WIth five bar and over 1mbps on download test via 3G, I keep getting
"Unable to communicate with ATT server" for Software Update.
Anyone else getting the same message?
I got the same message. I don't know what to do.
Sent from my SAMSUNG-SGH-I897 using XDA App
I wasn't able to. I tried everything and finally was able to put my phone back to the stock settings. Nothing worked. Contacted AT&T and they had no idea. Finally to save myself any trouble I just contacted Amazon, who I bought the phone through, and they are sending me a new phone that should arrive tomorrow.
I spoke with business care yesterday and qouted my/same error message. Whether or not she knew what she was talking about.....who knows, but she said since it was a push I didn't need to "check for update" and that it would happen automatically. Sounded like scripted response to that particular error. I am already running leaked JH7 and noticed significant GPS improvement over stock, JH2 and JH3. Curiosity was getting best of me so I have tried twice since update was available. Very happy with phone other than hesitant "back" button since installing leaked JH7 and removing all bloatware no need to update really until Froyo 2.2
Okay so I have done nothing to my phone other than download apps from the market. I have not rooted or sideloaded or lag fixed or whatever.. wouldn't know how. I also have a brand new sim if that matters or not.
I am getting a message a few minutes after I check for updates that says "Connection Failed, Unable to connect to the AT&T servers". Any idea why this is happening? As I said, I have not done anything to the phone other than download stuff from the market.
I have done this the last 2 days and the same thing happend both times. I don't want to change the date on my phone so i waited the 24 hours. Also as a side note.. I have checked for software updates 2 other times prior to this just for giggles. Once about a week or so after I got the phone and I got a message that said no updates and than again a few weeks ago and it did the same thing it did yesterday and today.. the connection failed message.
I would just wait a couple days then try again. There looks to be nothing you can do on your side. Since the update is rolling out in stages, I bet those who can't connect aren't "allowed" to update yet.
Yesterday the update completely bricked my phone. I exchanged the phone last night and again today as both I got had alot of issues (GPS Test finds 0 satallites regardless of where I am - my first phone that bricked worked great, Can't even connect to Android Market on my new phone...).
Since last night I couldn't connect either. I just spoke with AT&T, they told me to exchange my phone against and offered to give me an $85 credit to my account for the inconvenience.
If my next phone doesn't work like my first, I might be done with the Captivate... And i love this phone.
I have the same message when I try to check for the update. When did you all buy your Captivate? I bought mine on September 3rd. I wonder if they roll the update out to the folks that bough the phone earlier this year and block the newer users.
I bought my captivate the day it came out.
I got mine 3 days before it came out and I cannot connect
I think it might be to excessive server load on the part of AT&T. It might just throw out your request if there are too many people downloading
My phone has NEVER been able to connect. Bought it launch day and while playing with it I tried to see what that function did. It didn't connect but I figured everything was fine and it would work when it needed to...until this update came out and it still wouldn't connect.
Went to the AT&T store - their solution was to replace my SIM card because that MUST be the problem. No dice. They threw up their hands and handed me the phone number to get a warranty exchange.
It was pretty funny watching them try to navigate the menus. I can't believe they sell the product and don't know a thing about it.
Much like the poster above me, when I got mine (mid-August), I attempted to update just to make sure I would have the latest software at that time. It failed to connect and when I tried 24hrs later, still couldn't. So I just gave up unworried. I haven't gotten the update yet and will give it thru tomorrow before I try again. For what it's worth, the gps has always worked fine for me.
I get the same things, no root, nothing. I have a feeling that it just hasnt been released to us yet. I could be wrong and if so its gonna really suck. I bought mine 3 weeks ago from Amazon.
Something that would confirm to me that its just that it hasnt been released is if someone who got this message magically starts working the next day, whatever. Anyone?
I'm not really sure what to believe.. Seems like many others can at least see the update from the software update menu -
some have brought their phones into at&t and gotten a new phone that does get the update manually as well.. I am well past the 30 day return and like a lot of us, have flashed other roms, etc- But this doesn't seem to be a problem with some as they are still able to get the OTA update..
I assume we just wait for the next few weeks as they push the update to everyone- but who wants to wait that long??
I understand 100% about not waiting. I keep bumping my calendar forward and trying again....Im up to some where in first part of October already.
Mine always comes up with two arrows in the upper left corner. Once, before it failed to communicate it in the top of the screen in the center it came up with a white circle with arrows inside it. In a few seconds it gave the failed to communicate.
Yea, I agree with whom said that it is prob a server rejection on the matter.. guess we will have to wait. T_T
PersonOfKnownOrigin said:
My phone has NEVER been able to connect. Bought it launch day and while playing with it I tried to see what that function did. It didn't connect but I figured everything was fine and it would work when it needed to...until this update came out and it still wouldn't connect.
Went to the AT&T store - their solution was to replace my SIM card because that MUST be the problem. No dice. They threw up their hands and handed me the phone number to get a warranty exchange.
It was pretty funny watching them try to navigate the menus. I can't believe they sell the product and don't know a thing about it.
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Click to collapse
Except for the ATT store thing, I've had the exact same experience. Never been able to connect, and my update clock (to ping the server) gets reset to 24h. Even though it couldn't communicate in the first place. This happened before and after root. Never thought to go to the ATT store since I got the phone online.
I wonder if it has to do with locale. A lot of the people posting "no problem" or that they got updates are not in the coastal cities with a lot of ATT server load (e.g., SF and NYC). I'm in NYC. Could that be it?
vijtable said:
I wonder if it has to do with locale. A lot of the people posting "no problem" or that they got updates are not in the coastal cities with a lot of ATT server load (e.g., SF and NYC). I'm in NYC. Could that be it?
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I'm in Wichita, KS, by no stretch of imagination could this place be a congested area. I have had the same issue since day 1.
vijtable said:
Except for the ATT store thing, I've had the exact same experience. Never been able to connect, and my update clock (to ping the server) gets reset to 24h. Even though it couldn't communicate in the first place. This happened before and after root. Never thought to go to the ATT store since I got the phone online.
I wonder if it has to do with locale. A lot of the people posting "no problem" or that they got updates are not in the coastal cities with a lot of ATT server load (e.g., SF and NYC). I'm in NYC. Could that be it?
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I'm also in NYC, but my SIM is still on my iphone 3GS contract. (got the phone from ebay).
and my calender is already up to...Jan 1 2011.
I give up.
Downloads to 100%, I tell it to proceed, phone reboots, returns to the launcher and I get "The update was not completed. No update is applied to your phone."
That is followed with "Connection failed. Unable to connect to AT&T server."
Now when I try to even enter the software update screen I get "No Firmware" and nothing at all happens.
I've been through this twice now, each time backup up the entire phone using ROM manager before I try to update and after it fails, restore to before the failed update attempt. Sick of trying to get the update and sick of the GPS not working.
Update FAIL. Reading the dozens of stories of all the other people with problems it makes me not even want to try any more. I don't understand how with some people it works and others it fails with what seems to be no rhyme or reason.
Maybe I should backup, completely wipe the phone then try the update. But again, I've read of people trying that with no luck. I just don't get it.
I have two ATT note 3's, my own, which is on 4.3 and rooted, and my wife's is completely stock. Mine tried to do the OTA update but fails to complete, most likely because I'm rooted, I'm guessing. Her OTA went through and she was updated to 4.4.2. Since the update SMS appears to send out fine from the phone, but never actually does based on testing. The APN settings initially reverted back to AT&T, so after setting that back, mobile data worked fine again.
We both recently ported from AT&T to Striaght Talk and use an AT&T Microcell in our home. It has all been working well until the 4.4.2 update to her phone, that's all that changed.
I have tried quite a few different APN settings but have seen no change. Right now I am not sure if this is an Android issue or Straight Talk issue. I've done the very obvious things like rebooting the phone, I'm just unsure on what the next troubleshooting steps would be, other than contacting Straight Talk or googling these symptoms, but it's just a very broad problem to find a specific fix for.
FYI, I am a new Android user.
Two weeks ago I got the Nexus 6 from T-Mobile. When I first got the phone there were no updates available for the phone. And I know at that time only version 5.0.1 was out, and it won't update that. And since then I haven't received an update for the phone. When version 5.1 was release I was excited to update. The phone tells me that my phone is up to date every time I check it throughout the day. My phone is still running version 5.0.
I did see that the update(5.1) was available when I erased my phone. I had no accounts signed in to the phone and I prevented anything to update except 5.1, but it went away and never downloaded.
I have forced stopped "Google Services Framework" multiple times and deleted the information, restarted the phone, and still no update.
I have called T-Mobile tech support to get help from them and they sent me a new phone, and still no luck.
What can I do to get the update? Is it possible that the SIM card I am using is from my iPhone 6 is preventing this?
I see that everyone is downloading updates and side loading them, but all the guides are pretty vague. I am on a Macbook so I don't understand the commands, but I do know how to use the terminal. I would like to stay away from side loading because my lack of experience.
Just be patient
The update comes out in waves, some get it later then others. You'll get it eventually
First, look here:
http://www.droid-life.com/2013/11/2...or-updates-on-nexus-devices-isnt-helping-you/
Also, try pulling out your Sim card and rebooting the phone. Let it sit without Sim and see if update returns.
I have an AT&T Galaxy S6 Edge that I have been using on Cricket. I have never received the update that AT&T released earlier this month. There seems to be some confusion as to if you get those software updates on Cricket or not as I have gone through forum posts where some people have stated they have received updates for some devices and others say they have never received updates while using Cricket for AT&T devices. I did have them unlock my device so I could also use it on T-Mobile. Has anyone else had issues getting the update? Could it be related to my device being on Cricket or being unlocked? I have also tried putting an AT&T Go Phone sim (with active service in) and my device contacts the server and still doesn't see the update. I am not sure what else to try.
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Never mind. With the Go Phone sim in, advancing the date a day, it allowed me to check again and then it found the update. Still think it is ridiculous that they won't let their own phones receive updates on Cricket.
I'm using an ATT sim, and have not received an update. I've advanced all the way through June to check for updates without success... as well as reinstalling via ODIN multiple times.
Theaccomplice88 said:
I'm using an ATT sim, and have not received an update. I've advanced all the way through June to check for updates without success... as well as reinstalling via ODIN multiple times.
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Click to collapse
Update file will be live in like 30 minuetes . Just Wait
I had a phone that would not take an OTA not matter what I did, one of many defects i found with the phones i tested. You might have one of those in that back. The rest of the phones I have tested took OTA on first try.
http://forum.xda-developers.com/galaxy-s6-edge/general/s6-edge-problems-issues-list-t3120819
same thing happened to me i just used the odin file. done
I'm getting nagged to update my software even though I've disabled updates for the Motorola updates service, and disabled automatic updates in developer options. I'm currently running stock Oreo, and have been getting these every 24 hours or so, sometimes more.
I'm fine with taking the security updates, but I really don't want to upgrade to Pie. So much so that I exchanged the first X4 I had just so I could stay on the older update with a locked bootloader. My main concern is that I accidentally updated already, because they eventually take away the option to be reminded later instead. At this point I think I know how to avoid consenting to the update, but it would be nice if this annoyance was gone for good.
nguinn said:
I'm getting nagged to update my software even though I've disabled updates for the Motorola updates service, and disabled automatic updates in developer options. I'm currently running stock Oreo, and have been getting these every 24 hours or so, sometimes more.
I'm fine with taking the security updates, but I really don't want to upgrade to Pie. So much so that I exchanged the first X4 I had just so I could stay on the older update with a locked bootloader. My main concern is that I accidentally updated already, because they eventually take away the option to be reminded later instead. At this point I think I know how to avoid consenting to the update, but it would be nice if this annoyance was gone for good.
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I had the exact same problem with the three moto x4 Amazon Prime versions. I contacted Amazon and Motorola - both told me there was no way to stop the update notices. I even explored app lockers hoping to find one that would let me lock the update notice app - no luck.
I finally gave up, purchased three moto x4 Android one versions (they are rootable) on sale at Best Buy, rooted them, then disabled the Motorola update service. No more update notices.
nogods said:
I had the exact same problem with the three moto x4 Amazon Prime versions. I contacted Amazon and Motorola - both told me there was no way to stop the update notices. I even explored app lockers hoping to find one that would let me lock the update notice app - no luck.
I finally gave up, purchased three moto x4 Android one versions (they are rootable) on sale at Best Buy, rooted them, then disabled the Motorola update service. No more update notices.
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I see, I was afraid of that. I should have mentioned that I have the Android one version, but I was hoping not to have to root it. I play Pokemon GO sometimes, and it doesn't like it when your device is rooted, even using the method that's supposed to hide it.
Has anyone had any luck breaking OTA updates, possibly by flashing a slightly modified version of stock software? I was hoping to stay stock because that's usually best for the camera, but Gcam should get around that, right?
nguinn, just use magisk. i play PoGo also. use the X4 to GPS spoof for regional exclusives. works great. reddit.com/r/pokemongospoofing has a great tutorial on how to root your phone to make pokemon go not be able to see it.