
Hi all,
I imported a Z3 Compact from Handtec and received around 10/3 or so - so about 3 weeks ago. I noticed over the weekend that the magnetic charger wasn't charging my phone, and then after looking at it and playing with it a little bit, the magnetic charger was lifting a the charging section "module" out of the phone... and then it came out entirely. Looks like it's just glued in. I looked around and it looks like this is a semi-rare issue (as I had to look on z2 forums etc) and so probably a manufacturing thing. I contacted Handtec and they accepted a return, but with return type "repair". At this point I'd rather get a refund and order from Sony USA if I still intend to keep this phone. I saw the one page on returns on their website and it's pretty vague and mentions 14 days, but then after some googling I came across their terms and conditions that state that i have 30 days to return for a refund - can anyone with experience here confirm what's real here? I want to push the issue if I"m within my rights.
Thanks.
edit: i think i'm wrong - it looks like it's just 14 days. i guess i'll post a response if anything else changes here.
Click to expand...
Click to collapse
Sucks and is weird. Keep us posted. Contact Sony U.S. too and see if they will help....
Sent from my D5803

phositadc said:
Sucks and is weird. Keep us posted. Contact Sony U.S. too and see if they will help....
Sent from my D5803
Click to expand...
Click to collapse
I'm glad you mentioned trying Sony USA. Based on what I read, I thought they were just telling people who imported to go take a hike, so I wasn't even going to go there, but I just got off the phone with them and they gave me no issue whatsoever giving me an RMA. 14 business day turnaround time.. average time.. but whatever. It's better all around than dealing with shipping back to Handtec and having them ship to Sony.

mohlsen8 said:
I'm glad you mentioned trying Sony USA. Based on what I read, I thought they were just telling people who imported to go take a hike, so I wasn't even going to go there, but I just got off the phone with them and they gave me no issue whatsoever giving me an RMA. 14 business day turnaround time.. average time.. but whatever. It's better all around than dealing with shipping back to Handtec and having them ship to Sony.
Click to expand...
Click to collapse
Awesome good to know. I've seen 3 reports (including you) if people trying to get support from Sony U.S.A., and now 2 were successful.
Sent from my D5803

phositadc said:
Awesome good to know. I've seen 3 reports (including you) if people trying to get support from Sony U.S.A., and now 2 were successful.
Sent from my D5803
Click to expand...
Click to collapse
I never received my RMA info from Sony so I had to go into another chat with a rep. This one was a little more interested in location information. Sounds like everything is ok still but he added the below. Got the RMA email while on the phone with him.
"
Me: Ok. Then everything is set and I just follow those instructions? I think I just received the email
Agent: Yes, that is correct sir, don't you worry, but I need to clarify that since your phone is from UK, the service center does not have a time frame to return it back from repair becuase they could be requesting parts to the original market that the phone was made for
Me: Ok. Would it be much longer than a usual time frame?
Agent: Yes, that is correct, the regular time frame would be 14 business days but in this case it will be longer than that, we cannot specify how long
"

in case anyone cares, sony received phone on 10/30, logged it 10/31 (this is their "received" date), and shipped it back out to me on 11/04. looks pretty good now, so we'll see. there was zero communication throughout this. it would've been nice to know they received the phone, and also that they shipped it back - it sat with UPS for 2 extra days because they couldn't deliver and i didn't see the door tag. so i'd recommend anyone in my situation to follow-up with them frequently.

mohlsen8 said:
in case anyone cares, sony received phone on 10/30, logged it 10/31 (this is their "received" date), and shipped it back out to me on 11/04. looks pretty good now, so we'll see. there was zero communication throughout this. it would've been nice to know they received the phone, and also that they shipped it back - it sat with UPS for 2 extra days because they couldn't deliver and i didn't see the door tag. so i'd recommend anyone in my situation to follow-up with them frequently.
Click to expand...
Click to collapse
And the waiting continues. I sent it in with a SIM tray, and it was returned without one, making it unusable as a phone. Had to contact them, setup another RMA, was given another 14 business day turnaround time, all for them to send me the little black piece of plastic they removed when I sent my phone to them. This is all unbelievable. I've owned the phone for all of 4-5 weeks.

Either use Twitter or carpet bomb them via email
Sent from my D5803 using XDA Free mobile app

mohlsen8 said:
And the waiting continues. I sent it in with a SIM tray, and it was returned without one, making it unusable as a phone. Had to contact them, setup another RMA, was given another 14 business day turnaround time, all for them to send me the little black piece of plastic they removed when I sent my phone to them. This is all unbelievable. I've owned the phone for all of 4-5 weeks.
Click to expand...
Click to collapse
still ongoing. they stopped responding to my emails for the last 3 or 4 days. finally i got into a chat with them and really gave them an earful about how this should've been a simple, quick thing. the guy followed up with me after the chat and let me know that he received a tracking number that shows it was delivered already the night before. again, no communication there.
then i get the package, open it up and it's a Micro SIM tray.... not Nano SIM. you think they would know this. now I'm back to waiting for them to respond to me. this is a f*cking sh*tshow at this point.

mohlsen8 said:
still ongoing. they stopped responding to my emails for the last 3 or 4 days. finally i got into a chat with them and really gave them an earful about how this should've been a simple, quick thing. the guy followed up with me after the chat and let me know that he received a tracking number that shows it was delivered already the night before. again, no communication there.
then i get the package, open it up and it's a Micro SIM tray.... not Nano SIM. you think they would know this. now I'm back to waiting for them to respond to me. this is a f*cking sh*tshow at this point.
Click to expand...
Click to collapse
Oh my god, are you ****ing kidding?
Sent from my D5803 using XDA Free mobile app

tudork said:
Oh my god, are you ****ing kidding?
Sent from my D5803 using XDA Free mobile app
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Nope. Figured I'd check in and update this again. It's been 43 days since I sent my phone in. About 30-35 days of looking at it as a paperweight on my desk. I spent a few weeks emailing and calling a few times a day. I was promised that a manager would call me back multiple times, but no one ever did. One day in the last week of November, I called at 9am, was promised a manager would call me back. No one did. Called at 2pm, the person on the phone set up a time for a manger to call me back - at 3. No one called. Called back at 4pm, and had someone say they were personally taking ownership of my case and convince me that they were going to do everything they could to help me, even gave me their name. Not like it helped when I emailed or called after that. I've been tweeting to Sony Support and Sony Xperia and they took my info but that was it really. Late last week a guy named Josh from Consumer Relations called me and said he was following up on a phone survey I took after one of my calls.. basically where I trashed Sony and their customer service and begged someone to call me. He told me he was having a SIM Tray overnighted to me. And he did... and actually, there were two UPS packages sent again (first time there were two of the same sent as well for some weird reason). Awesome... until I opened the packages and found Micro SIM Trays again. Even explaining this to him and how I needed Nano didn't get me anywhere. I don't have a direct number to this guy, the only number connects to a voicemail system where you leave a message, but anyway I called from the UPS parking lot and left a message and haven't heard from him yet. That was yesterday morning. I've received 4 Micro SIM Trays and have been blown off and ignored for going on 2 months soon. Now I guess I'm doing what I should've done a month ago - buy from China on Ebay.
F*ck you Sony. You f*cking suck, hard. And lost a customer. I hope my post helps someone else not deal with this complete bullsh*t. It gets tossed around a lot, but seriously, this is by far the worst customer service I've ever experienced. By far.

mohlsen8 said:
F*ck you Sony. You f*cking suck, hard. And lost a customer. I hope my post helps someone else not deal with this complete bullsh*t. It gets tossed around a lot, but seriously, this is by far the worst customer service I've ever experienced. By far.
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You should post your experience with Sony to their facebook pages.

Peeveli said:
You should post your experience with Sony to their facebook pages.
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Maybe, as yet another last ditch effort. They don't allow wall posts to be public, so who knows if they read them at all.
Edit: Yes, they are public. Nice. G+ is a nice public place too.

does anyone know of any sony email addresses i could use? i looked around, but they do as good a job hiding that stuff as they have for customer service for me. i sent a detailed account of my experience to [email protected] as well as posting on Sony Xperia's facebook page. i wish i had more email addresses to bombard.

Just keep it up, you will soon be able to open up a store selling micro sim trays. This is freaking unbelievable.
Sent from my D5803 using XDA Free mobile app

Wow, I am actually having the EXACT same problem.
Also preordered from Handtec, and was using a Magector adaptor from Amazon, and noticed that it stopped working some nights and that it was coming out.
I am so happy that Sony USA helped you, I was worried I was out of luck unless I was willing to send it back to the UK.
Gonna call them today and see if I can get mine fixed too!
Do you know if they sent you a different phone back or the same one?
Edit: Didn't see all the problems you were having with the sim car tray though.
Going to keep it when I send it back...

Alex2x3 said:
Wow, I am actually having the EXACT same problem.
Also preordered from Handtec, and was using a Magector adaptor from Amazon, and noticed that it stopped working some nights and that it was coming out.
I am so happy that Sony USA helped you, I was worried I was out of luck unless I was willing to send it back to the UK.
Gonna call them today and see if I can get mine fixed too!
Do you know if they sent you a different phone back or the same one?
Edit: Didn't see all the problems you were having with the sim car tray though.
Going to keep it when I send it back...
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Click to collapse
Yeah I had the same problem - the magnector adapter on amazon pulled the charging port out of my phone after 3 weeks of use. Definitely keep your SIM Tray!
My issue is actually resolved now as of today, 45 days into this mess. The Consumer Relations guy Josh eventually called me back around 3:30pm yesterday and said he was out of the office until then, and that he was going to call the service center because it seemed like they had a part number wrong - he was looking it up while on the phone with me and they had the part listed for all of the z models. Who knows if that's real because when he called back with the tracking number for a new overnight delivery, I could see the info had been sent to Fedex at 11:49am. So who knows. Especially because yesterday morning I typed up a huge detailed account of every interaction I've had with Sony since October and posted it on Facebook, G+, their consumer relations site, and the one email I found.
Anyway, I got the correct SIM tray this morning, so I'm just glad this is finally resolved. If it weren't for the SIM tray sh*tshow, I would've said this was great customer service. Phone was back in my hands in like a week and a half. And even after that, they sent me that first Micro SIM tray in like 4 or 5 days. But after that they were completely incompetent. F*ck you Sony.
To answer your questions, yes I got the same phone back. I had a tempered glass screen protector on it and it came back with it... but looks like it got some pretty hard pressure on the one corner because it's noticeably... different. Hard to describe. Like oily, if you press down hard on it you can see the impression.. it has a permanent impression across the triangular corner. Also I took a picture of the About Phone screen/IMEI before sending in to confirm.
In case you or someone else who is reading this could use it, here's all the other means of contacts I found:
[email protected]
-It doesn't look like they respond (or even check? I don't know). A lot of others saying the same thing, even though they're directed to email them at the forum site below.
http://community.sony.com/t5/Customer-Relations/bd-p/customer-relations
-This looks kind of helpful.. they at least have mods who seem to be responding and putting people in touch with people who can help them. Also great for a fun read on just how god awful their customer service really is.
Sony Xperia Customer Relations (866) 737-3366
-This dumps you into a generic voicemail. My guy's name was Josh, so I'd just say this message is for him, etc. This was how I was finally able to get this resolved.

mohlsen8 said:
Y
Anyway, I got the correct SIM tray this morning, so I'm just glad this is finally resolved. If it weren't for the SIM tray sh*tshow, I would've said this was great customer service. Phone was back in my hands in like a week and a half. And even after that, they sent me that first Micro SIM tray in like 4 or 5 days. But after that they were completely incompetent. F*ck you Sony.
To answer your questions, yes I got the same phone back. I had a tempered glass screen protector on it and it came back with it... but looks like it got some pretty hard pressure on the one corner because it's noticeably... different. Hard to describe. Like oily, if you press down hard on it you can see the impression.. it has a permanent impression across the triangular corner. Also I took a picture of the About Phone screen/IMEI before sending in to confirm.
.
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God damn, really seems like their customer service is ****ed.
Kinda scaring me from even dealing with them...
Do you think our magnetic ports were defective, as in are you going to keep using the magnetic charger?
I love the feature but don't want to **** up my port every month...
Did you call that number and leave a voice mail from the start, or should I start with their customer service number first?

Alex2x3 said:
God damn, really seems like their customer service is ****ed.
Kinda scaring me from even dealing with them...
Do you think our magnetic ports were defective, as in are you going to keep using the magnetic charger?
I love the feature but don't want to **** up my port every month...
Did you call that number and leave a voice mail from the start, or should I start with their customer service number first?
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i'd probably go through official channels first. they seemed helpful enough when the problem was easy for them to tackle. not sure the people at the number would appreciate a cold call right away either. but hey, F 'em after my experience. that's why i posted it. most everyone I talked to at normal customer service was always nice. they just either lie, have too much on their plate, or both. josh at that number was nice and seemed to be pretty genuine and interested in getting my issue resolved.
i'm going to keep using the magnetic charger. i dunno, this is part of the reason i got the phone. i would've preferred qi, but this is a runner-up for me. no way am i taking off the port covers every day, they'll never last doing that. at least i don't think, never had a phone like this before.
but something to probably keep in mind is that the phone wasn't designed to be use with these third party chargers (so leave that out if sony asks, hah). the only magnetic charging things sony makes are the docks, i believe. there's no pulling and twisting with the magnets that i know i was doing before this happened. heck, i was using my phone here and there while it was charging.. moving it around like that had to put some pressure on it. i just never thought the thing would pop out like it did. i'm going to at least be more careful to not bother it while it's attached now.
good luck & god speed.

same issue
MagNector X2

How easy is the moto care process?

I cracked my nexus 6 on the corner yesterday. I bumbled it while getting out of the car. I thought I saved it as I was able to handle it all the way down to about 2-3 inches from the ground but couldn't fight it off. It finally left my hand and dropped corner first onto the concrete. The tempered glass looks to be holding it together but it's a hideous sight so I plan on using my moto care to get it replaced. What's the process as I've never used it before.

Well so far this process has been a huge pain in the ass. I've been on the phone for about 1.5-2 hours. They can't find my IMEI number in the system.
first they asked me to email the receipt and they would call me back. I asked them why I couldn't just give them the order number of the phone, or the moto care contract number. They said they could do that. After that they still couldn't find my information so they had to escalate me. Once escalated they still couldn't find my information but they said to give them 24 hours.
I'll update more as the saga continues. So far NOT satisfied......

^^^ this is not encouraging to hear after purchasing MotoCare with my N6.
Hope it works out well for you! :fingers-crossed:

Been dealing with them for almost a month, have fun
Sent from my Nexus 6 using XDA Free mobile app

02840 said:
^^^ this is not encouraging to hear after purchasing MotoCare with my N6.
Hope it works out well for you! :fingers-crossed:
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so far the update is that the IMEI is not in their system and they have to get it updated in their database properly. They said it could take them some time. Definitely does not sound promising. Thank god the phone is still functional. Perhaps you can be pro-active and get them to make sure your phone is in the system properly so when the time comes, replacing your device will be much easier.

biggiestuff said:
so far the update is that the IMEI is not in their system and they have to get it updated in their database properly. They said it could take them some time. Definitely does not sound promising. Thank god the phone is still functional. Perhaps you can be pro-active and get them to make sure your phone is in the system properly so when the time comes, replacing your device will be much easier.
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Which is hilarious because they sold you the device and I'm pretty sure require the IMEI to purchase moto care. I had the same problem on 2 separate devices from them. Make sure they transfer your moto care to your replacement as well (they won't).
Sent from my Nexus 6 using XDA Free mobile app

biggiestuff said:
so far the update is that the IMEI is not in their system and they have to get it updated in their database properly. They said it could take them some time. Definitely does not sound promising. Thank god the phone is still functional. Perhaps you can be pro-active and get them to make sure your phone is in the system properly so when the time comes, replacing your device will be much easier.
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Thanks for the update. Would've been nice to hear better things. Maybe posting to their Twitter account will get more action, and more attention, once it's out there for more then just the community here to see.
I did check my Certificate of Coverage that was emailed after Moto Care purchase and my IMEI is listed as "Serial Number". A call to them to confirm might be a good idea.

02840 said:
Thanks for the update. Would've been nice to hear better things. Maybe posting to their Twitter account will get more action, and more attention, once it's out there for more then just the community here to see.
I did check my Certificate of Coverage that was emailed after Moto Care purchase and my IMEI is listed as "Serial Number". A call to them to confirm might be a good idea.
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Looks like they got everything squared away. Hopefully they got the right phone coming to me. I'll be pissed if they mistakenly send me a blue 32gb. They said replacement should be here 4-5 business days.

biggiestuff said:
Looks like they got everything squared away. Hopefully they got the right phone coming to me. I'll be pissed if they mistakenly send me a blue 32gb. They said replacement should be here 4-5 business days.
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Wouldn't want to even think about that. I waited very patiently for my white 64gb, I'd be rather disheartened if they messed up the replacement. Glad to hear it sounds like it's all good, for now... fingers crossed that the worse is over for you.

02840 said:
Wouldn't want to even think about that. I waited very patiently for my white 64gb, I'd be rather disheartened if they messed up the replacement. Glad to hear it sounds like it's all good, for now... fingers crossed that the worse is over for you.
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Thanks, my recommendation to everyone with moto care is to be proactive and make sure your phones are in the system properly so when the time comes everything is smooth.

My experience was totally painless with motocare.
I purchased my n6 off of Craigslist. When I got home, I dropped my phone on the tile floor and cracked the screen. I signed up for motocare, and within 12 hours I got an email conformation everything was set up.
I started a claim online, and a new phone was shipped overnight to me.
I packaged up my old phone and overnighted it back to Motorola.

nmarietta said:
My experience was totally painless with motocare.
I purchased my n6 off of Craigslist. When I got home, I dropped my phone on the tile floor and cracked the screen. I signed up for motocare, and within 12 hours I got an email conformation everything was set up.
I started a claim online, and a new phone was shipped overnight to me.
I packaged up my old phone and overnighted it back to Motorola.
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Did you get a brand new phone with accessories? I just received my replacment phone and just the phone came in a bubble wrap package. no screen film on the front or the camera. There are minute (very very small) grooves on the bottom of the phone. You can't see them but you can feel them. These don't exist on my previous phone. For some reason I expected a brand new phone when using moto care

biggiestuff said:
Did you get a brand new phone with accessories? I just received my replacment phone and just the phone came in a bubble wrap package. no screen film on the front or the camera. There are minute (very very small) grooves on the bottom of the phone. You can't see them but you can feel them. These don't exist on my previous phone. For some reason I expected a brand new phone when using moto care
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I believe the phone I received was refurbished. It did not have any film on the screen. However it came in a new box with the paperwork and fast charger.