SMS Not Receives by Recipient - AT&T Galaxy Note 3 Q&A, Help & Troubleshooting

I'm experiencing a strange problem. I recently upgraded to a note 3 and my wife recently upgraded to an iPhone 5s. Ever since these upgrades my wife has not been receiving my SMS messages. She is able to receive MMS messages from me. Others that have the 5s can receive SMS from me. Had anyone else experienced this?
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serpent2005 said:
I'm experiencing a strange problem. I recently upgraded to a note 3 and my wife recently upgraded to an iPhone 5s. Ever since these upgrades my wife has not been receiving my SMS messages. She is able to receive MMS messages from me. Others that have the 5s can receive SMS from me. Had anyone else experienced this?
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you didn't de-register from iMessage..you have to do this otherwise it'll keep going to your inactive apple acct..the geniuses over at the genius bar didn't tell you that I suppose

I don't think this is it. I had a Note 2 before upgrading to the Note 3 and I didn't experience this problem with the Note 2. I've been on the phone with AT&T tech support on this issue and they now suspect something is wrong with my wife's iPhone 5S because they can see the message getting sent from my device (Note 3) to her device (iPhone 5S) across their network. Yet it doesn't show on her phone. Actually, just yesterday my wife received all of the SMS messages I've sent to her over the last few days all at once -- something like 24 messages. So far she's been receiving my SMS messages as normal now since they all came in at once yesterday so I don't know what the problem was. Tech support wanted her to do a factory reset on her phone, but she didn't do that because it would erase all her text messages.

UPDATE:
I'm pretty confident I know how to duplicate the problem now. This seems to happen when I turn on SMS support in Google Hangouts. I'm using Hangouts build 2.0.217 and as soon as I enable Settings->SMS->Turn on SMS in Hangouts I experience this problem. I have no idea why it happens and why it happens only for a specific phone number. I've turned off that setting and am back with using the stock messenger now. I hesitate to turn it on again because it usually takes a few days for all the messages I send to get to my wife's phone.

Related

Hangout messages not syncing to phone when sent on PC

So I got my Nexus 6 the other day and I am coming from an LG G3, both on Verizon. I have hangouts installed on those 2 devices plus a Windows 8 and a Windows 7 PC. When I send messages in either a group hangout or a normal single person hangout on the PC, the messages do not sync to my Nexus 6 but does to my LG G3 on Wifi. Plus I am constantly getting a spinning update circle in my hangouts app like it is waiting for more conversations to pop up but nothing ever comes.
I can send and receive messages on my phone in hangouts and they will show up in the chats on my PC but not the other way around. This is pretty frustrating because I come and go from my computer a lot and would like up to date conversations. This is the only device i have ever had an issue like this with. Anyone have any idea how to fix it? i tried removing hangouts from the system, restoring from my last phone, restoring back to stock, signing out of the phone, signing out of the PC, everything. I just don't know how to fix it.
willlay said:
So I got my Nexus 6 the other day and I am coming from an LG G3, both on Verizon. I have hangouts installed on those 2 devices plus a Windows 8 and a Windows 7 PC. When I send messages in either a group hangout or a normal single person hangout on the PC, the messages do not sync to my Nexus 6 but does to my LG G3 on Wifi. Plus I am constantly getting a spinning update circle in my hangouts app like it is waiting for more conversations to pop up but nothing ever comes.
I can send and receive messages on my phone in hangouts and they will show up in the chats on my PC but not the other way around. This is pretty frustrating because I come and go from my computer a lot and would like up to date conversations. This is the only device i have ever had an issue like this with. Anyone have any idea how to fix it? i tried removing hangouts from the system, restoring from my last phone, restoring back to stock, signing out of the phone, signing out of the PC, everything. I just don't know how to fix it.
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I doubt it's you. Same thing is happening on my sister's Note 3 (AT&T). Might just be a server thing that needs to be addressed...
huh...weird. since this is the only device of mine doing it. my nexus 7 seems to be updating just fine too.
I'm in the same boat. I never ran into this on my OnePlus One, but I switched about a week ago when my Nexus 6 came in and now any messages I send from the desktop/Chrome version does not sync into Hangouts on my Nexus. In addition to not having the issue with my OPO, my Galaxy Tab Pro tablet does not have this issue. Neither does my wife's LG G3. We're both on T-Mobile.
Wanted to jump in to this topic to say I am experiencing a similar issue on both my Droid Turbo (4.4.4) and my Nexus 7 (5.0.1)... I am beginning to wonder if it is something related to Lollipop. The major way I can tell there is an issue, is if I clear cache and data from Hangouts and re-sign in, none of my previous undeleted hangouts show up. Only if I open a new Hangout with that contact will I see the conversation history.
I am having the same issue on my Note 2 as I wait for my N6 to ship. It started happening as soon as I updated the app to the latest version
FYI, I updated to the latest version of Hangouts and all syncs again. http://www.apkmirror.com/apk/google-inc/hangouts/hangouts-2-5-81587410-apk/

[Q] MMS issues. Please help. Comes up as code instead of the image.

Galaxy Note 4. T-Mobile NK4
I've reset it, I've used Odin and this happens on multiple roms.
I have also odin back to NIH and let it upgrade with ota and that still didnt fix it. This is incredibly annoying and has never happened before.
Stay stock and get the issue fixed with tmobile on the phone. Also try sending ur self a pic
Try clearing Cache!
I don't know too much this I just a suggestion not a FIX!
I had the same thing happen a couple days ago....only from one contact though...turns out it was how thier phone sent the phot. Not my note. Not much help but a lil insight for you
Had this happen the other night and it was only from one person. Turned out to be them. Was getting MMS photos without trouble from others. Just not this one person.
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I had similar problem receiving picture from friend with Verizon phone.
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My wife's phone (TMo Note 4, stock, 4.4.4, unrooted) just started doing this last night. She has had issues since day one (she got the phone the day before launch in the mail from TMo) with MMS. Specifically group messaging. She can send out a group message and everyone gets it but when gets replies they all sort back to her individual conversations with those in the group chat. Today she and I both started getting regular SMS extremely late or not at all (I have a Nexus 6, rooted, 5.1) and after a reboot I will get a bunch of old messages flood in but some never get delivered. Everyone seems to be getting all of my messages and everyone seems to be getting all of hers (except me).
Any ideas?

Not receiving SMS

I am not receiving SMS messages at times. A lot of the times when I don't receive SMS is at night for some reason but happens in the afternoon too just not as often. I use to run CM 12.1 I thought that might have been the problem so I flashed 6.0 and the problem persist. I change APN, messaging app, another factory reset, not use WIFI, change sim card, turn off enhanced LTE and still nothing.... anyone know how to fix the problem? Oh yeah, I'm on tmobile network
I have the same issue but I dont think so it is nexus. At least from my point of view. The problem is missing, delayed, broken/mixed messages from iphone users. I contact ot tmobile regarding this issue. They check everything is they couldn't find if there is any issue. I want to tell you that this is a 2nd nexus 6 i have. Problem seems to exist from iphone users. My friend when she text other people some of them aren't receiving some of her messages and she has Iphone 6s plus. She is the only one i have issue to receive messages or messages are delayed and mixed.
I don't seem to have a problem with iPhone users mostly android users especially note 4 users
buzzzy14 said:
I am not receiving SMS messages at times. A lot of the times when I don't receive SMS is at night for some reason but happens in the afternoon too just not as often. I use to run CM 12.1 I thought that might have been the problem so I flashed 6.0 and the problem persist. I change APN, messaging app, another factory reset, not use WIFI, change sim card, turn off enhanced LTE and still nothing.... anyone know how to fix the problem? Oh yeah, I'm on tmobile network
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I had the same issue. I use hangouts for SMS now. I corrected my apn and deleted all others. Now I have no problems
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donnyp1 said:
I had the same issue. I use hangouts for SMS now. I corrected my apn and deleted all others. Now I have no problems
Sent from my Nexus 6 using XDA Free mobile app
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I tried it. Even I tried textra and still using which didn't resolve the issue. I have problem to receive delayed/broken messages only from one person and that person has iphone 6 and it is on tmobile network. It is getting worse for her when she turn on imessage function.

Receiving SMS issues

Has anyone had issues with receiving SMS messages? Happens randomly where I won't receive messages from different people etc. I came from a nexus s6 so it isn't the iMessage issue. I've tried searching for reasons or solutions, factory reset the phone, called the carrier to see if settings were wrong. But no one has an answer.
Any help or if anyone experiencing the same thing would be helpful.
I have issues with getting the notifications for text messaging but only for TMobile lines. I still get the message but the phone refuses to light up, make any sound or vibrate when they come in.
Again it's only with T-Mobile numbers, all other texts work like normal
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Not Receiving Text Messages Intermittently

Is anyone having the issue of not receiving text messages from different people on T-Mobile S8? There are several people that text and I don't receive the text messages. My wife is in the same network as I'm with an iPhone 7 Plus, a friend of mine in the T-Mobile network as well with an iPhone 7. A coworker in the sprint network with an iPhone 5S and a friend of my on T-Mobile with an S8. Sometimes I don't receive their messages. My Friend with the S8 sometimes doesn't receive mines. Anyone has this issue? I have several weeks with this issue and it's frustrating.
llaugerm said:
Is anyone having the issue of not receiving text messages from different people on T-Mobile S8? There are several people that text and I don't receive the text messages. My wife is in the same network as I'm with an iPhone 7 Plus, a friend of mine in the T-Mobile network as well with an iPhone 7. A coworker in the sprint network with an iPhone 5S and a friend of my on T-Mobile with an S8. Sometimes I don't receive their messages. My Friend with the S8 sometimes doesn't receive mines. Anyone has this issue? I have several weeks with this issue and it's frustrating.
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For the past few weeks I have been reading about text messages not being delivered/received on different networks. Some Google Pixel phone users face this as well and google said that this will be fixed in November's update. I haven't noticed any issues with my text messages. Looks like you have a mixture of Android and iOS devices and these usually didn't play well together especially in group chats I know some iPhone users would temporarily turn off iMessage to have a proper group conversation.
Charkatak said:
For the past few weeks I have been reading about text messages not being delivered/received on different networks. Some Google Pixel phone users face this as well and google said that this will be fixed in November's update. I haven't noticed any issues with my text messages. Looks like you have a mixture of Android and iOS devices and these usually didn't play well together especially in group chats I know some iPhone users would temporarily turn off iMessage to have a proper group conversation.
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Thank you for the speedy reply. I'm not doing group conversation. They're individual text messages. It's random that's the worse. It can be working fine and then it just breaks. I have tried with the Samsung Stock Messaging app and the Google Messages App as well.
I am having the same problem. I tried clearing messing app cache and system cache, but this has not solved the problem for me. I am considering a factory reset next.
I have an unlocked s8+ on verizon and I also am intermittently not receiving texts. Co-workers and I tested it yesterday and I was intermittently not receiving texts from a windows phone on sprint, a unlocked note 8 on verizon and an iPhone 6s+ on verizon. I would receive a majority of the texts, but once in a while I would miss one... Issue seems to be with my s8+.
erikcave said:
I am having the same problem. I tried clearing messing app cache and system cache, but this has not solved the problem for me. I am considering a factory reset next.
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Please let me know if that resolve the issue. I spoke with Samsung. The said before you do a factory reset to make sure to remove the google account and the samsung account.
andicapped6 said:
I have an unlocked s8+ on verizon and I also am intermittently not receiving texts. Co-workers and I tested it yesterday and I was intermittently not receiving texts from a windows phone on sprint, a unlocked note 8 on verizon and an iPhone 6s+ on verizon. I would receive a majority of the texts, but once in a while I would miss one... Issue seems to be with my s8+.
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My Friend also has an S8 and he's having issue receiving text as well and we're both on T-Mobile network. I don't think it's a network issue.
llaugerm said:
Please let me know if that resolve the issue. I spoke with Samsung. The said before you do a factory reset to make sure to remove the google account and the samsung account.
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I am factory reseting now. One frustrating thing about this problem is that I won't know if it fixed it or not unless someone tells me they texted me and I didn't reply.
BTW, I am pretty sure Samsung customer service employees don't know anything. They wanted me to send my phone in for repair without even trying any troubleshooting first.
I am so frustrated with this problem. Its a basic feature of any smartphone to be able to text and expect you would receive one, but not the case. Mine goes from never receiving or sending at times, to getting multiple copies of the same text. Way to go Samsung to destroy a great product. Problem is they haven't acknowledged or done anything about it.
Same on S7 edge
TLDR: same issue on my Tmo S7 Edge last few weeks. Not just S8 problem.
Full: So interesting - I came here to look at S8 reviews etc, just dropped my S7 edge and busted my glass. Thinking about upgrade to S8 vs fixing glass for $275, partially because of my intermittent text issues on S7. Samy symptoms. Just with a few contacts I regularly communicate with, mix of Android and iPhone, mix of carriers. No way to know I've missed one until they ask if I received. They get 'sent' reciept like normal no matter what. No apparent impact on my ability to send - they get all of mine. Just sporadic recieving problems . Tried clearing cache, switching SMS apps, resetting APN, etc...but no luck. Factory reset is next. Then have to decide on what to do next...S8 or Pixel 2, or fix screen.
Same problem with mine and my wife's S7s. It's sproadic, not related to carrier or phones, or even locations. It's very frustrating that TMobile won't acknowledge there's a major issue here that is affecting a lot of people.
I used to have the problem as well. Then I dumped all SMS apps I used to use, and went back to ORIGINAL app that came with the ROM, and problem disappeared.. So my question is - Do you have messages not received/Sent with the ORIGINAL built in app?
Also - Oreo Beta can be downloaded today. Seems like Google have a fix (to whatever the bug was) anyways.
Same problem with S8 on Sprint. It's not a carrier issue, it's Samsung (or Android). There is no help. Nothing from Samsung or Sprint. I've missed so many important messages, at least 6 a day. At least my fiance knows about the problem, and if I don't respond she'll shoot me a screenshot showing me what I missed. Until she started that, I had no clue how many texts I was actually missing. I've been to Sprint, on the phone with Sprint, on the phone with Samsung. They're all useless and won't do anything. I've already done factory reset, changed from Google messages back to stock, turned off all entrance enhanced features etc, cleared cache, changed network mode from automatic to LTE/CDMA. Nothing helps. The problem continues. So we're all stuck with a broken product until Google/Samsung fixes the problem. Who knows when that will be. I'm highly angered about this problem, it's BS. I'm trying to get Sprint to let me out of my lease without fees, but so far that's going nowhere. So I'm paying for a phone that is broken.
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I had this issue, the fix was to add the app to the unmoitored battery settings. Ever since I did that, all my texts have come through.
joshuadjohnson22 said:
I had this issue, the fix was to add the app to the unmoitored battery settings. Ever since I did that, all my texts have come through.
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I have yet to try that! Will give it a go right now. Thanks!
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---------- Post added at 03:14 PM ---------- Previous post was at 03:05 PM ----------
joshuadjohnson22 said:
I had this issue, the fix was to add the app to the unmoitored battery settings. Ever since I did that, all my texts have come through.
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Were you using the stock Samsung messaging app? Or something different? I'm able to do that for Google messages, but not the stock Samsung messaging app
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Pluto6 said:
I have yet to try that! Will give it a go right now. Thanks!
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---------- Post added at 03:14 PM ---------- Previous post was at 03:05 PM ----------
Were you using the stock Samsung messaging app? Or something different? I'm able to do that for Google messages, but not the stock Samsung messaging app
Sent from my SM-G950U using Tapatalk
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I use a 3rd party, not sure about the stock one. I think the app is going to sleep and missing texts.
Same problem here. Been going on for months. Completed the following: Formatted phone, deleted txt message DB, used stock sms app, and used already activated sim to test. I just activated a new sim and will see what happens.
It might be the sleep mode or saving battery issue.
Do messages come through with wifi?
Had the problem with samsung app but not with Google messages.
llaugerm said:
Is anyone having the issue of not receiving text messages from different people on T-Mobile S8? There are several people that text and I don't receive the text messages. My wife is in the same network as I'm with an iPhone 7 Plus, a friend of mine in the T-Mobile network as well with an iPhone 7. A coworker in the sprint network with an iPhone 5S and a friend of my on T-Mobile with an S8. Sometimes I don't receive their messages. My Friend with the S8 sometimes doesn't receive mines. Anyone has this issue? I have several weeks with this issue and it's frustrating.
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Click to collapse
If you are not receiving text messages from iPhone owners it's because the iPhone owner doesn't have their phone set up right. There is a setting on the iPhone in imessages that has sms and a check box. That is for people that don't have imessage, they check that box and anyone who has Android phone will now get text message.
I have both iPhone 8 & Galaxy S8.
Vinny [emoji631]
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