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Nexus 4 - Defect rate

My initial Nexus 4 has a small hole in the centre of the backlight through which light escapes when viewed from any sort of angle. It's quite distracting, so I've elected to send it back. I've only seen one other user with this defect.
Half the threads on this forum are about problems people are having, and each seems to have a respectable number of vocal sufferers. But people come here because they have these problems, and it's tough to determine how the average customer is making out.
I'm mostly curious because I have no idea what to expect of the replacement I receive. Glue blotches? Who knows.
I wonder what the actual % is. Poll up top for those interested.

I have the speaker problem but i can not hear it. My buddy's N4 has it has well. He said he thinks his is worst on his phone. Because i can not hear it i do not think there is a problem. Over all i have been very happy with the phone. I can't wait for Franco to get his so we can get some better kernels.

These results will always be obscured. People that don't have a reason to complain usually won't make a thread saying" hey got my phone today, works as expected"
Sent from my Nexus 4 using Tapatalk 2

I'm the only person I've seen posting with my defect -- the camera LED doesn't work, no flash, no flashlight. I'm obviously getting a replacement, shipped today.

Mine has a yellow tint on the bottom half of the screen. Replacement was shipped out today

My Nexus 4 locks up in deep sleep (while charging usually). In order to restart the phone, I have to hit Power + Vol Down which shows me the charging animation, afterwhich I can hit power to start the phone. I've already wiped the phone and flashed the stock 4.2 image from Google, and uninstalled any applications known to be incompatible. Seems to be a hardware issue so I requested an RMA.

Mine acted odd but, sometimes when I have a notification, I can't wake the device's screen forcing me to do a power cycle.
To the guy above me, to reset the device all you need to hold is the power button...

darkamikaze said:
Mine acted odd but, sometimes when I have a notification, I can't wake the device's screen forcing me to do a power cycle.
To the guy above me, to reset the device all you need to hold is the power button...
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Click to collapse
Had a speck of dust stuck between the screen and the display. It was super annoying at first because there was a glue "halo" around it, which dried up and it ended up looking like a huge dead pixel.
Replacement arrived fine, but I have had a problem with both phones rebooting constantly when pushing them. It's starting to really piss me off.

Anyone else notice the vibration function is off sometimes. At time its feels great like it should, but other times it feels a little too strong, like it's a little loose.
Overall I'm really happy with the phone; everything is perfect.

I have the yellow spots on my screen. They seem to get worse over time. My replacement shipped today though. I'm really hoping it doesn't have any issues.
J.a.M said:
Anyone else notice the vibration function is off sometimes. At time its feels great like it should, but other times it feels a little too strong, like it's a little loose.
Overall I'm really happy with the phone; everything is perfect.
Click to expand...
Click to collapse
I've also experienced this. It seems like a software issue though.
Sent from my Nexus 4 using xda premium

I think I have a similar problem. Somewhere in the middle of the screen there's a really small, slightly distorted little spot that's brighter than everywhere else. It bugs me whenever I see it, I was contemplating sending it in.

richdswoot said:
I think I have a similar problem. Somewhere in the middle of the screen there's a really small, slightly distorted little spot that's brighter than everywhere else. It bugs me whenever I see it, I was contemplating sending it in.[/QUOTE
That's most likely backlight bleed.
Sent from my Nexus 4 using xda premium
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Click to collapse

FatalityBoyZahy said:
richdswoot said:
I think I have a similar problem. Somewhere in the middle of the screen there's a really small, slightly distorted little spot that's brighter than everywhere else. It bugs me whenever I see it, I was contemplating sending it in.[/QUOTE
That's most likely backlight bleed.
Sent from my Nexus 4 using xda premium
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Click to collapse
The reason I haven't sent it in yet is because I'll probably just be trading one defect for another. It'll come back with the speaker hiss or yellow screen.
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Click to collapse

richdswoot said:
FatalityBoyZahy said:
The reason I haven't sent it in yet is because I'll probably just be trading one defect for another. It'll come back with the speaker hiss or yellow screen.
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Click to collapse
Not everyone has issues with their Nexus, these are also most likely going to be from a different batch. I don't they could be ant worse than our current devices.
Sent from my Nexus 4 using xda premium
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Click to collapse

When you come to a forum about hardware you will have a high rate of people who have faults, that is natural as people come to ask. You can only find out for yourself and luckily the consumer is protected by law for the first 30 days or whatever they have to decide they aren't happy with it.
The build quality does look quite shocking though.

Hope they don't pass all the replacement directly to LG like what they did on Galaxy Nexus after receiving too many replacement call.

Venekor said:
When you come to a forum about hardware you will have a high rate of people who have faults, that is natural as people come to ask. You can only find out for yourself and luckily the consumer is protected by law for the first 30 days or whatever they have to decide they aren't happy with it.
The build quality does look quite shocking though.
Click to expand...
Click to collapse
I'm hoping they'll have a recall. I love my Nexus 4, but I'm not sure if I'll be able to deal with all these hardware issues.
Sent from my Nexus 4 using xda premium

amdhunter said:
Had a speck of dust stuck between the screen and the display. It was super annoying at first because there was a glue "halo" around it, which dried up and it ended up looking like a huge dead pixel.
Replacement arrived fine, but I have had a problem with both phones rebooting constantly when pushing them. It's starting to really piss me off.
Click to expand...
Click to collapse
What do you mean "when pushing them"?

I have a thin vertical blinking line to the of my screen it strechches the entire length of the screen.its noticible on any color background but white seems the worst as the line appears pink.I called Google today they should be sending a replacement this week.its ashamed other then the line the phone seems flawless but a line down the entire screen isn't something I can overlook

I am just now getting screen banding, obviously a defect. kinda frustrating..

Htc One build quality

Hello,
Been following this thread for a couple months now, almost bought the xz, but seeing both took their sweet time to launch and one's finally available...
So just returned from a mall, seen it in 2 stores, live.
It looks really nice just as pictured by everybody in these forums. The screen looks amazing, very sharp, cannot compare to anything else. Sound thru loudspeakers best I heard in a phone.
However..
The built quality seemed to lack.. Alot.
The metal parts didn't seem to be aligned properly to the point where visually they were protruding out; the corners felt rugged, especially where the metal will stick out. There were minor gaps, albeit too visible on both models.
Now, surely I have heard about these possible issues. Wasn't too worried before as consider myself less picky about things in general. But after seeing the store model, I am a little worried. I know I get to bring it back if not happy my question is how the store demo version compares to the actual thing? Aren't the demo units supposed to be better, at least in build quality? One thing I am sure of, will carefully inspect it in store.
As an aside, all my phones past 10 years bought online: I wouldn't take the same chance with one whatever return policy.
Sent from a pizza..

I had a few issues with build quality on my first few handsets , rough edges etc and then on my last one (which didn't suffer from the capptive button problem) I decided to just take care of the rough edges myself and used a bit of 2000 wet and dry sand paper on the polished edges and white band, now have a perfect handset
Sent from my HTC One using xda premium

hpsauce37 said:
I had a few issues with build quality on my first few handsets , rough edges etc and then on my last one (which didn't suffer from the capptive button problem) I decided to just take care of the rough edges myself and used a bit of 2000 wet and dry sand paper on the polished edges and white band, now have a perfect handset
Sent from my HTC One using xda premium
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Click to collapse
Wow, hard to believe that! In any case I don't think I would do it.
Just went to similar other threads mostly concerned with stuck or dead pixels.
Will bite the bullet tomorrow and will try to inspect it in store, hope for the perfect one..
Sent from a pizza..

millicent said:
Wow, hard to believe that! In any case I don't think I would do it.
Just went to similar other threads mostly concerned with stuck or dead pixels.
Will bite the bullet tomorrow and will try to inspect it in store, hope for the perfect one..
Sent from a pizza..
Click to expand...
Click to collapse
Pixel issues are going to increase as pixel density has more than doubled over the last few years. No way around it. We also need to remember that it is in no way HTC fault and that every single phone manufacturer has similar failure rates.

From what a fair few people on here have said, the most recent builds are fixing these issues.
I myself have a model with very minor build quality issues but it's not enough to make me want to get a replacement or switch to another phone.
The phones so good that these minor issues can be overlooked, by me at least.

KidCarter93 said:
From what a fair few people on here have said, the most recent builds are fixing these issues.
I myself have a model with very minor build quality issues but it's not enough to make me want to get a replacement or switch to another phone.
The phones so good that these minor issues can be overlooked, by me at least.
Click to expand...
Click to collapse
Same here. Very minor issues here too. The headphone input (and sim tray) looks to be deburred by hand (and a bad job at that, I got a scalpel to mine to clean it up)
But other than that I'm happy.
Sent from my HTC One using xda premium

millicent said:
Wow, hard to believe that! In any case I don't think I would do it.
Just went to similar other threads mostly concerned with stuck or dead pixels.
Will bite the bullet tomorrow and will try to inspect it in store, hope for the perfect one..
Sent from a pizza..
Click to expand...
Click to collapse
No joke, I used a bit of 2000 wet and dry just take some of the rough edges and what seemed like glue or something of the white band. It now feels silky smooth .......then I put it in a case and don't feel it anyway lol!
My ocd is moving to new extremes I think lol
Sent from my HTC One using xda premium

Got my One today and it's perfect or very near..
Checked a little bit on the issues I seen or heard of before, mechanically it's almost perfect, alignment and all, no dead or stuck pixels, call quality seems alright, sound recording and playback.
The only issue if I may say so, on maximum volume there's a bit of distortion on loudspeakers.
I will get to play more with it this weekend, can hardly wait, but so far it seems like a nice replacement for my sgs2.
Sent from a pizza..

Yeah I'm usually not very anal about those kinds of things but I must admit that the headphone jack is pretty bad. Like mine is halfway on the aluminum casing almost. It's not in the center of the plastic between the aluminum at all like the power button. Is this normal?
Sent from my HTC One using xda app-developers app

Vo01985 said:
Yeah I'm usually not very anal about those kinds of things but I must admit that the headphone jack is pretty bad. Like mine is halfway on the aluminum casing almost. It's not in the center of the plastic between the aluminum at all like the power button. Is this normal?
Sent from my HTC One using xda app-developers app
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Click to collapse
Yes headphone jack is in normal position.. my Inspire was like that as well. Not aesthetically pleasing, but am sure it has to do with placement of items inside the phone.
Sent from my HTC One using xda premium

What about the part where if you move the notification bar down you can feel the screen is not flush with the phone. Like the screen is risen. On the bottom there is no issue. Is this a common "problem"?
Sent from my HTC One Developer Edition using Tapatalk 2

Vo01985 said:
What about the part where if you move the notification bar down you can feel the screen is not flush with the phone. Like the screen is risen. On the bottom there is no issue. Is this a common "problem"?
Sent from my HTC One Developer Edition using Tapatalk 2
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Click to collapse
I got that too, but decided it doesn't bother me that much. However I am going to exchange it for another with better power button, mine is way too recessed.
Sent from my HTC One using xda app-developers app

Nexus 4 - Pattern on screen

Hey, I have read many threads but none explained if this is an issue or what. I found that someone call this digitizer, but digitizer is normally a lot different. Only thread with picture was on Android Central (I added is as extension. my own picture would look the same). The position matches position where digitizer is normally, but it has just weird pattern. Thanks for answer

adsamcik said:
Hey, I have read many threads but none explained if this is an issue or what. I found that someone call this digitizer, but digitizer is normally a lot different. Only thread with picture was on Android Central (I added is as extension. my own picture would look the same). The position matches position where digitizer is normally, but it has just weird pattern. Thanks for answer
Click to expand...
Click to collapse
ALIENS ARE COMMUNICATING WITH YOU THIS WAY. They got bored with crop plants and use screens instead
Sorry, I couldn't help you as I don't know, but couldn't resist
Sent from my Nexus 4 using XDA Premium 4 mobile app

hehe

i myself never understood this. even my display looks same when off. and my frds say why your phone has so many boxes. And I tell them it's to store the pixels in standby mode.
Jokes apart, are all nexus screens like this? I've never seen any other phone to have such display

Mine has this too. It is the digitizer. Also read some threads that they RMA'd the device and got a new one. Bit too much hassle for something that I cant see when the screen is on.
Sent from my Nexus 4 using xda app-developers app

I have this too, I thought it was because it's normal for an IPS screen. Is it normal, do you guys have it too??
Sent from my blazing fast Nexus 4

I got this too. I thought it was normal.
Sent from my Nexus 4 using xda app-developers app

Completely normal. Carry on.

My first N4 didn't have this, but after doing an RMA the replacement did. They may have started using a different digitizer or something. Another interesting thing is that my replacement device doesn't seem to have much of an oleophobic coating either.
Sent from my Paranoid Nexus 4 using Tapatalk 4

On older nexus phones (without nipples on the back) dont have digitizer visible. On models with nipples and onwards its visible like hell. No idea why, different implementation or.. Conspiracy
Poslano sa mog Nexus 4 koristeći Tapatalk 4

alen1901 said:
On older nexus phones (without nipples on the back) dont have digitizer visible. On models with nipples and onwards its visible like hell. No idea why, different implementation or.. Conspiracy
Poslano sa mog Nexus 4 koristeći Tapatalk 4
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Click to collapse
I beg to differ. I ordered mine on release. I can see the dots and the squares. Always could.

estallings15 said:
I beg to differ. I ordered mine on release. I can see the dots and the squares. Always could.
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Click to collapse
Its visible but not that much and other digitizers consist of dots not patterns like this
Thanks for your addins. It seems its normal for Nexus 4, but no other phone I saw out there doesn't have it. Its not that big deal as stripes on screen (AMOLED) I had on my previous phone.

adsamcik said:
Its visible but not that much and other digitizers consist of dots not patterns like this
Thanks for your addins. It seems its normal for Nexus 4, but no other phone I saw out there doesn't have it. Its not that big deal as stripes on screen (AMOLED) I had on my previous phone.
Click to expand...
Click to collapse
I can see both, the dots and this pattern on my device (on strong sunlight).

Only time I can see mine is if I lock the screen and angle it under light... even then its hard to tell...

Same here-i just received my Nexus 4 3 days ago and I immediately noticed the pattern( I used to have the Galaxy Nexus). It is most visible at sunlight in an angle with the screen off. I figured it was normal...I understand now that almost everyone has it...

My first N4 had no visible screen pattern, although in daylight I could see the dot matrix, wasn't a big deal though. However, I recently RMA'd due to a vaulty earpiece and my new N4 has the same pattern in the OP. Very annoying, visible when the phone's off but can also be seen, on occasion, when the phone's on. I don't know if my OCD will last much longer...I'm fighting the urge to RMA again.
Sent from my Nexus 7 using XDA Premium 4 mobile app

Nexus 5 problems

I just wanted to let you guys know my situation.
I have had problems with the build quality! I got my phone from Carphone Warehouse (UK) on Friday, I noticed a dead pixel and that the vibration was really loud (sounded cheap) so I took it back, the 2nd one I got the power button rattled like mad, I swapped it again and the same thing is happening with the power button. I am sick of it now and although the software is superb I cannot deal with the build quality. I'm now on the hunt for a different phone.

Cool story bro if your letting a freaking button keep u from keeping a phone then idk what to tell u
Sent from my Nexus 4 using Tapatalk

My power button makes a little noise too...but only when I shake the phone. Which really isn't a problem for me.
Sent from my Nexus 5 using Tapatalk

Sorry to hear man. While I'm sure your not the only person that will have this issue, I'm equally certain most will be just fine.
Sent from my Nexus 7 using XDA Premium 4 mobile app

OneChance said:
I just wanted to let you guys know my situation.
I have had problems with the build quality! I got my phone from Carphone Warehouse (UK) on Friday, I noticed a dead pixel and that the vibration was really loud (sounded cheap) so I took it back, the 2nd one I got the power button rattled like mad, I swapped it again and the same thing is happening with the power button. I am sick of it now and although the software is superb I cannot deal with the build quality. I'm now on the hunt for a different phone.
Click to expand...
Click to collapse
You get what you pay for. Really sad. Same issues as N4.
Sent from my Nexus 7 using XDA Premium 4 mobile app

I can imagine it being annoying but lets not forget the iPhone 5s has many reports of loose/rattly power buttons too and they cost double of what the Nexus 5 costs.
Not making excuses for LG/Google but even Apple isn't immune to this.

Recently I even saw an article about the Note 3 having a loose or crooked home button. In all reality nothing is perfect, there is a margin of error allowed for every phone that comes off of the line that's just how it goes.

I don't think the build quality is the best, it feels quite cheap and feels as if it could break easily. The Gorilla Glass 3 feels amazing to touch though!
Sent from my Nexus 5 using xda app-developers app

And that's why I wait for the problems to iron themselves out before I order a new phone.

power button is fine on mine however the volume button edges are razor sharp and seem quite rough.
Anyone else have this?

nexus 4 first releases had issues with the buzz noise in the ear piece. risks of being a pioneer user for the phone? At least you can freely get it replaced for now. after I RMA'd, I received one with perfect build quality. Keep trying!

Must be lucky then, no dead pixels here and any noticeable backlight bleed and the buttons are fine apart from being slighly rough on the sides. Cant fault the build quality here and I would say you're simply unlucky, 1 dead pixel is nothing in a display and for just a simple thing as the button rattling when you shake it... who shakes their phones?This reminds me of the silly thread in the N4 section where the autofocus for the camera caused a rattle when you shook the phone yet alot of people went OCD on it and were livid on such a small issue.
First part with the dead pixel I believe is fair but you replaced it and got one that didnt have a dead pixel so BQ doesnt sound like an issue...

umesswitme said:
Recently I even saw an article about the Note 3 having a loose or crooked home button. In all reality nothing is perfect, there is a margin of error allowed for every phone that comes off of the line that's just how it goes.
Click to expand...
Click to collapse
Yep my note 3 home button was loose...but thats an $850 device i expect better than that. The nexus is dirt cheap so no biggie if something like that happens...
sent from Canada via my S3,S4, Note2 or Note 3. (nexus 5 on the way!)

Just out of curiosity has anyone elses buttons rattle when you shake the phone. Im only asking as a point of reference. I know many will say it theirs doesn't but lets be honest Iv heard it a million times then I go to a store and try a a few and find they all do to some extent. It would be great to hear from those that have the phone and honestly,
hey if it rattles it rattles it will just be the way its made that results in a rattle. I would think it strange though that LG would put so much effort into making ceramic buttons for durability and longevity then not fit them properly on production.
so I would suggest this is probably normal although i never tried shaking the phones I had hands on today though,
The ones I had hands on did have a sharp edge to the buttons. Didn't bother me though its simply the type of material they are made from. Its not like it will cut off a digit and nice that it felt solid. It also had a nice click to them as well when using them.

When I get me N5, if the only issue it has is a rattling power button I will be more then ecstatic and consider that one hell of a device.

I wouldnt care as long as dust doesnt get in the screen Im fine. HTC always had that issue. Plus I am getting a case so I am not worried.

Solution to your button problems:
Get a decent case, like the Spigen Neo Hybrid: HERE

OneChance said:
I just wanted to let you guys know my situation.
I have had problems with the build quality! I got my phone from Carphone Warehouse (UK) on Friday, I noticed a dead pixel and that the vibration was really loud (sounded cheap) so I took it back, the 2nd one I got the power button rattled like mad, I swapped it again and the same thing is happening with the power button. I am sick of it now and although the software is superb I cannot deal with the build quality. I'm now on the hunt for a different phone.
Click to expand...
Click to collapse
Get a case it should keep it from rattling. I think the phone is too good to return for a reason like that unless you wanna switch it for another one again u might get a betternone
Sent from my Nexus 10 using xda app-developers app

Tbh in all the ones Iv held there isnt much to go wrong. Unless there is any noticeable pixel issues.
the only thing i foresee as being a common fault cry will be the back plate and any gaps between the edge of this and where it meets the phones frame because its secured in with clips around the backplate. So its logical to assume that since its not glued or screwed down at every point around the device there will be points that you would be able to get a nail under and bend/flex a bit more than other points.
However this is not a fault its just through the way its secured down.
Besides this and the sharp edge of the buttons there is really nothing else to be faulty on this. Earpiece and speaker all seems to be of good quality and screen is gorgeous.
Like everything else there will be the odd faulty one that slips though but im pretty surprised at how well this seems to be put together
---------- Post added at 11:59 PM ---------- Previous post was at 11:58 PM ----------
Does anyone elses buttons rattle though? as i said if everyones rattle to some extent then its not a fault its a design

alangrig said:
You get what you pay for. Really sad. Same issues as N4.
Sent from my Nexus 7 using XDA Premium 4 mobile app
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Click to collapse
Oh yeah never heard someone coming to me at the genus bar at work... "My iPhone rattles". Not once.
Sent from my Nexus 5 using Tapatalk

Rattling power buttons...

Just a quick pol to see out of those who have a Nexus 5 how many have a rattling/loose power button?
Got mine today...started off ok, after an hour it started rattling whenever i tap the top right corner (well, whenever i tap anywhere really)...

Rattling like a maraca
Sent from my Nexus 5 using Tapatalk

I don't mean to start an internet war here but this is nothing new. People complained about this from the Nexus 4 and many other phones before it. It's a pretty damn common thing and not really something to get upset about. RMAing the device will most certainly yield the same results with the new phone so what's the big fuss about?
Besides, as soon as you throw a case on the phone (as many of us do) it's moot anyway. And if you don't want to use a case just do what this guy did. Simple fix.

I wasnt looking for a war, i was just curious about the number of people who do have rattling to the number who dont.

Makes sense I suppose. I just think you can expect a large number of people saying "yes". In reality this is common with Android smartphones, in my experience.

No rattling here.

sn0warmy said:
Makes sense I suppose. I just think you can expect a large number of people saying "yes". In reality this is common with Android smartphones, in my experience.
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Click to collapse
Coming from a galaxy nexus it's a bit odd...
the only creaking i had there was the battery cover

How loose is loose? Mine rattles only when I shake it and put it to my ear, but I've yet to notice it on daily use. Does that count as normal, or rattling.
EDIT- Even when I move the phone around in front of my face I can barely hear it.. Physically it rattles, though, so I'm not sure what to say. Maybe I've got real bad hearing...

Any excuse to create a new thread...

MaxCarnage said:
Any excuse to create a new thread...
Click to expand...
Click to collapse
Can't post a poll in another thread and can't really tell how many people are complaining about it and how many arent :/

Mine rattles every time I tap the button for the quick settings shade. But so far that's the only thing I have found to complain about on mine. So if that's all, I think I can live with it or fix it.
Sent from my Nexus 5 using Tapatalk

I opened my nexus up and applied the paper fix. However, while I was there I noticed that it wasn't so much the button rattling.. It was mostly coming from the sim tray area. No idea how to fix that.. I'm gonna try adding a layer of tape to the branded side of the sim card to see if it can mute any other noise
Sent from my Nexus 5 using Tapatalk

my cell phone I have sent to manufactor and the keys were repaired

I received mine in mid december, and i have not had this issue.
granted, my phone is in a case 24/7; but even in a case, im not having this issue

This is a common ailment many devices have. No big deal.
Sent from my Nexus 5 using Tapatalk

Mine rattles a little, but it doesn't bother me at all and I couldn't possibly care less.

Mine would rattle every time I would tap the screen. It got annoying quick, so I took it back and got it replaced. The new one is much more solid and doesn't rattle.
Sent from my Nexus 5 using XDA Premium 4 mobile app

IMO all has button rattle. The phone design has too much distance tolerance between from PCB button switch and the actual buttons. so based on PCB location when assembly of the phone. It can make button rattle either volume or power button. some might have less some might have more depending on the position of PCB. I've RMAed my phone for button rattle for 5 times. and all had rattle. some has less but still there.

The iPhone 4 has this problem too, and does my nexus 5 so i pretty much got used to it.

Could just be some people's OIS camera. It can make a sound if shaken.